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BestMoney.com

Point Mortgage Review

Reviews 1,619
Point
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Point
Point
Excellent
Reviews 1,619
Ryan Sze
Apr. 28, 2022
2 min read
Ryan Sze
Point Summary
If you’re a homeowner, you can use Point to turn your home equity into cash. The company’s home equity line of credit allows you to access cash in a flexible and convenient manner—all at an affordable interest rate. To qualify, you’ll need a 680+ credit score. If approved, you’ll be able to borrow as much as $500k in home equity, and can use your credit line to fund home renovations, investments, or other major expenses.

Pros

  • Quick and easy online application
  • Flexible revolving line of credit
  • Tap up to $500k in home equity

Cons

  • Must have 680+ credit score to qualify
  • Home equity line of credit only available in California

Point at a glance

6.8
Editorial score

Customer Service and Support

Email and phone support available
6.0

Variety of Loan Types

Purchase, FHA, VA, USDA, Jumbo, HELOC
8.0

Variety of Products

10-30 years, conventional
8.0

Online Experience

Access to learning materials
8.0

Geographical Availability

Available in 15 states
4.0

Point Point Visit Point

Overview

Point is a mortgage and home-backed lending company that provides financing options for prospective and current homeowners. Current homeowners can take advantage of Point’s home equity line of credit (HELOC), a flexible, low-interest revolving line of credit.

Depending on your credit score and the value of your home, you can borrow up to $500k. You can use your HELOC to finance anything you need, without restriction—be it a home renovation, a major expense like a wedding or tuition payment, or investments.

Suitable For?

Point’s HELOC program is relevant if you’re an existing homeowner in California who has an immediate or potentially upcoming need for cash. Once you establish your credit line, you’re free to borrow as much or as little as you want to until you reach the maximum amount you’re approved for.

Moreover, you will only be charged interest on the amount you borrow. Once you pay down your balance, you’re free to re-use and borrow against your line of credit again.

Types of Loans/Products

To qualify for Point’s Home Equity Line of Credit (HELOC), you’ll need to own property in California and have a credit score of 680 or higher.

Point’s HELOC interest rates can be as low as 3.5% or as high as 18%, and will depend on factors like hour credit score and the value of your home. Moreover, your initial draw must exceed $50,000 or 100% of your credit limit, whichever is less.

The Application Process

Point’s HELOC application can be completed online. To apply, follow these steps.

  1. Navigate to Point to check your personalized APR.
  2. If you’re prequalifed for a HELOC, you’ll be invited to submit additional documentation, like pay stubs and proof of address.
  3. Once you verify, sign, and notarize the required documents, you’ll be able to access cash via your line of credit.
  4. Funds should arrive in your bank account within several weeks.

Repayment Terms

Interest rates on outstanding HELOC balances will vary, but can be as low as 3.5% and as high as 18%. If you carry a balance, you may be required to make a minimum monthly payment, but you won’t be subject to annual fees, inactivity fees (if you don’t draw on your line of credit), or early termination fees.

Point’s HELOC can be established indefinitely and does not come with a fixed repayment schedule. If you’re drawing on your credit line for the first time, you’ll need to borrow the lesser of $50,000 or 100% of your credit limit. However, once you accumulate an outstanding balance, you can repay as little or as much as you want, so long as you meet or exceed the monthly minimum payment.

Help & Support

It’s easy to get in touch with Point. You can reach them via email or by phone between Monday and Thursday from 6AM to 6PM PST and on Friday from 6AM to 4PM PST.

How Point Compares


Point HELOCUS Bank HELOCThird Federal HELOC
Minimum Credit Score680+730+Unspecified
Available inCaliforniaNationwideNationwide
Maximum Credit Line$500,000Depends on state, max. $100,000 in NYUp to $200,000
HELOC APR3.5% to 18%3.70% to 8.85%From 2.49%
Best forHomeowners who need cashHomeowners who are existing US Bank clientsHomeowners who want low HELOC interest rates

Summary

Point’s versatile, low-APR HELOC allows you to turn your home equity into cash and can give you access to as much as $500k in revolving credit.

To qualify for a HELOC, you’ll need to complete an online application, have a credit score of 680+, and live in California. Once you’re approved, you’ll receive your funds within a few weeks.

With interest rates from 3% to 18%, no early repayment or termination fees, and no annual fees, Point’s home equity line of credit is an affordable and easy way to tap into your wealth.

FAQs

How can you use Point HELOC funds?

You can use your HELOC for anything, whether that’s to renovate your current home, to fund major non-home-related expenses, or even to purchase other assets.

What’s the difference between a HELOC and a home equity loan?

A home equity loan is an arrangement where you borrow a lump-sum payment and repay the lender via fixed monthly recurring payments.

With a home equity line of credit, you don’t have to borrow a pre-determined amount or borrow all at once. Simply tap into your HELOC when you need it, pay it down when you have the funds, and let it sit idle when you don’t need access to cash.

How much can I borrow?

Your credit limit will depend on your creditworthiness and the amount of equity you have in your home. The maximum credit limit is $500,000.

What interest rates do Point HELOCs feature?

Interest rates are anywhere between 3.5% to 18%. However, your exact interest rate will depend on your borrower profile.

Physical Address

444 High Street, Fl 4

Palo Alto, CA 94301

Point Point Visit Point

Methodology

This review was compiled using information from the Point website.

Ryan Sze
Written by
Ryan Sze
Ryan is a freelance personal finance and investments writer, with more than 3 years of experience trading and writing informative financial content. A chemical engineer by degree, Ryan's interest in finance grew out of a love of data science and computational statistics. His byline can be found on well-known sites such as The Motley Fool, Investing In The Web, and Top10.com.

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Trustpilot reviews
See what some customers are saying about Point
Point
Excellent
Reviews 1,619
on
Excellent
73%
Great
16%
Average
5%
Poor
2%
Bad
4%
L
lmarie
8 days ago
Excellent Service
Point provided excellent service from application to closing every individual I worked with was on point, supportive and helpful. They communicated throughout the entire process.
B
belinda c jimenez
13 hours ago
Not too good it takes s while to…
Not too good it takes s while to approve my loan. The person who is in charge on my loan dont give me a fast answer.
N
nancy
13 days ago
Very smooth experience.
Very smooth experience. We have no access to a computer. Our representative made the process very easy for us.
B
bd
18 days ago
Sorry I hate getting lied to when…
Sorry I hate getting lied to when originally got told you don't handle estate cases and the deed on my house was in probate which I never set foot in probate then I get told cause the mortgage on my house and title on my house don't match you can't help....
J
jamal
23 days ago
Nice people
Great people. Always keep you up to date.
R
rhica
25 days ago
I am a point client
I am a point client. Now I wanted to do a repoint. I made an appointment last week Wednesday for Tia for a 10 am phone call but I never got a call from her. Not sure what happened. No follow up. I then emailed the general email for Cust service and I got James responding right away. I am still in the process of having my Repoint taken care of well.
R
rf
a month ago
Great service
Had a great experience utilizing Point services and would highly recommend.
V
victor zamora
a month ago
Willing to help all your needs
Willing to help all your needs
D
deborah
a month ago
Point is a legit company and that they can totally trust point
The fact that they made me feel really comfortable And they explained anything I didn't understand . And on terms I could understand.
S
schelly
a month ago
Friendly knowledgeable staff.
Friendly knowledgeable staff. Fun gaming and good food!
J
jason
a month ago
EASY
A lot of communication and simple process.
L
l. nubla
a month ago
Very professional staff
Very professional staff. Customer service reaches out from time to time to check for questions or concerns.
h
herb sawyer
a month ago
better customer service better…
better customer service better everything your company does not provide what people need
K
kj
a month ago
A++ From A to z!!
The entire team at Point from start to finish was amazing. I never felt ignored or that it was too busy for them to speak with me. They had great people at each step. When there was a hiccup or two, it was handled quickly with care and efficiency. Other companies may say they’re good at what they do - but Point puts their money where their mouth is!!!
K
kyle
2 months ago
Piont was honest on how the process was…
Piont was honest on how the process was done and I was happy for the understanding and help so I could recover and get back to my normal financial self. Thank you piont. Stress free life.
A
adrian
2 months ago
My experience with point was more than satisfactory
My experience with point was more than satisfactory. There were a few times the point representatives were not on the same page as far as resending info to different members, but having said that, everyone worked speedy and had good knowledge of helping my wife and I through the process as well as being patient and very professional. Great job to the point team.
B
barbara miller
2 months ago
Applied a week ago no response
Applied a week ago no response
J
jose castillo
2 months ago
WHEN OTHERS SAY NO AND YOU ARE IN A BIND.I think is a better alternative to…
I think is a better alternative to refinance similar in my opinion to a reverse mortgage. your immediate cash flow is not impacted if what you are trying to do is control your cashflow by eliminating smaller loans that do impact your current cashflow.
K
kenneth franklin
2 months ago
The people are great
The people are great, knowledgeable and helpful
c
customer
2 months ago
Everybody was kind and explained…
Everybody was kind and explained everything well
N
nathaniel owens
2 months ago
I was skeptic at first, but glad I decided to use Point
Point was very upfront on the underwriting process and how long it could potentially take (up to 4 months). However, our loan closed relatively quickly in about 45 days. They responded to my emails and questions very timely. I admit that the interest and payoff is a large amount but it was one of the few options we had to get out of debt while also keeping our home. I highly recommend considering using Point if you plan to use the funds wisely to pay down debt.
S
stephanie
3 months ago
Real help in these times.
Great communication.
P
preston
3 months ago
YOUR INTEREST IN OUR AFFAIRS…
YOUR INTEREST IN OUR AFFAIRS THROUGHOUT. THE TIMELY WAY YOU COMMUNICATE. THE PROMPT WAY ALL TRANACTION WERE DEALT WITH. YOUR FRIENDLY APPROACH.
C
chris
3 months ago
My experience
Given that they got it done when every other lender treated me like a leper, I think they deserve 5 stars. At times, I did feel like the process could have moved a little faster.
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isaac salvant
3 months ago
In this economy with limited options, Point Delivered
In this economy with limited options, Point delivered a solution that fit our needs. It was not the fastest but they kept us informed and set expectations properly.
J
joseph & jeanette
3 months ago
Professional and caring about my needs
Professional and caring about my needs. I was very happy with everyone that I communicated with. I was very happy with how smoothly the transaction moved forward. Very pleased and highly recommend for all home owners looking for financial help. Thank you Point.
T
todd
3 months ago
Very Easy and great response time
Very Easy and great response time
S
stephanie
3 months ago
Very helpful
Very helpful, answered questions quickly and a fast process
C
cindy mccollough
3 months ago
Great job fair and upfront on…
Great job fair and upfront on everything.
K
kenneth
3 months ago
Good Customer Service
The people- Tia, Joanna, Brittany, and Amanda were all very knowledgeable and helpful whenever I had questions. The process took longer than I expected, but in the end it worked out OK......came really cloe to foreclosure!!! That was a little stressful
K
kenny
3 months ago
Point is on Point!
Working with Point for my financial needs has been seamless. Every staff member I have dealt with has been extremely professional and courteous. Willing to help with any questions or concerns. I highly recommend Point to anyone!
M
michael
3 months ago
My experience was great the people I…
My experience was great the people I worked with were very helpful. It took less time than I thought it would. Everything is communicated well.
B
bernard
3 months ago
They were prompt and helped when we…
They were prompt and helped when we needed it the most!
c
customer
3 months ago
Very good experience with everyone very…
Very good experience with everyone very professional, great service and attention. Keep the great job 👍👍👍
C
chris
3 months ago
They took four months to do this
They took four months to do this, requires two appraisals where the appraised value declined significantly (benefits Point). They are disorganized and I got different answers as I was passed around. I wouldn’t recommend.
R
rick x.
4 months ago
Fast and Easy Process
Easy process and account managers are really helpful and very eager to help with any questions.
J
jose
4 months ago
Just all around excellence
Just all around excellence, clear and helpful Staff. Elyana Rantisi was especially helpful, she was steadfast in keeping me up to date since 2022 when I initially applied.
J
john & melissa
4 months ago
Long process but worth it
We were told from the beginning of the process that it would take about 90 days start to finish. They were true to their word, it took almost the full 3 months. Appraisal was quickly scheduled and very fair. Communication was good for the most part. Our only issue was with our closing. We had to have a second closing because the first one was incomplete. All of the proper paperwork was not sent to the notary from the title company the first time. This caused a week delay in getting our funds which led to a domino effect of issues for us. This was very frustrating. That is why we gave 4 stars rather than 5. The end result was good...we did get the funds we needed and have no cumbersome monthly payments. So thankful for that!
R
robert
4 months ago
The Point team was there throughout…
The Point team was there throughout although it was a shaky start when my phone call and emails went unanswered at first but once resolved the team worked with me on any questions and the whole process went nearly flawless. I would recommend Point to anyone interested in this type of Equity investment.
S
s. bennett
4 months ago
Patient and persistent account manager
Patient and persistent account manager
M
milton
4 months ago
Grate response timing.
Grate response timing. Frequently updates
M
maria mendoza
4 months ago
I had a great experience
I researched the other 2-3 companies that work like Point. You have to know what you will end up paying, it’s not cheap. I understand how much of my future equity I am giving up. For me it was worth it. My contact person was Tia Ferrer. From my first inquiry phone call to the last day before final documents were signed I felt like Tia was on my side. She explained the process, I asked very pointed questions and she was very honest with me. I never felt like my questions were not answered . Tia followed up with me as promised, she responded when I sent required documents in and followed up with me on everything!! Tia was AWESOME!! Thank you Tia!! I was out of options but Point allowed me to keep my home, get fully out of debt, and pay my daughter’s college tuition. This process felt like a marathon not because of Point, but rather because personal situation. When I finally received the call from Tia advising me of the signing date, I felt like she had been my coach and partner throughout this process. BUT WE MADE IT!! We crossed the finish line !! Finally for those who want to use Point , I read some negative reviews, but you have to be diligent regarding documents and submit what’s required from you. It’s not magic it won’t happen unless you are involved.
L
leonard
4 months ago
early on I let them know that i was…
early on I let them know that i was making a purchase and needed the money pretty quick. Although they did not guarantee the could move the closing faster, they worked hard to meet my deadline. great work by their team.
e
esperanza guzman
4 months ago
Best customer service
having a contact person available to address questions and concerns, to give you unlimited statuses on your application, and to expedite communication between the client and underwriters was amazing.
D
dennis
4 months ago
Communication was frequent and…
Communication was frequent and informative. Great effort was taken to make sure we, as the homeowner, were informed and understood the terms and agreement.
T
tracey
4 months ago
Helpful, knowledgeable, attentive
Process was a breeze we had great communication the entire way through and we were able to close quickly, even quicker than originally anticipated
V
victoria
4 months ago
Great Experience
My complete transaction went perfectly from beginning to end. The staff kept me informed of every step along the way. They were completely honest and always had time to answer my questions! Both Luis and Amanda were wonderful. Funded yesterday!!
M
michael welsh
4 months ago
Incredibly professional and very competitive prices
Incredibly professional and helpful sales person who directed me to the place on the Internet where I could find the product I was looking for. I received the order the next day. What a fantastic quick service from a company that still offers good customer service. I would thoroughly recommend this organisation when looking for tip top advice and low cost to boot
U
user
4 months ago
After Funding, Point is Completely Disorganized and a Non-Stop Hassle
One year into my deal with Point they mailed me a letter saying my insurance had lapsed and I was in breach -- which was not true. I tried to sign up for paperless statement delivery and their system forced me to call in. When I called in the person in customer support said "we are not allowed to see your account information." So I said transfer me to someone who can. There was nobody available she said. They then reset my account to "help" the situation and instead that completely locked me out. This company is totally disorganized and a complete pain in the you-know-what to deal with. Only reason I am not giving them one star is because they did deliver the funds promised, but everything after that has been one hassle after the other. My problem remains unresolved and the phone reps are completely mystified by their own system. This situation is an extreme waste of time, and very unprofessional. Get it together Point, it's not rocket science it's basic administration.
J
jacqueline
4 months ago
Everyone at Point from the very first…
Everyone at Point from the very first phone call was great! They knew the situation I was in, and they worked hard every day to help me reach my goal! I can’t thank them enough! I would highly recommend this company to everyone I know!
B
becky
4 months ago
The people were quick to respond and…
The people were quick to respond and knowledgeable.
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kim munoz
5 months ago
From the beginning of the process
From the beginning of the process, the sales rep was very knowledgeable and answered all my questions and made the process easy. Throughout the entire process from beginning to funding was excellent. I highly recommend this company, if you want to pull some equity out of your home and not have a monthly mortgage, you just pay when you want to either sell your house or refinance to pay off your loan. Excellent company.
P
px
5 months ago
Nice
It was streamlined
B
brian
5 months ago
more than 1 year waiting.
more than 1 year waiting to get fund.
S
salem s.
5 months ago
I was very happy with the results from…
I was very happy with the results from Point. Amanda Nunez was very helpful and knowledgeable. She kept me updated through out the loan process. Angela also helped me with the loan funding and answered any questions I had. I would highly recommend this company. Thank you.
J
janet farley
5 months ago
Great communication
Great communication, funded and closed on time.easy process
R
richard
5 months ago
The process is excessively long & too…
The process is excessively long & too opaque, Elyana, our point of.contact, was very responsive and helpful. I had financial questions & terms that she was not empowered to discuss. This led me and my wife question the legitimacy of Point.
S
sean
5 months ago
Great
Great, simple, smooth and quick.
L
linda
5 months ago
Great customer support and service
The constant updates and follow through
E
edward
5 months ago
Gave me the financial cushion for…
Gave me the financial cushion for unexpected expenditures in retirement years. Expertise in product and customer service were excellent. I would not recommend this product for younger and mobile individuals. Fits my life time frame. Product is expensive but for me I have no children, a deceased wife and only siblings as heirs.
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r j l
5 months ago
Just to be clear
Just to be clear. The 5 stars are for the persons directly connected to the process. Angela and Ana did a great job communicating and following up from start to funding. This program, in my opinion, is is an option that can provide financial assistance with less complexities and qualifications than any of the many loan product options available or lenders do. I would recommend it only if absolutely necessary. If you have ample equity it is a good option because no payments for many years or when you sell or are able to repay it otherwise. The downside, again in my opinion, it is expensive. Expensive fees with a generous amount of payback well above the shared equity amount. Your situation,purpose, and reason should be considered in depth. They require many steps to be sure you understand before a decision is made. An important part of the program is requiring mandatory steps necessary so you do understand. In that respect they make everything very clear with a genuine concern for your complete understanding of what takes place. So 5 stars for the employees and 4 stars for the company. Even with 4 stars I would recommend Point over the other options available in California.
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gregory barr
5 months ago
Point was true to their word and…
Point was true to their word and delivered the financial assistance to us in a timely manner as promised. The staff was professional, courteous and concise.
A
arlene
5 months ago
Point staff were very helpful to help…
Point staff were very helpful to help me understand the process. My only concern at times was the time it was taking to finish the process. The 3 I were in contact with were amazing to help me get through to the end..
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kolleen north
6 months ago
I was very happy with everyone,Ian…
I was very happy with everyone,Ian guided me through the process every step of the way,Ran into some glitches,not by them,Ian helped with that, Everything was explained thoroughly,From emails from Amanda,to watching video's explaining every step of the way,I'm able to get a new AC unit installed,and be able to improve ,update my bathroom,Just this will increase my home value,I would recommend them,You don't need a high FICO score either to qualify,
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p. chavez
6 months ago
What an experience....
It was quite a journey and for a while, there was a little bit of despair. However, our account rep Crystal Hahn was THE ABSOLUTE BEST!!! I don't know if we could have completed this process without her. Everyone was so helpful and moved mountains to help us get the deal closed. We were kept updated on a weekly basis and I must say, even though the process took a while, due to circumstances beyond all of our control, they all made it worth while!
P
paul mugerwa mutengu
6 months ago
Customer service was great
Customer service was great. All the people who handled my transaction were knowledgeable about the product. The timely response to my requests for information regarding the product and regular updates throughout the process was highly professional.
C
carrie
6 months ago
great experience
great people and fast experience.
J
james
6 months ago
Turned into a more complicated…
Turned into a more complicated transaction than I anticipated but, the people at Point stuck with it and we finally brought it to a successful conclusion. I appreciated the people, they were friendly and kept me informed throughout the process.
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fred
6 months ago
Long process but great people to work with
The process took a very long time, however everyone we dealt with were all great to work with. All very professional and very helpful!
L
linda
6 months ago
The staff at Point are wonderful to work with
The staff at Point are responsive and kept me up to date throughout the process. If I had any questions my account manager would respond immediately. The whole process was transparent.
M
melvin
6 months ago
Communication with representatives.
Communication with representatives.
M
m. f.
6 months ago
The process was long and arduous.
The whole process took way too long. We started in July of 2022 and just closed June 1st of 2023. We were rarely able to make contact with anyone or receive a call back.
S
sara
6 months ago
The loan met all of my goals/needs
The loan met all of my goals/needs. Christina touched base wuth me weekly to keep me updated on the process/progress. Although I missed funding in the first round, I was kept in the loop about the timing for the second round of funding. Thank you, I am able to pay off my Pandemic credit card debt and move on with my life.
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gregory
6 months ago
I give them 10 stars
I would recommend them to everyone the process was so smooth and easy any hiccups that I had on my end they helped me resolve to the best of their ability everyone I talked to was great and courteous
M
marissa
6 months ago
Great!!
Overall great experience with Point!!
J
justine
6 months ago
the process was relatively smooth…
the process was relatively smooth except that some team members did not have a good understanding of the information they were collecting or correct application to the process. Also, adding documents was challenging because there we multiple requests for the same documentation.
I
irene
6 months ago
Best experience
Kept in touch with me every step of the way. Expedited when I had an emergency. Checked up frequently.
V
vukica t
7 months ago
Honest company and worked with low credit score
What made my experience great was definitely My account manager was completely honest with me And always communicated information with me as soon as she received it. The whole process just took an incredibly home time but I was told it It would take a while and if I wanted to go elsewhere I could and they would understand. But I also had some Leins on the house that I had no idea even existed. So we both decided to stick with each other and from being thrown into two tragic events in family, this is definitely a way to go if owe much on your home. The 4 stars is because the delays but very honest company.
D
dennis
7 months ago
Fast and efficient and
Fast and efficient and
T
tagreen
7 months ago
I was kept informed every step of the way
I was kept informed of the what phase we were in at all times. And what actions were needed, when they were needed. Great communication every step of the way.
B
bruce bates
7 months ago
There was no pressuring to sign…
There was no pressuring to sign anything, the entire transaction was very easy and unbelievably quick to happen.
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charles rennaker
7 months ago
Very pleasant and supportive…
Very pleasant and supportive information. Information was easy to acquire, agent was easy to understand (no foreign accent) with a timely response.
N
nicole
7 months ago
Great Experience
Point representatives were there for me at every step of the process - all my questions were answered timely and thoroughly. There was frequent communication to ensure I understood everything including timelines and funding.
J
jose l.
7 months ago
Thank you by J L.
I would like to say thank you to Point's CEO and all the staff at Point who helped me with the HEI loan, particularly the account manager assigned to my case. They were all very professional, courteous, knowledgeable etc. They always called me at least once every two weeks to inform me throughout the process. I really appreciate it and I would not hesitate to refer Point to my friends and others who would like to accomplish that goal. Once again, Thank you!
V
vincent pitcherella
7 months ago
Efficient good communication
Efficient and good communication Reps were proactive in their approach and cpmmunications Only con was the time to fund ,around 6 months
A
andrew
7 months ago
Good deal
Good deal...
H
henry
7 months ago
The experience was long but in the end…
The experience was long but in the end it came out great for us.
A
anthony
7 months ago
pointers
my experience with point was a learning one for me, i have learn so much as for all the paper work and documentation i never knew about i had to get and send to point . in all point came through forn me.
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leroy richardson
7 months ago
Being put off for a year before even…
Being put off for a year before even got the loan. All they ask for is a bunch of updates for insurance statements from the mortgage company. Just to blow me around for a whole year. I thought it was the worst loan that I ever got in my life. Then at the end they give you a lower pricing what they told you they were gonna give you a purse.
U
unhappy
7 months ago
Poor communication
Poor communication, took months to finalize. We never spoke with same person, no one knew what was going on when we had a question as to why it was taking so long.
K
kim
7 months ago
The people I worked with were terrific
The people I worked with were terrific! Their customer service was On Point (sorry for the pun...not). The only reason for not giving you guys 5 stars was because the rate changed during the process and that kept me looking at other options.
H
heidi marquess
7 months ago
The whole team was really helpful
The whole team was really helpful. I appreciated the communication and candor all of the time. I had a long wait for this but in the end it was accomplished really well. Andrea Bennett and David Duggan were very encouraging to me during this stressful time. Andrea helped me so much. I can't say enough about her being supportive and comforting when I needed it most. She is treasure for this company.
M
mark
7 months ago
Quickly putting together an program…
Quickly putting together an program that fits my timeline
A
aaron
7 months ago
The experience made obtaining equity…
The experience made obtaining equity from my home more like a dental teeth cleaning instead of a root canal!
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u and d schmitz
7 months ago
Wonderful helpful representatives that…
Wonderful helpful representatives that made the process easy. It took much longer than we would have liked but in the end everything turned out well.
J
janet robinson
7 months ago
On time and on Point...
My experience with point was memorable. They walked me through each step and kept me informed from beginning to end. It took longer than expected but worth the wait.
T
teresa
7 months ago
Great experience
What a great experience through the whole process. I would recommend Point to others.
J
joseph
7 months ago
Smooth process with excellent…
Smooth process with excellent communication with all involved
B
burgess
7 months ago
Great overall experience
Great overall experience. The communication was good. They lay out the process, costs, etc, very well. The application process is straightforward. Underwriting and closing went well. They assign an account rep to help you through the process. I found them to be responsive and helpful. A decent balance of phone and email communication. This shared equity route is not for everyone but has value in certain circumstances.
L
linda
7 months ago
Be patient
It was quite a long process but the desired results were eventually achieved. The agents kept us informed along the way as to what our status was and responded promptly to any inquiries we had throughout the process.