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Quicken Loans Review

America's largest online mortgage lender

Reviews 19,573

This site is a free online resource that strives to offer helpful content and comparison features to our visitors. We accept advertising compensation from companies that appear on the site, which impacts the location and order in which brands (and/or their products) are presented, and also impacts the score that is assigned to it. Company listings on this page DO NOT imply endorsement. We do not feature all providers on the market. Except as expressly set forth in our Terms of Use, all representations and warranties regarding the information presented on this page are disclaimed. The information, including pricing, which appears on this site is subject to change at any time.

Nadav Shemer
Nadav Shemer
Nov. 23, 20224 min read

Quicken Loans summary

Having helped over 2 million families finance their homes, Quicken Loans is America’s largest mortgage lender. Quicken has a brick and mortar stability with all of the online perks — 98% of the lender’s home loans are originated through its Rocket Mortgage digital platform. With Rocket Mortgage by Quicken Loans, you can start your mortgage application and lock in a rate just by answering a few basic questions about your goals.

Pros

  • Ranked #1 in customer satisfaction by J.D Power
  • A range of terms and loan types
  • Easy online application process

Cons

  • No HELOCs or home equity loans
  • 620 minimum credit score for most loans
Quicken Loansat a glance
4.8

Editorial score

Customer Service and Support

Award winning customer service

5.0

Variety of Loan Types

Purchase, Refinance Home Equity, VA

5.0

Variety of Products

8-30 years, 5/1 or 7/1 ARM

5.0

Online Experience

Wide range of educational resources

4.0

Geographical Availability

Available in all 50 states

5.0

Quicken Loans Quicken Loans Visit Quicken Loans

Overview

Quicken offers a wide selection of loans for purchase or refinance. These include conventional, FHA and VA loans, as well as its unique YOURgage flexible loan option (more on that below).

For those anxious about buying or refinancing a home, Quicken Loans makes the experience easier and customized to your needs. Quicken has loans to suit all kinds of specific situations, such as low credit, low-equity refinancing, and very large loan amounts. 

Borrowers can quickly see how much of a home loan they qualify for before they start the search, or if they feel uncomfortable online, they can also connect with a Home Loan expert on the phone. 

For 11 years in a row, Quicken Loans has been ranked #1 in customer satisfaction by J.D Power.

Suitable For?

Quicken Loans is a good choice for many borrowers, including those securing a conventional home loan and those using VA or FHA loans to fund their purchase. Along with traditional loans, Quicken Loans also has a mortgage program called YOURgage which offers borrowers fixed rates between 8 and 29 years. 

Types of Loans/Products

Whether you are purchasing a home or refinancing your dream home, Quicken Loans has several loan options available. 

Popular purchase options include:

  • Adjustable-Rate Mortgage (ARM): Choose a conforming rate with as little as 5% down. 
  • FHA Loan: Borrowers can secure a 15-,25-, or 30-year FHA loan with as little as 3.5% and a 580 FICO score. To qualify, individuals must also have funds to cover the upfront mortgage insurance premium and a debt-to-income level lower than 50% and 2-6% for closing costs. 
  • 15-or 30-Year Fixed Loan: Both loans require a minimum 620 credit score, 3% down payment, a debt-to-income level lower than 50% and 2-6% for closing costs. 
  • YOURgage: YOURgage is available for any buyer who meets the financial requirements. This customized loan requires a minimum 620 credit score, 3% down payment, a debt-to-income level lower than 50% and 2-6% for closing costs. 
  • Jumbo Loan: For home loans from $548,250 to $2,000,000, borrowers can opt for a jumbo loan. To qualify, borrowers must put at least 20% down. 
  • VA Loans: This is a no-down-payment loan for qualified veterans, service members and their spouses. The minimum FICO score to qualify is 620 and a debt-to-income level lower than 60%. 


Refinance options include:

  • Conventional Refinance
  • Cashout Refinance
  • FHA Streamline: If you already have an FHA loan and want to refinance, Quicken Loans makes the process easy to lock-in a better rate.

The Application Process

The application process for a new home loan or home refinance is quick and easy. Interested borrowers can start the application process to see the rate and loan terms they would qualify for without having to commit if they change their mind. 

Here’s what to expect from the application process:

  • Enter basic info: Share with Quicken Loans your desired loan type, home type, credit profile, zip code, home or refinance financial information, personal information and job and home history. 
  • Expect a soft credit pull: After you enter all of your information, Quicken Loans will do a soft credit pull to show you what type of rates and loans you prequalify for. 
  • Choose your loan: If you are ready to choose your purchase or refinance loan, you will then be able to upload all of your financial documents and work with an underwriter to complete the loan. You will also be able to contact the individual working on your loan via phone or email if you have any questions. 

Rates and Fees

Home loans can include many fees. These fees are typical for every lender, not just for Quicken Loans. Here are a few fees to expect:

  • Downpayment: A VA loan requires 0% down, but other loans require at least 3-3.5% down. 
  • Appraisal and Home Inspection Costs: These are both important to have during the home buying process and will typically cost an additional $800-$1,000, depending on your area. 
  • Closing costs: Expect to pay 2-6% of your home’s value as closing costs. 
  • Private Mortgage Insurance (PMI): For loans with less than a 20% downpayment, borrowers will have to pay an additional .05%-1% of their home value for PMI each year. 

Quicken Loans Quicken Loans View Rates

Help & Support

Quicken Loans contact page offers many options to get in touch with customer service, including Spanish-speaking support and out of country support. The two most popular forms of support include:

Online Chat available:

  • Monday – Friday, 7:00 AM – 12:00 midnight ET
  • Saturday – Sunday, 9:00 AM– 12:00 midnight ET


Phone support during the following hours:

  • Monday – Friday, 8:00 AM – 10:00 PM ET
  • Saturday, 9:00 AM – 8:00 PM ET
  • Sunday, 10:00 AM– 7:00 PMET

FAQ

What’s The Difference Between Being Prequalified And Preapproved?

While lenders might use these terms interchangeably, they mean two different things. In a typical prequalification, a lender may or may not pull your credit to get an idea of what loans you qualify for. In a proper pre approval, a lender will pull your credit. They’ll also ask you for documentation like bank statements, pay stubs and W-2s so they know exactly what the top end of your budget would be based on an assumed interest rate. 

How Long Should I Own My Home Before Refinancing?

In most cases, you'll need to be in your current home for at least a year before getting a significant financial benefit from refinancing.

How Long Does It Take to Close on a House?

The time it takes to close on a house, and get your mortgage loan application approved, usually runs anywhere from 30 – 50 days. Signing the paperwork on closing day can take up to an hour or more depending on whether there are any problems. A problem-free closing day, though, can last less than an hour.

Address 

Quicken Loans has several offices in popular cities, including:

Detroit: 

1050 Woodward Ave., 

Detroit, MI 48226

Phoenix:

1 North Central Avenue,

 Phoenix, AZ 85004 

Cleveland: 

100 Public Square, 

Cleveland, OH 44113-2208 

Charlotte: 

6135 Park South Drive Suite 200,

 Charlotte, NC 28210

Quicken Loans Quicken Loans Visit Quicken Loans

Summary

If you want to purchase or refinance your home with the convenience of online tech while still having easy access to a real human, Quicken Loans offers both. They will hold your hand through the process and are upfront about fees and rates every step of the way. 

Methodology

This review was completed with the use of Quicken Loans website, as well as third-party review sites such as TrustPilot. 

Nadav Shemer
Written byNadav Shemer

Nadav Shemer specializes in business, tech, and energy, with a background in financial journalism, hi-tech and startups. He enjoys writing about the latest innovations in financial services and products. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

Quicken Loans
Quicken Loans
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  • author
    Rita Nietz
    a day ago
    The people from Rocket Mortgage were…

    The people from Rocket Mortgage were friendly, patient, and dedicated to helping us every step of the way through the entire refinance process... they answered every question and worked with and for us! I highly recommend Rocket Mortgage and will use them again in the future.

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  • author
    CAROL ROBINSON
    3 days ago
    The professionalism.

    The professionalism.

    ...

  • author
    JENNIFER PROVENCE
    3 days ago
    The Loan officer was fantastic

    The Loan officer was fantastic. But once the process started, it got for closing, it got clunky. I was having to chase both parties to get them to meet the closing date. My closing date was pushed twice because of Rocket. I also had to pay an extra payment on my loan because they couldn't meet the first deadline.

    ...

  • author
    MICHELE TOMLAK
    Dec 02, 2022
    Mary was amazing!!

    Mary was amazing!!

    ...

  • author
    RICHARD FINLEY
    Dec 01, 2022
    Rocket Mortgage was very helpful and…

    Rocket Mortgage was very helpful and easy to work with

    ...

  • author
    John Gordon
    Nov 30, 2022
    My REFINANCING WITH ROCKET MORTGAGE

    As always Rocket mortgage handled MY refinancing with professionalism and speed, always keeping me informed. I ve been a Rocket Mortgage customer for many years, that won't change.

    ...

  • author
    JOAN WARD
    Nov 30, 2022
    Mark was very knowledgeable

    Mark was very knowledgeable, informative, patient and extremely helpful. Listening to him gave me the positive strength I needed to go forward with my decision. With him there can be hope.

    ...

  • author
    ROBERT RECHTIN
    Nov 29, 2022
    Timely response

    Response was quick and timely. While more costly time to closing was excellent and we were under a time crunch.

    ...

  • author
    VALERIA WILLIAMS
    Nov 28, 2022
    Thankful

    Everyone that I worked with was courteous and helpful from beginning to the end.

    ...

  • author
    ANDREA JOHNSON
    Nov 27, 2022
    The application process was fast and easy.

    The application process was fast and easy. I especially like the fact that I had an application team and could communicate with any member of the team. The online process was easy and the progress meter was very helpful. My team members were very professional and could always answer any questions I may have had. I can't speak highly enough of their process and the outcome. I would highly recommend Rocket to anyone I know. Thank you much for your awesome service. They all were very cordial, and at no time was I reluctant to contact them.

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  • author
    WILLIAM KICINSKI
    Nov 25, 2022
    Great

    Everything went well

    ...

  • author
    ROBBIN SHERRELL
    Nov 24, 2022
    Everything was fast and easy always…

    Everything was fast and easy always answered my questions

    ...

  • author
    ANTHONY PULGINE
    Nov 23, 2022
    The process was very easy on line

    The process was very easy on line, and the communication throughout was terrific!

    ...

  • author
    JOSLYN BOWLING DIXON
    Nov 22, 2022
    Quick approval and close

    Quick approval and close. Loved the app and the digital copies of documents and the to-do check lists for both me and Rocket Mortgage. Really liked my initial loan officer Geoffrey, and Zack the closing officer as well as Geoffrey were responsive and accessible throughout the process. One thing I would share as a place to improve is developing a more streamlined approach in working with new construction properties. Some of the Rocket Mortgage SOPs do not work or apply to new construction and that can create unneeded redundancies. Other than that, great experience and highly recommended.

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  • author
    MICHAEL GOFORTH
    Nov 22, 2022
    Mark Grillo is the reason

    Mark Grillo is the reason. Outstanding service. Calm, incredibly knowledgeable, and always there when needed.

    ...

  • author
    LEELA
    Nov 19, 2022
    Rocket was top-notch

    Rocket has great, knowledgeable, friendly people. The process and on-going updates was easy and top-notch. great experience for a mortgage.

    ...

  • author
    DAVID LONGIARU
    Nov 18, 2022
    Pretty much seamless throughout the…

    Pretty much seamless throughout the whole process. Professional and knowledgeable associates moved the refinance expeditiously. The only negative aspect was toward closing l, 3 associates gave me 3 different amounts on total cash out at closing. This was eventually rectified and we moved forward without any further issues.

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  • author
    James Greer
    Nov 18, 2022
    Quicken Loans came thru to help us manage our debt!

    Despite the ridiculous number of "outliers" who "sensed" that I had applied for a refi, QL did the business! They had answers to all of our questions, and worked closely with us to reduce our debts. Thanks QL!

    ...

  • author
    HARRY BUCKLEY
    Nov 09, 2022
    Everything went better than expected

    Everything went better than expected. Thank you 😊

    ...

  • author
    DAVID DAWSON SR
    Nov 04, 2022
    From the beginning to the end everyone…

    From the beginning to the end everyone that I dealt with was pleasant and patient. They took the time to make sure I fully understood all that was presented to me and my wife.

    ...

  • author
    Francis Adams
    Nov 02, 2022
    Help

    I was satisfied the way it went down was informed most of way. Money to me was suposed be 28000 but when done only 17000 to fix house , was better than nothing. Thankyou

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  • author
    John Castro
    Nov 02, 2022
    It was very quick

    It was very quick, especially setting up an appointment for the appraisal of my home

    ...

  • author
    WILLIAM DICKERSON
    Oct 31, 2022
    I love that this was so easy

    I love that this was so easy. Applied and closed in 2 weeks.

    ...

  • author
    Carroll Camper
    Oct 28, 2022
    MY MORTGAGE BANKER AND MY TEAM WAS VER…

    MY MORTGAGE BANKER AND MY TEAM WAS VER KNOWLEDGIBLE, FRIENDLY, HELPFUL AND VERY PROFESSIONAL.

    ...

  • author
    Cindy
    Oct 28, 2022
    Robert Wood Outstanding to work with!!!

    We worked with Robert Wood for several weeks starting around September 2nd. He is Outstanding went above and beyond. We had many bumps in the road and helped smooth them all out. He should be considered a very Valued employee to you.

    ...

  • author
    Lillie
    Oct 26, 2022
    Great customer service

    Working with Camerin was great. She is very pleasant and made it easy for us to purchase our new home. She worked with us for approximately one year. We actually closed on 7 Oct 2022.

    ...

  • author
    DEBRA VICKERY
    Oct 26, 2022
    Excellent experience

    Knowledgeable, friendly professionals with great communication. They were open and clear from the beginning about my options, provided information along the way about what to expect and how everything would work without jamming my inbox with unnecessary messages, most of the paperwork was handled online and having the closing at my home at a date and time I chose was very convenient. Excellent experience!

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  • author
    SF
    Oct 24, 2022
    A smooth refinance

    From the initial contact with a banker, then to the customer care team, solutions manager and title company, it was a streamlined process that ended with us refinancing painlessly. The people were professional, knowledgeable and personable. The online communication was timely and transparent. It was a welcome change from the last time we had a real estate transaction.

    ...

  • author
    Lawrence Gladfelter
    Oct 21, 2022
    My Opinion …

    Each individual was highly professional and courteous. In particular I wish to note that Christine Maxwell was fully understanding, knowable and humorous, your lucky to have her. I felt there where to many people involved, with one saying one thing the next either saying different or not aware of what had already been said. it could become confusing. In review to Rocket, I said I do not like mortgage companies and would be redescent to recommend however, I wish to amend that statement, if asked I would recommend - Quicken The next line is unfair, the process did no take one day it took several weeks.

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  • author
    RONALD DIX
    Oct 21, 2022
    Fast, simple and easy

    From start to finish it was a no pressure experience. Communication was fast and on time with only one glitch, which was rectified quickly when identified.

    ...

  • author
    RAYMOND LOPEZ
    Oct 19, 2022
    Good reliable Caleb.very professional!

    Good reliable Caleb.very professional!

    ...

  • author
    CINDY BAUGHN
    Oct 19, 2022
    Closing

    My first contact was with Shane Roring then many others after. It was a bit confusing with the number of people contacting me but it all worked out good. Our payment was higher than anticipated but once we file for homestead I’m hoping it will go down…all in all it wasn’t so bad.

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  • author
    ERIC STONE
    Oct 13, 2022
    Very easy and smooth process

    Had a very smooth, easy, and financially satisfying refinance. The entire Rocket Mortgage team, especially Jack Corridor - were great to work with!

    ...

  • author
    Ana Calderon
    Oct 10, 2022
    Waiting for disbursement checks

    The experience was great for the closing and not so great for the disbursement checks we needed to receive. We still have not received them and we closed on September 21st. I don’t know what the delay is if we closed on September 21.

    ...

  • author
    Patricia L VanBuren
    Oct 10, 2022
    Highly recommend this company

    this was the smoothest and quickest refi I have done. I started the process on 8/24 and closed on my home on 9/21/22. They told me exactly what to expect and what was needed. The first person I had contact with was very patient wtth me and the everything when quickly as they told me just what was needed. I was really very nice to be treated with repect as the process continued. i highly recommend this company.

    ...

  • author
    LINDA PATRYN
    Oct 10, 2022
    Rocket mortgage simplified

    Samuel super easy to work with. Was patient. Understood my needs. Worked with me to come to a conclusion we were both happy with.

    ...

  • author
    DWAYNE SEPRISH
    Oct 04, 2022
    The closing was a rescheduled

    The closing was a reschedule, but it was all good an I’m thankful an happy

    ...

  • author
    M. CHANEY
    Sep 29, 2022
    Great experience

    Great experience! Mark B. was my Home Loan expert. He was professional, knowledgeable and transparent thru the whole process. The process was quick and easy and we closed in approximately 3 weeks.

    ...

  • author
    Justin
    Sep 28, 2022
    Great experience with each individual…

    Great experience with each individual along the way. Seamless process. Customer service was excellent.

    ...

  • author
    Katherine Foster
    Sep 27, 2022
    The notary and Rocket neglected to get…

    The notary and Rocket neglected to get the Warranty Deed/Title signed by Jeffrey Foster on 9/9/2022. I had to refinance because he wanted to be taken off the mortgage and everything was signed off except the Warranty deed/Title which was not presented to him at the closing (we were in two different places)

    ...

  • author
    MIA SHIFFLETT
    Sep 23, 2022
    Easy and convenient

    Easy and convenient. Damon was fun and easy to work with

    ...

  • author
    DAVINA LENDEN
    Sep 22, 2022
    Mortgage made painless

    I really had a terrific experience with Rocket Mortgage. The online tools and the Rocket staff made the mortgage process seamless and stress free. Moe’Na Carter and Nicole Brown were the two people I dealt with most. Moe’Na got me through the application and Nicole got me to closing. They were so terrific about keeping me informed of what I needed to do and where we were in the process. The communication was truly exceptional. Between them and the really user friendly website and app, home buying was a breeze. I never felt stressed. I never felt like I had no idea what was going on. Nicole would check in every day or two to see if I had questions or just find out how we were doing. If I had any questions or concerns, my emails or calls were answered right away. If they were away, I was always provided with another contact in case I needed anything. I was a bit skeptical about doing my mortgage online. Not any more. It was a very positive experience. There were absolutely no surprises at the closing table. I would absolutely recommend Rocket Mortgage.

    ...

  • author
    Jennifer
    Sep 22, 2022
    Easy

    Easy, good communication and efficient process.

    ...

  • author
    MARTHA EVANS
    Sep 20, 2022
    I have used Rocket Mortgage in the past…

    I have used Rocket Mortgage in the past and each time the service was excellent. I will always use Rocket & refer anyone that ask for a referral for mortgage.

    ...

  • author
    Healing Hands Mobile Massage
    Sep 20, 2022
    Couldn't be happier

    As a Veteran, I first attempted to use a company called Veterans United Home Loans, but they were anything but helpful, to the point that I never received a phone call, only texts and emails before being told they couldn't qualify me for what I knew I could do. So, since our daughter had used Rocket for their mortgage, she referred us and things got done. There was plenty of communication (sometimes a little much, but it's better than not at all), and they were ready to close well in advance of our date. Even with the first buyer on our old house not being able to follow through, Rocket took great care of us to keep our locked rate until the new buyer was able to close the deal. If ever we decide to move again, we will definitely stick with Rocket.

    ...

  • author
    Ravae Wills
    Sep 14, 2022
    This refinance was the best financial…

    This refinance was the best financial decision I have made!

    ...

  • author
    Doris Worrell
    Sep 13, 2022
    Refinance Loan

    Great experience and everyone was very helpful through this experience! I recommend Rocket Mortgage highly to do business with!!🤗❤️

    ...

  • author
    John P - Danvers MA
    Sep 13, 2022
    Thank you Rocket Mortgage and Jessica Wright

    This is the second opportunity I have had to work with Rocket Mortgage and would not hesitate to use Rocket Mortgage again in the future. The biggest reason I feel this way is because of Jessica Wright, Senior Banker at Rocket Mortgage. I have had the pleasure of working with her on both my home deals and each time she has been professional, helpful answering my questions and always very responsive. As a consumer we all have choices. I met Rocket Mortgage and Jessica as a result of a bad experience, at a local bank that I had been working with for years. When this local bank could not deliver the services I needed on-time I called Rocket Mortgage and Jessica we able to close my deal in 32 day. In my most recent deal, I had a home built in Florida and Jessica worked with me every step of the way to navigate though some of the issue that pop up when building a home out of state and with the rate lock when the market rates started to rise. I can honestly say that I could not have got through the stress fo this deal without Jessica Wright and Rocket Mortgage.

    ...

  • author
    GREGORY STRAUB
    Sep 13, 2022
    The guy’s ( Jacob &Macon were awesome…

    The guy’s ( Jacob &Macon were awesome to work with! They made a very complicated situation bearable . We only had 25 days to close and a lot to do with plenty of obstacles. But we made it and closed on time . I will recommend everyone to these guy’s &Rocket Mortgage. Thank you sincerely, The Straub’s

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  • author
    LISA EHLERS
    Sep 11, 2022
    My loan officer was amazing

    My loan officer was amazing. He explained everything and answered all my questions. My only issue was when I was stuck in the title faze with Amrock Title. That took longer than it should have and cost me more money because I had to pay bills that I shouldn't have had to pay if I would have closed on time. Over all I am very pleased with my experience.

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  • author
    Rikki
    Sep 08, 2022
    If I could give 10 stars********** I…

    If I could give 10 stars********** I would.! Everything went perfect. Each time the Rocket people would say they would do something, they did. I was treated with respect and kindness. i have told ALOT of people how Great Rocket is !! From start to finish ( closing) it took 19 days !!

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  • author
    RICHARD DELORGE
    Sep 08, 2022
    Dealing wit the first contact was…

    Dealing wit the first contact was horrible as he was very misleading. Once I spoke with higher ups on the team it was great experience.

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  • author
    SAM & ANNA T CHAVEZ
    Sep 07, 2022
    Process was OK, results, not that great

    The loan process was fairly smooth. At the start, I questioned whether a well test would be required, I was told "probably not" since I had gone this route before I had my doubts. But as predicted, the closing was held up a couple of weeks because at the last minute the water well test was required by the VA. Also the payoff checks that they gave me to pay creditors were never updated, some were short, others overpaid. they used numbers off of credit bureau info about two months old. No reason was given when asked prior to closing, except that it would hold closing for another couple of weeks. we went ahead and closed and now are dealing with the incorrect payoffs. I was not told at the beginning about the additional "closing costs", they reduced them when questioned about them.

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  • author
    SHIRLEY USSERY
    Sep 07, 2022
    It was ABSOLUTELY a PLEASURE working…

    It was ABSOLUTELY a PLEASURE working with EVERYONE on this loan. Done in a timely manner and with professionalism on EVERYONE'S end. Would HIGHLY RECOMMED

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  • author
    KEVIN HANCOCK
    Sep 07, 2022
    This is the second time we have used…

    This is the second time we have used rocket and the experience has been great each time I will use them anytime I need help with a home or remodel

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  • author
    JAVIER GARCIA
    Sep 06, 2022
    Ruthann was extremely professional and…

    Ruthann was extremely professional and very helpful. She never a missed a phone call appointment and always called right on time. Because of her positive attitude, we felt very comfortable asking any questions we had. She treated my wife and I as friends and not as clients. Working with Ruthann made the process very easy.

    ...

  • author
    JENNIFER LASSIC-GOODEN
    Sep 06, 2022
    Dan McCarthy - Review

    Dan McCarthy was amazing! When I came to Rocket Mortgage I had mixed emotions. I considered them 5 years ago and it just wasn’t a good fit. Tons of calls and hard to reach mortgage advisors, however this time I had the best experience. I could call or text Dan at anytime and he would break down the numbers / payments for the potential home. He worked with me to have a better understanding of fees, mortgage breakdowns and overall dollars to bring to the table. He was single- handedly the reason why we stayed and are delighted to work with Rocket Mortgage. We finally were not a number, but a person.

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  • author
    JAMES WOOD
    Sep 06, 2022
    Easy application did everything from…

    Easy application did everything from home..funds were dispersed quickly

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  • author
    MICHELE CARBONE
    Sep 01, 2022
    Home

    Great experience!

    ...

  • author
    LINDA MOORE
    Aug 31, 2022
    Honest work no hassle our experience…

    Honest work no hassle our experience was very professional quick easy I was very impressed with the speed and hassle free and paperwork Mark was a great closer on the deal thanks to Mark I transaction was very smooth

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  • author
    WILLIAM TRUTE
    Aug 31, 2022
    fast easy simple GREAT GROUP OF PEOPLE

    fast easy simple GREAT GROUP OF PEOPLE

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  • author
    Janice
    Aug 30, 2022
    They kept us in the loop throughout the…

    They kept us in the loop throughout the process. If there is anything I would change it would be to have them handle the payoff to the creditors to be assured they went to the right place

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  • author
    MONICA MARTINEZ JOHNSON
    Aug 29, 2022
    The process was efficient and quick

    The process was efficient and quick. All my questions and concerns answered.

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  • author
    CODY SWEANEY
    Aug 28, 2022
    Excellent Experience

    The entire process of buying a home can be stressful. The professionals at Rocket made it as pain free as possible. The app also made everything easy as far as knowing what needed to be done and to upload documents.

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  • author
    MARIE TOGNERI
    Aug 26, 2022
    All transactions seamless

    All transactions seamless

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  • author
    Kathy C.
    Aug 26, 2022
    I was not sure what to expect

    I was not sure what to expect when I first talked to the banker on the phone. He answered all of my questions and was always quick to respond when I asked. He led me through the necessary steps and explained the next steps. The whole process from that first phone call to closing was complete within less than 3 weeks. Everything except for signing some documents at closing was all done online and everything was made very simple and easy to understand. I am very happy I took the chance!

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  • author
    CHARLES RUELAS
    Aug 26, 2022
    The process was streamline and easy to…

    The process was streamline and easy to follow. I was well informed during the process and had no problem with closing.

    ...

  • author
    BMade
    Aug 25, 2022
    Rocket Mortgage was fantastic

    Rocket Mortgage was fantastic. From the beginning to the end of the process everyone was helpful, thoughtful and quick. From the start to finish it took about 1 month to complete. I would definentely refer them to my friend and family.

    ...

  • author
    TONY MULLENIX
    Aug 25, 2022
    Through the whole process it went…

    Through the whole process it went smooth and fast everyone that worked with us went above and beyond!!! We thank you very much if we need anything else in the future we know who to call. Have a great day. Tony & Sheryl Mullenix

    ...

  • author
    NICHOLAS
    Aug 24, 2022
    Recently used RocketMortgage

    Recently used RocketMortgage for our home loan. They were able to quickly lock in rates and explain the process to us thoroughly. One should always shop around, but Rocket had good rates and good communication.

    ...

  • author
    LILIA ALKINTOR
    Aug 24, 2022
    I give you five stars 😽🤩

    I give you five stars 😽🤩 It was good doing business with you. You are the best ❣️ My husband and I want to say thank you very much for everything. XD

    ...

  • author
    Jerry Staley
    Aug 24, 2022
    Smooth operation

    Smooth operation

    ...

  • author
    KENNETH MCELRATH
    Aug 23, 2022
    great job ,

    great job ,, always very professional ,

    ...

  • author
    DERRALL DAVIS
    Aug 23, 2022
    From beginning to end I had an…

    From beginning to end I had an excellent experience. Enjoy the outcome thank you

    ...

  • author
    KAY DONALDSON
    Aug 23, 2022
    Absolutely the smoothest

    Absolutely the smoothest, easiest process I have ever experienced during a loan process and I was a mortgage loan officer for a number of years.

    ...

  • author
    SUSAN YTURRALDE
    Aug 22, 2022
    Very professional firm to deal with

    Very professional firm to deal with. Associates know their business. I felt my needs were valued throughout the entire refinance process.

    ...

  • author
    Jboyd
    Aug 20, 2022
    Rocket mortgage gets five stars for…That was a little confusing at times

    Rocket mortgage gets five stars for staying on track and keeping in touch with their clients I was very happy with their service the only drawback was I didn’t know I’d be speaking to four and five different people to get the loan closed That was a little confusing at times

    ...

  • author
    Margaret
    Aug 19, 2022
    My experience with Rocket Mortgage was…

    My experience with Rocket Mortgage was very informational. From the start of the process to the end. I felt the people that were helping me, that being Ryan Cash and Adam Ellison, were very helpful getting me to be able to Refinance. Thank you both.

    ...

  • author
    Nicolas Di
    Aug 18, 2022
    Why are you Spamming me?

    Why are you Spamming me? Are you going to give me a loan on property based in Europe? Seriously Madame you must be really stupid. So you say you cannot find me in your system, because I am in Europe. I do not know your company and I have never subscribed to you or your company. Plus you cannot even spell my name right. Maybe you should take reading lessons in English as well? I'm not calling you I'm opening a case of gdpr against you and your company.

    ...

  • author
    THOMAS BASSEY
    Aug 17, 2022
    Sam was great and very helpful

    Sam was great and very helpful. Would highy recommend him and rocket mortgage

    ...

  • author
    BETH CLIFTON
    Aug 17, 2022
    Kristin was great to work with

    Kristin was great to work with

    ...

  • author
    BARBARA BROWN/Cecile lamb,POA
    Aug 17, 2022
    Mostly

    Mostly, the process was smooth. When it was time to schedule closing, the announcement that you wouldn’t accept my power of attorney documents was an expensive curveball at the last minute, even though my documents specifically authorize me to handle real estate transactions. I was able to engage attorneys to draw up new documents and act as POA for this transaction, but at considerable expense. Just glad it’s done!

    ...

  • author
    ALICIA WIGGINS
    Aug 17, 2022
    Everything was seamless--always knew…

    Everything was seamless--always knew what was going on---everyone we dealt with were more than kind and professional

    ...

  • author
    DANIEL BAKER
    Aug 17, 2022
    The whole refinance procedure was exceptional

    The whole refinance procedure was straight forward and easy. The agent, Joli Bruns, handled our loan professionally and was there when we had questions. Overall the whole experience was great and we feel secure knowing we were in good hands.

    ...

  • author
    James G
    Aug 17, 2022
    BUSINESS ONLY

    Hello Everyone, a very big opportunity have come to change your life story & turn your family to richest BUT only if you are a trustworthy person with good heart and you most above 18+ only. Kindly write WhatsApp /telegram message to Sgt Rosemary no ‪+1 (971) 248‑0873‬. Tgram is @sdtrose33 Note: DO NOT MESSAGE IF YOU ARE NOT A TRUSTWORTHY PERSON.

    ...

  • author
    WILLIAM CHANDLER
    Aug 16, 2022
    everything went smoothly money was paid…

    everything went smoothly money was paid out fast and refinance went off without any problems tahnk you for a job well done.

    ...

  • author
    Bettie K Shaw
    Aug 14, 2022
    I'm not sure if it helped or not

    I'm not sure if it helped or not, k. Well wat is the deal here?

    ...

  • author
    ADAM FLORCZAK
    Aug 13, 2022
    I like the online task list

    I like the online task list. What I didn't like is too many hands on deck. I prefer to deal with one coordinator.

    ...

  • author
    LESLIE SOLLEY
    Aug 12, 2022
    Best experience

    We had a great experience with Rocket Mortgage. From the first conversation to the closing. Everyone was very knowledgeable and very professional. The paperwork was easy and painless as was the whole process. I will recommend them to all of my friends and family. Thank you for making this process easy.

    ...

  • author
    JIMMIE MARSHALL
    Aug 11, 2022
    Extremely easy process from start to…

    Extremely easy process from start to finish

    ...

  • author
    DEBORAH G.
    Aug 10, 2022
    The refinance experience was quick and…

    The refinance experience was quick and easy. Dominic, who was our initial contact, was awesome, and very professional.

    ...

  • author
    Peter
    Aug 08, 2022
    Excellent Team

    I deeply appreciated the patience and attention to detail that our mortgage banker Ralph Clifton provided during the process. In addition the support team led by Dionne Scott was really helpful in clarifying questions and keeping us on track.

    ...

  • author
    FRANCES AGUILAR
    Aug 06, 2022
    Was told it would take about three…

    Was told it would take about three weeks to process and it was more like almost two months. It would have been nice if they just gave me a list of all the paperwork needed from me and feedback that they had gotten it instead of me having to call and ask if more was needed. It would have also been nice to deal with only one representative instead of four or five calling and not knowing who to respond to. Very confusing and was doubting of the company's legitimacy since I was getting multiple calls from different people. Very unorganized and have never had such unpleasant experience in the past with other lenders.

    ...

  • author
    WILLIAM MEIER
    Aug 05, 2022
    Smooth and easy

    Process was smooth and easy to follow. There was always someone available to answer questions.

    ...

  • author
    Pablo Caride
    Aug 04, 2022
    Good people to work with

    Good people to work with

    ...

  • author
    BRUCE HUNTER
    Aug 04, 2022
    The professionalism and courteous…

    The professionalism and courteous attitude of the Rocket team is great.

    ...

  • author
    Gerard Sallard
    Jul 30, 2022
    MY EXPEREIENCE WAS EXCELLENT

    MY EXPEREIENCE WAS EXCELLENT. ERIC WAS POLITE, PROMPT AND PROFESSIONAL. THIS IS MY THIRD REVIEW FOR ERIC DECUYPER. GLORIA SALLARD

    ...

  • author
    DEBORAH HARPER
    Jul 29, 2022
    The process was as easy as possible

    The process was as easy as possible. Everyone was friendly and answered questions to the best of their ability or got the right contact person to respond. Everything was convenient and well-organized.

    ...

  • author
    JULIE D
    Jul 28, 2022
    The whole process was so smooth & fast!

    The whole process was so smooth and quick. Dom was great. We are self employed so everything always takes more time and effort but Rocket made it easy and closed in less than a month. Another refinance company that we started with had already taken over 6 mths. I’m so glad we decided to check out and use Rocket instead.

    ...

  • author
    RONALD GRANT
    Jul 28, 2022
    Longest mortgage process for us

    It took about three months to complete the process, in part because of several other loan firms were eager as well. But confusion about VA issues and previous mortgage data and cash out slowed everything down. Also, having several different contacts in the length of time --all patient and helpful -- was sometime confusing as well. But we are satisfied for now.

    ...

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