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Upstart Review
Reviews 42,023
Upstart
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Upstart
Upstart
Excellent
Reviews 42,023
Jacob Parker
May. 17, 2021
3 min read
Jacob Parker
Upstart Summary
Upstart is a lending marketplace that harnesses AI and advanced algorithms to provide consumers with affordable financing while reducing risks for lenders. In this Upstart review, we’ll take a close look at how well this system works for borrowers. As you’ll find out, the advanced tech underlying the platform means that Upstart might approve your application even if other lenders have turned you down.
Pros
  • Considers borrower’s education* during the approval process
  • Returns a potential rate in under 5 minutes
  • No prepayment penalties
Cons
  • Origination fees of up to 8%
  • Terms max out at five years
  • High APRs

Upstart Upstart View Rates

Suitable For?

College grads

Upstart is a unique lending marketplace because it uses the borrower’s level of education* to decide whether or not to approve them for a loan. If you have an advanced degree and a poor credit score, this might mean that Upstart will approve you even if other lenders turn you down. It’s worth noting that although no minimum degree is required to apply, some have alleged that Upstart’s consideration of education level may exacerbate existing inequalities in society. 

Anyone who earns through Airbnb, Lyft, or Uber

The lending industry has, in general, failed to keep up with the expansion of the gig economy. As a result, many lenders don’t take income from apps like Airbnb or Uber into account when approving loan applications. Upstart stands out because it regularly makes loan offers based on income reported from these platforms.

Poor credit holders who can’t get approved elsewhere

Due to its high origination fees and APRs, Upstart isn’t the cheapest place to borrow. Most customers will only begin considering this platform if they’ve already been turned down by fee-free lenders. 

Range of Loans on Offer

Upstart offers personal loans that can be used for a range of different purposes. For example, if you need refinancing for existing debts, you can use Upstart to consolidate your obligations into a single, manageable monthly payment. Besides this, Upstart offers loans for specific purposes such as medical costs, paying for home renovations, and starting a business.

  • Loans for everything from vacations to refinancing 
  • Detailed knowledge base
  • Get your cash within 24 hours of approval
  • No prepayment penalties
  • Approval rate 27% higher than traditional lending models
  • Qualification based on over 1,500 data points

Application Process & Requirements

To qualify for an Upstart loan, you’ll have to meet many requirements. For example, you’ll need to have a Vantage or FICO credit score of at least 580. You’ll also need to adhere to the following:

  • Be a US citizen
  • At least 18 years old 
  • Have a valid social security number
  • Be employed or hold an offer of employment
  • Have no delinquent loans or record of bankruptcies
  • Possess a financial account with a US-based institution

If you meet those minimum requirements, you’ll find that applying for an Upstart quote is a quick and painless process. To get started, simply head over to the Upstart application portal and enter how much you’d like to borrow. Next, add personal information such as your date of birth, education history, and salary.

After that, Upstart will propose a loan plan based on the data you’ve provided. To receive final approval, you’ll likely need to make further documents available for verification, such as a recent pay stub or, if you make income from a rental property, a copy of a lease. You must be able to show a consistent income for at least 6 months. If all goes well, your Upstart cash will be in your account within 24 hours of final approval.

APRs, Loan Amounts & Repayment Terms

Upstart doesn’t charge any application fees, but it does have an origination fee of up to 8% which will be deducted from your loan. APRs offered by this service range from 8.41% - 35.99%**. If your Upstart loan offer is towards the higher end of this range, the amount you pay back in interest could easily exceed the original value of your loan. Upstart states that the average borrower will pay an effective APR of 15%. 

Repayments begin between 20 and 40 days after you receive your loan. Conveniently, Upstart gives the option to change your monthly payment date to better accommodate your needs and never charges prepayment penalties.

Repayment schedules of 36 and 60-months are available (3 or 5 years)**, and repayments are always made at a fixed rate. You can pay by setting up recurring ACH payments directly from your bank account, mailing in a check, or sending a one-time ACH payment. If payment is declined or doesn’t process, there is a $15 fee. 

Privacy & Security

Upstart’s privacy policy makes it clear that the company is serious about maintaining confidentiality. That’s important, especially considering the volume of sensitive information that the service requests you submit when applying for a loan.

The privacy policy states that Upstarts uses electronic, administrative, and physical safeguards to protect your information. Additionally, the BBB (Better Business Bureau) has given Upstart an A+ rating. 

Help & Support

Besides maintaining an informative blog that answers questions about borrowing, the Upstart team provides direct customer support through multiple channels including mail, email, and a toll-free phone line.

Upstart personnel can be reached at 855 438 8778 and are available Monday through Friday, 6 am to 8 pm PT, and weekends from 9 am to 5 pm PT. Alternatively, you can email support@upstart.com. 

How Upstart Compares


UpstartLendingTree
APR8.41% - 35.99%3.49% - 35.95%
Minimum credit score580None
Loan amount$1,000-$5,000***$1,000 to $50,000
Loan term36 or 60 months3 to 180 months
Suitable forGraduates or gig economy workersComparing multipe loan options

Stacked up against competitors such as LendingTree and LightStream, Upstart could be a better service for graduates and people working through apps like Lyft. That’s because most services don’t approve loans based on educational achievement or gig economy income. 

Nevertheless, Upstart does perform poorly when it comes to the actual cost of taking out a loan. With a minimum APR rate of 8.41%**, Upstart’s cheapest loans are approximately twice as expensive as the most affordable financing options available through LendingTree. 

FAQs

Q. Can I appeal an Upstart Adverse Action Notice?

A. Yes, you can submit relevant documentation if you believe the notice was erroneous. 

Q. Can I get a loan without any credit score? 

A. You can. Upstart is known for lending to customers with no credit record. 

Q. How fast can I get my money?

A. You could have it within 24 hours of loan approval. 

Q.  Are Upstart repayment rates variable? 

A. No, Upstart only offers fixed-rate loans. 

Summary

Recent college graduates and gig workers without an established credit history can benefit from Upstart’s novel way of evaluating applications. All the same, if you’re looking for an affordable place to borrow, note that Upstart has higher APR rates and origination fees.

Physical Address

Upstart Operations Dept.

2950 S. Delaware St.

San Mateo, CA 94403

USA

Upstart Upstart View Rates

Disclaimers

*Although educational information is collected as part of Upstart's rate check process, neither Upstart nor its bank partners have a minimum educational attainment requirement in order to be eligible for a loan

**The full range of available rates varies by state. The average 3-year loan offered across all lenders using the Upstart platform will have an APR of 15% and 36 monthly payments of $33 per $1,000 borrowed. There is no down payment and no prepayment penalty. Average APR is calculated based on 3-year rates offered in the last 1 month. Your APR will be determined based on your credit, income, and certain other information provided in your loan application. Not all applicants will be approved.

***Your loan amount will be determined based on your credit, income, and certain other information provided in your loan application. Not all applicants will qualify for the full amount. (IF LOAN AMOUNT ISN'T VARIED BY STATE, CHOOSE CORRECT STATES DEPENDING ON MARKETING MEDIUM, STEP IN APPLICATION PROCESS, AND/OR PBU BANK PROGRAM TERMS:

The minimum loan amount in MA is $7,000.

The minimum loan amount in OH is $6,000.

The minimum loan amount in NM is $5,100.

The minimum loan amount in GA is $3,100.)

****If you accept your loan by 5pm EST (not including weekends or holidays), your funds will be sent on the next business day. Loans used to fund education related expenses are subject to a 3 business day wait period between loan acceptance and funding in accordance with federal law.

Jacob Parker
Written by
Jacob Parker
Jacob Parker is a financial and technology writer. With a background in climate science, he's deeply interested in the intersection of fintech and sustainability and has a passion for impact investing and ESG research. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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See what some costumers are saying about Upstart
Upstart
Excellent
Reviews 42,023
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Excellent
97%
Great
2%
Bad
1%
s
shining star
8 hours ago
It was easy to apply
It was easy to apply. Everything was present to read before signing and you were shown exactly what you had to pay and when. Awesome experience!! I have used this company before and they were helpful and honest.
G
greg
8 hours ago
My Amazing Experience Using Upstart!!!
I was a little skeptical at first about borrowing from Upstart but the processing was so easy and convenient!! So easy to work with too!! Thank you again!!!
S
second time
11 hours ago
Quick approvals and a simplified…
Quick approvals and a simplified process that seems consumer-focused for a positive experience. As I am finishing paying off one, I had no reservations about reusing Upstart and Customer's Bank.
S
satisfied customer
16 hours ago
Easy and Clear Information
The reason for my rating is simple. I appreciate the up front information given to me before a credit check
M
michael
19 hours ago
The process was fast
The process was fast, easy, and got the approval quickly. Decent options for rates and payment plans.
C
chris
20 hours ago
This is the second time I’ve used this…
This is the second time I’ve used this service. The last few years have not been so kind to me financially but Upstart seems to always come through for me when I need it most. Also the process is so quick and seamless, and your information from the previous application is saved. So when you apply for another application everything is pretty much already filled out. And if you need to change anything it’s easy.
J
jana
21 hours ago
Grateful for your Support
The nonjudgmental respect that was given to me when I first took out an Upstart loan is something that I truly appreciate. These past few years have been very difficult for my family. But because I never missed a payment and was a responsible borrower, Upstart offered a 2nd loan. (I will use a portion to settle my first loan which is 70% satisfied. The ease of application, the great customer care & support, and the speed of the dispersement are quite impressive. Thank you again.
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stan gowen
a day ago
Great experience securing a loan!
Great experience securing a loan! The information requests were simple and minimal, the process was clear and informational, automatically using Docusign (which I already had setup) made me feel comfortable about the signed agreement and terms. Nice job Upstart!
B
brett wheeler
a day ago
Easy application
Easy application. very quick, had it done in less than 10 minutes. Great company.
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eric gilkie
a day ago
Dont use them they lie
You ask question and they are not honest. I asked if i can make extra payments in case something happens i can skip was told no problem they take extra payments. Well that was a lie they take payment and put it all towards principle wich is ok but then when you go and skip a payment they charge you late fees and threat to report you for being late.then even after you pay they charge you late fee.you have to call and bed to have it removed then your told how it really works and not in your favor then your told even if you pay it off you wont get a refund on the total intrest paid. They are unhelpful and there web site is terrible if u do go with a loan from them take the paper work to a lawyer first cause they have so much put into contract that helps them. Untrust worthy preditor lender does not tell you thing tells ya you should of had someone read it for you not ask there people
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todd
a day ago
Within minutes relief was on the way
Within minutes relief was on the way. My debts will be paid and the payments I make each month will be half of what I was paying. I can't thank Upstart enough for changing my life.
L
louise
a day ago
How knowledge the staff was
How knowledge the staff was , and answered all my questions.
D
david
a day ago
Loans made easy
Loans made easy. Thanks
K
kbk
a day ago
Very quick and easy process
Very quick and easy process. It's convient to have funds transferred straight into my account. It's also easy to set up automatic payments so I know I'll never be late.
P
pg
a day ago
In a world of virtual experiences
In a world of virtual experiences, this was one of the most organic experiences I’ve had with a financial institution. The entire process felt innovative while feeling safe. I would highly recommend to others.
E
elizabeth
a day ago
Such an easy process!!
Such an easy process!!! Thank you!!!
J
john
a day ago
I have my car loan with upstart and…
I have my car loan with upstart and when I needed a small loan to consolidate some bills, the process was easy, straight forward with promt payment the same day. A payment I cn afford with NO penalties for early pay off!
V
vivian
a day ago
Quick service is great.
Quick service is great.
S
sean
a day ago
Fast and easy
The process to apply for the loan and receive the funds was quick and easy!!
T
trish somers
a day ago
Easy and quick process!
This by far was the easiest process I’ve ever done when it comes to applying and being approved for a personal loan. The funds were available very quickly with no hassle.
M
mariane sugihara
2 days ago
Easy
Easy, private and quick.
R
rebeca johnson
2 days ago
Helped Our Family
Helped Our Family When It Was Needed Most!
M
malcolm
2 days ago
The Rescue
Ran into some problems and upstart has always came thru.
T
tim
2 days ago
Excellent experience for a loan!
Excellent choices and options for payment. This was fast and easy!
M
monica
2 days ago
Very easy to navigate system
Very easy to navigate system! Thank you!
D
deanna
2 days ago
So fast
So fast, simple and easy!
D
dina
2 days ago
Time and ease of application
Time and ease of application
A
appreciative
2 days ago
Simple and Empowering
The process took what could be overwhelming and made it so simple. It truly allowed me to feel empowered, knowing I had the full information I needed to make an informed decision and trust that I was making the best decision.
N
noel
2 days ago
Quick process to apply for a loan and…
Quick process to apply for a loan and quick transfer to your account to consolidate debts. highlty recommended
S
suliay
2 days ago
Very Easy
This has been the easiest way I have ever made a loan. The questions and information was very clear. It didn't took me more than 15 minutes. For me the experience was GREAT! Thank you!
S
sebastian
2 days ago
A head start The ease of application
The ease of application and not having two many payments.
G
gina
2 days ago
Easy process
easiest loan I’ve ever applied for the companies. Wonderful
S
sylvia
2 days ago
I received my loan in seconds online
I received my loan in seconds online. Highly recommend using Upstart
M
miranda
2 days ago
Quick
Quick, fast, easy, and stress-free. Right on time, thank you for the pick-me-up!
J
john
2 days ago
Smooth transaction
Smooth transaction, easy form, I was done in minutes.
S
stacey
2 days ago
Quick and easy
The process was quick and easy. Took less that 15 minutes.
T
ts
2 days ago
Superb Company
Very easy to access and helpful in meeting my financial needs. Great customer service!
S
stephanie
2 days ago
Amazing ease of usage and quick…
Amazing ease of usage and quick decisions!! Highly recommend this site and offering!!
V
verenida
2 days ago
That there are lenders who are willing to give you a second chance.
I am grateful that there are lenders who are willing to extend a second chance to those of us who have fallen on hard times and are trying to re-establish ourselves in a positive manner.
C
carl
3 days ago
Easy to use
Easy to use, fast, and very convenient.
J
joseph quintanares
3 days ago
great customer serice.!!
great customer serice.!!
J
julia
3 days ago
This was the easiest process ever I…
This was the easiest process ever I would definitely recommend upstart for you emergency loan needs.
S
sandra l
3 days ago
The process was quick and easy
The process was quick and easy. It made getting the loan so easy.
K
kimhoang
3 days ago
Very fast and great
Very fast and great
T
ty
3 days ago
Professional Alternative Loan Services
Professional Alternative Loan Services
P
paula roy
3 days ago
Quick and easy personal loans
Quick and easy personal loans
R
rebecca
3 days ago
Easy to apply
Easy to apply. Rates were competitive vs. others I had checked. Very happy to pay off my credit card debt.
M
mel
3 days ago
Great Experience :)
This was a great experience, navigating through the site was easy & helpful since I’m not the most tech savvy. Very detailed aswell
T
timothy
3 days ago
Quick and easy approval process
Quick and easy approval process
T
tina
3 days ago
Easiest application
Very quick and the easiest application I have ever done
S
sharon clines
3 days ago
HANDS DOWN... the easiest loan I've ever dealt with!!
Absolutely the easiest loan I've ever received. All completed online in 15 minutes. HIGHLY recomend!!
B
betty
3 days ago
Very fast
This was very fast and easy approval
W
william
3 days ago
I was in a pinch
I was in a pinch - upcoming bills were wrecking my state of mind. Upstart let me pull the money I needed, with good rates and a super easy interface. Highly recommended!
C
clare
3 days ago
Easy and secure process
Easy and secure process
G
gary
4 days ago
So far a great experience
So far a great experience! easy and helpful
s
salomon menache
4 days ago
Quick and fast and funded right away…
Quick and fast and funded right away too! Easy application process.
F
fabiana
4 days ago
The loan process was very easy
The loan process was very easy. All requests were verified immediately making the process quick.
R
rick fagerberg
4 days ago
Fast professional and easy
Fast professional and easy
L
laura
4 days ago
Super quick! Super easy!
Super quick, very, very easy. This will ease some burden and stress for our month-to-month costs. I'm grateful, Upstart, thanks so much!
M
mary teatum
4 days ago
All of the representatives at Apple…
All of the representatives at Apple were very helpful and supportive in the process of applying for this loan.
J
josh
4 days ago
Great
Great, fast and easy !
S
single mom needed this
4 days ago
So easy and simple
So easy and simple! I was ablento create a plan I know I will easily pay off early and with far less interest to consolidate my debt! Thanks!
T
tatiana
4 days ago
Help in a bind
Help in a bind! Easy and quick process
E
ethan
4 days ago
Great streamline process!
This has been one of the most efficient and streamline administrative processes I've ever been apart of... As advertised! Highly rated!!! This is likely the most sincere review as you will read anywhere.
J
jacob
4 days ago
It is very easy to use and the website…
It is very easy to use and the website is easy to maintain the loans.
V
vida
5 days ago
easy to navigate
easy to navigate
V
vet tech
5 days ago
So easy and quick to get approved
So easy and quick to get approved. I love that I can pick the amount of my loan, the length of term so I can afford the payments. I have two loans through Upstart. So easy to deal with and contact if you have any questions. I will not hesitate to use them again ! Five stars all the way ! Thank you Upstart for helping me save money and pay off my debt without using a debt consolidation company which costs an arm and a leg ! I pay extra to get it paid off sooner with no penalty ! I highly recommend Upstart !!!
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veronica durham
5 days ago
Wow! Im approved!
Wow! I was just checking the offer I got, did not think that was going to be approved!! I will pay off my high credit card balances with rates 26%, 29%….. with a 17% interest rate loan for 36 months! I am saving aprox $200 a month…. Long run Im saving $$$ anyway! I feel better with Upstart tnan a regular bank!!! Thank you!!
K
karen
5 days ago
I have used Upstart before to pay off…
I have used Upstart before to pay off something. They are great to work with. Initial checking does not affect my credit score, so there is no double dipping to the bureaus. Their customer service is outstanding. They are prompt and polite on reminding customers about payments. I highly recommend them. I have not had a bad experience with them yet.
K
kaitlyn
5 days ago
So quick and easy
So quick and easy! Received an offer in the mail, entered my code into the website, and signed for a loan within 5 minutes.
G
grace
5 days ago
2nd time? No problem
This is the second time I applied for a personal loan with Upstart. I had paid off my loan early in 2021 and they were great the second time. No hassle application process, literally. I recommend them highly their rates are lower than traditional credit cards.
a
anon
5 days ago
fast
fast fair, but too many questions
W
william smith
5 days ago
This loan process was super quick
This loan process was super quick, professional and easy to understand. Details of loan offer were exact and were easy to comprehend
A
anon
5 days ago
This was perfect for us!
This was perfect for us! Just we needed exactly when we needed it. Highly recommend this product for those who need quick, reliable funding with a great rate and an incredibly fast turn around.
N
nathan
5 days ago
Great company
Great company, easy to understand and use
M
marlon
5 days ago
Quick and Easy
It was quick, easy and straight forward!
S
sue
5 days ago
Response was fast and there were no…
Response was fast and there were no issues with the process.
C
cheryl
5 days ago
Simple and Easy
The application and approval process were both very simple and easy.
E
eva
6 days ago
In the worst moments when I had nowhere…
In the worst moments when I had nowhere to turn, Upstart came through to lend a helping hand. Twice now to be exact! I can get my car fixed now and get to work and care first my elderly mother without worry! Thank you!
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thomas
6 days ago
Quick and simple
Quick and simple
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chris o'brien
6 days ago
Ai system is totally broken
Ai system is totally broken. Could easily pay back a $4000 loan but was rejected with no reasons. Wouldn't recommend this loan company to a soul.
E
ernesto
6 days ago
Fast and easy.and when I needed the…
Fast and easy.and when I needed the most.this loan was the best I ever had
M
mirlaine
6 days ago
Quick response
This was a smooth transaction
D
dee
6 days ago
Fast and straight to the point
Fast and straight to the point, useful when in a bind. Low credit score no problem!
B
bruce
6 days ago
Extremely easy process
Extremely easy process! I highly recommend using this company!
W
william
6 days ago
What an easy process and easy to use…
What an easy process and easy to use system
B
bruce
6 days ago
Upstart Is A Credible Loan Source
I have had nothing but good experiences with Upstart. I have had several loans both funded and paid off through them without issue. The APR on their loans is usually under what other loan services charge for our credit rating. I definitely recommend them to anyone I know looking for a loan.
R
renee
6 days ago
Great experience
Great experience. Very fast and easy to use. Dashboard and all information is easily accessible.
J
james
6 days ago
Cohesive automated system. Polite help helpful phone staff.
The automated side of the system was clear and well organized. Also, although regretfully, I do not remember her name the phone help was seriously appreciated, and she was definitely well trained. I can be a bit much and tend to interrupt, and she handled very appropriately.
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kenneth w. frank
6 days ago
Crappy internet security company
I was really happy with this company when I first started doing business with them. Now, however, I wouldn't recommend this company to my dog. They hired a new security company called Cloudflare and they won't let me access my account. I'm thinking seriously about suspending my payments until this harassment ends.
T
tracey
6 days ago
Great Company
Amazing company to work with. Quick and easy process
A
amy green
6 days ago
Very fast and easy to use
Very fast and easy to use, Would recommend
L
leroy
7 days ago
The Efficiency
The Efficiency
A
anonymous
7 days ago
The ease and efficiency of the process.
The ease and efficiency of the process.
J
jl
7 days ago
Very easy and fast application
Very easy and fast application. Took less then 10 minutes to be approved and funds were on the way!
A
abdiel
7 days ago
Excellent service
Excellent service
S
susan
7 days ago
I needed a short term personal loan
I needed a short term personal loan to consolidate some debt into 1 payment. The process with Upstart was simple, fast, and not intrusive.
S
scott
7 days ago
had a little trouble with email
had a little trouble with email, but I called and we figured it out. Everything good now
D
daniel
7 days ago
I have an auto loan with Rising Bank…
I have an auto loan with Rising Bank and until recently I had been mostly content with the bank. While the lack of personal touches is somewhat disconcerting, I accept it as that is how most places are after COVID.  Recently I made a payment on my account and unbeknownst to me I made it 1 day too early. The payment was applied to the previous month (April 2023). I was woefully unaware that I could not make a payment that early without it being applied to the principal. I had intended the payment made on April 28th to go for the June payment. I have never I repeat NEVER been late on my payments and now because I made my payment 1 day too early, I am at risk of having a payment marked late.  When I logged in to check my payment status to make sure it went through, I noticed the app said I had a balance for June. I thought this was not right. So, I called in and was told no worries we will issue a refund and you can pay us back. I then got an email that said, no the refund was denied. So, I called once again, and the service agent said no worries we will submit for them to reapply the payment. I looked on the app again today to see if the payment had reapplied and I saw it was not. I called once again, and the initial operator was bluntly honest and said there is nothing to be done and I was basically out of luck. I asked for a supervisor and was passed on to a supervisor. She reiterated what the previous person had and said she would open an investigation.  As I stated to the supervisor, I do not understand what is so difficult about changing my payment date, or re-applying the payment to this month when it was intended for May 2023. I asked for a supervisor's email. She was reluctant to give me anyone's contact information and gave me the generic customer service email. I fail to see when a customer asks for a supervisor's email why a representative would not want to give out that information. I want to have this issue resolved immediately, as I am running out of time to make my payment in the allotted time, so it does not mark my credit. She said she would submit for a supervisor to call me back, but it would take up to 48 hours, so most likely it would not be till Monday. That would put me at 06/05/2023. I have until 06/12/2023 before my payment is marked late.  I have gone through 3 service agents and 1 supervisor and each time no one has had the ability to help me resolve this. That is disappointing and frustrating. Who can I talk to or email directly to get this resolved? Extremely disappointed customer, Daniel Gutierrez
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asha rani
7 days ago
The process was so quick
The process was so quick and i could meet my needs with the timely payment. There was no hassle when i uploaded legitimate documents for verification. All process completed timely. Thank you so much FultonBank