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Title: LoanDepot Review

Compare multiple mortgage loan offers without signing up

Reviews 3,844

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BestMoney Staff
Bestmoney Staff
Jun. 18, 20214 min read

Loan Depot summary

LoanDepot is the second largest mortgage lender in the US. With an A+ rating from the BBB and the ability to process loan applications both online and in-person in one of their 200+ locations nationwide, it's no surprise that LoanDepot has been a lender of choice for people looking to purchase or refinance their homes over the last decade.

Pros

  • Basic mortgage information is available without a signup
  • Viewing additional loan types is easy thanks to the simple layout

Cons

  • Difficult to find mortgage offers without various adjustments
  • Income statements are required for some loan information
Loan Depot at a glance
4.8

Editorial score

Customer Service and Support

Easy to work with

5.0

Variety of Loan Types

Purchase, refinance, and home equity loans available

5.0

Variety of Products

Fixed and variable rates, wide range of terms

5.0

Online Experience

Useful resources, sign up needed for rates and offers

4.0

Geographical Availability

Available in all 50 states

5.0

Overview

With multiple loan and rate calculators, and a variety of loan types and terms, LoanDepot offers homebuyers a portal to compare mortgage loan offers. You can access basic mortgage loan information without signing up for an account, and it’s easy to update your information and view additional loan offers in a simple and straightforward manner. A variety of loans are available to search, including hard-to-find 10- and 20-year fixed loans. 

Loan Features

LoanDepot offers conventional loans as well as FHA, Jumbo, and VA loans for qualifying borrowers in need of assistance. For existing homeowners, LoanDepot offers typical refinance as well as cash-out refinance options. 

Unique in its class of lenders, LoanDepot offers a Lifetime Guarantee to borrowers who finance their initial loan through LoanDepot. Qualifying homeowners will be able to process any future refinances without any accompanying fees. The company is also known for its rapid closing times, which is a serious asset if you’re looking to get into your new home as quickly as possible. 

Highlights

  • Choose from fixed and adjustable rate mortgage loan offers

  • Mortgage calculators let you crunch numbers and budget

  • Schedule an appointment or chat live with a customer service rep 

Loan Terms

You can search for options, including 30-, 20-, 15- and 10-year fixed. You can also search for 10/1, 7/1, 5/1 and 3/1 ARM mortgages. Your results will vary depending on your information, but you can find 10- and 20-year terms.

There is a range of APR offers available. LoanDepot offers as low as 2.95% and as high as 4.056%. The lower APRs were mostly limited to the 5/1 ARM offers. Unfortunately, adjustable rate mortgages aren’t ideal for every home buyer. Interest rates are consistently lower than APRs, sometimes by a wide margin. There are interest rates as low as 2.25% for adjustable rate mortgages and as low as 3.25% for fixed rate mortgages. There is a downside, though. People are only offered these rates with a credit score of 700 or above. As you dip below 700, the rates rise rapidly. If your credit score is around 650, you’re more likely to find rates in the 4% range.

Repayment Terms

You can expect your monthly payments to be about average compared with other lenders. Using the  wide range of parameters into the company’s Rate Quote form, you can expect to see numbers that are consistent with a wide range of other lenders. For example, if you lock in a 30-year fixed loan for a $300,000 home and you have a credit score of 690, you can find monthly payments as low as $898 per month. The site also has a handy Mortgage Purchase Calculator that provides further perspective on what you can expect to pay. 

So, Should you Borrow with LoanDepot? 

LoanDepot offers a range of term options and the ease with which you can review and compare information. You are limited, however, in the number of available options afforded to you, and the company is insistent upon phone correspondence after you move past the rate estimator. Look forward to some additional haggling before you secure your loan.

Loan Depot Loan Depot Visit LoanDepot

Physical Address

26642 Towne Centre Drive, 

Foothill Ranch, CA 92610

USA

BestMoney Staff
Written byBestmoney Staff

Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.

Loan Depot
Loan Depot
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Trustpilot reviews

See what some costumers are saying about Loan Depot
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GreatReviews 3,844
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Excellent
69%
Great
8%
Average
2%
Poor
2%
Bad
19%
  • author
    Anny
    3 days ago
    Great experience

    I had a great experience with Loan Depot. My lending officer was Nate Ferrer and he was responsive, kind, personable, and knowledgeable. Melissa Martene was my loan processor and she was also responsive and kind. They were also very patient with me during the process while I was waiting for my attorney to draw up documents needed for me to buy out my ex before signing the closing documents. I would recommend them.

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  • author
    Drew O.
    4 days ago
    I had an overall good experience with…

    I had an overall good experience with Scott K. He was very proactive. Based on a prior conversation, he called me on a Saturday exactly 60 days before I would be eligible to refinance my property and got me a rate lock at 5.5% on an investment property (which was good during the rising inflation of 2022). The hand off between him and his team was done well, although I would have liked to work with a few less people throughout the process (I think 4 or 5 in total). The only disappointment was that my rate went up slightly when my property did not appraise as highly as expected. I dont really feel that a consumer should be punished for this, but it was part of the loan terms, so i guess I can complain.

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  • author
    customer
    Jun 28, 2022
    Ryan was my loan officer and I received…

    Ryan was my loan officer and I received excellent service from him from beginning of the process until the end, when our loan application was approved! My husband and I are very thankful to Ryan for the guidance and support he provided in the process. He was prompt in informing us of the progress and any need for documentation. Indeed, we received EXCELLENT Service overall! I will gladly share my experience with my friends, who might need such service. Guia Caliwagan

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  • author
    Jesus Guerrero
    Jun 27, 2022
    Refi with loan depot

    They have alot of knowledgeable people working here, but I really recommend Rebecca Paredes,so easy to talk too!!!!

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  • author
    Jonathan Tomon
    Jun 27, 2022
    Thank you for Everything you have done…

    Thank you for Everything you have done for my family I would recommend this company to my family and friends. The team is amazing and they do a grate job on everything

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  • author
    Wilbert Bailey
    Jun 24, 2022
    Excellent service

    Excellent service

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  • author
    Tracey Syvertson
    Jun 23, 2022
    They canceled our loan without talking…

    They canceled our loan without talking to us. The reason being it was taking too long. However, after they approved an extension on the loan, their appraiser took too long. Now we are out $500 for an appraisal on a new construction home which we paid over $800. However, their appraiser sent in a value at less than $600. Not only was their appraiser slow and reason they cancelled our loan, but he was also incompetent in his job. Today they had the nerve to send us an invitation in the mail to refinance with them. Worst experience in real estate in my entire life.

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  • author
    Lori Villa
    Jun 20, 2022
    Horrible experience

    Horrible experience. We always got the run around when it came to Joe Medrano. He would always advise us to get a hold of him for him to calculate accurate numbers for us for a mortgage and when we would need him he would get back to us days later knowing the home we were looking at in this market would be gone by that time. I would not recommend this company to anyone! Honestly if you have a lender that lender should be available in a hot market like now during business hours. While I understand we need to live life if you are doing this job you are servicing people whom are trying to obtain a home. We went through a fire and lost everything we have NOTHING left and Joe KNEW we were looking for a home and the budget of no more than $1,900 per month our homes were looking for were no more than $250K w/ us putting down at least 5% he couldn't make it work unless I brought to the table $20K+ so no I am not happy. I fired Joe, and found a private lender whom actually got a approval NOT a pre-approval but an actual approval for more than what LoanDepot approved me for. So no I would not recommend this company nor Joe Medrano.

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  • author
    R.S.
    Jun 11, 2022
    Absolute deception

    Absolute deception, pure bait and switch. DO NOT USE THIS COMPANY. Staff: Chanel Shaba and Leon Smith (primary and secondary contact). Angela Atwood, supervisor who never responded. Yes Loandepot, I have EVERY single email and documentation. Trustpilot requires ID checks. Maybe I got a corrupt crew, or fake reviews are sneaking by. No, I did not proceed with the loan. The 3-month scam ended with a 200% fee increase. All else below is for your education. Lessons Learned 1. If you don't have a signed final contract WITHIN 2 weeks or less... Do not walk, RUN away. "Good faith estimates" ultimately mean NOTHING. 2. If you've used a mortgage company before, they handled your loan in a timely manner, and you are confident you received a fair price in their specific charges / fees, then stay with them. Better to pay a little more, even up to $500 I might say, to ensure you actually get your freaking loan processed right?! My background Real estate and financial skills for over 40 years, purchased and refinanced houses, handled every single detail. It's June of 2022 as I write this. It actually angers me revisiting it... the corrupt people that we have in so many businesses. Note we are ONLY talking about the money that Loandepot makes on processing the loan. This is known as the "origination charge", including points and a flat "origination fee". Loandepot wanted to charge me a $1,595 origination fee. Note the POINTS are ALSO a internal commission structure... If they can sell you on a HIGHER point structure, that is additional commission. Think of double dipping, getting paid in two different ways. Low points would be considered 0.25%, perhaps .5%. High points would be 1.5 to 3 points (3 being you would have to be on crack and heroin, and living in a brothel to be stupid enough to buy into anything like that). For example, I quote you a high rate and low points (let's say .5%). You look at the estimate, wow this looks good. Okay let's go. A reputable mortgage company will simply proceed with the actual loan process, getting it done within 30 to 45 days per whatever the agreement is. Deceptive people will do the following to eventually lead you to doubling or tripling the fee they charge you. Bait 1. VERY friendly and responsive, initially. This is known as building trust and rapport. 2. I spoke to them about trust, ethics, etc. They heartily agreed. 3. Reasonable (or low) initial quote. 4. Greatly affirm how quickly they work and that your loan will close on time. Switch 1. Points increased with each subsequent quote. 2. Concerns were deflected. A $750 credit was promised. 3. Points kept increasing. 4. Final quote was 200% higher cost. After the bait portion... Emails went back and forth as I questioned increasing point costs on quotes, became confused because they sold me on their ethics and honesty, then there were delays and responses... Then I was handed over to another rep... Don't worry everything's fine.... When I started raising concerns about the point increases... No problem! I'm going to get a $750 "credit" (this is in writing). This of course never happened. So by the end of the three months, their charges went from $2,698 to $5,633, a 200% increase. So that's the scam. Corrupt people (they aren't "companies") KNOW you are in a timeline, and they know they will lose you quickly if they simply quote you a high origination fee up front. They KNOW this is a big deal refinancing a home. They know that most people are honest and trusting. To a deceiver, you are the BEST target. In my case they kept stringing me out, literally over 3 months. Not only did I get screwed for a $500 appraisal (never credited), I've suffered great financial loss because I was going to take that money and pay off my student loan, I was also maybe going to take that money and put it into investment property. Due to a range of employment problems, it is 2022 and I have not been able to refinance my home. Now interest rates are going to double, and you see where this is going... Back to the 2019 scenario. Note the LOAN RATE did not change, thus they were simply increasing the points with ZERO BENEFIT to me. And remember, all of this time I'm asking questions, trying to understand what is happening, continuing to have faith in the ethics of a document literally called "good faith estimate". Below are progressive change in points increase. Note this is in addition to the $1,595 "origination fee". - $1,103 @ .649% (Nov 2019) - $1,527 @.898% - $2,158 @ 1.148% - $4,038 @ 2.148% (Feb 2020) Homeownership has been completely perverted by greedy people in positions of power, in banking and in government. It seems as people have such strong desire to improve things, or deliberately complicate them for corrupt reasons.

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  • author
    DB of Delaware
    Jun 09, 2022
    Lisa is awesome

    Lisa is awesome. From the time we made contact to closing, she explained every cost, and event that needed to occur for a successful closing. My goals were to consolidate my heloc and mortgage, and reduce my monthly payments at a low cost and interest rate and I achieved all of them. I would certainly do business with her again

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  • author
    Candace Pepin-Starr
    Jun 08, 2022
    My Loan Depot team was great!

    My Loan Depot team was great! Matteo Berg listened to my situation and suggested an alternative to the standard loan that fit my case better and saved me money, yeah team!

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  • author
    Lilliana Flores
    Jun 06, 2022
    I almost bought my house with loan…

    I almost bought my house with loan depot and I almost paid triple what I ended up paying. If I didn’t contact Devontae brooks with rocket mortgage I would have been stuck with loan depot! Stuck with a very high interest rate. And almost stuck paying more in mortgage and more in down payment. Loan depot will not respond to you in a timely manner. And they will ignore you. They will give you the highest prices. Look at multiple lenders before deciding! I will never recommend or work with loan depot. Terrible all around

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  • author
    Brenda Rody
    Jun 05, 2022
    Our mortgage loan representatives did…

    Our mortgage loan representatives did everything they could to make it a smooth transaction. They were promoted and always kept us updated through the process. Having someone come to your house to do the closing was a big plus. We had a great experience with Loan Depot and will definitely use them again in any future financing.

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  • author
    Michael F
    Jun 04, 2022
    Bad experience and bad customer service

    Bad experience. I prepaid principal and still was charged interest on the original principal amount of the loan, not the new principal amount of the loan. This is wrong but loanDepot won’t fix it.

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  • author
    LB
    Jun 03, 2022
    Lisa was great

    Lisa was great. She stuck with threw a very long process. I hoped the rest of the process went better but Loan depot kept delaying for minor things. But overall I’m very pleased.

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  • author
    catherine
    Jun 03, 2022
    Lisa was super helpful and honest about…

    Lisa was super helpful and honest about pricing, options, etc. I have already referred her to others and will continue to do so. Give her a call!

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  • author
    Margaret Pretzler
    Jun 03, 2022
    Lisa worked very hard and got me the…

    Lisa worked very hard and got me the best arrangement possible. She had my best interests in mind from the very beginning.

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  • author
    SD
    Jun 03, 2022
    better to poke yourself in the eye with a sharp stick

    Slowest lender I have ever seen. Took them over a week to review survey, blew past contracted closing date. We ended up having to find another house. Calls to management go unanswered. They charge $22 to check your credit, other lenders do not. Their rates were higher than other lenders. They actually wanted to charge me $2k to buy down to the rate all other lenders were at with no fees. They say they might approve recasting after a long period and $30k min down. This is also way above the expectations of other lenders. Really cant come up with one good reason to get involved with loandepot except to maybe short their stock.

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  • author
    Vera
    Jun 01, 2022
    Scott and Denise were very helpful and…

    Scott and Denise were very helpful and informative. They answered all questions in a timely manner. They reached out to me through the entire process. It was very easy and I would do it again and will recommend people to Loan Depot.

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  • author
    Burt
    Jun 01, 2022
    Happy Customer

    The loan officer Ariya Naghibi was very helpful and professional with the process. This is the first time I refinance since I purchase my house and he was very knowledgeable which is so helpful. The process was smooth and done via phone and internet. He explain the process step by step time frame and what to expect. I really appreciate the patience and time he took to make sure I understood everything. I will definitely recommend Loan-Depot to family and friends.

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  • author
    Jessica Diaz
    May 27, 2022
    Unknowledgeable Loan officer put my down payment at risk!

    After fulling explaining my situation before moving forward with a mortgage loan, the mortgage officer Yolanda assured me that they would be able to help. She pre-approved me for $400k and I talked to her every step of the way, after telling her I got a contract and was putting money down for a new construction build she called a week later saying they couldn't verify my income after linking my bank account, sending in my tax returns, bank statements, pay stubs and whatever they asked. They couldn't "verify my income" denied my loan and put my down payment in jeopardy of being lost all because I trusted her word that she could get the loan done. Before even putting down a payment I asked her to run my loan through underwriting to be sure I would get approved and she would encourage me everything was fine and no problem. BS. Get your mortgage somewhere else with knowledgeable people that won't waste your time and money!

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  • author
    DeservedlyFairUser
    May 26, 2022
    Look out for Joseph Burke....very childish!

    My wife and I have excellent credit, both over 800. I received a quote from Joseph Burke at LoanDepot and the closing costs were high $19k and a lot of the fees were way off what others have quoted. I told him we were going with another company. He said he understood but the company kept bothering us thru texts , emails and phone calls. My wife answered the latest and told the person on the line that we went with someone else. THEN a couple of days later we get an email from Joseph Burke and it says, "We appreciate your interest in a loan with loanDepot. Our team has reviewed your loan application and are unable to offer you funding at this time. Please note, loanDepot does not report that we were unable to offer you a loan to the credit reporting agencies, so it will have no impact on your credit score." I could not believe this email! This sounded like a child who didn't get his way. You company doesn't deserve my business. I will tell anyone who asks who I used AND more importantly WHO not to use!

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  • author
    AL
    May 25, 2022
    LoanDepot was very professional

    LoanDepot was very professional and worked with me to get a rate and monthly payment that I could feel comfortable with on my mortgage. This loan provided a great relief and had taken much stress off my shoulders. My family and I thank you LoanDepot team for a successful and smooth closing.

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  • author
    jjbinks daze
    May 23, 2022
    Horrible communication

    The refinancing process was a nightmare. I gave everything that was asked of me and in a timely manner but the left hand didn't know what the right hand was doing over there. Communication was horrible! The title company they use was the biggest issue. I highly recommend using a different one! I almost didn't close in time which cost me!

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  • author
    Jon Corrigan
    May 23, 2022
    Very personable staff that work to make…

    Very personable staff that work to make sure you are taken care of

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  • author
    Maria
    May 21, 2022
    Eric Brooks 949-609-6615

    I contacted LoanDepot out of curiosity and from the moment that Blake Cook answered my call, I felt that I was dealing with someone who really knew what he was talking about. Totally professional and different from other CSR that normally answer the phone. He was a great listener and acted upon the information that I provided. My whole experience was flawless from beginning to end and he was part of the whole process. I definitely will recommend LoanDepot for any mortgage needs and if all their personnel are or act like Blake Cook, their experience will be nothing but special treatment.

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  • author
    Joe Guerrero
    May 20, 2022
    I contacted Experian and they said a…

    I contacted Experian and they said a soft credit check pulls the same info that a hard credit check. Though the hard credit check is an official way of analyzing credit worthiness. I did say yes to the hard credit check. I asked doesn't the soft credit check provide you discrepancies, Delinquencies , debt owed? I was advised no. Now I am getting 100s of calls from india and God knows where else! Why do you do businesses with agencies that sell my info or publish my info! Your company should have contracts that do not sell consumers financial info! You should offer some king of credit check that does not announce to the world that I may want to borrow money! All the calls are for refi the mortgage. I said I am only interested in a HELOC! There should a warning that you are required to state that once you do a hard credit check everyone in the world will know you may want to borrow money & they will continuously call you!

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  • author
    Becky Bates
    May 20, 2022
    Our experience with LoanDepot was incredible

    As first-time homebuyers, we were overwhelmed and had heard many horror stories about bad loan experiences with other companies. Everyone we encountered at LoanDepot was friendly, understanding, and helpful. Customer service is definitely top-notch. Our broker, Michael, was astounding - he was incredibly helpful, kind, patient, and took the time to explain everything to us. We are so grateful for a smooth, enjoyable experience - securing a mortgage loan is not for the faint of heart, but we'd do it with LoanDepot again in a heartbeat!

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  • author
    Byron G.
    May 20, 2022
    Great Experience!!!

    Jeff Chang from Loan Depot has gone above and beyond providing me with exceptional customer service since day 1. Jeff is extremely articulate and pro-active in following up with the customer and confirming they have all their questions answered. Jeff is very easy to work with and walks you through the Loan process while educating the customer. Jeff is also available 24/7 in case I have a question I need answered, he makes himself available with no issues. Jeff is a Rockstar and Loan Depot is very lucky to have him as a Loan Officer!

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  • author
    Rick Smith
    May 19, 2022
    Scott Kirkeby (949)-330-4958

    I contacted Loan Depot after trying to refinance with a local bank, and after being told I couldn’t do what I wanted to do, Scott and Christian at Loan Depot came to my rescue. I admit that I was a bit hesitant after my local experience, but when Scott reached out to me, he listened and put me at ease, and made the whole refi process much easier than I expected. At each step of the process, I was told the name of the employee who would reach out to me next, so I knew who was calling me each time. The texts, emails and calls were very professional. I would recommend these guys to anyone looking for their help with a loan, and specifically a home refi as I did. Thank you to Scott and Christian!! I appreciate all you did to assist me!!

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  • author
    Fred Bray
    May 19, 2022
    I informed them my spouse was trying to…

    I informed them my spouse was trying to get a fraudulent loan, they didn’t do anything to her and gave her a home improvement loan which she plans to use for buying another house in Florida instead of for improvement to the mortgaged property that was paid off in full. I’ve lost 14 years of paying property taxes and home expenses and being forced to move out of my home

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  • author
    Pedro Florentin
    May 17, 2022
    The greatest loan office I've ever had!

    Susan Paerels has been the most amazing person in my entire home purchase transaction. She was the point person who kept the balance among all people involved. I know for a fact that had it not been for Sue I would not own my home today. Sue was very patient, thorough, efficient and very detailed oriented in dealing with a first time home owner. And did I mentioned that she was very patient with a very 'inpatient' client like myself? More than a mortgage broker, she was a psychologist, who kept me sane in this paperwork insane process. I would rate her a thousand stars if I could and I would suggest all my friends, family and coworkers to absolutely and without a doubt consult and work directly with (and only with!) Susan Paerels for any and all home loans and home mortgaging needs.

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  • author
    Thomas Schneider
    May 17, 2022
    Most enjoyable experience.

    When I exploring the reviews it seems some individuals were not happy with their experience with LoanDepot. I can say that ours was great. Lauren and Kory were the most helpful individuals and were also very timely with information. I have never experience this level of professionalism when acquiring a loan before. I cannot speak for the rest of the staff at LoanDepot but Lauren and Kory are the best. If I could give them a 7 star rating I would. Thanks again for being so helpful and pleasant throughout the process.

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  • author
    Lance Edris Griffith グリフイス
    May 17, 2022
    Patient, Knowledgeable and Professional Staff!

    The loan process is stressful. LoanDepot employees eased that stress and made the difference. I shopped my loan and stuck with LoanDepot. I am an independent business owner and my loan process was was unique and complicated and LoanDepot had the experience and knew how to guide me in the right direction to get to my goal. I was funded today and I look back and am completely satisfied with my results!

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  • author
    Bob
    May 16, 2022
    I wanted to refinance my home

    I wanted to refinance my home , my wife was working with this agent from chicago an indian girl . Since she was working with her i had asked to be added to email and all communication tothe loan depot agent. one fine day there was an email saying all the documents have been provided and hte load is approved !! the loan depot agent had removed me from email and came to know that she has given an advice to my wife to remove my name from the loan and the title!! this is an unethical practice which the loan depot agent has followed. I came to know of this when the notary came by to get the signature . i sent her email asking why iwasnt included in emails and wanted to talk to her supervisor . She didnt add me to the email or let me know of her supervisors email for almost two weeks . would like to warn others looking for loan , refinance with loan depot to always have their supervisor or their manager in cc of email and ensure that these kind of agents dont create a rift by giving wrong advice to remove the spouse from the loan or title. I will add the email , voice mails if required to this review

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  • author
    Ram
    May 13, 2022
    The lending officer completely stopped…

    The lending officer completely stopped communicating at one point. They failed to secure an appraisal even after warning them a month in advance. Senior account manager was unprofessional and lacked knowledge at times. We won’t be using LoanDepot again.

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  • author
    ARB
    May 11, 2022
    I would give this company a 0 if…

    I would give this company a 0 if possible. We got a payoff amount, and paid in full. Was told two months later we were in default for "fees" not paid, despite all evidence that loan was paid off in full. Fair warning, when you pay off the mortgage, they will continue to charge fees and attempt to default the loan.

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  • author
    Amanda Mallette
    May 10, 2022
    Crooks!!

    I do not recommend this company to anyone. They are crooks. They lied to me from the very beginning of the loan process. They financed my mortgage for 25 years instead of 30. They will require you to carry mortgage insurance for no reason. My payment is outrageous every month because they require me to pay extra money into my escrow account for no reason. I am currently in the process of moving my mortgage to another company. Do not use loan depot.

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  • author
    Jay Jones
    May 10, 2022
    great experience

    great experience. the whole process was simple and easy. the team really knows their stuff.

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  • author
    Bubba McCants
    May 09, 2022
    Fantastic experience

    Fantastic experience, highly recommend Bret and Sherry w Loan Depot, easy to work with, efficient software and communication, and the deal closes!

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  • author
    Rickey Spenser
    May 08, 2022
    LoanDepot team made it happen it was a…

    LoanDepot team made it happen it was a great experience great patience on the teams part If we had questions they answered them sometimes getting answers are not so easy but in this case it was. We enjoyed talking to everyone we meant. Thanks you LoanDepot

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  • author
    Leo
    May 06, 2022
    Poor experience LoanDepot

    We had a poor experience with LoanDepot. Prior to actually getting a signed purchase agreement service was good. However, after we had a signed purchase agreement and the process was horrendously slow, it took 3 business day to get disclosures sent to us. Once we saw the disclosures the loan amount was incorrect and one sheet had PMI (when there should not have been). The loan consultant advised us that after we signed disclosures they would modify the load to the correct amount. However, when I spoke to our realtor and 2 other loan consultants they all advised we be cautious, they all felt like a bait and switch situation, forcing us to a loan with a lower limit that required more money down. We advised our loan consultant that were not comfortable with the incorrect loan amount on the disclosure, he said the following in various emails: "working on the pmi part want to make sure I get you the accurate info", "my manager is going to approve more discounts", "loan that we have locked now is already approved in the system. Its called a DU approval, but my manager is working on restructuring that deal now". We were very patient and wanted to give Loandepot and the loan consultant (Daniel) an opportunity to earn our business (closing cost were better here) but at the end it felt disingenuous and a bait and switch since new disclosures were never sent or anything was update.

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  • author
    Rolando Moreno
    May 05, 2022
    Great experience!

    It was a great experience dealing with Loan Depot. Sergio was my loan officer and he was very knowledgeable about process and was upfront about the specific details which impacted my loan. I appreciated his honestly and felt comfortable throughout the process because he kept me in the loop. I would work with him again if I decide to make changes to my mortgage down the road. You are AWESOME Sergio!

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  • author
    Florence Stromenger
    May 05, 2022
    Matteo Berg - 949-504-9274

    My experience with Loan Depot was great. The entire staff were so helpful especially Matteo Berg - 949-504-9274. I highly recommend them to what ever you need

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  • author
    Donna xxxxx
    May 04, 2022
    Loandepot communicated with me more…

    Loandepot communicated with me more than my builder. Great team.

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  • author
    Wendy Fox
    May 03, 2022
    I am satisfied with LoanDepot

    I am satisfied with the service I received from LoanDepot. I had not heard of LoanDepot before this company came up in a conversation with my realtor. Of course, I had other options and I researched all of them. After comparing reviews and rates, I decided to go with LoanDepot. The process was easy but complete. My loan officer was knowledgeable and responsive to questions. I am very happy I chose LoanDepot and would use this company again. (this review has been cross-posted on other sites)

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  • author
    Sherry Harris
    May 02, 2022
    This is my 2nd time using LoanDepot and couldn't be happier!

    This is my 2nd mortgage loan through LoanDepot. Both times have been such a great experience. The online application process is super simple and you are assigned a loan consultant quickly who takes care of everything. It is rare to find a company that has folks that actually answer the phone when you call them. Everyone was very knowledgeable, communication was great, and our loan was funded quickly. Both times the process was smooth and I have been equally impressed with the customer service once the loan was in place. I really like that you can opt to pay twice a month as well as the typical monthly payment. I highly recommend LoanDepot!

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  • author
    Katina - EXIT Elite Realty
    May 02, 2022
    Efficient and Professional…

    Efficient process and professional staff. I am pleased with my terms and overall processing! I highly recommend.

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  • author
    Amy C
    Apr 30, 2022
    Scott Kirkeby (949)-330-4958

    Hands down, I have received the best service! From the very beginning, Scott has been fantastic! His knowledge, character, step by step approach and follow up were all flawless. Normally, refinancing can be an overwhelming experience due to many factors however, because of Scott, mine was effortless! With all that said, I now consider myself a "forever" client. A HUGE THANK YOU to Scott and the rest of the loanDepot team!

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  • author
    Reshat Rahmani
    Apr 30, 2022
    Experiences Good

    Experiences Good

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  • author
    Gary Wohlers
    Apr 29, 2022
    Excellent Service

    From the start to the beginning, loan depot made everything as easy as possible when it comes to financing your home. Friendly and Helpful staff will guide you on your way through the jungle of paperwork. Would definitely recommend.

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  • author
    David N
    Apr 29, 2022
    Thanh Tran - 949-595-7197

    My experience was first rate. I initially just blew them off thinking they were some boiler-plate group just churning paper for a commission. However, I finally decided to give them an opportunity to explain what they were offering. The process was straight forward. Almost everything was done online. They of course had to have our home appraised and a notary had to visit us for the final paperwork. They kept us informed along the way as to how the loan was progressing. Their web portal made it easy to keep track of to-do items for both LoanDepot and us. They said it might take longer than 45 days due to the shortage of appraisers, but there was no problem in this area. Loan closed within 30 days, which in my experience was way below normal. I would use them again in the future for our next home and have been recommending them to family and friends. Just a super team to work with.

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  • author
    James O'Brien
    Apr 28, 2022
    Super support

    Super support! Thank you.

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  • author
    Brad Cantrall
    Apr 28, 2022
    Have not received refund Refund not received, and there has been plenty o f time for it.…

    Have not received refund for home inspection which I cancelled

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  • author
    Myriam-Dalila Megouache
    Apr 26, 2022
    Let me tell you about Sergio Custodio-Noriega

    Sergio Custodio-Noriega was amazing providing me with exceptional service. He went over and beyond to helping me obtain a loan for the property I was planning on buying; I didn't get it (not his fault) but he succeeded in obtaining the refinancing of my second property. Sergio, is serious, professional and very resourceful due to his deep knowledge in finances and his job. Sergio has also showed lots of patience and understanding, taking my phone calls and reassuring me that everything will be fine. That demonstrates superior customer service skills. Thank you Sergio for the time you put into my case and for not letting me leave empty handed. MMD

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  • author
    Kyle Carrillo
    Apr 26, 2022
    Top of the line company.

    Nate Ferer was extremely diligent about getting this refi done. He helped me decide my best courses of action and was patient and kind throughout the entire process.

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  • author
    Bubba McCants
    Apr 25, 2022
    Highly recommend LoanDepot

    Highly recommend LoanDepot, Bret and Sherry are an amazing team, process is smooth and efficient and I can it all from my phone or tablet. I am a Realtor since 2003 and use them for my personal loans as well as my customers. Thanks!

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  • author
    KF
    Apr 24, 2022
    Great team! Helps you every step of the way.

    My mortgage loan journey was indeed a stressful one but my broker Susan Paerels (NJ area) help me thru it. She handled it Professionally and explained everything to me. The online application was so convenient and made it easier to file paperwork. Great customer service indeed!

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  • author
    KLH Enterprises
    Apr 22, 2022
    The Loan Depot portal was superior to…

    The Loan Depot portal was superior to any I have been a part of, it lets me come back and add on more documentsand this speeds up the loan process

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  • author
    gary godman
    Apr 19, 2022
    Just a waste of time

    Just a waste of time

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  • author
    Genelle Allen
    Apr 15, 2022
    Great Customer Service

    My friend recommended Loan Depot and I am so glad she did it. From the beginning to end the people assigned to me exceeded my expectations. Nicole & Joshua were always available to answer questions or keeping me informed on every aspect. I am a very happy client and will recommend Loan Depot to any one needing a home loan or refinance.

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  • author
    Jay
    Apr 14, 2022
    Processed application for a loan I did not request

    I informed the loan agent I want a heloc for remodeling my house and completed a lengthy application with the agent only to be qualified for a cash out refinance loan. I asked about heloc and was informed they don’t offer it. Would have saved both of us time if he told me that upfront

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  • author
    Iris Roberts
    Apr 14, 2022
    Professional Service with a Neighborly Feel

    In the beginning I had my doubts, but they were soon put to rest as we begin moving forward with our refinance. It was almost too easy in my opinion. What makes me give the 5 star rating is that even though alot of the process is done online, my loan specialists were top-notch. We worked with both Brookelyn Mendoza and Staacey Estrada Key. They were lovely to work with! What they did well was add a real human touch to the process. They were kind and they were friendly. They never once made me feel like we were left out on our own to figure things out. They communicated well and stayed in touch with us through the whole process. I would use them again if in the future we needed to.

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  • author
    Betsy
    Apr 12, 2022
    Daymond Johnson is a fantastic guy

    Daymond Johnson is a fantastic guy. He is extremely knowledgeable about loans. He also kind caring and truly cares about his clients

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  • author
    Barbara oliver
    Apr 07, 2022
    Lauren Oliphant 949-822-4203”

    I want to give a big shout out to Lauren Oliphant. She was so wonderful and helpful. We faced a few issues with our loan, but she always found a way to take care of everything. We couldn't ask for a better loan officer. If we ever need another loan in the future she will be our first call. Thank you Lauren for being so patient with me I really do appreciate it. Thank you so much.

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  • author
    Debbie
    Apr 06, 2022
    Great service

    Thanh Tran was wonderful in all aspects. I feel confident I received the best possible contract thanks to his expertise and concern. He was quick to return calls and address any concerns. I highly recommend him.

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  • author
    Jesse Castillo
    Apr 04, 2022
    Thanh Tran (NMLS #1902642) made…

    Thanh Tran (NMLS #1902642) made everything super easy took care of what needed to be done and made it happen, couldn’t ask for a better lending officer thank you.

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  • author
    Nol
    Apr 04, 2022
    Great service from the loan officer

    Great service from the loan officer, Katharine Dizon. Incredibly responsive and straight forward. Finished refinance in 40 days with a minimum of effort

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  • author
    Sal Salas
    Apr 02, 2022
    Nate Ferrer was a great help

    Nate Ferrer was a great help. He was extremely knowledgeable and put us at ease. He made the process of refinancing stress-free. We appreciate his knowledge and professionalism.

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  • author
    Kathy Bowling
    Apr 01, 2022
    Jonathan Betancourth was f

    Jonathan Betancourth was fantastic. In spite if a family crisis, he sat by till I was ready to continue. This is the kind of courtesy is what this world needs. No pressure. Walked me through it. I will recommend him to friends and family.

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  • author
    James romei
    Apr 01, 2022
    Thanh Tran - 949-595-7197

    Loan Depot was able to pull through in making sure my loan was able to close. There was a little bit of a road bump to get over. However, with team effort and everyone pulling together we got the job done. Thank you.

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  • author
    Cheryl
    Apr 01, 2022
    Great experience, Thank You Meinoh Kim!

    Getting my loan, on my own, as a first time buyer lead to a lot of questions and a lil insecurity! I worked w several lenders. I went with Meinoh and his team. They made me feel confident throughout the process. They understood balancing my working hrs with timely docs. Meinoh responded to my questions by text or call. Seamless and above board, I feel I’ve understood each step. I have been given clear instructions & my questions are always answered in a reasonable amount of time. Jill did as much work researching quotes as I did! I felt like Meinoh really wanted to see me succeed in getting my family a Blessed home. I definitely would ask them to handle my loan needs again. Thank you for all your time & attention!

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  • author
    Rebecca
    Apr 01, 2022
    Horrible experience

    I filled out some information online on a Tuesday about a cash out refi. Steve called me and took some basic information. He ran our credit and called back with a question. He said he would call back in 30 minutes, but I heard nothing despite leaving a voicemail and sending an email. On Thursday, I received an automated email asking us to sign disclosures and provide financial information. I went in to the account and saw that it said loan amount was $215,000 which was much, much higher than what I had expected. I had no breakdown of the amount, no way of knowing proposed loan terms, nothing. I emailed Steve and cc'd his supervisor to let him know I was not going to provide any information to them without receiving loan terms and more information about the loan first. I was upset that I had not heard from him and that this automated email was the first I had heard anything. I finally received an email back that he had been out ill and that they could not offer us a loan because of our bankruptcy. No explanation. No apology for not getting back to us. Just a one line response. I wrote back and asked why he felt our bankruptcy would prohibit us getting the loan because we were going from a VA loan to a VA refinance, and bankruptcy should not preclude that. I also stated that if the bankruptcy had something to do with their company policy, then he should have said something when I first spoke to him. I don't understand, because several other lenders have had no problem offering us loan terms despite the bankruptcy. I then received an email from his supervisor stating that they could not do a VA cash refi for one year after discharge and saying sorry we can't help you. There was no apology for not getting back to me. I felt this whole experience was unprofessional and both people were extremely rude and unapologetic. You have lost a potential customer for life, and I will be sure to leave reviews online about the service I received and post on social media to tell people to stay away. No wonder your company has such low ratings. Your ads are a lie. You don't care about people.

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  • author
    Zhe Fan
    Apr 01, 2022
    Great work

    Great work, Mr. Phan. Not only that you help us to get the loan smoothly and in time, but also you found the errors in my other monthly bills (again!) and help us saving money and trouble. Thanks for going extra miles!! You are always the best!!!

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  • author
    James Oliver
    Mar 30, 2022
    Nate Ferrer was absolutely fantastic

    Nate Ferrer was absolutely fantastic, I would recommend Loan Depot to everyone and for them to ask for Nate, he made the application easy even for me, not very computer literate Thanks Nate

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  • author
    Rick LeBeau
    Mar 30, 2022
    Loan Depot- don't waste your time.

    Loan Depot reached out to me in January. I worked with a rep, exchanging several emails and phone calls. I sent numerous documents, and was quoted a certain rate. Then the rep disappeared. I continued to try reaching the rep, with no success. Two months later, Loan Depot reached out again. This time it was a different rep. New rep provided quotes that were 25% higher than previous quotes. He said he was going to "elevate" my case, but still came back with the same new high rates, with additional fees that were also far higher than those originally quoted. All in all, it was a terrible example of how to waste time while overpromising and underdelivering. If you want more info, feel free to contact me.

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  • author
    Sid S.
    Mar 28, 2022
    Great refi experience from contact to closing

    Nate and Vanessa teamed up to provide a fabulous refi experience. They have my endorsement!

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  • author
    Linda R
    Mar 25, 2022
    Thank you to Sabrina and Kamaria

    This is our second time refinancing with Loan Depot and I must say it’s always a very pleasant experience each time. We reached out to Sabrina Bilancioni the second time around because we trust her. She took care of our first refinancing with no hassle and sure enough she didn’t fail the second time.Honestly I’ve haven’t seen her face but her calm sweet voice and excellent knowledge of her job made a big difference. Kamaria Rucker is also excellent. She was so kind and patiently answered all our questions.You should give those two a raise or a nice acknowledgment.They were a good team who made our refinancing experience so smooth.Thank you so much.

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  • author
    Ryan
    Mar 23, 2022
    This is my 2nd time using Loan Depot…

    This is my 2nd time using Loan Depot and I could not be happier with the service I have received from Melissa Wethington and Wally Ziadeh. They are both so professional and very responsive. I could not be more pleased or impressed (and for what it's worth I'm in the industry). I would recommend both to family and friends in a heartbeat.

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  • author
    Michael H
    Mar 23, 2022
    Great experience refinancing my house!

    Great experience refinancing my house! Easy to use tools and great team with professional agents. They always were one step ahead and were able to deliver all what they promised. I recommend loandepot.com

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  • author
    Bryan Bonilla
    Mar 18, 2022
    Started off great....

    Started off great, rates were not the best, but they guaranteed to match any offer, as long as I provide a loan estimate. I shopped around and found a better rate, which they matched with no questions. I was totally impressed and thought I had found a mortgage company that I would tell everyone about. I was sadly mistaken. I went though the whole process of appraisal and before going into underwriting, I found another lender with even better rates. I sent loan depot another loan estimate because they guaranteed to match it. This time they said the loan estimate I sent was "suspicious" and implied that it had been "doctored." That was the biggest slap in the face. I provided more evidence that everything I sent was legit and they "no longer questioned its legitimacy," but still refused to match it because it was "so competitive" and the other lender's closing was too fast. After going though underwriting and opening escrow, they denied my loan because I suddenly didn't qualify after signing escrow. I should have just given my time and attention to the other lender, which im working with now. Loandepot is full of broken promises and empty words. STAY AWAY!

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  • author
    Tim McManus
    Mar 17, 2022
    My husband and I decided to consolidate…

    My husband and I decided to consolidate our debt after years of paying interest on various projects and purchases. As we started our search on line for a company to assist us we were contacted by Loan Depot among the many calls we received from other lenders. Our initial contact with Scott Kirkeby was a very informative and he was comfortable to talk to. We never felt any pressure in moving forward with the overwhelming process to refinance. After much discussion Scott turned us over the his senior manager Anne Hendrickson. Anne was friendly and the two of them made a nice team. All through the process they kept us in the loop as to the next steps. I would highly recommend Loan Depot to guide you in a refinance and the convenience of doing the closing in the comfort of your own home

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  • author
    Benjamin Jones
    Mar 17, 2022
    Though loan took a while to get…

    Though loan took a while to get finalized wveryone i worked with was very polite and courteus. At least we got it done in the end.

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  • author
    Mary Beth Murchison
    Mar 15, 2022
    Patient and Thorough

    Christopher provided patient and thorough service. He took the time to answer so many questions and fought to get us a great rate and reasonable closing costs. He followed up to ensure that we locked in our rate, and provided the necessary and needed documents. I'm very happy (so far) with my interaction with LoanDepot.

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  • author
    Marc Knezevic
    Mar 15, 2022
    I want to give a real honest review

    I want to give a real honest review. Originally I had a 1 star because of poor communication with the loan officer and management on the team. Even though I did not go with them, they still did right by owning up to their mistakes, which rose my satisfaction slightly. My loan officer and team had very poor communication from the start. They were not upfront, and it was impossible to catch them in a call. Their excuse was that they were working on the file or that they had multiple loans. Really, not an excuse to give a customer. At the end, I ended up going elsewhere because I was not receiving straight up answers as to what was going on with my loan and the appraisal I paid for. The team did reach out and told me that they could not get it past underwriting in the end but after multiple phone calls and emails where I should not have to chase behind someone. My advice to them is to be up front versus sugar coating and/or beating around the bush. It caused wasted time for both parties and I ended up getting qualified through someone else who actually communicates. However, my rating rose when I saw that the manager recognized their faults and at least refunded the appraisal fee that was paid, hence I only lost two months of time which is not great, but not the worst. It takes a lot for a company to recognize their pitfalls because we are all proud naturally. Whether or not we agree is not up for question. If you decide to go with them, here is my advice- Make sure your loan officer communicates- If you notice they do not, I do not recommend them. For a large company, they have a multitude of loan officers ask for someone else who can actually communicate so you can actually achieve your purpose in using them. As for me, they lost my business and I will not return because I have a sour taste in my mouth of my experience. However, it does not mean that everyone will have the same experience. It boils down to your team assigned and their communication. Hope they use this for training and quality assurance.

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  • author
    Gomar Charlton
    Mar 15, 2022
    Best loan finders in the game.

    Best loan finders in the game.

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  • author
    Kenny Baker
    Mar 12, 2022
    Kajal Patel five stars excellent…

    Kajal Patel five stars excellent communication explained the Entire process very clear and very helpful definitely a rockstar in the business thanks again

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  • author
    Rich Snyder
    Mar 12, 2022
    Kajal Patel The Best

    I have nothing but great things to say about my experience with loan depot and especially Kajal Patel my loan officer She listens to me about my goals and designed a product that I was happy with She saved me over $1600 a month in payments with a refinance and consolidation loan It maybe took a little longer than I expected but it was well worth it for her to put my family in a much better position financially for that I am very thankful Kajal great job and cheers to you and your continued success You’re the best!

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  • author
    andrew
    Mar 11, 2022
    best experience

    best experience. good customer service.

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  • author
    Justin
    Mar 12, 2022
    broken portal

    they don't seem to be any better than other lenders. the secure message part of their portal has been broken for several weeks. i keep emailing them, but they only seem to reply via secure message - which I can't access as it is broken. redirects to a page without valid SSL and a broken html site. might be enough to refinance and move to a company that is responsive. Edit: a helpful rep finally reached out and explained how to resolve my original issue. secure messages still doesn't work for me though.

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  • author
    David Hammell
    Mar 11, 2022
    Ricky Pacheco 949-465-9121 was a great…

    Ricky Pacheco 949-465-9121 was a great resource for the refinancing of my mortgage under the VA's IRRL program. He was patient and professional with me during the entire process. I was very pleased with the locked in interest rate and low closing costs associated with the loan. I feel Ricky and the entire Loan Depot team went above beyond to meet my needs and will definitely use them in the future,

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  • author
    Justjn
    Mar 10, 2022
    Loan depot great service I have just…

    Loan depot great service I have just great things to say about the service I received I feel blessed to be treated the way I was thank you loan depot

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  • author
    Bea Chavez
    Mar 10, 2022
    KAJAL PATEL 949 242 8976

    Kajal Patel was a extremely nice person to talk to and guide us at the beginning of the mortgage process. She was able to get us an incredible rate for our refinancing and would answer all our questions or concerns.

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  • author
    Jeremy Steele
    Mar 09, 2022
    LoanDepot is the best bank you never…

    LoanDepot is the best bank you never heard of. From start to finish it was 1 month to close and the closing costs were minimal. Our rep, Jonathan Betancourth was amazing and we really recommend him.

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  • author
    Lisa Bouska
    Mar 09, 2022
    Sergio Custodio-Noriega (949)-434-5474

    Right from my first phone call, Sergio was kind, knowledgeable, and really explained things in a way I could understand. He knew what I needed to do to get my credit rating increased and gave me specific instructions on what to do. Within a month, my score was high enough to proceed with a refinance of my condo. Ken Tran took over the next steps and from then on, it was smooth sailing and I just closed on my refinance. The amount of weight that has been lifted from my shoulders is immense, and I have Sergio Custodio-Noriega to thank for that.

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  • author
    maureen
    Mar 09, 2022
    They continue to ask for more…

    They continue to ask for more information every week, Looking for a way to drag this out Paid appraisal fee , Once you get the appraisal they will drag this out continuing to ask for more information,3 months they still asking for new information,

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  • author
    David Ko
    Mar 08, 2022
    Did a cash out refi with Lisa Kuchta…

    Did a cash out refi with Lisa Kuchta and her team. The process took a couple weeks longer than expected but overall, the entire experience was really easy, which was a relief for me. Was able to get a great rate.

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  • author
    Sam Zartman
    Mar 08, 2022
    Changed a number of items since my last…

    Changed a number of items since my last refi that makes this process a pain in the neck!

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  • author
    Kevin Gallegos
    Mar 05, 2022
    KAJAL PATEL

    Kajal was so helpful and a pleasure to work with! Highly recommend.

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  • author
    Steven Russell
    Mar 04, 2022
    Loan Depot went above and beyond to…

    Loan Depot went above and beyond to complete my refi! Their service and knowledge was unmatched!

    ...

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