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Longbridge Reverse Mortgage Review

Reviews 844
Longbridge Financial
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Longbridge Financial
Longbridge Financial
Excellent
Reviews 844
Danielle Greving
Feb. 14, 2023
3 min read
Danielle Greving author image
Longbridge Financial Summary
Founded in 2012 and based in New Jersey, Longbridge Financial offers reverse mortgage products. This includes home equity conversion mortgages (HECMs) and proprietary mortgages, which are known as platinum mortgages and are geared toward those with higher-value properties. The company has an easy-to-use website and an A+ rating with the Better Business Bureau.

Pros

  • Flexible loan payout options
  • Easy-to-use website and free quote calculator
  • Good customer service

Cons

  • Limited options for proprietary loans
  • Only reverse mortgage products

Longbridge Financial at a glance

9.2
Editorial score

Customer Service and Support

Great customer support & video tutorials
8.0

Variety of Loan Types

Three main reverse mortgage products
10.0

Variety of Products

Three main reverse mortgage products
10.0

Online Experience

Easy-to-use site with learning materials
8.0

Geographical Availability

Widely available
10.0

Overview

Longbridge is one of the few mortgage bankers that solely offers reverse mortgages. Among these are traditional HECM reverse mortgages, HECM for purchase reverse mortgages, and a special product called Longbridge Platinum. This allows those with properties worth $425,000 or more to qualify for a nongovernment reverse mortgage program. 

You can choose to receive your payments in monthly installments, as one lump sum, or as a line of credit. Or, you can opt for any combination of the three. The company is extremely upfront in terms of fees. It promises not to charge hidden fees, and you’ll be made aware of any fees before you sign. 

The only major cost you have to worry about is the origination fee, which is based on the value of your property. Additionally, you’ll need to pay FHA mortgage insurance, which guarantees you will never owe more than your home is worth, regardless of the size of the loan. You’ll also have to pay third-party closing costs, which could include credit checks, title insurance, home appraisal costs, and an FHA-mandated counselling fee. 

Suitable For?

Longbridge reverse mortgage products are only available for those aged 62 and above (except for borrowers in Washington, Louisiana, and New Jersey, who only need to be 60 or older) who want to borrow against their home equity without needing to make monthly payments. The company’s products can help seniors who are short on money and need to pay living expenses. 

Types of Loans/Products

Longbridge offers three main reverse mortgage products. These include:

Traditional HECM Reverse Mortgage 

Because the U.S. Department of Housing and Urban Development and Federal Housing Administration regulate HECMs, Longbridge’s HECM reverse mortgage will look similar to other options on the market. This type of mortgage is for homeowners 62 years or older. Here’s what to know about the reverse mortgage product:

  • Origination fee: Capped at $2500 for homes valued under $125,000 and capped at 2% for homes worth $125,000-$200,000. For homes valued above $200,000, lender can charge 2% on the first $200,000 and 1% on the remaining, with a maximum charge of $6,000. 
  • Age requirements: At least 62, or 60 for residents of Washington, Louisiana, and New Jersey. 
  • Maximum loan: No more than $675,625, regardless of how much equity you have. 
  • Rates: Both fixed and adjustable interest rates available. Longbridge offers rates as low as 4.5%. 
  • Mortgage insurance: Required for HECM loans. You’ll owe 2% of the loan’s value upfront, followed by annual premiums of 0.5% of your loan balance. 
  • Closing costs: This varies, and may include legal fees, escrow fees, appraisals, and assessments. 
  • Draw period: 5 years.

You can opt to receive your loan funds via a line of credit, lump sum payment, term payments, or a combination of one of those three. 

HECM for Purchase 

This reverse mortgage comes with all of the same features as a traditional HECM, but it’s specifically for those who want a reverse mortgage to buy a new home. Many seniors prefer this option as it allows them to take out a single loan and reduce closing costs. 

Longbridge Platinum

Also known as a proprietary loan, this is a nongovernment, reverse mortgage geared toward those 55+ who own high-value properties worth more than $425,000. Loans are limited to $4 million, which is four times the amount as HECM limits. Additionally, you do not need to pay mortgage insurance for proprietary loans. Otherwise, you can expect the same as HECM loans in terms of closing costs, draw periods, interest rates, and origination fees. 

The Application Process

Here’s how to apply for a Longbridge reverse mortgage:

  1. Check eligibility requirements: No minimum credit score or debt-to-income ratio required. However, you need to live in your home as your primary residence, have no outstanding federal tax liens, and have made all federal property tax payments in the last two years. 
  2. Credit counelor session: Meet with a U.S .Department of Housing and Urban Development-approved  independent third-party counselor. 
  3. Application: After receiving your credit counseling certificate, you’ll work with a Longbridge lender to apply online. Information needed to apply includes proof of income, date of birth, social security number, mortgage information, and homeowner’s insurance information. 
  4. Appraisal: Your home will be appraised to determine how much money you can borrow. Longbridge will order these services on your behalf from an appraisal management company. Turnaround time for appraisals depends on appraiser availability in your area. 
  5. Underwriting and closing: Your loan will be reviewed by an underwriter to ensure you meet all of the requirements. Longbridge’s internal closing department will assist you in scheduling a time to meet with a signing agent to close on your loan. 
  6. Funding: Longbridge guarantees funding within 45 days of receiving your credit counseling certificate.

Repayment Terms

You are not required to make any repayments as long as you are living in the primary residence. However, you can choose to make repayments as often as you like, for whatever amount. Then, you’ll need to repay the full loan amount (this includes the principal plus accrued interest and fees), once the last surviving homeowner has been out of the property for 12 months. 

Help & Support

Customer support options include:

  • Contact form via website
  • Robust FAQ page
  • Over 20 video tutorials on reverse mortgages via Longbridge’s website
  • Phone support: 9-5 EST, Monda-Friday at 866-957-3471
  • Email: info@longbridge-financial.com

How Longbridge Compares


LongbridgeRatezipAAG
Lender or MarketplaceLenderMarketplaceLender
Minimum credit scoreNoneVaries by lenderNone
APRsFixed or adjustableVaries by lenderFixed or adjustable
Better Business Bureau score4.07Varies by lender4.65
Proprietary loans available?YesVaries by lenderYes
Funding optionsLump sum, line of credit, or fixed payments Varies by lenderLump sum, line of credit, or fixed payments 

Summary

Longbridge offers traditional HECM loans, HECMs for purchase, and proprietary reverse mortgage loans, known as Longbridge platinum loans. Because HECM mortgages are government-regulated, Longbridge offers many of the same features and conditions as other mortgage companies. 

However, the company sets itself apart by offering excellent learning resources, including a FAQ page, video tutorials, and customer support via phone and email. Longbridge will also help you set up your appraisal and closing appointment. Finally, the company promises to not charge any hidden fees, so you’ll know exactly what you’re paying before signing. 

FAQs

Q: How much can I qualify for?

A: Up to $675,625 for HECMs and $4 million for proprietary, but will depend on the value of your home. 

Q: Does the bank take the title to my home?

A: No. You will maintain title and ownership. 

Q: Can I apply for a reverse mortgage if I already have an existing home loan?

A: Yes. Your reverse mortgage proceeds will first be used to pay off that loan. 

Q: How can you use a reverse mortgage?

A: You can use the proceeds in any way you wish. 

Physical Address

 1 International Blvd #900, Mahwah, NJ 07495

Methodology

This review was compiled using information from the Longbridge website. 

Danielle Greving author image
Written by
Danielle Greving
Danielle is a tech and finance writer with experience in personal finance, cryptocurrency and numerous SaaS companies. Her bylines can be found on MoneyTips, CoinMarketCap, GraniteShares and Top10.com. An avid traveler and former ESL teacher, Danielle's writing blends a wealth of technical and financial knowledge with simple and straightforward explanations for everyday readers.

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Trustpilot reviews
See what some customers are saying about Longbridge Financial
Longbridge Financial
Excellent
Reviews 844
on
Excellent
89%
Great
7%
Average
2%
Poor
1%
Bad
1%
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susan macpeek
3 days ago
Ted Clarke is the best!
We just closed on our reverse mortgage from Longbridge Financial. We thought long and hard about applying and had a million questions and concerns. Several months ago, we were in contact with Ted Clarke of Longbridge. Ted was incredibly helpful, informative and patient as he walked us through the process and never once pushed us to make a decision. Instead, he just kept in touch and was always ready to answer our questions and give us time to decide. And, he always answers our calls promptly. In short, he has provided the guidance and reassurance that we desperately needed and is always available if we need him. When it comes to service, who could ask for more.
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terresa steiner
3 days ago
George Blackmore was like working with a trusted friend
Working with George Blackmore was truly a pleasure. From our initial email in inquiring about Longbridge Financial and what his company could offer us right through to closing, his attention to detail and information he provided was excellent. His outgoing and friendly manner was very much appreciated and helped tremendously at easing our nerves during a stressful decision. I would not hesitate a moment in recommending Mr. Blackmore or Longbridge Financial. It was a pleasure doing business with both. I would be remiss if I didn’t thank Jeanmarie Bostick as well. Phone calls and emails were answered quickly and always with a friendly and helpful response. Many thanks to George Blackmore, Jeanmarie Bostick and Longbridge.
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sharon clayton
3 days ago
Questions and answers
Very courteous and willing to spend all the time I needed to answer questions. Steve Schwab was always available and helpful.
J
jimmy joyner
4 days ago
George Blackmore was a great loan…
George Blackmore was a great loan officer. He did everything he could to make this a great experience.
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mike
7 days ago
Toni Gray was exceptional in her…
Toni Gray was exceptional in her abilities to walk us thru the whole process. Very professional and courteous. Karen Aldana was also very helpful in the loan process. I would reccomend your company to anyone looking for a loan thanks in no small part to Toni and Karen.
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ann keegan
10 days ago
I had a wonderful experience thanks to…
I had a wonderful experience thanks to my mortgage consultant Jason Margelefsky. He provided insight and knowledge of the loan process making the experience a pleasure. I found Longbridge Financial to be very professional; from the initial application to the funding of my loan.
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tlb vehicle registration svcs.
14 days ago
My Hero !
Prior to consulting with George Blackmore, Senior Reverse Mortgage Consultant for Longbridge Financial, I was grotesquely misdirected/mistreated by a competitor. I lost valuable and precious time with this competitor that it terribly depressed me....deeply depressed me. It was not necessary to lose the many lost MONTHS I waited to be told LAST MINUTE a Reverse Mortgage cannot be obtained for me with my unique circumstances. After recovering three weeks from the blow, a blow that I should have received many months ago, and recuperated from, I ventured out to further my interests in a Reverse Mortgage with a different Reverse Mortgage financial entity, in the event the pervious entity was wrong in their information/rejection. After sharing my story with George Blackmore/Longbridge Financial, he absorbed all of the information I shared, asked more questions, elaborated on some information, and came up with the same information as the previous competitor did. Was I upset? No, because our entire phone consult lasted 30 minutes. His information was immediate, pure, factual, and decisive in my unique circumstances. Why didn't the competitor have this information for me in 30 minutes? Because they failed the knowledge, assumed, and allowed the time to go by 'thinking' they could help me. The competitor stole several precious months from me! Oh, how that frustrates me...infuriates me! The reason why I told this entire story is simply to inform any, and all of you, Longbridge Financial KNOWS THEIR BUSINESS! That being said, they will help you immediately OR direct you in a different path without taking advantage of your precious time. It is their job to 'help you' with 'your' investment. You built-paid in-sacrificed-and labored hard to have your investment 'swell' in equity. Let that equity/investment now help you. Because of my unique circumstances, I will not be able to entertain a Reverse Mortgage. That's not good or bad news. It's news that energizes me to keep looking for a program that's a perfect 'fit' for me. I have faith something is out there just for me and my unique circumstances. George Blackmore/Longbridge Financial, thank you for your superior knowledge that educated me in 30 minutes. You're my Hero. Terri Lynn Burval
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maria jimenez
24 days ago
Longbridge was outstanding and very…
Longbridge was outstanding and very thorough. Everything was straightforward and professional. I highly recommend them to anyone seeking this type of business to help navigating what could easily be overwhelming.
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ralph j savlov
25 days ago
I am very pleased with my interaction…
I am very pleased with my interaction with Longbridge. Jane was very helpful and informative. If there is any negative it would have to be the appraiser who chose to take shortcuts instead of doing a value to value appraisal. Comparing homes 17 and 20 years old which, if you are familiar with building codes would not stand up by today's standards, to a custom built home which is 9 years old, indicates that he is not very well versed in his business. This, of course, ended up costing in appraisal value and thereby loan amount. I do not fault Longbridge since they are unable to chose the appraiser, but HUD for not requiring their appraisers to meet standards, and the processors who chose to ignore the failures of the appraiser.
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jeanne hawkins
a month ago
Colleen Meyer made my experience very…
Colleen Meyer made my experience very easy. She worked with me on a home equity, credit mortgage loan, and worked with me all the way through from the beginning to the end, making sure that all of my questions were answered and let me know what the progress was. Even though my loan is done now she still keeps in touch with me. She is a great person to work with and I would highly recommend her for anybody needing to do a loan.
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thomas franklin riley jr.
a month ago
Super Communication
Super Communication, with all representatives. Answersed all our questions and went an extra mile to get our loan processed.
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david lafontaine
a month ago
Steve Schwab
I would like to comment on the use of Longbridge Financial and its agent Steve Schwab. I would highly recommend the company and Steve if your financial needs required their services. He was a consummate professional and always got back to me when I had questions. The process was smooth, timely and headache free. You cannot say that about most transactions. Give them a shout if you need them and know they will take good care of you. David LaFontaine, RI
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consumer
a month ago
Excellent Service… Adia Simpkins
Excellent Service at the beginning to the end. It was an honor and pleasure working with Adia Simpkins! She’s just the best, friendly and gets the work done… Also our processor Karen Aldana was also great! These ladies made everything as smooth as you could have it! Go Longbridge!!!
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kathy mcconnahea
a month ago
Hello
I just want to let you know how satisfying it was to work with George Mentzelos though out our daunting reverse mortgage process. His professionalism, knowledge and patience are just a few of his attributes to the success of your company, without him we probably would have gave up on this all together. Thank you, Kathy
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consumer
a month ago
Highly Recommend
They were very professional and took us through the loan process in a timely manner. They stayed in frequent communication with us. Much of the loan process was completed with the first phone conversation. The whole process went smoothly. Rick McClure was very personable and professional. We would recommend Longbridge to family& friends.
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cindy karst
a month ago
I worked with Melissa McIntosh
I worked with Melissa McIntosh. She did a excellent job with alot of mishaps on my part. She kept me well informed on our progress and helped me with what I needed to do. Am very pleased with the service that she provided.
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annette joyner
a month ago
Professional & Courteous
I was treated with the upmost dignity & respect. All my questions were professionally answered with patience. I’m not very tech savvy but Melissa would with great patience walk me thru the process. Everything I was trying to accomplish I accomplished thanks to Melissa. The process was completed in a reasonable time and my husband & I are very pleased with our results. I would highly recommend Longbridge to anyone interested in reverse mortgage.
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jasper
a month ago
Takes ownership and follows through
Melissa McIntosh was great to work with!!! She was attentive when she needed to be but not pushy or overbearing. She answered my questions and concerns!!!
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paula zinck
a month ago
Thanks Eve !
I had the pleasure of working with Eve Eichten for my Reverse Mortgage. I have found that the Benchmark of Excellence in any company is their Customer Care. Eve Eichten offered and shared with me her Extraordinary Knowledge along with her Exceptional Care of me during the entire process. I have to say being a widow with my only family living out of state I was a bit of a “Nervous Nelly” but Eve’s compassion with just enough hand holding and her sharing of her knowledge was comforting as well as empowering! I am a Baby Boomer still working in Healthcare and I will gladly recommend Longbridge Financial to anyone! You are Blessed to have Eve Eichten for an employee! Thanks Eve for making this such a smooth transaction for me!
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david williams
a month ago
Carol Lynne is wonderful.
Carol Lynne is wonderful. The knowledge , and family type friendly business. Good update information.
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vmastroddicomcast.net
2 months ago
An encounter with an incredible employee …
I just got off the phone with Shella Sanders. I am not one to complement or complain. In this case, I feel compelled to acknowledge what an incredible asset she is to your company. She was patient, professional, personable and very knowledgeable. She took the time to explain reverse mortgages to me in every detail. I now feel very comfortable going forward and I’m thankful that it was her that I got to handle my call. I hope that you would acknowledge and reward her accordingly.
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dot jones
2 months ago
Awesome
My husband and I have been working with George Menzelos at Longbridge Financial. George has provided us with everything to help us get a reverse mortgage. George gave us awesome advice and service.
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john a. hozvicka
2 months ago
trustworthy experience
What made me go with longbridge Finance LLC is George Blackmoore , he has knowledge, well trained and years of experience. He was very friendly, fun to talk to and I knew I can trust him.
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martha
2 months ago
Adia Simpkins & Christine Hubbard
When I contacted Longbrige for the first time I spoke with Adia Simpkins and she is very helpful in get a refinance reverse mortgage. I had a lot of obstacles due to my HOA. With her patient and guidance I overcame them. When I went to the next phase with Christen Hubbard she was also so helpful. They are a amazing team and work well together. I had since the perfect team thank you, thank you, thank you! It was a good experience good job well done!!!
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customer
2 months ago
Thank you for a job Well Done!
Due to many roadblocks, some of our own making, some due to the recent difficult economy, this refinance was terribly difficult to get through. Our agent, Karen White, with whom I have had the pleasure to have worked before and on this refinance of our reverse mortgage was the only reason I was able to perservere. There were many times that I was ready to give up and look for less positive resolutions just to be finally done. However, Karen was patient, understanding and always available to help us through this long process. Her expertise and guidance were essential at a time when our family was dealing with medical issues as well as financial issues. We will be forever grateful to her and would not hesitate to recommend her services to anyone looking to take on this endeavor. While the process itself was daunting, she informed and educated me every step of the way enabling me to make what I believe was the best solution for our financial needs.
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fred peterson
2 months ago
Shea was a pleasure to work with.
Shea was a pleasure to work with. He did an outstanding job explaining everything. I would highly recommend Shea to anyone.
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millie moulder
2 months ago
My successful journey for a reverse mortgage
Applying for a reverse mortgage can be daunting, especially for a woman on her own. On my first call. I was introduced to my representative, Ted Clark and without his expert advice, knowledge and, always his patience, I have successfully completed my loan and am looking forward to its benefits. Ted never failed to fully explain our successes as well as the bumps in the road, answered every phone call immediately and pleasantly. Good follow up is imperative to me and I was never disappointed. I chose Longbridge by way of the internet after two very unsuccessful attempts with a well known insurance company. I’m so glad that I pursued and am now in a much better place than previously.
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jack portenier
2 months ago
My contact with Longbridge was Adia…
My contact with Longbridge was Adia Simpkins. She listened and then helped me understand what a reverse mortgage is about. She was very pleasant and knowledgeable. She had the answers to my questions on the proposal including the Math details which was a big help.
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cathy waggoner
2 months ago
George Blackmore Senior Reverse Mortgage Consulant is the Best!
If we could give 6 stars + we would to Longbridge Financial, George Blackmore Senior Reverse Mortgage Consultant at Longbridge, Alec Hill Processor and the entire Reverse Mortgage team. From the beginning to the end of this journey it has been a great experience. Far faster closing than the 30-60 day goal they set at the beginning. Start to finish, less than 3 weeks for our closing. George Blackmore was an excellent expert leading us thru this entire process. He immediately made us feel well taken care of from start to finish. Every question we had was answered and ensured we understood. I read in other reviews that said after working with George they felt they had made a new friend. I totally agree and know the feeling of George being like a friend, working to get the best possible outcome for us. I also want to give praise to Alec Hill, the processor working with George. He was pleasant, willing to help, excellent, and lightning fast at email replies!! Along with great customer service we experienced other factors that sold us on Longbridge is the fact that they keep your loan and do all the servicing, they specialize in reverse mortgages and is the only product they offer. The final sign we got that this was the company for us was when we inquired with another company and their response was, sorry we do not service the state of Missouri, we recommend Longbridge, they will take good care of you. Such a true statement. Request George Blackmore, you will not be sorry!!
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karen
2 months ago
Drawing on LOC duper easy
Drawing on LOC duper easy
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sandra widener
2 months ago
Working with Shea Erlandson
Working with Shea Erlandson was awesome. although i was helping a friend do a reverse ,Shea explain everything to her in detail and was a smooth transaction. In the middle of all of this my friend's husband pass away and they were just great to change everything. Thanks Shea for everything and also our processor which i cant remember her name
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phil cone
2 months ago
A good experience with Longbridge
Just completed an HECM reverse mortgage with Longbridge, working with Jason Margelefsky. Only took about 30 days and was painless. Communication, numbers and agreements were completely transparent. I like that Longbridge finances the loans itself. I just set up the online account to draw from my line of credit -- easily done and modern. My compliments!
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sharon mominee
2 months ago
Cameron Threadgill was very…helpful
Cameron Threadgill was very professional, friendly, thorough and mostly helpful! It was a pleasure working with him and the entire team.
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charles harris
2 months ago
Shea Erlandson Great Service
Shea Erlandson was terrific to work with. He was there with the right amount of information and honesty for each step in the process. If you’re looking for the best in the mortgage business, go with Shea.
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randy davis
2 months ago
Shea Erlandson our loan consultant was…
Shea Erlandson our loan consultant was very thorough in explaining the process of a reverse mortgage. He helped guide us through the process. He was very timely and responsive to texts, emails and phone calls to answer any questions we had about our loan. Shea and Dina were great at keeping us informed and updating us on the progress of our application and processing of our loan. I would definitely recommend Shea and Longbrige Financial to friends interested in a reverse mortgage.
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anthony hoyle
2 months ago
Shea Erlendson was head and shoulders…
Shea Erlendson was head and shoulders above all other loan agents and was quite savvy! I am looking forward to refinancing again down the line! I felt he was out for my interests and not just his own. A rare thing in todays business world. My experience was clear and pleasant.
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songsung chen
2 months ago
I applied the Reserves Mortgage Loan thru Mr. Shea Erlandson from Longbridge Financial, LLC
I applied the Reserves Mortgage Loan thru Longbridge Financial, LLC on 12/9/2022 from the loan administrator Mr. Shea Erlandson, with his great and effective attitude and knowedgement, the jumbo loan was closed on 12/27/2022 only 11 working days. It was so amazing and impressing for me. I really appreciate Mr. Shea Erlandson for his effort to help client to close such a massive loan process. and I will definitely go thru Shea again if I need to refinance in the future. I will say Mr. Shea Erlandson is a 5-star loan administrator I have ever worked with during the past 40 years.
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debbie
3 months ago
Reverse Mortgage Professionals
Longbridge Financial has worked diligently, honestly and professionally throughout the process of obtaining a refinanced reverse mortgage. My mom is 93 and they have always treated her with the utmost respect and helped save her much money from her old reverse mortgage. Carol Lynne Giery and her staff were incredible with their assistance to my mom. It's so refreshing to work with an ethical, customer service driven company. I would highly recommend them with any of your reverse mortgage needs. Debra Miller
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teresa snyder
3 months ago
Reversed mortgage was easy
George mentolos was our financial guy and he was great . Phone calls to keep us up to date .he was very informative. Very pleasant experience.
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donald kribbs
3 months ago
great company, great guide
George Mentzelos made our experience great. . This guy got us through this in record time eliminating time consuming mistakes and kept us from feeling we were alone in this. The process couldn't have gone better. Highly recommend
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rick mccay
3 months ago
Cameron and Alec...probably the best…
Cameron and Alec...probably the best people I EVER dealt with financially! Very personable people, with your best interest in mind. They made me comfortable with my decision, and were there with me every step of the way. I recommend these folks if you have a finance, or refinance situation. You won't find this with other refi companies. My contract has been completed. I will definitely miss Cameron and Alec. It's almost like losing a couple of friends.
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jeannebean
3 months ago
Ask for Jason Margelefsky
Jason Margelefsky was incredibly helpful, responsive, professional and respectful from start to finish. A true pleasure working with him! Can't recommend him enough.
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customer
3 months ago
NO/ NEED TO SEE WRITTEN QUATE
NO/ NEED TO SEE WRITTEN QUATE
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debra kuhns
3 months ago
THE PROCESS WAS VERY EASY AND QUICK
THE PROCESS WAS VERY EASY AND QUICK GEORGE MENTZELOS WAS THE BEST AND GUIDED ME THRU EVERYTHING THAT WAS NEEDED AND WAS ALWAYS THERE TO ANSWER ANY GOOFY QUESTION I HAD. I WILL GLADLY USE THIS COMPANY AND GEORGE AGAIN.
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steven
3 months ago
Ask for Cameron Threadgill
Cameron Threadgill was easy to work with. When I first started this process I wasn't quite sure what to expect but he was patient and kind enough to walk me through the process. We faced many hurdles along the way but he never quit on me and always presented solutions. I am now able to stay in my home without having to make a mortgage payment each month.
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krys bulenda
3 months ago
Great Experience
The entire process soup to nuts was handled with extreme professionalism by Jason. I would highly recommend using Jason as your representative for a reverse mortgage.
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teresa snyder
4 months ago
Easy process
Easy process, reliable people, frequent phone calls,made the experience a lot smoother ,I would recommend this company for any financial situations,
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marilyn alderman
4 months ago
My contact was George Blackmore
George was an excellent Consultant. He was patient, and helped me over the hoops and walked me through it. I was well-informed every step of the way. I think I am going to miss talking to him. The loan officer Chelsea Page, kept me informed also. I highly recommend him to anyone looking for a reverse mortgage or a loan. Thank You, George A+
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al walker
4 months ago
Toni Singfield Gray and Ted Clarke
Toni Singfield Gray and Ted Clarke were absolutely wonderful in their guidance throughout the process of obtaining a reverse mortgage. They were always available when my wife and I had questions throughout the whole process. With their help and advice, we felt very comfortable going forward with the major decision of obtaining a reverse mortgage. We would recommend both of them to anyone considering a reverse mortgage. Both were honest and trustworthy with our best interest at their hearts. With employees like Toni and Ted, Longbridge Financial is an exceptional business for people considering a reverse mortgage. To this day, we both feel very good about our reverse mortgage, and this is due to the professionalism of Toni and Ted.
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jwillaol.com
4 months ago
George Blackmore
I would not have done this without George Blackmore. His answers to the many questions I had and the way he had such a positive approach to everything, was so comforting. When speaking with George, it always felt he understood exactly what I needed and was extremely informative. By the time we were finished it felt like George and I were good friends.
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judy drenten
4 months ago
george was very helpful
George was very helpful thruthis process. He took time with me to make sure I understood. many thanks
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larry baugher
5 months ago
Our Loan Officer did a great job of…guiding and Assisting us thru the Reverse Mortgage Process
Our Loan Officer did a great job of making us feel comfortable and informed. He was very knowledgeable and helpful.
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teresa
5 months ago
Did what it took to get me approved.
My loan officer, Shea, was fantastic to work with. My reverse mortgage took quite a while to be approved by underwriting due to a recent move into a new home that had no inspection done on it, and a previous homeowners association that was mismanaged. It took days to finally get that part straightened out. Shea called me several times to give me pep talks when I got discouraged.
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patti zapparolli
5 months ago
Alice was a true professional
Alice was a true professional! Answered all questions, was patient, and made the process as easy as it could be, given the tons of paperwork. We closed in less than 30 days and now I can rest easy knowing my Dad is financially set.
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lon solomita
5 months ago
Chris Bahr was great and very helpful.
Chris Bahr was great and very helpful.
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paul carlson
5 months ago
Jeffrey and Jeanmarie
Jeffrey and Jeanmarie
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scott nesbitt
5 months ago
Longbridge stepped in after our Reverse…
Longbridge stepped in after our Reverse Mortgage Funding company went out of business days before we were to close our reverse mortgage. Longbridge people knew their stuff, paid attention to our needs, and got the job done. Special thanks to Robert Parker, the reverse mortgage broker who moved from RMF to Longbridge and stuck with us.
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mike adams
5 months ago
Working with Aubrie Klouse was a…
Working with Aubrie Klouse was a pleasure as well as Julie Dollahite, on the Processing side. Both were very responsive and supportive and made the whole process straightforward. From application to Close, took just 33 days. Strongly recommend Longridge Financial
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bill
5 months ago
George Blackmore
I worked with George Blackmore on my initial reverse mortgage and it was a fantastic experience. 2 years later I refinanced and use George again. It wasn't an easy process either time but I can tell you this George got it done. I had to call him today a year later and he was there for me as he has always been. If you're using Long bridge financial and I recommend them I can tell you the person to ask for is George Blackmore. He's the guy that will get it done for you. I'd like to say thank you George for all your hard work.
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geraldine kuss
5 months ago
Great experience with George Blackmore of Longbridge Financial
We recently refinanced our mortgage. Our mortgage consultant was George Blackmore. He was extremely helpful with the application. I would recommend him to anyone starting the process. He was extremely attentive, always calling or e mailing and kept us abreast of the progress of the loan. He gave a very clear explanation of all the details. Everything went smoothly and there were no surprises along the way. A Great consultant and Company.
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mike d
6 months ago
There were more questions to be…
There were more questions to be answered than we realized. Carol Miller was the perfect solution. She will be there for you ever step of the way. Once again Thank You Carol!
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michael francis
6 months ago
Longbridge Financial and George Balckmore make getting a reverse mortgage easy.
Working with George Blackmore and Longbridge Financial was a pleasure. George made it easy to understand all the documents and requirements, and even got me a lower rate than originally quoted. The whole process was relatively painless, and the funding was on the exact day promised. I would recommend this company, and this agent to any of my friends looking for a reverse mortgage.
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firstgolfshot
6 months ago
The experience was excellent from start…!
The experience was very good from start to finish... our rep was the best and gave us everything we needed to know and answered all of our questions quickly and truthfully... The follow up was wonderful and all went to plan... that does not happen very ofter these days yet our people accomplished it... thanks so much to Penny Thayer and Vicki Pope for making all of this happen as a wonderful experience!
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laverne burton
6 months ago
Working with George Blackmore was a…
Working with George Blackmore was a delight. The entire process went very smooth. All my questions were answered promptly. Chyvonne Griffin was also quite helpful in letting me know the timeline expected in the whole process as well. The whole process went rather fast.
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kathleen safron
7 months ago
We absolutely loved working with…
We absolutely loved working with George. He has integrity. George explained the process clearly and succinctly. He always made himself available if I had a question. I interviewed three other agents before we decided to work with George. His knowledge and experience were significant factors in our decision. We are so grateful we were able to work with George
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mark thomasson
7 months ago
George Blackmore and the whole crew…
George Blackmore and the whole crew worked very hard with me to get this deal done.
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roberta
7 months ago
My Financial Assistant was Julia…
My Financial Assistant was Julia Railey, she was awesome. Has been in the business for several years. Working with her was so much easier than I even expected. I had researched Reverse Mortgages and wasn't really sure, but she is so knowledgeable that she puts you at ease and answered every question I had. There is no high pressure salesmanship, just honest straightforward information. If you are in Louisville, KY or surrounding area you won't find a more helpful person. Longbridge Financial has been wonderful to work with.
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carol keating
9 months ago
Longbridge will go the distance
Aubrey Klouse was wonderful. Very patient, helpful, and she jumped through many hoops to make our reverse mortgage happen. We applied to several mortgage companies before Longbridge but none of them were willing to do the work that was necessary for our special circumstances. We are eternally grateful to them and to Aubrey Klouse.
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betty and gary wood
10 months ago
Susan was so knowledgeable and helped us understand everything...
Susan was so knowledgeable and helped us understand all that was going on in the process of the refinance. She even came to the closing in case we had any questions
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dennis j turton
10 months ago
reverse mortgage experience
The relationship between us during the transaction period was professional and very enjoyable. Our questions were answered, or he consulted other individuals for the answer regarding our questions. I will highly recommend Longbridge Financial for those who are considering a reverse mortgage.
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brian
10 months ago
We've had a HECM loan with Longbridge…
We've had a HECM loan with Longbridge for several years. All was well. Recently property values have surged in our area and I inquired about changing the equity value in our home. It took a long time and several attempts to contact them. Finally, we got in touch. They sent an appraiser and sure enough the property is undervalued. So we were approved for an upgrade. Then the hoops and hurdles started. More special inspections. More costs. Eventuallly they actually wanted me to revert to a water system we abandoned years ago. I don't think their underwriters know what they are doing. Then today I got a phone call from my insurance agent stating that they were withdrawing their offer. Longbridge never contacted me. Very poor customer service. Very poor underwriting.
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willie
10 months ago
Walk us through the process from the…
Walk us through the process from the beginning to the end.
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nan moseley
10 months ago
5 Stars
Our consultant, Yvonne Valadez, was very knowledgeable and professional . She was patient and kind..The entire process was prompt and flawless.
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glenn and jennifer duerr
a year ago
Best Rate, Good Communications
Longbridge offered us the best rate immediately unlike another lender who played around with rates. We had an unusual situation and their representative did her best to answer all our questions in a timely fashion. We'd have given a 5 except it appeared to us that their underwriters wasted valuable time in approving our appraisal. We'd definitely recommend Longbridge.
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craig louie
a year ago
Great Agent
While it was a long process mainly due to me. My agent Aubrie was always patient, listened to my concerns, and always promptly responded to me
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john schilling
a year ago
Courteous and Helpful
She was courteous, knew exactly what I was asking about, and answered my questions satisfactorily.
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consumer
a year ago
The agent was so kind and helpful
The agent was so kind and helpful. I would not have gone through with the project if not for him.
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willam weidman
a year ago
Easy Process and Longbrige
Easy Process and Longbrige People very helpful in completing the process quickly.
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john perugini
a year ago
Longbridge Reverse Mortgage Review
Joe is an experience professional. He and his team were professional and easy to work with every step of the way. I contacted 2 other competitors who early on did not earn my trust and business.
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larry
a year ago
Cameron was very respectful and…
Cameron was very respectful and helpful. He was really great at explaining how this all worked. So far everything is good.
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mary ellyn
a year ago
Reverse Mortgage Review
I began this process in early April of this year and finally closed before the end of Sept. My intention was to have some home improvements made over the summer. I began working with a Gerald Stevenson. He disappeared and there was a Shannon Ortiz for a short time. Then, a Cassi Simik. Monica finally started helping me in July and she and Chelsie Page have been great. I would give them 5 stars but you're asking for a review of my entire experience. I just think having one person from start to finish would speed up the process a bit.
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john campbell
a year ago
Excellent Review
Billy Crawford is a credit to his profession. He believes in his product, is easy to talk with, he listens, explains carefully, unbelievably patient and is a true gentleman
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dorothy leighty-parks
a year ago
They took the time to help me meet all…
They took the time to help me meet all the deadlines and paperwork. I quite literally couldn't have done it without them. (I tried before). They kept everything on track and went the extra mile. And patient with my (many) failings!
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martin brody
a year ago
The Longbridge Financial team
The Longbridge Financial team, headed by Chris Bahr and including Allen, Alec and Robert, made the refinancing of the reverse mortgage as painless and quick as possible. They responded to questions and issues that came up in a timely fashion. I would highly recommend the company.
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bruce larchez
a year ago
Customer service excellent
It was a pleasure to work with shella to resolve an unusual problem not caused by Longbridge or myself.With her patience and expertise,all issues were corrected.She called and emailed a number of times and I could"see" the smile on her face each time.She is a credit to the Longbridge business
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jaiyh maret amatuli
a year ago
WONDERFUL CUSTOMER SERVICE
I needed help to re-register from the old website to the new website. I received prompt and reassuring help. It was a good experience, just delightful. My customer service rep was patient, kind, helpful step-by-step. I give her 10 stars.
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mark pateri
a year ago
Shella is
Shella is, and always been knowledgeable, helpful, and frankly more competent than the people that I worked with to create this loan.
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joyce e kady
a year ago
Everything went wonderful
Everything went wonderful. Chris Bahr was very helpful and wonderful to work with. It is nice when you can have someone so easy to work with. Great person. That is what makes a big difference. Thank you Joyce Kady
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consumer
a year ago
Shella gets Five***** from me for…
Shella gets Five***** from me for Excellent help and Service...Doesn't get any better than Shella Thank You and God Bless Larry C
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peter
a year ago
very satisfied customer
This was a refinance, it went well we used the longbridge agent ken Sawan we did everything online then closed in person with a wonderful agent thanks again to Ken
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wendi hollander kellaris
a year ago
Hayleigh Price is the greatest!
Hayleigh Price is the reason I continued the application process through Longbridge. Some of 5e questions are not only ridiculous but over the top, ie, the need to fax a blank page from my bank statement, the need for bank statements in general considering they have the bank info to begin with, and the request for info past two years. If it wasn’t for Hayleigh’s encouragement I would have gone with another company considering I receive upwards of 6-8 requests daily for reverse mortgage. Hayleigh is the best!
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steven c phillips
a year ago
Ken Swann and his team worked tirelessly to make our mortgage happen.
Ken Swann and his team worked tirelessly to find a solution to make our reverse mortgage go thru. The did not falter in the promise to find a viable solution to the hurdles that were presented . We had a unique situation because we were splitting a lot off of the deed to make the reverse mortgage work out. But with dedication and hard work on all involved they got it done. We could not be happier. Thank you for a job well done with professional integrity and dedication. Steven and Frances Phillips
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richard roth
a year ago
My experience with Longbridge Financial
I contacted Longbridge Financial to explore getting a reverse mortgage. My rep was Aubrie Klouse. She made the experience pleasant, and was very professional, not at all pushy. She was honestly concerned that I understood the whole process, which could be overwhelming.We went over everything page by page. The whole experience took about 30 days. I would recommend Longbridge to anyone, and ask for Aubrie Klouse. She was awesome !! .
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steve conrad
a year ago
We had the best experience ever
We had the best experience ever, our representative took the bull by the horns and got it done. Thank you so much for your hard work.
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ralph barker
a year ago
James is one of the best salesman I…
James is one of the best salesman I have worked with. I was going with another company but after talking with James I switched to Longbridge.
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customer
a year ago
This review only applies to my dealings…
This review only applies to my dealings with Shella Sanders whom is the only person at Longbridge that has given me acceptable service in the 3 years I have been a Longbridge customer/sufferer. Shella's level of service was way beyond acceptable as she demonstrated great patience with my frustration, actually followed through on tasks involving other departments and followed up with me to ensure the issues were being resolved successfully. I honestly believe Shella cared about solving my issues with Longbridge and cannot say enough good things about a person who is not afraid to "own it".
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m.newton
a year ago
Thank you Shella!!
I found Shella to be very kind, caring, thorough, professional, and patient. I appreciate her sticking with me, working with me as we tried to get my account registered. Kudos to you Shella, you made this experience a lot less daunting. Great customer service.
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docpixel design
a year ago
Getting the reverse mortgage went great and horrible
Getting the reverse mortgage went great, but the process after closing was horrible. Sean Muscaro was wonderful helping me go through the loan application and closing. Helpful, answered all my questions quickly, and he was the key reason I chose Longbridge over several others. But after signing, the servicing dept totally dropped the ball. It took them a couple of weeks and Sean's follow up to "overnight" a 8k check. When they did send it, they used Fedex, who LEFT IT ON MY PORCH IN THE RAIN. They didn't even notify me that they'd sent it. It would have been cheaper and more secure if they'd simply mailed it. Sloppy and careless... Also disappointed in Shella Sanders. She emailed to help me set up my website account, on a call. I tried to set a call time (different time zones) but she said she'd be there any time. But when I called she was unavailable. Twice this happened, and wasted my time. Frustrating... Since the mailed package included instructions to set up my account, I was able to do that without her. Bottom line, the loan application team was great, but servicing dept. is pretty bad. In my opinion.
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tom tipton
a year ago
Shella Sanders was great
Shella Sanders was great. Pleasant, professional and made things easy for me. 5 stars for sure, 10 stars if it were available. Tom Tipton
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connie crespino
a year ago
Shella was the perfect example of a…
Shella was the perfect example of a great customer service call. Her voice was loud enough & very clear to understand. She asked several times if I had any other questions. She patiently waited while I slowly checked my email. Gave clear instructions on my next step. Was my first time calling , I am very impressed.