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BestMoney.com
LoanDepot Review
Compare multiple mortgage loan offers without signing up
Reviews 3,940
LoanDepot
LoanDepot
Great
Reviews 3,940
Bestmoney Staff
Jun. 21, 2022
1 min read
BestMoney Staff
LoanDepot summary
LoanDepot is the second largest mortgage lender in the US. With an A+ rating from the BBB and the ability to process loan applications both online and in-person in one of their 200+ locations nationwide, it's no surprise that LoanDepot has been a lender of choice for people looking to purchase or refinance their homes over the last decade.
Pros
  • Basic mortgage information is available without a signup
  • Viewing additional loan types is easy thanks to the simple layout
Cons
  • Difficult to find mortgage offers without various adjustments
  • Income statements are required for some loan information

LoanDepot at a glance

4.8
Editorial score

Customer Service and Support

Easy to work with
5.0

Variety of Loan Types

Purchase, Refinance, and Home Equity loans available
5.0

Variety of Products

Fixed and variable rates, wide range of terms
5.0

Online Experience

Useful resources, sign up needed for rates and offers
4.0

Geographical Availability

Available in 50 states
5.0

Overview

With multiple loan and rate calculators, and a variety of loan types and terms, LoanDepot offers homebuyers a portal to compare mortgage loan offers. You can access basic mortgage loan information without signing up for an account, and it’s easy to update your information and view additional loan offers in a simple and straightforward manner. A variety of loans are available to search, including hard-to-find 10- and 20-year fixed loans. 

Loan Features

LoanDepot offers conventional loans as well as FHA, Jumbo, and VA loans for qualifying borrowers in need of assistance. For exisiting homeowners, LoanDepot offers typical refinance as well as cash-out refinance options. 

Unique in its class of lenders, LoanDepot offers a Lifetime Guarantee to borrowers who finance their initial loan through LoanDepot. Qualifying homeowners will be able to process any future refinances without any accompanying fees. The company is also known for its rapid closing times, which is a serious asset if you’re looking to get into your new home as quickly as possible. 

Highlights

  • Choose from fixed and adjustable rate mortgage loan offers
  • Mortgage calculators let you crunch numbers and budget
  • Schedule an appointment or chat live with a customer service rep 

Loan Terms

You can search for options, including 30-, 20-, 15- and 10-year fixed. You can also search for 10/1, 7/1, 5/1 and 3/1 ARM mortgages. Your results will vary depending on your information, but you can find 10- and 20-year terms.

There is a range of APR offers available. LoanDepot offers as low as 2.95% and as high as 4.056%. The lower APRs were mostly limited to the 5/1 ARM offers. Unfortunately, adjustable rate mortgages aren’t ideal for every home buyer. Interest rates are consistently lower than APRs, sometimes by a wide margin. There are interest rates as low as 2.25% for adjustable rate mortgages and as low as 3.25% for fixed rate mortgages. There is a downside, though. People are only offered these rates with a credit score of 700 or above. As you dip below 700, the rates rise rapidly. If your credit score is around 650, you’re more likely to find rates in the 4% range.

Repayment Terms

You can expect your monthly payments to be about average compared with other lenders. Using the  wide range of parameters into the company’s Rate Quote form, you can expect to see numbers that are consistent with a wide range of other lenders. For example, if you lock in a 30-year fixed loan for a $300,000 home and you have a credit score of 690, you can find monthly payments as low as $898 per month. The site also has a handy Mortgage Purchase Calculator that provides further perspective on what you can expect to pay. 

So, Should you Borrow with LoanDepot? 

LoanDepot offers a range of term options and the ease with which you can review and compare information. You are limited, however, in the number of available options afforded to you, and the company is insistent upon phone correspondence after you move past the rate estimator. Look forward to some additional haggling before you secure your loan.

Physical Address

26642 Towne Centre Drive, 

Foothill Ranch, CA 92610

USA

BestMoney Staff
Written by
Bestmoney Staff
Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.
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See what some costumers are saying about LoanDepot
LoanDepot
Great
Reviews 3,940
on
Excellent
69%
Great
8%
Average
2%
Poor
2%
Bad
19%
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regina speights
4 hours ago
My lender Omar was fantastic!!
My lender Omar was fantastic!!! The process was easy to follow - easy document upload, professional lender, quick turnaround!!
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s w
8 hours ago
They will treat with kindness to get…
They will treat with kindness to get your business, and after that they will be very passive when you ask questions! I felt like I was about to get shafted and that is what happened.
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ward parker
4 days ago
Thanks to those who care
Had a great experience all my questions were answered. Brett Payne and his team took me through each of the steps and if there were any questions all I had to do was call day or night. I also have to thank Carolyn Luong she ensured that everything went smoothly. Brett Payne (949)470-6585
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mary s
7 days ago
Nate Ferrer was very patient with me…
Nate Ferrer was very patient with me and with the process. I am a senior citizen and appreciate it that he didn't treat me like a old person who didn't know anything. Over the years and been part owner or owner of 5 homes and really appreciate his kindness and patients. Congratulations on having a great representative for your company.
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joseph soldano
20 days ago
What you want in a loan experience!
Every person within the process was communicative, patient and focused on our best interests. Brett Payne and Mark Novielli made contact nearly daily to keep me informed as to where we were in the process and to provide updates as able. I would recommend to all my friends.
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rolton lovett
21 days ago
Loan Depot is company of excellent service
Re: Patrick Costello Platinum License Lending Officer and Justin Mahsman Senior Account Manager.loan Account number 105214676 Rolton Lovett Jr.these two Agent did a excellent job with the loan process.They provide me all information and answer all questions in timely manner.I would recommend them to family and friends.Great Job Patrick Costello and Justin Mahsman.Rolton and Patricia Lovett.
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bob schnake
23 days ago
Scott and Jeff made our refi very easy
Scott and Jeff made our refi very easy. Scott started things with a very thorough explanation of all our options and what the process would be. Jeff kept us up to date on what steps needed to be taken. As a company they are extremely detail oriented. They only blips in the process was a little mistake I made, and Jeff made correcting that very easy. I was impressed and would recommend Loandepot to anyone wanting a quick and easy refi.
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julie
25 days ago
Jonathan Betancourth literally treated…
Jonathan Betancourth literally treated me like a family member. He was patient, understanding, and completely confident in the plan he was creating for me. All of my hesitation went away as soon as he started explaining how re-financing was going to change my life. He wasn't joking. He is a life saver! Don't go anywhere else. Jonathan will not guide you wrong.
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mel wiggins
a month ago
THEY MADE IT EASY!!
Experience has taught me that lenders are only as good as the agents and officers that represent them. I am a real estate agent for 37 years and always have the need for loans. I recently hooked up with Loan Depot and Loan Officer, Jonathan Betancourth on several loans. They have been hitting grand slams on my personal loan needs as well as for my clients. They make the dreaded loan application process very easy and work closely with you all the way through funding and after. I am so pleased that I will be calling them for all my loan needs. Loan Depot has the best deals and the quickest process for meeting deadlines. Jonathan is the best loan officer I have ever worked with. He is very experienced, always available, knowledgeable, easy to work with and FOLLOWS UP ON EVERY DETAIL. He is a problem solver with difficult or complicated loans. The bottom line is getting the loan funded. With Loan Depot and Jonathan Betancourth on your side you will be very pleased. I highly recommend this team.
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andy nguyen
a month ago
Very bad service
Very bad service, no communication , sent in several emails and they didn't even bother to reply. no commitment with what they promise that they will do for the customer. Seems like they know they can not get me a loan and try to ignore. SMH. Only half a star.
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gabriel ganzagan
a month ago
Ryan Vecchiarelli 949-822-4702
Prior to meeting Ryan, I have had numerous disappointing experiences in my pursuit to refinance our home. At first, I was reluctant to even talk to him fearing that it will result to another let-down. However, Ryan is keen listener and addressed all of my concerns and doubts. He was very instrumental in getting the whole process started and with the help of Melissa, we closed in less than month. For me, communication is the key ingredient in every transaction and both of them excelled in that regard. I got briefed in all aspects of the loan application. Ryan exuded confidence and compassion in his work. He is consummate professional and is a great asset to Loan Depot.
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tammy
a month ago
They aggressively upsell you to larger loans
In my opinion, for a company that proudly advertises a “no steering policy,” they tried hard to steer me toward a larger loan. The representative refused to give me a quote for the product I called about (HELOC/equity loan) and instead tried to pressure me into a full refi and more. The call took over 40 minutes, and it got weird when he said that to receive a HELOC quote, I needed to complete a detailed online application while on the phone, while giving him “access” (via a 4-digit access code on the application) to “watch” me fill it out. I’d never heard of anything like that from any lender I’ve ever worked with, and it seemed shady—what was the access for, since he already had all my info? He insisted I’d make mistakes without him “watching.” Even if it was legit, this seemed overly complicated. Other lenders I’m getting quotes from were able to help me in less than 10 minutes without so many hoops to jump through. I decided not to continue, but he kept me on the phone by offering to send a quote that would save us money. Turns out the quote wasn’t for a HELOC, but instead was a gigantic refi (our mortgage PLUS all of our credit card debt, car loan, etc. signed over to them in one lump sum!). I never asked for this and didn’t want it. The refi would have nearly DOUBLED our current mortgage interest rate (why on earth would I want to do that??), and also INCREASED the interest rate on our car loan. I guess he was hoping I’d be so excited about saving a bit of money on the high interest credit cards that I wouldn’t do the math or think about the numbers too deeply. There are plenty of companies willing to refi ONLY the high interest debt, so why would I want to get a worse deal by refinancing everything else? I insisted again that a HELOC was all I wanted, and he said it was my fault he couldn’t give a quote because I wouldn’t go through the bizarre “supervised” HELOC application process. And yet, he was able to provide a much more complex quote for a giant refi in about two seconds. Why one and not the other? Clearly, they were steering me toward the larger loan. At that point, I could barely get a word in and he wasn’t giving up on trying to convince me the giant refi was a good deal. I finally had to just hang up. So, what could be improved? Next time, listen to the customer, be more transparent, make the process simpler, and try to help the customer get what they actually want/need rather than pushing for loans that are more profitable to them. But now I don't trust this company and wouldn't want to work with them.
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phoebe
a month ago
Good information
Company representative was well informed and not a "hard" seller. Rates quoted were reasonable abut closing costs seemed high.
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mark haapala
a month ago
Made Home Buying a Joyful Experience
When my Fiancée and I decided to purchase our first home we were really clueless to the process and did not know what to expect. We were lucky enough to be referred to Jonathan by a family friend and it was the best decision we could have made. Jonathan went above and beyond to walk us through the lending process. Often times, because of my crazy schedule, he was kind enough to take a phone call from me well past office hours on his own time. That is a testament to how much he cares about each individual he represents. Going through the home buying process with Loan Depot and Jonathan Betancourth was a dream. What we anticipated would be a nerve racking experience turned out to be a joyful one, with Jonathan side by side with us throughout the process. I consider him not just a home lender, but a friend. Cannot recommend him highly enough!
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kaylene hebdon
a month ago
We are just finishing the process of…
We are just finishing the process of refinancing with Loan Depot. Brett answered all of my questions until I understood the process of our refinance confidently enough to explain it to my husband! He helped us make a plan to pay off our credit cards and get some cash for savings. The process was mostly painless and smooth. We highly recommend Brett and Vincent!
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youlanda bates
a month ago
Don’t do a hard credit inquiry when you…
Don’t do a hard credit inquiry when you say you’re only doing a soft credit check! It affected my credit negatively!
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daniel brown
2 months ago
LoanDepot has quick, excellent, personalized service
Amy, with loan depot, is amazing, attentive, and quick to answer our questions. She has helped us through this process with her knowledge, skill, and speed in a welcoming and inclusive way.
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doug kirts
2 months ago
Wonderful
My experience with my loan officer was absolutely top notch. Lisa was very knowledgeable and a pleasure to work with. She has called to check on me, at least two times since October. Her engagement and willingness to help, is absolutely above reproach. Thank you sooo much!
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tracie m.
2 months ago
Great refinance
Brett was fantastic!
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salwa alghani
2 months ago
The loan officer gave me world service
The loan officer gave me world service. He made the process stress free. His communication skill are great, by being clear and showing that he listens to your needs. He walk me through the whole process from the beginning to end with patience. Thank you for great service Mr. Jonathan Betancourth.
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smirkyahoo.com
2 months ago
I have been treated better being pooped on then ever dealing with these clowns
approved 8 months ago and have a lot of money in this like close to 10 thousand dollars called a supervisor David Harrington, well he doesn't return calls, but he did notify the loan officer and called me right away to make it look good that was two months ago so here we are again same o promises no action still waiting and all's we get is tomorrow. How can you treat customers like this? what a shame.
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doris
2 months ago
This company is GREAT!!!
This company is great they kept my family informed on everything while our application was pending.If you are looking to purchase a home etc.I strongly recommend them.My loan officer made us feel as though he was a part of the family.Thank guys.
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megan payton
2 months ago
Ruby-Great Experience!
Lisa Kuchta did EXTREMELY well help me through everything. Great and fast communication.
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kelly carter
2 months ago
I have really enjoyed working with Lisa…
I have really enjoyed working with Lisa and Stacy at loan Depot. They were both very warm and welcoming went out of their way to help me and make me feel comfortable with the process their attitudes were just absolutely wonderful Lisa is a great asset to the company dedicating her work into long and late hours striving to help me get through the process would not hesitate to work with Lisa again most importantly your team has made me feel as I am a friend and not just a client number.
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eric parsons
2 months ago
Brett Provides Amazing Service & Has an A+ Team
Brett and his team were extremely knowledgeable and helped us get the best rate with minimal fees at closing. The whole process from start to finish was very smooth. We closed on time, communication was on point, and they held our hand through the whole process. We would highly recommend Brett and his team.
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brandon harris
2 months ago
Brett Payne - Best Lender!
I had the pleasure to work with Brett Payne on multiple occasions. First with the purchase of my house and also with my refinance a couple of years later. Brett was very responsive and easy to talk to. He was able to explain complicated things in a very precise way and I always felt like he was working for me to get the best rate and plan for my budget. I highly recommend Brett and Loan Depot
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åå-røn kanahele
2 months ago
LoanDepot quick and easy!
LoanDepot has done a couple loans for me now, both were easy and very quick. Rates were also the best out there as i shopped around, even beat my credit union. Great communication and painless, highly recommend.
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chris siverling
2 months ago
Nate went above and beyond like our…
Nate went above and beyond like our loan was his own, he was always there when we had questions, and always returned our calls. This is the second loan with Nate, and he is the reason we decided to go with loanDepot a second time. I will be doing all my future business with loanDepot as long as I’m dealing with Nate Ferrer.
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anthony seitsinger
2 months ago
Amazing service and service team
Your team member Ana Heatherman is who I dealt with she has been AMAZING with out her talking with me I probably wouldn't have done this deal. She was very prompt and on point about any questions I had, VERY GOOD AT HER JOB for anyone thinking about loan depot I would highly suggest you trust them I DID. Once again amazing company, Amazing people, Amazing service... Give Ana a raise!!!! Happy new years and thank you for everything you've done!!!!!
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cat robinson
2 months ago
Refinance in less than 30 days with 2 major holidays in the middle!
I met with Ana, our first contact beginning of December 2022 and knew I’d found the person I wanted to work with on a home refinance. Ana was knowledgeable, friendly, communicative and easy to work with. She could explain our options and found a way to ensure we all got what we needed We ended up closing a VA loan, cash out refinance in less than 30 days - it would have been 21 if there weren’t these pesky holidays in the middle. I can’t say enough good things about the experience and would recommend Ana (and her boss Vincent) to anyone who wants to work on a mortgage.
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c k
2 months ago
Ana Heatherman was extremely helpful in…
Ana Heatherman was extremely helpful in helping me refinance my home. It was an already stressful process as it was my third attempt, due to complications of a divorce. Ana answered all of my questions right away and made sure I was informed about the process and what to expect along the way. Her professionalism and support were a bright spot during this difficult time. I look forward to working with her again when it’s time to refinance.
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brett lechtenberg
2 months ago
Great team with great follow up
I loved how fast the team at loan depot responded to questions, gathered information, and closed our loan. They made the process straightforward and enjoyable. Additionally, Vince showed great attention to detail. Other lenders said they could not complete our loan due to a technicality. Vince actually read our previous loans paperwork and verified all the others we talked to were mistaken.
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raymond martinez
2 months ago
My experience was easy and hassle free
Brett Payne was so helpful and extremely knowledgeable. He made the process incredibly easy and made me feel like I was getting the best deal possible. I would definitely recommend loan depot and Brett to anyone who is thinking about doing a cash out refinance. Brett even reached out after the loan and invited me to call him anytime I have a question about the market or interest rates in the future. Thanks a lot!
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marc robbins
2 months ago
Loan Depot Review
Brett and team made my home financing painless and all were professional.
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james meek
2 months ago
Melissa and Nate did such a great job…
Melissa and Nate did such a great job on getting our ReFi. It took very little time and effort on our part since they made everything so easy to do.
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pam
3 months ago
Nate Ferrer was fantastic
Nate Ferrer was fantastic. Professional, not pushy, offered options, always prompt with answers and made the experience seamless.
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tracy tomasic
3 months ago
We were so happy with our experience…
We were so happy with our experience with loanDepot from beginning to end. Nate Ferrer was just amazing. He was very patient to answer all of questions and was by our side throughout the entire process. We also got the opportunity to meet Kirl who was also just the best. Everyone was so helpful, friendly and FAST. I will recommend loanDepot to all of my family and friends.
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ken
3 months ago
Streamlined LoanDepot HELOC With Excellent Support
In the market for a small equity loan to consolidate higher interest debt, I responded to an email that I received introducing a new streamlined HELOC through Loan Depot. Since I was happy with the mortgage, service and interest rate I already had though LoanDepot a few years prior, it made sense to look into it. Nate Ferrer (949) 620-2450 reached out quickly and advised me on the best options for my needs. He was helpful through every step of the process from application through closing. He made it easy and within less than 3 weeks the loan was funded.
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martin recto
3 months ago
Scott Kirkeby (949)-330-4958
I had a great experience with Scott during the refinance of my home… he helped us find the best solution for our situation. He was professional and at the same time felt sincere and real… thanks again Scott!!
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sonya pyron
3 months ago
My husband and I are thankful!!
My husband and I are so pleased and happy about our experience with Loan Depot.We really needed a solution to our financial needs and from the moment I spoke to Nate Ferrer, our licensed lending officer, I knew we had made the right contact. He was very thorough, courteous, professional, yet personable. Nate was so faithful to communicate with us on a consistent basis and was very quick to reply to any questions we had throughout the process! Our processor, Nicole Robinson, was amazing as well in every area!! We are so thankful that the two of them worked so hard to help make our dreams happen and our prayers answered. I highly recommend Loan Depot to anyone who is looking for help financially. Sincerely, Sonya Pyron Phenix City, Alabama
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allen chouinard
4 months ago
I can't speak for the company
I can't speak for the company, but Agent Pam Riesenberg is not someone I would use in my opinion. There may be many other agents that I would trust first But if you do, be sure to cross your t's and dot your I's and keep good digital records of "ALL COMMUNICATIONS". just my opinion.
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betty ledesma
4 months ago
My Loan officer- Nate Ferrer
My Loan officer, Nate Ferrer was amazing. Always available and returned my phone calls promptly. Any issues would be expressed no addressed immediately. I would refer Nate to my family and friends. Betty Johnson-Ledesma
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eric
4 months ago
Very helpful
My loan officers Nate Ferrer and Stacey Grein were very helpful when the appraisal was delayed and understanding of my situation.
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cedrick smith
4 months ago
The best experience ever!!!!
The best experience for what I was looking for!! Trust me you won't be disappointed!!!
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joel
4 months ago
Really lousy company from the start
Really lousy company from the start. I had three different loan numbers in the first two weeks of having the loan approved. I had no idea who to pay or how to pay them. Every number I called said to call their other branch. No automatic payments too. Lousy. EDIT: I would call you about the issues but you also just sold my loan. I guess thanks for that. At least they have autopay.
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dj b.
4 months ago
Work hard for you
This organization works hard to get you what you need and Amanda is the BEST. I would recommend them to anyone.
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jay gage
4 months ago
10/10 - First Time Home Buyers
Our Loan Consultant Keely Crimando was a God-send for first time home buyers like us. She was accessible, answered any question we had, and had an approachable demeanor that made us feel like she was truly invested in getting us the best deal possible. We've heard horror stories about how hard it is to work with mortgage lenders, but came away from working with Loan Depot feeling truly blessed and cared for. She anticipated our needs which truly helpful for folks like us who didn't know what our needs were, and explained the confusing parts of getting our first mortgage in clear, easy to understand terms. Would recommend calling her for anyone seeking a mortgage, ESPECIALLY a first time home-buyer
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lowell chance
4 months ago
Lisa Kucchta was very professional and…
Lisa Kucchta was very professional and friendly. She advised me on which loan would be the best for me. She seemed to care about my needs and what I was trying to accomplish. She has kept me in the loop as far as how the loan process was going. I believe she is and will be a great addition to any company.
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sue p.
4 months ago
Great Service Great People Wonderful…
Great Service Great People Wonderful Experience!!
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ben
4 months ago
If only...
While Michael & team were very courteous. Unfortunately, in the end, this was a complete waste of my time and $. I would NOT recommend this service to anyone. Should be ZERO stars. EDIT: After the response below I reached out to loanDepot so that they could attempt to improve my rating, but they failed to respond.
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suzy gunther
5 months ago
Avoid loanDepot at all costs!!!
TLDR – Stay away from loanDepot! They are incompetent! We decided to sell our house and move closer to treatment for my husband’s terminal cancer. In September – when we were having 5 showings a day – we received an offer from a buyer who was “Pre-approved” by loanDepot. During the counter-offer process, their acceptance was delayed – we were told that it was due to them wanting to complete the full underwriting process so there would be no problems. We accepted the contract, began to pack, and purchased a new home. A month later, on a Monday, my realtor was contacted with the message that the buyers were “good to go” with financing and may want to move up the closing. On Friday of that same week, my realtor told me the sale was off because their financing fell through. My realtor’s lender reviewed the file and determined the problem should have been found early on in the process – IF the work had been done properly. As a result of their ineptitude, we lost our new house (and the money), were forced to relist our house in a falling market with growing interest rates, and experienced added unnecessary stress in our already precarious medical situation. On the advice of my realtor and her lender, who assured us that this was unprofessional conduct, we filed a claim with the Consumer Financial Protection Bureau requesting censure and restitution through receipt of the earnest money. (We know they refunded the money to the buyers because their check was mailed to our house! Again, incompetence!) loanDepot’s response to the complaint was that they “performed a full investigation.” Period. No mention of the earnest money. No apology. Nothing. What’s worse is that the CFPB accepted that as a response and closed the complaint! Talk about protecting the big companies! Having received no adequate response to my situation, I am now taking it to the court of social media. Buyers – do NOT use loanDepot, or you may use the home of your dreams. Sellers – do NOT trust a pre-approval from loanDepot. Please repost this message to let as many people as possible know.
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michael
5 months ago
They have sold my mortgage twice in 18…
They have sold my mortgage twice in 18 months an now the bank that has bought it chase says in am behind a payment when I pay over every time. Don't use this bank u will never know who u need to pay your payment to month to month. They really suck I would never use them again.
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sweetsherry wine
5 months ago
Wonderful Experience with Mr. Nate Ferrer
Our experience working with Mr. Nate Ferrer, loan officer, from the beginning until the end was honest, genuinely pleasurable, and a wonderful experience overall professionally and personally! Because six months ago, he told us that we didn’t qualify. But he explained to us what we needed to do to qualify, if we did what he said. And he promised he will check back with us the 1st of September, 2022. Well Mr. Nate kept his promised, and he called us back to check on us to see if we still were interested in applying for the loan! And to be honest, my husband and I thought we were not going to qualify. But with Mr. Nate’s enthusiasm and positive attitude & personality, encouraging us along the way, we did qualify! Also, I will always appreciated Mr. Nate and Ms. Alexis Jones, the loan processor, for understanding the things we’d encountered during our loan processing with me being sickly. Their patients, kindness and holding our hands in order to make sure we were able to get them what they needed without stressing, made the process seem so easy! We thank God for you two and LoanDepot, for all of your help during a time when we needed your help, patients, and understanding for our family!
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dennis
5 months ago
Loan Depot Underwriters take forever!!!!
The home I live in now was purchased when married, I am in Florida a Homestead State. My wife at the time is not on the Deed, it simply states my name a married man. My wife is not on the Lenders Title insurance. My wife is not on the Promissory note, but she is on the “Title Work” (A vague term not exactly specified of what that means) according to Florida Law. I lost my job temporarily, couldn’t pay the mortgage, Divorced prose, and the loan servicer started foreclosure the same month I went back to work. My inability to pay was less than six months. I filed a loss mitigation package according to Fannie Mae guidelines. Was approved for a loan modification and it was sent to me, Surprise! My now ex wife is still on the Mortgage title paperwork, not the promissory note. I submitted the Official Recorded Divorce Decree and the Official Recorded Divorce Settlement Agreement that simply states the “Home” is a non marital Asset and Liability belonging to me, not my ex wife. The final Divorce Decree simply states “No Assets or Liabilities to Divide”. The Loan Servicer and Underwriters will not accept the Divorce Decree and want a quit claim deed from my ex. That is impossible, she is long gone and cannot contact her in any form. My only alternative to a quit claim deed is a lengthy quite title action. Mean while the Loan Modification proposed by the servicer Loss Mitigation Department is no longer valid and will proceed to foreclosure. One last step, have a HUD counselor involved and an attorney that will file a lawsuit on contingency(not retained yet). A local Title agency adamantly believes the underwriters at the loan servicer are wrong, and conducting a title search. The loan servicer and the underwriters there are leaving me no option except to file a lawsuit or sell my house without my ex wife’s signature which the title agency and a local real estate lawyer say I am free to do. I do have clear title, but the underwriters still want a quit claim deed. I wish I could find the actual Fannie Mae Guidelines for this subject. Can anyone help? Please???
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chicadee
5 months ago
Alexis Mendoza- Mortgage Lender/Loan Depot
Alexis Mendoza- Mortgage Lender He started out great but things took a turn for the worst. I mean he didn't even try to keep me abreast involving the condo, the sale and whenever I called him he always had this haughty attitude like he was doing me a favor just by speaking with me. Using phirases like I better do this or that. And I did everything he requested and he literally stopped communicating with me. I just decided to keep renting because my 1st time home buying experience was a nightmare.
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james moss
5 months ago
I was looked after with my best…
I was looked after with my best interest at heart.
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b bell
5 months ago
Refinance
We applied for a refinance with Loan Depot, our contact was Nate Ferrer. I was skeptical because I knew that most Loan Officers lie are lead you where they want you to go, delaying processes and changing statements etc. So, I was very honest that if he lied to me, I'm done, all I wanted was honesty, good or bad. I was SURPRISED that Nate Ferrer was honest and straight forward. He did not hesitate in providing me with good or bad information. I wanted a lower interest rate at a time when interest rates were on the rise and he found the lowest possible rate. Any questions I had during this process was answered within 24 hours, most often in 2 to 3 hours. I would recommend Nate Ferrer to family and friends. He will not waste your time. He will continue to communicate with you even when you are assigned to the Loan Manager until your Loan process is totally completed. I must say that Sarah Morgan the loan officer was just as honest and responsive as Nate. They both held my hand through out the loan process . They were truly my advocate. GREAT and SUCCESSFUL experience!!
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benjamin young
5 months ago
I had a very satisfying experience with…Scott Kirkeby and Stacy. Scott was wonderful to deal with, he was always available to answer my questions and understanding, it was liking talking to a friend
I had a very satisfying experience with the team for loan depot. They all were very helpful and patient with me. They all work together very well and they kept the process moving and great communicators. I knew what was going all at all times. I highly recommend their services to others. Scott Kirkeby & Stacy are wonderful to work with, they are super nice and people i trust.
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soba
5 months ago
AVOID AT ALL COST, SAVE YOUR INSANITY
LOAN DEPOT IS THE WORST! AFTER SEVERAL WEEKS OF SENDING DOCUMENTATION THEY STILL HAVEN'T APPROVED MY LOAN. WHY CUASE THEY WILL WAIT TILL THE LAST MINUTE SO THAT THEY CAN CHARGE YOU MORE MONEY AFTER THE LOCK IN RATE DATE. SO I DECIDED TO GO WITH ANOTHER LENDER AND TO MY SUPRISE THEY REFUSE TO TRANSFER MY APPRAISAL TO THE NEW LENDER BECAUSE THEY STATED I DID NOT PAY FOR THE APPRAISAL. MORONS I HAVE THE EMAIL RECEIPT YOU SENT ME AFTER PAYMENT! THEN THEY SAY THAT I WOULD HAVE TO PAY AN ADDITIONAL $25 ON AN OUTSTANDING INVOICE FOR THE DIFFERENCE ON THE APPRAISAL THAT WAS ALREADY PAID. WHAT A JOKE THIS COMPANY IS. AVOID THE WASTE OF TIME, HEADACHES AND FRUSTRATION AND STAY AWAY FROM LOAN DEPOT!!!
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fred duncan
5 months ago
Predatory and deceitful - AVOID!
The absolute worst, predatory, deceitful company you could work with. They will lie to you every single step of the way. They had all my information from day one, yet they waited until the day the commitment was due to have all of these issues. I have not lost my deposit (12,000) and have lost my apartment. Look up all of the lawsuits against LoanDepot. They exist for a reason…
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stephanie seibel hennelly
6 months ago
Lisa did an excellent job for us
Lisa did an excellent job for us. She was patient and explained what we didn’t understand. She always kept in contact with us letting us know our progress. I would definitely recommend her to anyone looking for a loan.
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chris r
6 months ago
Great experience!
The whole process was easy and fast. Nate Ferrer was our loan officer and he took the time to explain everything and answered all our questions. Staceey Estrada-Key was the processor who was also easy to work with, great communication throughout the process.
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nancy winton
6 months ago
Nate Ferrer
Nate Ferrer, was great in helping me along the loan process, By explained the process clearly and answered all my questions.
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james batista
6 months ago
I was very pleased with my experience…
I was very pleased with my experience overall with Loan Depot. They were very friendly and accommodating, but most importantly, they were honest and direct. There was no excessive back and forth, communications were efficient. Ronnie and Scott handled my account personally and they were nothing but professional and informative.
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john
6 months ago
Our loan officer was great
Our loan officer was great. He provided really good options and responded in a timely manner.
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arlie
6 months ago
This is the worse unorganized company…
This is the worse unorganized company Ive had to work with. After months of jumping through spending money on this and that for them just to get told denied. They are lucky to get one star they need a zero. Never again. Thanks for wasting our time and our money.
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ellen g
6 months ago
Great Service
AJ and LoanDepot have been easy to work with and very knowledgable. I would recommend to family and friends.
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jim
6 months ago
Website Malfunction
I continue to receive notifications with links to the website when I select the link and sign in the website goes into a loop that never gets to a webpage.
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k j
6 months ago
LoanDepot can offer me 1% loan and I wouldn't use them!!!
LoanDepot customer service was good. Then I find out why. They charge more points and admin fees than some lenders. So shop around. Too many other lenders with lower final cost. Now on to the review. After I had a two loans with LoanDepot for 2 years. Never been late because I have it set up for auto payment set up from my bank. So after two years, LoanDepot(NJ) transferred the loans to LoanDepot(TX). To make long story short, my auto payment went to LoanDepot(NJ) and because they didn't send it to LoanDepot(TX), they put a late payment on my credit record. Even after I talked to a few people there, they won't remove the late payment!!! For that reason, I will die before I use LoanDepot ever again. I urge people to find other lenders. Good Luck!
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john mcnamara
6 months ago
Excellent service!
My experience with Loan Depot was both efficient and enjoyable!
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john baiardi
6 months ago
Loandepot experience
Lauren it was a pleasure working with you. You and your staff were always professional and we were always able to work through the difficulties to finally get the loan through. Thank you.
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robert grand
6 months ago
LoanDepot does an amazing job
LoanDepot does an amazing job. Their online and technology backing the local mortgage lenders is awesome. They close fast and make the process very smooth.
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lee hindsman
6 months ago
LoanDepot…the ones to call
Personable, empathetic, and the consummate professional…knowledgeable, creative, timely and communicative…that’s the Dee Patty we have so enjoyed working together with!
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hector baez
6 months ago
If I could give them a zero I would
If I could give them a zero I would. The worst experience of my life. Be prepared to send them proof of things 3 different ways and then be told they don't believe you. Constant jumping through hoops. Got the clear to close and then 2 hours prior to closing I get told they're disqualifying some of my money from something 3 months ago so even though the money is in the bank there isn't enough to close. Jumped through hoops for 2 more days for closing. 2 months of absolute misery.
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jon
6 months ago
Be smart about your money
Be smart about your money, if possible go to a bank before using this company or rocket. they are lending you money at a premium rate and you are paying for it. I went to Dearborn Federal savings, they have an online application you can fill out and they will help you to establish your loan. Loandepot: 9K in points and closing costs 5.99% 30 yr on 175K Rocket: 8.5K in points and closing costs 5.25% 30yr on 175K Dearborn Federal Savings 2K in closing fees 4.75% 15yr on 175K $150 more on current payment, that's not bad at all.
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tim
6 months ago
Look at reviews before calling.
I would recommend you go to the BBB and read the complaints prior to calling these folks. I was one of the lucky ones that refused to do business with them due to ridiculous requests from them. I didn't do my research prior to contacting them, save yourself time and look at some of the issues people are having....
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tracy f.
6 months ago
LoanDepot is an amazing
LoanDepot is an amazing mortgage company to work with! Nate and Steve were awesome, professional and really helped me through out my refinance. I highly recommend this company!
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marti
6 months ago
A Professional Team
An amazing professional team helped me through the process from start to finish. Extremely helpful the duo of Blake Cook & Michelle Sams. Both are very knowledgeable and performed magic with the numbers. We had to deal with some challenging & difficult circumstances but they stuck with me to the very end. They treated me like family & I think I'm going to adopt them. They were so helpful in answering my questions and getting me through this process. I highly recommend their services. Thank you for a job well done. Marti Stephan
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laura hubka
6 months ago
I was so very skeptical when we first…
I was so very skeptical when we first started this process but I can't tell you how amazing the people are and how quickly they got everything done. Nate Ferrer was always respectable of our time and did most of the prep work with the first phone call. Lauren Daily was kind and kept us informed of every step of the process with the paperwork. This is the best experience I've had with any company in a very long time.
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lai ngo
6 months ago
Lisa Kuchta explained clearly the loan…
It was a pleasure to work with Lisa Kuchta at loan Depot. I feel unlike many lender she took the time to answer my questions and communicate throughout he whole process. Even after the loan was finalized, she helped make plans for the next one. I would recommend Lisa Kuchta and loan Depot to everyone I know, as they go above and beyond
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steve
6 months ago
Said one thing and did another!!
Said one thing and did another!!
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alex barr
7 months ago
A Great Resource!
I was referred to Chris Kapano after completing my inquiry online. After speaking with Chris, I felt more at calm. My previous 4 experiences at attempting to get the equity from my home was terrible (Regions, Quorom, and PenFed (2x). The next day, Jonathan Devries called to follow up about the call. He shared additional information that surprised me. I was happy to hear I was eligible to receive equity from my home in a way I never considered.
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dc inman
7 months ago
Loan Officer
Loan Officer, Joe J. Andrew's has introduced me to the possibility of refinancing my home loan and using the equity and the sudden increased value of my home to pay off personal debt that would be absorbed into a new refinanced mortgage.
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francis caballero
7 months ago
Lisa Kuchta
Lisa Kuchta explained clearly the loan application process, the advantages and the opportunity of the market situation, the available loan that I can qualify, and the details of the loan estimate. She is an expert, she has years of experience, and she can definitely help on the goals of refinancing. I strongly recoomend Lisa on refinancing/loan services.
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enrique chavez
7 months ago
“Ryan Vecchiarelli 949-822-4702”
When I called ….And Ryan Vecchiarelli answer the phone I feel good with him….my first language is Spanish but Ryan made feel comfortable and good with my English. And we stared the process easy and safety….and very friendly….Later Katie …OMG …this team are very good …Thank you Loan Depot…thank you guys…We are ok now …our finances will be ok….👍🤗
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jason
7 months ago
Unethical practices
Do not give me a loan estimate, take my $500 for an appraisal, when there is VERY LITTLE chance of you being able to honor the loan estimate. The ONLY way your company could have honored that loan estimate was if my home appraised for $40k more than what Zillow showed it worth. Which based on comps in my area, the zestimate on Zillow was very close to accurate. Other lenders I had worked with made it clear from the beginning that I was not going to meet a net-tangible-benefit (NTB) for a VA refinance loan unless I lowered my loan-to-value (LTV) to 90%, or went to a 25 year fixed loan. LoanDepot knew I wanted a 95% LTV refinance loan and made me feel what the other lenders were saying wasn't true and they didn't see any issues, that they have manual underwriters that can do it. It made me feel that after I paid the $500 that I had skin in the game and then I would just settle for an unacceptable loan estimate, or they were putting all their eggs in one basket and hoping my appraisal came back really high. Either way, this was unethical and unmoral to mislead me. Even when I brought up my concerns to my loan officer, I feel like he just brushed it off and gave me false hope, and after the underwriters reviewed it, my concerns were brought to light, the exact concerns I brought up to my loan officer. I did get a refund for the $500 appraisal since services weren't completed yet. Now I am out the $22 for the credit report and all the time I spent with the loan officer and the loss time I could have been working with a company that can take care of me properly. This is not the way your company should do business with it's customers. Don't give out loan estimates that have very little chance of being honored.
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adrienne waldrop
7 months ago
They only care about refi quotas
The first contact was with a man named Greg Deskin - who told me he would reach back out the following week with rates for a Home equity loan after the Fed met. I never heard back. The 2nd contact AJ called and I went through the same process all over again telling him the exact information I gave Greg. I informed him multiple times I was not interested in a refinance of my entire mortgage (I have 2.75% rate that cannot be duplicated in this environment). He pushed multiple times to get me to refinance, I reaffirmed I was not interested. He then told me he would follow up with quotes for equity and heloc rates. I instantly received a quote for only a refinance (again, not what I want). He then proceeded to call and email me repeatedly with paperwork as if we were moving forward with a refinance that I emailed 3 times I was NOT interested in. So A: first guy never called back as stated with rates I requested and he said he could get. B; second guy cares only about his refinance close rate and not what is best for the customer. Why on earth would I double my mortgage rate on a 30 year commitment at a total loss to me of $189961.60 over a 30 year period to pay off $26,512.00 in debts that have less than 3 years left on the balance, anyone with a brain knows this is bad math. Please train your mortgage "professionals" to listen to customer's needs and not practice predatory lending practices.
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micah
7 months ago
Farid has made our entire process way…
Farid Zeinal has made our entire process way easier than imagined and has kept us informed proactively throughout the entire process. He even secured us a better rate!
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jb
7 months ago
Worst experience ever.
Up until my shop burned down I was satisfied with LoanDepot. When we bought our property the shop didn't exist. A few months later I built a shop and paid for it in cash. A couple months ago a tragic accident burned my shop to the ground. Since our insurance policy is a blanket policy over the entire property LoanDepot is on the check. LoanDepot has siezed my insurance money to rebuild my shop and will not listen to reason. My loan is not only up to date but I generally pay minimum $600 over the mortgage payment every month. I have spent over $50,000 out of pocket to get my shop started on the rebuild and provided LD with receipts, contracts and copies of checks yet I only get stupid questions and no money released to me. At this time I honestly hate LoanDepot and wouldn't recommend them to my worst enemy. The worst part is there is nobody to talk to. I'm trying to rebuild after a tragedy and they are giving me grief when honestly, they didn't even know the shop existed until it burned down.
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cathelean steele
8 months ago
Excellent Service
Andre Golsby has assisted us in a professional and helpful manner.
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lucia
8 months ago
I'm so grateful to loan depot for the…
I'm so grateful to loan depot for the support and expertise they provided during my first home purchase.
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bridget lark
8 months ago
Great experience from start to finish
Great experience from start to finish! Communication was clear and expectations laid out from the beginning
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mandi omara
8 months ago
Great experience from start to finish
Great experience from start to finish! Communication was clear and expectations laid out from the beginning.
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p pilkington
8 months ago
A Good Experience!
Julie Nash was great! Outstanding assistance using loanDepot and would recommend them to others. Overall, a good experience.
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alex g. rogers
8 months ago
Great Service
Great Service Scott and Lee were both very helpful and made the process about as easy as it could have been.
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skip coverdale
8 months ago
I was very pleased with Lisa’s…
I was very pleased with Lisa’s knowledge, and patience! She walked me through the entire process and told me what to expect. She answered all my phone calls because I had a few questions after I started the paperwork. It was a pleasure working with her. Sincerely, William M. Coverdale jr
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jeff mosley
8 months ago
There are no words in the English or…
There are no words in the English or any other language that can describe how amazing MEGAN HANSON has helped me through this process! It has been as if, a friend or loved one held my hand all the way. MEGAN HANSON is a true asset to your company, and should "NEVER" go unappreciated. MEGAN is the reason that Loandepot is a household name.
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anon user
8 months ago
I wasted hours and was strung along and…
I wasted hours and was strung along and the officer never got back to me with the information that was requested. There was no explanation.
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paula solis
8 months ago
Carlyn Garcia Castillo 949-299-3947
Carlyn was so great to work with! She helped me through every step and continued to check in on me and follow-through with any action items that were needed. I will recommend Carlyn to all my friends and family! Thank you !
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laurie martino mazza
8 months ago
This was the best team effort I have…
This was the best team effort I have experienced over 30 years. Caleb Sommers always on top of things and Stacey Grein , no words. She was awesome. Whenever asked a question to both , I received an immediate response. I will always recommend this company as they are truly professional and personal as well. Thank you again.