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LoanDepot Review

Find a customized quote easily

Reviews 3,504

This site is a free online resource that strives to offer helpful content and comparison features to our visitors. We accept advertising compensation from companies that appear on the site, which impacts the location and order in which brands (and/or their products) are presented, and also impacts the score that is assigned to it. Company listings on this page DO NOT imply endorsement. We do not feature all providers on the market. Except as expressly set forth in our Terms of Use, all representations and warranties regarding the information presented on this page are disclaimed. The information, including pricing, which appears on this site is subject to change at any time.

BestMoney Staff
Bestmoney Staff
Jun. 18, 20214 min read

LoanDepot summary

LoanDepot offers speed, signup through closing, on many kinds of home loans, including FHA, VA and home equity loans.

Pros

  • Basic mortgage information is available without a signup
  • Viewing additional loan types is easy thanks to the simple layout

Cons

  • Difficult to find mortgage offers without various adjustments
  • Income statements are required for some loan information
LoanDepot at a glance
4.8

Editorial score

Customer Service and Support

Very easy to work with

5.0

Variety of Loan Types

Purchase, Refinance, and Home Equity loans available

5.0

Variety of Products

Fixed and variable rates, wide range of terms

5.0

Online Experience

Useful resources, sign up needed for rates and offers

4.0

Geographical Availability

Available in 50 states

5.0

Overview

LoanDepot offers homebuyers a portal to compare mortgage loan offers. You can access basic mortgage information without signing up for an account, and it’s easy to update your information and view additional loan offers in a simple and straightforward manner. A variety of loans are available to search, including hard-to-find 10- and 20-year fixed loans. 

Loan Features

LoanDepot is one of the few lenders in its class to offer home equity loans, and it also offers FHA and VA loans for qualifying borrowers in need of assistance. The company is also known for its rapid closing times, which is a serious asset if you’re looking to get into your new home as quickly as possible.

Highlights

  • Choose from fixed and adjustable rate mortgage loan offers
  • Mortgage calculators let you crunch numbers and budget
  • Schedule an appointment or chat live with a customer service rep 

Loan Terms

You can search for options, including 30-, 20-, 15- and 10-year fixed. You can also search for 10/1, 7/1, 5/1 and 3/1 ARM mortgages. Your results will vary depending on your information, but you can find 10- and 20-year terms.

There is a range of APR offers available. LoanDepot offers as low as 2.95% and as high as 4.056%. The lower APRs were mostly limited to the 5/1 ARM offers. Unfortunately, adjustable rate mortgages aren’t ideal for every home buyer. Interest rates are consistently lower than APRs, sometimes by a wide margin. There are interest rates as low as 2.25% for adjustable rate mortgages and as low as 3.25% for fixed rate mortgages. There is a downside, though. People are only offered these rates with a credit score of 700 or above. As you dip below 700, the rates rise rapidly. If your credit score is around 650, you’re more likely to find rates in the 4% range.

Repayment Terms

You can expect your monthly payments to be about average compared with other lenders. Using the  wide range of parameters into the company’s Rate Quote form, you can expect to see numbers that are consistent with a wide range of other lenders. For example, if you lock in a 30-year fixed loan for a $300,000 home and you have a credit score of 690, you can find monthly payments as low as $898 per month. The site also has a handy Mortgage Purchase Calculator that provides further perspective on what you can expect to pay. 

So, Should you Borrow with LoanDepot? 

LoanDepot offers a range of term options and the ease with which you can review and compare information. You are limited, however, in the number of available options afforded to you, and the company is insistent upon phone correspondence after you move past the rate estimator. Look forward to some additional haggling before you secure your loan.

Physical Address

26642 Towne Centre Drive, 

Foothill Ranch, CA 92610

USA

BestMoney Staff
Written byBestmoney Staff

Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.

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Trustpilot reviews

See what some costumers are saying about LoanDepot
LoanDepot
GreatReviews 3,504
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Excellent
69%
Great
8%
Average
2%
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2%
Bad
19%
  • author
    Linda Knickrehm
    a day ago
    Reference "Sabrina Bilancione 949-470-63326" and Nicole Stone

    This has been an amazing experience for me. Both Sabrina and Nicole provided me with excellent customer service, were responsive to my concerns, and made this experience seamless. The only issue reported to be was in an error committed by the title company in using the wrong address on their paperwork. The Loan Depot staff ensured this was corrected so the refinance loan could proceed smoothly. Follow up contacts were professional, courteous, and demonstrated knowledge in problem solving. This experience with Loan Depot will help me achieve my goal in renovating a 120 year old home. Thank you both for making this such a pleasant experience. Linda Knickrehm

    ...

  • author
    Janine Barry
    a day ago
    Sabrina Bilancione 949-470-6316” This…

    Sabrina Bilancione 949-470-6316” This was the easiest and most pleasant experience I have ever had in applying for a loan of any kind. Sabrina was very attentive and very nice everytime we spoke on the phone and when we had questions she was always very knowledgeable and able to provide the information we requested.

    ...

  • author
    Madan Mohan Thota
    3 days ago
    Smooth experience - Thank you Erin Maddox 949-330-4759

    What a great experience. Right from the initial call to final disbursement, everything was smooth and always focused on customer experience. Thank you Erin and Grant for your help. Strongly recommend Erin for your mortgage needs.

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  • author
    Samantha Shaw
    4 days ago
    I tried to give this company another…

    I tried to give this company another chance and they once again let me done. At least the 2nd lender was nice even though she left me hanging.

    ...

  • author
    Derek King
    4 days ago
    Recently refinanced two homes with loan…

    Recently refinanced two homes with loan Depot. Morgan McDougall - 949-242-8991” Was Excellent. Knew what I was looking to accomplish and got the job done. Can't say enough about Morgan and LoanDepot . Great Job Cheers

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  • author
    H B
    Sep 19, 2021
    Karissa Sampson and the Loandepot team

    My wife and I did some research on refinancing our mortgage. We decided to use Loandepot based on our conversation with Karissa Sampson. She was a ray of sunshine with her knowledge, professionalism & patience with all of our questions and concerns throughout this whole process. Without hesitation we would highly recommend Loandepot to any and all individuals looking to refinance or purchasing a home. Thank you Karissa Sampson & the team of Loandepot.

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  • author
    Kimberly McDougall
    Sep 17, 2021
    I recently retired and decided to look…

    I recently retired and decided to look into lower interest rates for my current mortgage and Home Equity LOC. Found Loan Depot through a Senior discount email and gave it a shot. Have been working with Kalvin Cruz who has offered superior customer service. He was extremely patient while I (with great difficulty) managed to pull all the necessary information together...no easy task with a faulty mouse and many very stubborn websites! He is personable, professional and made me feel that I could trust his expertise! I highly recommend Kalvin and Loan Depot!

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  • author
    Larry Warnick
    Sep 16, 2021
    Excellent home buyer experience

    We had an excellent home buyer experience with the Salem, OR team at loanDepot. They were personable, responsive, and knowledgeable, and guided us through a complex transaction. They listened well and acted as true partners in our transaction. Their communications were excellent and timely throughout the process. We would absolutely recommend them to anyone.

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  • author
    Frank Rankin
    Sep 16, 2021
    Great service and friendly staff.

    Great service and friendly staff.

    ...

  • author
    Sweet Pea
    Sep 15, 2021
    HORRIBLE EXPERIENCE!! Go with another company!!

    I had a horrible experience with loan depot. I went through the whole process and then about two weeks before the loan was to close they called and said they couldn’t find an appraiser for my property. They were unwilling to work with me and go out of their way to find an appraiser. Very disappointing. I would recommend that you choose another mortgage company and don’t waste your precious time with them.

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  • author
    Rocio Polhemus
    Sep 15, 2021
    My experience with this lender was…terrible

    My experience with this lender was incredibly frustrating and the level of customer service the absolute worst. The service manager that was assigned to my loan totally ignored all my phone calls and e-mails. She NEVER answered her phone. They will tell you anything to get you in. Very disappointed.

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  • author
    Bill Nordike
    Sep 15, 2021
    Seen all the ad from this company and…

    Seen all the ad from this company and thought seriously about refinancing with them. After working with agent Aimme was guaranteed they had all the paperwork needed and just needed appraisal. Appraisal was done, no word from Aimme or senior account executive. No responses to emails closing date was rapidly approaching still no response. Emailed again finally one of them said oh no we need more paperwork or wont be done. Would never NEVER NEVER NEVER recommend this place to the last person on earth. NO Communication from agents. Will gladly take my business to AmeriSave. They had a full point less than Loan Depot even though had assurances they would get me best rate. Run away.

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  • author
    Tracy Spoonemore
    Sep 14, 2021
    Sabrina Bilancione 949-470-6316

    Sabrina was polite, prompt and courteous. Extremely helpful through out the entire process, her and Jeff handled all of my questions and concerns and made me feel very comfortable with the whole deal. Thank you, Sabrina. Tracy Spoonemore

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  • author
    Charles Bennett
    Sep 14, 2021
    This company was awesome

    This company was awesome! The service was stellar. Edwin, my loan office was so efficient and continued to keep me informed of the process of the loan. I sent all of the documentation and my loan was ready to close in 25 days. I am 68 and have dealt with many Banks and other financial institutions in my past as a Business owner; No financial institution comes close to the service and fair closing cost I received! I highly recommend LoanDepot!!

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  • author
    Lynn London
    Sep 13, 2021
    “Thanh Tran - 949-595-7197”

    I had decided not to refinance my mortgage because I was tired of getting deluged with unsolicited phone calls. I even stopped answering phon callse from unidentified callers until one day I received a call from Loan Depot. It was a company I had considered years ago and thought I would at least speak to an agent. As it turned out, speaking to Thanh Tran convinced me I should refinance. He is extremely polite, knowledgeable, patient, available to help and has a good product to sell. I felt he was telling me the truth and put in writing everything he offered over the phone. This resulted in a very good experience with Loan Depot.

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  • author
    Dante Guillot
    Sep 12, 2021
    I have nothing to complain about…

    I have nothing to complain about loanDepot. My agent # 949595-7197 Tran Thanh has been particularly professional and efficient. He promptly communicated with me, answered my questions and concerns throughout the process. Phone calls and emails are answered with no delay and the closing was made right in time. I will recommend loanDepot to anyone without hesitation. High Five to Tran !!!

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  • author
    Robert Shank
    Sep 10, 2021
    The Loan Depot is great with…

    The Loan Depot is great with communication, always being ready to answer any question super fast! They keep you informed every step of the way in the loan process, being prudent and informative of what is required and NOT keeping you in the dark! I went through many loan companies before Loan Depot and they all lack sincerity and communication...they treat you like another number...very impersonal. With the Loan Depot, they treat you like family. I was super impressed of the level of communication. Also, the Loan Depot interest rates are very comparable and even better than others. A special shout-out to Anna with the Loan Depot!

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  • author
    Bill Hi
    Sep 10, 2021
    I am tired of Loan Depot sending out…

    I am tired of Loan Depot sending out notices about refinancing. I cannot tell you how many times I have called and asked them to stop. Here I am now trying to let other people know of their practices. If this is the way they advertising, just think how bad their service would be.

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  • author
    Billy Sorrels
    Sep 08, 2021
    Jake Jones and his team are phenomenal

    Jake Jones and his team are phenomenal. Very informative and responsive. I highly recommend using them for mortgage needs

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  • author
    D and K
    Sep 07, 2021
    Best experience in obtaining a refi

    Best experience in obtaining a refi. We have done a few for several properties.

    ...

  • author
    Darryl Rawlings
    Sep 06, 2021
    Great experience.

    Thank you LoanDepot. You have made my first-time home purchasing experience the best. Trustworthy and committed to excellent service.

    ...

  • author
    customer
    Sep 06, 2021
    Superior Service

    The process was easy, professional staff and loan consultant was very personable, knowledgeable and it was an almost painless experience, as good as dealing with mortgage can be, I think.

    ...

  • author
    MZ
    Sep 05, 2021
    Horrible experience, horrible underwriting team

    The underwriting team created lot of unwarranted issues for us and delayed the closing of our home by full 1 month. We had 800+ credit scores and solid job with W2 income in 150K+ - the issues were not related to anything related to that. The loan processing and underwriting team just disappeared for 3+ weeks and then asked us for an extra plumbing inspection cause the appraiser saw a small dark spot in the basement ceiling and mentioned that in the appraisal report. We had got a full home inspection done which talked about it as a small leak in the past (not active anymore), but the underwriter made us do 2 more plumbing inspections 3 weeks after that appraisal report (and past the scheduled closing date). All in all very frustrating experience while we were staying in a hotel waiting for this home to close. This experience was so so horrible that we have decided we will never do a loan with Loan Depot again. And we will never suggest anyone to go with Loan Depot. In fact, we are going to dissuade everyone from going with Loan Depot.

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  • author
    Maryann Bennett
    Sep 05, 2021
    Nic Reed and Jennifer Alessi were…

    Nic Reed and Jennifer Alessi were awesome from start to finish!! They worked very hard and kept us up to date on the progress of our refinance. Nic was instrumental in getting the ball rolling- he was very positive and always answered my calls and/or texts! Jennifer was great - same positive attitude as Nic, answered all of our calls, emails and our questions. I would recommend Loan Depot to everyone.

    ...

  • author
    JB
    Sep 04, 2021
    Sabrina Bilancione (949) 470-6316

    Sabrina Bilancione (949) 470-6316 She was great through the whole process with communication and being upfront and honest. We had a couple hiccups like having to extend our lock and some fees that she was able to immediately rectify and get covered by the lender on their end. They were also able to do a no appraisal refi for us saving us additional money. We got a great rate, we’re able to eliminate our PMI improve our rate almost .75% and overall lower our payment a substantial amount on a month that basis. The process took a little longer than I expected but that’s the world we live in, patience is a virtue. Overall great experience with us having to come in with very little cash to close.

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  • author
    J S
    Sep 03, 2021
    Unethical practices

    Danielle was a really nice person to work with, but this process seemed a bit like a bait and switch to run my credit and get me "hooked" since the initial quote was based on an escrow that was way too low... like $1000/mo too low- so it looked like any option was going to equate to a significantly lower payment. Magically the lower escrow payment equated to a cash to close maxing out the 36 mo recoup mandate for the VA IRRL.... Weird, eh? After I asked for a rate lock and I went through a bunch of paperwork, the "discrepancy" was resolved and thus, the quoted rate was impossible given the higher escrow requirements and now it would take 360 months to recoup the cash to close. I even gave the Loan Estimate to another lender to compare against and they questioned the ethics behind leaving out taxes in an escrow in a loan estimate. I'm all about low rates, but not about wasting people's time.

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  • author
    Holly Wixon
    Sep 03, 2021
    Shoaib Ayub 949-575-5348

    Sho was fantastic to work with. I was not expecting much from LoanDepot to be honest, but after talking to Sho, I felt really good about our decision. Sho knew his stuff and was able to explain it really well. He also worked to get us a great deal for our refinance and we got everything that was on our list and more. I'm really happy we made the switch when we did and feel extremely lucky that we ended up working with Sho!

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  • author
    George Petersen
    Sep 03, 2021
    WOW Extremely fast, easy and hazzle free

    Loandepot provided not only the best rate but is easy to work agents and platform to make this REFI very easy and hazzle free!!

    ...

  • author
    HNE
    Sep 02, 2021
    Sabrina Bilancione 949-470-6316 and Kimberly Garcia 949-434-5415

    The refinance was very easy and straightforward. Loan Depot also offer the best closing cost compare to other lenders. Kimberly and Sabrina was very helpful and always available to answer all my questions. They both keep me updated on my loan process. I would definitely recommend and keep using Loan Depot for my mortgage or refinance.

    ...

  • author
    Rene
    Sep 02, 2021
    Renato Lovo 949-575-5482

    Excellent service, professional and yet friendly. Thanks to Renato Lovo and Lisa Advani in facilitating the loan. Refinancing one property is tedious enough what if you have a second property to pay off. First spoke to Renato on 7/25, Lisa emailed the loan was funded on 8/25. Loan was funded in 4 weeks. They are prompt to return your calls. Lisa even called at 6am Pacific her time, 9am Eastern my time.

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  • author
    Brenda Potts
    Sep 02, 2021
    They started out great

    They started out great. I was refinancing 2 homes and explained that in 2020 it appears like we made no money, about 40k, on our tax returns. It just so happened that we were in a world wide pandemic and both my husband and I were furloughed not to mention the price of lumber went up to stupid prices effecting both our professions. That being said we never missed a payment on ANYTHING and we have credit scores in the high 700's. The profit and loss statements I provided have us right on track making what we did in 2019. I explained all of this to Robert Pleasant upfront, he assured me we were good, I stated, I did not want to proceed and pay for an appraisal unless we were a slam dunk at getting these done. Well I get a call from "someone" that the numbers are out of whack. I call my "Sales Guy, Robert" and cannot get a return call for the life of me. Unbelievable! and now I'm out over $500 for a terrible service and excuses!

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  • author
    Karen McKernan
    Sep 02, 2021
    Forever Grateful to Loan Depot for excellent service!

    I cannot express how grateful we are to Karissa Sampson and Desirae Campbell for their excellent service during our recent refinance. Karissa went above and beyond to help us find the best solution for our home loan, and was thorough, kind and quick to assist. Desirae helped us throughout the approval process as well, and thoroughly explained all necessary documentation needed to complete the process. We will always use Loan Depot for any future loan/refinancing needs, and would recommend Karissa, Desirae highly - thank you so much! Karissa Sampson (949)-297-1471 Desirae Campbell (949)-598-1164

    ...

  • author
    Melissa Mccutchan
    Sep 02, 2021
    THE WORST SERVICE I have had ever no…

    THE WORST SERVICE I have had ever no joke. They set a low rate and then raised it. When we picked 15 ( they offered 2.87) and 30 years they 3.5 last month, but both where .5 lower when we started on A 30 year. Not only that but excuses and not answering the phone and emails are common place with them. Please do not use them learn from my mistake. Also there appraiser had are home valued 100 K lower than what it was. Their is something fishy about them and now I’m jumping their ship. I’m only a month in.

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  • author
    Avril Thomas
    Sep 01, 2021
    RICKY PACHECO 949-465-9121

    The process was a smooth, quick and professional. Mr. Pacheco was responsive by calls, text and email. Excellent service. Thank you Mr. Pacheco.

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  • author
    Eryn Wright
    Sep 01, 2021
    I have to say getting a home loan is…

    I have to say getting a home loan is not always easy but working with Thanh Tran, he made the process very pleasant. I appreciate all that he did to support me through my loan process.

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  • author
    Vinoth Kumar Venkataraman
    Aug 31, 2021
    haslefree lender

    1.Making sure you don't lose a prospective customer 2.Timely communication 3.Timely closure of loan 4.haslefree process

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  • author
    Suresh chand
    Aug 30, 2021
    It was great working with Sarun

    It was great working with Sarun, she was able to answer all questions and beat any competitors quotes.

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  • author
    Shundra Franklin
    Aug 29, 2021
    The process was very efficient and the…

    The process was very efficient and the service was excellent. The agent answered all of my questions and concerns

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  • author
    Chamomile Me
    Aug 28, 2021
    Great experience

    Great experience. Excellent customer service all along the lending process. Highly recommended.

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  • author
    DAVID CARRIZAL
    Aug 28, 2021
    Great experience

    Great experience. Friendly, knowledgeable, and there for any questions you will have during the process.

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  • author
    Ron Conti
    Aug 28, 2021
    Ali Charmander went above and beyond…

    Ali Charmander went above and beyond helping me refi my mortgage during a trying situation I'm going thru. A professional to the max, he explained the process and requirements in a way I could understand and patiently waited as I scrambled to find the paperwork needed to finalize things. I would wholeheartedly recommend Ali to friends and acquaintances needing to refi their mortgages.

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  • author
    Elizabeth Cortez
    Aug 28, 2021
    Refi loan completed in 5 weeks!

    My loan fully funded last week! The whole process took 5 weeks from the day I spoke with Lisa to the loan being fully funded. One of the things that stood out the most to me was Lisa's attention to detail on the whole process and the quote she gave me with my closing cost was exactly what I paid. No hidden fees was very refreshing. If you are looking for a loan I would strongly suggest reaching out to Lisa Kuchta 1-949-330-1134.

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  • author
    YP
    Aug 26, 2021
    Contact: Thanh Tran - 949-595-7197

    We just refinanced our home with loanDepot and the process was stress-free. The lending officer was knowledgeable and he responded promptly to all our questions and emails. My wife and I signed all our settlement documents from our dining room table because loanDepot sent the public notary agent with the document to our home - it was hassle free!

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  • author
    Rosemary Thomas
    Aug 26, 2021
    Self Employed Don't Waste Your Time

    I have a mortgage with Loan Depot, I am in good standing. I was never late and added a principle extra payment. My rate is 4.75% After spending six months working on my refinance of my existing mortgage, they denied me a lower rate. Every effort was made to deny me because they didn't want to lower my rate. They claimed I insufficient income. Bottom line, they don't stand behind their re-finance guarantee to existing customers.

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  • author
    Lois McKinley
    Aug 26, 2021
    Processing agent

    My experience with my processing agent Asia Robinson was excellent she gave 100% she should give classes on organizational skills.

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  • author
    Keith Early
    Aug 26, 2021
    Ricky Pacheco 949-465-9121

    The service was outstanding. Ricky Pacheco kept me well informed. And as I moved up and on in the process I felt Jill Gonzalez was perfect in getting us finished. It took about 4 weeks, start to finish.

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  • author
    Tim Kelly
    Aug 25, 2021
    Thanh Tran - 949-595-7197 is an excellent loan officer

    Thanh is an excellent loan officer, extremely professional with superb communication. So much so that after my refinance years ago, I came back a second time just last month and refinanced Again!. Then I had my in-laws refinance through him. Then I just had him do my mom and Dad. And shoutout to Genevieve Varela who was the loan processor on this last refinance. Well done! I wouldn’t go anywhere else than Loan Depot and Thanh will always be my go-to person from here on out. EXCELLENT service every time from start to finish.

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  • author
    Sonya
    Aug 25, 2021
    Positive Experience

    I had a great experience with Loan Depot! This was my first time refinancing and of course I was extremely nervous about it, hoping I wasn't making a mistake that would cost me more money in the long run, but I had an awesome team of loan officers that helped make the process easy! Neil Desai and Tim Moon were very professional and efficient in helping me throughout the loan process! Neil helped get the ball rolling with taking all of my information and getting me a great refinance rate. He then referred me to Tim who completed the rest of the loan process. I was always kept up to date about the loan through emails or phone calls. I submitted the paperwork online so it was easy in that I didn't have to stress about if it was received via mail. And finally, the loan was funded in a timely manner around 35 days. I would highly recommend Loan Depot (and I actually was referred to them by a family member who refinanced with them and had a great experience!) Thank you so much Neil, Tim and of course Loan Depot for a relatively easy and pain free refinance!

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  • author
    Dennis
    Aug 25, 2021
    Renato Lovo 949-575-5482

    It was a pleasure to work with Renato from Loan Depot and getting the low interest to refinance our home. Every time I ran into a situation, I would call or text Renato and he always came through. He is dependable and reliable and follows up to ensure that all goes well with the loan process. We were lucky to get Renato.

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  • author
    Miguel
    Aug 24, 2021
    Sergio Custodio-Noriega (949)-434-5474

    Very impressed and satisfied with the work and help that Sergio and Jocelyn provided. Sergio was very professional, knowledgeable and precise when handling and explaining the details of my loan, I feel he had my best interest in mind. Jocelyn was prompt and courteous during the process of my loan, awesome team.

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  • author
    Deborah Cloud
    Aug 23, 2021
    Awesome!!

    This was most definitely the easiest home refi we have ever done! The loan officer Thanh Tran 949-595-7197 made it the easiest most pleasant experience we’ve had refi our home and if we were to have to do it again I would go back to LoanDepot and will recommend to any friends and family looking to er any kind of home loan! Congratulations you all did an awesome job!

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  • author
    Panda Bear
    Aug 23, 2021
    Matteo Berg - 949-504-9274

    Matteo and team were awesome to work with ... kept everything flowing from beginning to end. Fast turnaround, totally up-front with everything. Answered all my questions, and kept me updated on the process. Website is very easy to use and navigate. Documentation and explanations are all upfront. Provided three or four options the next day after I gave him my basic information. What can you say ... professional all the way!

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  • author
    Michelle Leatherman Grandell
    Aug 23, 2021
    Home Depot ROCKS

    Home Depot has proven so far to be a head above our current mortgage company. My one horror in re-financing our home was the thought of dealing with a mortgage company ! Well I was surprised, in a good way ! From the first call , I was treated to great, intelligent and pleasant service by Adriana. Answered our questions without delay and demonstrated her command of the material ! Just a great phone call 🙂, looking forward to completing the process ! Michelle M Grandell 8|23|2021

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  • author
    Greg Walker
    Aug 23, 2021
    Found the whole process enjoyable

    Found the whole process enjoyable, trustworthy and complete.

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  • author
    linda tantillo
    Aug 23, 2021
    SCOTT KIRKEBY (949)330-4958

    Scott and Lee and their associates were easy to work with, they were knowledgeable they were considerate and they were fast. The process was seamleas!!!

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  • author
    Amy Rogers
    Aug 22, 2021
    Nate Ferrer worked with us on our…

    Nate Ferrer worked with us on our refinance, I have nothing but good things to say. He is a hustler, he got it done fast, very responsive and knowledgeable. Thanks Nate!

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  • author
    Linda LaGarde Henderson
    Aug 21, 2021
    The appraisal was way to low based on…

    The appraisal was way to low based on the area we live in and the process took longer than it should have sense we were an existing barrower.

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  • author
    Sarkis
    Aug 21, 2021
    Renato Lovo 949-575-5482

    We are shocked, amused, surprised and completely satisfied with LoanDepot and all of its staff, especially Renato Lovo and Ricardo Soto. This is the most professional duo, working for a VERY professional company. On July 26, 2021 we curiously contacted LoanDepot and was patched in with Renato. He provided us a very close estimate of what we should expect in regards to minimal costs, but huge savings. He listened to my concerns, understood the reason for my refinance needs, and went to work. The continuous contact and positive updates made us feel good, really good. Our loan funded on August 20, 2021. Less than a month after we applied!!! Obviously we did our part and ensured that Renato and Ricardo received necessary docs in a speedy manner, but the work these gentleman performed for us, completely set the bar high. Compared to my last refinance, which was a complete joke. Our last refinance took 5 months. This one took 25 days! Thanks, Renato, Ricardo, and everyone at LoanDepot!

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  • author
    Cindy Phan
    Aug 20, 2021
    I recently worked with Shoaib Ayub for…

    I recently worked with Shoaib Ayub for my mortgage loan. From the beginning he has shown exemplary professionalism in handling my loan. He was straight forward and very helpful in explaining the process from start to finish. I could not have done this without him. I highly recommend Shoaib and his company to my friend."

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  • author
    Vladislav Krubich
    Aug 20, 2021
    Dishonest and unethical practices

    Loan depot took 4 months to process my mortgage application. During the last week of closing, once my mortgage financing contingency expired, the bank increased the interest rate and charged me several thousand dollars of points. At that point with days before closing, I had no choice but to accept the new unfavorable loan terms or lose my security deposit,

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  • author
    Atul S
    Aug 19, 2021
    Great Job Renato Lovo

    Renato and Terry Oh both worked on my case and did excellent job on explaining me how the whole process will work. Renato send me weekly updates how the progress is happening and who would be contacting me next to move forward. He also help me understand the closing document and numbers involved. I am extremely satisfied and happy with their service.

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  • author
    Don Wademan
    Aug 19, 2021
    Easy processing from start to finish

    Whole process from start to finish was an exceptional process compared to other lenders. Lisa and her team worked with me every step of the way including evaluating options, making concessions and then ensuring that the process was completed timely and effectively.

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  • author
    Mike Harvey's
    Aug 19, 2021
    I had a great experience.

    I had a great experience. Thanh Tran and my Processor Stephanie Luberto checked in with me regularly. I felt supported throughout the entire process. They made sure I knew where I was during the whole process start to finish. They both made it easy for me. Very professional. They kept everything transparent. I would recommend Loan Depot to everyone. Keep up the great work!

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  • author
    Richard Gould
    Aug 19, 2021
    Second refinance with Loan Depot

    This is the second time I have worked with Loan Depot. each time involved two separate mortgages for my primary home and my lakehouse. Sergio Custodio-Noriega (949)-434-5474 and Kara Stevenson were very helpful. This process was smooth and painless. Thanks to all involved. RD Gould

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  • author
    Keykavous Parang
    Aug 18, 2021
    Terrible service

    Terrible service. I locked my loan on July 27They promised to close on August 21st. After I paid for the appraisal, home inspection, and termite inspection, they informed me, three weeks after locking my loan was due, on the day of the loan contingency removal that they have canceled the application without informing me, explaining that they needed an addendum for the escrow date to start a new loan application. They never informed me about this and they canceled the loan without any notification to me while I was spending all the money for an appraisal, home inspection, and termite inspection. At the same time, they asked the appraisal company to go to the property and do the appraisal by charging my credit card. If the loan application was canceled, why they did the appraisal and charged me for that. I am filing a complaint with BBB and other related agencies. I lost the house because they were not accountable and did nothing. Do not believe them when they say they can close the loan in one month. I had a terrible experience. They are not taking responsibility for their unprofessionalism. They need to be held accountable pay all my expenses for appraisal, home inspection, and termite inspection.

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  • author
    G. Irving
    Aug 16, 2021
    Thanh Tran - 949-595-7197

    Thanh Tran was great. He is very professional and trustworthy. He is a great asset to this company and it was a pleasure working with him.

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  • author
    Gabriel Guillen
    Aug 15, 2021
    In general the experience with loan…

    In general the experience with loan depot has been as expected. I've done my initial mortgage and refinance with them. I like their mortgage website. The loan officer was very helpful and understood what I needed

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  • author
    Jed Burlingham
    Aug 14, 2021
    Sal Russo EXCEEDS Refi Experience

    Sal Russo is a great person to deal with, especially in this market. He's flexible, understanding, and he works hard and smart. He's gone through financial pain (worse than us), so he relates real well with customers with a drive to make his customers succeed in getting what they want. He's willing to take the time to find ways to get us what we needed without pain. We will definitely recommend him personally for a great Refinance experience because he EXCEEDED our expectations. More than a 10 in service, and I have only given out that compliment very few times in my life (I'm 67).

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  • author
    Stephen Benson
    Aug 14, 2021
    The process was simple and clear

    The process was simple and clear. Everything went smoothly, Lisa and Mandee had everything covered. Great job you guys I’ll come back again.

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  • author
    Simon Puente Jr.
    Aug 13, 2021
    Great job!!I am very pleased with my loan process…

    I am very pleased with my loan process from the start to finish. The quotes were all on the right amounts and interest rate. Scott and Marisa were clear and very help there did a great job.

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  • author
    Felicitas
    Aug 12, 2021
    Shoiab Ayub 949-575-5348

    I am so grateful for Shoiab Ayub for reaching out to us to refinance. He was very much a hands on from the application to the funding. He was the main reason we closed. He locked in good rates and low cost. I highly recommended him Thank you Shoiab

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  • author
    Sharma
    Aug 12, 2021
    Josh Aaron. I recommend every body who need loan to buy or refinance please contact him.

    Josh Aaron, a perfect and very helpful person who assist and provide details about loan requirements. Christine an account manager who assist my loan to close is very helpful too. Thank you so much.

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  • author
    Ben Arevalo
    Aug 12, 2021
    Alex Booth 949-575-5444

    Pleasant experience and smooth process. Alex Booth was very patient and professional. The pre-approval information including additional info was pretty much done on the initial contact. All I had to do is gather the documents he required and sent them off. Follow ups were timely and painless process up to the closing. For sure the smoothest refinancing I've experience.

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  • author
    Alberto Daian
    Aug 12, 2021
    Sabrina Bilancione 949-470-6316

    My experience with LoanDepot was amazing thanks to Sabrina Bilancione. She was assisting my refinance process all the way until the end. I had some difficult moments during my process and l was lucky to have her assistance. I have to say I wouldn't be able to refinance without her help. Her customer service skills and dedication is excellent. I will recommend her directly to my friends and family members.

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  • author
    James Johnson
    Aug 11, 2021
    Nic was really easy to work with and…

    Nic was really easy to work with and always answered my questions in a timely manner. Highly recommend.

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  • author
    Beth O'Brien
    Aug 11, 2021
    Kajal was amazing to work with

    Kajal was amazing to work with! The processes was super easy!!

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  • author
    Prasad Donti
    Aug 11, 2021
    Shoaib Ayub- great loan officer

    Shoaib Ayub was my loan officer for my recent refinance through Loan Depot. He was professional & made the loan review & approval process very simple

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  • author
    Pierre
    Aug 10, 2021
    Thanh Tran - 949-595-7197

    Getting a loan from Loan Depot was the best decision I made. Thanh was very knowledgeable, gave me a better rate than the other lenders and we were able to close in less than 3 weeks. Very honest and straightforward, returning my calls and emails promptly, a pleasure to do business with, I have already recommended him to my friends and family. I have to say all the people I interacted with at Loan Depot were great.

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  • author
    Kelley Gallup
    Aug 08, 2021
    Went through the entire process and was…

    Went through the entire process and was then offered a higher interest rate AFTER pulling my credit (hard pull).

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  • author
    Robert Clancey
    Aug 07, 2021
    The fastest mortgage loan I have every…

    The fastest mortgage loan I have every obtained.

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  • author
    Agustin Lim
    Aug 07, 2021
    highly recommended

    the agent Dan park is very helpful and try to solve any issues. the loan app was made very simple online. highly recommended for any mortgage lending needs in the future.

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  • author
    Mike Kelly
    Aug 07, 2021
    Kim displayed the professionalism and…

    Kim displayed the professionalism and attention to detail that is expected from a well seasoned loan officer. Her knowledge and helpfulness explaining the whole process from start to finish shows her commitment to excellence making her a pleasure to work. The integrity Kim displayed throughout the process solidified my decision to work exclusively with Loan Depot for all of my future property endeavors.

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  • author
    Kimberly Casci
    Aug 07, 2021
    So Grateful!

    From the beginning to the end (and I deliberately waiting until everything was completely done) this process and everyone that worked with us made it a totally professional experience. I don’t know why it took me so long but am so happy. Thank you to everyone for the stress-free, easy and super fast refinancing on our home. We couldn’t be happier and have already referred someone to you. Thank you again!

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  • author
    Les Brown
    Aug 06, 2021
    Very happy the way we have been treated…

    Very happy the way we have been treated and guided through all of this.

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  • author
    Lennox Morey
    Aug 04, 2021
    Seems as though I had to deal with…

    Seems as though I had to deal with indistinct policies rather than the problems I am encountering. Employees seemed to do their best.

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  • author
    Vickie Stinson
    Aug 04, 2021
    Loan refinancing

    I was impressed with how fast everything went. We had to redo the initial amount due to my appraisal not being as high as first thought. Once that was done, everything moved along quickly.. I do wish I would have known to cancel my automatic payment, but was assured I would receive that money back. KARISSA AND MARIA were very helpgul.

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  • author
    Matthew Nichols
    Aug 04, 2021
    Very professional

    Very professional, courteous at each step.

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  • author
    Marty Spellman
    Aug 03, 2021
    DO NOT USE LoanDepot

    I recently used LoanDepot for a refinance of my primary residence. The entire process was painful and required a plethora of calls and emails which were not promptly answered. The process dragged on for over 90 days with the same old story.. "We are waiting for the underwriter". Not until I threatened to cancel did the process really start. They were not truthful or just misinformed and gave me placating answers. The delay in what was promised as a 30 to 45 day transaction was a blatant lie. I even researched on the Internet and had concerns about over 75% of the reviews were extremely negative and voiced my concerns and sent over screen shots of the negative reviews. LoanDepot also came highly recommended on other channels. I WILL NEVER USE LoanDepot EVER AGAIN.

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  • author
    Christopher Van Gelder
    Aug 03, 2021
    Morgan McDougall - 949-242-8991

    Morgan and the entire LoanDepot team were great throughout the entire process! My cash out refi went smoothly and any questions I had were answered quickly. I would recommend them for sure!

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  • author
    siryss
    Aug 02, 2021
    It was a great experience!

    It was a great experience! Very easy to work with!

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  • author
    Christine
    Aug 01, 2021
    Alexander Savi- 949-380-3208

    Alex was a wonderful person to work with, he gave me all the information I needed, answered all of my questions and he was there if I needed an answer on a random question. He made it easy to understand the process. I would work with him again and tell my friends and family about him. Christine C. Elliott

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  • author
    Edward Richiez
    Jul 31, 2021
    Erin is incredible

    Erin is incredible. She was quick, responsive and really made feel like she was look over my best interest. I personally am keeping her direct number and cell information for any future property investment I will be doing.

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  • author
    Chris Davies
    Jul 31, 2021
    Great Rate! Smooth sailing cash out refi!

    Just closed on my cash out refi. Smooth sailing ! Rich Hernandez and Mia Deng were in great communication with me the whole way through. I will be using them again in the future!

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  • author
    Shadi Ayyoubi
    Jul 30, 2021
    My refinance took 3 months to get done

    My refinance took 3 months to get done. My CD in no way reflected the final quote I received. Extreme lack of communication and when things were communicated it was in a very lackadaisical manner. Absolute awful experience. At one point they had to reissue my credit because they set up the deed structure incorrectly. Absolutely no professionalism or accountability. I would NOT recommend using LoanDepot.

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  • author
    Monica Wells
    Jul 30, 2021
    Thanh Tran 949-595-7197

    Thanh Tran was a pleasure a to work with. He was very knowledgeable and helpful. He answered all my questions in a timely manner. I would definitely recommend him to anyone looking to refinance. Monica W

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  • author
    LS
    Jul 30, 2021
    Draw you in, waste your time, deny the loan

    If I could give zero stars I would. Loan Depot draws you in by offering lower fees, then you must pay for your appraisal, supply every bit of financial information you have, then you wait and wait and wait. Finally, after many emails trying to get information, your "representative' calls and says (and I quote) "Even though you make plenty of money, you don't qualify for the loan. Underwriting wants to see your 2021 tax return." Wait, What??? We make plenty of money but underwriting wants to see a tax return that we are not going to file for NINE MONTHS!! Oh, and by the way, we're keeping your $500. We were warned to not go with LoanDepot by other mortgage companies, but unfortunately, we did not listen. Take Heed! Stay away!!

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  • author
    Mario Oliveira
    Jul 30, 2021
    I worked with Noah Dolce who in my…

    I worked with Noah Dolce who in my opinion was phenomenal to deal with. Noah was very personable and honest about the entire process. He made my experience simplistic. Loan depot should be proud to have a loan officer like Noah selling their product!

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  • author
    Doug Reimel
    Jul 29, 2021
    Loan Depot delivered the best product and service…

    Loan Depot was recommended by a family member and they didn't disappoint. Superior products beat the competition hands-down. No-nonsense loan officer transparent in offer and follow-up, great portal that made the process so easy and manageable even while travelling.

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  • author
    Mohamed AMER
    Jul 29, 2021
    The assigned "Senior Account Manager"…

    The assigned "Senior Account Manager" was a Disaster. I wonder whether he could read English. I would ask for clarifications/help and his responses do NOT address my inquiry and he was in Left Field most of the time. Our Loan Officer, Ms. Morgan McDougall was a God sent Angel. She is the one who made go through with Loa Depot through her efforts, help and GREAT kindness and patience. I was seriously considering canceling the request from Loan Depot and going to QuickenLoans or AmeriSave has it not been for the Guardian Angel, Ms. McDougall. She has been persevering, answering ALL the concerns and bearing with my frustration with this Senior Account Manager who has been a Disgrace.

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  • author
    Jack Munn
    Jul 29, 2021
    Karissa Sampson wa helpful in…

    Karissa Sampson was very helpful in sorting through all the loan requirements and documents. I would recommend her to anyone. John Munn

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