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Progressive Car Insurance Review 2025

Nadav Shemer
Nadav Shemer is an insurance expert at BestMoney.com, with a background in financial journalism, hi-tech, and startups. He has covered business, tech, and energy for various publications and enjoys exploring the latest innovations in insurance to help readers make informed decisions.

August 8, 2025

4 min

progressive

Progressive Summary

Progressive is one of the largest auto insurers in the U.S., known for affordable options, digital tools, and its Snapshot usage-based program, which offers discounts for safe driving. Progressive serves a broad range of customers, offering customizable plans and unique tools for policy management and rate comparison.

Progressive Pros & Cons

Pros

Affordable Rates for Many Drivers
Strong Digital Experience
Variety of Discounts
Flexible Policy Customization

Cons

Rates may increase with a low driving score
Mediocre rates for senior drivers
Moderate customer service ratings
progressive

Progressive

8.8

Insurance Features

Offers a broad range, including standard coverages and unique options like rideshare and gap insurance.
9.0

Discounts Available

Tools like "Name Your Price" and Snapshot®, enable highly customizable plans and premiums based on budget and driving behavior.
9.0

Customer Service

24/7 support is available via phone, app, and online, with features like photo estimates streamlining claims.
8.0

Online Experience

Progressive’s site and app offer a seamless experience with tools for quotes, claims, and policy management.
9.0

Direct Insurer?

As a direct insurer, Progressive allows easy online or phone purchases, often with better pricing.
9.0

Types of Auto Insurance Offered by Progressive

Progressive car insurance provides a wide range of auto insurance coverage options, allowing customers to meet legal requirements and add customized protections:

  • Liability Insurance: Covers bodily injury and property damage you may cause in an accident.
  • Collision Coverage: Pays for damages to your vehicle after an accident, regardless of fault.
  • Comprehensive Coverage: Protects against non-collision incidents like theft, vandalism, or weather-related damages.
  • Uninsured/Underinsured Motorist Coverage: Covers damages if an uninsured driver hits you.
  • Medical Payments (MedPay): Optional coverage for medical expenses following an accident.
  • Personal Injury Protection (PIP): Covers medical expenses and lost wages, typically required in no-fault states.
  • Additional Options: Progressive offers gap insurance, roadside assistance, rental car reimbursement, and rideshare insurance for drivers working with services like Uber or Lyft

Additional Features

Progressive’s extra features are designed to enhance user convenience and provide savings:

  • Snapshot® Program: A usage-based insurance program that rewards safe driving with discounts, though it may increase premiums for risky driving behaviors.
  • Name Your Price® Tool: Allows customers to set a budget, showing policy options that align with what they can afford.
  • Deductible Savings Bank: For each accident-free period, customers earn credits towards reducing their deductible

Who It’s Best For

Progressive car insurance is ideal for tech-savvy drivers who value digital management tools and a broad range of customizable options. It’s also a good choice for safe drivers who can benefit from Snapshot’s discounts. However, those sensitive to price increases may want to explore rate stability comparisons with other insurers by reviewing progressive car insurance reviews.

How to Apply

Applying for Progressive auto insurance is straightforward, with options to complete the process online, via phone, or through a local agent:

  1. Online Application: Visit Progressive’s website to enter your ZIP code, answer questions about your driving history, and receive an instant Progressive car insurance quote.
  2. Phone Application: Call Progressive car insurance phone number 1-800-PROGRESSIVE (1-800-776-4737), available 24/7, to discuss policy options and complete the application with a representative.
  3. Local Agent: Progressive also partners with independent agents who can assist with policy selection and application.

The application process is designed to be flexible, accommodating both self-service and guided support for various customer preferences

Filing a Claim

Progressive’s claim process is designed for ease and flexibility. Here’s how it works:

  1. File Online or via Mobile App: Customers can submit claims using Progressive’s mobile app or online portal. With the “Photo Estimate” feature, users can upload pictures of damages, expediting minor claims.
  2. Phone Claims: If preferred, claims can be filed by calling customer service to speak with a claims representative at Progressive car insurance phone number 1-800-PROGRESSIVE (1-800-776-4737), available 24/7.
  3. Repair Network: Progressive has a network of repair shops that offer guaranteed repairs for the policy term, adding peace of mind for policyholders

Common Questions about Car Insurance with Progressive

  1. What is Comprehensive Coverage?
    Comprehensive insurance protects against non-collision incidents like theft, vandalism, and weather damage. It covers damage beyond your control, such as a tree branch falling on your car, and is especially beneficial if you live in areas prone to natural disasters. You may require Progressive non owner car insurance if you have a loan or lease.
  2. How Does My Driving Record Affect Premiums?
    Progressive, like other insurers, considers your driving history. Those with clean records typically see lower premiums, while drivers with violations or accidents may pay higher rates. Younger drivers and those with limited experience often face higher premiums as well.
  3. Can I Use My Insurance for a Rental Car?
    Generally, yes. These protections often extend to rental vehicles if you carry liability, comprehensive, and collision. However, you should confirm specific coverages with Progressive or consider adding rental insurance if you rent frequently.
  4. How Much Car Insurance Do I Need?
    While each state mandates minimum liability coverage, you may need more than these minimums to cover serious accidents. Many drivers choose higher limits and add-ons like collision and comprehensive coverage for added protection. To find out how much Progressive car insurance is for your situation, click the “Visit Site” button below and get a personalized Progressive car insurance quote for free.
  5. How Long Do I Have to File a Claim After an Accident?
    Filing a claim within 24 hours is ideal, but states often allow several years due to varying statute limitations. Progressive’s app and online portal make it easy to file quickly, a useful feature given the potential for delayed-onset injuries that could require coverage later.
  6. Does Credit Score Impact My Insurance Rate?
    Yes, Progressive and most significant insurers use credit scores to determine premiums, as studies indicate a correlation between credit scores and claims likelihood. Good credit can help reduce your premium, while a low score may increase it.
  7. How Can I Lower My Premium?
    Progressive car insurance offers several discount opportunities, such as multi-policy discounts for bundling home and auto insurance, good driver discounts, and student savings. Another way to potentially reduce costs is to use the Snapshot® program, which rewards safe driving.
  8. What Should I Do if I Get a New Car?
    If you already have insurance, most policies briefly extend to a new vehicle. If not, Progressive requires coverage before driving it home. You can apply online or by phone to get immediate proof of insurance.
  9. What Are the Payment Options?
    Progressive provides flexible payment plans, allowing monthly or quarterly payments and discounts for paying in full. They also offer auto-pay, making it convenient to manage premium payments.
  10. Can I Cancel My Policy at Any Time?
    Yes, but early cancellation may incur a fee. Some drivers wait until renewal to avoid penalties, though Progressive’s support team can guide you through any potential costs involved.

Contact Details

For questions or assistance, Progressive offers several contact methods:

  • Phone: 1-800-PROGRESSIVE (1-800-776-4737), available 24/7.
  • Website: progressive.com provides an online chat, resources, and contact options.
  • Mobile App: The Progressive app allows for policy management, claims filing, and direct communication with customer service.

Customer Insights

Progressive’s robust digital tools and customization options make it a leading choice for tech-savvy, budget-conscious drivers. However, drivers prioritizing stable premiums and high claims satisfaction may find higher-rated competitors a better fit.

Summary

Progressive’s affordability, digital features, and customization options make it popular. While it may not lead the market in claims satisfaction, its Snapshot program, online tools, and diverse coverage options keep it competitive. Progressive car insurance is often recommended for drivers who prioritize online convenience and tailored policy options but may not be as suitable for those seeking the highest customer service ratings.

Methodology

This review was created using information from the Progressive car insurance website, customer reviews on comparison sites, and direct interaction with the company’s customer service team. It was also written using AI.

How do I know I can trust this review?

Our editors are serious about research - we combine our own experience with the services we recommend with reviews that come from verified users–just like you! Together with reviews from industry experts to ensure you choose with confidence and ease.

Nadav Shemer

Nadav Shemer is an insurance expert at BestMoney.com, with a background in financial journalism, hi-tech, and startups. He has covered business, tech, and energy for various publications and enjoys exploring the latest innovations in insurance to help readers make informed decisions.

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Trustpilot reviews
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KRB KRB
1 week ago
We have Progressive and had a claim
We have Progressive and had a claim, they did a great job. Plus the were 4K less a year , doubled my coverage over USAA, which is RIPPING OFF OUR VETS. USAA is criminal
Jayne Goby
1 month ago
GREAT experience with Progressive
I had a GREAT experience with Progressive Insurance following an accident that damaged one of the fenders on my horse trailer. The day after I called and started the claim a very pleasant and professional adjuster called me and walked me through all the information needed to make the claim process as smooth as possible (pictures, contact information for witnesses, etc.) A field adjuster was here within a couple of days to evaluate the damage and take pictures. I told the field adjuster the name of the repair shop where I would be taking the trailer and the adjuster contacted the shop to get the estimate started. I had a check within 7 days of filing the claim based on the repair shop's estimate. No fuss, no problems. 5 stars for sure. Sorry the people leaving negative reviews did not have a good experience.
JS
John Seeley
2 months ago
Review for Matt at Progressive…
Review for Matt at Progressive Insurance I can’t say enough good things about Matt at Progressive Insurance. After two previous calls with other agents that didn’t resolve my issue, I was fortunate to get connected with Matt — and it completely turned my experience around. Matt was unbelievable. He was articulate, knowledgeable, and genuinely personable. He immediately understood what needed to be done and handled everything with a level of professionalism and care that exceeded my expectations. He made me feel so confident in Progressive that the first two unsuccessful calls were worth it just to get to him. The way Matt approaches customer service should be the model for every major corporation. His combination of expertise and empathy made it an absolute pleasure to work with him, and I now have full confidence that Progressive Insurance will take excellent care of my insurance needs.
MS
MUSTAFA SHARIFY
3 months ago
Exceptional Support frExceptional Support from Michelle at Progressiveom Michelle at…
Exceptional Support from Michelle at Progressive I had an outstanding experience with Michelle from Progressive’s customer support. She was professional, patient, and incredibly knowledgeable. Michelle took the time to understand my issue, explained everything clearly, and made sure I felt confident with the resolution. Her calm demeanor and attention to detail turned a stressful situation into a smooth, reassuring process. It’s rare to find support that’s both efficient and genuinely caring — Michelle delivered both. Progressive is lucky to have her!
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