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Quicken Loans Review

America's largest online mortgage lender

Reviews 19,631

NMLS #3030

Visit Site

Quicken Loans

Excellent

Reviews 19,631

Visit Site

Nadav Shemer

Sep. 20, 2023

2 min read

Quicken Loans Summary

Having helped over 2 million families finance their homes, Quicken Loans is America’s largest mortgage lender. Quicken has a brick and mortar stability with all of the online perks — 98% of the lender’s home loans are originated through its Rocket Mortgage digital platform. With Rocket Mortgage by Quicken Loans, you can start your mortgage application and lock in a rate just by answering a few basic questions about your goals.

Pros

Ranked #1 in customer satisfaction by J.D Power
A range of terms and loan types
Easy online application process

Cons

No HELOCs or home equity loans
620 minimum credit score for most loans

Quicken Loans at a glance

9.6

Editorial score

Customer Service and Support

Award winning customer service

10.0

Variety of Loan Types

Purchase, Refinance Home Equity, VA

10.0

Variety of Products

8-30 years, 5/1 or 7/1 ARM

10.0

Online Experience

Wide range of educational resources

8.0

Geographical Availability

Available in all 50 states

10.0

Quicken Loans Visit Quicken Loans

Overview

Quicken offers a wide selection of loans for purchase or refinance. These include conventional, FHA and VA loans, as well as its unique YOURgage flexible loan option (more on that below).

For those anxious about buying or refinancing a home, Quicken Loans makes the experience easier and customized to your needs. Quicken has loans to suit all kinds of specific situations, such as low credit, low-equity refinancing, and very large loan amounts.

Borrowers can quickly see how much of a home loan they qualify for before they start the search, or if they feel uncomfortable online, they can also connect with a Home Loan expert on the phone.

For 11 years in a row, Quicken Loans has been ranked #1 in customer satisfaction by J.D Power.

Suitable For?

Quicken Loans is a good choice for many borrowers, including those securing a conventional home loan and those using VA or FHA loans to fund their purchase. Along with traditional loans, Quicken Loans also has a mortgage program called YOURgage which offers borrowers fixed rates between 8 and 29 years.

Types of Loans/Products

Whether you are purchasing a home or refinancing your dream home, Quicken Loans has several loan options available.

Popular purchase options include:

Adjustable-Rate Mortgage (ARM): Choose a conforming rate with as little as 5% down.
FHA Loan: Borrowers can secure a 15-,25-, or 30-year FHA loan with as little as 3.5% and a 580 FICO score. To qualify, individuals must also have funds to cover the upfront mortgage insurance premium and a debt-to-income level lower than 50% and 2-6% for closing costs.
15-or 30-Year Fixed Loan: Both loans require a minimum 620 credit score, 3% down payment, a debt-to-income level lower than 50% and 2-6% for closing costs.
YOURgage: YOURgage is available for any buyer who meets the financial requirements. This customized loan requires a minimum 620 credit score, 3% down payment, a debt-to-income level lower than 50% and 2-6% for closing costs.
Jumbo Loan: For home loans from $548,250 to $2,000,000, borrowers can opt for a jumbo loan. To qualify, borrowers must put at least 20% down.
VA Loans: This is a no-down-payment loan for qualified veterans, service members and their spouses. The minimum FICO score to qualify is 620 and a debt-to-income level lower than 60%.

Refinance options include:

Conventional Refinance
Cashout Refinance
FHA Streamline: If you already have an FHA loan and want to refinance, Quicken Loans makes the process easy to lock-in a better rate.

The Application Process

The application process for a new home loan or home refinance is quick and easy. Interested borrowers can start the application process to see the rate and loan terms they would qualify for without having to commit if they change their mind.

Here’s what to expect from the application process:

Enter basic info: Share with Quicken Loans your desired loan type, home type, credit profile, zip code, home or refinance financial information, personal information and job and home history.
Expect a soft credit pull: After you enter all of your information, Quicken Loans will do a soft credit pull to show you what type of rates and loans you prequalify for.
Choose your loan: If you are ready to choose your purchase or refinance loan, you will then be able to upload all of your financial documents and work with an underwriter to complete the loan. You will also be able to contact the individual working on your loan via phone or email if you have any questions.

Rates and Fees

Home loans can include many fees. These fees are typical for every lender, not just for Quicken Loans. Here are a few fees to expect:

Downpayment: A VA loan requires 0% down, but other loans require at least 3-3.5% down.
Appraisal and Home Inspection Costs: These are both important to have during the home buying process and will typically cost an additional $800-$1,000, depending on your area.
Closing costs: Expect to pay 2-6% of your home’s value as closing costs.
Private Mortgage Insurance (PMI): For loans with less than a 20% downpayment, borrowers will have to pay an additional .05%-1% of their home value for PMI each year.

Quicken Loans View Rates

Help & Support

Quicken Loans contact page offers many options to get in touch with customer service, including Spanish-speaking support and out of country support. The two most popular forms of support include:

Online Chat available:

Monday – Friday, 7:00 AM – midnight ET
Saturday – Sunday, 8:00 AM– midnight ET

Phone support during the following hours:

Monday – Friday, 7:00 AM – midnight ET
Saturday, 9:00 AM – 8:00 PM ET
Sunday, 9:00 AM– 7:00 PM ET

FAQ

What’s The Difference Between Being Prequalified And Preapproved?

While lenders might use these terms interchangeably, they mean two different things. In a typical prequalification, a lender may or may not pull your credit to get an idea of what loans you qualify for. In a proper pre approval, a lender will pull your credit. They’ll also ask you for documentation like bank statements, pay stubs and W-2s so they know exactly what the top end of your budget would be based on an assumed interest rate.

How Long Should I Own My Home Before Refinancing?

In most cases, you'll need to be in your current home for at least a year before getting a significant financial benefit from refinancing.

How Long Does It Take to Close on a House?

The time it takes to close on a house, and get your mortgage loan application approved, usually runs anywhere from 30 – 50 days. Signing the paperwork on closing day can take up to an hour or more depending on whether there are any problems. A problem-free closing day, though, can last less than an hour.

Address

Quicken Loans has several offices in popular cities, including:

Detroit:

1050 Woodward Ave.,

Detroit, MI 48226

Phoenix:

1 North Central Avenue,

Phoenix, AZ 85004

Cleveland:

100 Public Square,

Cleveland, OH 44113-2208

Charlotte:

6135 Park South Drive Suite 200,

Charlotte, NC 28210

Quicken Loans Visit Quicken Loans

Summary

If you want to purchase or refinance your home with the convenience of online tech while still having easy access to a real human, Quicken Loans offers both. They will hold your hand through the process and are upfront about fees and rates every step of the way.

Methodology

This review was completed with the use of Quicken Loans website, as well as third-party review sites such as TrustPilot.

Written by

Nadav Shemer

Nadav Shemer specializes in business, tech, and energy, with a background in financial journalism, hi-tech and startups. He enjoys writing about the latest innovations in financial services and products. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

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Trustpilot reviews

See what some customers are saying about Quicken Loans

Excellent

•

Reviews 19,631

Excellent

85%

Great

Average

Poor

Bad

eric ohemeng

a month ago

The entire Rocket team was very helpful.

susan michaels

3 months ago

Pond scum do not use for mortgage

Pond scum do not use for mortgage! Spouse is NOT ON MORTGAGE OR DEBTOR! Is charging attorney fees and escrow WHICH WAS NOT DUE OR ARREARS at the time of her filing Chapter 13 absolutely the WORST EVER they do not even have the correct SSI number! The deed is NOT IN HER NAME SCUM we will be fighting this.

will rob

4 months ago

This company operates like a timeshare pitch....

This company is like a timeshare pitch. Over sells what they can do just to get me to do an hard inquiry on my credit just to over the worst loan estimate ever. I can get what they were offering without even broadcasting my high credit score. This use to be a good company, it's just a den of salesmen now. Will not use or recommend ever again. Seems like they are position to prey on low-to-mid income families.

joan esposito

5 months ago

Allen was wonderful

Allen was wonderful. Allen and his team were excellent. I would refer Rocket Mortgage to everyone seeking a mortgage.

patrick mcfarland

7 months ago

Quick and easy

From the time we talked to Dana Mason until our settlement date our refinance was smooth and painless. She’s knowledgeable and friendly and genuinely had our best interests at heart. Her communications and explanations of the next steps were impressive! She’s an asset to your company!!!

donna donahoe

7 months ago

Thumbs up for Rocket Mortgare!

All questions were answered and the service was awesome. Very happy with the results.

tracey williams

7 months ago

The quick efficient process

The quick efficient process, online document submission, flexibility in location for closing.

jane ellis

7 months ago

I loved my experience from the time I…

I loved my experience from the time I called rocket to the time I closed! It was so easy, professional, and patient and courteous from all representatives I dealt with! I would forever use them again and again! I have already referred family and friends as well!

maria gutierrez

7 months ago

Heather was extraordinarily pleasant and assiduous! Benny worked so hard 2 help us. Travis quickly responded to all of our questions

Heather was such a pleasure! She remained assiduous and patient. Benny was always available and always helped us. Travis was excellent at helping us with all of our strenuous - but very necessary- documents.

shawn, cleveland

7 months ago

Thank you!

From start to finish, working with Rocket Mortgage was fantastic. They were so kind, knowledgeable and responsive to my many questions. I am very grateful to the team for their professionalism and knowledge. As a first time home buyer, I am very grateful to have had the individuals I worked with. Special shout out to Ben Dunn, who answered questions and took calls at all hours of the day throughout the entire home buying process. I can’t thank him enough for all of his assistance and support. Would - and have - recommended Rocket Mortgage to my friends.

shannon siddall

7 months ago

This is my 2nd time working with them…

This is my 2nd time working with them they extremely issue to deal with the process is quick and very friendly people my loan officer was ready to work with.

edward mitchell

7 months ago

It was quick and easy

It was quick and easy. Everyone that worked with me was informed and helpful.

sylvia hooks

7 months ago

You may be shaky when you start, but Rocket Mortgage immediately puts you at ease.

The employees at Rocket Mortgage are very interested in our needs and go over several options of the choices we could make to get financial help. This is my third mortgage with them and I have never been let down.

kenneth perkins

7 months ago

Excellent service and smooth process customer service from the…

Excellent customer service from the whole team. 😊😊😊😊😊. Quick and smooth and great banker.

doesn’t matter

7 months ago

Another idiot company that can’t do…

Another idiot company that can’t do their WHOLE job and tell me an interest rate they offer after gathering ALL MORE THAN ENOUGH information tells me I qualify for all their products yet tells me when’s a good time to get back to you? I warned the guy said you have to hold your end of the bargain you literally said you will tell me on the phone call the rate and then rug pulled with a pathetic deflection. CLICK! KEEP IT DONT NEED IT!!

patrick easterling

7 months ago

They never ever screwed up!

They never ever screwed up!! if l was gay l would be dating Oliver, and since l'm straight, can you ask Katya if she into fat guys in their seventies? I'd offer my Hawaiian condo, but after my wife finds out I'll be pushing a shopping cart in an dirty alley in Vegas, if l'm lucky! Seriously, they did fine, the few minor gliches in the online 'click here' stuff were quickly dealt with, and my usual mental confusion and inability to grasp mathematics were politely accommodated by real professionals.

travis shields

7 months ago

Everyone was great

Everyone was great. Very fast and efficient group! Thanks

bryan hoie

7 months ago

I had a great experience with Rockit…

I had a great experience with Rockit Mortgage. Everyone was very courteous and helpful.All paperwork was handled quick and professional.

arkady melkonian

7 months ago

Nice

Nice, quick! You mean business!!👍👏🏼

marv king

7 months ago

The Rocket Team was very professional…

The Rocket Team was very professional and contaced us about the right amount, where the Rocket Mortgage app/website did the rest. A good combination!

michael dunn

7 months ago

The entire process was simple and…

The entire process was simple and awesome, I have nothing but praise. The only minor issue I had was after closing when the checks were mailed to me to pay my lenders. I mailed the checks immediately, but some of them were very slow to process through the mail. I actually had late fees assessed to my accounts and late payment reports were applied.

anthony miland

8 months ago

ALL OF THE PEOPLE I WORKED WITH WERE…

ALL OF THE PEOPLE I WORKED WITH WERE FANTASTIC. PROFESSIONAL, FRIENDLY AND CARING ABOUT ME... OVER THE 8 DAY EVENT. ESPECIALLY MY INITIAL PERSON WHAT A GREAT MAN HE WAS AN IS. MR. DAVID MANDERFIELD. SO DAM INTELIGENT AND FRIENDLY, KIND AND SO VERY HELPFUL. THANKS DAVID. !!!!!+

laurence schultz

8 months ago

Rocket morgage make it easy for me to…

Rocket morgage make it easy for me to apply for a loan and find the house i want.

yvonne lorenzo

8 months ago

Brian was very helpful and always…

Brian was very helpful and always available for questions. The process was super easy and very fast. The only issue I have is with your method of paying off debt. Paying through sending a check as opposed to digital payments made the process much more difficult. I am still trying to have payments applied to a few of my accounts and they received their checks back on January 27-30. I sent payments certified mail so I was able to track receipt. I have wasted several hours and days on the phone trying to get these resolved. They all explain that mailed in checks take much longer to process. Meanwhile due dates are passed for payment. Very frustrating. Why do you use such an antiquated system in this digital world?

marlon rampersad

8 months ago

Real Talk

I went through offers on 5 houses that I was either outbid on, or something else fell thru and for the final house, every member from Rocket Mortgage, thru the process was straightforward, simple and very helpful from start to finish. I moved over to Rocket Mortage from another loan company. Rocket Mortgage explained every piece of the process, walked me through it without complications, and stayed in contact throughout. I would say, if you want a smooth, uncomplicated transaction, contact Rocket Mortgage now, professionalism bar none!!!

joseph maloney

8 months ago

Rocket Mortgage App actually works great

Your mortgage/refi app is unlike most other apps. Yours works and it’s easy to use

patricia hess

8 months ago

Everyone I worked with was very…courteous and helpful.

Everyone I worked with was very courteous and helpful; any questions I had were answered quickly. Process moved along very smoothly and I was kept well informed. I highly recommend Rocket Mortgage!

felix gonzalez

8 months ago

Excelente Favian muy profesional

disappointed customer

8 months ago

Absolutely terrible company. DO NOT USE THEM FOR MORTGAGES

Absolutely terrible company. They altered my original quoted mortgage without notifying me and would do nothing to correct the situation. For a company that specializes in mortgages they are doing some extremely shady busy practices and do not stand behind what they put out.

elizabeth t.

8 months ago

The team was amazing

The team was efficient, professional and friendly. Easiest process I’ve ever done.

craig

8 months ago

Easiest refinance I ever done.Upfront…

Easiest refinance I ever done.Upfront about terms,cost,fees and mortgage.

rebecca mcgowan

8 months ago

Danny Blake fantastic agent

Danny Blake fantastic agent. Very helpful. Highly recommend him to a friend of my. Great guy to work with.

gary michael

8 months ago

Very nice people

Very good to work with

susan stachelski

8 months ago

Alisa…. always helpful!!

Working with Alisa is always informative and fun. She will always respond quickly and answer questions anytime. She is always ready to help!! I would have given five stars but the closing specialist wasn’t Alisa. Alisa even helped us at closing via phone! Thank You Alisa!!

douglas milder

8 months ago

All personnel were very professional

All personnel were very professional, knowledgeable, friendly, helpfull & easy to communicate with.

mark stewart

8 months ago

Easy yet very satisfying

Everyone associated with my loan from start to finish was professional courteous and knowledgeable. It was an easy yet satisfying experience. Thank you

corliss davis

8 months ago

Rocking Rocket

The ease of the process and Garrett Nicholas being knowledgeable, personable not to mention professional!

josephine zack

8 months ago

what i dislike is they issue checks for…

what i dislike is they issue checks for me to send to my credit cards & i have to depend on the mail & they still haven't gotten the checks.

colleen

8 months ago

Knowledgeable

Knowledgeable, patient, informative loan officers, and all assistance, that provide help and information to get a smooth loan approved and closed in a timely manner. I highly recommend Rocket Mortgage!

ida solomon

8 months ago

Knowledgeable helpful

charlie colon

8 months ago

Roger Hernandez Super

The broker Roger Hernandez couldn't be any better he is super,the rest of the team also good i give him A++++++

wayne bailey

8 months ago

From the first day I made contact with…

From the first day I made contact with Deidre Newman and the rest of the crew, it was on point. I appreciate Deidre for her effort and guidance in securing the loan.

stacey bozeman

8 months ago

So convenient and efficient

So convenient and efficient! Friendly and helpful through the process.

kenneth smith jr

8 months ago

Outstanding customer service

Allen McKinney was great! Answered all my questions and very courteous. Thank you very much.

karen a durand

8 months ago

Very very nice to work with

max

8 months ago

Awesome experience great bank to have…

Awesome experience great bank to have mortgage with whole team at Rocket is really professional and on time even working through weekends highly recommend other banks charged more fees where rocket gave better rate and less fees

edward nichols

8 months ago

fast great easy simple

cynthia dabney

9 months ago

Agents were knowledgeable and were…

Agents were knowledgeable and were always available. They were sensitive of my concerns.

christina banares

9 months ago

Best rates in town!

Best rates in town!! Everyone was very knowledgeable and helpful. Rates were the best we could’ve achieve during a hard time with mortgage rates.

julius bledsoe

9 months ago

Excellent online application process…

Excellent online application process with assistance to help you navigate through the application. Information about your next steps and what was required to complete the application.

deborah merritt

9 months ago

Professional and expeditious

The process was handled in a very professional and expeditious manner. Everyone that I had contact with was very patient and thorough in explaining each step as I went through the process.

sam

9 months ago

I have had no issues.

edward snyder

9 months ago

Very helpful

everything was great and went smooth

debra smith

9 months ago

Easy & pleasant to work with…

Easy & pleasant to work with representatives

jesus rodriguez

9 months ago

I went through a terrible hard time…

I went through a terrible hard time from hurricane Ian, I lost all my food and a week off of work and unexpected home repairs. At the end of the forbearance plan I was told i am only approved for a loan modification. I was not about to allow QL to change my interest rate as I currently have a great one,So I scrambled to come up with the two months of mortgage payments I was behind on due to a natural disaster. Rocket mortgage was absolutely no help and it caused more stress on me. I have been with QUICKEN loans for many years. I am very disappointed in Rocket mortgage.

james

9 months ago

Rocket Mortgage was excellent

Rocket Mortgage was excellent. The title company that Rocket mortgage used was a bit problematic. Everyone was helpful and a bad situation with the Title company was finally worked out.

s. carty

9 months ago

My experience with Rocket Mtg.

My agent, Diane Wilkoff, made the experience especially pleasant with her knowledge, patience and going above and beyond. I definitely recommend Rocket Mortgage because of her and the other agents I had the pleasure of dealing with.

scott reynolds

9 months ago

Simply the Best !

From start to finish the people I talked were so nice . They answered any questions I had . Would recommend the Rocket team to everyone ! Just can't say enough !!

enmar mahdi

9 months ago

The best experience

kathy teal

9 months ago

Great people

Great people. Quick process. Very responsive.

angelique farley

9 months ago

Super pleased with how efficiently they…

Super pleased with how efficiently they closed our loan. Our mortgage consultant and everyone involved went above and beyond

javier lozano

9 months ago

Natalie manders was the best she help…

Natalie manders was the best she help every step of the way would recommend

philip

10 months ago

Pushy

I felt rushed, representative was a little pushy to get me to close. Or even commit! Support staff gave me incorrect information multiple times. Not a horrible experience, but not the best. I might or might not use them again in the future.

rita nietz

10 months ago

The people from Rocket Mortgage were…

The people from Rocket Mortgage were friendly, patient, and dedicated to helping us every step of the way through the entire refinance process... they answered every question and worked with and for us! I highly recommend Rocket Mortgage and will use them again in the future.

carol robinson

10 months ago

The professionalism.

jennifer provence

10 months ago

The Loan officer was fantastic

The Loan officer was fantastic. But once the process started, it got for closing, it got clunky. I was having to chase both parties to get them to meet the closing date. My closing date was pushed twice because of Rocket. I also had to pay an extra payment on my loan because they couldn't meet the first deadline.

michele tomlak

10 months ago

Mary was amazing!!

richard finley

10 months ago

Rocket Mortgage was very helpful and…

Rocket Mortgage was very helpful and easy to work with

john gordon

10 months ago

My REFINANCING WITH ROCKET MORTGAGE

As always Rocket mortgage handled MY refinancing with professionalism and speed, always keeping me informed. I ve been a Rocket Mortgage customer for many years, that won't change.

joan ward

10 months ago

Mark was very knowledgeable

Mark was very knowledgeable, informative, patient and extremely helpful. Listening to him gave me the positive strength I needed to go forward with my decision. With him there can be hope.

robert rechtin

10 months ago

Timely response

Response was quick and timely. While more costly time to closing was excellent and we were under a time crunch.

valeria williams

10 months ago

Thankful

Everyone that I worked with was courteous and helpful from beginning to the end.

andrea johnson

10 months ago

The application process was fast and easy.

The application process was fast and easy. I especially like the fact that I had an application team and could communicate with any member of the team. The online process was easy and the progress meter was very helpful. My team members were very professional and could always answer any questions I may have had. I can't speak highly enough of their process and the outcome. I would highly recommend Rocket to anyone I know. Thank you much for your awesome service. They all were very cordial, and at no time was I reluctant to contact them.

william kicinski

10 months ago

Great

Everything went well

robbin sherrell

10 months ago

Everything was fast and easy always…

Everything was fast and easy always answered my questions

anthony pulgine

10 months ago

The process was very easy on line

The process was very easy on line, and the communication throughout was terrific!

joslyn bowling dixon

10 months ago

Quick approval and close

Quick approval and close. Loved the app and the digital copies of documents and the to-do check lists for both me and Rocket Mortgage. Really liked my initial loan officer Geoffrey, and Zack the closing officer as well as Geoffrey were responsive and accessible throughout the process. One thing I would share as a place to improve is developing a more streamlined approach in working with new construction properties. Some of the Rocket Mortgage SOPs do not work or apply to new construction and that can create unneeded redundancies. Other than that, great experience and highly recommended.

michael goforth

10 months ago

Mark Grillo is the reason

Mark Grillo is the reason. Outstanding service. Calm, incredibly knowledgeable, and always there when needed.

leela

10 months ago

Rocket was top-notch

Rocket has great, knowledgeable, friendly people. The process and on-going updates was easy and top-notch. great experience for a mortgage.

david longiaru

10 months ago

Pretty much seamless throughout the…

Pretty much seamless throughout the whole process. Professional and knowledgeable associates moved the refinance expeditiously. The only negative aspect was toward closing l, 3 associates gave me 3 different amounts on total cash out at closing. This was eventually rectified and we moved forward without any further issues.

james greer

10 months ago

Quicken Loans came thru to help us manage our debt!

Despite the ridiculous number of "outliers" who "sensed" that I had applied for a refi, QL did the business! They had answers to all of our questions, and worked closely with us to reduce our debts. Thanks QL!

harry buckley

a year ago

Everything went better than expected

Everything went better than expected. Thank you 😊

david dawson sr

a year ago

From the beginning to the end everyone…

From the beginning to the end everyone that I dealt with was pleasant and patient. They took the time to make sure I fully understood all that was presented to me and my wife.

francis adams

a year ago

Help

I was satisfied the way it went down was informed most of way. Money to me was suposed be 28000 but when done only 17000 to fix house , was better than nothing. Thankyou

john castro

a year ago

It was very quick

It was very quick, especially setting up an appointment for the appraisal of my home

william dickerson

a year ago

I love that this was so easy

I love that this was so easy. Applied and closed in 2 weeks.

carroll camper

a year ago

MY MORTGAGE BANKER AND MY TEAM WAS VER…

MY MORTGAGE BANKER AND MY TEAM WAS VER KNOWLEDGIBLE, FRIENDLY, HELPFUL AND VERY PROFESSIONAL.

cindy

a year ago

Robert Wood Outstanding to work with!!!

We worked with Robert Wood for several weeks starting around September 2nd. He is Outstanding went above and beyond. We had many bumps in the road and helped smooth them all out. He should be considered a very Valued employee to you.

lillie

a year ago

Great customer service

Working with Camerin was great. She is very pleasant and made it easy for us to purchase our new home. She worked with us for approximately one year. We actually closed on 7 Oct 2022.

debra vickery

a year ago

Excellent experience

Knowledgeable, friendly professionals with great communication. They were open and clear from the beginning about my options, provided information along the way about what to expect and how everything would work without jamming my inbox with unnecessary messages, most of the paperwork was handled online and having the closing at my home at a date and time I chose was very convenient. Excellent experience!

a year ago

A smooth refinance

From the initial contact with a banker, then to the customer care team, solutions manager and title company, it was a streamlined process that ended with us refinancing painlessly. The people were professional, knowledgeable and personable. The online communication was timely and transparent. It was a welcome change from the last time we had a real estate transaction.

lawrence gladfelter

a year ago

My Opinion …

Each individual was highly professional and courteous. In particular I wish to note that Christine Maxwell was fully understanding, knowable and humorous, your lucky to have her. I felt there where to many people involved, with one saying one thing the next either saying different or not aware of what had already been said. it could become confusing. In review to Rocket, I said I do not like mortgage companies and would be redescent to recommend however, I wish to amend that statement, if asked I would recommend - Quicken The next line is unfair, the process did no take one day it took several weeks.

ronald dix

a year ago

Fast, simple and easy

From start to finish it was a no pressure experience. Communication was fast and on time with only one glitch, which was rectified quickly when identified.

raymond lopez

a year ago

Good reliable Caleb.very professional!

cindy baughn

a year ago

Closing

My first contact was with Shane Roring then many others after. It was a bit confusing with the number of people contacting me but it all worked out good. Our payment was higher than anticipated but once we file for homestead I’m hoping it will go down…all in all it wasn’t so bad.

eric stone

a year ago

Very easy and smooth process

Had a very smooth, easy, and financially satisfying refinance. The entire Rocket Mortgage team, especially Jack Corridor - were great to work with!

ana calderon

a year ago

Waiting for disbursement checks

The experience was great for the closing and not so great for the disbursement checks we needed to receive. We still have not received them and we closed on September 21st. I don’t know what the delay is if we closed on September 21.

patricia l vanburen

a year ago

Highly recommend this company

this was the smoothest and quickest refi I have done. I started the process on 8/24 and closed on my home on 9/21/22. They told me exactly what to expect and what was needed. The first person I had contact with was very patient wtth me and the everything when quickly as they told me just what was needed. I was really very nice to be treated with repect as the process continued. i highly recommend this company.

linda patryn

a year ago

Rocket mortgage simplified

Samuel super easy to work with. Was patient. Understood my needs. Worked with me to come to a conclusion we were both happy with.

dwayne seprish

a year ago

The closing was a rescheduled

The closing was a reschedule, but it was all good an I’m thankful an happy

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