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Rocket Mortgage Review

Find a customized quote easily

Reviews 3,507

This site is a free online resource that strives to offer helpful content and comparison features to our visitors. We accept advertising compensation from companies that appear on the site, which impacts the location and order in which brands (and/or their products) are presented, and also impacts the score that is assigned to it. Company listings on this page DO NOT imply endorsement. We do not feature all providers on the market. Except as expressly set forth in our Terms of Use, all representations and warranties regarding the information presented on this page are disclaimed. The information, including pricing, which appears on this site is subject to change at any time.

Sarah Pritzker
Sarah Pritzker
May. 03, 20214 min read

Rocket Mortgage summary

Rocket Mortgage is an online lender with a user experience designed to save time and make mortgages easy, with many options.

Pros

  • Plenty of loan options available
  • Fast advanced platform
  • Real time rate updates

Cons

  • The many options can be overwhelming
  • Rates and terms information only available once you register
  • Extensive financial information needs to be imported
Rocket Mortgageat a glance
4.4

Editorial score

Customer Service and Support

Award winning customer service

5.0

Variety of Loan Types

Refinance, Home Equity

4.0

Variety of Products

10, 15, 20, or 30 years

4.0

Online Experience

Useful tools, access to rates

4.0

Geographical Availability

Available in all 50 states

5.0

Rocket Mortgage Rocket Mortgage Visit Rocket Mortgage

Overview

Rocket Mortgage is fully designed for digital natives with an advanced and smooth loan platform that keeps the entire process online and on smartphones. There are plenty of mortgage options and rates are constantly updated to keep borrowers on top of the details. The site design and apps are sleek and easy to use with excellent customer service and automation to speed up the loan process.

  • Detailed and personalized loan rates information

  • Fast platform constantly updated in real time

  • Government-backed loans for veterans, first-time buyers, and borrowers with small down payments

  • 5- or 7-year ARM and 15- or 30-year fixed-rate mortgages

Rocket Mortgage Review

Who Is Rocket Mortgage Suitable For?

Rocket Mortgage is run entirely online with all of the information provided on the website or mobile apps, making it suited to digital natives who are used to running all aspects of their lives from their mobile phones. The many mortgage options make it suitable for borrowers with small down payments and lower credit scores. Users who prefer flexibility will prefer the variable ARM mortgage while the traditional fixed-rate mortgages provide reliability and certainty for anyone who likes to plan their budget in advance.

Loan Features

Rocket Mortgage has a variety of loan features.

  • VA loans: Veterans are served with government-backed VA loans which aren’t always available from online lenders

  • FHA loans: First-time buyers with a low credit score or less cash for a down payment can get financing to purchase a home or refinance for any purpose. Rocket Mortgage’s FHA loans require a down payment as low as 3%

  • Easy online format: Rocket Mortgage’s straightforward layout helps borrowers to easily compare down payments, APR rates, and total monthly payments on different financing options. You can also adjust your down payment online to see what impact it will have on your final monthly payments

  • Simple comparison: Easily compare the mortgage loan options

The Application Process

When applying for a loan via Rocket Mortgage:

  • Create an account which takes about 5 seconds.

  • Complete the guided online questionnaire. It’s very simple and straightforward with support along the way, and will include your financial and personal information

  • Get your quotes. You can customize them by adjusting your down payment, monthly payments, or loan term until you’re happy with the funding option before you.

  • Click the button to request approval online.

  • Come back and log in again the next day or every day for as long as you’d like to check on the changing rates, then only click the button to lock in rates once you’re happy.

  • E-sign all of the relevant paperwork online and closing can happen where and when you want it.

Rocket Mortgage Review

Deep Dive into Pros and Cons

The platform for Rocket Mortgage is advanced. Both the apps and the website are easy to use and smooth to navigate from every device. It’s possible though that anyone who isn’t fully comfortable making major financial decisions online will feel nervous about this entirely digital platform. Rocket Mortgage offers a full range of mortgage, refinancing, and home equity loan options that include government-backed loans, rivaling that of a traditional bank. Thanks to real-time rate updates, new borrowers can stay in control of their financing options by logging on as often as they want to check for the newest rates before locking in the right deal.

That said, the number of loan options can be overwhelming. It’s not really possible to browse loan terms and rates without creating an account and inputting your full financial information, making it difficult for the casual browser to compare loan options. If you’re serious about taking out a mortgage, it’s worth it to go to this trouble. However, anyone who just wants more information about their options is likely to shrink away from having to share details just to get better loan rate information.

Loan Terms – The Bare Basics 

It’s difficult to share exact terms of Rocket Mortgage loans and mortgages because APR rate information can only be accessed by sharing all of your financial details and getting a personalized quote. You also can’t find out how much of a down payment you need to make without going through the entire application process, although Rocket Mortgage does offer FHA loans which require a down payment of as low as 3%.

Rocket Mortgage does reveal that terms range from 8 to 30 with the YOURgage loan and that variable rate mortgages have terms of 5 or 7 years. Rocket Mortgage only gives loans for owner-occupied homes, not for investment properties. Fortunately, Rocket Mortgage uses advanced automated tools to make it faster and easier to import your full financial information.

Repayment Terms

Rocket Mortgage offers traditional fixed-rate mortgages of 15- or 30- year terms. The variable ARM loans have terms of either 5 or 7 years. Somewhere in between, in terms of both repayment period and the level of flexibility, are the unique YOURgage mortgage loans, which allow the borrower to choose any term between 8 and 30 years and lock in to a fixed-rate mortgage.

APR rates aren’t available until you complete a full application.

Help & Support

Rocket Mortgage gives support, particularly through the live chat, which is accessible at the touch of a button from the mobile apps and the website.

Live chat isn’t quite round-the-clock but it is open from 7am to midnight ET on weekdays and 9am to midnight on weekends. There’s also telephone support for more traditional borrowers from 9am to midnight on weekdays, 9am to 8pm on Saturdays, and 9am to 7pm on Sundays. 

Summary

Rocket Mortgage is a fast and digitally advanced mortgage loan provider that offers a range of refinancing and mortgage options including VA and FHA loans which can be hard to find online. The application process is entirely online and speeded up thanks to advanced automated tools. Between a functional website and effective mobile apps, Rocket Mortgage makes it easy to keep coming back and checking up on real time APR rates until you find the exact deal you want. Fast application times and responsive customer service add to the attraction of this loan provider.

Physical Address

Quicken Loans 

1050 Woodward Avenue

Detroit, MI 48226-1906

USA

Rocket Mortgage Rocket Mortgage Visit Rocket Mortgage

Sarah Pritzker
Written bySarah Pritzker

Sarah Pritzker is a content writer with years of experience and a keen interest in the vast world of online consumer products. She writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

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  • author
    David Herndon
    2 days ago
    Every question that I asked was…

    Every question that I asked was answered quickly, accurately and honestly. Much different than my previous mortgage company. They wanted to match Rockets great deal after they heard that I was offered a much better rate and at no points! I though, why would I, considering my previous mortgage holder was willing to “ stick it to me” hoping I wouldn’t notice!! Will recommend Rocket Mortgage to anyone!

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  • author
    Bray James
    a day ago
    Started the loan process

    Started the loan process, talked to company 1 Day, sent all papers in that was asked of me and have been ignored since. They don't respond back to emails they don't call to get rest of information from people on my loan. Have had a bad experience with them. Looking for. New loan company now. Got me credit checked with a hard inquiry for no reason.

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  • author
    Keith Nagata
    2 days ago
    Kind of a bait and switch!

    Wa told we had a locked in rate of 2.638 but the lock wasn’t so secure. Ended up with a 2.75. We were originally supposed to get about 8000.00 but ended up with 800.00. We were told we would be skipping our October payment, but we weren’t given any payments to skip. October was already previously withdrawn out of our checking and the November payments started being drafted in October, so no help there. The original contact, Matt, was great, he really worked his butt off to help us. However, when it went to the underwriter, they took away all the big benefits we were supposed to get. They said we were getting a huge discount on the points, but if you calculate the loss of the 8000.00 and the increase in the interest rate, it wasn’t as good a deal as originally presented. I probably would look elsewhere next time to Refi or purchase.

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  • author
    Elliot k
    3 days ago
    the mortgage process was as expected…

    the mortgage process was as expected however they sold off the mortgage to a company named Shellpoint who then sold it off to another called Cenlar.com very inconvenient and i would never have used Rocket if knew they would sell of my loan and end up playing ping pong stick with the big banks

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  • author
    Zerita Gough
    3 days ago
    Do not work with Rocket Mortgage!!!!!

    Worked on Vet loan with Bryan at Rocket Mortg, everything went well. Bryan quit. Started working with Andrew Bow and Patrick Cowell at Rocket Mortg, was approved went through home inspection. We were supposed to close Oct. 8th, got a call on the 8th day of the 10 day Due Diligence....It's not going to happen. Lost home inspection money and lost the house. Was told so far into process that they didn't know how much our VA entitlement was. Started working with Rocket Mortg. in September 2021. It was a bust two weeks before closing date. Vets and all others do not deal with these people. It feels like a scam and it was. We had so many detailed problems with them. We should have run when Bryan left.

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  • author
    Lisa LeRette
    3 days ago
    I started working with Rocket the…

    I started working with Rocket the beginning of September. I received a verified approval. I was relocating from Iowa to Florida. I'm writing this on Thursday, October 14th at 1808. I was to close on 10/22, although we were pushing for a close date of 10/18. I was informed approximately one hour ago that we would not close until I provided a pay stub from my job. I start my job October 25th. Rocket was fully aware of this. They had requested a detailed offer letter from my employer. They received the first letter but it wasn't detailed enough. My employer sent a second letter with meticulous detail. Rocket wanted more detail from my employer but they refused, stating what they sent should suffice. On October 12th I had a screening appointment with my new employer. Rocket wanted me to get a note stating contingencies were met. My employer denied this request. The decision made by Rocket is now going to cost me thousands of dollars in air bnb fees and I'm going to have to pay for storage of my furniture as well as having to pay for it to be moved, again. All total..another $7500. This whole process could have been smoother. Start with the requirement of having to provide a pay stub and not just an offer letter. Rocket..you owe me $7500.

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  • author
    Erik Harris
    3 days ago
    Here’s how this scam works

    Here’s how this scam works: fill out an online inquiry and u get a call back immediately from a “banker” (re: a guy who was flipping burgers a week ago). He assures you that a refi loan is a slam dunk and all he needs is a $500 deposit. You give the deposit, upload all the documents, they keep asking for more docs but assure you you’ll get the loan. A week before closing you get conditional approval and your banker calls to congratulate you. Two days before closing you get a call from a “loan facilitator” who tells you due to some technicality you won’t get the loan. And by the way, sorry you lost your $500 deposit. In short this is the scam this company makes millions of dollars on. Save yourself the trouble, go with a local lender who is invested in your community.

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  • author
    Brenda F Kahn
    3 days ago
    Refinance

    I did a refinance. The whole procedure was flawless. I was very pleasantly surprised.

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  • author
    LM
    3 days ago
    My refi with them went really well

    My refi with them went really well. There were a few little hiccups here or there, but nothing outside the realm of what can be expected in a relatively compex transaction with a lot of moving parts. Overall, my point of contact was super responsive, they worked hard to bring my refi across the line within the timeline I specified I needed to meet and it ultimately happened. Having been with a nightmare servicer before, getting on board with a larger servicer who has their business well put together is reassuring. The best part is high quality customer service. Some of the other servicers have completely ineffective 'token gesture' customer service where someone overseas takes a call in broken English and whatever you talked about immediately vaporizes the minute you hang up the phone, with nothing actually being done (go read the horror stories- people getting actual evictions because the mortgage servicer CS was so incompetent) I don't get that feeling with Rocket, so that's good news.

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  • author
    Anna Poling
    3 days ago
    From the time I went on line to Rocket…

    From the time I went on line to Rocket Morgage. Everything went like clock work. I couldn't believe how friendly everyone was and how fast they worked. They asked what I needed and made sure it all came together. Thank you so much

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  • author
    Monica
    3 days ago
    Rocket Mortgage helped us...

    Rocket Mortgage helped us through the process of becoming a first time home buyer. Our loan officer was always available to answer any questions or doubts we may have had. We almost gave up after months of not being able to secure a mortgage anywhere else however Rocket Mortgage didn't give up on us. If you are a first time home buyer and don't know where to start or are afraid to move forward towards you're dream of owning a home, I would give Rocket Mortgage a try because they work hard at doing their job and are very good at it! Thank you Rocket Mortgage for making our dream come true!

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  • author
    Maguire Harry
    4 days ago
    Rocket Mortgage and Polo

    Rocket Mortgage and Polo - 10/10... AMAZING. I am impressed with the customer service they solved my query within 1 working day.

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  • author
    Enoch Yang Yanges
    4 days ago
    Honestly they kind of sucker you into…

    Honestly they kind of sucker you into using them. I should have went with Better Mortgage. Initially the process went "rocket" fast which is how they sucker you in. I did my part of sending documents they requested immediately and they did the same. They corresponded either through text or email immediately. We were done exchanging documents and forms within I believe around 5 days. But as soon as they had all my documents, they started to drag their feet. Days went by with ZERO communication. Even when I reached out it took days for them to respond. After a couple of weeks I started to get pissed. They finally get back to me and says "oh, this process takes anywhere from 30-45 days". Would have been nice to know that UP FRONT. I would have went with Better Mortgage where at least up front they guarantee 4 weeks closing if you do your part. Oh, and then after weeks of hearing NOTHING, I finally get word from them that they want a SECOND employment verification. Right, like my first one wasn't good enough for them. And then, another week and a half goes by with ZERO communication from them. They FINALLY get back to me and says they tried to reach the point of contact I sent them but they didn't get a response so I guess they just said screw it? Turns out, they had the WRONG email address. Took them 4 days to tell me that. Had they been COMMUNICATING with me, I would have given them the correct email immediately. Just sounds like pure laziness or incompetence. Or maybe both. Again, go with Better Mortgage. They're at least up front and honest, unlike Rocket Mortgage. Just another business that lies to get you to use their services.

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  • author
    Carlene Uhler from Rexburg Idaho
    Oct 13, 2021
    It was really easy to work with…

    It was really easy to work with everyone and I really appreciated that my questions were answered and everyone I talked to were so kind and helpfull.

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  • author
    Butch Thurston
    Oct 13, 2021
    Just closed on a refi with Rocket about…

    Just closed on a refi with Rocket about 2 weeks ago. I spoke with someone the first day to apply who was very helpful. My own bank said 60 days to close. I gave rocket what they asked for the next day. I closed on the loan online and only 8 days after applying. Best loan experience I ever had. All rates and closing costs were competitive. It could not have gone smoother from start to close.

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  • author
    Ronald Kelley
    Oct 13, 2021
    From start to finish everyone at rocket…

    From start to finish everyone at rocket was professional and courteous. I highly recommend them for your next home purchase.

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  • author
    MICHELLE JAMISON
    Oct 13, 2021
    I worked with Loan Officer Izak Yaldo as my loan…

    I worked with Izak Yaldo as my loan officer…he was excellent. Izak was honest in explaining what I needed to correct on my credit report before I could get a guaranteed approval. I made the correction and within 10 days, my credit report was updated with the change and I got the pre-approval. I literally closed on my house in less than 30 days. I realize that this may not be the case for everyone, but my loan officer was very transparent in what I needed to do and they followed up on their promise. I hope this review helps someone.

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  • author
    Mallory Thornton Reedy
    Oct 12, 2021
    Zero communication

    Zero communication. We are selling our home. The buyer made the mistake of using Rocket Mortgage. We were told we would “absolutely” close four days ago. The morning of closing, Rocket Mortgage informs our title agent that one of the buyers documents is insufficient. The correct document was promptly sent in that day. Since then, there has been no communication, no updates, nothing. They are refusing to give our title agent any information. This is the third time our closing has been put off with no resolution in sight. I’m totally disappointed that this company does not keep their word.

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  • author
    Michael Jenkins
    Oct 12, 2021
    Extremely easy experience.

    Extremely easy experience. Can not recommend enough.

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  • author
    virginia johnson
    Oct 12, 2021
    They made my refinance quick and easy

    They made my refinance quick and easy

    ...

  • author
    William Colbeck
    Oct 12, 2021
    I was working with another lender for…

    I was working with another lender for over 6 weeks and they kept on changing the terms. I was able to talk to Rocket and had a new re-fi within weeks.

    ...

  • author
    lee
    Oct 12, 2021
    quick response

    quick response, great communication

    ...

  • author
    Robert Black
    Oct 12, 2021
    quick easy and mettb required time;ine

    quick easy and mettb required time;ine

    ...

  • author
    Tom Provost
    Oct 12, 2021
    Rocket Mortgage is awesome

    Rocket Mortgage is awesome. They are honest, hardworking, client forward (they really strive to put the homeowner first) and fast. I have no desire to have a home loan with anyone else.

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  • author
    Tyler
    Oct 12, 2021
    Working with Rocket Mortgage was easy

    Working with Rocket Mortgage was easy. My husband & I each had a ‘task to do’ list. It kept us on track so our refinance went through smoothly. Someone actually came to our home for the paperwork to be signed. She was prompt, pleasant & professional. Thank you for an easy refinance experience!

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  • author
    Jen
    Oct 11, 2021
    Overall I had a great experience

    Overall I had a great experience. I did have one question about something that came up on my credit report that my mortgage associate was unable to answer, but all things considered the process was quick & smooth.

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  • author
    Tate Wasson
    Oct 11, 2021
    It was almost to easy

    It was almost to easy

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  • author
    Dominic
    Oct 11, 2021
    Not Happy at all with Rocket Mortgage

    Not Happy at all with Rocket Mortgage! Was told I would be spending 8k in closing fees at first by broker Ray Young. He seemed professional at first and I was more then satisfied. Two weeks from closing it went up to 21K with a bunch of hidden fees. I was paying just over $7000 in bank fees… $1,250 Processing Fee and $5,888 in discount points= $7,138 in total bank origination costs. That is an outrageous number! I'm not sure if it was my broker or Rocket Mortgage. Either way I am not happy at all. Plus they purposely took a deposit before giving me the final numbers just to lock me in. Luckily I found a local broker that took care of me. Do not go with this company even if you get a decent broker you still have to buy your points for your rate that you earned with your credit score. This is how Rocket Mortgage treats a client that makes 20/hr.

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  • author
    darlene polson
    Oct 11, 2021
    Our refinance

    The whole process of refinancing our home was made so easy by all your staff members. We couldn’t be happier they went above and beyond helping to get us the best possible rate. Thank you.

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  • author
    Len
    Oct 11, 2021
    Go with the best

    I have had many mortgages over the years, and most of them have been positive experiences. But none match what Rocket Mortgage can do for you. Rates go up/rates go down. But Rocket, through its technology and staff, provides an extremely higher level of performance that will make you forget the other mortgage companies. With everything occurring online, in a safe and speedy way, the process is like a, well, Rocket. Mortgage details research, initial contact, application, “Good Faith Estimate”, document upload, any tweaking, the approval, and finally closing are all accomplished seamlessly through the online dashboard. Rocket has spent the money to develop and provide this slick IT experience; use it to your advantage. Standing behind the technology are the people of Rocket. My application presented several unique aspects which required contact with various offices at Rocket. Uniformly, my interactions with the staff were highly positive. They know the products and requirements, they work quickly, and they were always professional. Rocket provides the whole spectrum of mortgage products at competitive rates. I found that they provided the best mortgage I have ever experienced.

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  • author
    Gail Hes
    Oct 10, 2021
    Great service

    Great service, efficient, good communications - we knew exactly where we stood every step of the way!

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  • author
    Lisa Hunt
    Oct 09, 2021
    Great responses to phone calls

    Great responses to phone calls, excellent rate, easy, and quick. This closing went went smoothly!

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  • author
    Robert McCullah
    Oct 09, 2021
    Mortgage process

    My experience with Rocket Mortgage was positive, from first contact through closing. I was kept informed throughout the entire process, which moved very efficiently.

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  • author
    Customer
    Oct 09, 2021
    I am currently in the process of buying…

    I am currently in the process of buying a second home and jennifer Garza is my banker. She is fantastic! If anyone is hesitate about the process and working w a patient banker- call and request her! She helped my 75 year old dad (who is a veteran) and computer not so savvy upload all his docs and even taught him how to use docusign! She handled his refi and now our second home purchase. I can’t say enough great things about her and this process. What a pleasure and unbelievable level of professionalism & genuine care for us. Bravo rocket mortgage!!!

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  • author
    Mark Heuser
    Oct 08, 2021
    A lot slower than expected

    A lot slower than expected. No contact unless initiated by me, until closing.

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  • author
    Susan P
    Oct 08, 2021
    This was by far the easiest financing I…

    This was by far the easiest financing I have ever been through. Rocket Mortgage was well organized, gave clear instructions, and everything was done on line. I got a fantastic rate, which lowered my payment significantly. Thank you so much for everything!

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  • author
    Wesley Holmes
    Oct 08, 2021
    Rocket does not have my best interest.

    My initial experiences with Rocket Mortgage were more on the 4star side. The speediness/convenience of the transactions made up for some of the points on the negative side. This all changed when Robert tried to solicit a refi that was so insulting, it left me with the notion that Rocket's methods did not have my best interests in mind. A refi that came with closing costs of $6200, would increase my monthly payment by $85 over 30 years ($30,600), raise my rate by .8%.. and all for a $12,000 immediate dollars in my pocket. Unbelievable. Very insulted and i'm doing my part to share this review across multiple platforms.

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  • author
    Rebecca
    Oct 07, 2021
    I have used rocket mortgage/quicken…

    I have used rocket mortgage/quicken loans in the past and have been very pleased with their customer service. Chris Bedwell was my contact and he always went above and beyond to help me through the process, encouraged me through the realization of my past debt and how these could be resolved and a very pleasant individual to work with.

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  • author
    Earnestine Willis Kennedy
    Oct 07, 2021
    Very good communications with me to…

    Very good communications with me to keep me updated on status of application and promptly coordinated the refinancing for me. Great Consumer Satisfaction!

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  • author
    Tim Kolodziejczak
    Oct 07, 2021
    Thank you.

    From the beginning of my request for a pre-approval through closing of my loan, the Rocket team efficiently and effectively worked with me, worked for me, and communicated with professionalism leading to our success. Their efforts allowed me to provide for my family in an amount of time other lenders strictly stated as, "impossible."

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  • author
    John Salameh
    Oct 07, 2021
    it was easy to apply and get everything…

    it was easy to apply and get everything done in a short time , the best i ever had in refinancing .

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  • author
    Lisa Stewart
    Oct 07, 2021
    Most dishonest company I have ever dealt with in my 58 years y

    Wow where do I start with this company. My loan was sold to them, so I call to confirm the address for my new payments, but before they can confirm their address for payments they want to see if they can save me money. Me I was very hesitant because I just completed grad school and lots of school loans. I started the process July 21st did not closed until Sept 28th. It was nothing but a nightmare from day one. I jumped through multiple hoops to get their documentation needed while their teams dropped the ball and kept verifying insurances that were already verified three different times. Finally when I showed that to the lender all of a sudden everything moved and was signed and closed with in 3 days. Now for the cash out they sent it to the incorrect account number , but according to my bank nothing shows that a payment for closing funds was ever issued under their names for title company or under my own name. Once again my bank stated no nothing has been received from that company at all week of October 4th. So now funds needed for paying debt off are delayed until someone can figure out if the money was sent, to where and recall and have to resend. Warning do not do business with rocket mortgage. go elsewhere!!! consumer beware. Update 10/7/2021. The closing title for Rocket mortgage Amrock sent my cash out for my refi to the wrong yes people I said wrong institution. Who does that? Now I cant get my funds until my bank returns funds that were never sent to my bank. Now I have a new mortgage and no cash out. Every verification they gave of payment sent yielded no results, not even the email that is generated when a deposit is reconciled came to my financial institution, what institution got it, I dont know. I have been passed around because no one wants to admit they messed up at rocket mortgage. Buyer please beware go to your local lender, bank what ever but do not do business with rocket mortgage or any of their sister companies.thoer representative Lakisha Forsey pawned me off to another person when all of her excuses were undermined by lack of evidience to co-oberate her statements. Now I am with Lauren who called to hear my side but cut me off in mid sentence and stated you deal with me now and we need your bank to send to funds back.!!!!

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  • author
    Yvonne Lewis
    Oct 06, 2021
    Relief from high interest rate!

    The process was relatively easy. With no contact was good but alot of money faxing forms and printing out needed papers. Had to drive to the Ups store often. We were using our Android phones for the most part and had no printer access. So happy we are on a fixed rate now and a lower interest rate.

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  • author
    David Chung
    Oct 05, 2021
    Ran a Hard Credit Check and Ghosted Me

    Ran a hard credit check and ghosted me. I was in the market for refinancing my home mortgage on my primary residence and was already knee deep in the process with two other lenders. I reached out to Rocket Mortgage as an option because of all the advertising and what I thought was a reputable business. The first person I got was upfront and said they could not beat the pricing that I received and so respectfully decided against any further. However, I started getting calls from a second Rocket Mortgage representative (Eric from Navarre, Florida), who started calling me on a regular basis to ask me to let him pull a hard credit check to see if he could beat the quote I had received from the two other mortgage lenders. I told him already that the first Rocket Mortgage representative was honest and told me he could not match the pricing I had in hand, but he would not relent and kept calling saying he wanted to pull my credit so he could check. The last time I spoke with him, I finally relented and gave my SSN because I thought maybe things had changed and Rocket could give me a better rate, but that's where there was radio silence. Sure enough, I saw the hard credit pull but never a word back from Rocket. I even tried calling and leaving a voicemail but never got a courtesy call or even information on any rates. It makes me think that maybe the broker was in it to just check a box for leads. I was pretty pissed off because I'm pretty sure it dinged my credit a bit and with nothing to show for it. I obviously ended up using another mortgage lender to close my refinance which just cleared, but my experience with Rocket left a very bad taste in my mouth and would not recommend them based on it. I felt disregarded and that basic business courtesy was not important. Funnily enough, they sent me customer review e-mail, which I also gave one star, but no follow-ups as to why I gave them that rating. Very poor customer service and regard for customers from my experience.

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  • author
    Sharon Beamer
    Oct 05, 2021
    This has been a disaster

    This has been a disaster. I am paying interest with no funds received. I kept telling Mr Ruiz I didn’t have a mortgage and had no escrow….at least 5-6 tines. Told him I didn’t want to borrow $120,000.00. That took forever for understanding. Started 8/17/2021. Today is 10/4/2021 and still no funds. Told Max Rosenberg it was a trust deed. Signed 9/17 and again on 10/1/2021 this time my grown kids needed to sign. Told this by notary an hour before closing. Max said since I had signed before didn’t need 3 day right of rescission since it passed. Then received a snippy email from Thomas Connors filling in for Max. Max kept telling me I hope to disburse today. Never told me I need 2 kids there. My son lives an hour away and he made it as did my daughter. Despite being told it was a priority, it was not. Just amazing lack of communication and listening skills. Sharon Beamer

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  • author
    BpRaider Gaming
    Oct 05, 2021
    Great overall experience

    Great overall experience. Rocket Mortgage makes the whole process so easy!

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  • author
    Angela Smith
    Oct 04, 2021
    Hands Down, the BEST!

    Rocket made this the easiest, efficient and best mortgage experience ever! From the initial application, we were kept abreast every step of the process. Having a hybrid closing (electronic/in person) was very fast and efficient as well. Would DEFINITELY recommend and use Rocket again in the future!

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  • author
    Deleah
    Oct 04, 2021
    We could not have asked for a more…

    We could not have asked for a more streamline process. Everyone was extremely helpful and the support has been exceptional. Thank you Rocket for making something in our lives EASY for once!!!

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  • author
    Carol Rhoads
    Oct 02, 2021
    Good experience

    Always kept me in the loop.

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  • author
    Sandra Dwyer
    Oct 01, 2021
    Couldn't have been easier every step of…

    Couldn't have been easier every step of the way! This after bad experience trying to refinance with our previous mortgage holder. Highly recommend Rocket!!

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  • author
    John DiBattista
    Oct 01, 2021
    Worked with Tara Wade and Megan Glowe

    We worked with Tara Wade and Megan Glowe. They are simply Outstanding. Efficient, knowledgeable, expedient, friendly, caring, I could go on and on. Hang on to them Rocket Mortgage. That would be my advice. Best, John

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  • author
    Stephen S
    Oct 01, 2021
    The Ability of Rock

    The ability of Rocket Mortgage to work with us was phenomenal. They worked towards getting the best possible interest rate at a lock-in and it is very low too. They were able to determine what amount would be best as the loan was cash-out finance of the home which we are renovating in segments. Very good to work with.

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  • author
    Rob Thomasian
    Oct 01, 2021
    I have to say Rocket did me solid

    I have to say Rocket did me solid! From the beginning, Joe was on his game and was available to me during this first time process! He worked hard to get me the best deal while I was also considering two others. He was pleasant to work with really had my best interest in mind. I would work with him and his team again and would recommend Rocket anytime!

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  • author
    Bill Donohue
    Oct 01, 2021
    The customer service college grads are…

    The customer service college grads are very friendly and nice however they can't deliver. For existing customers the online portal is a disaster. The payment amount are incorrect. They show minimum payment figures which are interest only but purposely neglect to tell you that if you make the minimum only it will negatively affect your credit. They never fix the web problems. We've been with them for 4 years and not once have they fixed the online portal problems. They always promise, we'll take care to it...manager calls, we'll get it fixed...on and on, but never ever deliver. Stay away from this company at all costs and don't buy into their rhetoric.

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  • author
    Robyn Farwell
    Oct 01, 2021
    9/30/2021 9:58pm

    Mahamad was great to deal with. He always kept us updated and when we called him he always answer their questions and was very honest as to what the delay was but we got our money just in time

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  • author
    Dennis Perkins
    Sep 30, 2021
    Fast & simple re-fi with Rocket

    Associates were prompt, knowledgeable & friendly. Paperwork was easy to read & complete. Would recommend Rocket to friends.

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  • author
    Customer
    Sep 30, 2021
    The whole Refi process was so easy…

    The whole Refi process was so easy compared to my first Refi with another company. Great customer service support.

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  • author
    Kristina Hansen
    Sep 30, 2021
    Super easy

    Super easy, super fast, and I would highly recommend to family & friends!

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  • author
    Tina
    Sep 30, 2021
    Safe, Easy.

    Safe, easy, quick. Simple to use, convenient, and comfort of home.

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  • author
    Steve Ross
    Sep 30, 2021
    Had nothing but a Great Experience…

    Had nothing but a Great Experience doing my re-finance, when the loan took some extra working completing it was done in a experienced professional manner. Any recommendation from myself is nothing but 5 Stars PLUS! Stephen Ross

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  • author
    George Kelly
    Sep 29, 2021
    UN LIKE before not as friendly

    UN LIKE before not as friendly and had too deal with too many people who didn't talk to each other i think you have got so BIG and lost your way your not the same and that s too bad you have gone from 5STAR too a two

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  • author
    Shaun Etherington
    Sep 29, 2021
    Refinanced with Rocket Mortgage to use some cash for our RV

    Refinanced with Rocket Mortgage to use some equity and reduce our current interest rate. We received great customer service, they explained all costs and process clearly. They helped us through all the steps and we achieved the refinance and cash-out in just a couple of weeks from when we decided to do it.

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  • author
    AM JohnsonJohnson
    Sep 29, 2021
    It was a wonderful experience!

    It was a wonderful experience. Incredibly organized, proactive staff, and professional. Love the dashboard and the specialized staff at each level of the process!

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  • author
    Chyla Derringer
    Sep 29, 2021
    I had been told by so many other…

    I had been told by so many other lenders then rocket had finally been the one to tell me yes and I finally got my dream house. Everyone was so nice and constantly keeping me in the loop when need be. Was a little hectic for awhile getting the credit score up then being told I was good to go when I wasn’t but at the end we worked it all out and I got the house!! If you are having a hard time getting approved (I had a previous foreclosure) this is the lender for you!!

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  • author
    denise potter
    Sep 29, 2021
    The first month of going through the…

    The first month of going through the process of refinancing I was getting nonstop requests and phone calls as if they were in a hurry. The second month I wasn’t getting any feed back. It took so long I was ready to refinance with someone else. In the end they started all over again with redundant requests they had already covered. The rate and terms were good but the nonsense was a bit much.

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  • author
    Jean
    Sep 29, 2021
    NEVER use ROCKET MORTGAGE!

    I'm a Realtor. Buyer chose Rocket Mortgage. Property needed new septic. Seller agreed to escrow 1.5x the bid. Rocket Mortgage needed done BEFORE closing. That wasn't possible for any septic installer to do. Thus the buyer had to go elsewhere for mortgage. This was a terrible situation. Never had a lender require that before. Would not suggest this lender EVER! Go local or with someone you know or trust.

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  • author
    Shea Bird
    Sep 29, 2021
    Awesome

    Great service!

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  • author
    James Bell III
    Sep 29, 2021
    The experience working with rocket 🚀…

    The experience working with rocket 🚀 mortgage was so simple and easy going. From day one they were so helpful and things that I didn't understand they broke it down so that I would. Paperwork wise, we moved so swift and moved to closing date up 13 days on the house that the sellers had to put a rush on things. Overall the process was quick and smooth and I'd highly recommend to anyone.

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  • author
    Elizabeth Newman
    Sep 28, 2021
    They made the process easy

    They made the process easy, understandable, and fast. Everyone I worked with was kind, knowledgeable, and courteous.

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  • author
    Joanna
    Sep 28, 2021
    The people from start to finish were…

    The people from start to finish were very professional and helpful.

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  • author
    Chuck
    Sep 28, 2021
    Excellent Experience with our Loan.

    Our experience with Rocket Mortgage was wonderful. Our loan officer was great! Chris made the process easy and with the online notifications we were able to close our loan quickly. We would highly recommend Rocket to all our friends and family.

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  • author
    Kelly Jones Becker
    Sep 27, 2021
    Harrassment

    I WAS satisfied with my mortgage loan refi experience in June 2021, but no longer. Three months later, now, in September 2021, Rocket Mortgage is calling me at work on a daily basis (I’m an elementary classroom teacher) and leaving messages for me to call. It turns out they want me to refinance. A boy tried to argue with me that this was a good idea… after three months. He didn’t sound like he knew what he was talking about or who he was calling. I told him to leave me alone. An hour later, another rocket mortgage person called me at 9am in my classroom of children, wanting me to refinance. She also tried to keep me on the phone and argue that this was a smart move. I told them if they didn’t stop harassing me at work I would find another lender and report them. So now they are text harassing me. Unbelievable.

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  • author
    Nancy Fernandez
    Sep 27, 2021
    Always easy to work with walk you…

    Always easy to work with walk you through step by step.they put up and help us who are not that good with computers.thank you so much

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  • author
    Stacey M
    Sep 27, 2021
    Quick and easy

    Quick and easy. Helped me with the whole process and explained things as needed.

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  • author
    Claudia Zucker
    Oct 10, 2021
    Rocket Mortgage make FRAUDULENT…

    Rocket Mortgage make FRAUDULENT PROMISES!!! They ADMITT FRAUD and all they were willing to do to fix THEIR FRAUD WAS PROMISE NOT TO DO IT AGAIN! STAY AWAY! I attempted to help my mother refinance her condo in Highland Beach, fl. We spoke to representative of Rocket Mortgage who told me that she could exclude the condo fee from my mother's income to debt ratio because of some special law during the Pandemic that permitted us to exclude the bill if we prove I paid it for her for at least one year. The representative of Rocket Mortgage made a promise that she got the condo fee excluded from the income to debt ratio and then we made an application for the refinance which was approved. It was only 1 week before closing that they reversed themselves and said they could not proceed because of the condo fee and the income to debt ratio which was not supposed to be a problem as per their representative. FRAUD

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  • author
    TD
    Sep 26, 2021
    Fast and easy

    Fast and easy! Thank you!

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  • author
    Mary C.
    Sep 26, 2021
    Stay far, far away from Rocket Mortgage.

    We went with Rocket Mortgage for the home we're working on purchasing. All went well until about three weeks from our closing date, when our mortgage agent, Steven, called and said "We can't find anyone to appraise the house." We asked what their plan was, and all he would tell us was "I don't know." We spent the next week checking in with him daily, asking what we should do -- he would just repeat that he didn't know, and was clearly irritated by our asking. A week later, TWO WEEKS before we were supposed to close, Rocket called us and informed us that they were cancelling our loan because of their inability to get an appraiser. We've been left scrambling to try to get a mortgage elsewhere, everything is delayed, the person buying our current condo has been put in a bad spot, the people we're buying the house from are now in a tough spot... all because Steven didn't feel like doing his job. Edited to add: we have already talked to a social media person from Rocket. It did no good, and I am deeply uninterested in hearing more excuses as to why they screwed us over.

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  • author
    Geo
    Sep 25, 2021
    Got a call from a loan officer

    Got a call from a loan officer, he worked up application was able to save me money lower rate, payment, and get me some funds out. Closing was fast and easy, everyone was really kind and courteous. I would use and recommend Rocket Mortgage again

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  • author
    William Edward Nelson
    Sep 24, 2021
    Was quick and easy

    Was quick and easy to handle the documents. Closing was also a snap. Very professional. Thank you

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  • author
    Paul Peter
    Sep 24, 2021
    Matt Smith is awesome

    Matt Smith is awesome! Thanks to him and Rocket Mortgage.

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  • author
    Summer A.
    Sep 24, 2021
    Forced to come up with 10k just before closing

    Made us pay $10,300 extra on closing day, which we had to arrange via a loan from a friend a day before. Made us lease our current house so that debt-income ratio can be aligned and never took that into consideration. Failed to expedite and resolve the issue even the closing time was moved further pending the review.

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  • author
    Little Red Retro
    Sep 23, 2021
    Great team to work with

    Great team to work with. Very friendly and knowledgeable. Easiest mortgage transaction ever!!

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  • author
    Tommy Hartley
    Sep 23, 2021
    Very easy

    Very easy. Even when I couldn’t get the exact info I needed. I used the chat feature and the representative that helped me (Jordan) was awesome. She quickly gave me the answers I needed to make my decision. Even the process after locking in my rate was quick and easy. Thank you.

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  • author
    Tracy Johnstone
    Sep 23, 2021
    Very Easy

    It was an easy, painless, online experience. I will definitely recommend

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  • author
    Cheryl C Clemmer
    Sep 23, 2021
    We had a great experience with Rocket…

    We had a great experience with Rocket Mortgage. Everything ran so smooth. The process was very quick and easy.

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  • author
    John Conroy
    Sep 23, 2021
    Very informative dealing with your team…

    Very informative dealing with your team and the entire process was fluid and without and streamlined.

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  • author
    Roderick Willis
    Sep 23, 2021
    Rocket has great customer service

    Rocket has great customer service. I had a pleasant experience during each step of my home buying process!

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  • author
    Karl
    Sep 23, 2021
    Refinanced my home loan from a 30 year…

    Refinanced my home loan from a 30 year to a 15 year loan. It was quick , Easy & efficient. Love rocket mortgage. They keep you well informed about the process, and answer all your questions fast. I got my original 30 year loan from them. was so impressed that i did not look any place else to refinance to a 15 year.... They are A+++... In my book.....

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  • author
    Levorn Peters
    Sep 22, 2021
    Rocket Mortgage was a great experience.

    Rocket Mortgage was a great experience.

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  • author
    David
    Sep 22, 2021
    Overall it went well

    Overall it went well. Lack of communication when things stalled out.

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  • author
    Yvonne Walker
    Sep 22, 2021
    We had a great experience with Rocket…

    We had a great experience with Rocket Mortgage. Corey Hansen was excellent. He was very helpful and a true professional. Thank you for your assistance obtaining our new home.

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  • author
    Alex Bringer
    Sep 22, 2021
    I couldn’t have asked for a better…

    I couldn’t have asked for a better experience on buying a home I had the pleasure of working with Michael Bennett and he made everything so simple and understandable! Couldn’t imagine working with a different company after the amazing experience I’ve had!

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  • author
    Lance Perry
    Sep 22, 2021
    Great

    Great, super fast refinance. Don Grabow was easy to work with.

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  • author
    Jeffrey Williams
    Sep 21, 2021
    Poor customer service!

    I am following up on my Trustpilot review. My mortgage experience with Rocket Mortgage was very stressful and miserable due to one Solution Consultant (Patrick Driscoll). All of the stress of the mortgage process emanated from this one employee. Both my wife and I were anxious, frustrated, and just waiting for the next unnecessary demand from Patrick. Initially, He told us our loan would be denied unless we got an addendum to our purchase contract, which was not true. I complained about him on Trustpilot in January 2021 and was told that he would no longer have anything to do with our account. I was told that Kim would be assigned to service our loan. Patrick, the self-appointed controller of all things related to our loan application made the process miserable. Even after I complained about him in January 2021 and was told he would no longer be assigned to our loan application, he reappeared in April 2021 to interfere in our loan process once again. Now, on to the conflicting loan drama. During one phone call on 7/7/21 from Patrick, he gave us 3 different amounts of cash needed to close: $23,000, $18,000 and $17,000. As a result, I told my how frustrated I was with Patrick and refused to talk to him as long as he had anything to do with our loan. On 6/25/21, Gabe said we needed $22,900 to close since the appraisal for the new home was only $234,000, and the price of the home was $254,600. As a result, we were perplexed, angry, and thoroughly disgusted with Rockets’ loan process. Plus, Rocket’s fees were more than $15,000 than other lenders with similar terms. By the end of July, we were fed up with Rocket Mortgage and went with another lender who gave us no problem at all. Through our new local lender, the appraisal for our home was $270,000. We closed on our home and moved in August 23rd. Patrick’s supervisor should be made aware of our experiences with Rocket Mortgage. If you are seeking a mortgage, look elsewhere. And yes, I already shared my concerns with Social Media Advocate.

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  • author
    Stephen A Alexander
    Sep 21, 2021
    Highly recommended

    Quick turnaround. Minimal paperwork. Top notch systems. Totally trustworthy.

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  • author
    Sean Smith
    Sep 20, 2021
    Double check your paperwork

    Got a great rate. But they got my address wrong TWICE on the paperwork. which meant I had to take time out of work three times. Original paperwork signing, first correction, then second correction.What mortgage company can't get an address right? They're now, 9 months later, bombing me with phone calls to refinance despite me saying no. They've even gone so far as to phone my former employer looking for me. To the point my former manager texted me to see what was going on. Even worse, my former employer is a hospital. So if you want a company who can't get your address right and ties up hospital phone lines during a pandemic, the Rocket Mortgage is right for you. Got a great rate though.

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  • author
    Very Happy First-Time Customer
    Sep 21, 2021
    One and done

    We just got rejected for a mortgage, so this will be a negative review. While the customer service was fine, we suspect that the people hired are not the cream of the mortgage originators/processors crop. With excellent credit scores and making a substantial amount of money, apparently we were rejected because our accountant is just too good at deductions and all the whatnot that accountants do in order to lower their clients' tax burdens. Ironically (and fortunately,) our credit union found its way to giving us the pre-approval letter we needed, where Rocket Mortgage failed to find a way to do so. So, guess who will never get a recommendation from us when our friends, family and/or acquaintances are looking for a place to give them a mortgage. Let me now add that this review has garnered the standard Rocket Mortgage "Oh, so sorry, give us a chance to talk to you in order to take the edge off your anger" response. (I didn't even get a "Senior" or "Executive" Social Media Advocate, but just a plain old one, which to me means I simply don't rate because I never was accepted for a mortgage in the first place.) Sorry, RM, but your gambit is a dud; it has fizzled out. (See what I did there?)

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  • author
    Janel Rand,
    Sep 20, 2021
    Still not closed

    Still not closed! Nightmare so far!!! This whole process has been an absolute nightmare. What I'm seeing is either your loan with underwriting goes smoothly which I thought was happening the 1st time until we were sitting at closing…. yes that's right someone was sitting at my table To sign closing documents and the loan details were incorrect. They then set us up with a new loan officer And was told they would transfer all of our documents so that we could get to closing quicker. Not so! I have had to upload the same document multiple times, have been asked for documents that don't even exist, and once you upload a document it takes days for them to even look at it. Then if it's not the document they're looking for and you have to upload something different and do it the same day it still takes another 4 to 5 days for them to look at that. my rate lock has expired once again and my payoffs have also expired. The people have all been very friendly but get different answers from each person that you talk to. Have talked to president's club club associates, senior solutions consultants, processing reps, etc. But it seems to really not matter who you talk to they all say they have to wait for underwriting and apologize.. This is not normal!!!! Now we'll have to probably have a rate lock extension, order more payoffs which will now Extend the process probably another month. It's very unprofessional of a company to do business this way!

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  • author
    Bob Ruks
    Sep 20, 2021
    Poor customer service and lack of knowledge

    I am trying to do a short sale on my home. They forced me into a Application for Success for refinancing. Which I did not want. They drug their feet and finally said OK, update all your documents again. Now they have started calling and telling me they have info, please call them back. When I call back. They have no idea and have to research. The first person hung up on me. The second time they said it was a mistake. I ask not to receive robo calls, have a person call me or send me an email with the info. WE CAN"T DO THAT. We have no control over robo calls. Well someone initiated it.

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  • author
    olesa
    Sep 20, 2021
    Great team

    Great team, great job! Good perks and offers. Easy reachable and understandable website platform. My case was not quite easy one) but they could find the best way to get it! Just let them do they job! and never give up! I really impressed! and appreciate RM team work. You are the best!

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