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LoanDepot Review

Compare multiple mortgage loan offers without signing up

Reviews 3,986
LoanDepot
LoanDepot
Great
Reviews 3,986
Bestmoney Staff
Jun. 21, 2022
1 min read
BestMoney Staff
LoanDepot Summary
LoanDepot is the second largest mortgage lender in the US. With an A+ rating from the BBB and the ability to process loan applications both online and in-person in one of their 200+ locations nationwide, it's no surprise that LoanDepot has been a lender of choice for people looking to purchase or refinance their homes over the last decade.

Pros

  • Basic mortgage information is available without a signup
  • Viewing additional loan types is easy thanks to the simple layout

Cons

  • Difficult to find mortgage offers without various adjustments
  • Income statements are required for some loan information

LoanDepot at a glance

9.6
Editorial score

Customer Service and Support

Easy to work with
10.0

Variety of Loan Types

Purchase, Refinance, and Home Equity loans available
10.0

Variety of Products

Fixed and variable rates, wide range of terms
10.0

Online Experience

Useful resources, sign up needed for rates and offers
8.0

Geographical Availability

Available in 50 states
10.0

Overview

With multiple loan and rate calculators, and a variety of loan types and terms, LoanDepot offers homebuyers a portal to compare mortgage loan offers. You can access basic mortgage loan information without signing up for an account, and it’s easy to update your information and view additional loan offers in a simple and straightforward manner. A variety of loans are available to search, including hard-to-find 10- and 20-year fixed loans. 

Loan Features

LoanDepot offers conventional loans as well as FHA, Jumbo, and VA loans for qualifying borrowers in need of assistance. For exisiting homeowners, LoanDepot offers typical refinance as well as cash-out refinance options. 

Unique in its class of lenders, LoanDepot offers a Lifetime Guarantee to borrowers who finance their initial loan through LoanDepot. Qualifying homeowners will be able to process any future refinances without any accompanying fees. The company is also known for its rapid closing times, which is a serious asset if you’re looking to get into your new home as quickly as possible. 

Highlights

  • Choose from fixed and adjustable rate mortgage loan offers
  • Mortgage calculators let you crunch numbers and budget
  • Schedule an appointment or chat live with a customer service rep 

Loan Terms

You can search for options, including 30-, 20-, 15- and 10-year fixed. You can also search for 10/1, 7/1, 5/1 and 3/1 ARM mortgages. Your results will vary depending on your information, but you can find 10- and 20-year terms.

There is a range of APR offers available. LoanDepot offers as low as 2.95% and as high as 4.056%. The lower APRs were mostly limited to the 5/1 ARM offers. Unfortunately, adjustable rate mortgages aren’t ideal for every home buyer. Interest rates are consistently lower than APRs, sometimes by a wide margin. There are interest rates as low as 2.25% for adjustable rate mortgages and as low as 3.25% for fixed rate mortgages. There is a downside, though. People are only offered these rates with a credit score of 700 or above. As you dip below 700, the rates rise rapidly. If your credit score is around 650, you’re more likely to find rates in the 4% range.

Repayment Terms

You can expect your monthly payments to be about average compared with other lenders. Using the  wide range of parameters into the company’s Rate Quote form, you can expect to see numbers that are consistent with a wide range of other lenders. For example, if you lock in a 30-year fixed loan for a $300,000 home and you have a credit score of 690, you can find monthly payments as low as $898 per month. The site also has a handy Mortgage Purchase Calculator that provides further perspective on what you can expect to pay. 

So, Should you Borrow with LoanDepot? 

LoanDepot offers a range of term options and the ease with which you can review and compare information. You are limited, however, in the number of available options afforded to you, and the company is insistent upon phone correspondence after you move past the rate estimator. Look forward to some additional haggling before you secure your loan.

Physical Address

26642 Towne Centre Drive, 

Foothill Ranch, CA 92610

USA

BestMoney Staff
Written by
Bestmoney Staff
Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.

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Trustpilot reviews
See what some customers are saying about LoanDepot
LoanDepot
Great
Reviews 3,986
on
Excellent
69%
Great
8%
Average
2%
Poor
2%
Bad
19%
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customer
3 days ago
All Arround Approval
Between the staff and a very well done/organized web portal - the complicated process of applying for and then the relative follow-up process for a loan was made quite painless. The communication was excellent and often proactive, the breadth of "at-hand" knowledge was impressive and the overall experience was above and beyond most of what I've experienced in other similar matters (banking, insurance - business with layers essentially).
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trin rios
7 days ago
Loan Depot VA loan.
The product, service, and the complete staff were excellent.
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vô sự
11 days ago
not even one star for this Loandepot
not even one star for this Loandepot, Total waste of time. Promised to make my heloc application happen and legally couldn’t do it, they keep asking for more documents to shows that I was not late on my original lender, I submitted every docs for their request and finally they denied my application due to the reason I was late on the payment for 2 months which i was not, I sent them a roof just to let them know they were wrong and they don't know what they are doing, SMH. Scam and big liar
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cris peterson
12 days ago
Rip-Off! They charged my credit card for an…
They charged my credit card for an appraisal that was not performed. Approximately $500.00. Coarse people
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john greer
14 days ago
We started with Ron last week signed a…
We started with Ron last week signed a few papers. He said thing look go we needed to come up with 495 for the Praisal and 25 for the application fee we did that on Monday the praisal came out only stayed for about 20 min then left today is Friday and now he said there is an income issue and than or not working outl. We ask if we are getting the money back and got told no seen it was a third party and he already came out. Weights I week later to tell us so we can't get the money back and it's our lose this company is not a good company to us they like scamming you and Lying to you and Promises another of thing up front to get you hooked the screw you over
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kathy y
17 days ago
Right from the start
Right from the start, everybody was so helpful. They made this scary moment easier for me. Closing was fast and easy as well. Scott Kirkeby made the whole experience so easy. Thank you
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gragg family
18 days ago
I am thoroughly disappointed with the…
I am thoroughly disappointed with the recent experience I had Loan Depot. It is with great regret that I feel compelled to leave this review. The issues I encountered during my interaction with them have left me incredibly dissatisfied and frustrated. Firstly, there have been serious concerns regarding the fees charged to my mortgage account. It appears that fees were applied without adequate explanation or justification. Despite numerous attempts to seek clarification and a detailed breakdown of the payoff quote, I was met with a lack of transparency and resolution. Furthermore, the calculation of interest on my account has been questionable, and despite my requests for clarification, no satisfactory response has been provided. The handling of my escrow account has been equally problematic. According to our agreement, all funds in the escrow balance should have been disbursed up to the date of the actual payoff. Yet, an additional, seemingly unwarranted Private Mortgage Insurance (PMI) charge was added without reasonable explanation. In addition to these issues, I was never informed or consulted when a third party requested a payoff amount on my behalf, which is a clear violation of the legal requirements governing such matters. Regrettably, despite my efforts to address these concerns, the lack of responsiveness and transparency from Loan Depot has left me with no choice but to consider legal action to rectify these issues. This is not the level of service or professionalism I expected or deserve as a customer. In conclusion, my recent experience with Loan Depot has been nothing short of a nightmare. I would strongly caution anyone considering their services to think twice and explore alternative options that prioritize transparency, fairness, and customer satisfaction.
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ronda cable
24 days ago
Working with Nate was great
Working with Nate was great he made everything so easy helped with all questions it was a pleasure. Thank you.
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judith brimhall
a month ago
Harrassment
I use to receive text messages off & on from Savannah with Loan Depot until I replied I was no longer interested & please stop calling & texting. Then the texts & calls increased. I blocked the number! Unfortunatrly it didn't block voicemails. I get them several times every single day from Savannah. Savannah has done nothing but harrass since I asked her to stop as I was no longer interested! If she's an example of their service, no thank you! Loan Depot needs to do better! Note: I had to enter a date. July 1st is not even an estimate. The calls & voicemails have been going on for quite some time on a daily basis.
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sbg
a month ago
Daily calls from bot named Savannah
Daily calls from bot named Savannah. Calls are blocked, yet their IT department has figured out a way to circumvent block on my phone and continue to pester me at least once per day, usually more. When I finally called back the number to complain, someone named Michael who answered hung up on me when he was told of my complaint. Even if I was still in the market for a re-fi, there is not way I would choose to do business with this group who utilizes tactics of scammers.
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william stone
a month ago
There is almost zero communication with…
There is almost zero communication with these people. I ask questions, get no response. They take days for the simplest procedures and still, none of the paperwork reflects any of the updated information. How hard is it to send digital paperwork or send an email so the client has some idea what's going on in the process??!!! Never again!
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wayne sara
a month ago
Loan Depot Simplified The Entire Process, The Communication Was Amazing
The Loan Depot mortgage app made it easy to chart progress at every step of the process. The communication with the dedicated team was amazing. Whenever I called I spoke with a human!
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perry wofford
a month ago
We have just finished going thru a cash…
We have just finished going thru a cash out refinance with Nate Ferrer at the Loan Depot. The service, attitude and professionalism was A-1 top notch all the way thru the process from start to finish. Nate made himself available to answer questions as needed and promptly returned my calls or voice mails. I would highly recommend Nate Ferrer and Loan Depot to anyone looking for home buying or refinancing advice and aid!
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susan shurrum
a month ago
Calls from robot SAVANNAH!
I keep receiving calls from a robot named Savannah saying they are calling about a recent application that I haven't applied for! I called to get a human to get resolved and concerned about fraudulent activity in my name. The rep "Christina"had absolutely NO CONCERN for my issue and just wanted to get off the phone. For. A customer service issue, she needs to get a new job!! Obviously was not happy to be at work!
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anthony myers
a month ago
Very disappointed
As a disabled war veteran, I have been trying to refinance my mortgage with a company other than Loan Depot. Unfortunately, Loan Depot has been unhelpful in assisting us with any loan modifications - something my refinance team had made sound simple. Due to unforeseen expenses and a reduced income, we started to fall behind in our bills, so I contacted Loan Depot before we were late on our mortgage payment. We asked for a lower monthly payment, or to move 2-3 payments to the back of the loan, but were denied due to not being 30 days past due. We followed the appeal process, but still were denied any assistance. Even after our loan reached 30 days past due, we reapplied for assistance and were again denied without any reasons provided. What's made this even worse is that I have received two different early intervention letters from Loan Depot, offering assistance and encouraging us to apply for a loan modification, when they have no intention of helping us. It feels like they are just waiting for us to fail before offering a 'life preserver'. I believe Loan Depot's endgame is to foreclose on our home, and I will never do business with them again. I strongly suggest looking at other lenders.
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daniel b
2 months ago
Great experience!
Cesar Bryson was extremely kind, attentive, and professional. We were beyond satisfied with the customer service we received and were happy to have worked with him. Cesar knew his stuff and made himself available, going above and beyond throughout.
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melissa de la cruz
2 months ago
Smooth and efficient
The entire process was smooth and efficient. Everyone I interacted with was professional, knowledgeable, and willing to explain details if I had questions. Communication was timely. The online portal for uploading necessary documents was extremely convenient. Of the four mortgage loans I have taken out, this by far was the easiest and most transparent process. I highly recommend loanDepot.
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kim friedel
3 months ago
I had a great experience getting a…
I had a great experience getting a heloc home equity loan with Loan Depot. Nate Ferrer was very helpful and walked me through the whole process. He was very knowledgeable and answered all my questions.
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chris munoz
3 months ago
Thanks for everything Nate Ferrer
Thanks for everything Nate Ferrer
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gary puzzella
3 months ago
The entire process was run by the most…inept and unknowledgeable people I have ever seen
The entire process was run by the most inefficient and inept people I have ever seen in a mortgage company. And I worked for a mortgage company and ran a board of Realtor in my career, so I know a disaster when I see one. You need to stay away from them as best you can. I filed with them for a mortgage in January of 2023, by the end of February, the original loan office disappeared and eventually we were given a new one. By April she admitted she had just received our paperwork 6 weeks late. It took so long they had to recertify the appraisal. I received a congratulations letter from them showing a a rate of 6.99% and a $713 a month payment. At the closing July 1st, 2023 the closing documents showed a rate of 7,125% and a payment $30 dollars a month more. I just wanted this to end and I agreed to it. 2 HOURS AFTER CLOSING, Loan Depot sends me more papers to sign with no explanation whatsoever. They tried to get me to resign paperwork where I now owe them $1200. All this was 2 HOURS AFTER CLOSING. I did not sign and a good thing, because they called me on the 3rd of July and said they made a mistake and I need to resign the documents. They now say I owe them $1200. Mind you, I was supposed to get $6800 back at closing originally. They lowered it twice but I have an email from the loan office guarentting me $2000 at the closing. At the closing it was only $1500, but I wanted out of this process so bad, I was willing to eat another $500. We signed and that was that, but that wasn't that. I get a phone call from J Stirling their regional Manager and the king of lies and deception. This guy literally lied to my face talking about a lean that didn't exist and then threatened to to take legal action against me if I didn't sign the papers. He threatened to pull the loan ( 4 days after closing ), and he also said the closing company was going to sue me. When I talked to the closing company, they were appalled at this guys words and actions. Please, stay away from these guys, they are a finely tuned conman operation.
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judy pantazo
3 months ago
Nate Ferrer is the best
Nate Ferrer is the best! This is the second time I have dealt with him on a home loan and I could not ask for better service from anyone. To complete a refifrom application to checks in hand within one week is amazing! Thank you Nate and Loan Depot!
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laura hubka
3 months ago
Used loan Depot for a refinancing loan…
Used loan Depot for a refinancing loan several months ago and had a great experience. We had to return and do another loan because we had difficulties with our well and other problems and they took us in and got it done quickly. Much better than our small local bank ever treated us. I see some other people wrote some bad reviews but we never experienced anything like this when dealing with loan depot. Everything was above board the rate was specific and the loan was completed within 30 days.
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michelle ferro
3 months ago
Lying Loan Depot
Last year Home Depot called offered a differment plan as hurricane relief… Similar to the Covid relief…. where you skip three months payment and it gets tacked onto the end of the mortgage. I called back to resume making my payments as I have for years, except for Covid and the so called hurricane relief….. I was told that I had to fill out some paperwork that things have changed but everything would be OK. As soon as I got this paperwork turned in and a bunch of different representatives as to why I have to do this !!! so I did the paperwork, and what do you know…..I then have to go through this “test payment period” I made three payments actually four on time, of course and then I was supposed to be told that yes I could get the deferment or whatever had been approved. Well I wasn’t happy about the whatever because I’m still expecting the deferment which simply takes the three missed months to the back of your mortgage, like during COVID. So now I’m being told that no I can’t have the deferment that my mortgage is going up a percentage point and SIX years are being added to my mortgage … what kind of company is this? They turned hurricane relief into a noose around our neck. I just hung up saying forget you I’m hiring an attorney and you’re gonna eat my attorney bills. do NOT ever take any kind of “relief“ from loan depot in fact, do yourself a favor do NOT get a loan from Loan Depot ever
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peter d
3 months ago
LoanDepot treated me like a valued customer
LoanDepot treated me like a valued customer. They took the time to explain things I didn't understand. They communicated exceptionally well and often. The people I dealt with were universally polite and proactive.
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brenda
3 months ago
Terrific customer service
Terrific customer service, very knowledgeable, friendly, and holds your hand every step of the way. Tiffany Daniel made sure I understood the whole process. She's terrific!
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pbegley
3 months ago
A very good company very helpful very pleasant and very knowledgeable
The agents I spoke to or very knowledgeable made things very easy to understand and help me with every for every step of the process I enjoyed working with them they were very personable it was a pleasure
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holly escudero
4 months ago
I had a great experience with my team at LoanDepot
I had a great experience with LoanDepot. My team including Brett Payne and Amanda Penny were so knowledgeable, kind, speedy, and able to make a tricky process seamless. Super grateful for them and will definitely work with them in the future with other loans.
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scott kowalski
4 months ago
Very Responsive
Very Responsive. Very thorough in answering all questions.
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brian poissant
4 months ago
Working with Loan Depot is proving to be and has proven in the past to be a very pleasant experience. This is the second time utilizing Loan Depot and would not hesitate to refer friends
Working with Loan Depot is proving to be and has proven in the past to be a very pleasant experience. This is the second time utilizing Loan Depot and would not hesitate to refer friends to utilize Loan Depot and will surely utilize them again in the future if the need arises.
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jonathon lombardi
4 months ago
Best Rate AND Service
Loan Depot is a solid company and will match ANY rate you find elsewhere. Request Nate Ferrer, because he answered every question I asked (this was my first home loan), and he was always available to chat. Very courteous and had great advice. This dude just saved me a ton of money and headache, and after calling every other company I could find, no one beat their rate. Highly recommend.
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renato manalo
4 months ago
We had a great experience With Nate…
We had a great experience With Nate Ferrer, he helped me with so much, good guy as well and understood everything I said, 5 stars for sure I recommend him.
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alicia robinson
4 months ago
Great help and communication with Nate
Great help and communication with Nate. A bit repetitive with information provided. Overall would use company again and recommend to others
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victor gomez
4 months ago
Transparent with all and Efficient
Jonathan Betancourth's expertise on loans and "time management" is absolutely spot on! That is why our loan was complete and funded two weeks earlier than date agreed on! Simply put, trust isn't easily attained with me. So before I met Jonathan, I called a friend of 20 plus years who is a loan officer himself and he recommended Jonathan directly. My friend is as honest as they come and wouldn't process my refi because the bank he works for has stricter requirements whicch would cause me to pay more! The most important reason I would recommend Jonathan is he and all the associates I dealt with at Loan Depot were transparent in layman's terms, making everything simple, understandable and truthful! That's enough for us and I'd guess, most people seeking simple terms, especially with every type of home loan are looking for.
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david brown
4 months ago
Had a positive experience with Nate…
Had a positive experience with Nate Ferrer of Loan Depot. He was responsive and did a great job answering my questions every step of the way. If you need a mortgage loan, ask for Mr. Ferrer.
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chip vance
4 months ago
If they get your telephone number
If they get your telephone number, they will not leave you alone even after you tell them to stop calling.
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annettebyahoo.com
4 months ago
Great experience
We had a great experience with Loan Depot while working with Nate Ferrer. He was very responsive and took the time to answer any questions we had and If he didn't know the answer, he made sure to ask someone who did know instead of just giving us incorrect information. If you are on the market to refi or to buy, look him up!
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laura davis
4 months ago
Great Company and really efficient!
Great Company and really efficient!
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marybel martinez
5 months ago
REFINANCE
Nate Ferrer Made it easy to Refinance.HE is patient most of all professional and caring person .thanx was a good experience Marybel Martinez.
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charles
5 months ago
LoanDepot - An Efficient, Simplified, Pleasing, Satisfying Experience!
LoanDepot - An Efficient, Simplified, Pleasing, Satisfying Experience! Overall, this was a great New Loan Experience. Lola, Lisa and Ryan were attentive throughout the process. I give most of the credit to Lola as she did most of the "heavy lifting" in the process. Once we reached an agreement, then Lisa and Ryan picked up the ball and made sure we followed through to closing, but Lola was there every step of the way. This was a unique purchase, as it was a home for my daughter. Lola picked up on this right away, and she got to work. Quickly walked through the process, provided the requested information, settled on terms, and applied. Even when we had a last minute price change, Lola was able to pivot, and quickly got us on track. At all times, I felt like she was working for me. She listened to my feedback and took action. The Closing went off as planned. We signed all the required paperwork in less than an hour (including all the required explanations and answers to our questions). The Closing Attorney was very professional, courteous, and most importantly, on time! Our loan funded within just a few days in time to support our Closing Date. Bottom Line - I would definitely recommend LoanDepot for your Loan / Financing needs ... if the rest of their team is half as good as Lola, Lisa, and Ryan, you will have an efficient, simplified, pleasing, satisfying experience!
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pbegley
5 months ago
Loan Depot makes the process easy
I’ve never borrowed money before and I didn’t have a clue how to start when I found Loan Depot in with a woman named Ray she made it so easy she was very kind very patient answered any question actually is she was very nice and we had a lot of fun doing it then I felt completely comfortable and very knowledgeable when I left. Would recommend this company to anybody
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anne gagnon
5 months ago
Terrible
Terrible! Pure bait and switch. Don't bother wasting your time!
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joe putz
5 months ago
Review of Nate Ferrer
Nate Ferrer was outstanding in the service he provided not just with my initial VA loan but now with this refinance. He was patient and answered every question wonderfully. He was extremely professional at all times. I couldn't be happier with his service. Thank you Nate for a job well done!!
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dolores caracci
5 months ago
Three agents insisted on refinancing
Three agents insisted on refinancing. I explained slowly and carefully I was not interested in refinancing. I explained slowly and carefully both my son and I would be interested in a Home Equity Loan. I wasted valuable time with thes YAHOOS. I informed the last agent, Hunter, that my son had his last 3 tax returns. He then stated I needed to do my taxes, which is a misrepresentation of the facts. He claimed we could part as friends. I apologize, but I prefer not to have any kind of relationship with someone who does not know the facts.
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tammie masters
5 months ago
The quick responses and the agents are…
The quick responses and the agents are so helpful and a delight to work with and very knowledgeable.
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la
5 months ago
Nate Ferrer was an excellent lending…
Nate Ferrer was an excellent lending officer.He gave me options when things seemed not to work.He answers all my questions until the process is done.Highly recommended! Estela M.
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karen kirk-brockman
5 months ago
We refinanced our loan and several…
We refinanced our loan and several months later found we’d lost our insurance because Home Depot failed to pay it! When confronted they finally barely acknowledged that they failed to pay it out of our escrow. We’d been with the insurance company for over 15 years and because of loan depots failure to pay we lost coverage for months, lost any points and credits for being faithful customers and now have to build a new relationship with a insurance company we never intended to use. I filed a complaint with the better business bureau. They acknowledged it was entirely their fault and yet have FAILED to directly apologize or provide any compensation for their incompetence. Never use them, they could care less about their customers.
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cole c
5 months ago
Wonderful group of people to work with!
My experience for my refinance was wonderful with Nate Ferrer and Sara Hearn. All my question and concerns were answered and alleviated, this experience was 100% better then when I originally bought my house with a different company.
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clinton ted burke
5 months ago
Just refinanced my home with e
Just refinanced my home with equity to pay off bills and do home improvements. Nate Ferrer and Olga Boyd worked my account, and I’d like to say they both were awesome and most professional. They assisted and helped me through process with no confusion or unanswered questions. I give them both a high 5 for all their assistance and knowledge in getting me through the process.
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valued customer
5 months ago
Sue my loan officer was professional…
Sue my loan officer was professional and personal and efficient
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phil
5 months ago
Excellent communication
Excellent communication, customer service, and professionalism by Nate Ferrer as well as the other loanDepot team members I communicated with. Nate was in communication with me from start to finish. I am looking forward to a long term relationship.
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stanley blitz
6 months ago
My loan officer Brett was absolutely…
My loan officer Brett was absolutely and completely all over every detail. The best experience I have ever had with a home loan. Easy, quick and customer service was by far the best. I would recommend to anyone needing to dip into the needed funds in your homes equity. very satisfied! Stan Blitz, North Carolina
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jessie aguilar
6 months ago
Loan officer was excellent
Loan officer was excellent, very knowledgeable and his response time was commendable. The title company, on the other hand, was awful. No quality control, agents asking for documents on the day the money transfer was to take place. The notary was wonderful. When I went to sign the documents, they were made out to someone else - they spelled my name wrong. Everything had to be corrected and forwarded to the Notary again for our signatures. Bad experience with the title company. They held back $500 until the missing document is submitted to them (Isn't that their job?) And I still don't have copies of the documents.
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kasi reed
6 months ago
Nate Ferrier was awesome to work with
Nate Ferrier was awesome to work with. He made the whole experience so easy.
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greg
6 months ago
Calling for No Reason
I applied for a loan from another lender. This company called me multiple times. The rep didn't listen to anything I said and tried to transfer me to a sales agent no matter what.
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soto luis jose
6 months ago
todo funcionó bien el proceso de mi…
todo funcionó bien el proceso de mi refinanciamiento
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jo
6 months ago
Extremely Disappointed.
I started the refinance process and was never contacted (I submitted my application online 2 weeks ago and made multiple attempts through chat and text to get an update), which is very disappointing as I was recommended this company by someone I trust and my credit score is excellent. I had never heard of loanDepot before, but now I know why.
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paul griffin
6 months ago
Even though we decided not to go with…
Even though we decided not to go with the home, equity line of credit, Nate Ferrer I was very helpful and very thorough. His follow up calls were very prompt.
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regina speights
6 months ago
My lender Omar was fantastic!!
My lender Omar was fantastic!!! The process was easy to follow - easy document upload, professional lender, quick turnaround!!
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s w
6 months ago
They will treat with kindness to get…
They will treat with kindness to get your business, and after that they will be very passive when you ask questions! I felt like I was about to get shafted and that is what happened.
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ward parker
6 months ago
Thanks to those who care
Had a great experience all my questions were answered. Brett Payne and his team took me through each of the steps and if there were any questions all I had to do was call day or night. I also have to thank Carolyn Luong she ensured that everything went smoothly. Brett Payne (949)470-6585
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mary s
7 months ago
Nate Ferrer was very patient with me…
Nate Ferrer was very patient with me and with the process. I am a senior citizen and appreciate it that he didn't treat me like a old person who didn't know anything. Over the years and been part owner or owner of 5 homes and really appreciate his kindness and patients. Congratulations on having a great representative for your company.
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joseph soldano
7 months ago
What you want in a loan experience!
Every person within the process was communicative, patient and focused on our best interests. Brett Payne and Mark Novielli made contact nearly daily to keep me informed as to where we were in the process and to provide updates as able. I would recommend to all my friends.
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rolton lovett
7 months ago
Loan Depot is company of excellent service
Re: Patrick Costello Platinum License Lending Officer and Justin Mahsman Senior Account Manager.loan Account number 105214676 Rolton Lovett Jr.these two Agent did a excellent job with the loan process.They provide me all information and answer all questions in timely manner.I would recommend them to family and friends.Great Job Patrick Costello and Justin Mahsman.Rolton and Patricia Lovett.
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bob schnake
7 months ago
Scott and Jeff made our refi very easy
Scott and Jeff made our refi very easy. Scott started things with a very thorough explanation of all our options and what the process would be. Jeff kept us up to date on what steps needed to be taken. As a company they are extremely detail oriented. They only blips in the process was a little mistake I made, and Jeff made correcting that very easy. I was impressed and would recommend Loandepot to anyone wanting a quick and easy refi.
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julie
7 months ago
Jonathan Betancourth literally treated…
Jonathan Betancourth literally treated me like a family member. He was patient, understanding, and completely confident in the plan he was creating for me. All of my hesitation went away as soon as he started explaining how re-financing was going to change my life. He wasn't joking. He is a life saver! Don't go anywhere else. Jonathan will not guide you wrong.
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mel wiggins
7 months ago
THEY MADE IT EASY!!
Experience has taught me that lenders are only as good as the agents and officers that represent them. I am a real estate agent for 37 years and always have the need for loans. I recently hooked up with Loan Depot and Loan Officer, Jonathan Betancourth on several loans. They have been hitting grand slams on my personal loan needs as well as for my clients. They make the dreaded loan application process very easy and work closely with you all the way through funding and after. I am so pleased that I will be calling them for all my loan needs. Loan Depot has the best deals and the quickest process for meeting deadlines. Jonathan is the best loan officer I have ever worked with. He is very experienced, always available, knowledgeable, easy to work with and FOLLOWS UP ON EVERY DETAIL. He is a problem solver with difficult or complicated loans. The bottom line is getting the loan funded. With Loan Depot and Jonathan Betancourth on your side you will be very pleased. I highly recommend this team.
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andy nguyen
7 months ago
Very bad service
Very bad service, no communication , sent in several emails and they didn't even bother to reply. no commitment with what they promise that they will do for the customer. Seems like they know they can not get me a loan and try to ignore. SMH. Only half a star.
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gabriel ganzagan
7 months ago
Ryan Vecchiarelli 949-822-4702
Prior to meeting Ryan, I have had numerous disappointing experiences in my pursuit to refinance our home. At first, I was reluctant to even talk to him fearing that it will result to another let-down. However, Ryan is keen listener and addressed all of my concerns and doubts. He was very instrumental in getting the whole process started and with the help of Melissa, we closed in less than month. For me, communication is the key ingredient in every transaction and both of them excelled in that regard. I got briefed in all aspects of the loan application. Ryan exuded confidence and compassion in his work. He is consummate professional and is a great asset to Loan Depot.
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tammy
7 months ago
They aggressively upsell you to larger loans
In my opinion, for a company that proudly advertises a “no steering policy,” they tried hard to steer me toward a larger loan. The representative refused to give me a quote for the product I called about (HELOC/equity loan) and instead tried to pressure me into a full refi and more. The call took over 40 minutes, and it got weird when he said that to receive a HELOC quote, I needed to complete a detailed online application while on the phone, while giving him “access” (via a 4-digit access code on the application) to “watch” me fill it out. I’d never heard of anything like that from any lender I’ve ever worked with, and it seemed shady—what was the access for, since he already had all my info? He insisted I’d make mistakes without him “watching.” Even if it was legit, this seemed overly complicated. Other lenders I’m getting quotes from were able to help me in less than 10 minutes without so many hoops to jump through. I decided not to continue, but he kept me on the phone by offering to send a quote that would save us money. Turns out the quote wasn’t for a HELOC, but instead was a gigantic refi (our mortgage PLUS all of our credit card debt, car loan, etc. signed over to them in one lump sum!). I never asked for this and didn’t want it. The refi would have nearly DOUBLED our current mortgage interest rate (why on earth would I want to do that??), and also INCREASED the interest rate on our car loan. I guess he was hoping I’d be so excited about saving a bit of money on the high interest credit cards that I wouldn’t do the math or think about the numbers too deeply. There are plenty of companies willing to refi ONLY the high interest debt, so why would I want to get a worse deal by refinancing everything else? I insisted again that a HELOC was all I wanted, and he said it was my fault he couldn’t give a quote because I wouldn’t go through the bizarre “supervised” HELOC application process. And yet, he was able to provide a much more complex quote for a giant refi in about two seconds. Why one and not the other? Clearly, they were steering me toward the larger loan. At that point, I could barely get a word in and he wasn’t giving up on trying to convince me the giant refi was a good deal. I finally had to just hang up. So, what could be improved? Next time, listen to the customer, be more transparent, make the process simpler, and try to help the customer get what they actually want/need rather than pushing for loans that are more profitable to them. But now I don't trust this company and wouldn't want to work with them.
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phoebe
8 months ago
Good information
Company representative was well informed and not a "hard" seller. Rates quoted were reasonable abut closing costs seemed high.
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mark haapala
8 months ago
Made Home Buying a Joyful Experience
When my Fiancée and I decided to purchase our first home we were really clueless to the process and did not know what to expect. We were lucky enough to be referred to Jonathan by a family friend and it was the best decision we could have made. Jonathan went above and beyond to walk us through the lending process. Often times, because of my crazy schedule, he was kind enough to take a phone call from me well past office hours on his own time. That is a testament to how much he cares about each individual he represents. Going through the home buying process with Loan Depot and Jonathan Betancourth was a dream. What we anticipated would be a nerve racking experience turned out to be a joyful one, with Jonathan side by side with us throughout the process. I consider him not just a home lender, but a friend. Cannot recommend him highly enough!
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kaylene hebdon
8 months ago
We are just finishing the process of…
We are just finishing the process of refinancing with Loan Depot. Brett answered all of my questions until I understood the process of our refinance confidently enough to explain it to my husband! He helped us make a plan to pay off our credit cards and get some cash for savings. The process was mostly painless and smooth. We highly recommend Brett and Vincent!
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youlanda bates
8 months ago
Don’t do a hard credit inquiry when you…
Don’t do a hard credit inquiry when you say you’re only doing a soft credit check! It affected my credit negatively!
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daniel brown
8 months ago
LoanDepot has quick, excellent, personalized service
Amy, with loan depot, is amazing, attentive, and quick to answer our questions. She has helped us through this process with her knowledge, skill, and speed in a welcoming and inclusive way.
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doug kirts
8 months ago
Wonderful
My experience with my loan officer was absolutely top notch. Lisa was very knowledgeable and a pleasure to work with. She has called to check on me, at least two times since October. Her engagement and willingness to help, is absolutely above reproach. Thank you sooo much!
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tracie m.
8 months ago
Great refinance
Brett was fantastic!
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salwa alghani
8 months ago
The loan officer gave me world service
The loan officer gave me world service. He made the process stress free. His communication skill are great, by being clear and showing that he listens to your needs. He walk me through the whole process from the beginning to end with patience. Thank you for great service Mr. Jonathan Betancourth.
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smirkyahoo.com
8 months ago
I have been treated better being pooped on then ever dealing with these clowns
approved 8 months ago and have a lot of money in this like close to 10 thousand dollars called a supervisor David Harrington, well he doesn't return calls, but he did notify the loan officer and called me right away to make it look good that was two months ago so here we are again same o promises no action still waiting and all's we get is tomorrow. How can you treat customers like this? what a shame.
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doris
8 months ago
This company is GREAT!!!
This company is great they kept my family informed on everything while our application was pending.If you are looking to purchase a home etc.I strongly recommend them.My loan officer made us feel as though he was a part of the family.Thank guys.
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megan payton
8 months ago
Ruby-Great Experience!
Lisa Kuchta did EXTREMELY well help me through everything. Great and fast communication.
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kelly carter
8 months ago
I have really enjoyed working with Lisa…
I have really enjoyed working with Lisa and Stacy at loan Depot. They were both very warm and welcoming went out of their way to help me and make me feel comfortable with the process their attitudes were just absolutely wonderful Lisa is a great asset to the company dedicating her work into long and late hours striving to help me get through the process would not hesitate to work with Lisa again most importantly your team has made me feel as I am a friend and not just a client number.
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eric parsons
8 months ago
Brett Provides Amazing Service & Has an A+ Team
Brett and his team were extremely knowledgeable and helped us get the best rate with minimal fees at closing. The whole process from start to finish was very smooth. We closed on time, communication was on point, and they held our hand through the whole process. We would highly recommend Brett and his team.
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brandon harris
8 months ago
Brett Payne - Best Lender!
I had the pleasure to work with Brett Payne on multiple occasions. First with the purchase of my house and also with my refinance a couple of years later. Brett was very responsive and easy to talk to. He was able to explain complicated things in a very precise way and I always felt like he was working for me to get the best rate and plan for my budget. I highly recommend Brett and Loan Depot
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åå-røn kanahele
8 months ago
LoanDepot quick and easy!
LoanDepot has done a couple loans for me now, both were easy and very quick. Rates were also the best out there as i shopped around, even beat my credit union. Great communication and painless, highly recommend.
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chris siverling
8 months ago
Nate went above and beyond like our…
Nate went above and beyond like our loan was his own, he was always there when we had questions, and always returned our calls. This is the second loan with Nate, and he is the reason we decided to go with loanDepot a second time. I will be doing all my future business with loanDepot as long as I’m dealing with Nate Ferrer.
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anthony seitsinger
9 months ago
Amazing service and service team
Your team member Ana Heatherman is who I dealt with she has been AMAZING with out her talking with me I probably wouldn't have done this deal. She was very prompt and on point about any questions I had, VERY GOOD AT HER JOB for anyone thinking about loan depot I would highly suggest you trust them I DID. Once again amazing company, Amazing people, Amazing service... Give Ana a raise!!!! Happy new years and thank you for everything you've done!!!!!
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cat robinson
9 months ago
Refinance in less than 30 days with 2 major holidays in the middle!
I met with Ana, our first contact beginning of December 2022 and knew I’d found the person I wanted to work with on a home refinance. Ana was knowledgeable, friendly, communicative and easy to work with. She could explain our options and found a way to ensure we all got what we needed We ended up closing a VA loan, cash out refinance in less than 30 days - it would have been 21 if there weren’t these pesky holidays in the middle. I can’t say enough good things about the experience and would recommend Ana (and her boss Vincent) to anyone who wants to work on a mortgage.
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c k
9 months ago
Ana Heatherman was extremely helpful in…
Ana Heatherman was extremely helpful in helping me refinance my home. It was an already stressful process as it was my third attempt, due to complications of a divorce. Ana answered all of my questions right away and made sure I was informed about the process and what to expect along the way. Her professionalism and support were a bright spot during this difficult time. I look forward to working with her again when it’s time to refinance.
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brett lechtenberg
9 months ago
Great team with great follow up
I loved how fast the team at loan depot responded to questions, gathered information, and closed our loan. They made the process straightforward and enjoyable. Additionally, Vince showed great attention to detail. Other lenders said they could not complete our loan due to a technicality. Vince actually read our previous loans paperwork and verified all the others we talked to were mistaken.
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raymond martinez
9 months ago
My experience was easy and hassle free
Brett Payne was so helpful and extremely knowledgeable. He made the process incredibly easy and made me feel like I was getting the best deal possible. I would definitely recommend loan depot and Brett to anyone who is thinking about doing a cash out refinance. Brett even reached out after the loan and invited me to call him anytime I have a question about the market or interest rates in the future. Thanks a lot!
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marc robbins
9 months ago
Loan Depot Review
Brett and team made my home financing painless and all were professional.
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james meek
9 months ago
Melissa and Nate did such a great job…
Melissa and Nate did such a great job on getting our ReFi. It took very little time and effort on our part since they made everything so easy to do.
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pam
9 months ago
Nate Ferrer was fantastic
Nate Ferrer was fantastic. Professional, not pushy, offered options, always prompt with answers and made the experience seamless.
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tracy tomasic
9 months ago
We were so happy with our experience…
We were so happy with our experience with loanDepot from beginning to end. Nate Ferrer was just amazing. He was very patient to answer all of questions and was by our side throughout the entire process. We also got the opportunity to meet Kirl who was also just the best. Everyone was so helpful, friendly and FAST. I will recommend loanDepot to all of my family and friends.
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ken
9 months ago
Streamlined LoanDepot HELOC With Excellent Support
In the market for a small equity loan to consolidate higher interest debt, I responded to an email that I received introducing a new streamlined HELOC through Loan Depot. Since I was happy with the mortgage, service and interest rate I already had though LoanDepot a few years prior, it made sense to look into it. Nate Ferrer (949) 620-2450 reached out quickly and advised me on the best options for my needs. He was helpful through every step of the process from application through closing. He made it easy and within less than 3 weeks the loan was funded.
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martin recto
10 months ago
Scott Kirkeby (949)-330-4958
I had a great experience with Scott during the refinance of my home… he helped us find the best solution for our situation. He was professional and at the same time felt sincere and real… thanks again Scott!!
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sonya pyron
10 months ago
My husband and I are thankful!!
My husband and I are so pleased and happy about our experience with Loan Depot.We really needed a solution to our financial needs and from the moment I spoke to Nate Ferrer, our licensed lending officer, I knew we had made the right contact. He was very thorough, courteous, professional, yet personable. Nate was so faithful to communicate with us on a consistent basis and was very quick to reply to any questions we had throughout the process! Our processor, Nicole Robinson, was amazing as well in every area!! We are so thankful that the two of them worked so hard to help make our dreams happen and our prayers answered. I highly recommend Loan Depot to anyone who is looking for help financially. Sincerely, Sonya Pyron Phenix City, Alabama
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allen chouinard
10 months ago
I can't speak for the company
I can't speak for the company, but Agent Pam Riesenberg is not someone I would use in my opinion. There may be many other agents that I would trust first But if you do, be sure to cross your t's and dot your I's and keep good digital records of "ALL COMMUNICATIONS". just my opinion.
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betty ledesma
10 months ago
My Loan officer- Nate Ferrer
My Loan officer, Nate Ferrer was amazing. Always available and returned my phone calls promptly. Any issues would be expressed no addressed immediately. I would refer Nate to my family and friends. Betty Johnson-Ledesma
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eric
10 months ago
Very helpful
My loan officers Nate Ferrer and Stacey Grein were very helpful when the appraisal was delayed and understanding of my situation.