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Longbridge Reverse Mortgage Review
Reviews 781
Longbridge Financial
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Longbridge Financial
Longbridge Financial
Excellent
Reviews 781
Danielle Greving
Feb. 14, 2023
3 min read
Danielle Greving author image
Longbridge Financial summary
Founded in 2012 and based in New Jersey, Longbridge Financial offers reverse mortgage products. This includes home equity conversion mortgages (HECMs) and proprietary mortgages, which are known as platinum mortgages and are geared toward those with higher-value properties. The company has an easy-to-use website and an A+ rating with the Better Business Bureau.
Pros
  • Flexible loan payout options
  • Easy-to-use website and free quote calculator
  • Good customer service
Cons
  • Limited options for proprietary loans
  • Only reverse mortgage products

Overview

Longbridge is one of the few mortgage bankers that solely offers reverse mortgages. Among these are traditional HECM reverse mortgages, HECM for purchase reverse mortgages, and a special product called Longbridge Platinum. This allows those with properties worth $425,000 or more to qualify for a nongovernment reverse mortgage program. 

You can choose to receive your payments in monthly installments, as one lump sum, or as a line of credit. Or, you can opt for any combination of the three. The company is extremely upfront in terms of fees. It promises not to charge hidden fees, and you’ll be made aware of any fees before you sign. 

The only major cost you have to worry about is the origination fee, which is based on the value of your property. Additionally, you’ll need to pay FHA mortgage insurance, which guarantees you will never owe more than your home is worth, regardless of the size of the loan. You’ll also have to pay third-party closing costs, which could include credit checks, title insurance, home appraisal costs, and an FHA-mandated counselling fee. 

Suitable For?

Longbridge reverse mortgage products are only available for those aged 62 and above (except for borrowers in Washington, Louisiana, and New Jersey, who only need to be 60 or older) who want to borrow against their home equity without needing to make monthly payments. The company’s products can help seniors who are short on money and need to pay living expenses. 

Types of Loans/Products

Longbridge offers three main reverse mortgage products. These include:

Traditional HECM Reverse Mortgage 

Because the U.S. Department of Housing and Urban Development and Federal Housing Administration regulate HECMs, Longbridge’s HECM reverse mortgage will look similar to other options on the market. This type of mortgage is for homeowners 62 years or older. Here’s what to know about the reverse mortgage product:

  • Origination fee: Capped at $2500 for homes valued under $125,000 and capped at 2% for homes worth $125,000-$200,000. For homes valued above $200,000, lender can charge 2% on the first $200,000 and 1% on the remaining, with a maximum charge of $6,000. 
  • Age requirements: At least 62, or 60 for residents of Washington, Louisiana, and New Jersey. 
  • Maximum loan: No more than $675,625, regardless of how much equity you have. 
  • Rates: Both fixed and adjustable interest rates available. Longbridge offers rates as low as 4.5%. 
  • Mortgage insurance: Required for HECM loans. You’ll owe 2% of the loan’s value upfront, followed by annual premiums of 0.5% of your loan balance. 
  • Closing costs: This varies, and may include legal fees, escrow fees, appraisals, and assessments. 
  • Draw period: 5 years.

You can opt to receive your loan funds via a line of credit, lump sum payment, term payments, or a combination of one of those three. 

HECM for Purchase 

This reverse mortgage comes with all of the same features as a traditional HECM, but it’s specifically for those who want a reverse mortgage to buy a new home. Many seniors prefer this option as it allows them to take out a single loan and reduce closing costs. 

Longbridge Platinum

Also known as a proprietary loan, this is a nongovernment, reverse mortgage geared toward those 55+ who own high-value properties worth more than $425,000. Loans are limited to $4 million, which is four times the amount as HECM limits. Additionally, you do not need to pay mortgage insurance for proprietary loans. Otherwise, you can expect the same as HECM loans in terms of closing costs, draw periods, interest rates, and origination fees. 

The Application Process

Here’s how to apply for a Longbridge reverse mortgage:

  1. Check eligibility requirements: No minimum credit score or debt-to-income ratio required. However, you need to live in your home as your primary residence, have no outstanding federal tax liens, and have made all federal property tax payments in the last two years. 
  2. Credit counelor session: Meet with a U.S .Department of Housing and Urban Development-approved  independent third-party counselor. 
  3. Application: After receiving your credit counseling certificate, you’ll work with a Longbridge lender to apply online. Information needed to apply includes proof of income, date of birth, social security number, mortgage information, and homeowner’s insurance information. 
  4. Appraisal: Your home will be appraised to determine how much money you can borrow. Longbridge will order these services on your behalf from an appraisal management company. Turnaround time for appraisals depends on appraiser availability in your area. 
  5. Underwriting and closing: Your loan will be reviewed by an underwriter to ensure you meet all of the requirements. Longbridge’s internal closing department will assist you in scheduling a time to meet with a signing agent to close on your loan. 
  6. Funding: Longbridge guarantees funding within 45 days of receiving your credit counseling certificate.

Repayment Terms

You are not required to make any repayments as long as you are living in the primary residence. However, you can choose to make repayments as often as you like, for whatever amount. Then, you’ll need to repay the full loan amount (this includes the principal plus accrued interest and fees), once the last surviving homeowner has been out of the property for 12 months. 

Help & Support

Customer support options include:

  • Contact form via website
  • Robust FAQ page
  • Over 20 video tutorials on reverse mortgages via Longbridge’s website
  • Phone support: 9-5 EST, Monda-Friday at 866-957-3471
  • Email: info@longbridge-financial.com

How Longbridge Compares


LongbridgeRatezipAAG
Lender or MarketplaceLenderMarketplaceLender
Minimum credit scoreNoneVaries by lenderNone
APRsFixed or adjustableVaries by lenderFixed or adjustable
Better Business Bureau score4.07Varies by lender4.65
Proprietary loans available?YesVaries by lenderYes
Funding optionsLump sum, line of credit, or fixed payments Varies by lenderLump sum, line of credit, or fixed payments 

Summary

Longbridge offers traditional HECM loans, HECMs for purchase, and proprietary reverse mortgage loans, known as Longbridge platinum loans. Because HECM mortgages are government-regulated, Longbridge offers many of the same features and conditions as other mortgage companies. 

However, the company sets itself apart by offering excellent learning resources, including a FAQ page, video tutorials, and customer support via phone and email. Longbridge will also help you set up your appraisal and closing appointment. Finally, the company promises to not charge any hidden fees, so you’ll know exactly what you’re paying before signing. 

FAQs

Q: How much can I qualify for?

A: Up to $675,625 for HECMs and $4 million for proprietary, but will depend on the value of your home. 

Q: Does the bank take the title to my home?

A: No. You will maintain title and ownership. 

Q: Can I apply for a reverse mortgage if I already have an existing home loan?

A: Yes. Your reverse mortgage proceeds will first be used to pay off that loan. 

Q: How can you use a reverse mortgage?

A: You can use the proceeds in any way you wish. 

Physical Address

 1 International Blvd #900, Mahwah, NJ 07495

Methodology

This review was compiled using information from the Longbridge website. 

Danielle Greving author image
Written by
Danielle Greving
Danielle is a tech and finance writer with experience in personal finance, cryptocurrency and numerous SaaS companies. Her bylines can be found on MoneyTips, CoinMarketCap, GraniteShares and Top10.com. An avid traveler and former ESL teacher, Danielle's writing blends a wealth of technical and financial knowledge with simple and straightforward explanations for everyday readers.
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Longbridge Financial
Excellent
Reviews 781
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Excellent
88%
Great
8%
Average
2%
Poor
1%
Bad
1%
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laverne burton
8 days ago
Working with George Blackmore was a…
Working with George Blackmore was a delight. The entire process went very smooth. All my questions were answered promptly. Chyvonne Griffin was also quite helpful in letting me know the timeline expected in the whole process as well. The whole process went rather fast.
K
kathleen safron
10 days ago
We absolutely loved working with…
We absolutely loved working with George. He has integrity. George explained the process clearly and succinctly. He always made himself available if I had a question. I interviewed three other agents before we decided to work with George. His knowledge and experience were significant factors in our decision. We are so grateful we were able to work with George
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mark thomasson
13 days ago
George Blackmore and the whole crew…
George Blackmore and the whole crew worked very hard with me to get this deal done.
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roberta
a month ago
My Financial Assistant was Julia…
My Financial Assistant was Julia Railey, she was awesome. Has been in the business for several years. Working with her was so much easier than I even expected. I had researched Reverse Mortgages and wasn't really sure, but she is so knowledgeable that she puts you at ease and answered every question I had. There is no high pressure salesmanship, just honest straightforward information. If you are in Louisville, KY or surrounding area you won't find a more helpful person. Longbridge Financial has been wonderful to work with.
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carol keating
2 months ago
Longbridge will go the distance
Aubrey Klouse was wonderful. Very patient, helpful, and she jumped through many hoops to make our reverse mortgage happen. We applied to several mortgage companies before Longbridge but none of them were willing to do the work that was necessary for our special circumstances. We are eternally grateful to them and to Aubrey Klouse.
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betty and gary wood
4 months ago
Susan was so knowledgeable and helped us understand everything...
Susan was so knowledgeable and helped us understand all that was going on in the process of the refinance. She even came to the closing in case we had any questions
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dennis j turton
4 months ago
reverse mortgage experience
The relationship between us during the transaction period was professional and very enjoyable. Our questions were answered, or he consulted other individuals for the answer regarding our questions. I will highly recommend Longbridge Financial for those who are considering a reverse mortgage.
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brian
4 months ago
We've had a HECM loan with Longbridge…
We've had a HECM loan with Longbridge for several years. All was well. Recently property values have surged in our area and I inquired about changing the equity value in our home. It took a long time and several attempts to contact them. Finally, we got in touch. They sent an appraiser and sure enough the property is undervalued. So we were approved for an upgrade. Then the hoops and hurdles started. More special inspections. More costs. Eventuallly they actually wanted me to revert to a water system we abandoned years ago. I don't think their underwriters know what they are doing. Then today I got a phone call from my insurance agent stating that they were withdrawing their offer. Longbridge never contacted me. Very poor customer service. Very poor underwriting.
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willie
4 months ago
Walk us through the process from the…
Walk us through the process from the beginning to the end.
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nan moseley
4 months ago
5 Stars
Our consultant, Yvonne Valadez, was very knowledgeable and professional . She was patient and kind..The entire process was prompt and flawless.
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glenn and jennifer duerr
5 months ago
Best Rate, Good Communications
Longbridge offered us the best rate immediately unlike another lender who played around with rates. We had an unusual situation and their representative did her best to answer all our questions in a timely fashion. We'd have given a 5 except it appeared to us that their underwriters wasted valuable time in approving our appraisal. We'd definitely recommend Longbridge.
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craig louie
5 months ago
Great Agent
While it was a long process mainly due to me. My agent Aubrie was always patient, listened to my concerns, and always promptly responded to me
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john schilling
5 months ago
Courteous and Helpful
She was courteous, knew exactly what I was asking about, and answered my questions satisfactorily.
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consumer
5 months ago
The agent was so kind and helpful
The agent was so kind and helpful. I would not have gone through with the project if not for him.
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willam weidman
5 months ago
Easy Process and Longbrige
Easy Process and Longbrige People very helpful in completing the process quickly.
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john perugini
5 months ago
Longbridge Reverse Mortgage Review
Joe is an experience professional. He and his team were professional and easy to work with every step of the way. I contacted 2 other competitors who early on did not earn my trust and business.
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larry
5 months ago
Cameron was very respectful and…
Cameron was very respectful and helpful. He was really great at explaining how this all worked. So far everything is good.
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mary ellyn
5 months ago
Reverse Mortgage Review
I began this process in early April of this year and finally closed before the end of Sept. My intention was to have some home improvements made over the summer. I began working with a Gerald Stevenson. He disappeared and there was a Shannon Ortiz for a short time. Then, a Cassi Simik. Monica finally started helping me in July and she and Chelsie Page have been great. I would give them 5 stars but you're asking for a review of my entire experience. I just think having one person from start to finish would speed up the process a bit.
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john campbell
5 months ago
Excellent Review
Billy Crawford is a credit to his profession. He believes in his product, is easy to talk with, he listens, explains carefully, unbelievably patient and is a true gentleman
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dorothy leighty-parks
5 months ago
They took the time to help me meet all…
They took the time to help me meet all the deadlines and paperwork. I quite literally couldn't have done it without them. (I tried before). They kept everything on track and went the extra mile. And patient with my (many) failings!
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martin brody
5 months ago
The Longbridge Financial team
The Longbridge Financial team, headed by Chris Bahr and including Allen, Alec and Robert, made the refinancing of the reverse mortgage as painless and quick as possible. They responded to questions and issues that came up in a timely fashion. I would highly recommend the company.
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bruce larchez
6 months ago
Customer service excellent
It was a pleasure to work with shella to resolve an unusual problem not caused by Longbridge or myself.With her patience and expertise,all issues were corrected.She called and emailed a number of times and I could"see" the smile on her face each time.She is a credit to the Longbridge business
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jaiyh maret amatuli
6 months ago
WONDERFUL CUSTOMER SERVICE
I needed help to re-register from the old website to the new website. I received prompt and reassuring help. It was a good experience, just delightful. My customer service rep was patient, kind, helpful step-by-step. I give her 10 stars.
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mark pateri
6 months ago
Shella is
Shella is, and always been knowledgeable, helpful, and frankly more competent than the people that I worked with to create this loan.
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joyce e kady
7 months ago
Everything went wonderful
Everything went wonderful. Chris Bahr was very helpful and wonderful to work with. It is nice when you can have someone so easy to work with. Great person. That is what makes a big difference. Thank you Joyce Kady
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consumer
7 months ago
Shella gets Five***** from me for…
Shella gets Five***** from me for Excellent help and Service...Doesn't get any better than Shella Thank You and God Bless Larry C
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peter
7 months ago
very satisfied customer
This was a refinance, it went well we used the longbridge agent ken Sawan we did everything online then closed in person with a wonderful agent thanks again to Ken
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wendi hollander kellaris
7 months ago
Hayleigh Price is the greatest!
Hayleigh Price is the reason I continued the application process through Longbridge. Some of 5e questions are not only ridiculous but over the top, ie, the need to fax a blank page from my bank statement, the need for bank statements in general considering they have the bank info to begin with, and the request for info past two years. If it wasn’t for Hayleigh’s encouragement I would have gone with another company considering I receive upwards of 6-8 requests daily for reverse mortgage. Hayleigh is the best!
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steven c phillips
7 months ago
Ken Swann and his team worked tirelessly to make our mortgage happen.
Ken Swann and his team worked tirelessly to find a solution to make our reverse mortgage go thru. The did not falter in the promise to find a viable solution to the hurdles that were presented . We had a unique situation because we were splitting a lot off of the deed to make the reverse mortgage work out. But with dedication and hard work on all involved they got it done. We could not be happier. Thank you for a job well done with professional integrity and dedication. Steven and Frances Phillips
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richard roth
7 months ago
My experience with Longbridge Financial
I contacted Longbridge Financial to explore getting a reverse mortgage. My rep was Aubrie Klouse. She made the experience pleasant, and was very professional, not at all pushy. She was honestly concerned that I understood the whole process, which could be overwhelming.We went over everything page by page. The whole experience took about 30 days. I would recommend Longbridge to anyone, and ask for Aubrie Klouse. She was awesome !! .
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steve conrad
7 months ago
We had the best experience ever
We had the best experience ever, our representative took the bull by the horns and got it done. Thank you so much for your hard work.
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ralph barker
8 months ago
James is one of the best salesman I…
James is one of the best salesman I have worked with. I was going with another company but after talking with James I switched to Longbridge.
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customer
8 months ago
This review only applies to my dealings…
This review only applies to my dealings with Shella Sanders whom is the only person at Longbridge that has given me acceptable service in the 3 years I have been a Longbridge customer/sufferer. Shella's level of service was way beyond acceptable as she demonstrated great patience with my frustration, actually followed through on tasks involving other departments and followed up with me to ensure the issues were being resolved successfully. I honestly believe Shella cared about solving my issues with Longbridge and cannot say enough good things about a person who is not afraid to "own it".
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m.newton
8 months ago
Thank you Shella!!
I found Shella to be very kind, caring, thorough, professional, and patient. I appreciate her sticking with me, working with me as we tried to get my account registered. Kudos to you Shella, you made this experience a lot less daunting. Great customer service.
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docpixel design
8 months ago
Getting the reverse mortgage went great and horrible
Getting the reverse mortgage went great, but the process after closing was horrible. Sean Muscaro was wonderful helping me go through the loan application and closing. Helpful, answered all my questions quickly, and he was the key reason I chose Longbridge over several others. But after signing, the servicing dept totally dropped the ball. It took them a couple of weeks and Sean's follow up to "overnight" a 8k check. When they did send it, they used Fedex, who LEFT IT ON MY PORCH IN THE RAIN. They didn't even notify me that they'd sent it. It would have been cheaper and more secure if they'd simply mailed it. Sloppy and careless... Also disappointed in Shella Sanders. She emailed to help me set up my website account, on a call. I tried to set a call time (different time zones) but she said she'd be there any time. But when I called she was unavailable. Twice this happened, and wasted my time. Frustrating... Since the mailed package included instructions to set up my account, I was able to do that without her. Bottom line, the loan application team was great, but servicing dept. is pretty bad. In my opinion.
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tom tipton
8 months ago
Shella Sanders was great
Shella Sanders was great. Pleasant, professional and made things easy for me. 5 stars for sure, 10 stars if it were available. Tom Tipton
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connie crespino
8 months ago
Shella was the perfect example of a…
Shella was the perfect example of a great customer service call. Her voice was loud enough & very clear to understand. She asked several times if I had any other questions. She patiently waited while I slowly checked my email. Gave clear instructions on my next step. Was my first time calling , I am very impressed.
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michael merson
9 months ago
I want to express my appreciation of…
I want to express my appreciation of Ms. Sanders help navigating the convoluted, disorganized, misleading, contradictory design and information that is populated on the Longbridge website and in the mail on the Monthly Mortgage Statements. Without Ms. Sanders assistance I would never found out that I should use a different email address to send a request for a draw. Using the address that is printed on the Monthly Statement, I got the response that you do not accept emailed requests since May 1, 2021. Yes, you do accept it, but at the different email address which is nowhere to be found. Without Ms. Sanders I would never learned that I should use a different fax number, not the number displayed on your website. For a financial company to be have such illogical website is not only a shame, but could be a legal liability. I thank you, Ms. Sanders, but I feel sorry that you, being so professional in your attitude, have to mop up the many shortcomings of the company you work for. Most sincerely, Michael Merson
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stephen pickett
9 months ago
Ms. Sanders is very professional!
Ms. Sanders helped me a great deal today and was very professional in approach and communication!
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glenda nieman
9 months ago
Wonderful experience!
Excellent service. I had difficulty in emailing my request form as your email service was down. She worked really hard to help me send it in a different way. Thank you!!!
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tami
9 months ago
Chris Bahr was so helpful and…
Chris Bahr was so helpful and supportive during my recent reverse mortgage re-fi. He made the whole process simple and easy to understand. He could not have been more professional and nice from start to finish.
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steven adkins
9 months ago
Chris and everyone at Longbridge have…
Chris and everyone at Longbridge have always treated me we the upmost courtesy and professionalism. This is my second time using their services and working with Chris. I will continue to use Longbribge financial for all of my mortgage services in the future.
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donald
9 months ago
Very helpful and friendly
Very helpful and friendly. Helped me set up account and get answers to my questions. Great customer service.
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vito zinerco
9 months ago
Our Dream Home Is Possible. Thanks Aubrie
Anyone considering a reverse mortgage should read my review. Moving in with my mom who is 94 years old, my wife and I wanted to do some major remodeling without the expense of a monthly mortgage. Since we easily qualified , I contacted Longbridge Financial . My contact was Aubrie Klouse . This was not an easy process since there was a Revocable Trust involved whereby my wife and I wanted to be included as the borrowers. Aubrie and eventually Kim were AMAZING to work with. They were always well informed and communicated with me without delay. They communicated with their attorneys to make this happen and kept me informed daily if needed. Considering the difficulty in this process others would have said it wasn't possible. But not Aubrie and Kim! It may have taken some extra time but we have started to remodel . There is a negative myth to reverse mortgages that simply isn't true if you do your research and work with Aubrie and her team. Thank you Aubrie for making our dream home a possibility .
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tralawney reeder
9 months ago
Smooth as Glass
Hayleigh was so easy to work with and the transactions were as smooth as glass! She demonstrated her expertise with great communication and timely replies to my questions and was very knowledgeable. Thank you!!
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charles perkins
9 months ago
Talking to Shella Sanders on my call…outstanding 'old fashioned' customer service
Talking to Shella Sanders on my call for help was like talking to a dear old friend. Who knows if we have anything in common but by the end of the call, I realized why it was such a special experience. Shella's style of customer service is something that has all but disappeared from society. The tone of her voice, how well she listened, her obvious dedication to solving my problem, and the fact that I could hear her smile, gave me the confidence that Shella was going to solve my issues. The bulk of my career was spent with Baxter Healthcare and Amazon. Both those companies were, and are, dedicated to providing the best possible customer service. I remember (I'm 74 so memories mean a lot) how I treated my customers and how important it was to solve problems with a smile. I am absolutely certain that Shella had a smile on her face when we ended our call.
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joan
10 months ago
Shella Saunders is excellent!
Shella Saunders was friendly, patient, and professional in handling several issues. We need more people like her in the customer service area!
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consumer
10 months ago
Silent Responses from Longbridge
On May 12th, I received a letter stating I can refinance my house. I wrote them on May 16th. They gave me the email and number to contact them in the letter. I've been doing both several times within the month and haven't heard ANYTHING from anyone. There's a deadline in June. I started to wonder if this offer is legitimate. All I've heard is silence. I've gotten other offers from other companies, but since I've been w/ Longbridge, I'd feel uncomfortable since there are other things involved.
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david schreiber
10 months ago
A wonderful experience.
Laura and I decided a reverse mortgage would work best for us to provide financial security since we have no plans to sell our house. We are so glad we chose Longbridge over AAG because they personally service our account instead of sub-contracting. Aubrie Klaus was our "go to point guard" and she performed in an exceptionally professional manner, smoothly guiding us through the entire process. The process took a few months from start to closing and Aubrie supported us every step of the way. We would recommend Longbridge to friends who might want to take some equity from their home.
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kenneth bauer
10 months ago
Excellent service very profsessional.
Excellent service very professional.
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joe lovell
10 months ago
The process was quick and smooth through closing, but setting up account takes at least 10 days
The process was straight forward and relatively simple. Dillon McCants Did an excellent job of keeping the process moving quickly to closing. The only thing I didn’t like was after closing it took over 10 business days to set up the line of credit. So if you are wanting to pay down the closing costs, I would recommend doing it at closing rather than letting interest accrue for two weeks while you are waiting to gain access to the account. Just for information, they require your line of credit to maintain a balance of at least $50 to keep it open. This varies from company to company and isn’t readily available on their websites.
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consumer
10 months ago
Shella is a great representative for your company.
Shella called to follow-up on a message I had sent regarding problems with registering. She knew exactly what I needed, walked me thru registering and all the while was courteous and patient. She is a great asset to and spokesperson for the company. Tom
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byron
10 months ago
Great Help
A big Thank You to Shella, customer service rep! She is knowledgeable, understanding and most of all patient. She successfully walked me through correcting my error in my account.
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charley shipman
10 months ago
It was a pleasure working with Longbridge
It was a pleasure working with Longbridge as both Gregory Groh and Julie Dollahite were very professional and helpful. I will recommend this company to anyone. Thanks so much. Charles and Diane Shipman
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theresa maxwell holland
10 months ago
Review
They were very helpful all along the way. Thank Chris Bahr!!
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sharon white
10 months ago
The right rep makes a difference...
The original representative/agent that I worked with messed over me royally. He kept me hanging for almost two months while interest rates were going up. When I finally filed a complaint I found out that the person had left Longbridge for what I assume were greener pastures. Then Joey Kennedy contacted me. He allowed me to vent, talked me off the ledge, and then did what my first rep/agent should have done. I am completely satisfied with his service and as a result I have recommended him to a friend who can use this product.
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lois crandall
10 months ago
Melissa was always helpful and never…
Melissa was always helpful and never hesitated to jump in and help me. She made the complicated process easy to get through and I feel like I can call her anytime I have a question.
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andria garbis
10 months ago
It was a pleasure working with Michael…
It was a pleasure working with Michael Schwin. He was professional and extremely effective at keeping us informed throughout the process. Michael was very attentive to our needs and approached the transaction with care and concern for our needs. The entire process was smooth and effortless! We highly recommend Michael Schwin and Longbridge Financial.
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t p
10 months ago
Jerry Auippa was tremendously knowledgeable and helpful
Jerry Auippa was tremendous is his explanation and help my wife and I secure our reverse mortgage. He was very patient, exceedingly knowledgeable, and well versed in various options. The application phase was slow and dedious, as is typical for these types of products. Here again, Jerry was at his best in answering our questions and leading us through this stage as fast as humanly possible. In summary, my wife and I wholeheartedly recommend Jerry as a reverse mortage representative.
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m.j.rumishek
10 months ago
The experience was rewarding and…
The experience was rewarding and everyone in the organization treated me with respect. I would really like to commend Dillon McCants for staying on top of the process and keeping me updated every step of the way.
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judith kunofsky
10 months ago
Greg Groh was terrific to work with
Greg Groh was terrific to work with. His responses to our questions were thorough yet completely understandable, his insights were valuable, and he responded in a timely manner.
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glenn baird
10 months ago
Good Result!
Michael Osgood was easy to work with. He answered all my questions and kept the process moving along smoothly/
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lois howes
a year ago
Deneen Sowell answered the phone when I…
Deneen Sowell answered the phone when I called. She was helpful, friendly and answered all of my questions. You should be proud to have her as an employee for her caring efficiency and ease of helpfulness.
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glenn lewis
a year ago
Excellent CSR
Excellent CSR, could not be better!! Was professional, Courteous, efficient, patient and very caring. Thank you Shella Sanders!!
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virginia pattinson pierucci
a year ago
blessed that shella answered my call
shella was extremely kind and handled my problem with registering in a timely and efficient manner. i've been spending a lot of time on phone and computer trying to settle my husbands estate and accounts since he recently passed away on april 4th. she made my experience pain free and truly appreciate all her help. virginia pierucci
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elnora hall
a year ago
I just completed my second Reverse…
I just completed my second Reverse Mortgage with Longbridge and couldn't be more pleased with the result. I was carefully ushered through every step by my RM expert rep, Saher Bawany, who is thoroughly knowledgeable in every aspect of the process. I would happily recommend Longbridge to anyone considering a Reverse Mortgage. O. D. Hall April 15, 2022
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dian
a year ago
Shella was the best!
Shella was professional, patient, knowledgable and extremely helpful.
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glenda nieman
a year ago
Shella was professional
Shella was professional, friendly, and knowledgeable. She helped me register and get set up to use my account. She did a great job. Shella also has a great laugh. Her positive demeanor was most welcomed.
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david spies
a year ago
My wife and I worked with Monica…
My wife and I worked with Monica Elizondo at Longbridge Financial for the last six months during which time we were offered the best reverse mortgage package we found to be available at the time. Monica and her team provided exceptional service, they were professional and efficient. We highly recommend Longbridge for any reverse mortgage needs!
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rosie
a year ago
Employee of the month …
We had sent in a request for a draw, along with a change of banks for deposit… I sent this at 2 a.m. …. Ms. Sanders responded early enough to help me complete the request …. By walking me through what was needed…. A check from the new bank ( voided ) so they could have all info needed to complete the transaction … She was so kind, letting me know that all would b fine …. She was so up …. Had a smile in her voice …. Great representative for her company….
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david t
a year ago
Longbridge and Aubrie Klouse are highly recommended
After looking at various companies offering reverse mortgages, we decided to go with Longbridge and we are glad we did. The loan officer, Aubrie Klouse, was extremely diligent and professional, and answered our questions and took care of any problem in quick fashion. I highly recommend this company for those looking for financing.
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cheryl mcclure
a year ago
Shella's great
We were having problems accessing our online account, but Shella gave us excellent service in straightening things out.
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rick jones
a year ago
Shella Sanders - Expert Help
I was helped by Shella Sanders and she could not have made my experience any better. She knew the exact information I needed to process a draw request and was able to explain the process clearly. She took the time to do it right! I cannot thank her enough, FLG
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j lily keohane
a year ago
I had an excellent experience
I worked with Monica E. & she was terrific. She explained everything clearly & made sure I understood every step of the process from start to finish. Monica was professional, yet friendly & warm. She followed up with me frequently & responded almost immediately each time I contacted her. My loan closed in record time & I feel that working with Monica had a positive impact on that!
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brian howell
a year ago
Now two very positive Reverse Mortgages with LongBridge Financial
We had established our original Reverse Mortgage two years ago, and already had our new mortgage serviced by LongBridge. While we were completely pleased with our original Reverse, we were contacted by LongBridge in September notifying us that with a continued downward trend in rates, there might be enough overall benefit to consider a Refinancing. We did exactly that and couldn't be more pleased with our new Reverse Mortgage.
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jac
a year ago
Carl Ekstrom was GREAT
Carl Ekstrom was GREAT. He was persistent without being a pest. He was knowledgeable and very good at his job. When I got Covid and had to delay everything he never gave up. I spoke to several other lenders, but Carl stayed with me until I was ready...the only one to do so. Many thanks. I'm very content and would recommend him to all. You've got a good one there.
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richard hamilton
a year ago
As a client and now a friend I have…
As a client and now a friend I have been treated with the utmost respect. Any questions to you and your team I was given quick response. The honesty and respect was appreciated and I have and will spread the word about longbridge help you folks gave me. Thank you so much.
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michael "david"
a year ago
13-days CTC on a reverse mortgage
13-days CTC on a reverse mortgage. Suleman and his team did a great job! Best (Lowest) Margin/Rate around. Fees a little high, but overall it was a great experience.
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james simeroth
a year ago
Online access help.
Great job helping me to access my online account. Step by step made it easy. Thanks for everything. Jim Simeroth
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peter smith
a year ago
Originally tried to Register Online to…
Originally tried to Register Online to supervise my new account on December 15, 2021. Their software was messed-up and stopped me. It took their IT Department until today, February 21, 2022, to find the problem and correct it. My Service Rep. Shella Sanders, tried very had to get help from their IT Department, she made the request at least 6 times. And thru her persistence, she finally got action and my problem solved. Thank you Shella ! So, I give their Customer Service Reps an A+ and their Computer IT Service Dept. an F. I hope they learned where they could use some improvement.
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jim novack
a year ago
I had excellent customer service
I had excellent customer service. Darrell was extremely helpful and answered all of my questions promptly.
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renee kaalund
a year ago
Shella was very professional
Shella was very professional, knowledgeable, courteous, and quickly resolved my matter. Thank you. Renee Kaalund
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debra kay
a year ago
I would like to rate a review on Ryan…
I would like to rate a review on Ryan Philip . I just closed on my reverse mortgage and I need to tell you what a great experience I had with Ryan . He was professional and honest and if it wasn’t for Ryan I don’t think I would of invested in a reverse mortgage because of negative reviews in what other people were saying but Ryan was so informative and what he said to me was and I quote I will not recommend this unless you feel comfortable with it and that sold me . He worked hard and getting me all the charts and going everything with me and my husband . He is such an asset to your company and he is always available. I highly recommend Ryan Phillip !!!!!
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paulette davis
a year ago
shella is the best
shella is always pleasant and spot on with her assistance and personality! love her!
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bob
a year ago
most responsive
most responsive, professional and helpful
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willie williams
a year ago
Golden standard Customer service
Mrs. Sanders was patient and answered all questions. She also provided information that was not received in the mail.
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sandy mendoza
a year ago
Loved working with Shella
Loved working with Shella. Longbridge was frustrating to work with until Shella came along. She was so very kind, helpful, and supportive. Don't know what I would have done without her assistance. The world needs more kindness, and that's Shella to a T.
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john williams
a year ago
I was a broker in California so I know…
I was a broker in California so I know the good ones and the bad ones and if you’re lucky enough to get Robert, You’ve got one of the good ones.
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jack hanchette
a year ago
Shella Sanders
Shella could not have been nicer to work with. She was very knowledgeable and eager to help me. She solved my issue really fast and encouraged me to call her back if I needed more help. She made me glad that I was doing business with Longbridge.
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don baker
a year ago
Timing was important…
When we started this process we noted with Michael That timing was important. He advised us that in order to reach a closing date that we desired that we were Going to need to respond on a timely basis to getting certain thing done.. We responded when needed. We moved to the next stage. Michael told us what was required and we responded.. SETTING GOALS AT THE START OF THE PROCESS MADE IT WORK. Michael was prompt, knowledgeable, and detailed. We made our closing date. Thanks Michael Osgood!
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gerald lambert
a year ago
Shella is patient
Shella is patient, informed and absolutley a pleasure to work with. I was very frustrated with the web site portal and called. Shella called me back and walked me through to me a complex process. Thank you Shella. Gerald
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clay jeter
a year ago
Needed help and got it finally.
Stella Sanders was there and together we got the problem solved. I had been on the phone and website trying to register so I could ask for a line of credit draw. Talking to a machine lead me to a website that did not work and then to another website that would not work. Another telephone call and I reached Stella who stayed with me until we got the issue solved. Longer story short, I have the new form and will e-mail it shortly.
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anthony hewitt
a year ago
Ryan Philip was professional
Ryan Philip was professional, informative, knowledgeable, and helpful by going the extra mile in the process.
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elizabeth
a year ago
Longbridge Financial is the worst…
Longbridge Financial is the worst mortgage company I have ever dealt with. They have absolutely horrible customer service. I have been trying for over 2 months to get money returned to me that was wrongfully withheld by them. They have acknowledged that they have the money, acknowledged that it belongs to me, yet will not return it to me. No one I speak to has any authority to do anything. Do yourself a favor… goes somewhere else.
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sheila white
a year ago
Today 12-7-21 I was assisted by Shella
Today 12-7-21 I was assisted by Shella. She is absolutely WONDERFUL. She was kind, helpful, professional but must of all PATIENT. I did not feel rushed to reset my account and the information she gave me helped me understand "why" I was having the problem. So Thank you Shella for your help. And She is the Customer Service Representative you always hope you get when in need of assistance. I would give her 1000 stars instead of 5:)
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lisa
a year ago
Again Shella has come through for me.
Again Shella has come through for me. Her rapid responses to my questions are clear .
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gerald mahone
a year ago
Helped me overcome problem with Web…
Helped me overcome problem with Web Site, Courteous and professional
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richard lafavre
a year ago
Excellent help in setting up online…
Excellent help in setting up online account.
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maryann flip
a year ago
Ms Shella Sanders is a great customer…
Ms Shella Sanders is a great customer service professional. I presented my issue to her and she spent time with me to correct my problem. It was an IT issue which she past the information to them and called me back the following day to make sure it was taken care of. She was pleasant and courteous to work with. Dont lose her, she is an asset to your company.
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mike hagerthy
a year ago
It is rare that you find a customer…
It is rare that you find a customer service person who will go the extra mile, but Shella is that kind of person. She emailed me and called to make sure we got the issue resolved. She's a 10 on a scale of 5!