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Point Mortgage Review

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Reviews 1,379

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Ryan Sze
Ryan Sze
Apr. 28, 20224 min read

Point summary

If you’re a homeowner, you can use Point to turn your home equity into cash. The company’s home equity line of credit allows you to access cash in a flexible and convenient manner—all at an affordable interest rate. To qualify, you’ll need a 680+ credit score. If approved, you’ll be able to borrow as much as $500k in home equity, and can use your credit line to fund home renovations, investments, or other major expenses.

Pros

  • Quick and easy online application
  • Flexible revolving line of credit
  • Tap up to $500k in home equity

Cons

  • Must have 680+ credit score to qualify
  • Home equity line of credit only available in California
Pointat a glance
3.4

Editorial score

Customer Service and Support

Email and phone support available

3.0

Variety of Loan Types

Purchase, FHA, VA, USDA, Jumbo, HELOC

4.0

Variety of Products

10-30 years, conventional

4.0

Online Experience

Access to learning materials

4.0

Geographical Availability

Available in 15 states

2.0

Point Point Visit Point

Overview

Point is a mortgage and home-backed lending company that provides financing options for prospective and current homeowners. Current homeowners can take advantage of Point’s home equity line of credit (HELOC), a flexible, low-interest revolving line of credit.

Depending on your credit score and the value of your home, you can borrow up to $500k. You can use your HELOC to finance anything you need, without restriction—be it a home renovation, a major expense like a wedding or tuition payment, or investments.

Suitable For?

Point’s HELOC program is relevant if you’re an existing homeowner in California who has an immediate or potentially upcoming need for cash. Once you establish your credit line, you’re free to borrow as much or as little as you want to until you reach the maximum amount you’re approved for.

Moreover, you will only be charged interest on the amount you borrow. Once you pay down your balance, you’re free to re-use and borrow against your line of credit again.

Types of Loans/Products

To qualify for Point’s Home Equity Line of Credit (HELOC), you’ll need to own property in California and have a credit score of 680 or higher.

Point’s HELOC interest rates can be as low as 3.5% or as high as 18%, and will depend on factors like hour credit score and the value of your home. Moreover, your initial draw must exceed $50,000 or 100% of your credit limit, whichever is less.

The Application Process

Point’s HELOC application can be completed online. To apply, follow these steps.

  1. Navigate to Point to check your personalized APR.
  2. If you’re prequalifed for a HELOC, you’ll be invited to submit additional documentation, like pay stubs and proof of address.
  3. Once you verify, sign, and notarize the required documents, you’ll be able to access cash via your line of credit.
  4. Funds should arrive in your bank account within several weeks.

Repayment Terms

Interest rates on outstanding HELOC balances will vary, but can be as low as 3.5% and as high as 18%. If you carry a balance, you may be required to make a minimum monthly payment, but you won’t be subject to annual fees, inactivity fees (if you don’t draw on your line of credit), or early termination fees.

Point’s HELOC can be established indefinitely and does not come with a fixed repayment schedule. If you’re drawing on your credit line for the first time, you’ll need to borrow the lesser of $50,000 or 100% of your credit limit. However, once you accumulate an outstanding balance, you can repay as little or as much as you want, so long as you meet or exceed the monthly minimum payment.

Help & Support

It’s easy to get in touch with Point. You can reach them via email or by phone between Monday and Thursday from 6AM to 6PM PST and on Friday from 6AM to 4PM PST.

How Point Compares


Point HELOCUS Bank HELOCThird Federal HELOC
Minimum Credit Score680+730+Unspecified
Available inCaliforniaNationwideNationwide
Maximum Credit Line$500,000Depends on state, max. $100,000 in NYUp to $200,000
HELOC APR3.5% to 18%3.70% to 8.85%From 2.49%
Best forHomeowners who need cashHomeowners who are existing US Bank clientsHomeowners who want low HELOC interest rates

Summary

Point’s versatile, low-APR HELOC allows you to turn your home equity into cash and can give you access to as much as $500k in revolving credit.

To qualify for a HELOC, you’ll need to complete an online application, have a credit score of 680+, and live in California. Once you’re approved, you’ll receive your funds within a few weeks.

With interest rates from 3% to 18%, no early repayment or termination fees, and no annual fees, Point’s home equity line of credit is an affordable and easy way to tap into your wealth.

FAQs

How can you use Point HELOC funds?

You can use your HELOC for anything, whether that’s to renovate your current home, to fund major non-home-related expenses, or even to purchase other assets.

What’s the difference between a HELOC and a home equity loan?

A home equity loan is an arrangement where you borrow a lump-sum payment and repay the lender via fixed monthly recurring payments.

With a home equity line of credit, you don’t have to borrow a pre-determined amount or borrow all at once. Simply tap into your HELOC when you need it, pay it down when you have the funds, and let it sit idle when you don’t need access to cash.

How much can I borrow?

Your credit limit will depend on your creditworthiness and the amount of equity you have in your home. The maximum credit limit is $500,000.

What interest rates do Point HELOCs feature?

Interest rates are anywhere between 3.5% to 18%. However, your exact interest rate will depend on your borrower profile.

Physical Address

444 High Street, Fl 4

Palo Alto, CA 94301

Point Point Visit Point

Methodology

This review was compiled using information from the Point website.

Ryan Sze
Written byRyan Sze

Ryan is a freelance personal finance and investments writer, with more than 3 years of experience trading and writing informative financial content. A chemical engineer by degree, Ryan's interest in finance grew out of a love of data science and computational statistics. His byline can be found on well-known sites such as The Motley Fool, Investing In The Web, and Top10.com.

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  • author
    Angel
    18 hours ago
    Applied for agreement And process went…

    Applied for agreement And process went smoothly, was given figures quickly. Then they stopped scheduling closings for a time. There was a long time period from when I initially began until closing and receiving funds, approximately 4 months. But then I was scheduled for closing and it was finalized quick.

    ...

  • author
    Stephen P.
    19 hours ago
    Point was on point!!

    Point was great from start to finish of the process. All the reps that I dealt with went above and beyond to get me through the whole process. They checked in with me on a regular basis and made it as easy as possible for me.

    ...

  • author
    Julio Bencid
    20 hours ago
    Honesty

    I was helped through the whole process. Answer all my questions and concerns. Very honest. When was it going to take longer, they informed me about it and explained why.

    ...

  • author
    SoggyDogTrading
    2 days ago
    Super easy process

    Super easy process. Closed more than a month ahead of schedule

    ...

  • author
    Anonymous
    2 days ago
    Waste of time

    After six months of going back and forth and giving them everything they asked for I was told that they no longer are doing loans in my area. I'm not sure I believe that as the homes in this area are at a million plus. My home has over $500,000 of equity in it, so there should have been no problem. It was a complete waste of time. Fortunately, I found a better solution.

    ...

  • author
    Matthew
    2 days ago
    Great and painless

    Great and painless

    ...

  • author
    Jan
    Dec 04, 2022
    Great experience with Point

    Great experience with Point. All the steps were easy and the staff make sure you understand every step of the process. It took a long time to close because of the fluctuating housing rates but once it did we were able to pay off all our debts. Thanks Point for providing an alternative to refinancing at the higher interest rates.

    ...

  • author
    Jeffrey
    Dec 03, 2022
    The people we worked with to help us…

    The people we worked with to help us during our time of need to get it funded.

    ...

  • author
    Frank
    Dec 03, 2022
    Good company

    I got my money for further investments and I don't have to pay for 30 years. I'm using money to buy another rental home. This is going to help my cash flow so I can retire.

    ...

  • author
    Karen Vega
    Dec 03, 2022
    The Point team was GREAT

    The Point team was very responsive, kept me up to date, answered all of my questions, and helped me take care of a lot of things that needed to be done in order to secure my loan

    ...

  • author
    Ann
    Dec 03, 2022
    Point Digital Finance operates as a…

    Point Digital Finance operates as a "TEAM" with you at the center. They make an important decision easy to understand and always 100% transparent. I would recommend Point to anyone looking for financing.

    ...

  • author
    Rommel
    Nov 30, 2022
    Everyone I worked with was a huge help…

    Everyone I worked with was a huge help and made it a very smooth and easy process along with easily helping me understand. I thought I had no other options from keeping my house from going on foreclosure but Point delivered and I'm now back on track financially.

    ...

  • author
    Jesse
    Nov 28, 2022
    Great customer service and fast turn-around time

    The team was communicative and responsive to our questions. They even changed our method of receiving funds for us at the last minute! Thank you so much!

    ...

  • author
    Patricia W.
    Nov 27, 2022
    It's Worth the Wait.

    Long process but worth the wait.

    ...

  • author
    Jeremy E
    Nov 26, 2022
    Very smooth process happy with the…

    Very smooth process happy with the results

    ...

  • author
    Andy Nguyen
    Nov 26, 2022
    I sent in 2 reviews and nothing has…

    I sent in 2 reviews and nothing has been updated yet and I am still waiting since August. I am in urgent needing the fund for my wife medical issue.

    ...

  • author
    Cornelia Toste
    Nov 26, 2022
    The difference is the staff

    The difference is the staff. After just one call they knew me by name. The next time I called they answered hello Tony. I didn't feel like a just a number or statistic. Their customer service was truly great.

    ...

  • author
    Sam I.
    Nov 26, 2022
    Great Program

    Very Great Program for Home Owners who would other wise not qualify to take advantage of getting some much needed equity from their home.

    ...

  • author
    M j
    Nov 25, 2022
    communication and follow up

    communication and follow up

    ...

  • author
    Valued Customer
    Nov 24, 2022
    MISLED AND IRRITATED

    It took 5 months for us to settle. In that time period Point made us jump through hoops to get documentation in ASAP. We did. Then we waited. Then they changed our offer to a lower due to the increase of interest rates, By the time they were ready to settle it was November and I had to cancel the contractors I had lined up. I was a Loan Originator for 20 years and what they did to us was underhanded. Jeff Miller is full of it. I don't know who he thought he was fooling. I went along with it so we could get to settlement. Now they built in a 90K cushion for us to buy back our equity. Screw him and screw point.

    ...

  • author
    Mercedes
    Nov 24, 2022
    Very nice experience once the money…

    Very nice experience once the money arrives. Pleasant experience overall.

    ...

  • author
    Ludlow MA
    Nov 24, 2022
    I tried everything…

    I was in need of some home repairs and after Covid happened I fell behind a little on bills. No one else would work with us. The whole process took a few months longer then I had hoped for but Point maid it happen.

    ...

  • author
    JC
    Nov 23, 2022
    Great experience even though there was…

    Great experience even though there was a delay in closing g

    ...

  • author
    Jasonc
    Nov 23, 2022
    Exceed expectations

    Because even thing was in a timely manner and when along so smoothly , everyone I spoke to was friendly and helpful

    ...

  • author
    Peter Matera
    Nov 22, 2022
    Quick and simple

    Quick and simple, Point delivered on time and we appreciate it!

    ...

  • author
    Johnny Gordon
    Nov 22, 2022
    Point team did a great job.

    Point team did a great job.

    ...

  • author
    Diane
    Nov 22, 2022
    The Point process was very easy to…

    The Point process was very easy to complete. The representatives were knowledgeable and helpful.

    ...

  • author
    Bob
    Nov 21, 2022
    Good communication

    Good communication, fair offer and very easy to deal with.

    ...

  • author
    Jenny
    Nov 21, 2022
    True professional service

    I had a wonderful experience working with Sang and Amanda from POINT for the entire process. They are both very efficient and responsive to all the inquiries that I have, and have provided timely responses. I truly appreciate the great custom services that I have received from the beginning of the process!!

    ...

  • author
    Steven
    Nov 20, 2022
    This is a super and innovative new way…

    This is a super and innovative new way to get a chunk of cash from your home with no payments for thirty years. The Point staff were polite and helpful in explaining the intricacies of the deal. The downsides were that it took a very long time, so it takes a lot of patience to see the process through. Also, the economic situation changed right when my deal was supposed to close, so it took about two and a half months longer. The closing contract remained the same except for the adjustment to the value of my home, which was billed as 10-15%, but then went to 21%. I did receive an email warning me this might happen, because of changes in the housing market. My Point contact person was able to hold on to the rest of my agreement, because I had been ready to close before all the changes happened. Overall, a very positive experience.

    ...

  • author
    Maria Andrade
    Nov 20, 2022
    I got the best experience with point

    I got the best experience with point, customer service is excellent, they updated me and informed of status of loan, they were very clear how point works. The process took a little long, but it was worth the wait. I thank them so much for their professionalism they were there when I needed them the most. Thank you so much!!!

    ...

  • author
    Jorge
    Nov 20, 2022
    The ending was great

    The ending was great, the process was way too long

    ...

  • author
    Kris
    Nov 19, 2022
    Lack of communication

    Lack of communication. Slow process. Poor follow up.

    ...

  • author
    Cristina
    Nov 18, 2022
    Knowledgeable

    Knowledgeable, friendly staff and excellent customer service

    ...

  • author
    Dell Palmer
    Nov 18, 2022
    All the people I dealt with were very professional

    All the people I dealt with were very nice and professional. They were quick to respond to my questions. LaRay and Amanda were fantastic and kept me up to date as the process moved forward. I would recommend Point to anyone.

    ...

  • author
    Robert
    Nov 18, 2022
    The process takes a while

    The process takes a while, but the communication from Point kept me aware of the status of the situation.

    ...

  • author
    Joseph
    Nov 18, 2022
    Mostut

    Most of the time the got back to me quickly if I had a question.

    ...

  • author
    User
    Nov 17, 2022
    Even though I received emails from the…

    Even though I received emails from the CEO, total processing time was more than anticipated.

    ...

  • author
    Steven
    Nov 17, 2022
    Fantastic Customer Service

    Alex Merrick is always very helpful, searching for the best possible solution to any problem

    ...

  • author
    Jeremy
    Nov 16, 2022
    I barely had any communication with…

    I barely had any communication with anyone until it was time to sign off. Was very helpful answering any questions. Aside from lack of communication, was a smooth process.

    ...

  • author
    Kiki
    Nov 16, 2022
    Overall had a great experience …

    Overall had a great experience working with point, they made the process easy and kept in touch to let me know along the way what was happening. My only negative was it took around 3 months for the process because of delays with funding due to high demands.

    ...

  • author
    Michael G
    Nov 16, 2022
    Zero Communication From Point

    I started the process with Point in February 2022 and was assigned to Reagan Badalament. Communication was very sparse in the beginning and it would be weeks between responses from her. On September 28th I was told that funding was delayed and it would more than likely be 2023 before funding would be processed. At the time, I kept my application intact; however, I have not heard from Reagan since that day and after several attempts to contact her, I have request my application be withdrawn. The lack of communication from Point is complete unacceptable.

    ...

  • author
    Albert
    Nov 15, 2022
    Same process as purchasing a home...I like the fact that this company…

    I like the fact that this company invest in the home owner. I didn't like the amount of time it took from of start of application to closing. But was very impressed with the timing it took to deposit the funds into my account.

    ...

  • author
    Elder
    Nov 14, 2022
    It was great cause the process was…

    It was great cause the process was easy. The staff of point were so professional and courteous they kept me informed of every step of the process. The service that point provides was very helpful to me a great alternative to your typical refinancing or home loan. Thank you

    ...

  • author
    Eve S.
    Nov 14, 2022
    They are like Sharks, Frauds Run Don't Walk

    Listen to me- Do Not Let these people Invest in your Home. They are liars and crooks and they will steal your house. This market has gone down. In 2021 the market was great. In 2022 it has done nothing but decrease. They estimate that my house has increased in value 209,000 from August 2021 to November 2022. When they already estimate low and then discount 20%. So stay far away please listen to my cautionary tale. They gave an Appraised Value of 1,050,000 discounted to 855K in 8/2021 and now in 11/2022 they claim my house is worth 1,255,555 when the market has declined, interest rates have doubled and my house has went down in value. At most it may have stayed the same but to lie to say it has increased $200K so I would have to pay them to get out is shameful. A class action needs to be started against them.

    ...

  • author
    Christopher
    Nov 14, 2022
    I was assigned people

    I was assigned people, to manage my account, who seemed to actually care about me and my success.

    ...

  • author
    Joshua
    Nov 14, 2022
    This is honestly changing my life

    This is honestly changing my life. Thank you Point! Always in communication throughout the entire process. Just about immediate response from emails and voicemails. Even with the slowdown because everyone is getting these things, this was a pleasant experience.

    ...

  • author
    Aziz Khan
    Nov 14, 2022
    Transition of financing done very…

    Transition of financing done very smoothly Great people to work with,

    ...

  • author
    Victor
    Nov 14, 2022
    Thank you to David Dunnigan

    Thank you to David Dunnigan, Natalie Alexander, and Tiffany Smith for their support and professional work. Means a lot to me and my family. Thank you again

    ...

  • author
    Dan Pryor
    Nov 14, 2022
    Your people are great

    Your people are great! Communication is poor, concerning escrow. If you got that together you would have A+ rating, as of now a C.

    ...

  • author
    Brian
    Nov 13, 2022
    Working with Sang,LaRay and Natalie was…

    Working with Sang,LaRay and Natalie was awesome it took some time but they made it happen they were great to have working on my file

    ...

  • author
    Peter
    Nov 12, 2022
    Professional

    The process was calmly professional and the staff immediately responsive. I would highly recommended.

    ...

  • author
    Joseph
    Nov 12, 2022
    Ken and Natalie were great with…

    Ken and Natalie were great with Communications. The only issue I had was process could have been quicker.

    ...

  • author
    customer
    Nov 12, 2022
    They approved me for an equity…

    They approved me for an equity investment, they admitted they were having to wait on funds to actually do the deal. then they started finding the most obscure reasons not to do the deal, just like all the other negative reviews, they blamed it on the title company and finally said I would need to hire an attorney to get a motion to avoid on old leins that had been discharged in bankruptcy before I even bought the house. The FHA was not concerned about the bankruptcy discharged leins when they approved funding for the mortgage but they were, I offered to let them pay to have the legal work done out of proceeds, I sent proof the leins were bankruptcy discharged, the order was not needed but would have been easy to get and they would have been using my money, they refused because they never intended to fund the deal to start with and this would have made them fund it and use some of my money to get what they knew was never needed to start with,so the application was closed. Totally unethical company that will waste your time .lie to you and cost you money, they are broke and out of money to fund deals and don't want to admit so they find excuses just like they have done with so many other people who have posted here, the same thing over and over, dont waste your time putting in an application.

    ...

  • author
    Joseph
    Nov 11, 2022
    LaRay's great service

    Though there were obvious kinks, all in all my experience with them is eventually great so that 5 stars is well deserved. People are not perfect but there are still lots of well-meaning people who would bend over backwards to help you. LaRay is one of the best who helped me to the best of her ability to close the deal in my behalf. So, Point owes her for the 5 stars I gave Point. She did an excellent, very professional job in the success of the closing. She is painstakingly doing a exceptional, superb job for the company and its clients.

    ...

  • author
    Leo
    Nov 11, 2022
    Point has an excellent product

    Point has an excellent product. The amount of time it took to close was too extensive but all of the representatives from account manager to closing agent were helpful along the way. Thanks point for assisting individuals with a product that gives individual not so good credit an opportunity to help themselves financially

    ...

  • author
    Abel
    Nov 11, 2022
    Knowledgable and responsive to all my…

    Knowledgable and responsive to all my questions. Very Helpful as well.

    ...

  • author
    James Gillett
    Nov 10, 2022
    The Point contact person Natlie…

    The Point contact person Natlie Alexander was just plain excellent with follow up and requirements information for this customer. She deserves a raise in salary. /// However the disbursement company, DOOMduh was a complete wretched screwed disaster for this customer.

    ...

  • author
    Catherine B
    a day ago
    Still waiting…5 months and counting

    Still waiting. Started the process at the beginning of July and was told 60-90 days. I sent them everything they asked for within hours. I was approved, the appraisal was done in August and I was sent my final offer at the beginning of September. Everything seemed to be going really well; I accepted the offer and then I heard nothing for over 3 weeks. Right before the final offer, they asked for a payoff on my current HELOC so I assumed we would be closing soon. Shame on me for assuming. Some unexpected expenses came up so I paid a few bills late, including that HELOC, assuming I would get the funds soon. Then the ball dropped. I was told no more funding until probably December or January. Fantastic. Now my credit score has dropped due to the unexpected expenses and late payments and I am told that we basically have to start over with new credit check and appraisals. Imagine my surprise when I see reports on BBB and one of Points responses was that because they couldn’t close all for everyone, they expedited for those who had everything ready to go and were ready to close. Ok? Why didn’t I fall into that group? My title is clear, everything was ready to go; this was confirmed by my processor when we last spoke but I am still waiting. 60 days after I accepted the final offer. I feel like they are just stringing me along now purposefully until the appraisal expires so they need a new one and can appraise my house lower. This all just feels very shady to me. Like I’ve wasted 4 months and I still don’t even know if I will ever see the funds at this point. Updated- it is now a month later and a week away from my appraisal expiring. I emailed my full name as requested and have heard nothing except from my direct contact who has told me that they are working hard to close before that appraisal expires but I don’t have any new information. No updated offer, no closing information, nothing. I will gladly update this review if by some miracle we close in the next week but I am disgusted at this point with the lack of transparency and information in August and early September when I accepted the offer and was told I would close soon. I would definitely have gone a different route back then if I had known then what I know now!!

    ...

  • author
    MMH MMH
    Nov 09, 2022
    DO NOT DO IT

    DO NOT DO IT, A waste of 6 months of my life. In a worst position now than I was when I started with them. The company is unorganized. No callbacks, will have an appraiser come to your home and appraise your home approx. 60k - 70k less to offset their cost so they can make money. Approved my application then 7 months later denied my application because I guess they figured they couldn't make any money. They should not be able to conduct business. Just Horrible.

    ...

  • author
    James
    Nov 09, 2022
    Everyone we worked with was great and…

    Everyone we worked with was great and professional. They answered all of our questions, explained in detail the terms and made the whole process very easy and comfortable.

    ...

  • author
    Andy Nguyen
    Dec 01, 2022
    I submitted my complete paperwork with…

    Third review, I submitted my complete paperwork with Point on August 29, 2022. Someone reached out and providing status but It's now November 30, and was told it may not close till sometime after the new year...very long wait and need fund for my wife critical medical issue. I would like to request to expedite my application to underwriting team since this is for my wife's medical issue. Any assistance would be greatly appreciated and thank you so much for your consideration.

    ...

  • author
    Point Customer
    Nov 07, 2022
    Good and Bad..

    Good and Bad... Point offers a great product, and it truly does seem that there are great folks working for them. Alyson, our Account Manager has been just super to work with. The issue is the lonnnnnnng time it takes to get funding! No other equity share lenders we have researched seem to have this issue - even in these crazy economic times. We applied with Point back in early August - and may not close until January or after! We REALLY need funds now. We've cleared all the hurdles, our appraisal came in higher than anticipated weeks ago, and everything is done and basically just sitting stagnant for weeks - we're literally just stalled and waiting for a "clear to close" notice. It's very disheartening. And, if the appraisal ages out past 90 days (which will be 12/16), it will have to be redone. I'm not sure if we pay that fee again or if Point does - not to mention the inconvenience. The replies from Point that I read on various reviews state that they are experiencing unprecedented interest in their product and that they are hiring more individuals to help speed things along. But, a review of these replies shows that they've been saying that for months. We're going to try to hang on since we've come this far (and are *maybe* close to funding). I feel Point is a legitimate, sound company - but if they can't reasonably fulfill on their advertised loan product, they need to STOP accepting applications. Good folks already in the pipeline who are in need of tapping their equity researched and trusted and pursued Point.com. But, we're being held hostage in the bottleneck that never, ever (EVER) seems to clear. :-(

    ...

  • author
    Vô Sự
    Nov 07, 2022
    I submitted my complete paperwork with…

    I submitted my complete paperwork with Point on August 30, 2022. It is now November and was told it may not close till sometime after the new year...very long wait and need fund for medical issue.

    ...

  • author
    Heinz Klingenberg
    Nov 07, 2022
    I was told to send my email and phone…

    I was told to send my email and phone number after my last review. I did. Still no response. Finally got ahold of our account manager and he said they were waiting on title company. I called title company and they said they have no request or anything from them. Called back account manager left two messages still not heard a thing!! Truly unbelievable we have been at this since July. To say we are annoyed and disappointed is an understatement.

    ...

  • author
    Robert
    Nov 05, 2022
    Great company

    Simple application and quick process.

    ...

  • author
    Jack Dwojeski
    Nov 04, 2022
    The entire process was very…Professional

    The entire process was very straightforward. They asked for information, and I supplied it. My only objection was they length of time from beginning the process until closing, about 12 weeks. When we got to the final stages, Natasha was very helpful and pleasant to work with. Abby, the notary that was assigned could not have been more pleasant to work with and showed up exactly on time. Thanks again.

    ...

  • author
    Ed Lawson
    Nov 04, 2022
    Excellent Staff and Quick turnaround

    Excellent Staff and Quick turnaround. Ian and Kimberly did a fantastic job throughout the whole process. Would absolutely do business again

    ...

  • author
    John
    Nov 03, 2022
    Point does exactly what they say they…

    Point does exactly what they say they are going to do. Good presentation and support of the transaction information and how it works. The only drawback was the length of time to complete the transaction; however, this was due to demand volume for the financial product they offer. So, the time element is not on Point per say. I would highly recommend Point.

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  • author
    TERRYL R
    Nov 01, 2022
    they works for you

    Point was able to help us out. For the type of loans they do they are the ones to go thru the process is simple

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  • author
    John
    Oct 31, 2022
    Very SLOW LENGTHY PROCESS…communication…

    Very SLOW LENGTHY PROCESS…communication terrible…but did receive funds..

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  • author
    Rosalind
    Oct 31, 2022
    Professionalism to the highest

    Professionalism to the highest. I appreciated the courtesy of customer service and was updated in every stage of the process. Thank you.

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  • author
    Sherri
    Oct 29, 2022
    Only issue was I applied and began…

    Only issue was I applied and began process in Feb 2022 and was not funded until October 2022. Sometimes I had to send multiple emails and calls to get status updates. Took so long I had to redo several things cause time ran out on my info—mortgage statements home evaluation (they had to pay for 2nd). But I was successfully funded and I’m satisfied.

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  • author
    Gael Whiting
    Oct 29, 2022
    Very pleasant staff

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  • author
    Lee Raagas
    Oct 28, 2022
    Customer Experience

    Communication and problem resolution were great.

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  • author
    Salvador
    Oct 28, 2022
    Thank you for your help…

    Thank you for your help vbbbbbbhhhuuuuuuuuuuiiiiiiijiiik

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  • author
    Brandon
    Oct 28, 2022
    Very informative and helpful

    Very informative and helpful. We were updated everytime we moved to next step. Only bad thing i would have to say is that the total process from beginning to end took a long time

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  • author
    steve
    Oct 28, 2022
    Nice people to work with. But process takes awhile

    Nice people to work with.

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  • author
    James Smith
    Oct 27, 2022
    This process was excellent

    This process was excellent

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  • author
    Dion
    Oct 27, 2022
    Worth the wait

    My wife and I were walked through everything. Everyone was helpful. We had a person who contacted us when we had questions. There was a longer than expected wait for a notary. We started the process in July, and it was October when things were finally closed.

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  • author
    Rick Combs
    Oct 26, 2022
    Over 100 Days with nothing that's how point rolls...

    I was told when I started the process at the end of June 30 to 60 days closer to the 60 days due to high demand. I was okay with that. The initial response was very quick they said I was a perfect candidate they told me what I needed to send. I was up front with the fact that I had just paid off a lien in June but it could take up to 30 days for it to clear from the title. So I provided the documentation required although they don't use your credit score, they still run a hard credit check. No big deal. They acknowledge the receipt of my paperwork. Ask for some supplemental information of which was provided immediately. And then sent it to the underwriter for review and that's where I got stuck. From late July to the end of September I never moved from that spot. Ian, the account manager was kind of caught in the middle. And he informed me that it may be a little bit longer but they were eagerly working on it. Not long after I received an email from the CEO which was obviously an umbrella message stating that due to the uncertainty of the housing market that there could be delays up to 120 days, they were slowing down on all investments for the moment. I received that somewhere email late August. I'm 2 months into the process at this point but I roll with it. So they give me a phone call with the processor from the underwriter's office who says that all my paperwork is in order there was to be a meeting that afternoon with his department manager and I was slated to be part of that discussion for approval to move it forward for final underwriting. That's the last I heard from them. Contacts started getting slower and slower and I didn't move on the progress. So I finally pinned Ian down and asked him for a real time estimate to get funded. He gets back to me with r things are going a little bit slower than expected and looked like everything was going to be fine but it most likely wouldn't fund until after the first of the year. I was in almost 100 days at that point. So they are not as they appear I don't know how some of these people claim they got their stuff fast. Yes they respond and they just tell you whatever they think you want to hear. It really has put me in a bind because prior to them telling me I qualified I was going to sell my home but then I decided to keep it because the 100,000 I was going to get against it was all I needed. Otherwise I would have sold in June. Now my house just went on the market after I put a bunch of work into it. Appraised that $30,000 less than it was earlier in the year because the market has changed and now I'm sitting on the market trying to sell my house at the last minute all because point promise something up front and then change that promise and then change it again. So not only am I going to take a less amount for my house but because the competitiveness has gone higher I had to put more work into painting and making everything look brand new that I wouldn't have had to do a few months ago if they had just not promised what they couldn't do. I think they're a joke. I understand things changed but to take applications that were already in the process and lump them in with all new applications and put the brakes on us too was ridiculous. They had already done the appraisal on my house it came back where it needed to be they had all my paperwork in order that was as it was supposed to be I was asking for 25,000 less than what they were willing to loan me and they strung me along for over 3 months and now I'm struggling to sell my house in a market that is soft right now and it's the fall. And I still need the money. So I'm glad other people had a good experience. Ian was nice but he was put in a position to have to BS his customer. And I will reiterate it's absolutely ludicrous to enter into a tentative agreement and two months later announced that you were going to stop funding new applications and then even though my appraisal and all my paperwork were in consider me to be new application. I would give zero Stars if I could

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  • author
    Ebony Anderson
    Oct 26, 2022
    What an amazing experience with point…

    What an amazing experience with point they gave me a fresh start! Working with Ian and Courtney was truly amazing. Even thought it was a lengthy process it was worth it!

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  • author
    Jimi
    Oct 26, 2022
    Started tghisin August and was told 6…

    Started this in August and was told 6 weeks and we will be done. it is now almost the end of October and was told it may not close till sometime after the new year

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  • author
    Lana
    Oct 25, 2022
    Point is REALLY on point!

    I had a seamless 10/10 experience working with Point. My account manager Phil Kwong was outstanding, fast, responsive, professional, and just the best person to work with; so knowledgeable! All my questions were answered, and I had no concerns after talking to him and his team. My house's appraisal came in much higher than the original offer because of the recent remodel, so Point honored that and upped their cash offer too. Bottom line: I had no business getting my hands on over 300K of equity being self-employed, but thanks to no income verification and no credit score check, now I have the capital to maneuver and invest! Deep gratitude to everyone at Point for making it happen so smoothly!

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  • author
    Crystal I
    Nov 18, 2022
    Long process…hoping to close soon

    My team was very upfront about the delays in funding due to an increased demand from the start. At times, I wish there was a clearer timeframe from start to finish. I am currently in the closing stage for the last month and I am eager to seal the deal so I can get my funds to proceed with personal affairs I need to take care of. I am hoping I close soon. Update - Not happy. After the “closing stage” and submitting all requested documents I am back at the final offer stage once again - they claimed there was an oversight with underwriting. Not happy hoping they can rectify this situation. Update - I received an update claiming they were sorry about the miscommunication but could not help me. I would not recommend point they strung me along for 4 months only to pull the wool over my eyes.

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  • author
    Charles
    Oct 24, 2022
    Very reliable people who assisted and…

    Very reliable people who assisted and communicated each step of the way. There was a delay due to high numbers of loans being processed, but even with greater demands on the staff, they did not ever confuse my loan with anyone else’s.

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  • author
    Josman
    Oct 24, 2022
    VERY SATISFIED

    VERY SATISFIED

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  • author
    Melanie
    Oct 23, 2022
    The process was straightforward and my…

    The process was straightforward and my contacts were generally very responsive. The time to get to closing was pretty long, but they were clear about that from the beginning. Market changes impacted the investment amount and communication about that could have been better & quicker. Otherwise a great experience so far.

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  • author
    RaBecca
    Oct 23, 2022
    Everything went wrong

    Everything went wrong. Your people on the other hand are top notch.

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  • author
    Juan
    Oct 23, 2022
    Point helped me through the process I…

    Point helped me through the process I had a few problems in the beginning with my existing mortgage company and they helped me solve that problem. When starting the process you just need to make sure you have all your required documents in hand. Thank you!

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  • author
    Carol
    Oct 23, 2022
    Point offers doable alternatives

    I was particularly impressed by the genuine interest everyone I dealt with at Point showed in offering assistance in navigating the system. I am an older person, and used to making these kinds of arrangements in person, face-to-face across a desk. Without exception, all the people I corresponded with at Point, especially the young woman who was my primary contact, were professional, knowledgeable and empathetic. Each went out of her way to be helpful and make the application process as straightforward as possible. I am indeed happy with the procedure as well as the result.

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  • author
    Mercedes
    Oct 22, 2022
    Terrific customer service

    Terrific customer service, everything was quoted correctly, smooth process.

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  • author
    Bret Scott
    Oct 22, 2022
    A great company good representatives

    A great company good representatives. Get back to ya in a respectable time frame. Can't say enough.

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  • author
    Robert Depugh
    Oct 22, 2022
    A job well done The fact that Iwas never in the dark…

    The fact that I was never in the dark regarding the procedure they were there to answer any question very professional

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  • author
    Patricia
    Oct 22, 2022
    It was a very long process but Ian was…

    It was a very long process but Ian was great and we are very happy with the results.

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  • author
    Polly
    Oct 22, 2022
    All staff were very helpful and…

    All staff were very helpful and informative which made This process extremely easy.

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  • author
    Nicolas
    Oct 21, 2022
    Closing documents without money paid out

    Went through all this process, got all the closing documents but never got my money. It’s a scandal.

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  • author
    Sandra
    Oct 21, 2022
    Easy aplicación the loan specialist was…

    Easy aplicación the loan specialist was very professional.

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  • author
    Benetta
    Oct 21, 2022
    Very nice process

    Very nice process. Great communication !

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  • author
    Jennifer
    Oct 21, 2022
    Experience with Point Even though it took a while…the outcome…

    Even though it took a while…the outcome was absolutely amazing and went so smoothly! I feel so blessed to be able to pay things off and get some home improvements going! Thank you Point!!!

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