The listings featured on this site are from companies from which this site receives compensation. This influences where, how and in what order such listings appear on this site.
BestMoney.com
Unlock Review
Reviews 391
Unlock
Visit Site
Unlock
Unlock
Excellent
Reviews 391
Katy Ward
Jan. 18, 2023
2 min read
Katy Ward
Unlock summary
Unlock is a real estate investor that allows homeowners to access the equity in their property without taking out a loan. Instead, it makes cash payments to customers in exchange for a share of the proceeds resulting from the future sale of their home. Homeowners using Unlock can release up to $500,000 over a 10-year term.
Pros
  • No interest charges/monthly repayments
  • Independent appraisals
  • No minimum income requirement
Cons
  • Not available in all 50 states
  • 20% home equity requirement
  • No support telephone number on website

Unlock at a glance

4.4
Editorial score

Customer Service and Support

Many ways to contact customer service
4.0

Variety of Loan Types

Niche Home Equity Investors
5.0

Variety of Products

Flexible 10 year term
5.0

Online Experience

Informative website
4.0

Geographical Availability

Available in 11 states and counting
4.0

Unlock Unlock Visit Unlock

Overview

Unlock pays customers a proportion of their home’s current value as a lump sum. In exchange, the homeowners agree to repay a proportion of the proceeds from the future sale of their property. In a typical transaction, Unlock will provide homeowners with 10% of their property’s current value in exchange for 16% of its future worth, although these figures may vary depending on the terms of your agreement.

Unlock’s investment is not a loan, which means homeowners won’t need to make monthly repayments and can use the funds for any purpose.

Suitable For?

As Unlock’s offers aren’t based on income requirements, its services could be particularly suitable for homeowners who aren't high earners. However, you’ll typically need at least 20% equity in your home to qualify, which means Unlock may not be the right choice for those who have recently purchased their property.

Types of Products

Unlock offers a single service: lump-sum payments in exchange for a stake in a property’s future value. The main service features and requirements include:

  • A minimum FICO credit score of 500
  • Cash payments of between $30,000 and $500,000
  • No monthly repayments
  • No interest charges
  • 20% equity requirement

The Application Process

In order to qualify for and receive payment from Unlock, customers will typically follow the stages below:

  1. Create an account and enter property details 
  2. Unlock reviews the application 
  3. Unlock issues preliminary terms of the deal and schedules a call to confirm details
  4. An independent valuation of the property takes place
  5. You receive a closing statement containing the final terms 

It takes around 60 seconds to create an account and approximately 30 days to complete the entire process, although the period will vary depending on the length of time it takes for your appraisal and inspection to be completed.

During the application process, you’ll normally need to provide:

  • Government-issued identification
  • Homeowners insurance declaration page(s)
  • Mortgage statement(s)/lease agreements
  • Trust documents

Be aware, Unlock currently only operates in the following states:

  • Arizona
  • California
  • Colorado
  • Florida
  • Michigan
  • Minnesota
  • Nevada
  • New Jersey
  • North Carolina
  • South Carolina
  • Oregon 
  • Utah
  • Tennessee
  • Virginia
  • Washington State

Repayment Terms

Unlock typically stipulates a 10-year term. At the end of this period, you’ll need to settle up with Unlock either by selling your home or by buying out its share in the property. If you’d like to buy the company out earlier, you can do so by making partial payments.

Help & Support

You can contact Unlock via email, an online query form, or alternatively, you can schedule a phone consultation via a tool on its website. There is no customer support number listed on the Unlock website. 

The availability of phone consultations will depend on your location in the US. When we searched for appointments, we found the following slots in the following time zones, Monday to Friday:

  • Pacific Time: 9 am to 4.45 pm
  • Mountain Time: 10 am to 5.45 pm
  • Central Time: 11 am to 6.45 pm
  • Eastern Time: 12 pm to 7.45 pm 

E: hello@unlock.com

Summary

If you’re keen to access the equity in your home without the burden of making monthly repayments, taking out a lump-sum agreement with Unlock could prove an innovative solution. As long as you have a strategy for settling up at the end of your agreement term, the funds you receive—up to $500,000—could help you pay off existing debts or be put towards making a major purchase.

FAQs

What type of properties are eligible?

Unlock invests in the majority of residential properties, including single-family dwellings, condominiums, 2–4 unit properties, and townhouses. However, it won’t typically invest in tenancies-in-common, co-ops, raw land, or prefabricated homes.

Will Unlock run a credit check?

Unlock will run a soft credit check during the application process, but this will not affect your credit score.

Can I refinance my home?

Yes, although Unlock will require you to maintain at least 20% of the equity in your property.

Will I still own my home?

Yes. Although Unlock will place a lien on your home, you’ll retain ownership.

Physical Address 

548 Market St, #31036, San Francisco, CA 94104

Unlock Unlock Visit Unlock

Methodology

This review was compiled using information on the company’s website and by emailing its customer service team.


Katy Ward
Written by
Katy Ward
Oxford graduate Katy Ward is a seasoned journalist and editor covering personal finance and software topics for Eleven Writing and Top10. Over a 15-year career, Katy has worked with several finance titans, including Barclays, Tandem Bank, and Yahoo! Finance. She writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
Must Reads
Read all articles
Trustpilot reviews
See what some costumers are saying about Unlock
Unlock
Excellent
Reviews 391
on
Excellent
78%
Great
12%
Average
2%
Poor
1%
Bad
7%
S
sherrie
2 days ago
Unlock Helped me when no one else…
Unlock Helped me when no one else would. They went over things with me, were friendly and kept me updated.
L
larryne
2 days ago
A Great Equity Agreement
From beginning to end Unlock did an amazing job. With only a few communication issues, Unlock did everything they promised in a timely manner. I would highly recommend Steve as a equity consultant and I thank him for his support throughout the process.
J
james gutierrez
4 days ago
Good Service and Experience!
Good Service and Experience!
J
jerome eason
5 days ago
Customer service was top notch
Customer service was top notch. Everything was explained in great detail and the employees were very helpful.
j
jan w
6 days ago
They closed within 30 days
They closed within 30 days. Process was easy.
R
randall pentz
6 days ago
Will not call you back.
Will not call you back.
Y
yvonnia lubin
7 days ago
The whole process was transparent…
The whole process was transparent seamless. Thanks to Allison and Nicole! I will definitely say don’t hesitate.
J
jennifer howai
7 days ago
Great service…
I was pleasantly surprised by the experience I had from beginning to end. Steve was great, he was very professional, courteous and explained everything. He always returned my calls and texts timely. I felt really confident that I was working with a company that I could trust.
W
wito millan
8 days ago
I WANT TO EXPRESS MY TRULY THANKS TO …
I WANT TO EXPRESS MY TRULY THANKS TO MR. JIM MUHICH AND GRACE KING FOR THE WONDERFUL JOB THEY HAVE DONE WITH ME. THEY ARE EXPERTS IN WHAT THEY DO. ALSO THANKS TO THE OTHER PEOPLE INVOLVED IN MY TRANSACTION SO IT CAN MOVE PERFECT. CONGRATILATIONS TO ALL FOR AN EXTRAORDINARY JOB PERFORMED. THANS
M
michael jordan
a month ago
UNLOCK Your Equity With Unlock
Kayla made the experience very easy as she answered every question I had.
c
customer
a month ago
Great communication and fast follow up .
Great communication and fast follow up .
B
betsy prater
a month ago
Started out slow,but.ended well.
Started out slow,but.ended well.
L
lorine littlejohn
a month ago
Process was easy and timely
Process was easy and timely. My consultant was very helpful and kept me updated throughout the process.
T
taryn s
2 months ago
The process was so simple
The process was so simple, amazing! Highly recommend Unlock over all others!
C
chanel randolph
2 months ago
Everyone was so professional and very…
Everyone was so professional and very helpful. And it was done a quick and easy way
P
pamela evins
2 months ago
Home loan
Jeremiah took me through all the steps. He was really great to work with.
O
omar
2 months ago
Annie with unlock technologies was amazing
Annie was amazing, her constant communication and overall customer service. The process was easy from start to finish and wow they moved fast.
K
keith carter
2 months ago
It crazy,my home is paid for,but needs…
It crazy,my home is paid for,but needs a new roof and new bathroom floor and some other work but, Because it's Paid for,and because it isn't worth $300,000 or more,I wasn't even given a chance,It's the same as everything else,the rich get all the perks.And somebody like myself,who worked his @ss off for 25 years as a lineman at my local power company,whose now eaten up with osteoarthritis,spinal stenosis and disc degeneration, and can't work,,haven't had a pay check since July 2021 while I await the slow @ss State review me for disability, cant even get a quote,I don't qualify...but my credit isn't good enough for a creditcard or loan,Yeah,Yeah,I know..that ones on me..Same crap ,same song and dance,different day....
R
ray blaylock
2 months ago
the process did take some time
the process did take some time, covid may have had something to do with that i dont know. however once all needed paperwork was in order it was perhaps 3 days to get the loan sent directly to my bank
C
connie marie cesena
2 months ago
Shelly (Michelle) Sandoval
My main contact, Michelle was awesome. The only thing I was disappointed in was not getting the amount that I originally wanted. Also the time seem to be so much longer than anticipated, my original contact was back in October. Of course not all your fault since my homeowners policy with Mercury would not renew my policy. Thank you for your service. Connie Marie Cesena
A
anonymous
2 months ago
Waste of time
We waited for 2-1/2+ months while Unlock stalled, made excuses for changing closing dates, but kept assuring us we would be receiving funds. The day we were due to close, Unlock's representative pulled the rug out from under us by saying it had "changed the criteria" and that our home no longer qualified for its program. Its representative was unwilling or unable -- or both -- to give a reason. Unlock knew up front the property they were dealing with, and that did not change. We gave Unlock every document it asked for and started the process well before the holiday season to avoid delays. Our home appraised above what we expected. We would submit a requested document and/or answer a question and then not hear from Unlock for one to two weeks. That is unacceptable business practice, even during the holiday season. All of Unlock's stalling tactics lead us to believe that it knew that it may not want to complete the transaction on our property long before telling us . Unlock's behavior was questionable at best, unethical at worst. No, we will not be reapplying in three months. We do not think it makes sense to give an equity position in our home to an outfit that treated customers so poorly. Update: Through Trustpilot, Unlock messaged us to say it will remove our post unless we provide our names. So, Unlock can respond to a negative review within 24 hours but thinks it acceptable business practice to take up to two weeks to respond after receiving requested documents. We believe any financial transactions we are involved with should remain private, so we will not provide our names for the whole world to see. Interestingly, the email used to send this review is tied to a name Unlock has on file, so obviously Unlock is attempting to silence our speaking out about our big waste of time in dealing with it.
B
brian stranko
2 months ago
Very attentive and responsive
Very attentive and responsive. Rapid, easy, and helpful.
J
joseph bevilacqua
2 months ago
Good company to work with
Good company to work with,,did not want to loose my current interest rate on my mtg to access a portion of the equity in my home
D
donald nesci
2 months ago
The process was very easy
The process was very easy, and I received my money in less than 24 hours!
T
theresa burris
2 months ago
This company is extraordinary!
An absolutely amazing company to work with. Helped guide me through every step of the way. Explained all details in full. Prompt and very courteous and always there to answer any questions I had. Definitely a 5 star company!
P
pamela ealey
2 months ago
Contact Annie was great she answered…
Contact Annie was great she answered all questions, followed up always as stated. Smooth process start to finish!
D
donald crowell
2 months ago
Catrina was friendly and efficient
Catrina was friendly and efficient. She answered my questions and clarified my confusion. Everything went smoothly.
G
gail berlam
2 months ago
Kristi was absolutely amazing
Kristi was absolutely amazing. She was personable quick to respond to any and all questions I had. She explained everything in detail which left me with no more questions or concerns. This is a great company and it gave me the ability to do all of my renovations with ease.
S
scott c
2 months ago
Great job all around!
You got this done quickly compared to Hometap and Point. Plus my LO was great to work with. Excellent communication
J
jaymes shaw
2 months ago
FAST
This was a very FAST & Easy Process ! So far everything went as advertised. Will let you know how it endings. When I pay back my loan! That's when I can adequately judge my total experience. From start to finish. ( I'm not finished yet) Thanks Jaymes Shaw
N
nathan king
2 months ago
My unlock exp
We got in on this because of the market change we took advantage of our situation and it worked out great for us!
J
joselyn moore
2 months ago
It was a simple process …
It was a simple process from my first call all the way to closing. I just hope all continues to be smooth when it’s time to paid off.
F
frederick green
2 months ago
Satisfied
I was very impressed with the process and the knowledge of the program from Jamieson Welch. He kept me informed and updated on the progress and answered all the questions I have. I also was pleased at the closing with the representative, she was on time, never rushed me, went step by step to ensure that I understood everything before I signed anything. I am very happy in doing my research and finding out the positive reviews about the company.
A
andrea mcalister
3 months ago
My Reps were thorough
My Reps were thorough, friendly and knowledgeable. The money came when they said it would without any complications. I was pleased with the transaction.
N
nicholas liverani
3 months ago
Knowledgeable
Knowledgeable, Curious, Helpful
A
anthony johnson
3 months ago
This loan toke 7 months to close I will…
This loan toke 7 months to close I will never do this again I hope
n
natiiverain
3 months ago
Thank you
Thank you, Chai Hasberry 😊
T
tanya leak taylor
3 months ago
The loan process took too long!
The loan process took too long. I applied in September 2022 and didn't close until the end of December 2023. It was 2022.
T
travis jackson
3 months ago
Unlock Technologies was amazing to work…
Unlock Technologies was amazing to work with and had great communication and processes. Their solution fit my need and this has been a fantastic experience and enabled me to take care of some past debt, meet a large HOA assessment and replenish some financial security. I highly recommend their services.
I
ifeanyi mcclain
3 months ago
The process was exceptional and easy to…
The process was exceptional and easy to access an got it accomplished quickly
F
frankie
3 months ago
Great personal great company. On target for getting the job done. Great personal during the process they…
Great personal during the process they become your friends. They really care about giving you the best service. All are so knowledgeable about their jobs and how best to help you obtain your request. Fast always responds to you. Never left us hanging or wondering what was going on. This company is great and I would recommend anyone to use them.
S
stuart sanderson
3 months ago
Good service
Good service
G
greg
4 months ago
Easier than getting a Mortgage or Line of Credit!
This was easier than getting a mortgage or line of credit! Unlock representatives were always available to answer my questions and provide the information or data I requested.
J
jeff
4 months ago
Once you sign, you're just a number
Unlock gave my wife and I the opportunity to cash in some equity from our home. The whole process was absolutely amazing, we had two wonderful people that worked with us and got us across the finish line. Timing for everything was very reasonable it actually took far less time than we expected. THEN.... A disaster happen that made our home unlivable. Getting Unlock to properly endorse the insurance check has taken nearly 3-weeks. (I still don't have a check I can put in the bank) All Unlock wants to tell me is my bank is making it difficult and they can't give me ANY kind of explanation.
S
scotty hayes
4 months ago
Standing on your word: Your company stuck to is word and…
Your company stuck to is word and delivery the loan in a timely manner. I'm praying that the remainder of the relationship stay as positive and fruitful.
S
scott
4 months ago
No care or consideration for the customer experience, only their bottom line
I highly discourage using this company. In the middle of my application process a change was made to the level of funding they would provide which significantly lowered the benefit for me to what they believed was a negative number based on inaccurate information, with no opportunity to correct the inaccurate information. That is not my problem, it was clear that either party at any time could choose not to move forward. My problem is in the way it was handled/communicated and the use of inaccurate information to make the determination. The company chose to have this change in funding communicated by a "Sales Manager" that I had never spoke to, had no relationship with, and was communicated the afternoon before the Thanksgiving holiday by one phone call made during working hours and then an email because I did not accept their call. The email indicated that the sales manager was the only person in which to address any questions, which I did. She did not reply on that Wednesday and only when I followed up on the Monday after the holiday did I get an out of the office message that she would be unavailable until Wednesday...a full week after sending the communication. Going through this process is stressful enough, getting this communication and no followup right before a holiday and still not getting answers for a week shows a blatant disregard for the customer experience. The decision not to fund was based on inaccurate information the initial sales person had on my estimate that there was a lien on my property for a solar system. I knew there was not, but she said she put it there because that is almost always the case with solar funding. I knew when my property report would come back it would show that there wasn't a lien so I didn't see it as a big problem. Little did I know they would use this as a reason to not fund my request. In the follow-up to my email, the "sales manager" did not address my question, instead focused on why they did not order an appraisal which was not at all my concern or question. There is a clear lack of care for the customers they are claiming to want to help. While the service can be helpful, the manner in which that help is provided is as important to me as the service itself. If you also care about how a company treats you as their customer, this is not the company to do business with as you are simply seen as a number and not as a human.
c
customer
4 months ago
The entire experience while in the…
The entire experience while in the hands of Unlock was easy and straightforward. I appreciate the transparency. The challenge came with Clear title and thier inability to wire the funds to the account of my choice. I have used many other title companies with no issues. I then had to wait for a check that would take another 10 days total yo clear. So I did not receive funds until 20 days after closing. Maybe use a different title company.
c
customer
4 months ago
It was a very simple process
It was a very simple process
C
consuelo
4 months ago
Working with Drew was amazing!
Working with Drew was easy. Drew is very professional, communicative and thorough. I had just had a really bad experience that fell through with a different lender, it was all so stressful. Drew was amazing.
c
customer diana
4 months ago
Would recommend to anyone, if ever needed!
I submitted my home equity agreement application to Unlock on September 30, 2022 and received my $75k funding in my bank account on November 4, 2022. The funds from my Unlock agreement have completely turned my financial situation around and given me and my family access to an opportunity that we wouldn't have had otherwise. I first learned about home equity investment agreements in September and it sounded like something that could work for my situation. I applied to Unison, Point, and Unlock to see which would be best. I did not qualify for Unison as I only had a 590 credit score and they required a minimum score of 600. So it was between Point and Unlock. I ended up choosing Unlock over Point as the communication from the Unlock team was personal and straightforward and also that Unlock estimated that funding usually only took 30-45 days (which turned out to be accurate for me). I worked mostly with Rafal and also with Gloria throughout my application process. I really appreciated their communications with me. I am so thankful that it all worked out and I breathed a sigh of relief when my funding hit my bank account. I had a poor credit score, a high debt-to-income ratio, and a chapter 7 bankruptcy that was discharged a little over 5 years ago. People like me aren't usually able to qualify for anything, let alone $75k with no monthly payments or interest. I did fully own my own home (appraised fairly for $295k) though and Unlock really did "unlock" some of my equity for me. I was able to pay off my high interest credit cards and personal loans totaling about $22k and my $23k car loan. With the remaining funds, I have been able to afford some home improvement projects, book a short family trip to visit relatives in New York, and no longer have to take out cash advances to make ends meet before payday. I would highly recommend anyone considering a home equity investment agreement to apply with Unlock and see if their terms work for his/her specific situation.
J
j scarrow
4 months ago
Watch out for their appraisals
The service was GREAT! Both employees I dealt with were hard-working and responsive. My problem, however, was with the appraisal. It was the same price as my model sold A YEAR AND A HALF AGO! The comp that closed just WEEKS prior was $250,000 MORE! I have worked for YEARS in the business, I was a mortgage underwriter and review appraiser so I understand the process.
c
customer
4 months ago
Things went very smoothly
Things went very smoothly. Allison helped me mostly and I’m glad everything worked out so well. Thank you all!
A
anthony
4 months ago
Steve was a wonderful guy to work with…
Steve was a wonderful guy to work with and made the process easy and understandable.
M
miller
4 months ago
Jim was very professional
Jim was very professional, and he didn’t leave me hanging with questions. We had a few small hiccups but those items were dealt with, and things were back on track. If anyone would ask if I’d suggest Unlock, I would 100%
R
rochelle satchell
4 months ago
Unlock is quick and easy!
It was very easy to work with Unlock and they provided my partner and I with the funds we were seeking. The process was very quick, easy, and transparent. I hope that when we exit our relationship with Unlock that it is equally as easy! We received our funds in less than 30 days. Thank you Unlock!
S
stan b
4 months ago
Great service
Great service, Mr. Wu explained everything in detail and was always available for my call or text. Thanks, Stan B.
M
matthew & kaylee
5 months ago
An amazing company to work with
Chai and Muffy were absolutely amazing to work with. We originally started with Point in July and kept getting the run around. Finally in September Point informed us they were out of funds so we went to Unlock. Honestly, I wish we would have worked with Unlock from the start because they were so nice, quick and easy to work with. We got funded within 3 weeks of submitting our application.
B
bob b.
5 months ago
I RECOMMEND UNLOCK.COM…
Working with Hoz at Unlock was a very easy and straightforward process. Their requests for information were always reasonable and they hit their estimated date for the closing.
J
jose
5 months ago
Advertising
They handle the situation good very clear but any advice for you guys should be don’t do false advertising even said no credit check and you guys are qualify me for 120 and then you guys ran my credit and qualify me for less than half of that but otherwise the team to help me they’re their work
consumer-image
shelly k. - wa state
5 months ago
Great experience
Great experience! Seamless, great communication, and very quick process for this type of loan. Everyone was very helpful to any questions I had and made sure I understood the process from the very start and all the way through.
D
dave
5 months ago
So far so good
So far so good. Experience has been seem less
W
walter lee
5 months ago
Wonderful experience
Wonderful experience! Customer service in communication was very good it was a very seamless process
K
kevin
5 months ago
It was streamlined
It was streamlined, straightforward, almost effortless and having a less than stellar credit rating was critical to my obtaining what I needed to do.
c
customer
5 months ago
A trust worthy company
Kayla was very professional and works diligently to get us funded from beginning to end. She was kind and make us feel good applying for help. Thank you unlock for making our renovation possible.
c
customer
5 months ago
The whole process went very smoothly
The whole process went very smoothly. Took a month from application to funding. Leah Dunstan was my primary contact and she was helpful with reminders and answers. If she didn't know the answer, she asked and got back to me in a timely matter. She always returned my calls and I liked that she had her manager's info in her email, but happily, never needed to use it. Leah is the epitome of great customer service. Thank you, Leah! I had limited contact with Dee Ellis, Transaction Specialist. But he was prompt in giving me info to expedite the process. Mobile notary was also good. Signed Thursday morning and received funds in my account Friday afternoon. This review is for the funding process. I am waiting for the post funding communication which I hope will be throughout the term of this HEA. I hope that it will be just as smooth as the funding process.
D
donald boyce
5 months ago
the most was the level…
What I respect the most was the level of communication. They made sure that I was kept in the loop
C
carol o
5 months ago
One of the best companies out here to work with!!!
It was such a pleasure working with Unlock. I worked with Jamieson and he was very professional, polite and always followed up with me. This made the whole situation a breeze and easy. I will recommend this company to anyone interested. 5 stars!. Thank you guys so much, your brilliant! and keep up the good work! Carol :)
S
semi-satisfied customer
5 months ago
Welcome to Good Burger ….
As in most sales funnels, the beginning of the process went relatively flawless. Everyone was extremely responsive and information was more readily available. Not a lot of sales knowledge or product knowledge was displayed. So, go into it, knowing that it’s sales. The salesman will tell you that he/she went through the process and every once in a while, they might be spot on with something, but, don’t count on the knowledge base here. Nevertheless, at least this part of the transaction remain Friendly throughout. They used outsourced notaries. I didn’t say intelligently outsourced notaries. I simply said outsourced notaries. Interested in transactionally scheduling in a matter of convenience to them and not to you. Nothing that a little push back wouldn’t fix. This sourced notary missed on two places where I was supposed to sign, thereby holding up the process and causing some inconveniences. I guess the experience all together was par for the course. Though it’s not quite a subprime loan, you will get hammered if you’re not paying attention to the details over the course and time of the agreement. Additionally, you’re kind of banking on the market to do with the market is supposed to do. I can see this getting popular again once the market starts to boom versus bust.
L
lisa l.
5 months ago
The process was smooth and fast!
The experience with Unlock was smooth they kept me posted and updated throughout the entire process; I was able to close quickly within 45 days. Mitchell, Veronica & Adam were awesome they were professional and easy to work with. Now I can get the new roof I desperately need for my home. Thank you!!
c
customer
5 months ago
I received excellent communication from…
I received excellent communication from the entire Unlock team. They helped to get my desired outcome of the HEI. I would highly suggest Unlock over other similar companies.
c
customer
5 months ago
Not a good company
This company does not help you and take you along for the ride and turn it down at the end not good for veterans either
V
vj
5 months ago
My experience was nothing less than…
My experience was nothing less than excellent. As I was a bit impatient waiting for the finalization of the agreement, I sent messages when I did not hear anything for several days. My questions were answered promptly. Even after the wrath of hurricane IAN, as I am in FL, once there was proof of no damage to the house, I had my funding just a few days later. Bottom line, I applied, was approved and had the funding one month later. I could not say any more to support Unlock and their amazing "outside the box" assistance for people needing to tap into their equity.
L
lil redd
5 months ago
The experience was great Leah was the…
The experience was great Leah was the best
consumer-image
maxwell cotter
5 months ago
Lexy clearly explained the entire…
Lexy clearly explained the entire concept and process. The idea is pure genius. A safe investment from these troubled times and a great way to access my equity at a fair rate, a "Win, Win." from any point of view. The signing of documents was unusual. We had to see a new grandson, Miller, in Spokane when we were supposed to sign. The company arranged to have its representative meet us at a local Spokane restaurant. Over the top. You have to love these people.
P
pat s.
5 months ago
Everyone Unlock Associate were very…
Everyone Unlock Associate were very professional. They routinely followed up with me thru the entire process, which was quicker than expected
E
eboyne
5 months ago
Great experience
Great experience Every question was answered in a timely manner and they were always friendly
C
carroll fondaw
5 months ago
Shawn Altadonna misled me...
Shawn Altadonna stated he got an approval on Friday afternoons to proceed to the next step(s) and would contact me at the beginning of the week. The computer generated appraisal was about $1,000 shy of what it needed to be but again, he stated he was able to proceed. The following week, I never heard back from Shawn, so I sent several emails that went unanswered. I then attempted several phone calls and left several messages. Late Friday, someone finally contacted me and stated the deal was off due to the computer generated appraisal not coming in $1,000 higher. Moreover, she couldn't explain why and (or) how it changed. Also, she said I would try again in a couple of months but anyone with even the least understanding of the housing market knows the market doesn't shift that heavily or fast. Yes, it can change but to be where it needed to be, using data from the market, it would take 9 months for it to change to where it would need to get to. It would be unlikely even then. So, confused I wrote Shawn one final email stating I hope he is okay since I never heard back from him, but would like to know what actually happened. This email was robust and it to went unanswered. This was my first time encountering this company and it looked promising in the beginning, but quickly turned south. I still have no explanation to what happened and (or) why Shawn still to this day hasn't bothered to return my email or call. No matter what happened, it would have been at least professional for him to call at the beginning of the week and advise the deal stalled for whatever reason. Inste5I was ignored and wasn't provided a reason it was "approved" to proceed one day, then magically wasn't... Why was it approved in the 1st place? I see a lot of good reviews, but I believe these are from people where everything worked out as it should. If there are any hiccups, it appears as though this company will give you the cold shoulder. For that reason, I cannot recommend this company and will probably never conduct business with them again.
c
customerjerome m wein
5 months ago
Sean and Muffy
Sean and Muffy, our main contacts Couldn’t have been more courteous and knowledgeable. They made our process a pleasant undertaking from start to close. My wife RuthAnn and myself feel part of the Unlock family.
M
madonna garcia
5 months ago
From apprehensive to great
I was really apprehensive when I started with Unlock. I had been working with another company for several months and kept getting a new person and more and more paperwork was needed. With Unlock I had one person help me from beginning to the end,(Melanie Wheat) and the paperwork was minimal and that was great. And she kept me up on what was going on with the paperwork.
E
eleazar barrios
5 months ago
Very professional and prompt
Very professional and prompt
E
earl woomer
5 months ago
Some response delays but all went well
Some response delays but all went well. Thank you
D
doug brummels
5 months ago
Long process for us
Took 90 days to complete due different situations that all happened in the first 30 days of applying
J
james wright
5 months ago
great experince every thing wen
great experince every thing wen t almost flawless!!!
T
tonja trice
5 months ago
Unlock's the One
I needed to get equity out of my house to complete home improvement from water damage. This was one of the easiest processes I believe I could have endured. Alauna was pleasant, professional, and so very professional. I will use them again if necessary.
S
sandra
5 months ago
Review
Happy with outcome however the process to take three months
S
s.e. pona
5 months ago
Possibilties…
When I heard of what possibiltie exsisted using Unlock, I was all in. When a person understands what they could do, without the hassles of a lot of paperwork, and things work in their favor, then why not take advantage of it? It only makes sense, and the process was very smooth, and I had excellent communication in getting all of my questions answered as I needed. Thanks again so very much for everything!
K
kevin - henderson nv
5 months ago
Very happy customers...
While I understand that this program is not for everyone, it certainly fit our needs. COVID did a number on our financial situation and we didn't have many options to get out of the mess we were in, and then we found Unlock. The process was simple, fast, and painless. Everyone we dealt with was very friendly and helpful, and we received the funds within 45 days of submitting the application. We are now in a MUCH better financial situation and very happy that we decided on this program. Definitely do your own research to see if this is the right fit for you but for our particular needs, it certainly was.
c
customererwin andersen
5 months ago
equity loan on my house
loan on my house when no one else was willing to offer one because of my bad credit and owing the IRS over $50K. The loan officer even during her own wedding dealt with me and I will always be appreciative. Great company even though it seems expensive, it is not. I have no debts now and I am making money on the money. A life saver.
C
customer mike r
6 months ago
Excellent experience
The process was smooth and easy. Unlock exceeded our expectations.
J
james ferguson
6 months ago
5 stars
5 stars. Very professional and helpful. Chai Hasberry was super helpful and helped us through the whole process. James
c
customer
6 months ago
Unlock is great
Melanie was so nice answered all my questions and was so patient with me. It was a great experience. Everything like I was explained took just about 5 weeks and a very easy closing !
M
michael lorah
6 months ago
Went really smooth
Went really smooth. Even closed ahead of schedule date.
A
aris
6 months ago
Great Opportunity and Company
Great company. Easy and quick process. And a great opportunity for home owners to get out of debit or invest without any income verification.
L
leonel cordon
6 months ago
Good program
Good program Easy process
E
ethan cohen
6 months ago
I contacted Unlock after 2 banks and 1…
I contacted Unlock after 2 banks and 1 credit union refused to approve me for a HELOC. AAAA++++ credit and $700K equity in my home that we bought 12 months ago. Melanie and John Z. we’re very transparent and our appraisal results were more than estimated. Our loan funded and we so happy Unlock provided their valuable service.
D
daniel freeman
6 months ago
Bradley was awesome
Bradley was awesome
c
customer
6 months ago
Constantly asked for updates
Constantly asked for updates, requests and messages went unanswered. Closing docs had my name spelled wrong.
c
customer
4 months ago
Horrendous experience
This process twice as long as expected I wanted to stick with one company so I requested additional funding only to have to go through the exact same thing less than a week after closing and this time even add time to the process smh. The person that worked with me kept communication open and was pleasant to work with however I wouldn’t recommend going through this process especially if it’s for a project with a deadline or for an emergency. update (11/28/22): after believing they would honor their word and now being made to start all over again for a third time. I would give 0 starts if I could. This company has no regard for the situations they put there customers in. After having to go through this process a second time because of wrong information given to me by a representative I am now left in a financial hardship because their company rep continuously gave out wrong information. i was lead to believe that i could go through the process again and there wouldn't be any issues because they had all of my information and is was just a formality. That turned out not to be the case and even after acknowledging they messed up all i was told was sorry but absolutely no one attempted to rectify the mistakes in any way they just left me to have to deal with tis tremendous hardship they caused on my own. I would definitely say if are lucky enough to not be in a contract with them go to a company that really values and care for its clients this company does not care what position they leave you in and in no way takes any responsibility for their actions.
W
wayne mccallum
6 months ago
The experience was great!
The experience was great!
A
alford s.
6 months ago
Reorganized. With the type of loan that was perfect for my needs.
The process was completed in a professional manner and it was just what I wanted. The only minor problem was due to the busy time it took a little longer than I anticipated but was worth the wait