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Travelex Review

Reviews 488
Travelex Insurance
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Travelex Insurance
Travelex Insurance
Excellent
Reviews 488
Michael Graw
Aug. 27, 2023
4 min read
Michael Graw
Travelex Insurance Summary
Travelex offers trip insurance for domestic and international trips. It’s ideal for anyone who has a big trip coming up and wants to be insured against medical mishaps, trip interruptions, or even trip cancellations. Travelex offers two international policy options and optional add-ons to meet a wide range of budgets. The company has a history of paying out claims promptly and has an A+ rating from the Better Business Bureau (BBB).

Pros

  • Policies for domestic and international travel
  • Provides primary medical coverage up to $50,000
  • No deductible for any policies

Cons

  • Adventure sports coverage requires an add-on
  • No multi-trip or annual policies available

Travelex Insurance at a glance

8.6
Editorial score

Customization Options

5 optional add-ons to choose from
10.0

Emergency Medical Limit

Coverage for up to $50,000
8.0

Number of Policies

Fewer than 5 policies available
8.0

Emergency Support

Two or fewer ways to reach support
8.0

Online Experience

Informational homepage with easy access to plan details
9.0

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Overview

Travelex offers comprehensive travel insurance for almost any family vacation, business trip, or solo adventure. The company’s policies cover travel within the United States and to all but a few countries around the world. Travelex coverage protects against flight delays, lost baggage, trip interruption, medical emergencies, and more. For families, Travelex Select plans also cover kids under 18 at no additional cost.

Suitable For?

Travelex insurance policies are suitable for an extremely wide range of travelers, including both domestic and international travelers.

Families can take advantage of Travelex’s free coverage for children under 18 who are traveling with an insured parent. There are no limits on how many children can be covered for free with a Travelex Select policy.

Unlike other travel insurance companies, Travelex does not have age restrictions on its policies. So, seniors over 65 can use Travelex with no issues.

Travelex is also suitable for individuals with pre-existing medical conditions. These are covered if you purchase your policy within three days of your final payment for domestic travel or within 15 days of your initial payment for international travel.

Travelex also stands out for anyone who wants truly comprehensive coverage. The Travelex Select policy offers up to $50,000 of primary medical expense coverage, up to $500,000 of coverage for medical evacuation flights, and up to $1,000 of coverage for canceled return flights.

Finally, Travelex is a good option for anyone who isn’t sure a trip will happen. You can cancel your trip for a wide range of reasons, including medical events, financial events, or political events in your destination country. You can cancel right up until your departure and receive 100% of your non-refundable trip costs back.

Features/Highlights

Travelex insurance plans cover a wide range of common travel mishaps:

  • Delayed or canceled flights

  • Missed connecting flights

  • Delayed or lost baggage

  • Trip delay

  • Canceled return flights

It also covers medical costs of up to $50,000, evacuation flights of up to $500,000, and accidental death of up to $25,000. Dental coverage is included up to $500 per policy.

The Travelex Select plan also includes add-on coverage options. These policy riders cover adventure sports like rock climbing, offer additional medical expenses or accidental death coverage, and also cover rental car collisions.

You can choose from flight-only coverage, post-departure coverage, or comprehensive coverage options. So, there’s a policy to match every budget.

For a $4,000, 2-week trip to Bolivia by a 35-year-old, we received quotes of $121 for a comprehensive Travelex Basic policy and $187 for a Travelex Select policy.

Policy premiums are typically more expensive for older travelers. For the same trip by a 60-year-old traveler, we received quotes of $189 for a Travelex Basic policy and $277 for a Travelex Select policy.

Policy Types and Terms Available

Travelex offers several policy options:

  • Travelex Basic is a budget-friendly comprehensive policy that includes $15,000 in emergency medical coverage, $500 in trip delay coverage, and 100% reimbursement for trip interruption.

  • Travelex Select is a premium policy that includes $50,000 in emergency medical coverage, $2,000 in trip delay coverage, and 150% reimbursement for trip interruption. Children under 18 are included in this policy at no extra cost.

  • Travel Med is a post-departure policy that includes $10,000 in emergency medical coverage and $1,000 in trip interruption coverage.

  • Flight Insure is a policy that only covers trip and baggage delays, up to a maximum of $100.

All Travelex policies apply only to a single trip, which can be up to 364 days in length with a Travelex Select policy. Travelex does not offer multi-trip or annual insurance plans.

Application Process

You can get quotes from Travelex for free and apply online. There are no age or health restrictions on who can apply, but Travelex does not cover trips to Iran, Libya, North Korea, Syria, or the Crimea region of Ukraine.

Here’s how the application process works:

  • Enter your trip details, including your destination country, departure and return dates, and your total non-refundable trip cost. You can add multiple travelers if you want to insure an entire family or group.

  • Compare quotes for different Travelex policies and select your desired policy.

  • Enter information about yourself, including your name, birthdate, address, and contact information.

  • Enter details about your trip, including your flights, cruise lines, or tour operators.

  • Pay for your policy online.

It only takes a minute to get quotes for a trip from Travelex. The website makes it easy to compare premiums and coverage across the different policy options. If you find a policy you like, purchasing the policy takes less than five minutes.

How Safe Is It?

Travelex policies are underwritten by either Berkshire Hathaway Specialty Insurance Company, which has an A++ financial stability rating from A.M. Best, or Zurich Insurance Group, which has an A+ rating.

Travelex itself has been around since 1996 and has an A+ rating with the BBB. It claims to pay out 95.9% of claims and has a 4.4-star rating on Trustpilot.

All Travelex policies include a 15-day money-back guarantee.

Help & Support

Travelex offers customer support by phone and email from 8am to 7pm (CT), Monday-Friday. If you have a Travelex policy and need emergency assistance while traveling, there is a 24/7 hotline available. The emergency hotline can help with a lost passport, medical emergencies, rebooking flights and hotels, and more.

If you need to file a claim with Travelex, you can do so through a portal on the company’s website. Just enter your policy ID number and submit the online form to begin the claims process.

Travelex at a Glance

Travelex provides a range of comprehensive and budget-friendly trip insurance policies for domestic and international travel. Travelex Basic and Select policies include coverage for trip delays and interruptions, medical emergencies, canceled or missed flights, and much more. You can cover multiple travelers on a single policy and kids are covered at no extra cost when traveling with an insured parent. Travelex pays out 95.9% of claims and has an A+ rating from the BBB.

Physical Address

Travelex Insurance Services, Inc.

810 North 96th Street, Suite 300

Omaha, NE, 68114

Disclaimer

The product descriptions provided above are only summaries. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy or Description of Coverage. Coverage and rates may vary by states. If there is any conflict between the contents of this website and the Policy or Description of Coverage, the Policy or Description of Coverage will govern in all cases. Travel Assistance Services are provided by the designated provider listed in the policy or on your Confirmation of Coverage. Travelex Insurance Services, Inc. 810 North 96th Street, Suite 300, Omaha, NE, 68114. CA Agency License #0D10209.

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Michael Graw
Written by
Michael Graw
Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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See what some customers are saying about Travelex Insurance
Great • Reviews 488
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Excellent
72%
Great
10%
Average
5%
Poor
2%
Bad
11%
We upload 100 to 400 Trustpilot reviews to our website daily, displaying them by default from "best" to "worst". You have the option to adjust the sorting criteria. If you wish to see all reviews, you can visit Trustpilot's website here.
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YB
YB
5 days ago
A representative was very smooth to…
A representative was very smooth to answer questions to process my claim. It was easy to understand what I need to prepare for my claim. Once I submitted my information, I received an e-mail to tell how my claim will review from the review team. After about 2 weeks, I received an update by e-mail. It described how my case was reviewed and I totally understood a result of my claim. I was really happy that everything went well and fast. I will definetely use your company when I do the next trip! Thank you!
VC
Valued Customer
2 weeks ago
quick and easy
quick and easy
Na
Nancy
3 weeks ago
I use them every time I travel!
I use them every time I travel international, giving me a worry-free traveling experience. Worth every penny!
VC
Valued Customer
3 weeks ago
So easy to sign up
So easy to sign up. Easy to talk to a "real person" with questions. Affordable price,
Hongxian Fu
1 month ago
Travelex is great.
Travelex is great.
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