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Founded in 2017, battleface is a travel protection company with headquarters in Columbus, Ohio. The company won the International Travel Insurance and Health Insurer of the Year Award in 2020, sponsored by New Frontier Group. Additionally, it was shortlisted for the Travel Insurance Award at the 2021 National Insurance Awards.
battleface offers two main travel protection plans: Discovery single-trip and multi-trip annual. The Discovery plan can be further customized, while the multi-trip version includes a comprehensive package of benefits.
battleface is a travel protection provider that offers coverage for single trips and business travel. Alternatively, you can purchase annual multi-trip protection if you tend to travel spontaneously or have more than one vacation planned for the year. With every protection plan, you’ll have access to 24/7 emergency travel and medical assistance.
battleface has two available plans for US residents. Adventure seekers will appreciate that battleface offers travel medical coverage and emergency medical evacuation. It also covers lost, delayed, and stolen baggage—great for digital nomads and business professionals traveling with expensive items.
The Discovery single-trip plan even allows you to select available rental vehicle damage, pet package, and vacation rental damage coverages. The multi-trip annual plan is perfect for spontaneous or frequent travelers.
battleface offers travel protection for all travelers, including families and those engaged in adventure activities. Initially, the company provided war and terrorism coverage for journalists, professional explorers, and NGO workers. Now, the company offers coverage for all types of travelers.
battleface offers single-trip and multi-trip protection packages. Here are the main features and payout limits:
Benefit | Discovery single trip plan | Multi-trip annual plan |
Trip cancellation | Up to $20,000 per traveling party Included with Trip Cancellation Package | Up to $1,500, $3,000, or $5,000 |
Single occupancy coverage | 100% of trip cost Included with Trip Cancellation Package | Up to Trip Cancellation limit |
Cancel for any reason |
| N/A |
Trip interruption | 150% of trip cost | 150% of Trip Cancellation limit |
Trip delay | $200 per day/$2,500 per trip Included with Trip Delay Package | $200/day up to $1,000 |
| Missed connection | $1,000 Included with Trip Delay Package | $1,000 |
Lost, stolen, or damaged baggage | Up to $2,500 Included with Baggage Package | $1,000/item up to $2,000 |
Baggage delay | Up to $100 per day or $500 per trip Included with Baggage Package | $100/day up to $750 |
Travel medical expenses | $100,000 (up to $50,000 in New Hampshire) Included with Travel Medical Package | $250,000 ($50,000 in New Hampshire) |
| Emergency dental | $750 Included with Travel Medical Package | $750 |
| Hospital room & board | N/A | $200/day |
Emergency medical transportation and repatriation of remains | $500,000 ($1,000,000 in New Hampshire) Included with Travel Medical Package | $500,000 |
Pet travel | $2,000 for vet expenses; $500 for pet return | N/A |
Rental vehicle damage or theft | $35,000 per vehicle per traveling party | N/A |
Accidental death and reimbursement | $100,000, $250,000, or $500,0000 ($50,000 in New Hampshire) | N/A |
Vacation rental damage | $1,500, $3,000, or $5,000 | N/A |
How much you pay for battleface travel protection will depend on whether you choose a single or multi-trip package, the trip cost, your trip duration, the number of travelers, their ages, your state of residence, and how many add-ons you decide to purchase.
You can purchase battleface’s travel protection directly through the website, and the company will email a confirmation detailing information about your travel protection plan. If you need to file a claim after your trip, you can easily start a claim online.
If you need help while traveling, it’s best to connect with an agent via email or the app so they can assist you during your trip and make sure you gather all documentation in case you need to file a claim when you return home.
The easiest way to sign up for battleface is through the company’s website, following these steps:
Head to the Homepage and click “Check rates”.
Then, choose whether you want travel protection for a single trip or multiple trips.
Next, you’ll fill out some basic information about yourself, including your name, age, and state. You’ll also need to provide details about your trip, including the number of travelers, when and for how long you’re traveling, where you’re traveling to, and the estimated trip cost.
With the Discovery plan, you can also customize your plan and select any optional benefits, such as baggage, rental car damage, pet protection, or trip interruption coverage. battleface will then give you a quote for your plan.
Once you’ve finalized your quote, head to the checkout. Then, you just have to enter some basic personal information and your credit or debit card details, and you’re all set. If you’re not ready to purchase immediately, battleface will email your quote to you so you can finish your checkout later.
Signing up for travel protection through battleface is a straightforward process. I like how easy the company makes it for you to customize your protection plan in just a few clicks. Each customization option comes with a detailed explanation of exactly what is and isn’t covered. Additionally, you can sign up for a plan directly through the battleface app.
battleface doesn’t charge any additional administrative or arrangement fees on any of its products. Policy amendments are free of charge.
battleface offers an app compatible with Android and iOS devices. It allows you to get a quote and purchase the Discovery single-trip plan. You can also view your policy number and documentation, and verify information associated with your protection plan.
Unfortunately, the app isn’t very well-reviewed on Google, with one user stating that you cannot modify your end-of-trip date via the app when applying. It’s therefore recommended that you apply for your protection plan through the company website.
battleface is a safe and reliable company to work with. The company has a score of 4.7 on Trustpilot, with over 1,600 reviews. Additionally, it has accreditation and an A+ rating with the Better Business Bureau.
battleface collects personal information that you voluntarily provide, and it may also collect information automatically related to your site visit to improve its user experience.
battleface offers a wide range of customer service options. If you’re looking to file a claim, you can do so through the website by clicking on the “Claims” link. You can also contact the company 24/7, toll-free, at 855-998-2928 (USA/Canada) or +1 (571) 500-1540 (International) if you need help filing a claim or if you have a general customer service inquiry. You can also email the company at usa@battleface.com.
I found that you can get through via phone very quickly, although you may need to go on hold for a few minutes. When emailing, you can expect to hear a reply within one day. Additionally, the company website has a blog and an FAQs section that you can peruse at your leisure.
I found battleface to be an excellent option for those looking for a travel protection plan that’s fully customizable. With the Discovery single-trip plan, you can select the standard coverages of trip interruption, and cancellation, but you can customize your plan even further by adding on coverage for baggage, rental vehicles, pets, vacation rentals, and more.
While I found the app to be a bit lacking, the company’s website is user-friendly, and customer service is easy to get hold of at any time of the day or night. Additionally, battleface is one of the few companies that offers a multi-trip travel plan, so it’s a great option for digital nomads and frequent travelers.
45 East Lincoln Street, Columbus, OH 43215
Who underwrites battleface's insurance coverages?
Spinnaker Insurance Company underwrites battleface’s travel insurance coverages. Spinnaker Insurance was founded in 1986 and operates as a property and casualty insurance company.
Where is battleface’s headquarters?
Battleface has its headquarters at 45 East Lincoln Street, Columbus, OH 43215. You can also reach Battleface by phone at 855-998-2928 and by email at usa@battleface.com.
Who is the CEO of battleface?
Sasha Gainullin has served as the CEO of battleface for over five years. Previously, he was the interim CEO and COO of Tangiers International.
