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Rocket Mortgage Review
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Reviews 4,292
Rocket Mortgage
NMLS #3030
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Rocket Mortgage
Rocket Mortgage
Great
Reviews 4,292
Sarah Pritzker
Apr. 09, 2021
2 min read
Sarah Pritzker
Rocket Mortgage summary
Rocket Mortgage is an online lender with a user experience designed to save time and make mortgages easy, with many options.
Pros
  • Plenty of loan options available
  • Fast advanced platform
  • Real time rate updates
Cons
  • The many options can be overwhelming
  • Rates and terms information only available once you register
  • Extensive financial information needs to be imported

Rocket Mortgage at a glance

3.4
Editorial score

Customer Service and Support

Award winning customer service
4.0

Variety of Loan Types

Refinance, Home Equity
1.0

Variety of Products

10, 15, 20, or 30 years
3.0

Online Experience

Useful tools, access to rates
4.0

Geographical Availability

Available in all 50 states
5.0

Rocket Mortgage Rocket Mortgage Visit Rocket Mortgage

Overview

Rocket Mortgage is fully designed for digital natives with an advanced and smooth loan platform that keeps the entire process online and on smartphones. There are plenty of mortgage options and rates are constantly updated to keep borrowers on top of the details. The site design and apps are sleek and easy to use with excellent customer service and automation to speed up the loan process.

  • Detailed and personalized loan rates information

  • Fast platform constantly updated in real time

  • Government-backed loans for veterans, first-time buyers, and borrowers with small down payments

  • 5- or 7-year ARM and 15- or 30-year fixed-rate mortgages

Rocket Mortgage Review

Who Is Rocket Mortgage Suitable For?

Rocket Mortgage is run entirely online with all of the information provided on the website or mobile apps, making it suited to digital natives who are used to running all aspects of their lives from their mobile phones. The many mortgage options make it suitable for borrowers with small down payments and lower credit scores. Users who prefer flexibility will prefer the variable ARM mortgage while the traditional fixed-rate mortgages provide reliability and certainty for anyone who likes to plan their budget in advance.

Loan Features

Rocket Mortgage has a variety of loan features.

  • VA loans: Veterans are served with government-backed VA loans which aren’t always available from online lenders

  • FHA loans: First-time buyers with a low credit score or less cash for a down payment can get financing to purchase a home or refinance for any purpose. Rocket Mortgage’s FHA loans require a down payment as low as 3%

  • Easy online format: Rocket Mortgage’s straightforward layout helps borrowers to easily compare down payments, APR rates, and total monthly payments on different financing options. You can also adjust your down payment online to see what impact it will have on your final monthly payments

  • Simple comparison: Easily compare the mortgage loan options

The Application Process

When applying for a loan via Rocket Mortgage:

  • Create an account which takes about 5 seconds.

  • Complete the guided online questionnaire. It’s very simple and straightforward with support along the way, and will include your financial and personal information

  • Get your quotes. You can customize them by adjusting your down payment, monthly payments, or loan term until you’re happy with the funding option before you.

  • Click the button to request approval online.

  • Come back and log in again the next day or every day for as long as you’d like to check on the changing rates, then only click the button to lock in rates once you’re happy.

  • E-sign all of the relevant paperwork online and closing can happen where and when you want it.

Rocket Mortgage Review

Deep Dive into Pros and Cons

The platform for Rocket Mortgage is advanced. Both the apps and the website are easy to use and smooth to navigate from every device. It’s possible though that anyone who isn’t fully comfortable making major financial decisions online will feel nervous about this entirely digital platform. Rocket Mortgage offers a full range of mortgage, refinancing, and home equity loan options that include government-backed loans, rivaling that of a traditional bank. Thanks to real-time rate updates, new borrowers can stay in control of their financing options by logging on as often as they want to check for the newest rates before locking in the right deal.

That said, the number of loan options can be overwhelming. It’s not really possible to browse loan terms and rates without creating an account and inputting your full financial information, making it difficult for the casual browser to compare loan options. If you’re serious about taking out a mortgage, it’s worth it to go to this trouble. However, anyone who just wants more information about their options is likely to shrink away from having to share details just to get better loan rate information.

Loan Terms – The Bare Basics 

It’s difficult to share exact terms of Rocket Mortgage loans and mortgages because APR rate information can only be accessed by sharing all of your financial details and getting a personalized quote. You also can’t find out how much of a down payment you need to make without going through the entire application process, although Rocket Mortgage does offer FHA loans which require a down payment of as low as 3%.

Rocket Mortgage does reveal that terms range from 8 to 30 with the YOURgage loan and that variable rate mortgages have terms of 5 or 7 years. Rocket Mortgage only gives loans for owner-occupied homes, not for investment properties. Fortunately, Rocket Mortgage uses advanced automated tools to make it faster and easier to import your full financial information.

Repayment Terms

Rocket Mortgage offers traditional fixed-rate mortgages of 15- or 30- year terms. The variable ARM loans have terms of either 5 or 7 years. Somewhere in between, in terms of both repayment period and the level of flexibility, are the unique YOURgage mortgage loans, which allow the borrower to choose any term between 8 and 30 years and lock in to a fixed-rate mortgage.

APR rates aren’t available until you complete a full application.

Help & Support

Rocket Mortgage gives support, particularly through the live chat, which is accessible at the touch of a button from the mobile apps and the website.

Live chat isn’t quite round-the-clock but it is open from 7am to midnight ET on weekdays and 9am to midnight on weekends. There’s also telephone support for more traditional borrowers from 9am to midnight on weekdays, 9am to 8pm on Saturdays, and 9am to 7pm on Sundays. 

Summary

Rocket Mortgage is a fast and digitally advanced mortgage loan provider that offers a range of refinancing and mortgage options including VA and FHA loans which can be hard to find online. The application process is entirely online and speeded up thanks to advanced automated tools. Between a functional website and effective mobile apps, Rocket Mortgage makes it easy to keep coming back and checking up on real time APR rates until you find the exact deal you want. Fast application times and responsive customer service add to the attraction of this loan provider.

Physical Address

Quicken Loans 

1050 Woodward Avenue

Detroit, MI 48226-1906

USA

Rocket Mortgage Rocket Mortgage Visit Rocket Mortgage

Sarah Pritzker
Written by
Sarah Pritzker
Sarah Pritzker is a content writer with years of experience and a keen interest in the vast world of online consumer products. She writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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See what some costumers are saying about Rocket Mortgage
Rocket Mortgage
Great
Reviews 4,292
on
Excellent
66%
Great
8%
Average
3%
Poor
3%
Bad
20%
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joe
a day ago
Great people very professional and…
Great people very professional and filled with knowledge and willing to ride out the storm of buying with me
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jean claude gruffat
2 days ago
Fast, expdint, competent
Fast, expedient, competent staff.
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michael martens
3 days ago
Now you see us, Now you don't
I've discovered; until the final signatures are applied to a Rocket Mortgage, these people are a breeze to contact. After that, they're all but impossible to contact. Personally, I don't have hours to waste on hold, waiting to speak to someone. That's a disgrace. Follow-up: This date, 1313 hours, I just got a call from Rocket Mortgage. The caller effectively, efficiently, and immediately addressed my reasons for trying to rech them. I'm impressed and greatly appreciate it. Now, I'd rate 'em at least a 5 star. Thanks R. M.
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mister
4 days ago
After reading these reviews I’m glad we didn’t work together
After reading these reviews I’m almost happy they don’t want to work with me. Stick with your local lenders, big box corporations are trash.
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angela d.
4 days ago
Rocket Mortgage has the best employees ever!
Rocket Mortgage has the most knowledgeable, most helpful, most friendly employees of any company I have ever worked with. You took all of the worry out of refinancing my house. You took care of everything and left me nothing to worry about. You absolutely could teach other companies a thing or two about customer service.
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robert harber
8 days ago
I had a great experience working with…
I had a great experience working with my Rocket Mortgage team during the home buying process.
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eric lindblade, jr.
8 days ago
Easy to work with
Easy to work with. Knowledgeable. Detailed list of next steps. The only negative is that I was bombarded with requests to evaluate seemingly every phone call, email, or other interaction.
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andrea mashian
9 days ago
Move Along to a Different Company, You'll Be Better Off
These people act like they want to help you, they get you to let them pull your credit, you have what they want, and they drag it out for 2 weeks or more, even though you told them you wanted to get the process done quickly and they come back and say they can't help you because their underwriters have a different take. Don't waste your time with company.
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willie franklin
9 days ago
Ease of completion of paperwork to…
Ease of completion of paperwork to refinance and the assistance of Paul Cuellar and his team to get through the process and closing.
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ron
9 days ago
Spoke with a person to whom I was…unknown
Spoke with a person to whom I was transferred to about a mortgage for a vacation home I am buying. He gathered some information and promptly hung up on me. Waited a few minutes for a call back and then called them back and they blocked my call. What in the world is happening here? I have the down payment and 840 credit score. What else do they need?
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diane lowery
10 days ago
From the application to the close the…
From the application to the close the experience was worry free and easy. Each person took their time and got things right for us. Every question we had was answered quickly and in a way we could understand.
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brian l nolen
10 days ago
Brian L Nolen, Rocket finance.
The business transaction was very good. Respectfully alternate, Brian L Nolen
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matthew giannino
10 days ago
This company is a disaster to work…
This company is a disaster to work with. I’ve had to close 3 loans in the past 3 years and they have lost my business each time from incompetence. Currently, I gave them another chance and they won’t even answer my messages.
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barron henley
11 days ago
Cash-Back Refi for a Remodel
I did a cash-back refi for a remodel. I told the shyster at rocket mortgage that I already had offers of 6% on a 30, 5.75% on a 20 fixed and 5.5% on a 15 yr fixed. On all 3 closing costs were less than $4,000 and NO POINTS were being paid to bring the rate down. He said, "let me give you a proposal because whatever you're getting, we can beat it." What was his amazing offer? 5.875% on a 15 yr with, get ready for it, $22,681 in "loan costs and other costs." When I told him that was utterly ridiculous, he asked me to send him my other offers and he would beat it. What a joke. So I'm closing on a 20 yr at 5.75% with no points and $3,800 in closing costs from one of the largest banks in the US. I have great credit and maybe Rocket Mortgage caters to people who don't; but they are sleazy and all of the people who gave them positive reviews should go back and look at all of their loan docs for the added costs and fees they probably got hit with. Shop around people. This company is just trying to take advantage of you. I can't imagine a worse experience or offer.
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turbo
16 days ago
You guys rock
I would not have bought a house if it was not for rocket mortgage. Josh made the butterfly's go away and broke everything down and made it a lot easier than i expected. Thank you for the great service
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mark ray
16 days ago
Everyone working to help with the…our refining
Everyone working to help with the refinancing.
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pamela sayre wimp
19 days ago
Damon Sledge was fantastic
Damon Sledge was fantastic. He worked very hard on this loan. Very professional and pleasant. The only problem that I had was with the underwriters and having been in Health insurance for almost 30 years I can say that the underwriters are always a problem.
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meredith hogan
20 days ago
Rocket Mortgage Escrow Analysis
My review is in line with reviews below. Rocket mortgage deceived us with their policies on how they handle escrow. When we called them for clarification, they restated the same read script over and over again. We are so disgusted with this company. At this point we will be talking to our bank and looking at other options (even if that means higher interest rates!)
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n/a
22 days ago
Always helpful and efficient
Always helpful and efficient
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customer
22 days ago
Easy to work with
Easy to work with, smooth process!
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sterling smith
24 days ago
Devoid of civility and decency
Devoid of civility and decency. Rocket Mortgage management is difunctional at best. I’m 66 yrs old, retired and have had several mortgages in my life, and I am appalled with the horrendous attitudes and posturing via telephone harassment. I was refused proper billing procedures or a coupon booklet for performing payment process to them properly and for 6 months was called a liar for not making payments when the monies were being collected by another office and PO Box of Rocket Mortgage due to their own incompetence. The most crude and arrogant creeps I’ve ever encountered!
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will hall
24 days ago
Be very careful
Be very careful, this company is very sneaky with how they calculate escrow and then trap you for the first year by not allowing you to pay your own taxes and insurance. They want to collect escrow at an increase of 25% for an 18 year old property and then refer to their 1000 page disclosure statement to defend themselves. I would absolutely not do business with them again, never had an issue in over 30 years with other respected mortgage lenders. Beware
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fah 740
24 days ago
Mortgage
My monthly mortgage payment is $1882.43 that is set to Autopay and is paid every month in a timely fashion. Apparently in October 2022 the payment amount changed to $1944.69 due to a change in escrow amount. No notice was sent about the change. The company took the $1882.43 payment but did not apply it to the account and just held onto the funds without any notification at all. I looked at the account couple of months later and see a fee of $73.85 and I called to find out what the fee is for and they said that your October payment was late and since I did not send the full amount they did not apply the payment to the account so they held onto the money with out applying it to the account and notifying me that there is a shortage and charging a late fee. Shortage was $62.26 and the late fee is $73.85. Basically they are charging late fee on the full amount even though they had the entire payment of $1882.43 received in a timely fashion. They had the money and even then they are charging a fee on the full amount due, this appears to be daylight robbery, payment received should have been applied and if they are going to charge a fee it should be on the difference not the full amount. They kept the money and probably earned interest on it and at the same time are charging the client extra fees. I would like this company to be held accountable for their fraudulent tricks. If they couldn't apply it they should have sent it back
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mohamed
24 days ago
Trust your team at Rocket Mortgage
I am highly satisfied with my experience with Rocket Mortgage. I have a great team who updated me by phone calls, and emails throughout all the purchasing process. They are very knowledgeable and helpful when it comes to understanding your home financing. Everything went smoothly to the closing of my home purchasing. I thank and appreciate everyone in my Rocket Mortgage team.
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alexis v
24 days ago
Horrible Mortgage Company
Unfortunately I refinanced with Rocket Mortgage and ever since it’s been a nightmare. I would never recommend Rocket Mortgage seeing as they like to make you (the customer) feel like their errors were your fault. Rocket Mortgage took my money from my escrow to pay for double insurance and won’t refund me my money. They claim to say it was all my fault and I should’ve basically done their job in order to stay on top of my account. What do I use them for if I have to be constantly checking to make sure my escrow is good and payments are being made to my insurance. Last I checked I wasn’t a Rocket Mortgage employee. Do better and stop gaslighting your clients. This is ridiculous and a waste of my time to constantly call to get my money back for clear employee errors.
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laura altman
25 days ago
Nightmare
I'd rate this company -20 if I could. They took advantage of a first time home buyer and kept dragging us through the mud. Over a year trying to close, 3 appraisals, multiple repairs when it's an as is sale, redoing the application 4 times, and credit checked my credit 7 TIMES which was a hard inquiry each time and still NEVER got to close! They hurt my credit score bad. We were 6 days away from closing and decided we needed to do yet ANOTHER unnecessary repair. Ruined family relationships between myself and my brother who I'm buying house off of. I wonder how many others they did this to. Thanks for making this experience a nightmare. My brothers truck got repoed and might make 2 families get kicked out of our homes. There is just way to much your company has done to 2 families in a process that's only supposed to take couple months at least maybe. You scammed my family and it's unacceptable!!!!!!!!
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bryan yurcan
a month ago
Giving this company a 1-star review…
Giving this company a 1-star review because ever since I applied for a mortgage (with another company) I have gotten multiple calls PER DAY from rocket mortgage, including 7 am Sunday morning.
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matthew eddleman
a month ago
Terrible website and understaffed…
Terrible website and understaffed support.
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jason edwards
a month ago
Worst experience ever..
Worst experience ever... we got screwed... no thanks to them our mortgage went way up... and we worse off then we were before... just barely able to make the mortgage payment. And barely enough money to put food on the table... thank you rocket mortgage for screw us
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keilor herrman
a month ago
Awful experience
Awful experience. After two months of non stop calls and running around we got approved for a loan, a week away from closing on our house. Rocket cancelled our loan. When NOTHING changed on our end. Forwarded our calls, Ghosted us and told the people that were working with us to not comply. There was a horrible lack of communication the whole time and the underwriters take their sweet time. DO NOT EVER RECOMMEND
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katherine jones
a month ago
Don't use them.
I have had nothing but issues with Rocket Mortgage. I was originally told it would take 2 weeks to complete the loan process, but it ended up taking nearly 2 months. There have been constant hold ups on their part. We completed all paperwork asked of us within a day. I have worked with so many different people that there have been so many miscommunications and understandings. Even now that we have closed, I am still dealing with issues from them. Use any other loan company.
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stef basich
a month ago
Three times I went through the process…
Stay away. Three times I went through the process of trying to switch my mortgage. All failed due to no fault of my own. The salesman are great and will promise you the world, when it gets to underwriting it's full on amateur hour. Not only could they not keep our agreements (that I signed) straight, they kept asking for redundant information and then getting caught up on needing info from the lender that they don't give out to consumers. They do no leg work and will find fault to blame you on their lack of help. I lost 500$ that I was told on good faith. Stay away Rocket Mortgage. There are more transparent, and quicker mortgage firms.
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joseph s wilkes
a month ago
A friend recommended Rocket to me and I…
A friend recommended Rocket to me and I couldn't be happier. As a first time buyer I really wasn't familiar with the process at all. Everyone at Rocket was fantastic and very communicative during the entire process.
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amy
a month ago
Very experience and customer service
Rocket Mortgage has great customer service as well as very updated IT technology making my experience seamless.
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sarah thompson
a month ago
Mishandled loan
From the beginning I was given inaccurate estimates. Then on more than one occasion at crucial moments of the loan process my loan officer was unreachable. Then when he did give me help it was incorrect or he didn’t follow thru with setting up the loan with the numbers we had talked about. When I went to the title company they needed to know how much was to be transferred to new loan but I was not given this info and loan manager Ryan was unavailable again no one could reach him. And so then I had to call the title company back and readjust the numbers the next day. And still the day the loan was to close everything was set and I got a call at work and had to leave my job as a teacher to drive an hour to my bank and get cashiers check for 1600 and drive another 30 min to title company in 2 hours or my loan would not go thru and I would have nowhere to go because I had to be out of my house I was selling the next day. Clearly something was handled wrong this was not a smooth home buying experience. And then I did not have enough money from sold house to cover expenses due to new house. And no one from Rocket mortgage ever bothered to help or apologize for all the inconvenience and stress these mistakes caused.
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ann o'brien
a month ago
Jennifer Geer and all others that…
Jennifer Geer and all others that worked with me were highly professional and extremely helpful.
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mrcarlo
a month ago
Your company made it easy for us to…
Your company made it easy for us to refinance our home.
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josh pokorney
a month ago
Very easy to work with
Very easy to work with. Answered all my questions very timely matter. From start to close was less than a month.
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leah brown
a month ago
Left homeless
We had been working with rocket mortgage for months and 12 hrs before we are scheduled to close we get a phone call that we did not secure financing. We had already packed up and had repairs done to the home by a family member at this time we are living in a motel with our kids until we are able to secure a rental property. There excuse was they didn’t get verification until right before the phone call. We are out thousands not to mention having to tell our kids as they are packing that we do t have a new home to go to. I’m totally shocked at how they do business and embarrassed at the outcome.
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don aultz
a month ago
The whole experience was great!
The whole experience was great!! Jessica Akers was wonderful….
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laura day
a month ago
There was a flaw in their underwriting…
There was a flaw in their underwriting process, in which they had multiple persons contacting me for outstanding items so there was a disconnect in communication. I would explain/ provide one thing to one rep and then another would call me again for the same information. I do understand the frustrations of underwriting a product because I am a financial planner, but having one contact person is more efficient. The other thing that has been very perplexing is now that the loan has been denied by them, something about my needing to use a different type of lender because of the fact that it was for a rental property, is they have not refunded my $500 deposit. I am still waiting for a reply even after requesting via email twice.
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laura miller
a month ago
I’ve been with Rocket Mortgage for…
I’ve been with Rocket Mortgage for years and have been satisfied but I was very disappointed in them today. I received a statement today with a late fee. Turns out we had an escrow shortage but never received notification by mail. The Payne t we sent on time was $15 short. I called explaining the situation. Ready to pay the amount we were short and asked if they could waive the late fee since we never received the info in the mail about the ablunt changing. They would not waive the fee as a one time courtesy for a good standing customer. Just feels like greed to me and very unkind. I ended up paying the fee and shortage on the phone but I am very disappointed in who I was treated.
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will mills
a month ago
Fast and simple .Very professional …
Fast and simple .Very professional and great service
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ronnie vaught
a month ago
Rocket Mortgage has refinancing down to a science
Rocket Mortgage has refinancing down to a science. My experience was professional, easy, quick, and fun. Fun seeing how all parts of the puzzle comes together.
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mike stevens
a month ago
Rocket Was Great
Mike was great, friendly, professional and always available. Great at communicating what needed to be done.
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behnaz mohammadi
a month ago
The closing experience with rocket mortgage
working with rocket mortgage staff, team and leaders was extraordinary. They were thorough, exceptionally organized with all that was needed to complete the work, and most of all, efficiently fast/on time.
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scott dodds
a month ago
Mystery fees again and again
I keep getting charged for late payment when I'm paying on time. When I contacted them they responded, "Oh, you were late on a payment about a year ago and we're charging that now." This makes no sense, since on the rare occasion that I paid laid in the past they always levied the penalty at the time, and if I did pay late "a year ago," why is the fine being levied now? They are just making up ways to add on small fees. They did this on the initial application too, I caught the fast-talking loan officer in several lies about small fees, which I had to fight to have corrected. I'm sure they do this all the time thinking, "Who's gonna notice or argue about a few hundred bucks on a $300,000 transaction?" I'm sure it adds up for them.
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dawn ingle
a month ago
About 3 years ago I applied for a loan…
About 3 years ago I applied for a loan through your company to purchase a house they even suggested a real estate agent so I started the process I never got a pre-qual letter the real estate agent they referred me to was a joke and told me I should live in section 8 housing because I didn't qualify for a $300,000 home and now I'm receiving calls from your company asking me if I'm still looking for a house to buy I always tell them no because I got joked around so bad so I guess I'll be going through a bank to purchase my house now and this has been going on and off for three whole bloody years this is ridiculous and what's even more funny after I get a call from one of your agents I'm flooded with calls to sell things or buy things or better yet I need a car warranty on my car how wonderful you guys are not I would not recommend you to anybody Dawn
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bill raynor
a month ago
Don't change your mind or else!!!!!!!
My wife and I were looking into a cash out refinance with Rocket mortgage who we have used before. I contacted Rocket and only Rocket, provided information to only Rocket, submitted applications and received numbers. After discussing with my wife, we decided it wasn't right for us at this time. The next morning I contact our loan officer, thanked her for her efforts and informed her that we would not be moving forward. Within 15 minutes of that call my wife and I began receiving a never ending barrage of calls. 100 calls each the first day and over 50 each of the next two days and still continues. I was told that our information was sold off to partners by some of the calls received. Why would our information be shared with other lenders once they knew we changed our minds unless done punitively. We used Rocket on a previous refinance and this did not happen nor did it on another occasion with different lender. Now apparently I have to spend my days answering unwanted and uninvited calls so I can request to be removed from calls we shouldn't be receiving.
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tony m
2 months ago
This was the best mortgage experience I…
This was the best mortgage experience I ever had. They were on top of market fluctuations and kept me in a great situation. Nikki Mullas, Mikayla, and India Clay were an awesome team. Please let them know!
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julie cornelius
2 months ago
Everything was smooth and easy
Everything was smooth and easy
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rick hoffman
a month ago
2022 property tax bill for payment
I sent my 2022 property tax bill to my file to get property taxes paid before end of year and was told it will get paid before end of January 2023. That doesn't help on this year's taxes. Don't understand why they can't get paid in this year from escrow account After writing my review I was contacted and my property taxes got paid before years end
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jerrymelindaashleyhunter mille
2 months ago
Excellent experience!
Everything went so well and smoothly for us. We enjoyed the people that worked with us throughout this entire process!
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will elliott
2 months ago
Overall
Overall, the people I worked with were friendly and helpful, but the process was drawn out. I felt misled and ultimately was not able to get what I was sold in the first place
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linda specht
2 months ago
Very responsive agents and user…
Very responsive agents and user friendly website.
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denise ivers
2 months ago
No. No , No
For the fourth month in a row rocket mortgage has taken two payments out of me. Then, when you call to let them know, it takes seven business days to get it back. Interesting that it doesn’t take that long for them to take it out of your account. I will never ever use them again. This is my second mortgage with them but first time I’ve ever had problems.
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angie balcarcel
2 months ago
Anne is great!
Anne quickly responded to my inquiry and patiently explained all options available to me. I also appreciated the quickness with which she pushed the loan too. Would definitely work again with her.
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brian ellis
2 months ago
Overall good experience for a first time home buyer
Overall I had a pretty positive experience with Rocket Mortgage, and as a first time home buyer I had a lot of questions. Every professional I worked with was knowledgeable and able to provide answers to my questions. Customer Service including timeliness of responses and professionalism was also very good at Rocket. My only complaint is that my main loan officer was changed MULTIPLE times throughout the process which got quite confusing. The banker I started with abruptly decided to take 3 weeks off and didn't notify me of his looming absence. Once he left there was confusion on who would take over my loan and I had 3 bankers reach out to me saying they would be taking over for my original banker, and it didn't seem like there was much internal communication to figure that out. Once I was finally officially assigned a new banker and progressing through the process my point of contact changed again multiple times, as Rocket has different positions including loan officer, credit team, closing specialist, etc. So my only complaint was that my point of contact was constantly changing which was frustrating at times, and often my point of contact had to reach out to someone else on the team to get me an answer depending on the nature of my question.
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n saint
2 months ago
GREEDY COMPANY! STAY AWAY!
My application was withdrawn as soon as the government raised interest rates. They withdrew it after three months of 'processing,' citing a 'business decision.' They refused to provide me with any additional information. I sent them all of the documents they requested, and they easily decided to waste three months of my time. My 'loan specialist' of three months only called me one time. I had to call her to finish my tasks. They were done with us when they realized they could make more money now that the government was raising interest rates. SMH a huge corporation is playing with my family's lives as if it were a game. AWFUL COMPANY! STAY AWAY!
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jimbo
2 months ago
Not a bad process overall
Overall not a bad process very simple most of the time the only downfall was several different people calling asking for the same document that had been uploaded to the website days prior.
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eric ludwig
2 months ago
Smooth and easy experience, professional service
Everyone was great to work with and the processed everything quickly. They got me to my closing date on time.
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julia reinhart
2 months ago
Michael Ressler is a credit to your…
Michael Ressler is a credit to your company. He worked tirelessly to help me get into my home. Integrity is something rarely seen in business anymore, Mike has true integrity, honesty and professionalism and kindness of spirit. I am so grateful for my Rocket Mortgage and for the hard-working team members who worked so hard on their own personal time to assure I had a safe and healthy home for my family. I will forever be grateful to Mike and the Rocket Team.
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eva luna
3 months ago
Covid relief scam!!!!
We’re a military family and we were affected by Covid-19. In 2022 all of our family unfortunately had covid. I had to reduce my working hours and we filed for the Cares act in which we were allowed to go into forbearance for our mortgage. They said we could do this for 6 months. When we finally got in our feet and able to pay, they want to modify our loan!! They want to increase our interest rate from 2.25% to 6.75%!!! We have to increase our payment every month by almost $400 And increase the months of our contract? How is this Covid relief? How are you helping military families? Rocket mortgage is basically telling us we have NO OTHER OPTIONS BUT PAY THE DEBT FIRST OR YOUR LOAN IS MODIFIED TO TODAYS RATES? SCAM ARTIST!! My husband is on deployment and this is what you do to our family?
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amanda
3 months ago
Does not understand NO!
Does not understand NO! Apparently they are a company that does not understand no. Refusing to stop calling refusing to listen and will completely talk over you and get an attitude when you tell them no and stop calling!
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shera jaegle
3 months ago
Highly Recommend!
From beginning to end, every person that we had contact with was so helpful and amazing! The process was done in a timely manner and we always had quick responses to any questions we had. They were in constant contact with what to expect, and what the next steps were. I definitely will recommend to anyone going through the refinance process!
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elizabeth from california
3 months ago
A dream come true
My personal experience is that Rocket Mortgage loan Representatives and the entire team take the time to listen and understand your needs, also look many ways to help the customer to make the housing dream became a reality. Thank you very much.
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alicia williams
3 months ago
Make sure to check out Rocket Mtg too!
I really liked the ease of use with the app and website, as well as the updates/check-ins with the various people assigned to my husband & I during the mortgage process. This was the 2nd time I bought a home. The 1st time was with a local bank. We tried to go the local route again but Rocket beat the interest rate. Then I truly was amazed and loved the app & website. I highly recommend! Even after closing, I am really excited with the info that I can see at my finger tips. Looking forward to a long continued relationship with Rocket Mtg.
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titanium property solutions
3 months ago
My wife and I were applying for a…
My wife and I were applying for a mortgage. There are multiple things wrong with this company. I got married dec 2021 we both had a house. And we were trying to refinance my house October 2022. Since all payments are online and paperless we did not have paper bills. They would not except the images we were sending of our bills at our house we were trying to refinance. The deed to the house was in both our names also the electric ,propane and a personal loan with my wife’s name since March of last year. None Was enough to prove that we live in my house that I’ve lived in since 2008. Every 2 to 3 days they would ask for some new stupid piece of information. I talk to them on the phone and verify this was the last time they were asking for something and the guy on the phone said yes. Three days later they asked for a different document. This went on for four weeks . We canceled the appraisal because these guys weren’t sure whether or not they had enough information yet. They said we would be closing in 30 days, we hadn’t even gotten through the approval phase yet. Then I get on my credit card statement and they had charged us $350 after they said there was no fees and everything would be collected at closing for roughly $6000. Underwriting needs to get their head out of their butts.
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keith h
3 months ago
Rocket Mortgage should not be servicing…
Rocket Mortgage should not be servicing loans. They are irresponsible and and do not accept responsibility for their own mistakes. You are much better off getting a mortgage loan from your local lenders who you can easily get in contact with and will properly service your loan. I’ve spent 6 months trying to get their mistake resolved and still getting the runaround. This company has been a nightmare to work with. Do yourself a favor and use a reputable local bank
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andy williams
3 months ago
Easy process if you do what is asked
Easy process if you do what is asked
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chantal yera
3 months ago
From beginning to the end of the…
From beginning to the end of the process it was smooth everyone was professional and very helpful in helping with my purchase I highly recommend Rocket Mortgage to others seeking a reputable lender. Thank you
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gary gorski
3 months ago
Incompetent and dishonest company
Incompetent and dishonest company. The initial mortgage banker we were assigned to was lazy, didn't return our phone calls or emails and then completely dropped the ball on our mortgage. Rocket Mortgage then forced us to pay $435 in "expedited appraisal fees" because they dropped the ball! This company is all about greed and doesn't care about the customer. We had to send the same documents over and over and over again to multiple people we worked with. Talked to a senior resolution advocate and it was a total waste of my time. She was in complete denial about how pathetically bad our experience was. She didn't care about the customer. Avoid Rocket at Mortgage at all costs. Go with a local company and run from Rocket Mortgage like the plague.
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nick soccodato
3 months ago
Pleasant experience
Everyone was very professional and responded to me in a timely manner.
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jenn thorn
3 months ago
This is the worst mortgage company that…
This is the worst mortgage company that I have ever worked with. I have good credit and lots of equity in my home. I'm trying to take out a small amount of equity. I was told this would take two weeks. We are now at seven weeks. They said everything was finished two weeks ago. We already paid for the appraisal and now every week they say they need another document and then I provide it and they ask for something else. This has been more difficult than purchasing a home. Avoid this company at all costs.
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daenerys stormborn of house ta
3 months ago
Scheming to make you fail for profit.
Use extreme caution and if possible, just go with someone else. What they don't tell you: THEY WILL SELL YOUR LOAN FOR PROFIT. They will tell you nothing will change but this is NOT TRUE. Here's the story: The process started easy enough, the agent whom I was dealing with made everything sound super easy and I genuinely liked him at first. A big selling point of our home was the monthly payment. We were determined to stay within a certain range. The price we were given was a bit higher than we expected; however, the agent informed us that there was a PMI on the loan. He said that its a bit more now... but being that we got SUCH a good deal on the house, we would only have to wait around a year to get this off. Furthermore, he said that if we wanted to get this off sooner, that all we needed to do was increase the value of our home to meet the criteria. We put at least 20k into the home and then called back. The lady made a list of the improvements and informed us that all we needed was to allow them to come do their own appraisal and we'd be good to go, PMI free. I needed a little time to get the fee together that they asked for and when I called back, I was informed that my loan was suddenly sold to another company... I was assured absolutely nothing would change and that the list we made would be forwarded over to seamlessly complete the process. Upon speaking to the new company, they did receive the list; however, they have different policies and now I would only be able to take off the PMI if I paid over 22k to my principal balance. We would have used the 20k we put into the house IF WE WERE NOT LIED TO. Instead, we are stuck struggling with a payment that is higher than promised until God knows when. It's all a big scheme to have you lose your home and they MAKE MORE MONEY off the poor. Be smarter than me and choose a more trustworthy investor.
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bob scott
3 months ago
Satisfied but irked
I specifically chose Rocket when I bought my house a few months ago and was not disappointed. I am a bit irked that they just transferred my note to another company. Don't expect to have them for long.
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mark pugh
3 months ago
Called twenty times after a commercial…
Called twenty times after a commercial credit report was pulled. Desperate bottom feeders looking for business in a 7% environment. Sad.
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denise st. peter
3 months ago
Major mistake with property tax escrow …
Rocket bought out my existing mortgage from Copper. A few months in , my payment increased a few hundred dollars a month . I paid for the increased amount for 2 months as I was out of town and didn’t have the time to deal with it. On month 3- I called Rocket and they told me that my property taxes went up,so my escrow increased . Taxes had not gone up at all. It was only after I sent a registered letter they finally refunded my money. This is the very condensed version of a monthslong bad experience …
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joseph p
3 months ago
Easy going and helpful people
Easy going and helpful people. Kazem and Scott were more than helpful throughout the process. Thank you! Joseph
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me me
3 months ago
The ease of the whole process
The ease of the whole process. Everyone that was involved with it was very informative and very attentive.
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raymond baker
3 months ago
There have been many issues with this from closing and throughout
There have been many issues with this company since I started with them just over a year ago. If rates didn't increase so much, I would be refinancing right away. Let me break it down. Closing day: Paperwork from them was not ready until 45 mins after the appointment at 1400 Escrow Calculation: Was short by $2100 from their calculation. This included me having a $1000 buffer to what payments should be. Bi-Weekly Payments: Did this to reduce a large payment at once, and was told that each payment I make goes towards principal and interest. That is a lie. They hold onto your first half payment and then once they receive the next bi-weekly payment, then they pay the bill. By doing this they get a 2 week loan on your money every month, and you are not making any advancement on paying your loan off earlier. The only exception is the 2 months a year you make a extra half payment, this does go to principal and does reduce the term of the loan. My biggest issue with them is that they only tell you half truths or tell you what you want to hear to get your money. Once I call them out on what they didn't tell me, they just say that I didn't understand it in the first place. I am going to start recording this conversations myself, so I can call them out. This would be my 5th mortgage I have had, with this being my 3rd mortage company. Will never recommend them again, nor will use them again.
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unsatisfactory
3 months ago
Worst experience of my life
Worst experience of my life. It’s almost as if they don’t even want me to buy a home. They claim to do all the underwriting before you are preapproved. However. They did my underwriting for a loan way over what I was going to purchase for and stated with credit check and everything that I was approved for that amount. The final loan I would need was 200k LESS than preapproved for. They made every step difficult, refusing to use certain income and assets or previous income assets that prove I have the money. Every day was something new. I bent over backwards for everything they asked for and each step of the way a new thing popped up. No transparency. If I could go back in time I would use a different lender.
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bethany armstrong
3 months ago
Excellent and timely responses…
Excellent and timely responses throughout the process. Quick, painless closing. Wonderful to work with!
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randy cheatwood
3 months ago
Outstanding customer service
The loan had some unforeseen issues and everyone working on my loan went the extra mile to make sure that it happened. I was kept updated on every step through out the process and if I had any problems they were resolved quickly. Thanks Rocket Mortgage !!!
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lucretia bolden
4 months ago
Save the dream sent money to Rocket…
Save the dream sent money to Rocket mortgage weeks ago and it’s still not applied to my mortgage. They have the money and not applying it to customers accounts. Which is making payments late.
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alonso mojica
4 months ago
Terrible service to for PMI removal
After charging me over $300 dollars for an appraisal - Rocket mortgage has taken over 4 weeks to schedule and complete my appraisal. Not shocking as they're only interested in taking my money but the I have been disappointed and expected more from RocketMortgage.
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gary gorski
4 months ago
Incompetent and dishonest company
Incompetent and dishonest company. The initial mortgage banker we were assigned to was lazy, didn't return our phone calls or emails and then completely dropped the ball on our mortgage. Rocket Mortgage then forced us to pay $435 in "expedited appraisal fees" because they dropped the ball! This company is all about greed and doesn't care about the customer. We had to send the same documents over and over and over again to multiple people we worked with. Talked to a senior resolution advocate and it was a total waste of my time. She was in complete denial about how pathetically bad our experience was. She didn't care about the customer. Avoid Rocket at Mortgage at all costs. Go with a local company and run from Rocket Mortgage like the plague.
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haneesha k. r
4 months ago
Rocket Mortgage is a nightmare
My wife and I are really concerned about the house getting closed on time. The team painted rainbows and butterflies giving us false hope that everything is done when we reached out and asked if there was anything else to be taken care of. We literally did everything possible with a great turnaround time. Telling us about the HOA reserve fund issue just two days before closing is not professional. To add to this, we were told that we may need to liquidate more funds on Sunday (16th October, 2022) when the following day was closing date. Your team literally put my wife and I through hell. You had more than 3 weeks to get the HOA issue sorted. It wasn't until we introduced the HOA over an email, did your team do anything. You bluntly said noone is responding. We got an immediate response from HOA. How is it that we got a response and you did not? Did you try all forms of communication (email and phone)? I think not. We transferred all the utilities to our name starting 17th of October, 2022 and we gave notice to the owner of the current rental house that we would vacate on the 19th of October, 2022. We just had 2 days to go before my wife and I were on the streets with no roof. I did not expect Rocket Mortgage to be so unprofessional. The entire process was harrowing. Only Camille gave us some solace in this chaotic journey with Rocket Mortgage by helping us with the process initially. The processing agent and the underwriter caused us nothing but troubles. They were not interested in helping their clients and made the process very hard. At times they made our lives so miserable that we were in a state of panick because we did not know what the next steps were and had noone to guide us. The last two days before the closure was a nightmare. We spent sleepless nights. My wife is literally suffering with a major health condition. Imagine the stress you put her in when you broke it to us that you cannot process the loan because your team was incapable of working with HOA ahead of time. Thinking we'll be homeless because we gave notice to our previous owners and frantically calling our friends to take us in for a few days. This is not a situation anyone wants to be in. We even contemplated moving to another bank/lender. In short, the experience with Rocket Mortgage was harrowing and it took a toll on our metal peace. Still waiting. Today (17th of October) is the closing date. Posting the same review from my Wife's login and my login. Hope someone senior from Rocket Mortgage can help sort this for us. Oct 18 update: we got the help needed and closed the house. Thankyou for the note to my comment. Just because we closed (a day later than expected), doesn't mean it wasn't traumatic. Everyone rolled up their sleeves and actually worked because we escalated internally. Our banker Camille helped us a lot.
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andy rauch
3 months ago
Crooked mortgage company dedicated to lying to customers to collect filling fees
Looked at them for a refinance, went through the entire process paid the early on processing fees that were supposedly refundable if the loan didn't go through, they ordered the appraisal stating that the loan was good charged me the expenses, then later declined the loan based a tax extension and refused to refund the money. Better yet, the appraisal that they ordered over measured the property by 400 square feet which skewed the numbers on the appraisal anyway and made it worthless. Update... They were extremely quick to contact me I posted a negative review to let me know that they were "looking into" the matter, and even admitted over the phone that the rep who stated that the fees were non refundable was not entirely accurate, but I haven't heard anything since. It gives the impression that they hope the issue will be forgotten. I can't possibly say enough bad things about the experience... But there are other choices and I'm scheduled to close with another lender this coming Wednesday. Had it not been for my time being wasted by Rocket Mortage; I probably could have closed at least 30 days earlier.
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courtney
4 months ago
DECEPTIVE
I am LIVID. I simply wanted to see how much home I could afford with my personal information I provided and get an in depth look at what I would be dealing with. The rocket mortgage system is completely DECEPTIVE. After I provided my information, a number generated on the price of a home I could afford. Under this number, there was only one button to click which said "check my credit". I clicked that button because 1. it was the only option to chose from and 2. I figured why not, it already did a soft pull and showed me my credit so I will just see my credit again no big deal...but NOPE! As soon as I clicked the button it immediately sent all of my info over to an agent and put in a loan request. What the heck! No where did it ask me if I wanted to start the loan approval process. I am so upset. I am a first time home buyer and I'm sure this messed with my credit and now it will take me even longer to purchase a home. On top of all that, because of the complete disgust, I called and spoke to three different people about deactivating my account because now I am spooked and prefer this company to not have my personal info but guess what, you apparently can't deactivate your account. I just don't understand how a financial company can be ran so deceptively, unprofessionally, and chaotic. This company has no concern for their clients. It is truly upsetting and I hope someone can help me resolve this issue immediately.
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elizabeth narducci
4 months ago
Do not use this company
This company has people working for it that are NOT equipped to work with customers, and are about the bottom line, and closing the deal in an immediate time frame - they are 100% vultures as other reviews state. I worked with a person named Brian Glenn. After I told him explicitly that I wanted to wait to discuss the cash out refinance with my spouse, he still said to sign the documents to "get the ball rolling," and I would get my $500 appraisal fee back if I did not continue. Well, first of all after saying I did not want to continue and wanting a return of the appraisal fee (which they ran my card and changed me immediately), I was also told I would be getting $450 back, as $50 was for a credit check. Brian Glenn did not say that I would be running a credit check that I would pay for at any time in the conversation, and I was told by customer support when I inquired "not to burst your bubble" and I quote, that it was my fault since I signed for it. I am disgusted with this company, and DO NOT RECOMMEND. I also had 2 other quotes run by other companies, and not one of the others made me give $$ or pay for a credit check. Rocket Mortgage is a scam if you don't proceed with them in getting a refi or mortgage and I hope they enjoy the $50 they kept of mine.
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staci labarber
4 months ago
I love using Rocket Mortgage
I love using Rocket Mortgage! Everything is so easy to do and the updates are clear and frequent- you always know what to expect and what's coming next! Can't say enough great things about my experience. This is my 3rd time using Rocket and I will continue to refer friends and family who are in the market for home loan or refinance.
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heather freeman
4 months ago
Rocket Mortgage did a great job once…
Rocket Mortgage did a great job once again! The Customer Service reps and loan officers were timely and responsive! I was able to secure the refinance I needed to alleviate some financial stress. Thank you!
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l. michael vesoulis
4 months ago
I would give 0 stars if possible
I would give 0 stars if possible. Spent a few hours dealing with multiple people at Rocket Mortgage. They are all out to just make a buck. The first person I talked to messed up my application pretty badly, couldn't even get my email right. I complained and a nice gentleman took it over, fixed the errors and gave me additional instructions on how to get it back on track which I spent hours doing that evening. I asked not to deal with the first person anymore which the second gentleman assured me that I would not and that he would be taking it over. But the following day, the first guy's boss reclaimed my application back to her team since they started it. I had her cancel my application right then. I'll never use Quicken Loans/Rocket Mortgage again as they are greedy people who try to do anything to originate a mortgage so they get a commission.
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sharon mccoy
4 months ago
Lying scumbags
Oh, Ann is sorry I didn't have a good experience. Ha. After my first review finally get response. 4 yes 4 people called me to say they were passing the buck to another who will help. The 4th guy says, you have no money, we are not giving you a loan. Only people with money get loans. Worst Worst place ever. I guess when you start there, they teach you how to lie and sound positive. Bunch of Epsteins. Yep you're all despicable sick
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orion
4 months ago
Fast, efficient and pleasant. 11/10
My team was incredibly patient and helpful throughout the entire process. I truly felt heard and understood as well as taken care of throughout the entire process. 11/10. I will definitely be working with you all in the future!
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danielle floyd
4 months ago
The refinance was fairly easy
The refinance was fairly easy .. I did reach out after things were rolling to get my rate reduced because my insurance went up and I never heard back from anyone about that. That was disappointing that since things were in the works .. I was ignored
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rhonda l. kinney
4 months ago
Rocket mortgage is the only lender I would consider using to purchase a home. …
Rocket mortgage is the only lender I would buy a house with. They make it very convenient and do all the leg work to help you close on a very big decision. They keep you up to date on the whole process. Very pleased with them and would recommend them to anyone ready to purchase a home.
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dikla violet raguan
4 months ago
Rocket Mortgage Rock!!!
Rocket Mortgage delivers an excellent commitment to customer service; each one of the team members I worked with showed me a great professionalism and exceeded my expectations.
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john snyder
4 months ago
Rocket Mortgage was the perfect choice
Rocket Mortgage was a truly simple and extremely quick process. They made themselves available whenever we needed them. I highly recommend using Rocket Mortgage over any competitor.