Not what is advertised
I had a different perception of the company, I guess what American Express has been good at is marketing, besides that it's a very poor experience.
I have a platinum card and I also tried out the Elite card before that, but even though I was eligible for 2 vouchers for travel the points were really not worth spending that much through Amex, in hindsight there would have been several better options, but at the time I had the perception that Amex was the best option.
There are not any perks worth mentioning to be honest for Platinum, using different apps is a bad idea when you have like 4 different "offers" there.
When I switched to Platinum from Elite I got two cards instead, they rarely seem to listen, or lack understanding, or just don't care. I don't know what it is, but I have been in contact with support several times regarding things like that and then the end result just is completely different from what they say.
It's nothing flashy, the customer experience is trash, if you can't get things right after like 4-5 tries then I don't really know what you think you are doing?
You expect me to provide you with documents regarding receipts and bank statement proving that I sent you money (the money is clearly there), asking stupid questions like that is something I would expect from my banks which I quit.
You seem to expect that I do a whole lot of work on my part just because I paid you more when I wanted to quit Elite so now you have money sitting there which you seem to be in no hurry to return or transfer to the account that I still have with you.
When you can't find transactions, you expect me to do the research for you? I don't know but I do not work for you, I pay you to make my life more convenient, clearly that is not working.
I am getting contacted by different branches of your company telling me that you need information that I have provided you. I would be able to Google it myself if I worked at support, but I guess you think it's fine to have me work for you?
I have things to do, like managing my own responsibilities at work, you should look up what I sent you previously, maybe read the website for which you cant find a receipt, what do you have your "service" people for?
Really bad experience, you promised me like 3 times, 3 different people that you would manage your own mess, but then some new person on some new bransch contact me again, I would be ashamed if any customer at any company I have worked for would get that kind of treatment.
All in all, not worth it at all, it's not even easy to quit a card if you pay them too much, it's a task so incomprehensible that it will take months and they seem to expect that you will be ok with that, I really thought that a bit of your selling point would be convenience but my experience is that you are an arrogant company that maybe are too big to care or understand how your processes feel for your target audience that don't have time for this.
I would never put so much time into writing something unless I was so fed up with how you are handling yourself, I would even consider using more of my spare time top spread the word as I except by now that, that is how much time you will keep taking from me and expecting me to run chores for your company.