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BestMoney.com
Point Mortgage Review
Reviews 1,547
Point
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Point
Point
Excellent
Reviews 1,547
Ryan Sze
Apr. 28, 2022
2 min read
Ryan Sze
Point Summary
If you’re a homeowner, you can use Point to turn your home equity into cash. The company’s home equity line of credit allows you to access cash in a flexible and convenient manner—all at an affordable interest rate. To qualify, you’ll need a 680+ credit score. If approved, you’ll be able to borrow as much as $500k in home equity, and can use your credit line to fund home renovations, investments, or other major expenses.
Pros
  • Quick and easy online application
  • Flexible revolving line of credit
  • Tap up to $500k in home equity
Cons
  • Must have 680+ credit score to qualify
  • Home equity line of credit only available in California

Point at a glance

6.8
Editorial score

Customer Service and Support

Email and phone support available
6.0

Variety of Loan Types

Purchase, FHA, VA, USDA, Jumbo, HELOC
8.0

Variety of Products

10-30 years, conventional
8.0

Online Experience

Access to learning materials
8.0

Geographical Availability

Available in 15 states
4.0

Point Point Visit Point

Overview

Point is a mortgage and home-backed lending company that provides financing options for prospective and current homeowners. Current homeowners can take advantage of Point’s home equity line of credit (HELOC), a flexible, low-interest revolving line of credit.

Depending on your credit score and the value of your home, you can borrow up to $500k. You can use your HELOC to finance anything you need, without restriction—be it a home renovation, a major expense like a wedding or tuition payment, or investments.

Suitable For?

Point’s HELOC program is relevant if you’re an existing homeowner in California who has an immediate or potentially upcoming need for cash. Once you establish your credit line, you’re free to borrow as much or as little as you want to until you reach the maximum amount you’re approved for.

Moreover, you will only be charged interest on the amount you borrow. Once you pay down your balance, you’re free to re-use and borrow against your line of credit again.

Types of Loans/Products

To qualify for Point’s Home Equity Line of Credit (HELOC), you’ll need to own property in California and have a credit score of 680 or higher.

Point’s HELOC interest rates can be as low as 3.5% or as high as 18%, and will depend on factors like hour credit score and the value of your home. Moreover, your initial draw must exceed $50,000 or 100% of your credit limit, whichever is less.

The Application Process

Point’s HELOC application can be completed online. To apply, follow these steps.

  1. Navigate to Point to check your personalized APR.
  2. If you’re prequalifed for a HELOC, you’ll be invited to submit additional documentation, like pay stubs and proof of address.
  3. Once you verify, sign, and notarize the required documents, you’ll be able to access cash via your line of credit.
  4. Funds should arrive in your bank account within several weeks.

Repayment Terms

Interest rates on outstanding HELOC balances will vary, but can be as low as 3.5% and as high as 18%. If you carry a balance, you may be required to make a minimum monthly payment, but you won’t be subject to annual fees, inactivity fees (if you don’t draw on your line of credit), or early termination fees.

Point’s HELOC can be established indefinitely and does not come with a fixed repayment schedule. If you’re drawing on your credit line for the first time, you’ll need to borrow the lesser of $50,000 or 100% of your credit limit. However, once you accumulate an outstanding balance, you can repay as little or as much as you want, so long as you meet or exceed the monthly minimum payment.

Help & Support

It’s easy to get in touch with Point. You can reach them via email or by phone between Monday and Thursday from 6AM to 6PM PST and on Friday from 6AM to 4PM PST.

How Point Compares


Point HELOCUS Bank HELOCThird Federal HELOC
Minimum Credit Score680+730+Unspecified
Available inCaliforniaNationwideNationwide
Maximum Credit Line$500,000Depends on state, max. $100,000 in NYUp to $200,000
HELOC APR3.5% to 18%3.70% to 8.85%From 2.49%
Best forHomeowners who need cashHomeowners who are existing US Bank clientsHomeowners who want low HELOC interest rates

Summary

Point’s versatile, low-APR HELOC allows you to turn your home equity into cash and can give you access to as much as $500k in revolving credit.

To qualify for a HELOC, you’ll need to complete an online application, have a credit score of 680+, and live in California. Once you’re approved, you’ll receive your funds within a few weeks.

With interest rates from 3% to 18%, no early repayment or termination fees, and no annual fees, Point’s home equity line of credit is an affordable and easy way to tap into your wealth.

FAQs

How can you use Point HELOC funds?

You can use your HELOC for anything, whether that’s to renovate your current home, to fund major non-home-related expenses, or even to purchase other assets.

What’s the difference between a HELOC and a home equity loan?

A home equity loan is an arrangement where you borrow a lump-sum payment and repay the lender via fixed monthly recurring payments.

With a home equity line of credit, you don’t have to borrow a pre-determined amount or borrow all at once. Simply tap into your HELOC when you need it, pay it down when you have the funds, and let it sit idle when you don’t need access to cash.

How much can I borrow?

Your credit limit will depend on your creditworthiness and the amount of equity you have in your home. The maximum credit limit is $500,000.

What interest rates do Point HELOCs feature?

Interest rates are anywhere between 3.5% to 18%. However, your exact interest rate will depend on your borrower profile.

Physical Address

444 High Street, Fl 4

Palo Alto, CA 94301

Point Point Visit Point

Methodology

This review was compiled using information from the Point website.

Ryan Sze
Written by
Ryan Sze
Ryan is a freelance personal finance and investments writer, with more than 3 years of experience trading and writing informative financial content. A chemical engineer by degree, Ryan's interest in finance grew out of a love of data science and computational statistics. His byline can be found on well-known sites such as The Motley Fool, Investing In The Web, and Top10.com.
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See what some costumers are saying about Point
Point
Excellent
Reviews 1,547
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Excellent
73%
Great
16%
Average
5%
Poor
2%
Bad
4%
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gregory
7 days ago
I give them 10 stars
I would recommend them to everyone the process was so smooth and easy any hiccups that I had on my end they helped me resolve to the best of their ability everyone I talked to was great and courteous
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marissa
14 days ago
Great!!
Overall great experience with Point!!
J
justine
15 days ago
the process was relatively smooth…
the process was relatively smooth except that some team members did not have a good understanding of the information they were collecting or correct application to the process. Also, adding documents was challenging because there we multiple requests for the same documentation.
I
irene
17 days ago
Best experience
Kept in touch with me every step of the way. Expedited when I had an emergency. Checked up frequently.
V
vukica t
20 days ago
Honest company and worked with low credit score
What made my experience great was definitely My account manager was completely honest with me And always communicated information with me as soon as she received it. The whole process just took an incredibly home time but I was told it It would take a while and if I wanted to go elsewhere I could and they would understand. But I also had some Leins on the house that I had no idea even existed. So we both decided to stick with each other and from being thrown into two tragic events in family, this is definitely a way to go if owe much on your home. The 4 stars is because the delays but very honest company.
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dennis
22 days ago
Fast and efficient and
Fast and efficient and
T
tagreen
24 days ago
I was kept informed every step of the way
I was kept informed of the what phase we were in at all times. And what actions were needed, when they were needed. Great communication every step of the way.
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bruce bates
24 days ago
There was no pressuring to sign…
There was no pressuring to sign anything, the entire transaction was very easy and unbelievably quick to happen.
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charles rennaker
24 days ago
Very pleasant and supportive…
Very pleasant and supportive information. Information was easy to acquire, agent was easy to understand (no foreign accent) with a timely response.
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nicole
24 days ago
Great Experience
Point representatives were there for me at every step of the process - all my questions were answered timely and thoroughly. There was frequent communication to ensure I understood everything including timelines and funding.
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jose l.
a month ago
Thank you by J L.
I would like to say thank you to Point's CEO and all the staff at Point who helped me with the HEI loan, particularly the account manager assigned to my case. They were all very professional, courteous, knowledgeable etc. They always called me at least once every two weeks to inform me throughout the process. I really appreciate it and I would not hesitate to refer Point to my friends and others who would like to accomplish that goal. Once again, Thank you!
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vincent pitcherella
a month ago
Efficient good communication
Efficient and good communication Reps were proactive in their approach and cpmmunications Only con was the time to fund ,around 6 months
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andrew
a month ago
Good deal
Good deal...
H
henry
a month ago
The experience was long but in the end…
The experience was long but in the end it came out great for us.
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anthony
a month ago
pointers
my experience with point was a learning one for me, i have learn so much as for all the paper work and documentation i never knew about i had to get and send to point . in all point came through forn me.
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leroy richardson
a month ago
Being put off for a year before even…
Being put off for a year before even got the loan. All they ask for is a bunch of updates for insurance statements from the mortgage company. Just to blow me around for a whole year. I thought it was the worst loan that I ever got in my life. Then at the end they give you a lower pricing what they told you they were gonna give you a purse.
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unhappy
a month ago
Poor communication
Poor communication, took months to finalize. We never spoke with same person, no one knew what was going on when we had a question as to why it was taking so long.
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kim
a month ago
The people I worked with were terrific
The people I worked with were terrific! Their customer service was On Point (sorry for the pun...not). The only reason for not giving you guys 5 stars was because the rate changed during the process and that kept me looking at other options.
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heidi marquess
a month ago
The whole team was really helpful
The whole team was really helpful. I appreciated the communication and candor all of the time. I had a long wait for this but in the end it was accomplished really well. Andrea Bennett and David Duggan were very encouraging to me during this stressful time. Andrea helped me so much. I can't say enough about her being supportive and comforting when I needed it most. She is treasure for this company.
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mark
a month ago
Quickly putting together an program…
Quickly putting together an program that fits my timeline
A
aaron
a month ago
The experience made obtaining equity…
The experience made obtaining equity from my home more like a dental teeth cleaning instead of a root canal!
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u and d schmitz
a month ago
Wonderful helpful representatives that…
Wonderful helpful representatives that made the process easy. It took much longer than we would have liked but in the end everything turned out well.
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janet robinson
a month ago
On time and on Point...
My experience with point was memorable. They walked me through each step and kept me informed from beginning to end. It took longer than expected but worth the wait.
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teresa
a month ago
Great experience
What a great experience through the whole process. I would recommend Point to others.
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joseph
a month ago
Smooth process with excellent…
Smooth process with excellent communication with all involved
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burgess
a month ago
Great overall experience
Great overall experience. The communication was good. They lay out the process, costs, etc, very well. The application process is straightforward. Underwriting and closing went well. They assign an account rep to help you through the process. I found them to be responsive and helpful. A decent balance of phone and email communication. This shared equity route is not for everyone but has value in certain circumstances.
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linda
2 months ago
Be patient
It was quite a long process but the desired results were eventually achieved. The agents kept us informed along the way as to what our status was and responded promptly to any inquiries we had throughout the process.
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gael whiting
2 months ago
Very courteous and knowledgeable staff
Very courteous and knowledgeable staff
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henh
2 months ago
Great job every one
Great job every one
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ralph
2 months ago
Point actually followed through
Point actually followed through with their word and came through in my time of need.
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daryl & mary duvall
2 months ago
Pause
Everything was fine except the pause that we did last fall…
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frank
2 months ago
I was kept up to date on progress was…
I was kept up to date on progress was told in the beginning it would be a long process took 6 7 months
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mechelle
2 months ago
Finally..Good to Go!
Point had a lot of pieces to a good puzzle-the planning, mortgage review and honestly the representatives Jared, was awesome he reassured me..all the constituents were awesome, for me, the only set back was I was under the impression I would obtain a lot more funding but listen after the fees it was ok.. and again the process took a little over 8 months but as promised the HELOC was granted and I am grateful
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michael
2 months ago
Communication is on Point!
Communication Communication Communication! Phil from Point Finance was in touch weekly even if there was nothing to update, just to make sure I knew things are moving properly. He set my expectations fairly low (time-frame) and then before I knew it I was closed within 10 weeks. I loved using the website to check status/calculations. Stellar experience from start to finish - even with the closing specialist Amy. Well done point - no regrets!
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barbara potter
2 months ago
The entire process was well organized…
The entire process was well organized and easy to follow. No time wasted in discussing options. If you can follow instructions you have no problems.
M
martha delgadillo
2 months ago
Very efficient group
I was kept informed about timelines and promptly notified of any tasks I needed to complete, ie submit documentation. I was made aware very early in the process that there would be delays so that I could plan accordingly. Alyson was amazing at answering any questions or concerns we had in a very timely manner.
M
mark
2 months ago
Great communication and service
Great communication and service
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customer
2 months ago
Great Communication
The frequent communication from all staff involved in the program made the process simple and my level of confidence high. Though there were delays, I never felt uncertain of what was happening or what I should expect next. At closing the clarity around the paperwork with the detailed explanation video, plus the ability to contact my account representative whenever I needed, made the process very smooth. The delays were frustrating, but the management of the account and the process of seeing us through to closing were top-notch.
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bruce
2 months ago
Great communications
Great communications. Kept us updated every week.
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victor
2 months ago
Very efficient processing and friendly…
Very efficient processing and friendly staff after the application was activated again
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kelly
2 months ago
So far so good…
It took what felt like forever to make it across the finish line, but Point pulled through as promised.
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janeth vicy
2 months ago
All the reps I spoke with from start to…
All the reps I spoke with from start to finish were very kind. informative and positive. The information was explained very well and all my questions were anwered. Amanda Nunez helped me most of the way and was excellent and went above and beyond what I expected to walk me through, provide updates and was very accessible to me. She is excellent!!
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daniel mauller
2 months ago
Not totally on the up-and-up
Communication was great right up until I accepted the offer. Then it stopped. In the three weeks after I accepted, I didn't hear from anyone. It wasn't until after my third time contacting them that my closing rep finally reached out to me. Granted, they were having internal drama because they had some of their money in the Silicon Valley Bank, but that's probably a good time to be in even more close contact with clients. My biggest problem with Point (and yes, I did agree to the terms, so I have no one to blame but myself), is that their product isn't actually what they present it as (it's in the details, but how they market themselves is a wee bit deceptive). They aren't purchasing a share of the change in the value of your home between the time you enter the agreement and the time you terminate it (which is how they market). They are buying a share of the difference between the current value of your home if it were worth significantly less than it actually is. If there's no change at all in the value of my property, I still owe Point a considerable amount of money. If my property depreciates, I still owe Point a considerable amount of money. They aren't sharing in the risk of the housing market with you. They structure it so they assume virtually no risk. I asked why the amount they deducted from the assessed value of my property was so large, and I was it told it was to offset any fluctuations in the market. Of course, the CHANGE in the value of the property (what they claim to be purchasing a share of) is defined by FLUCTUATIONS in the market. Fluctuations = change. So, basically "to offset any market fluctuations" means "to change the very nature of the product as we promote it." But, for me, it was the best solution to my situation, so here I am. It does leave a pretty sour taste, though.
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alan
2 months ago
The people were helpful and…
The people were helpful and professional.
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del parrish
2 months ago
Communication was consistent and…
Communication was consistent and informative, especially during the paused period during my process.
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kathy
2 months ago
I have been nothing but impressed with…
I have been nothing but impressed with the service, promptness, and professionalism this company has provided. They made thr process very quick and easy. Every date they provided was spot on. Thank you so much for everything you have done for me and my family! I highly recommend versus any loan, refinance or HELOC.
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steven
2 months ago
Point follows through
Point has followed thru even during a extreme world wide finical upheaval. Point always kept me in the know. The bank failure in California was a challenge and Point stepped up and did there best. I'm very satisfied with Point.
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leland
2 months ago
Throughout they were honest
Throughout they were honest. I did the amount of money I wanted. I think any appraisal would have been higher than mine. But valuess have dropped some in the past 8 months but not as much as most places in my development.
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william
2 months ago
good contact
good contact - reliable
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zoe
2 months ago
jittery but pleasant
I was jittery about the whole thing, but they kept me in the loop and explained when asked. Overall, it was painless and fairly pleasant.
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timothy
2 months ago
My experience with point was great
My experience with point was great they kept me informed and were very professional though out.
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robert c
2 months ago
This shouldn't take this long
I understand this is a new type of product but the experience was extremely frustrating. The only thing there is at this time to compare it to is applying for a loan but the two processes are very different in that the mortgage loan process is very regulated there is no way you could apply for an equity loan in September get an initial approval in days and not close until March. There was a "pause" at some point some said it was a pricing issue others said it was a capital issue but it was 3 or so months where nothing happened. Neither would be a good reason for putting people's lives on hold. Funding is just a matter of monitoring commitments to available investor funds and pricing if based on market rates should have a conversion formula if rates go up by x we do this to pricing to yield y. It's not rocket science. Although I finally did get funded it took a long time and during that time I had no alternatives. This business model is not viable if the customer has no idea how long the process will take. Only desperate people will apply for the investment.
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maria
2 months ago
Other then the long wait for closing
Other then the long wait for closing, I was kept informed every week as to what was transpiring. I just want to say Kudos to Abilene, who was the absolute best, and Joanna by far was pretty awesome.Once the actual closing was in process it went super fast. Would I recommend Point, absolutely.
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diane
3 months ago
Although there was a long waiting…
Although there was a long waiting period due to the effects Covid had on everything everywhere .. the process was very easy and all the people that worked with me were so helpful and so pleasant. I was kept updated weekly and responded back to immediately whenever I had a question .. once things got rolling tho it was such a breeze .. this whole experience was the best I’ve ever had dealing with something like this .. these funds are going to help me with so many things.
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gail
3 months ago
I enjoyed how thorough and…
I enjoyed how thorough and comprehensive the program is presented. I was updated every step of the way. Required documentation was comparatively minimal to HELOC or REFI and relatively painless. The only drawback is it may take longer than anticipated from application to closing. However, if not in a hurry, Point is well worth the wait.
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ty
3 months ago
I had a great experience with them…
I had a great experience with them everything went well
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gary
3 months ago
Great Customer Service
Everyone I worked with were professional, diligent, and were quick to respond to any messages. They educated me on the process every step of the way!
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pointer
3 months ago
I am happy with my transaction
I am happy with my transaction. Got equity out with not monthly payments. Initially process was slow due to the backlog from the end of last year. Caveat is the day funding was to go through the SVB bank issue occurred! They notified me the next day, Saturday, that they were affected and there would be a delay. I was funded by Tuesday. Grateful they were able to respond to that bank failure so quickly.
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helene
3 months ago
Satisfied
It was easy to follow the steps. The only matter I didn't like was to wait for after the new year to finish and obtain the money..
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randy
3 months ago
Would have given a 5. But processing was very Sliw
Would have given a 5 star but the process took longer than was originally promised. We started in August 2022 loan didn't fund until March 2023. We also had 3 different account managers during that period. Everyone of them great.
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john corona
3 months ago
good
very happy with the process
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stephanie alder
3 months ago
Professionalism
Professionalism, accuracy, speed, polite, honest
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nancy
3 months ago
Very responsive to questions
Very responsive to questions. Upfront with pricing and easy process.
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patrick mautner
3 months ago
Easy process and good communication
Other than delays due to economic conditions, the process was good and my point of contact, Jeffrey Miller was very helpful and provided regular updates
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jeff ward
3 months ago
Point Financial has earned our highest recommendation
Point Financial has exceeded all of our expectations! Point kept the process simple and easy to understand! The customer support professionals were all friendly, helpful and knowledgeable! We appreciate Point very much. They are a company that keeps their promises!
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niambi
3 months ago
The process was much longer than we…
The process was much longer than we were originally told. The ONLY saving grace was Amanda Nunez. Once she took over our file, she communicated often and immediately responded to a call or a need. I felt she had genuine compassion and was very authentic. It was refreshing to work with someone who truly understands customer service. Everyone she put us in contact with at Point was good but she was a rock star and was the only reason we continued with Point inspite of the long delay. Thank you Amanda Nunez😊
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james parker
3 months ago
The customer service was great
The customer service was great! I went through the entire process with ease. Mr. Kwong and Ms. Blanco were very pleasant to work with. I appreciate the opportunity.
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elio
3 months ago
Have an exit plan
Great alternative then have monthly payments but remember to have an exit plan and understand the percentages
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jeanette
3 months ago
This company has been there every step…
This company has been there every step of the way. Every aspect of the program is explained. Had a very pleasant experience with all associates , in all the different aspects of this program. Thanks to everyone
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bryan
3 months ago
Very Helpful
Very Helpful, Good Communication
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bella gomez
3 months ago
I considered doing a repoint to get additional funds
I'm not going to criticize the company or reps. All I'm going to say is buyer beware. My original agreement gave us $45,000 in 2019 to replace our roof and payoff done debt. 3 yrs and 4 months later we applied for additional funds. Well that was in September 2022. Or home is valued at about 500,000 . Our mortgage balance is 121,000. So one would think we could get something out of this.. no way! After paying $94,000 back to point to payoff the first agreement....Leaves us the grand total of $7,400 cash out . The payback amount more than doubled in 3 1/2 yrs!. Fortunately my husband put the kabosh on this idea and I've stopped the process without signing anything. We're just going to refinance, payback point, And get the cash we need for home remodel. Think about what you are doing carefully
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j. coleman
3 months ago
This is such an easy company to work…
This is such an easy company to work with. Our 2021 loan was quick and everything was as promised. Highly recommend Point!
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robert
3 months ago
The company doing very wthell ,they make…
The company doing very well ,they make a solution always and make a great job
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brigitte walker
3 months ago
POINT.......Awesome Company To Work With!!
Everyone that I talked with at Point were professional knowledgeable and trustworthy. It took some time to get my funds but when it got moving, it moved quickly and my funds came right on time to help my family. Thank you Point for a job well done!!! All of my agents that help me I give them 5 Stars!!!!!!
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lexgreen
3 months ago
I am currently considering an offer.
I am currently considering an offer for a home investment. I will say you cannot claimed your are being 'screwed' if someone decides they don't want to use your home as an investment. If you have a lot of debt, you are going to need a 'lot' of home equity.
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susan
3 months ago
Point Digital
It was a long, difficult process, and we did not get exactly what we asked for, but in the end they were able to help us. And that was what we needed.
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jo anne
3 months ago
Great Service Overall
The process was pretty straightforward. The turnaround time was great, and with excellent customer service overall. I was very pleased with getting all my questions answered timely and happy with making the decision. The only thing I would have liked to see was customer ratings, who actually sold their home and refinance. It would have been satisfying to see their overall experience.
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ronald
3 months ago
Debit Collector /Point Threatening Routine Correspondence
Home Owners notified Point that my policy was expiring. Farm Bureau says they notified Point when I renewed policy, I still received a unnecessarily threatening letter from Point.
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ctv mom
3 months ago
The people
The people. 1. Responsiveness. They always got back to me in a timely manner. 2. Ethics. They were very clear and patient in explaining things to me. 3. Professionalism & Customer Services. They always kept me update. Even when nothing was going - so I know my application was active.
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miriam streeter
3 months ago
It’s been tough for us due to incorrect…
It’s been tough for us due to incorrect purchase appraisal. Point stuck with us until we were able to clear things up so Point could help us. We got our money and all is good. So thank you!
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james valenzano
2 months ago
I also was screwed and given the…
I also was screwed and given the royalty run around. I started the process in August 2022 at that time I was told it would take 6 weeks tops . 9 months of waiting having my credit hit several times in the process dropping my score some 45 points I received the call and they stated that now my ltv is not enough for guidelines and they will not move forward. Run fast run hard run far! Learn from my mistakes . Just as an fyi for whomever reads this. 9 months again my home was valued at $425k and now point tells me at over $300k there is no room y to o take out 25k for me. Thanks for holding off for 9 months with this Seems like a great way to do business with you . Said nobody ever. I dont know what else to say . For months on months I was strung along only to be given the oh well f off
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aisha
3 months ago
The experience was good overall
The experience was good overall. I only had an issue with the fact I was quoted one amount and was told during the middle of the process that the amount has lowered because of the economy. Other than that everything was a smooth experience.
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richard
3 months ago
I like the program and what they…
I like the program and what they provide. Really was a life saver for me. Once the process got started it moved along fairly quick
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jamie roberts
3 months ago
I got screwed by this company
I got screwed by this company, I applied in September waited, and waited and was assured that all was well with my application and qualifications for the program. Today I received a nice Dear John Letter-a real estate agent devalued my home that was custom built in 2017 4 bd 2 ba home to lower than my accessed value by the state. In September 2022 I had equity in my home and today according to Point I don't.
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vince
3 months ago
We started our process in July and it…
We started our process in July and it came to fruition in February apparently the company ran into some investor problems and so that delayed the entire process. I will say that they did communicate that to us 90 days into the process this resulted in new credit reports and another appraisal as everything had expired. Then out of no where our account executive was either fired or quit. At that point we got a new representative who was very helpful and our processor was awesome during the entire transaction. All in all it was a very long process but we were ultimately very happy with our offer and all was well at the end.
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patricia aguilar
3 months ago
Point delivered!
Point was transparent and service members were professional and responsive. The process took longer than expected but was well worth the tine it took. Allowing us to access our equity without monthly payments is a life saver.
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henry
3 months ago
The associates at Point are EXCELLENT!
The associates at Point are patient, thorough, concise, and expedient! Held our hands throughout the process. This has given me the funds to provide me the education to re-enter the workforce. Thank you!
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nancy
4 months ago
It took several months to complete the…
It took several months to complete the project. At least some of the delay was my fault, as I went back and forth about one of the requirements. When I got update calls, the sales associate only left messages identifying herself and Point. No information beyond that. And would not be available when I returned the call.
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andrea
4 months ago
Great customer service
Great customer service. Very transparent and kept me up to date throughout the entire process.
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christine
4 months ago
Thank you POINT for helping us with…
Thank you POINT for helping us with your loan! It may have taken a while to close but the structure on this product allows you to pay the interest at end of loan. Everything was explained very well. And thank you Point for your great team that kept us in the loop!
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robert
4 months ago
My wife and I retired 5 yrs ago and…
My wife and I retired 5 yrs ago and could not refinance our property because of lending guidelines referring to our income. Our credit is labeled as good but since percentages relating to debt / income was too high for their guidelines we could not get approved. Received offer from POINT and started loan in August 2022 and we finally closed in February 2023; the economy slowed our loan; we had patience and stayed on track and the team associated with our loan kept us up to date for those months until we closed. Thank you Angela, Alpha, and Alyson! We are so happy you helped us! Thank you POINT for creating a product that can work for us!
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christopher
4 months ago
Communicated well even when there was a…
Communicated well even when there was a pause in the financial markets
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david lapointe
4 months ago
Get the Point!
If you’re looking for an alternative to cash in on the equity of your home, Point is the answer. Our account manager, James Kersh, guided us through the process with ease from start to finish. He and the Point support staff made the closing process go very smoothly and we got our money very quickly! Thank you Point!
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oregon client
4 months ago
It was easy to do but not as quick to…
It was easy to do but not as quick to see it complete.
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howard kushner
4 months ago
Kudos to Point
Every person involved kept us well informed every step of the way. Despite the ever changing conditions of the economy we made steady progress all along the way. Every person with whom we interacted was courteous and professional throughout.
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tw
4 months ago
The benefit is based on individual cost and time analysis
I liked the availability of it despite any credit hurdles an applicant has. It is important to know that this is an incredibly expensive loan. Think pay-day loan type expense. I liked the representative team I had Alicia Mendoza in particular was always friendly and professional no matter how stressful the conversation was. The whole team was very upfront about the cost of the loan at all stages so there were full disclosures. If this had been a very smooth process I would have given it five stars despite the cost based on my own cost-benefit analysis. Unfortunately, the loan took seven months to complete. This takes away from the value of the loan regarding cost immensely. Most people trying to take out a loan this expensive have emergency needs. This is a "you know you have to get the foundation fixed before next winter or there will be an emergency" not a "gosh honey should we get the deck done" and definitely not an "OMG the house has flooded" kind of loan. This lender is completely inappropriate for emergencies and too expensive for standard home upgrades. It is fantastic for mitigation and prevention, or where an individual has debt that is suffocating and the cost of it or damages from the debt equates to more than the cost of the loan. Two of the stars were removed because at the end, 6 months into the application period, the lender changed the amount I was expecting by lowering the approved amount by approximately thirteen thousand dollars while simultaneously increasing the cost of the loan by a few thousand. It seemed a bit predatory to me. There was one item of weirdness that merits its own star. For some reason, the lender was trying to be added to my insurance binder for all of 2022 when the loan was not approved until 2023. They definitely did due diligence on my title so any lien they have would be superior to one that's not there already. It gave me concerns about why the lender would want to be a beneficiary in the past. It held up funds dispersal after closing was immensely agitating. So like I said earlier if your credit is not good enough for a traditional HELOC, or your needs cost more than the loan and you have more than half a year to wait it's good.
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lisa
4 months ago
Working with Alexander Marek was easy
Working with Alexander Marek was easy . He explained everything well walked me thru thing I was unsure of and keep me in the loop all thru the process. The closers were nice but they seemed not to communicate to one another very well. Thank you for the experience.
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steve dronsfield
4 months ago
Teamwork
Enjoyed working with Melanie, Amanda, Jennifer, Alpha, and others throughout the process. The length of the process what stressful and troublesome. At the end, I'm pleased it is all over.
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stephen
4 months ago
Mostly good
Phil Kwon our our contact person throughout the entire process was tremendous he kept us informed the whole time really appreciate all his work The process itself took much to long which was very frustrating and stressful as we were kind of hoping to receive money months before we did but in the end they got the job done
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barbara
4 months ago
A Long process
The process was so long, too much information! The people were friendly and helpful.