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First Horizon Review

Reviews 8

First Horizon Bank

Average

Reviews 8

Danielle Greving

Jul. 16, 2023

3 min read

First Horizon Bank Summary

First Horizon is a full-service bank that offers mortgage products, including fixed and adjustable-rate mortgages and USDA, affordable housing, and VA mortgages. You can choose a mortgage to build, buy, or refinance your home, with repayment terms of 15-30 years available. For a conventional mortgage, you typically need a credit score of 620 and a DTI of 43% to qualify. You can apply online or in person.

Pros

In-person branches
Wide range of mortgage loan options
Easy loan application process

Cons

No 10-year mortgage option
Low customer service ratings on BBB

First Horizon Bank at a glance

9.2

Editorial score

Customer Service and Support

Low customer service rating

8.0

Variety of Loan Types

Purchase, Refinance, Home Equity, VA

10.0

Variety of Products

15-30 years

10.0

Online Experience

Useful tools, educational resources

10.0

Geographical Availability

Limited number of states

8.0

Overview

Founded in 1864, First Horizon is a bank that offers a wide range of mortgage products. You can choose from fixed or adjustable-rate mortgages or a mortgage to build a new home. For those who qualify, there are also mortgage programs for first-time homebuyers, as well as VA, USDA, and affordable housing mortgages. The bank’s website offers several mortgage calculators that help you understand all of your options.

In addition to mortgage products, First Horizon is also a full-service bank, offering wealth management, small business funding, commercial loans, and personal banking. The website also features a robust learning center, where you can learn everything you need to know about the home-buying process.

Suitable For?

First Horizon loans are excellent for anyone who is looking for an easy and streamlined loan application process. Once you let the company know you’re interested, a loan originator will get in contact with you to walk you through the mortgage application process.

First Horizon can also be a great option for those looking for both a mortgage lender and a full-service bank. While you don’t need to be a bank member to apply for a mortgage through First Horizon, joining can help you streamline all of your finances.

Types of Loans

First Horizon offers mortgages for those who want to buy, build, or refinance a home. Those looking to buy a home have a variety of loan options to choose from, explained in the table below.

Mortgage Type	Pros	Cons	Down Payment
Adjustable Rate	Usually lower initial interest rate	Rates can fluctuate based on current interest rate, making it harder to track monthly budget	20% of purchase price with no mortgage insurance <20% requires private mortgage insurance (PMI)
Conventional Fixed Rate A fixed rate that makes monthly budgeting easy	A fixed rate that makes monthly budgeting easy	Higher down payment Sometimes higher credit score required	20% of purchase price with no mortgage insurance <20% requires private mortgage insurance (PMI)
USDA	Potentially lower rates More flexible credit guidelines Those living in rural areas are eligible	Geographic and income restrictions apply	No down payment required
VA	Available to US veterans No mortgage insurance requirement	Loan size may be limited	No down payment required
Affordable Housing	Low down payment Fixed-rate loan Eligible to low-income families who have incomes 80% below the median household income	Only available for single-family homes	$500 minimum

First Horizon also offers refinancing mortgages for those looking to lower their interest rates, get a shorter loan term, consolidate existing debts, or tap into their property’s equity.

Mortgages for building a home are also available. Standout features include the following.

Up to 80% financing for those who qualify
Interest-only payments during the construction period
A single closing to save you both time and money

The Application Process

Follow these steps to apply for a mortgage through First Horizon.

Click on the “get started” button on the company’s website, call 866-206-4330, or head to an in-person branch location to speak to a loan originator. First Horizon has branch locations in Alabama, Arkansas, Georgia, Florida, Louisiana, New York, North Carolina, South Carolina, and Tennessee. They are however available online in 50 states.
Speak to a loan originator about your mortgage options. The loan originator will help you select the right type of loan and repayment term.
Gather all of the necessary documents. You’ll need to verify your income and assets with pay stubs, tax returns, bank statements, and investment statements. You’ll also need a copy of your driver’s license. If you’re purchasing a home, you’ll need a purchase agreement. If you’re currently renting, you’ll need to show proof of rental history. Those looking to refinance will need a copy of their warranty deed, property survey, title insurance, mortgage payment coupon, homeowner’s insurance, and flood insurance (if applicable).
Sign a borrower’s authorization so First Horizon can obtain the information about you that’s necessary to close your loan.
After the application, the loan officer will order an appraisal to verify the value of your home.
Once the appraisal is complete and your application has been accepted by the loan officer, the loan officer will prepare your file for underwriting. The underwriter will then review your information to decide whether or not to approve the mortgage loan.
Finally, you will meet with your lender to sign your closing documents.

In total, you can expect the process to take six to eight weeks.

Repayment Terms

Repayment terms vary for each loan. First Horizon offers 15-, 20-, and 30-year mortgages. You can work with a mortgage lender to figure out which repayment term is right for you. APRs also vary according to the loan you select and your financial history.

Help & Support

Phone: 800-382-5465

Email: customerservice@firsthorizon.com

You can also fill out an online customer service request form or go to a First Horizon branch location to speak to a representative.

How First Horizon Compares

Bank	First Horizon	US Bank	Third Federal
Minimum credit score	620	620	620
Minimum down payment for conventional fixed or adjustable-rate mortgage	20% (lower with mortgage insurance)	20% (lower with mortgage insurance)	20% (lower with mortgage insurance)
DTI ratio	<43%	<45%	<43%
30-year fixed-rate APR	6.5%	5.5%	6.19%
Best for	Those looking for an easy mortgage application process	Those looking to work with a trusted bank	Those looking for excellent customer service

Summary

First Horizon is an excellent mortgage lender option for those looking for a variety of loan options to choose from. In addition to fixed and adjustable-rate mortgages, customers can also choose from VA, USDA, or affordable housing mortgages, as well as mortgages to build a home or refinance.

Applying for a mortgage through the bank is easy and can be done online or at a branch location. First Horizon also offers full-service banking, so it’s a great option for those looking to streamline their finances.

FAQs

Q: How does First Horizon determine interest rates?

A: Like other adjustable-rate mortgages, First Horizon’s interest rates change based on the yield of mortgage-backed securities. Changes in the 30-year mortgage interest rates typically correlate with changes in the 10-year United States Treasury Bond.

Q: Is there a fee charged for completing an online application?

A: First Horizon does not charge any fees for filling out an online application. However, you must pay for the cost of the appraisal. Once the appraisal has been ordered, you will not receive a refund.

Q: Does First Horizon require mortgage insurance?

A: Mortgage insurance allows you to qualify for a lower down payment. It is not required for VA mortgages and will not affect your rates if you apply for this type of mortgage. However, for all other mortgage loans, you will need to pay a minimum 20% down payment if you don’t get mortgage insurance.

Q: Who owns First Horizon?

A: First Horizon was acquired by TD Bank in August of 2022.

Physical Address

First Horizon is headquartered at the following address.

165 Madison Avenue

Memphis, TN 38103

(901) 523-4883

Methodology

This review was compiled using information from the First Horizon website.

Written by

Danielle Greving

Danielle is a tech and finance writer with experience in personal finance, cryptocurrency and numerous SaaS companies. Her bylines can be found on MoneyTips, CoinMarketCap, GraniteShares and Top10.com. An avid traveler and former ESL teacher, Danielle's writing blends a wealth of technical and financial knowledge with simple and straightforward explanations for everyday readers.

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Trustpilot reviews

See what some customers are saying about First Horizon Bank

Average

•

Reviews 8

Average

13%

Poor

13%

Bad

74%

jessica klinefelter

25 days ago

First horizon steals your money

First horizon is the absolute worst bank I’ve EVER had the misfortune to deal with. Their customer service reps are rude and unprofessional. They cannot assist you unless you go through 3-5 of them then magically your account appears to make a payment… but they may take your payment, give you a confirmation number, take the money from your account, then swear you never paid it. Regardless of the fact that I’ve never been late or missed a payment. Great way to embezzle money First Horizon. Someone is stealing money from their customers. DO NOT USE THIS BANK. I’ve HAD to pay a loan through them for a couple years now otherwise I wouldn’t but what I’ve written is a monthly issue, over & over again. Let’s not forget they sent the loan to COLLECTIONS over the money they stole and call my elderly father EVERY SINGLE DAY to demand $300… and I’m still paying it EVERY month on time. Don’t believe me? Use this bank and find out. CONSIDER THIS REVIEW YOUR “I TOLD YOU SO”.

c a

2 months ago

Not good

Not good. Customer service is non-existent. This company acquired iberia bank, and ruined everything. Their mobile apps are a joke, basic HTML wrapped in sloppy iOS container to make it work on the app store. Can't say anything good about the experience, moving to Chase. On top of all that, a week after they purchased Iberia, they announced some other company is now acquiring them.

ladyshine

7 months ago

Since First Horizon bought out First…

Since First Horizon bought out First Tennessee Bank, it has been nothing but problems. While FTB had its issues with online and mobile banking, their problems pale in comparison to First Horizon. Updating the app on iOS didn't work, as now the app won't even open. The online website doesn't show my true balance, so I cannot make payments to my creditors. This is atrocious and am thinking it's time to pull my money out and go back to my trusty credit union.

g dempsey

8 months ago

First Horizon is the only bank that…

First Horizon is the only bank that does not have online reports to where you can pull a report for date beginning and ending for preferences like checks or deposits. To get a list of those certain transactions. First Horizon is online operating system will not get business accounts due to these features are necessary and personal accounts also. This is old school online operating system they have now. Changing banks for my needs that Horizon cannot provide.

lynne ridell

a year ago

FH has implemented policies to monitor…

FH has implemented policies to monitor your cash deposits. I sold a vehicle this weekend and went to deposit 5K into my account and was treated like a money laundering criminal. Was put through an inquisition for depositing cash in their bank. Demanded my DL and then asked my occupation and social security number. I went into the bank to speak to a manager and was told their policy is if more 3K cash they put your information into a database, which is code word for being flagged. This is draconian and intrusive. Needless to say, I took my cash and will bank with my Credit Union or small bank. Do not bank with FH if you like your freedom. This is a war on your money and they want to tell you how and what you can do with it, in conjunction with the Leftist agenda in Washington.

jennifer hodges

a year ago

The first horizon located on s church st Burlington NC 27215

The first horizon located on s. Church in Burlington has become a place where I don't want to go. The manager doesn't even try to hide her disgust and impatience when I enter the bank. I go often due to costly mistakes on my part due to many facets of decling health. The atmosphere there is tense and I believe they, the employees, under the guidance of the manager, have already using sarcasm and whispering as a form of communication. Is this the way your company wants to be represented. Due to this judgemental attitude I no longer, first, never want to step foot in the door again and I'll change to a credit union or another customer friendly and patient bank. I so regret joining first horizon. I never have much money, period. But being treated with disrespect , money should not be a factor.

shane shoemaker

2 years ago

Messed up Merger!

I was a Iberia Bank Business Customer for years and absolutely love my experience with Iberia. Last year First Horizon Merged with Iberia Bank. The merger was sloppily with me losing access to my accounts without getting definitive answers on issues from either Iberia or First Horizon as neither could see the information on the others system. Website is very basic and clumsy now. looks like it was planned by a teenager. Plaid Authentication not working, Venders can not send QuickBooks payments. every time I call I get another number to call. When it was Iberia Bank I made one call and problem solved. I will be moving on to better banking!

enrique iglesias

2 years ago

Better than Bank of America.not hard to…

Better than Bank of America.not hard to do. But still just an average bank. The branch I use has one really great person. And one really terrible person. And the rest are all robots. Wish I could do 2.5 Average. Average.