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Quicken Loans Review

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Reviews 18,611

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Nadav Shemer
Nadav Shemer
May. 03, 20214 min read

Quicken Loans summary

Having helped over 2 million families finance their homes, Quicken Loans is America’s largest mortgage lender. Quicken has a brick and mortgage stability with all of the online perks — 98% of the lender’s home loans are originated through its Rocket Mortgage digital platform. With Rocket Mortgage by Quicken Loans, you can start your mortgage application and lock in a rate just by answering a few basic questions about your goals.

Pros

  • Ranked #1 in customer satisfaction by J.D Power
  • A range of terms and loan types
  • Easy online application process

Cons

  • No HELOCs or home equity loans
  • 620 minimum credit score for most loans
Quicken Loansat a glance
4.8

Editorial score

Customer Service and Support

Award winning customer service

5.0

Variety of Loan Types

Purchase, Refinance Home Equity, VA

5.0

Variety of Products

8-30 years, 5/1 or 7/1 ARM

5.0

Online Experience

Wide range of educational resources

4.0

Geographical Availability

Available in all 50 states

5.0

Quicken Loans Quicken Loans Visit Quicken Loans

Overview

Quicken offers a wide selection of loans for purchase or refinance. These include conventional, FHA and VA loans, as well as its unique YOURgage flexible loan option (more on that below).

For those anxious about buying or refinancing a home, Quicken Loans makes the experience easier and customized to your needs. Quicken has loans to suit all kinds of specific situations, such as low credit, low-equity refinancing, and very large loan amounts. 

Borrowers can quickly see how much of a home loan they qualify for before they start the search, or if they feel uncomfortable online, they can also connect with a Home Loan expert on the phone. 

For 11 years in a row, Quicken Loans has been ranked #1 in customer satisfaction by J.D Power.

Suitable For?

Quicken Loans is a good choice for many borrowers, including those securing a conventional home loan and those using VA or FHA loans to fund their purchase. Along with traditional loans, Quicken Loans also has a mortgage program called YOURgage which offers borrowers fixed rates between 8and 29 years. 

Types of Loans/Products

Whether you are purchasing a home or refinancing your dream home, Quicken Loans has several loan options available. 

Popular purchase options include:

  • Adjustable-Rate Mortgage (ARM): Choose a conforming rate with as little as 5% down. 
  • FHA Loan: Borrowers can secure a 15-,25-, or 30-year FHA loan with as little as 3.5% and a 580 FICO score. To qualify, individuals must also have funds to cover the upfront mortgage insurance premium and a debt-to-income level lower than 50% and 2-6% for closing costs. 
  • 15-or 30-Year Fixed Loan: Both loans require a minimum 620 credit score, 3% down payment, a debt-to-income level lower than 50% and 2-6% for closing costs. 
  • YOURgage: YOURgage is available for any buyer who meets the financial requirements. This customized loan requires a minimum 620 credit score, 3% down payment, a debt-to-income level lower than 50% and 2-6% for closing costs. 
  • Jumbo Loan: For home loans from $548,250 to $2,000,000, borrowers can opt for a jumbo loan. To qualify, borrowers must put at least 20% down. 
  • VA Loans: This is a no-down-payment loan for qualified veterans, service members and their spouses. The minimum FICO score to qualify is 620 and a debt-to-income level lower than 60%. 


Refinance options include:

  • Conventional Refinance
  • Cashout Refinance
  • FHA Streamline: If you already have an FHA loan and want to refinance, Quicken Loans makes the process easy to lock-in a better rate.

The Application Process

The application process for a new home loan or home refinance is quick and easy. Interested borrowers can start the application process to see the rate and loan terms they would qualify for without having to commit if they change their mind. 

Here’s what to expect from the application process:

  • Enter basic info: Share with Quicken Loans your desired loan type, home type, credit profile, zip code, home or refinance financial information, personal information and job and home history. 
  • Expect a soft credit pull: After you enter all of your information, Quicken Loans will do a soft credit pull to show you what type of rates and loans you prequalify for. 
  • Choose your loan: If you are ready to choose your purchase or refinance loan, you will then be able to upload all of your financial documents and work with an underwriter to complete the loan. You will also be able to contact the individual working on your loan via phone or email if you have any questions. 

Rates and Fees

Home loans can include many fees. These fees are typical for every lender, not just for Quicken Loans. Here are a few fees to expect:

  • Downpayment: A VA loan requires 0% down, but other loans require at least 3-3.5% down. 
  • Appraisal and Home Inspection Costs: These are both important to have during the home buying process and will typically cost an additional $800-$1,000, depending on your area. 
  • Closing costs: Expect to pay 2-6% of your home’s value as closing costs. 
  • Private Mortgage Insurance (PMI): For loans with less than a 20% downpayment, borrowers will have to pay an additional .05%-1% of their home value for PMI each year. 

Quicken Loans Quicken Loans View Rates

Help & Support

Quicken Loans contact page offers many options to get in touch with customer service, including Spanish-speaking support and out of country support. The two most popular forms of support include:

Online Chat available:

  • Monday – Friday, 7:00 AM – 12:00 midnight ET
  • Saturday – Sunday, 9:00 AM– 12:00 midnight ET


Call 1-(800) 251-9080 during the following hours:

  • Monday – Friday, 8:00 AM – 10:00 PM ET
  • Saturday, 9:00 AM – 8:00 PM ET
  • Sunday, 10:00 AM– 7:00 PMET

FAQ

What’s The Difference Between Being Prequalified And Preapproved?

While lenders might use these terms interchangeably, they mean two different things. In a typical prequalification, a lender may or may not pull your credit to get an idea of what loans you qualify for. In a proper pre approval, a lender will pull your credit. They’ll also ask you for documentation like bank statements, pay stubs and W-2s so they know exactly what the top end of your budget would be based on an assumed interest rate. 

How Long Should I Own My Home Before Refinancing?

In most cases, you'll need to be in your current home for at least a year before getting a significant financial benefit from refinancing.

How Long Does It Take to Close on a House?

The time it takes to close on a house, and get your mortgage loan application approved, usually runs anywhere from 30 – 50 days. Signing the paperwork on closing day can take up to an hour or more depending on whether there are any problems. A problem-free closing day, though, can last less than an hour.

Address 

Quicken Loans has several offices in popular cities, including:

Detroit: 

1050 Woodward Ave., 

Detroit, MI 48226

Phoenix:

1 North Central Avenue,

 Phoenix, AZ 85004 

Cleveland: 

100 Public Square, 

Cleveland, OH 44113-2208 

Charlotte: 

6135 Park South Drive Suite 200,

 Charlotte, NC 28210

Quicken Loans Quicken Loans Visit Quicken Loans

Summary

If you want to purchase or refinance your home with the convenience of online tech while still having easy access to a real human, Quicken Loans offers both. They will hold your hand through the process and are upfront about fees and rates every step of the way. 

Methodology

This review was completed with the use of Quicken Loans website, as well as third-party review sites such as TrustPilot. 

Nadav Shemer
Written byNadav Shemer

Nadav Shemer specializes in business, tech, and energy, with a background in financial journalism, hi-tech and startups. He enjoys writing about the latest innovations in financial services and products. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

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Trustpilot reviews

See what some costumers are saying about Quicken Loans
Quicken Loans
ExcellentReviews 18,611
on
Excellent
85%
Great
9%
Average
2%
Poor
1%
Bad
3%
  • author
    Jason Biegel
    10 hours ago
    Great experience from start to finish

    Great experience from start to finish. Dana was very helpful and answered any question in a timely manner

    ...

  • author
    Darwin Greene
    a day ago
    It was an amazing experience working…

    It was an amazing experience working with Rocket Mortgage. Their Officials are knowledgeable, patient and most of all very understanding. During my processing I had to quarantine because one of my family members came down with COVID but as soon as I was done They were back on target and loan came through within 2 weeks

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  • author
    Wendy Cotner
    a day ago
    Everyone was so nice and helpful

    Everyone was so nice and helpful . We have always been so satisfied with Quicken Loans.

    ...

  • author
    Betty Thomas
    a day ago
    Chris with Rocket is great

    Chris was great providing information that best fit my needs and concerns. The entire process was easy.

    ...

  • author
    Linda Carroll
    a day ago
    Very friendly and knowledgeable…

    Very friendly and knowledgeable personal. Very efficient and speedy closure

    ...

  • author
    Duane Duncan
    a day ago
    Excellent customer service

    Excellent customer service. No time was wasted during the process. Very user friendly interface.

    ...

  • author
    Jenny
    a day ago
    Everyone I dealt with during this…

    Everyone I dealt with during this process was very helpful and very kind!!!

    ...

  • author
    Marcia Jackson-Hooper
    2 days ago
    Everything went smoothly

    Everything went smoothly. The process was fast, less than 30 days. Of course it helps to have all documents in order.

    ...

  • author
    Jeffery Baker
    2 days ago
    Easy and quick

    Easy and quick. The young man that was put on the line to sign me on and walk me thru the process was absolutely amazing!

    ...

  • author
    Freddie Newsome
    2 days ago
    Just a note to express my satisfaction…

    Just a note to express my satisfaction with the Rocket Team. Everyone I spoke with during this transaction was very pleasant and knowledgeable of what I needed to do for a smooth and successful results. Thanks Rocket, you are the Best. F E Newsome

    ...

  • author
    PETER JACKSON
    2 days ago
    Refinancing with Rocket Mortgage

    I and my wife refinance our loan for our home the process was easier the second time, because they had all of our information. They not only matched all competition they beat them by a considerable margin. We closed inour house using first class technology. We would recommend that anyone looking to refinance or purchase a new house check out Rocket Mortgage you won't regret it.

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  • author
    Amy Castro
    2 days ago
    Highly Recommend Rocket Mortgage!

    I talked with several companies before getting to Rocket Mortgage and couldn't get the help or information I needed. However, when I spoke to the first rep at Rocket Mortgage (I wish I could remember his name) he was super helpful and referred me to Jerry Nammour to continue the process because being self employed makes the mortgage process a little more complicated/different sometimes. Every step along the way of my refinance was super easy. Jerry Nammour advocated for me and helped me through every step. Within a few weeks, I was closing and saving a ton of money on interest! I highly recommend Rocket Mortgage and in fact have referred a friend to Rocket Mortgage. Can't say enough good things about them!

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  • author
    David Summers
    2 days ago
    Love our Quicken Loans

    We had such a great experience refinancing our home. Our representative was so helpful and so quick eith everything. We will never leave Quicken.

    ...

  • author
    Eric L
    3 days ago
    Easy Refinance

    The process of our refinance was seamless and so easy. Joe P was great to work with and the process from start to finish was a week and a half! Incredible!

    ...

  • author
    Delbert Gregg
    3 days ago
    Excellent experience

    Excellent experience. Everyone was very nice and knowledgable

    ...

  • author
    Gregory Anderson
    3 days ago
    Some problems with loan approval

    There was a long delay getting the appraiser to come out to complete the appraisal. Many documents had to be submitted twice because we were told they weren’t in our file.

    ...

  • author
    Bradley Jones
    3 days ago
    Pros.

    Pros. Was able to get reduced interest rate and save on monthly payment. Very responsive and helpful team. Cons. . It took a better offer from a competitor to get there. I understand business so this don't affect my experience. Thank you.

    ...

  • author
    Frances Altamirano
    3 days ago
    Our initial request was received by…

    Our initial request was received by Jason Billings who was informative and very helpful. He was patient and worked with me to get a decent rate and terms. He was totally supportive with each and every call that I made. He followed us through the entire process from start to finish. Jason was so helpful that we initiated another refi for a home in Tucson, AZ. Again, he was so very helpful and checked to make sure we were satisfied with the process.

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  • author
    Tanya Moss
    4 days ago
    Thank you

    All involved were professional, prompt, informative, all demonstrated great time managment and also made most, if not all, steps in the process super easy and convenient. Thank you

    ...

  • author
    S.Goode
    Oct 13, 2021
    Easy fast efficient

    Easy fast efficient

    ...

  • author
    Megan Wolff
    Oct 13, 2021
    The Quicken/Rocket/Amrock process is…

    The Quicken/Rocket/Amrock process is wicked fast. The people are very nice and helpful. This is my fourth loan through the company and the only time I was really disappointed. I specifically asked for my homeowners insurance and taxes to be held in escrow so they are just part of my monthly payment. I even got confirmation, sort of, that it was done. But it was not. This is a really great and easy company to do business with and they really want to help you. I’m going to go ahead and attempt to manage the homeowners and taxes myself. It’s probably better because I know the mortgage companies usually have an extra amount or cushion to be sure there is enough to pay taxes and insurance. So I will ultimately save money yearly I guess. Just because of this snafu I was very disappointed but it will not stop me from suggesting Quicken to others looking for a first mortgage or a refi. They really are great.

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  • author
    RONALD E YOUNGBLOOD
    Oct 13, 2021
    You Guys did a good job

    You Guys did a good job. I thank you very much

    ...

  • author
    Rodney Chatman
    Oct 13, 2021
    I've done this three times please refer…

    I've done this three times please refer to the other comments

    ...

  • author
    Susan Wittich
    Oct 13, 2021
    AMAZING is the best word to describe…

    AMAZING is the best word to describe our refinance of a couple weeks ago. I remember when, many years ago, we sat in a lawyer's office amongst a dozen expensive suits, signing paper after paper and wondering if I'd ever see a free dime again. Now, it's all done via computer, you don't "sign" anything at all (not with a pen anyway) and we sat back with iced tea in hand, marveling at how easy it had become. It's the only way to go.

    ...

  • author
    Jon Hubbard
    Oct 13, 2021
    We have nothing but good things to say…

    We have nothing but good things to say about Rocket! True to the name “Rocket” and the customer service from Melissa Delia was out of this world. (See what I did there? Rocket - Out of this world… sigh). Really, 1st rate and 1st Class all the way. We are singing the praises of Rocket Mortgage. Thank You!

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  • author
    ELM
    Oct 13, 2021
    Smooth Seamless Process

    Smooth, seamless and fast processing with the most competitive rate and discounted closing costs. I would recommend to anyone refinancing or buying a home.

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  • author
    SC customer
    Oct 13, 2021
    Incredibly quick flip on a refi/cash…

    Incredibly quick flip on a refi/cash out. Everything done in less than 10 days. Always a pleasure when they call me.

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  • author
    kathy
    Oct 13, 2021
    Very simple and easy to work with the…

    Very simple and easy to work with the whole team. The whole experience was a weight off of our shoulders. Than you again!

    ...

  • author
    Clara Dilia Cabrera
    Oct 13, 2021
    The entire process was smooth and was…

    The entire process was smooth and was fast. Just everything should be cleared and nothing hidden to customers.

    ...

  • author
    James Mc
    Oct 12, 2021
    Very simple process

    Very simple process, Dee was very easy and friendly to work with. Will recommend Rocket Mortgage.

    ...

  • author
    Rick Lobue
    Oct 12, 2021
    The process was very simple

    The process was very simple. I was well informed. The website was easy to navigate. I would definitely recommend Rocket Mortgage to others.

    ...

  • author
    Victoria Armonio
    Oct 12, 2021
    Fast and Easy Process

    We had an amazing experience with the processing of our refinance. Everyone has been wonderful and very much aware of our loan process any time you call or whoever you talk too. They are also very good in following up and keeping their clients up to date on the progresd of the refinance.

    ...

  • author
    Frances Chrisco
    Oct 11, 2021
    To all that were involved with the…

    To all that were involved with the closing thank you you all were very professional and very helpful. Thank you all very much.

    ...

  • author
    Matt
    Oct 11, 2021
    Terrible

    Terrible. Delayed our closing because they didn't get all the paperwork done in time. They kept asking for more paperwork and our closing was delayed then we had to pay for storage units, extra moving expenses, hotels, etc. And they said they would cover this and then didn't. I will never use them again. They also delayed another friend of mine by doing the same thing.

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  • author
    Jacqueline Walker
    Oct 11, 2021
    The whole process went faster than I…

    The whole process went faster than I anticipated. Love the way it flowed. Will refer Rocket Mortgage to family and friends.

    ...

  • author
    Roberto Conde
    Oct 11, 2021
    Excellent service

    Excellent service

    ...

  • author
    Felix Gonzalez
    Oct 11, 2021
    A team of highly trained professionals

    A team of highly trained professionals. All steps were impeccably timed. I was always informed of every step or through phone calls from Mario and Cindy

    ...

  • author
    Edwin Pierce
    Oct 11, 2021
    Great service and so fast to close

    Great service and so fast to close. Staff was great and Michael was s great help. Very professional and knowledgeable

    ...

  • author
    James Shelly
    Oct 11, 2021
    Excellent !!

    Excellent !!

    ...

  • author
    John Ludwig
    Oct 10, 2021
    Over the years I have refinanced a few…

    Over the years I have refinanced a few times, Rocket Mortgage was by far the easiest I have dealt with .Everyone I dealt with were professional and answered all questions I had. With their help every thing from application to closing went off without a hitch. It was really great to be able to have closing at our home. I would recommend Rocket Mortgage to anyone looking for a mortgage or refinance. It was really a very good experience!

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  • author
    Terry Blaylock
    Oct 10, 2021
    Very quick and efficient

    Very quick and efficient. Everyone involved was very knowledgeable and courteous and patient. I will recommend rocket mortgage to everyone I know because I’ve been with them for years and have had excellent service from them. Good job Rocket Mortgsge!

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  • author
    Barney Waters
    Oct 09, 2021
    You guys are wonderful to work with…

    You guys are wonderful to work with fast and always kept in touch your agent is a wonderful man real polite and nice

    ...

  • author
    Nicole Stojov
    Oct 09, 2021
    Smooth and easy

    We had wonderful service from Bruce. He was great to work with, thorough, and made our refinance process smooth and easy.

    ...

  • author
    Tomasa Zaragoza Camacho
    Oct 09, 2021
    Perfect experience.

    Perfect experience.. nice and easy experience

    ...

  • author
    Elizabeth Fulton
    Oct 08, 2021
    Sneaky

    Sneaky, not honest. I see nothing on this website that says anything about VA loans wonder why. Left my name OFF any paper work (yes I have crappy credit) but I've been on our mortgage from day 1. Guy didn't even let me read papers as I signed or initialed papers attorney looking then over & is not happy. THATS THIS COMPANY !!! E. FULTON Probably won't post this either. So rotten they are.

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  • author
    Christopher Wells
    Oct 08, 2021
    Quicken/Rocket mortgage have been…

    Quicken/Rocket mortgage have been awesome to work with. They were the only one willing to help my wife and I out when our initial loan was under Country Wide then turned into Bank of America. Bank of America wouldn’t work with us but Quicken helped my family out of the mess that the State furloughs put us into. Since then we have refinanced again with Rocket and it’s been a great easy experience. Thank you

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  • author
    Robert Connell
    Oct 08, 2021
    Very good service.

    Very good service.

    ...

  • author
    Juan Gonzalez
    Oct 08, 2021
    Effortless process

    Effortless process, simple to use platform. Easy to read and understand documents. Loan officers are responsive and knowledgeable. Fast to close and fund the loan.

    ...

  • author
    Shannon Rehm
    Oct 08, 2021
    Kept promises made and was helpful…

    Kept promises made and was helpful during the process.

    ...

  • author
    Roseann Cook
    Oct 08, 2021
    Efficient

    Efficient, knowledgeable and professional. Made the process quick and relatively easy.

    ...

  • author
    Krisxan Carpenter
    Oct 08, 2021
    Jesse Cumper was the absolute best….

    Jesse Cumper was the absolute best to work with at Rocket Mortgage. He was patient, understanding, and professional. I would recommend anyone to contact him with their mortgage concerns. He was fantastic and made my refinance the best. Thank you so much.

    ...

  • author
    Paulette Clark
    Oct 08, 2021
    The process was handled professionally

    The process was handled professionally. All of my questions were answered timely. My Rep carried out due diligence prior to submitting my loan ap. Outstanding service.

    ...

  • author
    Eustan Lewi
    Oct 08, 2021
    Not much to say now but my experience…

    Not much to say now but my experience was great thanks for sharing this site with me

    ...

  • author
    Gregory
    Oct 07, 2021
    Refinance Closed in 30 Days

    Our personal Loan officer, Kristen Johnson was great! She promised to close our refinance in 30 days and she did it. We worked with another company (Wells Fargo) and it took 5 months with no results!! Thanks Rocket Mortgage!

    ...

  • author
    Michael Bevers
    Oct 07, 2021
    Everyone was nice and clear and…

    Everyone was nice and clear and concise. But you have now twice undervalued the value of my home based on current market value. If I was going to refinance or get a new mortgage I would not use you based off of that alone. I only refinanced with you out of convenience. My second home I will be looking for wil be through local provider

    ...

  • author
    Crescentia Turner
    Oct 07, 2021
    Great service.

    Great service.

    ...

  • author
    Carolina Carmona
    Oct 07, 2021
    Fast, professional, painless

    It was fast, professional and painless. love it.

    ...

  • author
    Frank Mcmenomy
    Oct 07, 2021
    Everything worked out great

    Everything worked out great. Everyone was wonderful.

    ...

  • author
    Cassandra i Valdez
    Oct 07, 2021
    Hi good morning thank u know I have…

    Hi good morning thank u know I have cash to buy a house I paid off all my bill off now and get another car until mine come home thank u for the cash have blessed day god bless u I give u a ten for u

    ...

  • author
    Alicia Harris
    Oct 06, 2021
    The refinance with Rocket Mortgage…

    The refinance with Rocket Mortgage during it virtually was seamless. Since we had not done a refinance in a while the length of time it took was not too bad. One thing I liked about Rocket Mortgage was the ability to review my status online and also receiving emails from the team keeping me up to date with the process.

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  • author
    Jean Van Rixel
    Oct 05, 2021
    Very easy

    Very easy, convenient and helpful.

    ...

  • author
    Laurie Mcqueen Nolan
    Oct 05, 2021
    very good customer service !!

    very good customer service !!

    ...

  • author
    Christine Steele
    Oct 05, 2021
    The process was out standing everyone…

    The process was out standing everyone from the first phone call to signing the papers were profession, thoughtful, patient and very helpful!!!!

    ...

  • author
    Lori Bush
    Oct 05, 2021
    Everyone was very helpful and…

    Everyone was very helpful and knowledgeable about the process. It was easy and quick.

    ...

  • author
    Annastasia Swanson
    Oct 05, 2021
    We received what we were offered with…

    We received what we were offered with no gimmics

    ...

  • author
    Robin Pavia
    Oct 04, 2021
    Simple easy process

    Simple easy process. Since we had remortgaged earlier in the year, we did not have to submit anything and closed within 2 weeks!

    ...

  • author
    Myrna Hayley
    Oct 04, 2021
    Everything went quickly and very…

    Everything went quickly and very smooth. No problems at all!

    ...

  • author
    Arbel Hidoo
    Oct 04, 2021
    Refinance with Rocket Mortgage, depends in the loan officer you get.

    Refinancing with Rocket mortgage was seamless and more importantly, the representative is what made a difference. After a giant debacle caused by your first representative, Samir Ibrahim, dropped my refinance in entirety, and failed to call me, Dan Trotter picked up my concern and as upset as I was, Mr. Trotter solved al obstacles, saving me 1000 dollars in monthly mortgage payment by being creative, professional and resourceful.

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  • author
    Lauren Rubin
    Oct 03, 2021
    Awesome as always.

    Awesome as always.

    ...

  • author
    Dorothy Gardner
    Oct 03, 2021
    One delay after another

    One delay after another. Signed a whole stack of papers with notary on the 15th. Two loans weren't paid til Oct 2, one of which was a check sent to me to send off instead of Rocket Mortgage taking care of both in the usual manner. Still waiting to see if that loan will be charging us any fees after they receive the check that I paid extra to have sent by priority mail. Finally got some things done after multiple contacts to them from my son. Rocket Mortgage was recommended to me by a ex co-worker. I'm sorry to say that I won't be doing the same.

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  • author
    Vicki Phillips
    Oct 03, 2021
    customer service you don't see every day. it was wonderful

    they were very friendly and answered my questions no matter how stupid they were. They were also very patient with me, since it had been many years since i had gone through this process. i will recommend them to any one who will listen

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  • author
    Sally McGavran
    Oct 03, 2021
    Best financing experience we ever had…

    Best financing experience we ever had from start to finish.

    ...

  • author
    Kimberly Buchanan
    Oct 03, 2021
    Very happy with Rocket

    Very happy with Rocket, they make it go smoothly. Just did our second refinance, went really fast. Everyone was very helpful and informative.

    ...

  • author
    LeeAnn
    Oct 02, 2021
    So you said no pressure

    So you said no pressure. I do not want to hear from anyone email or otherwise. If I wa t to know somethingnI will contact you. I will not answer my phone nor will I answer emails so please do not. BI will contact you with any inquiry I may have

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  • author
    Jonathan
    Oct 02, 2021
    Easier than expected

    Easier than expected. I cant express how simple they made the whole process. Questions were answered quickly and left no questions. Highly recommended.

    ...

  • author
    Philomena Stephen-King
    Oct 02, 2021
    The refinancing from beginning to end…

    The refinancing from beginning to end was flawless. The agents were fantastic, helpful and knowledgable. Never thought I would process a mortgage remotely and it all went well. Thank you Rocket Morgage :-)

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  • author
    Glenn Parker
    Oct 02, 2021
    I was very happy with all of the…

    I was very happy with all of the support I got from rocket mortgage again thanks very much

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  • author
    LONNIE VAILE
    Oct 01, 2021
    Pleasant experience

    Pleasant experience, easy to accomplish goal.

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  • author
    Vincent Costa
    Oct 01, 2021
    I had no thoughts of refinancing our…

    I had no thoughts of refinancing our mortgage. Then there was an ad for quotes and I responded. Jeff Schnell of Rocket Mortgage called me resulting in enlisting ing Jeff to give us the best rate and closing fees. We ultimately agreed on a deal and within a few weeks the refinancing was completed. I am very pleased with the process and Jeff’s guidance throughout.

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  • author
    Levorn Peters
    Oct 01, 2021
    Five stars

    Five stars, I have not stop talking about my experience with my Loan. I had an excellent team.

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  • author
    Elizabeth Bliss
    Oct 01, 2021
    Beyond disappointed in Rocket. Disorganized, not accountable, deflective.

    I’m only providing one star because the system requires me to choose a star but I would rate my experience with rocket as less than any star. Rocket was disorganized, not accountable, and deflective. The incompetence was shocking and I’m irate that I have to give this terrible company almost $200,000 in interest over the next 30 years. I would not recommend anyone to use this company. Go to your local bank. Add to what angers me about the fact that I used Rocket for my mortgage - this review process. To provide this review so people know how terrible this service was, I’m automatically enrolled in Trust Pilot? Everything associated with getting a mortgage with Rocket has been forced connection to subsidiaries all the way down to the review.

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  • author
    Michael Bommarito
    Oct 01, 2021
    Working with Rocket was great

    Working with Rocket was great. They always made sure I was on top of everything I needed to do. They always there to answer any questions I had.

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  • author
    WALLY Buettner
    Oct 01, 2021
    Oliver was great to deal with

    Oliver was great to deal with. The loan process was easy for a returning customer. He also is working to save my son money in his loan.

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  • author
    Kristi Rossignol
    Oct 01, 2021
    This was the easiest experience I have…

    This was the easiest experience I have had. We started with another lender and it was one error or delay after another. After 8 months I fired them got a referral from a friend and within 3 weeks Taylor Doane had my loan finalized and funded. It was a joy to work with him and Rocket Mortgage. The overall experience was amazing.

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  • author
    Antoinette Signorelli
    Oct 01, 2021
    Our representative was extremely…

    Our representative was extremely helpful in getting us prepared for the application process. He literally was with us throughout the entire process. He was extremely knowledgeable, personable, encouraging and patient with us through0ut the entire process. A definite asset to your organization.

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  • author
    Brenda Adams
    Sep 30, 2021
    They care about people it came when I…

    They care about people it came when I was at my lowest and with the help of God and Rocket Mortage it put a smile back on my face thank you Jesus and Rocket Mortage yessssssss very pleased 🙏🙏🙏🥰🥰🥰🥰

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  • author
    Thomas Rossetti
    Sep 30, 2021
    The review is excellent

    The review is excellent, but incomplete! I am awaiting my promised two thousand dollar credit on my American Express account that was the original incentive to do the refinance with Rocket Mortgage. So far I have only received verbal assurances from Rocket Mortgage, but nothing in writing! Perhaps this review will inspire them to act.

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  • author
    Brian V.
    Sep 30, 2021
    The entire process went very smoothly

    The process went very smoothly. The online tool was excellent - I was able to upload all documentation quickly and easily and the notification of tasks that needed to be completed kept things moving along. Communication was great by all parties involved and every question I asked was answered promptly, regardless of the service provider. All around very good experience.

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  • author
    Anthony Browning
    Sep 30, 2021
    This was my first experience with refinancing a home

    This was my first experience with refinancing a home. The professional, courteous and very informative staff that helped my wife and I wade through the process of refinancing were superb. This process was easy, well timed and never a burden on either of us. The company worked around my wife's (911 dispatcher) schedule and my schedule (Police Officer) to make this the best experience. I can only hope that If in the next few years or longer that if I ever have to move and buy another home, that my experience will be as good as it was with Rocket Mortgage.

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  • author
    Janice
    Sep 30, 2021
    All went exactly as I hoped.

    All went exactly as I hoped.

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  • author
    Norma Pilar
    Sep 30, 2021
    So helpful and so quick.,highly…

    So helpful and so quick.,highly appreciated..keep up the good work..

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  • author
    RHay
    Sep 29, 2021
    Easy and Professional

    Easy, quick and efficient. The purchase went smoothly and all representatives were friendly, courteous and proud.

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  • author
    Theodore Bergman
    Sep 29, 2021
    Very attentive to our needs

    Very attentive to our needs. Easy to navigate through the process. Rates were great they beat everyone !

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  • author
    Michael & Finetta Dillard
    Sep 29, 2021
    Refinance

    The beginning process with Josh was great. Closing attorney was excellent and we are so happy that we are part to the Rocket Mortgage Family. We were with another mortgage company at it was a nightmare. Thanks for excellent customer service.

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  • author
    Jessica
    Sep 29, 2021
    Everything was so easy and so nice.

    Everything was so easy and so nice.

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  • author
    Linda Santucci
    Sep 29, 2021
    Painless

    Painless, efficient, fast!

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  • author
    SHERYL COUTURE
    Sep 29, 2021
    I became concerned when at crucial…

    I became concerned when at crucial time in the process and he didn't return my calls.... He had been so aggressive in the initial calls. With all the scams going on I became concerned. That I may have been a victim of a Scam due to him not returning my calls. It a was a Sunday, he returned my call on Monday and was angry at my messages, because I had contacted the company with my concerns. I realize now that I overacted at his silence but...I had exposed all my bank information and credit information..... I was concerned....

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  • author
    excellent company!!
    Sep 28, 2021
    we would use them again in a minute!

    we would use them again in a minute!! dealt with Dina messina from the start and are very pleased with her through the whole process, anytime we had a question she got back with us with an answer!! very personable and would reccomend her to anyone!!closed fast and like when they come to house to close!! THANKYOU JEFFREY AND KAREN SCHROEDER!

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  • author
    Kay
    Sep 28, 2021
    Process was very easy

    Process was very easy. Everything explained well and it was a pretty quick process.

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  • author
    James Riddell
    Sep 28, 2021
    Fast and easy

    Fast and easy

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