New American Funding Review

Our loan officer Jonathan provided excellent service. We are repeat customers!

Worked with Matt and he was absolutely excellent. The whole process was easy and he explained everything the whole way through.

Process was understandable.

Toni and Jacqueline were wonderful to work with. Answered all my questions with professionalism, expertise and friendliness. Highly recommend!

Tania was incredibly helpful and professional. She was always on top of everything. Even if she’s on leave, she still kept her lines open so we can communicate with her whenever we have concerns. My wife and I were nervous and uncertain if we will be approved since we just moved here in the US last year. But she made the whole home buying process smooth and easy. We would highly recommend Tania and NAF. It was a great pleasure working with you. Thank you so much for helping us achieve one of our American dreams!

Brent is the best I’ve ever worked with for my home mortgages. He is friendly, responsive and gives us the best options available every time.

They are very slow to respond, vague about the process and qualifiers and not very helpful. Avoid. All they do is waiste time and do the bare minimum. The reply saying she was diligent based on your review of records demonstrates for me that yall be slow to respond to everyone. Look at the initial contacts I had with her and how long it took for information only not to really receive it. Absolutely unacceptable and I feel the reply is not based in fact and just to save face without addressing legitimate concerns. Also, I spoke with a few mortgage companies before narrowing it down to one and this has been the worst experience and the only mortgage company I felt inclined to leave a negative review on. I hope that resonates and yall do better.

Kari was always available and quick to answer my questions. Due to her diligence, we were able to close earlier than scheduled! I had zero hiccups along the way. I would recommend NAF to all of my friends and family.

We shopped around and had a tight timeline for closing; 20 calendar days and New American Funding came through. I think it was really the loan officer Shy Lee that made it work as he watched over it daily, rapidly communicated even on his cell phone during off hours, and gave me prompt heads up when things were in my queue. Closing in this tight window isn’t an easy feat and doing so in the state of Connecticut when you’re required to use attorneys is unheard of. Shy gets my 10 star review.

Was totally amazed at the level of commitment & communication I received. We closed in an acceptable timeframe & the whole experience was extremely easy.

Brook and his team made what I thought was going to be a very stressful process very easy! I loved the communication and the updates via email and in the portal. I couldn't be happier with the customer service! I had a refinance complete in under 30 days! thank you so much!

The people are all wonderful to work with! They care about you and it shows!!! They are also very knowledgeable and professional. I would not hesitate to recommend this company to family and friends :)

My loan advisor, James Mateer, did an excellent job explaining things to me and keeping me informed throughout the entire loan process! Jennifer Vo was also involved in the process. This was a refinance, but even with my original loan, the representatives from New American Financing have shown that I was not just another person seeking a loan, but cared about my needs and how to best serve me.

I am thrilled to share my outstanding experience with Robby Goudeseune from New American Funding. From the moment I embarked on my journey to secure a home loan, Robby stood out as an exemplary professional who not only met but exceeded all expectations. Navigating the process of securing a home loan can often feel overwhelming, but with Robby by my side, it was an incredibly smooth and positive experience. Robby demonstrated an exceptional level of expertise and knowledge in the field, guiding me through every step of the way with unwavering patience and a genuine commitment to my best interests. He took the time to explain complex financial concepts in a clear and concise manner, ensuring that I fully understood each aspect of the loan process. Whether through phone calls or emails, Robby never hesitated to address any questions or concerns I had. In conclusion, I wholeheartedly recommend Robby to anyone seeking a dedicated, knowledgeable, and personable loan officer. His commitment to excellence and genuine concern for his clients' success make him an invaluable asset. I am truly grateful for the exceptional service provided by Robby Goudeseune and consider myself fortunate to have had him on my team.

They want to do a complete colonoscopy before they can give you the first indication of what their charges and interest rates will be. I hate to expose tax returns, account numbers, RE assets, and ownership's, to an ON LINE entit, and a company which I had never heard, before. And then to find out they had already changed their name because of the trouble they go into in Mass. 37% of the reviews were extremely negative. I have bought and sold personally 50 properties in my life and no one has ever asked for as much information before quoting a range of costs and rates.

NAF offer better interest rate and the staffs are very helpful. They work hard to finish the process right on dead line.

Stephen was a TREMENDOUS help! He checked in on me very often and made sure everything was adequate and in order. This process went by very smoothly and I am very thankful. I would recommend New American Funding to anyone that is open to exploring new loan options and suggest Stephen O’Donnell. Thank you again for your excellent work!

Anthony and Bridget went above and beyond for our family to get our refinance done when the terms we wanted. Thank you!

The guiding and help that came with this process was great ,we are first time buyer so we needed a lot of help . Thank you Jamie

I had the misfortune of dealing with Wayne Leonard NMLS #1066059 from New American Funding. My interactions with him left me utterly appalled by his behavior. The level of rudeness and arrogance he displayed throughout our communications was beyond belief. Right from the start, it was clear that Wayne had no interest in treating me as a valued customer. His condescending tone and dismissive attitude made it virtually impossible to have a productive conversation. Any attempts to ask questions or seek clarification were met with interruptions and a complete lack of patience. What truly crossed the line was when Wayne actually hung up on me during one of our calls. He then lied about it in a email when I called him out for his behavior. This blatant act of disrespect and unprofessionalism left me in disbelief. It's astonishing that someone in a role meant to assist and guide customers through a complex process could behave in such a disgraceful manner. The way Wayne Leonard conducted himself throughout our interactions was a disheartening reminder that some individuals prioritize their own ego over providing quality customer service. Anyone considering New American Funding and Wayne Leonard NMLS #1066059 should seriously reconsider their choice. There are countless other mortgage specialists who understand the importance of respect, courtesy, and professionalism.

I stumbled upon Rayan Bergdahl by accident. I was in the middle of a really bad experience with another lender. Rayan was able to help me when no one else could. She made the experience so great. She was patient and knowledgeable. She walked me through everything. She made sure that I understood what was going on and when. We were able to actually close a week before we were scheduled to. Rayan became my friend, not just a lender. I would recommend NAF to anyone without hesitation. If you get to choose who you talk with, look Rayan up. She is out of Phoenix. Thank you, Rayan

Recently wrote a review on this company and their response included a statement which said someone from customer service would be in touch by days end 8/8, here it is days end 8/8 and no contact has been made, just another example of the poor customer service this company provides its clients, can’t wait for the interest rates to drop. Again don’t just walk away from this company run!

Everything was executed in a timely manner. The team working with me was always available. They were friendly and professional. Couldn't have asked for a better experience.

They worked hard for me and made sure we got funded even with all the hassle and roadblocks we had to deal with.

New American Funding has held our Mortgage for a few years now and we just refinanced. Loan closed on 08/2/2023. NAF is Dedicated to homeowners and faithful to their profession. If you want integrity, diligence, dedication and honesty to work on your behalf, New American is your huckleberry. I recommend Coddi Dean, a professional seasoned Loan Officer that will stick with you before, during, and long after becoming part of NAF. I have five sisters, all homeowners, three of us, are grafted into the NAF Family with others joining. Five Stars across the board. NAF understands the process, even if you don't and by the time it's said and done, you will too. NAF is a God send.

If I could rate a 0 I would. Paid my escrow shortage in full and my payment was to be calculated to a specific rate, it wasn’t and I can’t seem to get anyone to correct it, now my payment is a $80.00 a month higher than it should be. I was very happy with this company until the brand changed now the service sucks! Had an insurance claim check and I could barely get anyone who spoke clear enough English I could understand.. Stay away from this company their a rip off. Support your country “Buy American”, New India Funding would be a better fit. In response to company reply, It’s sad you have to totally trash these people to get a response, we’ll at least they spelled my name correctly this time.

Not only did they offer great deals and have partner relationships that were top-notch plus they offer incentives on top of that. Overall we were very pleased with the product/offer and the level of service and consistent communications.

Best service! Everyone I worked with was excellent.

Top notch service. From the first moment to the loan funding everything qent super smooth. Scott our loan officer was super responsive and cleared for us any questions and concerns we had. We highly recommend NAF to anyoke who needs mortgage.

My loan officer Bryan made sure that I was kept in the loop every moment of this journey. His attention to detail, and making sure that I was confident in the process was excellent. His guidance and professionalism was second to none. I would refer anybody to him for a home loan. Bryan, thank you for helping us get a home. It was our dream for the last two years and you truly helped it come true

Terrible- RUN FAST! This experience has been the WORSE and we have bought 8 homes! To make things worse we are RETURNING Customers, but I should have looked at the latest reviews because this company has gone downhill! We were supposed to close a couple of weeks ago. The day before closing I get told the underwriter will not accept the appraisal - there is NOT a 2nd kitchen there is a wet bar- there is NO place to cook! I was told they would not let it go under FHA so we had to go conventional. My real estate agent said Alejandro (loan originator) told her he would buy down the rate if needed but nothing would change so she told him then let's do it.... I was never informed the rate or fees would go up -NOT once- matter of fact I continued to ask for information and a new closing date and received no response. The insurance asked when are we closing- I replied ALL - I would like to know also because I keep asking with no response. He finally responded to the ALL email with Wed (then said like I told you last week- I never got that message)- the only information coming is from my agent (she told me Wed). The seller's agent was told it wouldn't go past Wed so he told the sellers we would close no later than Wed (so my lease is going up to $250 a day because of this FALSE information, btw I have to lease because we didn't close 2 weeks ago like promised). I was sent paperwork late Monday night with NEW numbers that I was NEVER told about. It said if I don't sign (late Monday night) then we can't close on Thursday- we never discussed Thursday (the sellers flew down for a Wed close). Now that I am being IGNORED so now it will be Friday or Monday. I called the VP Hector because I was promised a phone call all day Tuesday so after 2:30 I left a voicemail- nothing so I emailed. I finally got a call but the day was wasted! Needless to say Hector did NOTHING to help! He could have cared less that I was given no communication and lies were issued! RUN-do NOT USE this company. I am not paying a percent higher and MORE FEES because of their inability to get things done! It is very unprofessional to send something late on Monday night that is TOTALLY DIFFERENT and expect them to just suck it up and agree. I immediately texted Alejandro and he said he didn't know he would have to look at it in the morning. I told him I am not signing because I didn't agree! He said he thought disclosures were sent the previous week -well they were NOT sent -if they were why didn't he call me to ask why I wasn't signing them? It is because nothing was sent! This has been the worst experience ever and I have bought several houses! Since we are not closing tomorrow after Alejandro promised everyone- I have to pay $250 a day on a house (to lease it). This is totally unacceptable- we were NEVER closing on Wednesday I didn't get numbers/email until Monday night late! I am so tired of being lied to and ignored by a company I have done business with before- is this how you treat customers - especially repeat customers?

Do yourself a favor and stay far away from this company. We approached them about refinancing a mobile home on a permanent foundation and after submitting the initial required documents we were told that we were well qualified for the amount of money we were asking. We quickly recd an invoice for an appraisal ($575) which we paid and signed the initial disclosure forms. Then the requests for the odd bits of information began. They wanted a signed letter of explanation as to why our income was more now than it was the previous year. Then we were told that we would have to provide a structural engineer’s report certifying the foundation. When we called Chris (the loan officer) and told him that we would not willing to pay for this he told us he could change our loan from an FHA to a conventional loan to avoid that. When I asked why we had not been set up on a conventional loan to begin we he indicated that this was an error on his part, he had not initially understood that we would qualify for a conventional loan. Loan disclosure forms were modified and re-signed. There were issues with a line on our home owners insurance policy that they wanted changed so I tried to put our insurance agent in touch with them. Our agent indicated that she was trying to reach someone to understand exactly what was needed and at the same time we were getting emails from New American telling us that they could not get a response from our insurance agent and for us to “call them one more time”. We were then told that since we lived on a private road we would have to have an attorney draw up a private road maintenance agreement and have all of the residents on the road sign it and submit it. We told them that we had a Covenant agreement on the property that covered the road maintenance and submitted a copy of it to them. We were told multiple times that this was not enough at which point we told Chris that we would just stop the process of the loan because we were not going to do this and had decided that we did not want to do business with New American going forward. He called us back shortly and stated that he had spoken with his managers and that there had been some misunderstanding, the Covenant agreement we had was fine and that if we wanted we could move on toward closing. We agreed to give them another chance. We were told that we were still on track for a mid July closing. A little over a week later I recd a phone call while at work, Chris indicated that the underwriter was questioning the Covenant agreement and said it did not state who was responsible for the private road maintenance. I asked him if he had read it because it clearly stated in the agreement how the road maintenance was to be handled. I asked him why this was coming back up again a week before we were supposedly going to be closing this loan and asked him to call us back that night after we were home from work. My husband told Chris again that we had reached a point where we didn’t feel like we could trust anything we were being told and that we wanted to just stop the process. Chris called us back the next day indicating that once again, everything had been taken care of, it was all a “great misunderstanding” and we could move forward if we desired. We were told that everything was worked out, the private road issue, the insurance issue, and if we would sign the final disclosure forms that day (Friday) then we would most likely be closing the next Wednesday. We agreed to do this, signed the forms and hung up. Then Chris called Monday indicating that the appraisal had indicated that we had a new roof on the home and that the underwriters wanted information about the roof. We told him that we had never put a new roof on the home and had no idea where that came from since we had told him one of the main reasons for refinancing was to put a new roof on the home. We looked at the appraisal and there was no indication in the report that we had a new roof, it actually indicated that the roof had approximately 2 years of life left on it. Chris said that he would check back with the underwriters. Today, the day before we were to supposedly be closing on this loan, Chris called back again and told us that now they were going to need a structural engineering report because of the front porch that was built onto the home when it was purchased new. I think that we may now have finally got the point across to Chris that we are not interested in dealing with him or New American Funding and hopefully he understands that we are not to be contacted by anyone from this business again as we now fully understand how incompetent and untrustworthy they are. Edited to add, I forwarded the requested information but did not speak to anyone as I had no desire to speak to anyone from this company. Today we recd a refund for what we paid for the appraisal which I consider a decent move on their part.

Working with NAF was an absolute joke. I certainly understand if the lender needs more time but they lied to clients, realtors and title company regarding providing the Closing Date not once but three times.

This company truly crushed my dreams and hopes. Got approved for a home loan. Found a home put offer and earnest money. Paid appraisal fee. Could not close on home normal 30 days as it had to be extended due to owners not being able to move. So our loan officers are Chris and Elisa. They had almost 60 days to close my loan on time. Over amount of normal time for loan officers. Those almost 60 days were pure hell. They constantly lost documents that had already been sent. After sending documentation and after resending same documentation over and over again, I was getting mentally drained. They questioned my own money in my own bank account that I transferred out my to husband through Venmo towards our down payment. They wanted to know where my money was sourced from or could not use it towards payment in my husbands account towards funds to close. This is our own hard money earned and we can’t use it for closing?? I gave them 2 years access twice to my bank account and they still wanted me to send the same documents they already had lol. 100s of emails and resending documents. Have every single email sent and received. Then they went from my estimated amount to close was 27,000 to almost 34,000. I was told by Chris this is normal and to sign because it will be around the actual estimate of 27,000. That was a big fat lie. We still were actually gonna go through with this. We rented a uhaul and left our apartment. Drove 300 miles to be ahead of time to wire money and close. Ha ha closing got pushed back a day. Got the closure document to sign. All signed and sent back. We thought we were clear to close and were told we could wire money and close the very next day. Guess what another lie. We wired money and found out we still could not close that they needed more documentation. Guess what they needed? Our 2022 tax return. How on Gods green earth was that lost???? Then they needed our 2021 and 2022 to be pulled from IRS. All this after closing paper was signed and money wired. Husband needed to get back to work and still no definite closing date. Lots of money on hotels and renting a uhaul. Over 60 days of torture and I was done. I was close to a break down and I’m a strong woman. This company crushed my spirit and dreams to be reunited with my family after a devastated Hurricane last September in Florida. We had had enough and decided how could we trust this company with our mortgage if we ever did close. Please do not read all those positive reviews as no way can they be legit. I’m sure this company wouldn’t do the right thing if the man down below came to them, said you’re gonna go down under if you don’t switch this around. Heartbreaking.

Regrets! Warning! Do not recommend. Felt Pressure and coherence to use program. I really wanted to like this program. The only good thing from this program is that it appears to be a "cash offer". They made it sounds very simple and easy but beware! There are lots of hidden fees and agenda. First of all, this program is meant for those who have a home to sell and is buying a home at the same time. This was not the case for me. I am a regular home buyer customer, no home to sell. Anywho, with this program, there will be two transactions occurring at one time. Between NAF CASH and the seller and NAF CASH and yourself. **PROTECT yourself and add a financial and appraisal contigency in your loan with NAF. -For a cash offer, they require home inspection and desk top appraisal. Double check your original offer letter between NAF cash and the seller, because in fine print, it mentions buyer and sellers agent commission may be on hold until the offer is submitted. *they told us, they gave us the wrong document document. Luckily this was caught by the sellers agent. -This company will treat you with bias off the back because they've previously dealt with customers who've they paid cash for their home and those customers were unable to fulfill their loan agreement. Workers constantly remind you of this. -They have workers from all over the US. The company does not appear in sync with one another. There is no passion and compassion for home buying. It's just another transaction to them. Lots of miscommunication. -Company believes in due diligence period where they can back out of an offer during a certain time period, this is not allowed in every state. It feels like they will try to find ways to back out of your loan and cause you to pay more. - They will stress you the f*** out! NAF CASH says they are only concern with large home repairs if found during the inspection but NAF workers will tell you your loan will not go through, even though there was no inspection contingency. - NAF does a desk top appraisal and will quote your home value lower and incorrectly. This will cause you to use more money out of pocket to ensure there is less money out of theirs. (Not disclosed early). - There is a 3% Earnest money requirement and 1.8% service fee. (At this rate, you're better off offering 1.8% more using a conventional or VA loan, save the headache, time, and money) -You are expected to pay rent on your future home until you can close your loan between NAF CASH and yourself. (Not disclosed or explained thoroughly at time of agreement or on their initial service agreement document. Please ask for more information if it is not clear to you. -They originally told me we can close the secon loan between NaF and myself on the same day or next, this was not true. Your lender will need an in-person appraisal which will take at least 1-2 weeks thus causing you to pay rent to NAF cash longer. (Ex. On a 500k home, your rent is $3,500/month, prorated at $117/day. You are also required to get renters insurance. You will pay rent for each day that you live in that home until your loan with NAF closes. -Red flags: limited documents about the program given to customers prior to your service agreement with NAF Cash. They will not share a copy of their power point slide or recording of their "educational meeting" with you. It's one thing after another with this company. This company is like a timeshare,it felt like a SCAM! Save yourself the headache, heartache, and your money and just put down a little bit more if you can. Honest review/opinion of a once a upon a time emxcited home buyer.

I have a unique situation and I was calling to see if New American Funding could assist me. Instead the representative was being a disrespectful jerk and did not answer my question. He said “Well what did the other lenders say?” “Why don’t you just sell?” “I can pull your credit report for you so you know your score.” That is not why I called your company. I called because someone referred my to your company because they stated you handle a little bit of different qualification requirements. All he had to say was “Unfortunately, we can not assist you in this situation because of this…” Then I would have had the answer to my question and went on my way. I am sure because I am black he assumed I was ignorant and had no clue what I was talking about.(You can tell by my name that I am a minority or a simple Google of my name will show you a picture of me.) I have dealt with a number of racist people in my life that I know when people are treating me a certain way because of my race. I did not call New American Funding and ask “Do you think I should sell my home?” or “This is what lenders told me, what should I do?” or “What is my credit score? How do I access this thing you call a credit score???” I asked if you could help me and all you had to say was “No” and explain why. In conclusion I will add that this was my perception of why the conversation went the way it went. I still never got the answer of why they couldn’t help me. If you want to be made to feel stupid, receive unsolicited advice or get this thing called a credit score then this is the company for you!

This was the only company that would even consider me for a refinance because my credit score wasn’t the best. I went to many other companies who made all kinds of promises, but couldn’t deliver. The closing costs were a little higher, but the benefits way exceeded the costs. I think you have to find the best lender for your situation, and in my case, they truly came through when no one else would. I was losing hope before I found this company and I can’t thank you enough!!

Horrible service had me pay a extra bill and drop my credit card payment down 200$ I did all that the following day and a month later still have not heard anything back moustafa was very unprofessional

I had a great buying experience with Corey and team on my home buying experience. I had prompt responses to questions and received education on things I had difficulties with, which enhanced my overall buying experience. I will definitely work with NAF and Corey on future transactions.

Our loan officer Stu was great!

Ketson was very helpfull throughout the loan process. He was very knowledgeable and professional and answered every question I had with a detailed explanation. He made my loan process a good experience.

Had a great home buying experience with NAF. They were easy to communicate with, answered any questions quickly and coordinated well with my agent & title company. Closed quickly & on time.

I was impressed with the Professionalism. The loan officer I talked to helped me to understand the loan and the loan process. He was very patient with me (me not being tech savvy). I do and will recommend NewAmerican to others.

Mr. Alexander was a kind professional who was knowledgeable. He worked hard for us. Always was pleasant. If I sent him an email, he responded immediately. You are fortunate to have him as an employee.

I did a cash out refinance loan. Quick, easy and convenient. Everyone I spoke with was very polite and responsive to calls and messages. Closed very quickly. Couldn’t be happier. Ask for Nick Newlon.

Several of our home-buying experiences have been living nightmares. Not so with New American. We had to jump through the typical hoops in our loan application but after that things seemed to run on automatic. We've always dealt with Quicken and Rocket in the past, but I believe we have a new go-to for home loans. Thanks. It was a great experience.

Get it in writing. I recently purchased a home using New American Funding. I informed the mortgage broker that I wanted to move the property into an LLC in the future in order to rent out the property on occasion. The broker told me it was no problem and provided a link to their website that laid out the exact process I needed to follow. The process stated I needed to wait 12 months before moving the property. I waited the appropriate time and reached out their customer service team to facilitate the move into the LLC. I was informed that they do not allow such a transfer without triggering the assignment clause (allows the mortgage company to call your loan). I pointed out the documentation on their site that was in conflict with this position. I was informed that they do not support this and they immediately took down the link on their site. I feel they misrepresented their ability to support my needs just to get the loan closed. If you have any special requirements like this, get it in writing. They still may not honor it but you will have recourse.

This company is terrible. They told me I did not need a inspection than another told me I did. Hard to get ahold of. When they pulled funding due to no fault of ours they refused to contact us back even though I called and emailed.

Melissa has been a pleasure to work with. She is attentive and quick to respond, even after hours. She is always informative and pleasant when answering questions. We have had the best experience with her. Thank you Melissa.

Chase Dupree was my loan officer, and always communicated and answered my questions promptly. I had concerns about credit score and ended up going FHA. I had a lot of ups and downs selecting the right house, settled on one in Alabama, and right before closing my workplace changed my ability to leave the state. I then changed to looking for a home in Florida. It took months and several contracts and inspections to find one with minimal issues that had things I wanted. Chase was with me answering questions throughout the whole process. I could not ask for a better person to work with. If you are not sure if you can do it, just give it a shot. New American Funding was recommended to me through credit karma, and I was skeptical, but now so happy to own my own home again and not be renting!! Thank you Chase Dupree and New American Funding!

The overall professionalism is just beyond words. Our loan officer Alec Manoogian responded to me and my wife in a timely manner and was very responsive throughout the entire loan process. We are very grateful that Alec listened to our needs and worked hard to get our home refinanced. I highly recommend Alec, a class act gentleman that takes his job serious is very professional and responsive.

My loan consultant Toni Grifa was very pleasant, knowledgeable and willing to review best loan options for me. Toni was available to answer any questions and explain procedures to process my loan. Thank you for providing me with your expertise in these matters.

Ashley was the most helpful and amazing loan officer anyone could ask for. She was very informative and super friendly. Her response time is perfect, and she made the process of buying a home as stress-free as possible. I would recommend New American Funding - and specifically Ashley to anyone looking to purchase their new home!

I had a ton of questions. Sammy Lopez was very patient and understanding in explaining the process. He was very communicative throughout the whole process. I am very appreciative of Sammy's help and knowledge.

My loan officer, Kyle Jones, was exceptional. Always felt he was looking out for me and my interests. He consistently communicated exceptionally well, both by phone and written. He always gave me options and there were no surprises. I would highly recommend him.

Great job from team at NAF!

Mark, was fantastic! He was very knowledgeable about the process and quick to respond to any questions that had during the process. Ended up closing very quickly. Definitely recommend!

This has been the worst experience of my life. Ignore the fake reviews, NAF is an absolute scam and has ruined my life. I was only supposed to put down 90k, ended up putting down 118k. I was supposed to get a 7k rebate for using them as a preferred lender. 5k towards house, the remaining towards first months mortgage. I am out of the country for work all the time. I will pay online, then two weeks later the money will be returned for an error. I have more than enough in my account and provided them bank statements. paid over the phone, and found out the account number wasnt correct. They change it, and i pay online bf heading out of country. Find out it was never changed, my money returned and take a huge hit on my credit score. I call and make payment over the phone and demand this be disputed, they say ok and after three times calling have never been provided w the dispute form. Also, they said the 2k was put towards lowering my apr rate months afterwards. I was approved at a lower apr rate already! I only used NAF for the 7k preferred lender rebate. As of now, my credit has been ruined, never got back the 2k that i was told would go to first payment. Also, i said i only want to pay at closing the essentials not the extra features, i find out through another realestate agent that i was absolutely conned and paid for so much extra stuff that was pointless. I was completely scammed, now have to hire attorney to fix my credit. As someone in my 30s, finished school w masters, has a solid job, do not use this company. It has literally ruined my life. The 7k preferred lender rebate is not worth it!

waste of time-most expensive out of all other lenders their loan officers dont know what they are doing, neither are they competitive. only lip service of "get us a rate cost sheet, we will not only match but bEaT them" absolute garbage that they have been fed with by upper management. give false hopes only to say 'no we can't beat that' even with 1 point buy down they are so expensive that it's hilarious!!

This is the second home Aaron has closed for us in the last few years as we have made major life changes. It's important to have a competent loan officer who is fantastic with communication. I honestly would not waste my time with anyone else in the future. Aaron is dependable and gets things done.

Chris was extremely transparent and helped us in so many ways for us to get our mortgage. We are first home buyers and Chris explained everything to us. He helped make it easy as it can be to purchase our home !

Mark worked hard to help us out, we had an unusual situation in that I was traveling overseas and my husband was at home. Mark was patient with working with us considering the time difference and communication problems, he did great. We were able to get all the paper work done the day I returned.

What made it great was the eventual outcome which is the fact that my family now has nice home to grow up in and their friends will be able to come over without them being embarrassed about where they live. That being said I have nothing but respect for Mr. Rodriguez even in my moments of frustration and anger with the underwriter he kept his calm and treated me with respect. He treated me like he would expect to be treated and that was very considerate of him. He could have just written me off and went on about his day with his next client but he didn't! He refused to give up even when I had given up on ever getting the house. He went above and beyond in my opinion even working with my realtor to help make things happen for us. I really feel that sometimes people should step back and look at a situation for what it really is and not what they think it is by numbers written on paper or typed up online. I feel he did that and was able to see on both sides of the fence at the same time and understood what was going on in my situation. He really took the brunt of my frustration with underwriting a couple of times and I truly hope he accepts my apology for being a jerk a couple times. Now as for the underwriter on my application I honestly don't know how she was ever even hired for the job if she doesn't even know how to read a checkstub for one and for two wants to argue about laws and documentation that she knows nothing about. That's a different person and no fault of his so I'm going to leave that as it lays because nobody is going to steal my happiness at this point. It's done and over with and I hope I never have to deal with someone like her again...In closing I would like to say, Thank you Jose for all the work hours you put in to this and for giving us your undivided attention when we needed you the most. You have made one family in Texas very very happy....You're an amazing person and I hope you continue to prosper in the years to come with your career and at home as well! 🏅🎉

I walked into this not really knowing much as a first-time buyer with a property that had a reverse mortgage on it. Ashley was the only lender I spoke with that didn't stress me out. With a very soothing demeanor, she assisted me in getting closed in a month's time give or take a few days. I really appreciate all of the time she put into helping me fully understand the process at each step and making it so easy to work with New American Funding.

New american funding have good staff who are very supportive and will make your loan smooth as possible. They allow me to get a loan eventhough I am travel RN. Some lenders denied me from the beginning but for them, I just comply the documents and they process my loan. Kudos to Jay Sedrowski (loan agent) for the very grate Job he did for me and my family.

Best part of this company was how streamlined the process was and my agent Cesar Zarate was always reachable and available to find out answers to our intricate questions, which proves that he knows what he is doing and is humble enough to go ask someone else who knows the answer instead of just making something up. I appreciate straight forward, honest and compassionate agents. We would have been able to close on our house within 22 days because of how efficient NAF is,(the seller actually held up the closing process) I highly recommend NAF and Cesar Zarate.

My loan officer was Kaitlyn, and she was great. From the beginning she took her time to explain, she was responsive, and she cared all along. Overall, she is an asset to this company. If it was not for her, it would be a bit tougher to work with the company!

New American Funding has really great agents working to support you through one of the most important moments of your life. My husband and I came into the process expecting to take our time. We ended up finding the home we wanted rather quickly. Although, we weren’t quite ready for what was to come. Mr. Miranda walked us through each step so smoothly, he communicated extremely well, he believed in us even when things got a little sticky, he always remained positive. Buying a home is one of the most important decisions ever made. However, having a team like NAF supporting you makes the buying process that much greater! Edwin Miranda is the best in the business and I would recommend him to anyone who’s looking to purchase a home! Remember these two words EDWIN MIRANDA!!!!!!!!!

Joseph was great at the start asked for all kinds of documents which we sent immediately four or five times closing day was the 30th on the 25th. They needed another document which we sent immediately did not close on the 30th. They said closing on the June 2 and on June 1st Because I called in the evening Joseph said he called me in the morning which he did not now we can’t get any communication with Joseph. Neither can the real estate person very unprofessional. just want to close on time. I have appliances and other things coming to the house can’t do you now have to cancel everything.

The process for our home loan was smooth due to the amazing communication with the loan team and underwriters.

I needed to take a mortgage out on my home to file grandparents rights. I was in a fragile state over my granddaughter. Coddi Dean and Alyssa Pruett were exceptional and provided a lot of assistance. Coddi stayed in contact with me regularly. I 100% would recommend New American Funding, ask for Coddi Dean!!

Alex Moore was great to deal with. Had a lot of paperwork to send some had to send more then once, but all worked out in the end. It was my first time buying a home and after everything we got our closing done in a good time.. Glad to say I'm a home owner and would tell others to use New American..

The main reason we wanted to refinance is to put my name on the house as my husband wasn't well. (It was all he could do to get through the paper signing). This was in August 21,2021 and he wanted to make sure I would be OK. He passed away 6 months later. They said they could not put me on the loan because of my credit. There are no hard inquiries on my credit report from them. They told me not to worry. They will put it in a Trust which we believed to be like how my moms home was put in a Trust. To me is deceiving especially if you're not a specialist in underwriting. My daughter in law is. She explained what they did. She also told me there is no reason I couldn't have been put on the title. I recently found out that there was never a HOA disclose to any owner on this property since they were built. The person over it will not turn the water on so this place is going to hell and I can't do anything about it because my names not on it. The hell this has caused me. Exactly what my husband was trying to protect me from. New American Funding services the loan. Fannie Mae owns it. Had we known this. He would have put it in a Revocable Trust. The calendar on this site won't isn't working when it asks date of service.

Poor communication! They’ve pulled my credit, I’ve sent them bank statements, no response and zero updates from the loan specialist they connected me with.

After a few weeks of jumping through hoops sending a million documents (something different every day) and fixing issues we got pre-approved. Looked at a house etc then we got un-approved due to a "technicality"with me switching from a 1099 contractor (DJ) to a W2 employee in a "different field" (IT). I had gotten a new job after covid. Don't waste your time with NAF. Probably a blessing in disguise after reading all of these actual reviews and not the fake ones they link you on their initial e-mail.

Very caring staff they go out of their way to get you the financing that fits your needs. Always answer you timely. The whole process from initially getting started to closing went so smoothly.

My refi was quick and painless all thanks to my Loan Officer Korbin. He was quick to respond to any questions, guided me step by step through the process and consistently followed up on all my questions. It was because of his friendliness and communication that I decided to go with NAF. My refi was efficient and only took about a month to be completed and funded. I highly recommend Korbin if you’re looking for someone that’s responsive and supportive through the process. This was challenging because I needed to refi to pay off debt and improve my credit score so even though the rates are higher than my previous loan it was what I needed to gain financial stability and I appreciate the ease of this experience.

I had a great experience with New American Funding. That were clear, transparent on the entire process. I strongly recommend them.I explained my situation and they made it a seamless experience.

So amazing! Such genuine people who really went above and beyond in my opinion. Will, Summer, thank you both SO much!

The bank put up a lot of hurdles, but it is for better verification, although Mr. Lee was very knowledgeable and professional to guide us all the time.

THIS is going to be a long one. I started with New American Funding on February 14th, 2023. We were selling our FL home and buying in KY. THIS WAS AN ABSOLUTE NIGHTMARE and NAF should be ashamed; ashamed because they left me, my husband, our son with autism, and our 6 dogs homeless for 5 days AFTER they reassured me they could close our KY home on time. Let's start with the promise: I reached out to C and said "Are you sure you can close by March 14th because I have another mortgage company (CARRINGTON) that will." She assured me they would. First lie. Then, I told them I would bring 100k TOTAL to the closing and we would back into the down payment after costs; they said that was fine. At the final close, they upped the closing money to over 107k DESPITE THE FACT THAT FHA DOES NOT REQUIRE THAT LARGE OF A DOWN ON A $299K home. As things didn't progress, I reached out to RA and he referred me back to customer service. During all of this, I was stipped, stipped, and stipped again. I was stipped to explain why I wanted to move to KY? Why I took money out of my checking account? THEN we were assigned to C in customer service. I kept reminding him (I have every email) that we would be homeless and he kept responding with more stips. When we closed on our house in FL on the 17th, we were officially homeless. To add insult to injury, he and the underwriter sent me an email STIPPING ME FOR MORE DOCUMENTATION because I refused to send ALL of my FL proceeds from the sale of our home to their title company and they would SO KINDLY send ME BACK the overage after we closed (with no closing date in my future). We needed that money to live on while we waited for New American Funding to decide they would close on our loan. This cost us and extra $1200 for the week AND an incredible amount of stress (for anyone that has a child with autism, you will understand this!!). This whole 2 month process was horrible. A light at the end of the tunnel: I saved every email and text from this company and their representatives. I reached out to news channels in EVERY state they do business in and I was surprised to know that this is a newsworthy story. I have submitted all of the emails and texts and people want to hear my story!! I will reach out to every news agency I can find so this doesn't happen to anyone ever again. I also reached out to the Federal Housing Administration and they are very interested in the enhanced stipping I was given when I refused to send the proceeds to their title company and was told I would "get the overage refunded to me at closing." Again, I DID NOT HAVE A CLOSING DATE. When I again reminded C and C I would be homeless, their response was "make other arrangements." PLEASE, PLEASE do not get your mortgage with New American Funding; they are heartless and will leave you in peril as we were. My son has a history of bolting when he is stressed; this was the ultimate stressor for him (and us!!). There are better options!! I waited so long to post because I have already seen what they do when you don't do what they demand. I will be refinancing as quickly as I can. I have every document/email/text and, if you'd like to see them, respond and we can connect.SEE NEW AMER FUNDING REPSONSE BELOW. IT WAS THE VP OF CUSTOMER SERVICE WHO DID ALL OF THIS TO ME!!!!!!!! BEWARE!!!!!!

This company is based on false knowledge non stop and is a waste of time. I was repeatedly given inaccurate information, false hope and lost several thousand dollars due to workers inconsistent knowledge of a loan process. The money I lost was in a home inspection and appraisal after I was given a pre approval and moved to the next phase of the loan but nope NAF messed up very badly with this loan and I lost the house the worker I dealt with at the end was a complete non empathetic person with no concern that I lost 10000 due to lack of competent employees from all over in NAF please if you can do not work with this lender they don’t care about me why would they care about you plus you have better options I know you do please run!!

i make my mortgage payment over the phone every month on the 28th of the month went great for about 6 months now out of the blue i made my payment on april 28th check over the phone got reff # now no payment history wow. looks like there is a problem with this mortgage company. you mite want to look around before you go with this company

Our refi was quick and painless all thanks to our Loan Office Adam. He was quick to respond to any questions, showed us step by step the process, and had great follow through. He was the reason we went with NAF. Our refi took roughly 4 weeks from start to finish. I would highly recommend Adam as your loan officer. You cannot go wrong.

Cesar was very knowledgeable and helped make the process as simple as possible.

We had a really amazing rep named Justin and he was excellent and followed us all the way to the end. He thought outside of the box to get us the best option! We really appreciated all of his help and were so happy to get out cleared to close!

My loan officer Marti made the process not so scary. She gave me confidence when I needed it, and walked me through every step of the process. My loan officer was caring, thoughtful and very informative and professional

Had a wonderful experience with Aaron Jones. Would highly recommend! We closed on our house in 2-weeks time. Record breaking. Of course we were prompt with uploading information, but the NAF team was wonderful, and easy to speak with.

My loan process was very smooth and I closed in a month. Thanks to Cristian Soto and Jem A.

Mr Charles made my closing go so smoothly i am telling everyone i know to sign up!! Your the Best Thank u very much

The worst experience ever dealing with this company. It took two weeks to get the "review board to look at the application and documents". Then was sent a email stating we were pre-approved for a home loan. We were over the moon excited!!! Then the next day I get an email that they recently passed a new policy and that we were not qualified and gave suggestions on how to apply elsewhere. Very disappointed!!!

Laurie was friendly, communicative, professional, reassuring and overall just knows her stuff! I was lucky to have such a great and smooth experience! Thank you so much!

We used the NAF program where New American Cash purchased the home we picked out and we were able to move in and rent it from them while we readied our other home to sell. It was a seamless experience and I highly recommend going that route if you are selling your home.

This was a refi for my husband and I. I was happy with the process. From beginning to end Meissa Sevilla the intake rep was there. Even when she passed our case on to the next faze, she was still with us every step of the way. When you are working with a company for the first time you want that type of relationship. Her personality was straight forward, her recommendation was right on point. Overall, she was amazing.

Jennifer and Lauren with New American Funding provided excellent customer service and communication every step of the way! Thank you!