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CapCenter Review

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Reviews 618

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Michael Graw
Michael Graw
May. 03, 20214 min read

CapCenter summary

Cap Center is a mortgage lender founded in 1997. With Cap Center, you pay zero closing costs when buying a home. The lender charges slightly higher interest rates than its competitors but offers a detailed calculator so you can see how much you’ll save by eliminating closing costs. You can also request a realtor through Cap Center to help you find your new home. Cap Center is accredited with the Better Business Bureau and has an A- rating.

Pros

  • Pay zero closing costs
  • Detailed mortgage calculator
  • BBB accredited

Cons

  • Slightly above-average interest rates
  • Only available in VA, NC, and SC

Cap Center at a Glance

Direct lender or marketplace?Direct lender
Loan typesPurchase, refinance
Featured LoansConventional, jumbo, FHA, VA
Repayment terms:    10-30 years
Minimum Down Payment:3%
Minimum Credit Score:580
Best for:Eliminating closing costs

CapCenter CapCenter View Rates

Overview

Cap Center is a unique mortgage lender that offers mortgages with zero closing costs. This can save you between 1 and 3% on the cost of your mortgage when you close on a new home. Cap Center charges slightly higher interest rates than competitors, but you can use the lender’s calculators to see how much money you will save by eliminating closing costs.

Cap Center offers a wide range of mortgages, including conventional, jumbo, FHA, and VA loans. The lender also offers mortgage refinancing. You can choose a 10, 15, 20, or 30-year repayment period, and you can qualify for a mortgage with a down payment as low as 3%.

One thing to note is that Cap Center is only available in three states at this time: Virginia, North Carolina, and South Carolina.

Best For?

Cap Center is best for homebuyers who want to eliminate closing costs. Most mortgage lenders typically charge closing costs ranging from 1 to 3% of the value of your mortgage, which can be thousands of dollars. Cap Center does not charge these fees and doesn’t subtract them from your mortgage principal.

Instead, it charges slightly higher-than-average interest rates. Depending on the length of your mortgage and the interest rate you qualify for, you could end up saving money by paying no closing costs but a higher interest rate. Cap Center offers a detailed mortgage calculator to help you determine how much you can save.

Types of Loans/Products

Cap Center offers a variety of loans, including conventional and jumbo mortgages, FHA and VA mortgages, and mortgage refinance loans. All loan types come with zero closing costs.

  • Minimum 580 credit score
  • Conventional mortgage rates from 2.280% APR
  • Minimum 3% down payment
  • Zero closing costs
  • 10 to 30-year terms available

The Application Process

You can apply for a mortgage with Cap Center online. You don’t need to submit personal information to get a quote, and you can complete the online application in less than five minutes. You will need to provide information about your income, current properties, and any outstanding debt.

Once you’ve applied, a loan officer will get in touch by phone to complete your mortgage request. Cap Center typically goes from application to closing in a few weeks. Note that once your mortgage has closed, you will be directed to a third-party servicer to make payments.

Repayment Terms

Cap Center offers conventional loans and mortgage refinance loans with 10, 15, 20, or 30-year terms. FHA and VA loans are available in 15 and 30-year terms. 

Help & Support

Cap Center loan officers are available by phone, email, and live chat from 8:30 AM to 5 PM (ET) Monday to Friday. 

Phone: (800) 968-5844

Email: customerservice@capcenter.com

Summary

Cap Center offers zero-closing-cost mortgages in Virginia, North Carolina, and South Carolina. The lender offers a detailed mortgage calculator so you can see how much you’ll save compared to other lenders, and you can apply online. Conventional mortgages are available with 10 to 30-year terms.

FAQ

Will applying for a mortgage impact my credit?

Cap Center runs a hard credit check when you apply for a mortgage, so it will impact your credit score. You can get a quote without a credit check.

Does Cap Center service my mortgage?

No, Cap Center creates mortgages and then sells them to a third-party servicer. You will make payments to the third-party servicer.

Can I close remotely?

No, Cap Center requires you to close on your mortgage in person.

Can Cap Center help me find a home?

Cap Center has a team of real estate agents that you can use when looking for a new home.

Physical Address 

Cap Center, 4510 Cox Rd #402, Glen Allen, VA 23060

CapCenter CapCenter View Rates

Michael Graw
Written byMichael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

CapCenter
CapCenter
ExcellentReviews 618
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Trustpilot reviews

See what some costumers are saying about CapCenter
CapCenter
ExcellentReviews 618
on
Excellent
89%
Great
7%
Average
2%
Poor
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Bad
2%
  • author
    Tom Giles
    3 days ago
    Service was very professional and efficient

    Service was very professional and efficient. The entire team was excellent and very attentive from the agent who set up the app in the beginning and the loan details, to the person who handled all the final paperwork and documents, to the attorney who did the close. I can't imagine anything being more perfect from end to end. The people made the difference.

    ...

  • author
    Brian
    3 days ago
    Good process

    Painless and relatively quick. The only way to improve would be to send a closer to your house

    ...

  • author
    Debbie Bunting
    4 days ago
    The process was so easy

    The process was so easy. Everything went smoothly, and I closed in about a month. Wouldn’t change anything.

    ...

  • author
    Deidri P.
    Jun 10, 2021
    Very kind very professional very fast…

    Very kind very professional very fast very good would recommend them to anyone. Major Banks do a very poor job compared to Cap Center believe me these people know what they're doing thank you

    ...

  • author
    James P.
    Jun 03, 2021
    Great experience

    Great experience, they made it very easy to do my refi. They also had great rates and paid closing costs, a definite win win.

    ...

  • author
    Richard M.
    May 28, 2021
    CapCenter team was fantastic throughout…

    CapCenter team was fantastic throughout my entire refinance process. I couldn't ask for a better team.

    ...

  • author
    Michael Wright
    May 28, 2021
    Refinance went well

    Refinance went well. We got a good rate and closed in a timely manner. Thanks

    ...

  • author
    John Mello
    May 27, 2021
    easy

    easy, fast and yes no closing cost.

    ...

  • author
    Dorothy P.
    May 27, 2021
    Refinance

    Capcenter was very thorough and guided me along the process. The people I worked with were extremely helpful. Zhane, was and is outstanding, and Greg was also very patient and helpful. This is a great company and I hope to see great things happening with them in their future. Thank you and many blessings to each one. Dorothy P.

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  • author
    Frederick M.
    May 27, 2021
    Everything was very organized and…

    Everything was very organized and efficient. I planned to do a wire transfer but found out it not a easy process. Would do cashiers check in future. Also Wells Fargo took another draw from my checking account 2weeks after closing. Not a pleasant surprise.

    ...

  • author
    Doug P.
    May 27, 2021
    The CapCenter mortgage refinance experience

    The CapCenter mortgage refinance process was relatively painless. It definitely helps to have all your paperwork in order ahead of time, but the agents there work with you and keep you up to date on what is needed and when. It was a very seamless process!

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  • author
    Marcus W.
    May 20, 2021
    Unbeatable Deals

    Finding a trust worthy lender without those pesky fees, hidden or not, is a task in itself now days. The Cap Center team members handled my concerns and needs with the utmost care and it’s greatly appreciated. As I’ve told several lenders, you can not beat Cap Centers cost effective prices and rates. Again a huge “Thank You” to all the Cap Center team members for helping meet my refinance needs.

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  • author
    John M.
    May 20, 2021
    We shopped around and CapCenter…

    We shopped around and CapCenter provided the best deal handsdown. Most painless and streamlined process we've ever been through. Would definitely recommend and and use them again if the need ever arises.

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  • author
    Zachary G.
    May 14, 2021
    Melissa Natalie and Hannah were awesome…

    Melissa Natalie and Hannah were awesome the whole time even till the end Tina was great when it was closing day to sign my papers I would recommend Cap Center to everyone Thank you all for everything

    ...

  • author
    customer
    May 13, 2021
    The CapCenter team was a pleasure to work with. They were responsive and on top of everything during the entire process. The process went even smoother than we could have hoped for. No surprises ever

    The Cap Center

    ...

  • author
    Kevin W.
    May 13, 2021
    great people to deal with

    great people to deal with. very knowledgeable people.

    ...

  • author
    Nora K.
    May 13, 2021
    I am a Real Estate Broker and have many…

    I am a Real Estate Broker and have many Clients that have used CapCenter. When it came time for me to buy another home, I called CapCenter. The Team kept me in the loop at all times. They did exactly what they said they would! It was very pleasant and not a stressful experience as typical sales go. I will recommend CapCenter to everyone!

    ...

  • author
    James
    May 11, 2021
    Former Real Estate Attorney…

    I am a former Real Estate Attorney who has moved to the Public Sector. I refinance my how and the process was flawless. From the origination, through the process and to the closing the three individuals were professional, efficient, truthful and polite. I got a good rate. I would use them again.

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  • author
    Donnie R.
    May 07, 2021
    Great staff and was easy to do a refi

    Great staff and was easy to do a refi

    ...

  • author
    Neet D.
    May 07, 2021
    amazing!

    amazing!! so transparent!

    ...

  • author
    Linda J.
    May 06, 2021
    Value is great, not so much communication

    Value is great. However, it appears one hand doesn’t know what the other one is doing. Initial contact person was very helpful, was then contacted by an insurance specialist who I never heard from again after providing all requested info. Virtually all contact with the second contact person was done via email, and after clarifying the week before what was needed to bring to closing, found out less than 24 hrs before that this had changed. Not at all impressed with closing process. Don’t sit me at a table with all admin eyes on me like a criminal and tell me to read through this myself, holler if we have questions. I even had to remind closing agent to collect our money, after she bid us farewell. Due to timing, I paid out of pocket for an upcoming property tax escrow funding, only to discover my taxes had been paid by previous lender. Now I have no reimbursement coming on escrow from old lender, and a huge overage in new escrow.

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  • author
    Joyce W.
    May 06, 2021
    The process could have been a little…

    The process could have been a little more easier at the underwriting department. Kind of made things difficult. The main thing is that I got the loan and I appreciate you all.

    ...

  • author
    Mark W.
    May 06, 2021
    Truly a no cost refinance

    Truly a no cost refinance. My only expense was a fee charged because I did not want to include taxes and insurance in the payment. Very pleased with the process, but the time required was a bit longer than I had planned on.

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  • author
    Adam T.
    May 03, 2021
    Cape Center was very on top of…

    Cape Center was very on top of everything, they stayed in touch throughout the whole process and made sure I knew what the process was going to be like. It was very easy and the staff were very pleasant and knowledgable regarding my refi. I was overall very happy with CapCenter.

    ...

  • author
    Teresa Baclagon
    Apr 30, 2021
    Great experience with CAP Center

    Great experience with CAP Center. It was very effortless, I will do it again with them in a heartbeat. Every one was excellent to work with, Thank you very much. My kudos to Niko Thurman and Jose Ilaraza for making it a very smooth process.

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  • author
    John D.
    Apr 29, 2021
    Easy process low fees

    Easy process low fees

    ...

  • author
    Patricia L.
    Apr 29, 2021
    Kudos to Cap Center for another great…

    Kudos to Cap Center for another great experience. Special thanks to Jada for getting us over the hump when things became a little complicated.

    ...

  • author
    Tiffanie H.
    Apr 29, 2021
    Our experience with your company was…top notch!

    Our experience with your company was absolutely awesome. From start to finish Malik Lawrence and Taylor Weber were always available for questions, always professional and friendly, and very responsive. They were knowledgeable on every question I had. They both made refinancing a great experience and we highly recommend them and CapCenter.

    ...

  • author
    H. Cooper
    Apr 29, 2021
    Piece of cake!

    We had a great experience refinancing with Cap Center. We explored several different options and were able to land on one that helped us meet our goals. Everyone we worked with was courteous and professional, and the process was smooth and speedy. Definitely recommend!

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  • author
    Amanda R.
    Apr 22, 2021
    Great experience

    Great experience! Process was efficient. Rates were competitive and no closing costs!

    ...

  • author
    Leslie S.
    Apr 22, 2021
    Cap Center 5 Star Review

    This was my third time using Cap Center and just like the other times in the past, everything went smoothly and quickly. Would recommend them without hesitation.

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  • author
    Eric F.
    Apr 22, 2021
    Their App/website is much easier than…

    Their App/website is much easier than everyone else's and they were very transparent about their rates online. I did not have to enter in all my information before they would show me their rates. Plus they were lower than everyone else. I went with their no closing cost refinance and it was a smooth process.

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  • author
    Bruce
    Apr 22, 2021
    Great company

    Great company. The refi was fast with no hassle. No fees was the best of all. No going through third parties and their bills. I can highly recommend them!

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  • author
    Vance H.
    Apr 22, 2021
    Relatively easy application

    Relatively easy application. Very good customer attention. No big surprises. Thoroughly pleased.

    ...

  • author
    horton
    Apr 15, 2021
    We are a repeat customer of CapCenter

    We are a repeat customer of CapCenter. It was a long time ago, but I remember that it was an easy process, the employees were courteous and no closing costs. I decided to give my current mortgage holder a chance to match CapCenter's numbers. I called them twice and was on hold both times for over 30 minutes. I really figured they would not be able to match it, but I am a long-time customer and wanted to give them a chance. Apparently, they do not have enough employees. Every time I phoned CapCenter, someone answered or called back, or emailed shortly thereafter. I would recommend CapCenter to anyone.

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  • author
    Annette Woolwine
    Apr 15, 2021
    Wonder Experience

    I had a wonderful experience refinancing my home through CapCenter. They made everything easy to handle and answered all of my questions. I highly recommend them.

    ...

  • author
    Daniel K.
    Apr 15, 2021
    Except for the online process

    Except for the online process, everything is A+. The online process should be a step-by-step process where prior steps are locked in at the time of acceptance. It should manage the next steps automatically so that the customer does not need to feel left in the dark as to where to go. The process that allows the customer to review what has been done should be separate with no changes allowed. If mistakes are made, they should be corrected through an associate.

    ...

  • author
    John Bethune
    Apr 15, 2021
    Highly Recommended

    We researched a refinance by contacting several institutions. CapCenter was easily the best option. Once a decision was made everything went very well. Could not ask for a better more efficient experience.

    ...

  • author
    Shane L.
    Apr 15, 2021
    Quick and easy

    Quick and easy, great customer service!!!

    ...

  • author
    Leigh H.
    Apr 14, 2021
    They were responsive

    They were responsive, clear, and their refinance rate was fantastic.

    ...

  • author
    Waverly Grayson
    Apr 14, 2021
    Give CapCenter a try

    We (my wife and I) just refinanced our home mortgage through CapCenter. Summary of our experience with CapCenter: Overall our experience with CapCenter was excellent and we recommend CapCenter if you are considering refinancing your home. CapCenter advertises and promotes itself as a no-fee or “Zero Closing Cost” mortgage lender, and they provided a list of costs and fees that most lenders charge or pass through to borrowers but that CapCenter eats or waives, saving the borrower more than $2,000. My own research into lenders and their practices confirmed the accuracy of this. CapCenter’s interest rates were the same or even a bit lower than those of other well-know mortgage lenders, so those savings on fees really do make the real cost of the CapCenter loan significantly lower than most others — at closing and over time. Almost all of our dealings were with two CapCenter associates, MK and JS, both of whom were friendly, personable, knowledgeable, attentive, responsive, even-tempered, patient, and almost always available. They kept us up to date and fully informed through the entire loan process. I hope this brief synopsis provides the information you need to give CapCenter serious consideration in your search for a mortgage lender you can trust and who makes the process a lot more pleasant than you probably expect. Over time it is my intention to add a more detailed accounting of our experience in the search for the optimum — or optimum-er(?) — mortgage plan. If, like us, you don’t have a lot of experience in mortgage financing, you may find what we learned about pros and cons, advantages and pitfalls of various features, schemes and processes helpful in your own search. Good luck.

    ...

  • author
    Scot D.
    Apr 13, 2021
    The application process was very easy

    The application process was very easy. We could not use the portal system with our computer, it would not download the documents. We could not get help with this issue. So we requested documents as an attachment. The closing went smoothly. However the disbursement of cash out funds to us did not go as smooth. We finally got our funds 4 days after the 3 day right of recession and the funds were not wired but a check was sent by Fed Ex. So now we have a hold on the funds by our bank. Cap center offers really good rates and fees and if you are doing a rate\term refi I would highly recommend them. For cash out refills I would say just be prepared to wait for your funds for longer than the 3 days.

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  • author
    Deborah Leslie
    Apr 13, 2021
    The entire process was very nice.

    The entire process was very nice. The personnel were professional, patient to my many questions and very helpful.

    ...

  • author
    John G.
    Apr 09, 2021
    Yes, Yes, Yes!

    The CapCenter rep who managed our application and closing was exceptional. We found the overall process to be streamlined and we are very happy with the very competitive costs and interest rate. Would we do this again? Yes, Yes, Yes!

    ...

  • author
    Mrs Holly Ditto
    Apr 08, 2021
    The Capcenter process is quick and…

    The Capcenter process is quick and easy. The online portal is user friendly. The staff is easy to get a hold of and they walk you through the process.

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  • author
    Shirish S.
    Apr 08, 2021
    I am very satisfied with service…

    I am very satisfied with service provided Excellent rate and service , cooperation God keep you blessed Contact shirish 9088840714 if needed

    ...

  • author
    Carolyn F.
    Apr 08, 2021
    I was referred by a friend to Capcenter…

    I was referred by a friend to Capcenter years ago and have used them twice on a new purchase and twice on refinancing. The same people are still there, and when staff doesn't turnover, its a sure sign they are happy and competent. The biggest plus to using a mortgage closing company over a bank, is that there are no bank fees, and you will save thousands of dollars. Highly recommend Capcenter.

    ...

  • author
    Anthony S.
    Apr 04, 2021
    Great Re-Fi company

    Great company to work with on a re-fi. Application process is easy; their service level is top-notch. Highly recommend.

    ...

  • author
    James
    Apr 02, 2021
    We found the process very easy and…

    We found the process very easy and always got an answer every time we asked questions. Everything was simple and clear about what was going to happen with our new mortgage.

    ...

  • author
    Letra T.
    Apr 01, 2021
    hello I am totally satisfied with the…

    hello I am totally satisfied with the entire process , I would recommend CapCenter to anyone. thanks again.

    ...

  • author
    Michael Burdick
    Apr 01, 2021
    The One-Stop Shop!!

    Capcenter made this process so streamline and easy it's mindboggling. 21 day turnover on a new home. WHO DOES THAT? These awesome folks did. From beginning to end, all in house. No pushing into "better" deals or property. You find that house and want it fast? Look no further.

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  • author
    TAS
    Apr 01, 2021
    Refinancing was easy

    The entire refinancing process was quick and efficient. The communication form Cap Center was excellent. I would not hesitate to use them in the future.

    ...

  • author
    Kerith T.
    Apr 01, 2021
    Couldnt have been easier

    From the start of the process to the closing it was amazingly easy. From uploading documents into the portal, email communications and sitting on the phone answering all my million questions. I would recommend using them for your first time home buyer purchase to refinancing. Will definitely use them again in the future!

    ...

  • author
    Tim
    Apr 01, 2021
    Many Kudos!!!!

    The entire process was smooth and uneventful. We worked with Kevin and Andy and they were super responsive to any questions and concerns I had along the way. Other banks I had reached out to were too busy to work with me (lower balance refinance on an investment property), but Kevin and Andy made it happen. Went from 4.875 to 2.625. With all the COVID protocols, closing was arranged at our home, on our schedule. Amazing!!! I am a fan and will reach out to them again if ever the need arises for a mortgage. Many kudos!!!!

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  • author
    Pam B.
    Apr 01, 2021
    Great job easy to work with very…

    Great job easy to work with very responsive

    ...

  • author
    Glenn C.
    Mar 25, 2021
    Took a little longer than last time but…

    Took a little longer than last time but everything went well very professional glad I did it.

    ...

  • author
    Debra G.
    Mar 25, 2021
    Thank you CapCenter

    This was the best home purchase, mortgage, and closing experience ever. The folks at CapCenter were wonderful - so caring and understanding and helpful. Communications were spot on and closing happened as initially scheduled, right on time. Thank you CapCenter, for all you did to help me.

    ...

  • author
    Richard C.
    Mar 25, 2021
    The process went quickly and everything…

    The process went quickly and everything was easy to complete using their portal

    ...

  • author
    Garrett Maley
    Mar 25, 2021
    Just recently completed a mortgage…

    Just recently completed a mortgage refinance with CapCenter. They were totally professional and extremely attentive to my needs thought the entire process. Couldn't ask for better treatment and will use them again when my needs change. Of especial note was my dealings with Malik Lawrence and Parker Corron. They proved invaluable to keeping my small loan process on track. Additionally, their closing agent, Cindi Anderson, came to my home during this pandemic inconvenience, and wrapped-up the entire 'closing' in less than half an hour. Again, they were all great, and as we all know.....employees or personnel are what make a company. Hats off to CapCenter!

    ...

  • author
    Jonathan B.
    Mar 25, 2021
    CapCenter was very responsive and…

    CapCenter was very responsive and efficient. We had a quick closing deadline, and they were able to get everything completed in time with no delays. This is my second time using CapCenter, and both experiences went very well.

    ...

  • author
    Kevin O'B
    Mar 19, 2021
    Super easy process

    Super easy process, no hiccups, when they say zero closing costs it truly is no hidden fees, smooth refi

    ...

  • author
    Matthew R.
    Mar 18, 2021
    I had a great experience with Cap…great experience

    I had a great experience with Cap Center the process was smooth quick and painless I enjoyed the e-signature and the quick closing the staff was knowledgeable gave me updates and let me know where I was at in the process every step of the way.

    ...

  • author
    Richard P.
    Mar 18, 2021
    Repeat customers...well done

    Repeat customers...well done! Thanks.

    ...

  • author
    Mark H.
    Mar 18, 2021
    Simple and Easy to Use

    CapCenter handled everything efficiently and quickly. From a technology perspective, their portal facilitated documentation and signatures easily. Finally, a business recognizes how much consumers hate paying for unnecessary closing costs.

    ...

  • author
    Robert H.
    Mar 18, 2021
    Easy to use and great customer service.

    Easy to use and great customer service.

    ...

  • author
    Timothy B.
    Mar 18, 2021
    Awesome

    Staff was awesome

    ...

  • author
    KSD
    Mar 18, 2021
    Excellent experience!

    Excellent experience from initial inquiry to closing! Everyone was extremely knowledgeable and answered all of my questions patiently. Highly recommend!

    ...

  • author
    Melissa M.
    Mar 18, 2021
    Great experience

    Overall, great experience. Expectations were set and I was kept in the loop all along the way.

    ...

  • author
    Jesse P.
    Mar 18, 2021
    Super easy to work with

    Super easy to work with. I spent a total of two hours of work for a refinance - and this included thirty minutes of signing everything at closing. Awesome!

    ...

  • author
    Andrew Hildreth
    Mar 11, 2021
    Cap Center is trustworthy.

    Cap Center is trustworthy.

    ...

  • author
    Howard Churchill
    Mar 11, 2021
    Great Company

    Great Company! This is our third using them.

    ...

  • author
    David S.
    Mar 11, 2021
    Excellent experience with our…

    Excellent experience with our refinance. Highly recommend CapCenter!

    ...

  • author
    Aaron M.
    Mar 11, 2021
    Process was very smooth and questions…

    Process was very smooth and questions were answered quickly.

    ...

  • author
    Tara H.
    Mar 11, 2021
    This is the 2nd time I've used Cap…

    This is the 2nd time I've used Cap Center and it's really no hassle, and high quality service! Most everything is online and you even have the option for them to bring closing papers out to your car due to COVID (on closing day)

    ...

  • author
    skittleseer
    Mar 04, 2021
    Another great experience with CapCenter

    It was such an easy process. You e-sign documents online, provide some documentation and sign some documents on the day of closing. The best parts is no closing costs and a great rate. This is our second refi with CapCenter and if the rates drop more six months from now, we may do it again.

    ...

  • author
    Andrew Hildreth
    Mar 04, 2021
    Review of Cap Center Recent Experience

    I have used Cap Center over the years for refinancing my mortgage and in every instance have found Cap Center to be reliable, competent and a pleasure to work with.

    ...

  • author
    Doug Johnson
    Mar 04, 2021
    excellent

    The experience my wife had with CapCenter was top notch an first class! No stress or pressure. the final closing was under 15 minutes. Thank you and your team, they made us feel appreciated and that our business made a difference. Doug and Pam Johnson

    ...

  • author
    John
    Mar 03, 2021
    Terrible!!

    Terrible!!! Submitted all the documentation which was a lot. I get a call 4 days later sorry we don't do re-fi's for self employed because of COVID. That was it. Nothing on the website eluding to that it all. Spoke to a manager by request and asked why they would waste my time and theirs like that and got nothing. Very troubling business practice.

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  • author
    Edward C.
    Feb 27, 2021
    Professional and knowledgeable staff

    Professional and knowledgeable staff. I have very high customer service expectations and their responsiveness is above the rest. They bent backwards to make sure I was taken care of and ensure a smooth process. We could not have been more satisfied.

    ...

  • author
    Cheryl D.
    Feb 25, 2021
    They let you know every steep of the…

    They let you know every steep of the way where you are in the process. Have used Capcenter 2 times now for refinance.

    ...

  • author
    Marcy P.
    Feb 23, 2021
    Less than impressive

    We closed on Feb 12 2021- gave a void check for electronic funds for our cash out - Feb 22,2021 had to call for no funds received was told it will be another few days At closing we were told we will have our funds by Wed Feb 17. Get the timelines straight so clients are told what is realistic for electronic funds ... Very disappointing interaction with Cap Center we had used the company 4 other times - won’t be back...won’t recommend

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  • author
    Jimmy H.
    Feb 19, 2021
    This is my second time to get a…

    This is my second time to get a mortgage from Capcenter. Both times was pure efficiency, great communications, and the lowest price. It's time for them to move into the Florida market where I need a mortgage very soon!

    ...

  • author
    Theresa
    Feb 18, 2021
    Very easy and quick re finance

    Very easy and quick re finance. I would use Cap center again if needed. Everyone was very nice and easy to work with.

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  • author
    Brian L.
    Feb 18, 2021
    World class service from everyone…

    World class service from everyone involved! CapCenter, you are on your game! Thank you!

    ...

  • author
    Stephen F.
    Feb 18, 2021
    There were a few bumps along the way

    There were a few bumps along the way,but in the end we worked our way through.No pain no gain. We are happy with the outcome. We would certainly recommend the Cap Center to anyone.

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  • author
    Dr. Lenn Murrelle
    Feb 18, 2021
    Excellent first experience with a CapCenter re-fi.

    My recent cash-out re-fi with CapCenter went as well as any of the 12-15 mortgage-related processes I've been through. From start to finish, the CapCenter team handled our mortgage re-fi with consistent and refreshing competence, friendliness, punctuality, and support. It sounds silly, but I felt several times like CapCenter had an "Easy" button that had been pushed. Mortgage rates are very important to me, and the rate that CapCenter offered me was sufficiently better than that of my long-time loan broker that I made the switch. Good call. I would welcome the opportunity to work with CapCenter again at any time.

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  • author
    James K.
    Feb 11, 2021
    Seamless experience with a team that…

    Seamless experience with a team that was on it from the start. There was an irregularity on the closing disclosure which caused a delay during the closing as the team tried to verify/explain one of the numbers. Ultimately, CapCenter provided a lender credit in our favor given the circumstances. Solid customer service.

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  • author
    Vivek J.
    Feb 04, 2021
    I am very satisfied

    I am very satisfied

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  • author
    JOEL C.
    Feb 04, 2021
    Best mortgage experience I've ever had.

    Best mortgage experience I've ever had.

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  • author
    Eleonore N.
    Jan 28, 2021
    Financing or refinancing of Property

    I have used the Cap Center twice for my real estate closing and was extremely happy with the professionalism of their agents as well as the help provided to me during the financing and/or refinancing of my home.

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  • author
    Graybrow
    Jan 28, 2021
    Great to do business with from start to…

    Great to do business with from start to finish!

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  • author
    David
    Jan 21, 2021
    Easy and fast

    Easy and fast

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  • author
    Shayanna Aquino
    Jan 14, 2021
    Awesome people! Easy process!

    My husband and I were first-time homebuyers. I heard cap center's radio advertisement and decided to check them out. We started the loan process with them in early December and closed in about 1 month. Adam Sugg was our loan officer. He was very nice and helpful and responsive to my many questions throughout the process. Brandon Washington was a closing officer who was also a big help. I would highly recommend cap center!

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  • author
    Angela S.
    Jan 14, 2021
    CapCenter has the process down pat

    CapCenter has the process down pat. This is the third time I have refinanced with CapCenter and the process has always been easy and efficient I have also referred my family, friends and colleagues based on my experiences. I took the time to write this review because it’s true. Good products and good people.

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  • author
    Robert M.
    Jan 14, 2021
    I appreciated their timely guidance…

    I appreciated their timely guidance throughout the process of closing my loan.

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  • author
    Kenneth Albers
    Jan 12, 2021
    It's worth your time!

    Applied for a refinance and within in a short period of time we were closing on the home! Very simple process of uploading and down loading documents. Thank you for your honest service. Would highly recommend.

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  • author
    Linda P.
    Jan 07, 2021
    Quick closing

    Quick closing. Responsive. Easy as 1-2-3

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  • author
    Sandra B.
    Jan 07, 2021
    Excellent customer service

    Excellent customer service and savings of closing costs allowed me to put that money into home improvements I highly recommend Cap Center

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  • author
    George Whiting
    Jan 07, 2021
    When asking for required information

    When asking for required information, it was last minute before it was due or only received documents when asked for them. Closing was efficiently smoothly done.

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  • author
    Amy K.
    Dec 31, 2020
    Easy to work with

    Easy to work with. Always available for questions. Returned calls promptly. Almost everything handled through email and quickly, with my schedule that was a blessing. Would definitely use again. You can not beat the convenience of working with them. 100% painless for a re-finance!

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