LoanDepot Review

My husband and I are so pleased and happy about our experience with Loan Depot.We really needed a solution to our financial needs and from the moment I spoke to Nate Ferrer, our licensed lending officer, I knew we had made the right contact. He was very thorough, courteous, professional, yet personable. Nate was so faithful to communicate with us on a consistent basis and was very quick to reply to any questions we had throughout the process! Our processor, Nicole Robinson, was amazing as well in every area!! We are so thankful that the two of them worked so hard to help make our dreams happen and our prayers answered. I highly recommend Loan Depot to anyone who is looking for help financially. Sincerely, Sonya Pyron Phenix City, Alabama

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I can't speak for the company, but Agent Pam Riesenberg is not someone I would use in my opinion. There may be many other agents that I would trust first But if you do, be sure to cross your t's and dot your I's and keep good digital records of "ALL COMMUNICATIONS". just my opinion.

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My Loan officer, Nate Ferrer was amazing. Always available and returned my phone calls promptly. Any issues would be expressed no addressed immediately. I would refer Nate to my family and friends. Betty Johnson-Ledesma

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My loan officers Nate Ferrer and Stacey Grein were very helpful when the appraisal was delayed and understanding of my situation.

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The best experience for what I was looking for!! Trust me you won't be disappointed!!!

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Really lousy company from the start. I had three different loan numbers in the first two weeks of having the loan approved. I had no idea who to pay or how to pay them. Every number I called said to call their other branch. No automatic payments too. Lousy. EDIT: I would call you about the issues but you also just sold my loan. I guess thanks for that. At least they have autopay.

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This organization works hard to get you what you need and Amanda is the BEST. I would recommend them to anyone.

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Our Loan Consultant Keely Crimando was a God-send for first time home buyers like us. She was accessible, answered any question we had, and had an approachable demeanor that made us feel like she was truly invested in getting us the best deal possible. We've heard horror stories about how hard it is to work with mortgage lenders, but came away from working with Loan Depot feeling truly blessed and cared for. She anticipated our needs which truly helpful for folks like us who didn't know what our needs were, and explained the confusing parts of getting our first mortgage in clear, easy to understand terms. Would recommend calling her for anyone seeking a mortgage, ESPECIALLY a first time home-buyer

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Lisa Kucchta was very professional and friendly. She advised me on which loan would be the best for me. She seemed to care about my needs and what I was trying to accomplish. She has kept me in the loop as far as how the loan process was going. I believe she is and will be a great addition to any company.

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Great Service Great People Wonderful Experience!!

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While Michael & team were very courteous. Unfortunately, in the end, this was a complete waste of my time and $. I would NOT recommend this service to anyone. Should be ZERO stars. EDIT: After the response below I reached out to loanDepot so that they could attempt to improve my rating, but they failed to respond.

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TLDR – Stay away from loanDepot! They are incompetent! We decided to sell our house and move closer to treatment for my husband’s terminal cancer. In September – when we were having 5 showings a day – we received an offer from a buyer who was “Pre-approved” by loanDepot. During the counter-offer process, their acceptance was delayed – we were told that it was due to them wanting to complete the full underwriting process so there would be no problems. We accepted the contract, began to pack, and purchased a new home. A month later, on a Monday, my realtor was contacted with the message that the buyers were “good to go” with financing and may want to move up the closing. On Friday of that same week, my realtor told me the sale was off because their financing fell through. My realtor’s lender reviewed the file and determined the problem should have been found early on in the process – IF the work had been done properly. As a result of their ineptitude, we lost our new house (and the money), were forced to relist our house in a falling market with growing interest rates, and experienced added unnecessary stress in our already precarious medical situation. On the advice of my realtor and her lender, who assured us that this was unprofessional conduct, we filed a claim with the Consumer Financial Protection Bureau requesting censure and restitution through receipt of the earnest money. (We know they refunded the money to the buyers because their check was mailed to our house! Again, incompetence!) loanDepot’s response to the complaint was that they “performed a full investigation.” Period. No mention of the earnest money. No apology. Nothing. What’s worse is that the CFPB accepted that as a response and closed the complaint! Talk about protecting the big companies! Having received no adequate response to my situation, I am now taking it to the court of social media. Buyers – do NOT use loanDepot, or you may use the home of your dreams. Sellers – do NOT trust a pre-approval from loanDepot. Please repost this message to let as many people as possible know.

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They have sold my mortgage twice in 18 months an now the bank that has bought it chase says in am behind a payment when I pay over every time. Don't use this bank u will never know who u need to pay your payment to month to month. They really suck I would never use them again.

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Our experience working with Mr. Nate Ferrer, loan officer, from the beginning until the end was honest, genuinely pleasurable, and a wonderful experience overall professionally and personally! Because six months ago, he told us that we didn’t qualify. But he explained to us what we needed to do to qualify, if we did what he said. And he promised he will check back with us the 1st of September, 2022. Well Mr. Nate kept his promised, and he called us back to check on us to see if we still were interested in applying for the loan! And to be honest, my husband and I thought we were not going to qualify. But with Mr. Nate’s enthusiasm and positive attitude & personality, encouraging us along the way, we did qualify! Also, I will always appreciated Mr. Nate and Ms. Alexis Jones, the loan processor, for understanding the things we’d encountered during our loan processing with me being sickly. Their patients, kindness and holding our hands in order to make sure we were able to get them what they needed without stressing, made the process seem so easy! We thank God for you two and LoanDepot, for all of your help during a time when we needed your help, patients, and understanding for our family!

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The home I live in now was purchased when married, I am in Florida a Homestead State. My wife at the time is not on the Deed, it simply states my name a married man. My wife is not on the Lenders Title insurance. My wife is not on the Promissory note, but she is on the “Title Work” (A vague term not exactly specified of what that means) according to Florida Law. I lost my job temporarily, couldn’t pay the mortgage, Divorced prose, and the loan servicer started foreclosure the same month I went back to work. My inability to pay was less than six months. I filed a loss mitigation package according to Fannie Mae guidelines. Was approved for a loan modification and it was sent to me, Surprise! My now ex wife is still on the Mortgage title paperwork, not the promissory note. I submitted the Official Recorded Divorce Decree and the Official Recorded Divorce Settlement Agreement that simply states the “Home” is a non marital Asset and Liability belonging to me, not my ex wife. The final Divorce Decree simply states “No Assets or Liabilities to Divide”. The Loan Servicer and Underwriters will not accept the Divorce Decree and want a quit claim deed from my ex. That is impossible, she is long gone and cannot contact her in any form. My only alternative to a quit claim deed is a lengthy quite title action. Mean while the Loan Modification proposed by the servicer Loss Mitigation Department is no longer valid and will proceed to foreclosure. One last step, have a HUD counselor involved and an attorney that will file a lawsuit on contingency(not retained yet). A local Title agency adamantly believes the underwriters at the loan servicer are wrong, and conducting a title search. The loan servicer and the underwriters there are leaving me no option except to file a lawsuit or sell my house without my ex wife’s signature which the title agency and a local real estate lawyer say I am free to do. I do have clear title, but the underwriters still want a quit claim deed. I wish I could find the actual Fannie Mae Guidelines for this subject. Can anyone help? Please???

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Alexis Mendoza- Mortgage Lender He started out great but things took a turn for the worst. I mean he didn't even try to keep me abreast involving the condo, the sale and whenever I called him he always had this haughty attitude like he was doing me a favor just by speaking with me. Using phirases like I better do this or that. And I did everything he requested and he literally stopped communicating with me. I just decided to keep renting because my 1st time home buying experience was a nightmare.

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I was looked after with my best interest at heart.

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We applied for a refinance with Loan Depot, our contact was Nate Ferrer. I was skeptical because I knew that most Loan Officers lie are lead you where they want you to go, delaying processes and changing statements etc. So, I was very honest that if he lied to me, I'm done, all I wanted was honesty, good or bad. I was SURPRISED that Nate Ferrer was honest and straight forward. He did not hesitate in providing me with good or bad information. I wanted a lower interest rate at a time when interest rates were on the rise and he found the lowest possible rate. Any questions I had during this process was answered within 24 hours, most often in 2 to 3 hours. I would recommend Nate Ferrer to family and friends. He will not waste your time. He will continue to communicate with you even when you are assigned to the Loan Manager until your Loan process is totally completed. I must say that Sarah Morgan the loan officer was just as honest and responsive as Nate. They both held my hand through out the loan process . They were truly my advocate. GREAT and SUCCESSFUL experience!!

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I had a very satisfying experience with the team for loan depot. They all were very helpful and patient with me. They all work together very well and they kept the process moving and great communicators. I knew what was going all at all times. I highly recommend their services to others. Scott Kirkeby & Stacy are wonderful to work with, they are super nice and people i trust.

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LOAN DEPOT IS THE WORST! AFTER SEVERAL WEEKS OF SENDING DOCUMENTATION THEY STILL HAVEN'T APPROVED MY LOAN. WHY CUASE THEY WILL WAIT TILL THE LAST MINUTE SO THAT THEY CAN CHARGE YOU MORE MONEY AFTER THE LOCK IN RATE DATE. SO I DECIDED TO GO WITH ANOTHER LENDER AND TO MY SUPRISE THEY REFUSE TO TRANSFER MY APPRAISAL TO THE NEW LENDER BECAUSE THEY STATED I DID NOT PAY FOR THE APPRAISAL. MORONS I HAVE THE EMAIL RECEIPT YOU SENT ME AFTER PAYMENT! THEN THEY SAY THAT I WOULD HAVE TO PAY AN ADDITIONAL $25 ON AN OUTSTANDING INVOICE FOR THE DIFFERENCE ON THE APPRAISAL THAT WAS ALREADY PAID. WHAT A JOKE THIS COMPANY IS. AVOID THE WASTE OF TIME, HEADACHES AND FRUSTRATION AND STAY AWAY FROM LOAN DEPOT!!!

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The absolute worst, predatory, deceitful company you could work with. They will lie to you every single step of the way. They had all my information from day one, yet they waited until the day the commitment was due to have all of these issues. I have not lost my deposit (12,000) and have lost my apartment. Look up all of the lawsuits against LoanDepot. They exist for a reason…

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Lisa did an excellent job for us. She was patient and explained what we didn’t understand. She always kept in contact with us letting us know our progress. I would definitely recommend her to anyone looking for a loan.

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The whole process was easy and fast. Nate Ferrer was our loan officer and he took the time to explain everything and answered all our questions. Staceey Estrada-Key was the processor who was also easy to work with, great communication throughout the process.

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Nate Ferrer, was great in helping me along the loan process, By explained the process clearly and answered all my questions.

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I was very pleased with my experience overall with Loan Depot. They were very friendly and accommodating, but most importantly, they were honest and direct. There was no excessive back and forth, communications were efficient. Ronnie and Scott handled my account personally and they were nothing but professional and informative.

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Our loan officer was great. He provided really good options and responded in a timely manner.

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This is the worse unorganized company Ive had to work with. After months of jumping through spending money on this and that for them just to get told denied. They are lucky to get one star they need a zero. Never again. Thanks for wasting our time and our money.

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AJ and LoanDepot have been easy to work with and very knowledgable. I would recommend to family and friends.

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I continue to receive notifications with links to the website when I select the link and sign in the website goes into a loop that never gets to a webpage.

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LoanDepot customer service was good. Then I find out why. They charge more points and admin fees than some lenders. So shop around. Too many other lenders with lower final cost. Now on to the review. After I had a two loans with LoanDepot for 2 years. Never been late because I have it set up for auto payment set up from my bank. So after two years, LoanDepot(NJ) transferred the loans to LoanDepot(TX). To make long story short, my auto payment went to LoanDepot(NJ) and because they didn't send it to LoanDepot(TX), they put a late payment on my credit record. Even after I talked to a few people there, they won't remove the late payment!!! For that reason, I will die before I use LoanDepot ever again. I urge people to find other lenders. Good Luck!

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My experience with Loan Depot was both efficient and enjoyable!

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Lauren it was a pleasure working with you. You and your staff were always professional and we were always able to work through the difficulties to finally get the loan through. Thank you.

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LoanDepot does an amazing job. Their online and technology backing the local mortgage lenders is awesome. They close fast and make the process very smooth.

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Personable, empathetic, and the consummate professional…knowledgeable, creative, timely and communicative…that’s the Dee Patty we have so enjoyed working together with!

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If I could give them a zero I would. The worst experience of my life. Be prepared to send them proof of things 3 different ways and then be told they don't believe you. Constant jumping through hoops. Got the clear to close and then 2 hours prior to closing I get told they're disqualifying some of my money from something 3 months ago so even though the money is in the bank there isn't enough to close. Jumped through hoops for 2 more days for closing. 2 months of absolute misery.

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Be smart about your money, if possible go to a bank before using this company or rocket. they are lending you money at a premium rate and you are paying for it. I went to Dearborn Federal savings, they have an online application you can fill out and they will help you to establish your loan. Loandepot: 9K in points and closing costs 5.99% 30 yr on 175K Rocket: 8.5K in points and closing costs 5.25% 30yr on 175K Dearborn Federal Savings 2K in closing fees 4.75% 15yr on 175K $150 more on current payment, that's not bad at all.

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I would recommend you go to the BBB and read the complaints prior to calling these folks. I was one of the lucky ones that refused to do business with them due to ridiculous requests from them. I didn't do my research prior to contacting them, save yourself time and look at some of the issues people are having....

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LoanDepot is an amazing mortgage company to work with! Nate and Steve were awesome, professional and really helped me through out my refinance. I highly recommend this company!

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An amazing professional team helped me through the process from start to finish. Extremely helpful the duo of Blake Cook & Michelle Sams. Both are very knowledgeable and performed magic with the numbers. We had to deal with some challenging & difficult circumstances but they stuck with me to the very end. They treated me like family & I think I'm going to adopt them. They were so helpful in answering my questions and getting me through this process. I highly recommend their services. Thank you for a job well done. Marti Stephan

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I was so very skeptical when we first started this process but I can't tell you how amazing the people are and how quickly they got everything done. Nate Ferrer was always respectable of our time and did most of the prep work with the first phone call. Lauren Daily was kind and kept us informed of every step of the process with the paperwork. This is the best experience I've had with any company in a very long time.

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It was a pleasure to work with Lisa Kuchta at loan Depot. I feel unlike many lender she took the time to answer my questions and communicate throughout he whole process. Even after the loan was finalized, she helped make plans for the next one. I would recommend Lisa Kuchta and loan Depot to everyone I know, as they go above and beyond

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Said one thing and did another!!

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I was referred to Chris Kapano after completing my inquiry online. After speaking with Chris, I felt more at calm. My previous 4 experiences at attempting to get the equity from my home was terrible (Regions, Quorom, and PenFed (2x). The next day, Jonathan Devries called to follow up about the call. He shared additional information that surprised me. I was happy to hear I was eligible to receive equity from my home in a way I never considered.

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Loan Officer, Joe J. Andrew's has introduced me to the possibility of refinancing my home loan and using the equity and the sudden increased value of my home to pay off personal debt that would be absorbed into a new refinanced mortgage.

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Lisa Kuchta explained clearly the loan application process, the advantages and the opportunity of the market situation, the available loan that I can qualify, and the details of the loan estimate. She is an expert, she has years of experience, and she can definitely help on the goals of refinancing. I strongly recoomend Lisa on refinancing/loan services.

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When I called ….And Ryan Vecchiarelli answer the phone I feel good with him….my first language is Spanish but Ryan made feel comfortable and good with my English. And we stared the process easy and safety….and very friendly….Later Katie …OMG …this team are very good …Thank you Loan Depot…thank you guys…We are ok now …our finances will be ok….👍🤗

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Do not give me a loan estimate, take my $500 for an appraisal, when there is VERY LITTLE chance of you being able to honor the loan estimate. The ONLY way your company could have honored that loan estimate was if my home appraised for $40k more than what Zillow showed it worth. Which based on comps in my area, the zestimate on Zillow was very close to accurate. Other lenders I had worked with made it clear from the beginning that I was not going to meet a net-tangible-benefit (NTB) for a VA refinance loan unless I lowered my loan-to-value (LTV) to 90%, or went to a 25 year fixed loan. LoanDepot knew I wanted a 95% LTV refinance loan and made me feel what the other lenders were saying wasn't true and they didn't see any issues, that they have manual underwriters that can do it. It made me feel that after I paid the $500 that I had skin in the game and then I would just settle for an unacceptable loan estimate, or they were putting all their eggs in one basket and hoping my appraisal came back really high. Either way, this was unethical and unmoral to mislead me. Even when I brought up my concerns to my loan officer, I feel like he just brushed it off and gave me false hope, and after the underwriters reviewed it, my concerns were brought to light, the exact concerns I brought up to my loan officer. I did get a refund for the $500 appraisal since services weren't completed yet. Now I am out the $22 for the credit report and all the time I spent with the loan officer and the loss time I could have been working with a company that can take care of me properly. This is not the way your company should do business with it's customers. Don't give out loan estimates that have very little chance of being honored.

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The first contact was with a man named Greg Deskin - who told me he would reach back out the following week with rates for a Home equity loan after the Fed met. I never heard back. The 2nd contact AJ called and I went through the same process all over again telling him the exact information I gave Greg. I informed him multiple times I was not interested in a refinance of my entire mortgage (I have 2.75% rate that cannot be duplicated in this environment). He pushed multiple times to get me to refinance, I reaffirmed I was not interested. He then told me he would follow up with quotes for equity and heloc rates. I instantly received a quote for only a refinance (again, not what I want). He then proceeded to call and email me repeatedly with paperwork as if we were moving forward with a refinance that I emailed 3 times I was NOT interested in. So A: first guy never called back as stated with rates I requested and he said he could get. B; second guy cares only about his refinance close rate and not what is best for the customer. Why on earth would I double my mortgage rate on a 30 year commitment at a total loss to me of $189961.60 over a 30 year period to pay off $26,512.00 in debts that have less than 3 years left on the balance, anyone with a brain knows this is bad math. Please train your mortgage "professionals" to listen to customer's needs and not practice predatory lending practices.

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Farid Zeinal has made our entire process way easier than imagined and has kept us informed proactively throughout the entire process. He even secured us a better rate!

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Up until my shop burned down I was satisfied with LoanDepot. When we bought our property the shop didn't exist. A few months later I built a shop and paid for it in cash. A couple months ago a tragic accident burned my shop to the ground. Since our insurance policy is a blanket policy over the entire property LoanDepot is on the check. LoanDepot has siezed my insurance money to rebuild my shop and will not listen to reason. My loan is not only up to date but I generally pay minimum $600 over the mortgage payment every month. I have spent over $50,000 out of pocket to get my shop started on the rebuild and provided LD with receipts, contracts and copies of checks yet I only get stupid questions and no money released to me. At this time I honestly hate LoanDepot and wouldn't recommend them to my worst enemy. The worst part is there is nobody to talk to. I'm trying to rebuild after a tragedy and they are giving me grief when honestly, they didn't even know the shop existed until it burned down.

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Andre Golsby has assisted us in a professional and helpful manner.

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I'm so grateful to loan depot for the support and expertise they provided during my first home purchase.

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Great experience from start to finish! Communication was clear and expectations laid out from the beginning

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Great experience from start to finish! Communication was clear and expectations laid out from the beginning.

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Julie Nash was great! Outstanding assistance using loanDepot and would recommend them to others. Overall, a good experience.

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Great Service Scott and Lee were both very helpful and made the process about as easy as it could have been.

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I was very pleased with Lisa’s knowledge, and patience! She walked me through the entire process and told me what to expect. She answered all my phone calls because I had a few questions after I started the paperwork. It was a pleasure working with her. Sincerely, William M. Coverdale jr

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There are no words in the English or any other language that can describe how amazing MEGAN HANSON has helped me through this process! It has been as if, a friend or loved one held my hand all the way. MEGAN HANSON is a true asset to your company, and should "NEVER" go unappreciated. MEGAN is the reason that Loandepot is a household name.

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I wasted hours and was strung along and the officer never got back to me with the information that was requested. There was no explanation.

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Carlyn was so great to work with! She helped me through every step and continued to check in on me and follow-through with any action items that were needed. I will recommend Carlyn to all my friends and family! Thank you !

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This was the best team effort I have experienced over 30 years. Caleb Sommers always on top of things and Stacey Grein , no words. She was awesome. Whenever asked a question to both , I received an immediate response. I will always recommend this company as they are truly professional and personal as well. Thank you again.

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Raed Bjeijeh is poor representative of this company. He was very very aggressive. Rude kept interrupting. He insisted that he could guarantee the interest rate, the monthly payment etc. He ran my credit score and information w/o my permission. Sent paperwork for a loan I never EVER authorized!!! It was a lousy experience with what seemed to me like a scammer. I am surprised this company has this class of employee

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Total waste of time. Promised to make a refin happen and legally couldn’t do it Sierra Contreras - total waste of time and energy. We knew that Texas doesn’t allow cash out because our current mortgage company (Mr Cooper) and our previous mortgage company Rocket told us. NOOOOO She could do it and save us money. We have a 3% mortgage and wanted to consolidate our pool loan and mortgage. Loan Depot you need to hire people who know what they are talking about and not just a schmoozer.

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LoanDepot was absolutely exceptional in processing my loan. From the very beginning, the process was thoroughly explained, all my questions were answered, my concerns were heard, and from my position it couldn't have been easier. When mortgage rates drop to a more sensible rate, I will go back to LoanDepot for a refi. Huge shoutout to LoanDepot!

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Worst experience ever!! I started a refinance loan last year. My credit is 750+, yearly income > $150k and Zero debt other than a mortgage of $215k on home valued > $350k. Getting a refi should have been a walk in the park. I locked in a low rate and started the refi process in june. Took a few weeks for them to get appraiser out. Appraisal came in where expected and thought we'd wrap up quickly. Weeks turned to months... Kept calling/emailing getting run around. Then finally I hear whole process is being held up because it needs appraisal... Again, old one I paid for "expired" so I had to pay for a new one... More weeks stretch into months and after ALOT of badgering I finally get final papers in October and now is it not only a higher % than I had locked in, but the out of pocket for me went from Zero to >$9k!!!!! Did LoanDepot want to correct their mistake? No! Did LoanDepot try and make it right? NO! Basically when I protested their mistakes in dragging their feet and then jacking up $$ their response was more or less Too bad, take the offer or not, we don't care. Never, I repeat Never, use LoanDepot. I ended up not getting a refi at all and was out $1000 I paid towards two appraisals.... And worst of all the original loan I was attempting to refi was one I got through them in the first place. If they call you, hang up. If they send you mailers, shred them. Don't get suckered, take it from me.

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We have a complicated loan application package. Team at Loan Depot was able to get us great rates and terms, and even better, no unexpected surprises at closing. Promises made at the start were kept, and no terms were changed out of what we were promised.

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I had a great experience with Loan Depot. My lending officer was Nate Ferrer and he was responsive, kind, personable, and knowledgeable. Melissa Martene was my loan processor and she was also responsive and kind. They were also very patient with me during the process while I was waiting for my attorney to draw up documents needed for me to buy out my ex before signing the closing documents. I would recommend them.

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I had an overall good experience with Scott K. He was very proactive. Based on a prior conversation, he called me on a Saturday exactly 60 days before I would be eligible to refinance my property and got me a rate lock at 5.5% on an investment property (which was good during the rising inflation of 2022). The hand off between him and his team was done well, although I would have liked to work with a few less people throughout the process (I think 4 or 5 in total). The only disappointment was that my rate went up slightly when my property did not appraise as highly as expected. I dont really feel that a consumer should be punished for this, but it was part of the loan terms, so i guess I can complain.

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Ryan was my loan officer and I received excellent service from him from beginning of the process until the end, when our loan application was approved! My husband and I are very thankful to Ryan for the guidance and support he provided in the process. He was prompt in informing us of the progress and any need for documentation. Indeed, we received EXCELLENT Service overall! I will gladly share my experience with my friends, who might need such service. Guia Caliwagan

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They have alot of knowledgeable people working here, but I really recommend Rebecca Paredes,so easy to talk too!!!!

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Thank you for Everything you have done for my family I would recommend this company to my family and friends. The team is amazing and they do a grate job on everything

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Excellent service

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They canceled our loan without talking to us. The reason being it was taking too long. However, after they approved an extension on the loan, their appraiser took too long. Now we are out $500 for an appraisal on a new construction home which we paid over $800. However, their appraiser sent in a value at less than $600. Not only was their appraiser slow and reason they cancelled our loan, but he was also incompetent in his job. Today they had the nerve to send us an invitation in the mail to refinance with them. Worst experience in real estate in my entire life.

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Horrible experience. We always got the run around when it came to Joe Medrano. He would always advise us to get a hold of him for him to calculate accurate numbers for us for a mortgage and when we would need him he would get back to us days later knowing the home we were looking at in this market would be gone by that time. I would not recommend this company to anyone! Honestly if you have a lender that lender should be available in a hot market like now during business hours. While I understand we need to live life if you are doing this job you are servicing people whom are trying to obtain a home. We went through a fire and lost everything we have NOTHING left and Joe KNEW we were looking for a home and the budget of no more than $1,900 per month our homes were looking for were no more than $250K w/ us putting down at least 5% he couldn't make it work unless I brought to the table $20K+ so no I am not happy. I fired Joe, and found a private lender whom actually got a approval NOT a pre-approval but an actual approval for more than what LoanDepot approved me for. So no I would not recommend this company nor Joe Medrano.

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Absolute deception, pure bait and switch. DO NOT USE THIS COMPANY. Staff: Chanel Shaba and Leon Smith (primary and secondary contact). Angela Atwood, supervisor who never responded. Yes Loandepot, I have EVERY single email and documentation. Trustpilot requires ID checks. Maybe I got a corrupt crew, or fake reviews are sneaking by. No, I did not proceed with the loan. The 3-month scam ended with a 200% fee increase. All else below is for your education. Lessons Learned 1. If you don't have a signed final contract WITHIN 2 weeks or less... Do not walk, RUN away. "Good faith estimates" ultimately mean NOTHING. 2. If you've used a mortgage company before, they handled your loan in a timely manner, and you are confident you received a fair price in their specific charges / fees, then stay with them. Better to pay a little more, even up to $500 I might say, to ensure you actually get your freaking loan processed right?! My background Real estate and financial skills for over 40 years, purchased and refinanced houses, handled every single detail. It's June of 2022 as I write this. It actually angers me revisiting it... the corrupt people that we have in so many businesses. Note we are ONLY talking about the money that Loandepot makes on processing the loan. This is known as the "origination charge", including points and a flat "origination fee". Loandepot wanted to charge me a $1,595 origination fee. Note the POINTS are ALSO a internal commission structure... If they can sell you on a HIGHER point structure, that is additional commission. Think of double dipping, getting paid in two different ways. Low points would be considered 0.25%, perhaps .5%. High points would be 1.5 to 3 points (3 being you would have to be on crack and heroin, and living in a brothel to be stupid enough to buy into anything like that). For example, I quote you a high rate and low points (let's say .5%). You look at the estimate, wow this looks good. Okay let's go. A reputable mortgage company will simply proceed with the actual loan process, getting it done within 30 to 45 days per whatever the agreement is. Deceptive people will do the following to eventually lead you to doubling or tripling the fee they charge you. Bait 1. VERY friendly and responsive, initially. This is known as building trust and rapport. 2. I spoke to them about trust, ethics, etc. They heartily agreed. 3. Reasonable (or low) initial quote. 4. Greatly affirm how quickly they work and that your loan will close on time. Switch 1. Points increased with each subsequent quote. 2. Concerns were deflected. A $750 credit was promised. 3. Points kept increasing. 4. Final quote was 200% higher cost. After the bait portion... Emails went back and forth as I questioned increasing point costs on quotes, became confused because they sold me on their ethics and honesty, then there were delays and responses... Then I was handed over to another rep... Don't worry everything's fine.... When I started raising concerns about the point increases... No problem! I'm going to get a $750 "credit" (this is in writing). This of course never happened. So by the end of the three months, their charges went from $2,698 to $5,633, a 200% increase. So that's the scam. Corrupt people (they aren't "companies") KNOW you are in a timeline, and they know they will lose you quickly if they simply quote you a high origination fee up front. They KNOW this is a big deal refinancing a home. They know that most people are honest and trusting. To a deceiver, you are the BEST target. In my case they kept stringing me out, literally over 3 months. Not only did I get screwed for a $500 appraisal (never credited), I've suffered great financial loss because I was going to take that money and pay off my student loan, I was also maybe going to take that money and put it into investment property. Due to a range of employment problems, it is 2022 and I have not been able to refinance my home. Now interest rates are going to double, and you see where this is going... Back to the 2019 scenario. Note the LOAN RATE did not change, thus they were simply increasing the points with ZERO BENEFIT to me. And remember, all of this time I'm asking questions, trying to understand what is happening, continuing to have faith in the ethics of a document literally called "good faith estimate". Below are progressive change in points increase. Note this is in addition to the $1,595 "origination fee". - $1,103 @ .649% (Nov 2019) - $1,527 @.898% - $2,158 @ 1.148% - $4,038 @ 2.148% (Feb 2020) Homeownership has been completely perverted by greedy people in positions of power, in banking and in government. It seems as people have such strong desire to improve things, or deliberately complicate them for corrupt reasons.

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Lisa is awesome. From the time we made contact to closing, she explained every cost, and event that needed to occur for a successful closing. My goals were to consolidate my heloc and mortgage, and reduce my monthly payments at a low cost and interest rate and I achieved all of them. I would certainly do business with her again

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My Loan Depot team was great! Matteo Berg listened to my situation and suggested an alternative to the standard loan that fit my case better and saved me money, yeah team!

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I almost bought my house with loan depot and I almost paid triple what I ended up paying. If I didn’t contact Devontae brooks with rocket mortgage I would have been stuck with loan depot! Stuck with a very high interest rate. And almost stuck paying more in mortgage and more in down payment. Loan depot will not respond to you in a timely manner. And they will ignore you. They will give you the highest prices. Look at multiple lenders before deciding! I will never recommend or work with loan depot. Terrible all around

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Our mortgage loan representatives did everything they could to make it a smooth transaction. They were promoted and always kept us updated through the process. Having someone come to your house to do the closing was a big plus. We had a great experience with Loan Depot and will definitely use them again in any future financing.

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Bad experience. I prepaid principal and still was charged interest on the original principal amount of the loan, not the new principal amount of the loan. This is wrong but loanDepot won’t fix it.

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Lisa was great. She stuck with threw a very long process. I hoped the rest of the process went better but Loan depot kept delaying for minor things. But overall I’m very pleased.

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Lisa was super helpful and honest about pricing, options, etc. I have already referred her to others and will continue to do so. Give her a call!

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Lisa worked very hard and got me the best arrangement possible. She had my best interests in mind from the very beginning.

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Slowest lender I have ever seen. Took them over a week to review survey, blew past contracted closing date. We ended up having to find another house. Calls to management go unanswered. They charge $22 to check your credit, other lenders do not. Their rates were higher than other lenders. They actually wanted to charge me $2k to buy down to the rate all other lenders were at with no fees. They say they might approve recasting after a long period and $30k min down. This is also way above the expectations of other lenders. Really cant come up with one good reason to get involved with loandepot except to maybe short their stock.

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Scott and Denise were very helpful and informative. They answered all questions in a timely manner. They reached out to me through the entire process. It was very easy and I would do it again and will recommend people to Loan Depot.

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After fulling explaining my situation before moving forward with a mortgage loan, the mortgage officer Yolanda assured me that they would be able to help. She pre-approved me for $400k and I talked to her every step of the way, after telling her I got a contract and was putting money down for a new construction build she called a week later saying they couldn't verify my income after linking my bank account, sending in my tax returns, bank statements, pay stubs and whatever they asked. They couldn't "verify my income" denied my loan and put my down payment in jeopardy of being lost all because I trusted her word that she could get the loan done. Before even putting down a payment I asked her to run my loan through underwriting to be sure I would get approved and she would encourage me everything was fine and no problem. BS. Get your mortgage somewhere else with knowledgeable people that won't waste your time and money!

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My wife and I have excellent credit, both over 800. I received a quote from Joseph Burke at LoanDepot and the closing costs were high $19k and a lot of the fees were way off what others have quoted. I told him we were going with another company. He said he understood but the company kept bothering us thru texts , emails and phone calls. My wife answered the latest and told the person on the line that we went with someone else. THEN a couple of days later we get an email from Joseph Burke and it says, "We appreciate your interest in a loan with loanDepot. Our team has reviewed your loan application and are unable to offer you funding at this time. Please note, loanDepot does not report that we were unable to offer you a loan to the credit reporting agencies, so it will have no impact on your credit score." I could not believe this email! This sounded like a child who didn't get his way. You company doesn't deserve my business. I will tell anyone who asks who I used AND more importantly WHO not to use!

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LoanDepot was very professional and worked with me to get a rate and monthly payment that I could feel comfortable with on my mortgage. This loan provided a great relief and had taken much stress off my shoulders. My family and I thank you LoanDepot team for a successful and smooth closing.

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The refinancing process was a nightmare. I gave everything that was asked of me and in a timely manner but the left hand didn't know what the right hand was doing over there. Communication was horrible! The title company they use was the biggest issue. I highly recommend using a different one! I almost didn't close in time which cost me!

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Very personable staff that work to make sure you are taken care of

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I contacted LoanDepot out of curiosity and from the moment that Blake Cook answered my call, I felt that I was dealing with someone who really knew what he was talking about. Totally professional and different from other CSR that normally answer the phone. He was a great listener and acted upon the information that I provided. My whole experience was flawless from beginning to end and he was part of the whole process. I definitely will recommend LoanDepot for any mortgage needs and if all their personnel are or act like Blake Cook, their experience will be nothing but special treatment.

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I contacted Experian and they said a soft credit check pulls the same info that a hard credit check. Though the hard credit check is an official way of analyzing credit worthiness. I did say yes to the hard credit check. I asked doesn't the soft credit check provide you discrepancies, Delinquencies , debt owed? I was advised no. Now I am getting 100s of calls from india and God knows where else! Why do you do businesses with agencies that sell my info or publish my info! Your company should have contracts that do not sell consumers financial info! You should offer some king of credit check that does not announce to the world that I may want to borrow money! All the calls are for refi the mortgage. I said I am only interested in a HELOC! There should a warning that you are required to state that once you do a hard credit check everyone in the world will know you may want to borrow money & they will continuously call you!

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As first-time homebuyers, we were overwhelmed and had heard many horror stories about bad loan experiences with other companies. Everyone we encountered at LoanDepot was friendly, understanding, and helpful. Customer service is definitely top-notch. Our broker, Michael, was astounding - he was incredibly helpful, kind, patient, and took the time to explain everything to us. We are so grateful for a smooth, enjoyable experience - securing a mortgage loan is not for the faint of heart, but we'd do it with LoanDepot again in a heartbeat!

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Jeff Chang from Loan Depot has gone above and beyond providing me with exceptional customer service since day 1. Jeff is extremely articulate and pro-active in following up with the customer and confirming they have all their questions answered. Jeff is very easy to work with and walks you through the Loan process while educating the customer. Jeff is also available 24/7 in case I have a question I need answered, he makes himself available with no issues. Jeff is a Rockstar and Loan Depot is very lucky to have him as a Loan Officer!

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I contacted Loan Depot after trying to refinance with a local bank, and after being told I couldn’t do what I wanted to do, Scott and Christian at Loan Depot came to my rescue. I admit that I was a bit hesitant after my local experience, but when Scott reached out to me, he listened and put me at ease, and made the whole refi process much easier than I expected. At each step of the process, I was told the name of the employee who would reach out to me next, so I knew who was calling me each time. The texts, emails and calls were very professional. I would recommend these guys to anyone looking for their help with a loan, and specifically a home refi as I did. Thank you to Scott and Christian!! I appreciate all you did to assist me!!

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I informed them my spouse was trying to get a fraudulent loan, they didn’t do anything to her and gave her a home improvement loan which she plans to use for buying another house in Florida instead of for improvement to the mortgaged property that was paid off in full. I’ve lost 14 years of paying property taxes and home expenses and being forced to move out of my home

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Susan Paerels has been the most amazing person in my entire home purchase transaction. She was the point person who kept the balance among all people involved. I know for a fact that had it not been for Sue I would not own my home today. Sue was very patient, thorough, efficient and very detailed oriented in dealing with a first time home owner. And did I mentioned that she was very patient with a very 'inpatient' client like myself? More than a mortgage broker, she was a psychologist, who kept me sane in this paperwork insane process. I would rate her a thousand stars if I could and I would suggest all my friends, family and coworkers to absolutely and without a doubt consult and work directly with (and only with!) Susan Paerels for any and all home loans and home mortgaging needs.

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When I exploring the reviews it seems some individuals were not happy with their experience with LoanDepot. I can say that ours was great. Lauren and Kory were the most helpful individuals and were also very timely with information. I have never experience this level of professionalism when acquiring a loan before. I cannot speak for the rest of the staff at LoanDepot but Lauren and Kory are the best. If I could give them a 7 star rating I would. Thanks again for being so helpful and pleasant throughout the process.

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The loan process is stressful. LoanDepot employees eased that stress and made the difference. I shopped my loan and stuck with LoanDepot. I am an independent business owner and my loan process was was unique and complicated and LoanDepot had the experience and knew how to guide me in the right direction to get to my goal. I was funded today and I look back and am completely satisfied with my results!

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I wanted to refinance my home , my wife was working with this agent from chicago an indian girl . Since she was working with her i had asked to be added to email and all communication tothe loan depot agent. one fine day there was an email saying all the documents have been provided and hte load is approved !! the loan depot agent had removed me from email and came to know that she has given an advice to my wife to remove my name from the loan and the title!! this is an unethical practice which the loan depot agent has followed. I came to know of this when the notary came by to get the signature . i sent her email asking why iwasnt included in emails and wanted to talk to her supervisor . She didnt add me to the email or let me know of her supervisors email for almost two weeks . would like to warn others looking for loan , refinance with loan depot to always have their supervisor or their manager in cc of email and ensure that these kind of agents dont create a rift by giving wrong advice to remove the spouse from the loan or title. I will add the email , voice mails if required to this review

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