We earn commissions from brands listed on this site, which influences how listings are presented.
BestMoney.com

Liberty Mutual Auto Insurance Review 2024

Reviews 567
Liberty Mutual
Visit Site
Liberty Mutual
Liberty Mutual
Poor
Reviews 567
Nadav Shemer
Nov. 14, 2024
3 min read
Nadav Shemer
Liberty Mutual Summary
Liberty Mutual, a leading U.S. insurer founded in 1912, serves customers in all 50 states and DC with liability and medical payments coverage plus optional add-ons. offers customizable car insurance policies, a user-friendly app, and extensive support, making it ideal for those seeking flexible, reliable coverage with strong digital tools.

Pros

  • Customizable coverage options
  • Nationwide availability
  • Variety of discounts

Cons

  • Rates may be higher in certain states
  • Limited coverage types in some areas

Liberty Mutual at a glance

9.2
Editorial score

Insurance Features

Extensive options, including liability, collision, and unique add-ons like Better Car Replacement.
9.0

Discounts Available

Multiple discounts are available, including multi-policy, good student, and RightTrack safe driving.
10.0

Customer Service

24/7 claims assistance and responsive mobile app; customer ratings are moderately favorable.
8.0

Online Experience

Easy-to-navigate website and mobile app with digital ID cards, policy management, and claims filing.
9.0

Direct Insurer?

Liberty Mutual operates as a direct insurer, with policies available directly through their platform.
10.0

Liberty Mutual API Direct Liberty Mutual API Direct Visit Site

Types of Auto Insurance Offered by Liberty Mutual

Liberty Mutual offers a wide variety of coverage options, suitable for different driver needs:

  • Bodily Injury Liability: Covers injury-related expenses if the insured driver is at fault.
  • Property Damage Liability: Covers damages to another person’s property when the insured driver is responsible.
  • Collision Coverage: Covers vehicle repair or replacement costs after a collision.
  • Comprehensive Coverage: Covers non-collision damages, including theft, natural disasters, and vandalism.
  • Medical Payments: Covers medical expenses for the driver and passengers after an accident, regardless of fault.
  • Uninsured/Underinsured Motorist Coverage: Protects against damages caused by drivers with insufficient or no insurance.
  • Roadside Assistance: Provides support for towing, flat tires, battery issues, and lockouts.

Additional Features

  • New Car Replacement: Replace a new car that’s totaled within the first year or 15,000 miles.
  • Better Car Replacement: Pays for a vehicle one model year newer than the totaled car.
  • Accident Forgiveness: Prevents premium increase after the first accident (conditions apply).
  • Deductible Fund: Allows policyholders to reduce their deductible over time with a contribution fund.

Who It’s Best For

Liberty Mutual is well-suited for:

  • Drivers Seeking Customizable Coverage: Liberty Mutual offers flexible policy options with add-ons that allow drivers to tailor coverage to their specific needs.
  • Tech-Savvy Customers: Ideal for those who prefer managing their policies digitally, Liberty Mutual provides a robust mobile app and website for easy updates, payments, and claims filing.
  • Drivers Interested in Unique Add-Ons: Options like Accident Forgiveness (which prevents rate hikes after the first accident) and Better Car Replacement (which replaces a totaled car with a newer model) offer added protection and peace of mind.
  • Budget-Conscious Policyholders: With multiple discount options for safe driving, multi-policy bundling, and more, Liberty Mutual is a suitable choice for those looking to maximize savings on car insurance.

How to Apply

  1. Get a Quote: Use Liberty Mutual’s online tool or app to receive an initial estimate.
  2. Customize Coverage: Adjust coverage levels and add optional features like roadside assistance or accident forgiveness.
  3. Review and Submit: Complete the application by reviewing details and submitting personal and vehicle information.
  4. Finalize and Pay: Pay for the selected policy through various options, including credit cards and direct debits.

The application process typically takes about 10-15 minutes online.

Filing a Claim

  1. Access Claims Portal: Log into the website or app, or call the 24/7 claims support number.
  2. Provide Details: Include the incident date, description, and any related documents.
  3. Track Progress: Use the app or website to track the status of the claim.

Claims are generally processed within a few days, depending on the incident's complexity.

Common Questions about Car Insurance with Liberty Mutual

  1. What is Liberty Mutual car insurance known for?
    Liberty Mutual is known for its customizable coverage, unique add-ons like Better Car Replacement and Accident Forgiveness, and convenient digital management options via its app and website.
  2. Does Liberty Mutual provide discounts on car insurance?
    Yes, Liberty Mutual offers several discounts, such as safe driver discounts, multi-policy discounts (e.g., for bundling home and auto insurance), multiple vehicle discounts, and good student discounts.
  3. How can I get a car insurance quote from Liberty Mutual?
    You can get a quote by visiting the Liberty Mutual website (simply click the “Visit Site” button below), using their mobile app, or speaking with an agent. The online quote process typically takes 10-15 minutes.
  4. What is Liberty Mutual’s accident forgiveness program?
    Liberty Mutual’s accident forgiveness prevents your rate from increasing after your first accident if you qualify.
  5. Does Liberty Mutual offer roadside assistance?
    Yes, Liberty Mutual provides optional roadside assistance, covering towing, flat tire service, battery jump-starts, lockout services, and more.
  6. What is Liberty Mutual’s Better Car Replacement?
    Liberty Mutual’s Better Car Replacement is an optional add-on that replaces a totaled car with a car one model year newer with fewer miles, subject to conditions and eligibility.
  7. Is Liberty Mutual customer service reliable?
    Yes, Liberty Mutual offers reliable customer service with 24/7 claims assistance, live chat, and extended hours, though some customer reviews mention occasional delays during busy times.

Contact Details

Liberty Mutual offers 24/7 claims assistance through its customer support team.

  • Phone: Available for general inquiries and claims: 1-800-290-8711.
  • Live Chat: Accessible on the website and app for immediate support.
  • Office Hours: General customer service is available weekdays, 8 a.m. - 10 p.m. (EST).

Customer Insights

Overall, Liberty Mutual receives a blend of positive feedback and constructive criticism. Many policyholders appreciate the flexible coverage options, mobile app features, and diverse discounts, making policy management and savings accessible. However, some report occasional delays in customer service and potential rate increases upon renewal.

Summary

Liberty Mutual car insurance is a well-rounded option. It offers a mix of traditional and customizable features, including accident forgiveness, various discounts, and a comprehensive mobile experience. It’s a viable choice for drivers looking for flexibility in their coverage with strong customer support options.

Methodology

This review was created using information from the Liberty Mutual website, customer service channels, and industry comparison sites to ensure accuracy and comprehensive insight.

Note: AI was used in the creation of this content, along with human validation and proofreading.

Nadav Shemer
Written by
Nadav Shemer
Nadav Shemer specializes in business, tech, and energy, with a background in financial journalism, hi-tech and startups. He enjoys writing about the latest innovations in financial services and products. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
Top Car Insurance
NerdWallet
NerdWallet
Read Review|Visit Site
Read all reviews

Must Reads

6 Tips for Finding the Right Car Insurance for You
Dec. 11, 2024
Wise Car Owners Know How to Get More Insurance for Their Money
Dec. 11, 2024
We Hope You’ll Never Need to File a Claim, but If You Do
Dec. 11, 2024
Read all articles
Trustpilot reviews
See what some customers are saying about Liberty Mutual
Bad • Reviews 567
on
Excellent
2%
Great
0%
Average
0%
Poor
2%
Bad
96%
We upload 100 to 400 Trustpilot reviews to our website daily, displaying them by default from "best" to "worst". You have the option to adjust the sorting criteria. If you wish to see all reviews, you can visit Trustpilot's website here.
Sort by