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Better Review

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Reviews 752

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Nadav Shemer
Nadav Shemer
May. 03, 20214 min read

Better summary

Better Mortgage Corporation is a direct lender that uses technology to provide a fast and transparent digital mortgage experience backed by customer support. It was founded in 2014 and is backed by big-name investors including Citi, Goldman Sachs, Kleiner Perkins, and American Express. To date, it has originated more than $2 billion in conventional mortgage loans.

Pros

  • Almost entirely digital process
  • Algorithm reduces importance of credit score
  • No origination or lender fees

Cons

  • Not available in all 50 states
  • No government-backed loans
  • Better may transfer your loan to another service provider
Betterat a glance
4.6

Editorial score

Customer Service and Support

7 day a-week phone support

5.0

Variety of Loan Types

Purchase, Refinance, Jumbo

4.0

Variety of Products

30-year, 20-year, and 15-year fixed rate and 10/1, 7/1 and 5/1 adjustable rate

5.0

Online Experience

Helpful online resources, very easy to use website

5.0

Geographical Availability

Available in 43 states

4.0

Better Better Visit Better

Overview

Better Mortgage is a lender for the digital age. It’s one thing to offer online applications; Better Mortgage goes a step farther, utilizing a proprietary algorithm to quickly assess and approve home buyers from a diverse range of backgrounds. Thanks to its mostly digital platform, Better is able to save on overheads. This allows it to charge borrowers no origination fees, no lenders fees, and no commissions. This platform really is digital from start to finish. You can log in anytime to see where you are in the process and what can be done to keep things moving.

Suitable For?

All types of borrowers that meet the minimum credit score requirement stand to benefit from Better’s streamlined online mortgage process. However, the group that stands to benefit most are minority borrowers. As Fortune noted in their review, Better’s customer base is dominated by groups like single women, minorities, and LGBT couples who have traditionally found it difficult to get approved by mortgage lenders.

Types of Loans/Products

Better Mortgage offers conforming loans only, with a choice of fixed or adjustable rate mortgages. In addition to conventional mortgages, it offers a wide range of other products and benefits.

Here are the other products:

  • Better Real Estate. Matches you with a trusted real estate agent. Tell Better what you’re looking for, then it will match you with a specialist and pass along the savings to you (up to $2,000 off closing costs).
  • Better Settlement Services. Once you’re far enough in the process to think about third-party closing costs, Better can help match you with affordable third-party services. Its nationwide notary network can meet you wherever you’d like.
  • Better Cover. Whether you’re buying or refinancing, all Better loans need homeowner insurance. Fortunately, Better can match you with the right carrier in seconds, using the information you already provided in your application. You don’t have to do anything except decide whether to accept.

The Application Process

Better's application process is entirely online and takes only about 3 minutes for house hunters who are just looking for basic pre-approval, although the website indicates that it takes up to 2 hours if you are shopping for a home and 30 minutes if you've found a specific property to buy. The application for refinancing takes just 3 minutes.

Once you’ve answered basic questions about your financial situation, home equity, or prospective property, you’ll be sent an initial loan estimate and connected with a dedicated loan officer for more in-depth support along the way. Once you’ve carried out a list of tasks which you’ll receive with your loan estimate, you’ll be able to request to lock in a rate. Better usually closes on a mortgage loan within 3-6 weeks after rate lock, often 10 days faster than the industry average.

Rates and Terms

Better’s repayment terms are 15, 20, or 30 years, with 5/1, 7/1, and 10/1 options for adjustable rate loans. Since all of Better’s loans have no prepayment penalties, you can pay the loan back sooner than the end of the repayment term if you wish.

Average closing costs are $3,598 in third-party fees for a purchase loan, or $1,824 in third-party fees for a refinance loan.

Better’s rates are extremely competitive. Most of all, it offers real-time, transparent rates on its website, without having to make a formal request. 

Help & Support

Better offers a single, dedicated loan officer to every applicant to help you through the loan process. In general, you can get in touch with Better’s customer support by email at hello@better.com, via phone, or schedule a convenient time for a representative to call you back using the online form. Both your loan officer and general customer support are available from 9am to 9pm ET Monday-Thursday, 9am to 6pm ET on Friday, 12pm to 4pm ET on Saturdays, and 12pm to 6pm ET on Sundays.

Better offers plenty of information on the website with an easy to find and easy to navigate FAQ section and lots of educational resources.

Ph: (415) 523-8837

Summary

Better is one of a handful of tech-driven digital mortgage lenders disrupting the traditional mortgage industry. With a speedy loan approval process, competitive APRs, and no origination/lender fees, it’s an option worth considering if you’re in the market for a loan. Although it imposes the same minimum 620 credit score characteristic of most lenders, its algorithm makes it more favorable to people in the 620-700 range than its rivals.

FAQ

Q: Will Better service my mortgage? 

A: Yes, but not necessarily for the entire lifetime of the loan. At some point, Better might transfer your loan to a permanent servicer. It has a large roster of servicers and mortgage investors, including major US banks, government-sponsored entities, and specialized servicing firms. Better will notify you if it transfers your loan to a third party.

Q: Does Better offer commercial or construction loans? 

A: No, there are no commercial construction loans at this time. 

Physical Address

Better Mortgage Corporation

459 Broadway FL 5,

New York, NY 10013

Better Better Visit Better

Nadav Shemer
Written byNadav Shemer

Nadav Shemer specializes in business, tech, and energy, with a background in financial journalism, hi-tech and startups. He enjoys writing about the latest innovations in financial services and products. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

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  • author
    Martha and Rick Carmona
    a day ago
    Super smooth and fast

    Everything about working with Cindy and better mortgage was so, so smooth. It was easy and we still can’t believe how quickly it all closed .

    ...

  • author
    peter lee
    2 days ago
    Great experience for first time buyers!

    Madison and Stephanie were very responsive and proactive throughout the whole process. Every time I had a question they would answer fast and with details to put my mind at ease. They’d also proactively contact my realtor to make sure everything was moving along and on track. Periodically heys check in with me just to see if I had any questions. Their website and dashboard were easy to use, and I liked how I could ask my questions and check details without necessarily having to get on a call during my work day. Great experience!

    ...

  • author
    Cody Lang
    2 days ago
    Absolute stress-free Home-buying experience

    I have bought several homes in my lifetime and this has been the absolute best experience I’ve ever had. My team at better, Marwa and Megan work an absolute pleasure to work with. They were both extremely knowledgeable and the level of support was unbelievable. They were both prompt when getting back to me to answer my questions. They even answered questions during the weekends and after hours which is unheard of. I want to say you big thank you to both of them and to Better Mortgage overall for putting together this home-buying platform. Thank you again for all you did to make this a wonderful experience.

    ...

  • author
    Franklyn Quiteh
    2 days ago
    Simple and Easy

    Made the home buying process SUPER EASY!

    ...

  • author
    RYAN ACIERNO
    3 days ago
    The process was awesome and extremely…

    The process was awesome and extremely easy.

    ...

  • author
    Paul
    3 days ago
    I recently refinanced with Better

    I recently refinanced with Better. I was in process with another lender but switched to Better as they were offering a better deal. Went from application to closing in two weeks. Extremely fast and efficient service. I highly recommend using them. They were very attentive and kept me informed at all times.

    ...

  • author
    Sidney L. Orret
    Nov 24, 2021
    Third time using Better.com and as…

    Third time using Better.com and as before this time the process was flawless and smooth. The team is very responsive and the communication is superb when needed.

    ...

  • author
    Michael Young
    Nov 24, 2021
    Fast, efficient, great result

    There are a lot of steps in the process. Better made those steps easy and quick. There was help when I needed it and an efficient process when I knew what to do. Most importantly, I settled on a,loan that was a good and fair as possible.

    ...

  • author
    Customer
    Nov 23, 2021
    Very easy process to apply

    Very easy process to apply, uploading docs was simple and everything went smooth. Good communication throughout and portal was up to date with information. Even when something came up it was handled and resolved right away.

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  • author
    Erin Mihalik
    Nov 23, 2021
    Better made everything easy

    Better made everything easy. The entire process was pretty simple. Just stay on top of your tasks and you'll be ok!

    ...

  • author
    Wellington Rolle
    Nov 23, 2021
    Phenomenal Experience

    The overall experience was just phenomenal. From start to close Troy kept us informed. Whenever there was a task to complete there was a timely email, whenever there was a concern he addressed it promptly. Troy is a great advisor. An asset to the company. I would recommend Better Mortgage anytime

    ...

  • author
    MING XIE
    Nov 23, 2021
    VERY MUCH IMPRESSED

    VERY MUCH IMPRESSED. THEY ARE PROFESSIONAL AND EFFICIENT. ONLY ONE SUGGESTION: NO APPRAISAL FEE IS CHARGED IF DECLINED. MOST OF CLIENTS ARE NOT SURE IF THEY CAN BE APPROVED WITH THEIR LOAN REQUIREMENT. IT IS RISK TAKING TO PAY APPRAISAL FIRST WITHOUT KNOWING IF THAY CAN BE APPROVED. THIS POLICY WILL LOSE A LOT OF BUSINESS. WHEN I TALKED TO YOUR HOME ADVISOR SHE SAID THAT I WOULD HAVE TO DO APPRAISAL AT MY COST I THOUGHT THIS IS A FAKE LENDER BECAUSE MOST OF LENDING COMPANIES WOULD NOT CHARGE FOR APPRAISAL IF YOU ARE DECLINED.

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  • author
    Todd
    Nov 23, 2021
    Arrowwood House

    Better has a good online experience backed by responsive professional staff.

    ...

  • author
    Andre Emmanuel
    Nov 23, 2021
    Home Advisor to the rescue.

    My Home Advisor Kurtis customer service kept me with Better. I was disappointed after I had already locked in a rate a competitor offered a loan that was 6k lower then Better and Better was not going to match it. However because of all the time invested with Kurtis my family decided we rather close the loan on time then risk starting a new.

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  • author
    Don Parkerson
    Nov 22, 2021
    Quick and Efficient Re-Finance

    Better was very impressive in how organized and efficient their process was. Between home and offices, I have been through many mortgage processes and this was, without doubt, the most organized and seamless process.

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  • author
    John Breedlove
    Nov 22, 2021
    Very seamless and efficient process

    Very seamless and efficient process. The best mortgage experience that I've encountered. The web interface and communications from the team are first rate.

    ...

  • author
    Jen Eyl
    Nov 22, 2021
    Did not file my refinancing paperwork properly and now my title is messed up.

    I refinanced with Better.com in October 2020. The refinance process was pretty smooth. They were professional and responsive. But now, a year later, I am applying for a HELOC, and the bank has found that Better.com did not file the paperwork to discharge my previous mortgage loan. So, my home's title is not clean and I cannot get the HELOC loan until this is taken care of. If you refinance with Better, be wary that they will not file all the paperwork and that it will come back to bite you in the butt at a later date. What a headache. I have contacted them twice in the past week, and received no response.

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  • author
    Jody
    Nov 21, 2021
    Rachel is a SUPERSTAR

    Rachel is a SUPERSTAR! She helped us jump through all of the hurdles associated with financing the purchase of our new home. And not just once, but twice! With all of the COVID 19 and supply chain issues, our house construction kept getting delayed to the point that we had to cancel our first loan application and start a new one (the house took five months longer than expected), but Rachel hung in there with us and made the extra effort to keep us informed and on track. Thanks again for being so helpful. The only downside to the entire process is the music you play when we were on hold - it belongs in a mortuary, not an awesome mortgage company.

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  • author
    Kevin Lipe
    Nov 20, 2021
    Stress-free refinance

    Better guided us through the process very smoothly, and at every step I felt like they were looking out for my family's interests as well as their own. Better took a lot of the stress out of refinancing.

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  • author
    Charles
    Nov 20, 2021
    Rust refinance Very good process overall

    Very good process overall. A few glitches with docs / upload but nothing serious. Samuel did a great job communicating and the process worked extremely well for being all online. Wayne Rust

    ...

  • author
    Elizabeth Kay
    Nov 20, 2021
    Easy, intuitive, responsive, and straightforward

    Overall a great experience. Very easy process and always got a prompt response when I had a question or concern. I liked having a point of contact that stayed consistent throughout the whole process.

    ...

  • author
    Patricia
    Nov 20, 2021
    Great Service, Very Efficient

    Better Mortgage was fantastic to work with. The process was entirely online and was simple and painless. We had to submit a couple documents more than once, but it wasn’t a problem. Polli was patient with our questions and returned calls/texts/emails promptly. We absolutely would not hesitate to use their service again. The rates couldn’t be beat, even by our then current lender, who guaranteed to beat any rate! We highly recommend the Better Mortgage team! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

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  • author
    Theresa J
    Nov 20, 2021
    Give these people your business

    Give these people your business. They are more competitive and more responsive than Rocket Mortgage or Loan Depot. Kudos especially to Mark Baria who co-ordinated my loan and helped me over my stumbles (not theirs). Honest people and a good company.

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  • author
    Jack
    Nov 20, 2021
    REFINANCE WAS VERY EASY AND QUICK!

    REFINANCE WAS VERY EASY AND QUICK!

    ...

  • author
    LB
    Nov 19, 2021
    Easy and quick

    Adam was great - he made the process simple and easy with everything being completed online!

    ...

  • author
    Alex Poniatowski
    Nov 19, 2021
    Thanks Pratik!

    Pratik was very prompt at responding to questions/requests and informing of actions that needed to be completed.

    ...

  • author
    Daniel Sloop
    Nov 18, 2021
    The process is very easy.

    The process is very easy and straight forward. My loan officer was great and communicated well. Very fast process from start to close. I highly recommend. Was able to cut 9 years off my mortgage without raising monthly payment or having to pay closing costs. Great company.

    ...

  • author
    Pete
    Nov 18, 2021
    Stay away from this broker

    Stay away from this broker. We were working with John Haley and when he sent us the formal application for review I discovered several serious errors in the document. I pointed this out to him, and he told me there was no way to correct the errors and that we should go ahead and sign the document anyway. I do not believe you should ever sign a loan document that you know to be wrong no matter what the broker says. After investing a lot of time and effort with this vendor, we had to drop them from consideration.

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  • author
    Aida B.
    Nov 17, 2021
    Best Rates and Excellent Service

    Better Mortgage offered us the best rates by far and we shopped extensively around. Their process was very easy and seamless. Our Home Loan Advisor Kenneth T. (NMLS #2050598) was by far the most professional and easy to talk to advisor we ever had. As we were trying to close our house in less than 30 days the process was quite hectic, so we had lots of questions for Kenneth. He was always so patient with us even though we weren't at times and would ensure we are at ease. He always answered his calls, if unavailable he would immediately return calls as soon as possible or email the answers right away and still return the call and would not let us wait for days. I must say that we were pleasantly surprised with the level of his professionalism and would recommend his services to anyone.

    ...

  • author
    Bob T
    Nov 17, 2021
    Not ready for Prime Time

    I think this is a good concept if you have no issues and don't need to interact with a qualified person. It fits into our digital society and how we transact today. In my case, I didn't close on a refinance I was seeking because Better.com changed the lender credits (money to offset closing costs) after the rate was locked (a $2,500 reduction in lender credits). They claimed the change was due to a lower property value based on the appraisal. They sent their contracted appraiser who came in with a value 10% lower than Redfin and 6% lower than Zillow. The whole process felt like "bait-and switch" using a contrived property value to justify taking more profit for them. Once this happened, trying to get a straight answer from someone was like trying to find a human to cancel an online subscription for something. In the future, for something as complex as a real estate financing transaction, I think dealing with humans face to face is still the best route. This isn't ready for prime time in my opinion. Maybe some day.

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  • author
    Dondre Roberts
    Nov 16, 2021
    Loved it

    Loved it! Super easy way to obtain a mortgage

    ...

  • author
    B Grin
    Nov 16, 2021
    Easy mortgsge process

    I’m a self-employed person with minimum debt and great credit. No issues closing for me!!! Fast, easy, quick streamlined process

    ...

  • author
    Matt
    Nov 15, 2021
    The process didn't seem smooth

    The process didn't seem smooth. Details were not explained well and most answers were to check the task section each time. We ended up doing the same tasks multiple times. Just seems very clunky and even at the end we weren't sure if we were done and ready or not.

    ...

  • author
    Ann J
    Nov 15, 2021
    BUYER BEWARE Better.com is awful.

    We were sent an offer through nerdwallet and amex. Initially, the experience was very impressive and we attempted to refinance 2 mortgages. In the end, we have two major issues that resulted in a very poor experience. The first was that they did not verify information with our existing bank which made the loan completely impossible to refinance. Our bank told us this is a recurring issue with better and they tell people only after you have submitted all of your information. The other was due to communication issues between one of our creditors and better the process was delayed. They ended up charging us for the rate extension after their representative confirmed we would not incur costs. The issue was between their systems. In the end they sent information to the wrong address after we repeatedly made sure that the mailing address was declared and even signed a document to verify it. We have excellent credit and have been through the mortgage process multiple times. We know what to expect and how the process should go. I would never recommend better and will never use them again.

    ...

  • author
    pradeep bn
    Nov 14, 2021
    Faster, good rates and certainly Better!

    Got good rates and excellent support throughout the process from Better's closing expert Joey Trinh. From rate lock to closing, it took just 3 weeks. Best refinancing experience and certainly recommended.

    ...

  • author
    최동옥
    Nov 12, 2021
    Prompt service and quick closing.

    Prompt service. Quick closing from the date of rate lock (28 days) during Pandemic. Fairly quick response from home advisor. No hidden fees.

    ...

  • author
    Cathy
    Nov 11, 2021
    Easy process.

    Jayme Alverson, was very helpful and made the whole experience easy.

    ...

  • author
    Jamie
    Nov 11, 2021
    Better made my refinance fast and easy

    Better made my refinance fast and easy. I have done 4 mortgage processes with Navy Federal Credit Union over the years before and better blew them out of the water with how easy, and fast, their process was. If it wasn't for the backlog of appraisers in my area, the refinance process would have been done in half the time that it took me for any of my other mortgages. Their team iis very responsive to all questions and get back to you within hours, not days to get things resolved. My agent Randy was always very friendly and helpful whenever he emailed, texted or called me. If I am ever in the market again, I will be coming to Better first.

    ...

  • author
    Steve Rockwell
    Nov 11, 2021
    Overall the process was fast and easy

    Overall the process was fast and easy. Chris my POC was great and responsive. My only feedback would be a little more clearer explanations on the front end about the process and rates.

    ...

  • author
    Emily Cherif
    Nov 10, 2021
    I hope this gets read!

    I hope this gets read!! We were shopping around to refinance with the best company, and because nerdwallet.com gave better.com good reviews (maybe they were bought?) we signed up with them! We liked their portal and their immediate attention to our inquiry, but their offers are FRAUD! They sent us a very compelling offer that we chose to "lock-in" within 30min but then it was "gone"! They first said, don't worry, you're portal is not showing this offer because they just show the initial offer, just keep clicking and you'll be fine. Then, after choosing to pay for the appraisal up front, the portal says again, click this offer to lock it in which -- but it still wasn't what they offered us via email!! At that point, they said, oh, the market shifted, sorry. Ok, if the market is "shifting" that fast, we'll go with a different company. They didn't care. A day later, they said it was due to our credit being pulled (although they already had done that). Bottom line, they offered us a fraudulent offer to get us to "lock-in" and when we did, they couldn't make up their mind with their "why" the offer changed. Don't trust them!

    ...

  • author
    Jonathan
    Nov 09, 2021
    Easy and User Friendly

    Tyler and the team worked quickly and communicated with us constantly. We were very happy working with better. They are accessible and user friendly. I'd say user-friendliness was the greatest strength of the entire process. Everything was easy to do and well explained.

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  • author
    customer
    Nov 09, 2021
    Closed in 3 weeks

    Closed in 3 weeks. Appreciated the online/email experience. Never felt hassled and wasn't barraged with phone calls.

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  • author
    Vadim Khalin
    Nov 09, 2021
    can"t resolve any issue related the…

    can"t resolve any issue related the loan.Nobody call back on fhone calls

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  • author
    Darko
    Nov 09, 2021
    I first and foremost want to Thank My…

    I first and foremost want to Thank My lord and savior Jesus Christ for everything. Having Linda represent me as my agent was a blessing from the Most High. Perfection out of perfection. With the current competitive market happening you definitely need an agent that knows what they are doing or you will get left behind. Linda went above and beyond to always make sure I was on her top priority regardless of how busy she was! Although she is a very busy person she made me feel like I was her only client! It’s a cold world so I’m forever thankful Linda was there to help me navigate and make better decisions! THANK YOU!

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  • author
    Lanora Poitier
    Nov 09, 2021
    My experience getting a mortgage…

    My experience getting a mortgage refinancing with Better Mortgage was more easier then I expected. I liked the idea of being able to track the loan process. All staff were professional, knowledgeable and were available if I had any questions. I would recommend Better Mortgage to my friends and family. Overall I would rate my experience as excellent.

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  • author
    Daniel Chilcote
    Nov 08, 2021
    Highly Recommend

    I have heard long, onuses stories about the mortgage process but Better made the experience so easy! The Task updates made it easy to stay current with seamless day to day effortless uploads. THANK YOU!

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  • author
    Don
    Nov 08, 2021
    Clear and concise instructions with…

    Clear and concise instructions with easy to navigate web portal.

    ...

  • author
    M Nieto
    Nov 08, 2021
    Better was fast and efficient

    Better was fast and efficient. I loved that I could submit everything online, hassle free. My home advisor was great. I was able to close in less than 20 days.

    ...

  • author
    Larry Coons
    Nov 08, 2021
    Don't think twice

    I was told by tons of other lenders that Better couldn't do a refi with literally $0 fees at the rate I got and that the other shoe was eventually going to drop and I'd pay those fees (looking at you Rocket Mortgage). But, they did and I didn't pay a penny. Not everyone will love the completely automated process but I sure did!

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  • author
    Joshua Riggle
    Nov 08, 2021
    These folks did an amazing job

    These folks did an amazing job. I did 99.9% of everything from my phone. Anytime I had a question the would get back to me very quickly. It was easier to finance through Better mortgage than buying a car. Very pleased with my experience with these guys.

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  • author
    Jim P.
    Nov 04, 2021
    Very simple and efficient process - and some of the best rates!

    Very simple and efficient process. Best closing experience I’ve ever gone through. From quote to closing in a little over two weeks! The agent was very responsive to any questions I had and kept me informed of every step in the process. Better Mortgage has figured out how to simplify the entire process with a clean and simple web interface. Plus the rates and closing costs were some of the best I found. 10/10.

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  • author
    Shailesh Tiwari
    Nov 03, 2021
    Outstanding experience from Better team…

    Outstanding experience from Better team (Patrik and his team) for my refinance. They were quick to respond and whole process was as simple as 1-2-3.. amazingly fast and keeping me informed on every step. Online process is outstanding and extremely user friendly… I am IT guy for last more than 20 years but has not seen anything this user friendly.. Kudos to your IT and UX team as well !!! FIVE STAR service and customer care !!!

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  • author
    Ryan
    Nov 03, 2021
    Seamless online experience

    Seamless online experience - everything except the closing was done through one portal, one interface. The team was communicative and let us know when we had steps to do, and answered questions along the way.

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  • author
    Vikas Goyal
    Nov 03, 2021
    It has been a smooth sailing with Better.

    It has been a smooth sailing with Better. There was a hiccup due to appraised value, but it is not attributable to Better. Loan Officer, Alfred Bautista, was very helpful and patient. On his time off, James Davis took good care and returned my calls even after working hours. All in all a good experience. Only thing I would like different is reachability to the team...sometimes it takes a long wait to hear back. This gets especially unnerving for first time buyers and moreover when we face some issues and need some clarification to reduce anxiety.

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  • author
    Prabhu Mani
    Nov 03, 2021
    Excellent Refinance Experience

    I refinanced my house recently with Better.com. It was an excellent experience. Miriam Dreese and team at Better helped me close the refinance in just 2 weeks from the date of application. The whole process was simple, easy, transparent and fast. Miriam Dreese and team provided an excellent support and guided us through the process.

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  • author
    Justin Sappington
    Nov 02, 2021
    Top notch convenience and customer service

    This was about as great an experience I can hope for with a house refinance. Evan and his team were professional. They were helpful every step of the way and extremely responsive. The customer service from the very first weekend before we locked our rate was what pulled me in and kept me working with you all. The convenience of doing it all from my home computer (or phone, the website handled mobile wonderfully), including closing at home with a mobile notary was amazing. Looking forward to working with Better again when we buy our next house.

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  • author
    Ben
    Nov 02, 2021
    Great people and process!

    My experience with Better on the refinance of my home was outstanding. Their combination of a great technical platform and responsive people made the process as fast and as simple as possible. Highly recommend!

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  • author
    Steven Reigle
    Nov 02, 2021
    Transparent and easy to work with

    This is how all mortgage companies should operate. All information about the loan process was presented on the website. Costs and all loan information were quickly available for review and comparison with other companies. My loan team was easily reachable via the phone for all of my questions. I loved the shop my rate page.

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  • author
    Deborah Bell
    Nov 01, 2021
    Great support and help through the…

    Great support and help through the entire process.

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  • author
    Chase Wortham
    Nov 01, 2021
    Great Rate, Easy Process

    Our process was smooth from start to finish and we received a fantastic offer for our loan. Our advisors were very informative and helpful at explaining anything we were unsure of and made sure we felt confident before moving forward. I will add that it wasn't very easy to get someone on the phone immediately if calling unannounced, but someone was always able to get back in a reasonable amount of time, but this wasn't a big enough issue to remove a star for us.

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  • author
    Spencer Connatser
    Nov 01, 2021
    Simple and Stress-free!

    I would definitely recommend Better to anyone (or at least anyone who is used to doing things online). The task list in our account made things so streamlined and easy to navigate. And the whole process was simple and stress-free. It was a great experience. When I did have a question about something, they were quick to reply to emails. The total time from our initial inquiry and pre-approval to the time of closing was less than a month. It was exactly what we needed and what fit our life.

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  • author
    Julie Breedlove
    Oct 31, 2021
    Very efficient and responsive

    Very efficient and responsive. Painless!

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  • author
    chungman Yang
    Oct 30, 2021
    I had great experience with better.com…

    I had great experience with better.com mortgage company. lowest interest rate, fastest response to any questions, great customer service. I would contact Better.com in the future again for mortgage service. It was specially great experience with Nick St John (NMLS #2009182).

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  • author
    Sathishkumar Ramasamy
    Oct 30, 2021
    Really a Better way to Mortgage.

    It was great working with better’s loan officer Hannah and Jordan. I am a first time home owner and had a lot of questions. They were there with me on every step and patiently answering all my questions and also providing useful suggestions to make the closing in better way. Even my realtor said the coordination with all the parties involved was great.

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  • author
    pcwaldhorn
    Oct 29, 2021
    Your people are terrific!

    Your people are terrific! Everyone put forward maximum effort to make this refi as easy as possible We thank everyone involved

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  • author
    Frank
    Oct 29, 2021
    Worst experience ever!

    We wasted time and money working with Better.com and currently left in a limbo and finding our own way out. Writing this review to prevent more people getting stressed working with them. These 1 star reviews are true! For us, this is the worst experience we've ever had working on a loan! Better.com's service is inefficient, inaccurate and incapable! The "technology" is just a buzz word for them. Please expect mistakes, unaccountable services, unattentative communications, delays and especially non-deliveries! You could not even find the "team" working on your loan and understand what is happening, it is the 14th day after closing, no funds! we had to babysit the application process on a daily basis for over 50 days, had to resort to a higher rate as the closing date creeps in, and then finally no funds 14 days after signing! Loan agent stopped answering phone calls and responding to emails, and defaulting back to their "support" receptionist who have no clue either. This company is a mess. Be warned and stay away!

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  • author
    Lee Hoyle
    Oct 29, 2021
    Smooth, Transparent, Happy Transaction !

    I had been a real estate broker 30 years and have dealt with over 1000 real estate closings. My own refinance process with Better Mortgage was unbelievably smooth and fast. 99% was completed on line and just a short conversation with a representative to let me know they were there if I had any questions. Interest Rates Transparent with rates right out front and ability to lock in when I was ready. From start till receiving my Cash Out Check today was approx 20 days. I'm impressed ! 100% Happy with Better Mortgage. Thank You Better Morgage for making refinancing a pleasant experience.

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  • author
    CF
    Oct 29, 2021
    Great Experience!

    From start to end, our refinance through Better was a great experience. The process and documents were easy to understand, the Task function kept us moving through the process almost effortlessly, and our Mortgage Expert, Carl, was the best. Carl was very helpful, keeping in contact with us and answering all questions thoroughly and quickly. I definitely recommend Better.com!

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  • author
    Jason Grant
    Oct 29, 2021
    The team was great and closing was fast…

    The team was great and closing was fast and easy.

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  • author
    Justin Bales
    Oct 28, 2021
    You guys were great

    You guys were great. Very efficient and always communicating. You made it easy for me and I appreciate that.

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  • author
    James
    Oct 28, 2021
    The online tool guided me through the…

    The online tool guided me through the process as needed. Better streamlined the process and made it easy. Also it was great that I could also reach your people direct on the phone.

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  • author
    Alexa Rivers
    Oct 28, 2021
    Looked good at first, but then it was terrible

    I was happy to hear from them quickly in regards to them giving me pre-approval, but they revoked it after-the-fact. Then, when I applied later on (to give them a second chance when I had a longer work history in place), they offered to use a realtor through them. They said I'd get a discount on the purchase price. Ok, great. It's been 5 days and a realtor never contacted me. In the meantime the house I wanted to buy went into contingency. I can pretty safely say I will never use better.com again. An ironic name.

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  • author
    Heather Bubon
    Oct 28, 2021
    This was honestly one of the worst…

    This was honestly one of the worst experiences I have had. My representative did not explain things clearly along the way and just as i would have one letter finally sent from my bank (which was also like pulling teeth) another would expire and I would have to start again. I had a charged off HELOC to deal with and when the bank that held the HELOC could not produce a letter with the required verbiage they requested my representative call them. He did so under protest and then was rude to them to the point that i had to apologize for his behavior when I next spoke to them. Then to top it off just when it was all finally done (after TWO MONTHS) the numbers WERE NOT what we had discussed. My representative had completely disregarded the requests I had made weeks prior. It was cause for a panic attack. This is the largest obligation in my life and to have the numbers be different in the last possible moment caused me to lose much faith in Better as a lender. In the end I told my representative to stop texting me and called into the 800 number and asked to speak to a manger. No one likes to be a Karen. :/ At this point, after strongly complaining, did I feel cared for enough to move forward with the loan ( but mostly it was because I didnt want to start somewhere new). I would suggest better and more comprehensive training to your staff and perhaps with older customers like myself more phone calls would help over incessant texting which only compounded confusions. In the end Better made it better but it should not have been bad to begin with.

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  • author
    Jennifer Anderson
    Oct 28, 2021
    Everything was so easy

    Everything was great and so easy - I loved the streamlined online platform - SO great. I had a holdup with getting some docs from my HELOC which was the only downside. Kole was unable to give me any estimates on close date.

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  • author
    Joseph Magdits
    Oct 28, 2021
    Highly recommend Better Mortgage

    I've had 10+ mortgages in my lifetime and this was the quickest and smoothest refinance I ever had. Very low loan costs. Excellent customer service and website. All email questions where answered promptly. Highly recommend.

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  • author
    Amy Biang
    Oct 28, 2021
    It was a very simple process

    It was a very simple process. Everything online was streamlined and anytime we had concerns we could easily call or email our loan officer. They gave really good rates.

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  • author
    Jenny Simmons
    Oct 27, 2021
    Better.com is the BEST Resi experience, and we are bankers

    Better.com is incredible. Best and most transparent process, best service and best technology. Hayden, our loan expert and concierge, along with his partner CJ made this the best Resi experience we have ever had or seen. And my husband and I are both seasoned bankers who know the good and bad of making loans. We are so impressed. We will be sending referrals. And Hayden is to be commended. I'd hire him!!:)

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  • author
    Chris Winfrey
    Oct 27, 2021
    Overall I had a great experience

    Overall I had a great experience. There was plenty of contact to keep me up to date and informed. The couple of times I had questions they were answered very quickly.

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  • author
    Angelita Trepanier
    Oct 27, 2021
    5 Stars

    We rate Better a 5 star for the following reasons. We first chose to use Better as they were highly rated with Forbes. From that choice on, Better was extremely fast, Extremely well set up through the whole process and never let me wonder for longer than a 6 hr. Period of any step along the way. We were fully explained and instructed through out the process. Thank you Better for Great New experience of refinancing!

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  • author
    Rachel Falk
    Oct 27, 2021
    Brenda is an excellent communicator

    Brenda is an excellent communicator and a friendly, knowledgeable professional who always answered my questions and concerns and gave me ample time without rushing me. You've got yourselves a top notch employee. I've done many real estate transactions both personally and professionally and this has been a 5 star experience. Thank you Brenda!

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  • author
    Tammy Sutton
    Oct 27, 2021
    Highly recommend

    Everything went smoothly and professionally. I was easily able to get in touch with my agents and they answered every question in a timely manner. The process was clearly outlined and being a very busy professional, it fit into my day easily to attend to tasks online as they were presented to me. Issues were resolved efficiently and I felt very comfortable with the entire process.

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  • author
    Jared
    Oct 26, 2021
    Nicholas Lopez was a wonderful loan…

    Nicholas Lopez was a wonderful loan agent. We had a few glitches along the way but he went above and beyond to make sure that they were resolved. I felt like I had a true advocate in him.

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  • author
    Garrett D
    Oct 26, 2021
    5 star experience

    I was very pleased with Better throughout the homebuying process from how easy the pre-approval process was through to the closing. The website is very easy to use and the task feature helps to keep things organized. I also give five stars to Kiana Brown, my advisor, as she was always extremely professional, knowledgeable and helpful. I will definitely recommend Better to others.

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  • author
    Tracy Williams
    Oct 25, 2021
    Great Experience

    Great experience; the staff kept us on track throughout the process.

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  • author
    a bean
    Oct 25, 2021
    Convenient and Fast

    Better was quick to lock in a rate without the need to talk to anyone and they waived the appraisal for my refinance. It was easy to work through the process by completing assigned tasks as they came in. The notary that came to my home for the closing was knowledgeable and professional and it only took about 1/2 hour. My only complaint is that there was some confusion on Better's end as the initial estimated closing date came and went without any communication from them and it was hard to get an answer out of them. They finally got to the bottom of it and closing was scheduled for a couple days later. All in all the process took about a month for the refinance.

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  • author
    Tom Miller
    Oct 25, 2021
    A plus plus

    I will have to honestly say Samantha and her team are a pleasure to work with. I would highly recommend dealing with them, and am 100% satisfied withy experience. I was responded to quickly, and informed of everything that was transpiring. I believe her and the team went the extra mile, and everything happened as scheduled. I appreciate the fact I didn't feel any pressure, and I was helped to make the best decision for me.

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  • author
    David
    Oct 24, 2021
    It's not Better.

    Better.com promises to provide a "not very competitive rate" in exchange for an easier experience with underwriting and processing the loan. Unfortunately, while you DO get an uncompetitive rate, the process of getting a mortgage is still just as maddening and stupid as it ever was: Explaining the same thing to an underwriter 3 times. People quitting or getting reassigned in the middle of processing. People going on vacation the day before closing, leaving a contact in their place that has also gone on vacation. It's baffling and frustrating to have a 20% downpayment, excellent credit, and stand to make a lender 50% on the lifetime of a million dollar mortgage, and explain every nook and cranny of your finances ten times. I came expecting white glove service in exchange for the price, but I might as well have just gone to Bank of America. Not a compelling service, and not recommended.

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  • author
    Andreas Walter
    Oct 23, 2021
    Seamless and smooth process

    Seamless and smooth process. Great rates and service.

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  • author
    Laura Hong
    Oct 23, 2021
    A+ refinance experience

    We had several mortgage & refinance experiences & so far Better mortgage is the best. Quick, efficient & excellent support staff!

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  • author
    Jeffrey Michaud
    Oct 22, 2021
    Waste of Time

    I contacted them first, based on online reviews of rates fees and service. I received a phone call within 30 seconds of signing up. We went through the credit report unfreeze several times and it would not work. Finally I received a call that evening and they said it went through and they would get back to me. Three days later I get an email stating that my equity to loan ratio was too high. No phone call, no explanation. My equity is over 60%, so whatever they are using for evaluations isn't worth it. I used a local refi company and my equity value was so high they waived the Appraisal fee.

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  • author
    Rebecca Salvadore
    Oct 22, 2021
    Be prepared for frustrating inaccuracies, delays, and more delays…

    This was my first experience with Better and I am sadly disappointed. I selected them for their great rates, online process, and the philosophy of no more frustrating mortgage experiences. Better’s online process is generally pretty simple and steam-lined, but the process behind the scenes is a mess. I had received pre-approval and locked in my rate in early August, expecting to close in mid-October. ~ 7 weeks into the process, in late September, I am notified that they can not offer the loan to purchase the properties as outlined in my purchase agreement. No one had read and understood the purchase agreement closely, even after I called attention to some uniquities in our agreement. So we work through that by amendments to the purchase agreement, and it’s just been one thing after another since that. 6 revised purchase agreements later, 4 appraisal revisions, revising the loan structure twice, surprise decreases in promised lender credits, uncertainty on status of title search. I am beginning to think they really wanted me to cancel…maybe they aren’t making enough off of my $500K loan. I was scheduled to close on this loan tomorrow (third closing date because the first two couldn’t be met due to delays). As of 6PM, I still have not obtained a copy of the final closing disclosure outlining settlement costs. I’ve been asking for it all week since I’ve already experienced closing get rescheduled twice. I was told by my loan agent that final balancing was underway (for 2 days), and then never updated again. Needless to say, I am not going to closing at 9 am tomorrow because I am walking away from this lender. The service was terrible and no one with authority was accountable to me as the customer throughout this process. I got a bunch of apologies. I did appreciate the positive attitudes of the people I dealt with though-out the process, they were very polite and apologetic, but this organization is poorly managed. I am probably the profile for the ideal borrower - stable employment, high income, well documented cash and assets, near perfect credit report, etc. Their process is over-reliant on third-party affiliates whom they have no control over. I would say that I pretty much drove the processing of this loan through the entire process. Was really willing to give this new company a try. Started out great, but in the end I’ve spent too much of my own time to get through the process. No call back on status at 12 hours before settlement is an absolute disgrace for customer service.

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  • author
    Don Bruner
    Oct 21, 2021
    Your "tasks" system has some problems

    Your "tasks" system has some problems. From beginning to end. For example I got the last 3 tasks that I was suppose to get 24 hrs before closing 4 days after closing ,so knowing how your computer is I did those tasks, like confirmed the notary info 4 days after meeting with the notary. Another example I showed my bank statement showing I had plenty of cash in the bank but had to later show I could come up with the $300. needed for closing. Yup ,I could go on and on. Quite a few tasks the computer had me do 2 or three times. I kidded with my rep. that the one email request keep coming to me 4 times as to if I wanted to bring the $300. to closing or add it into the loan. Other things I brought up repeatedly weren't responded to until your computer program apparently thought it was time. Like you kept using a 2 month old payoff number. I never spoke to a human once until of course the notary at closing. It made me feel like the company is run by AI's. I have owned and flipped a lot on properties as a hobby in my life so I have done 10 or 20 mortgages in my life. What I come away with is these young generation Z'ers who don't want human interaction (like my teenage kids) might like never talking to a human. But for me things like have to sign the HOA form you call Planned Unit Development when I furnished a statement from the HOA that it is a voluntary club not a legal HOA was just silly. Now that it's over I am somewhat satisfied but was very frustrated during the process. I also thought paying extra to extend the rate lock was unfair because it was Better dragging their feet ,I was ready to close day one.

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  • author
    Brett Finegold
    Oct 21, 2021
    Experience was good overall

    Experience was good overall, though communication broke down as closing approached, with several unanswered emails and calls over multiple days. My agent Gabe was good but when he went on vacation no one picked up my account. I’d still recommend your company but you can improve communication.

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  • author
    Todd Jenkins
    Oct 21, 2021
    I m a computer novice but was able to…

    I m a computer novice but was able to navigate the process with the assistance of my advisor. Having people like Norah on the team you can feel confident the program Will be completed. I appreciated the closing paperwork before closing and that there were no surprises at settlement. I also liked the low interest rate.

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  • author
    Matthew Alley
    Oct 21, 2021
    Great experience

    Great experience. Jackson and the rest of the team did a great job keeping me informed, answering all of my questions, and shepherding us through the process expediently.

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  • author
    talco12
    Oct 21, 2021
    Better was super easy to work with if…

    Better was super easy to work with if you are digitally minded, and got us a great rate. Thanks!

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  • author
    Bill M
    Oct 21, 2021
    There is no "Better" company to refinance than Better!!

    The last time I refinanced was over 15 years ago. I have to say that working online with "Better" was absolutely without a doubt flawless. There was only one hiccup which was my fault for changing insurance companies in the middle of the refi. Communication was great, I am one of those people that like to do pretty much everything online. My Home Advisor Malik Francis was very helpful, he worked with me throughout the entire process and whenever I had a question or scheduled a call he was there. From application to closing, everything was done in a very timely manner. I couldn't be more pleased.

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  • author
    Amit Garach
    Oct 21, 2021
    Such a smooth process!

    The process that Better has setup is so streamlined with updates at every step you take with them. It was easy and super quick. I highly recommend them!

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  • author
    Nabin Shrestha
    Oct 20, 2021
    This refinance been nightmare…

    This refinance been nightmare from start. I believe this is the fifth time I am using you guys. Previous experience been so peace of mind and communication was so much better. With this refinance, I am real disappointed with how poor communication was and how long it took to close this loan. You guys pulled my credit like four times knowing it would effect customer credit, that should never happen. Well, hopefully next loan will be much better.

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  • author
    Pablo
    Oct 20, 2021
    Everything was great from start to finish

    Everything was great from start to finish. The online system was very clear and transparent. It was very useful to have a tab for "tasks" that I was able to check along the way. Brian Barbosa and everyone involved kept me always up to date too.

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