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OFX Review

Reviews 9,884
OFX
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OFX
OFX
Excellent
Reviews 9,884
Bestmoney Staff
Apr. 21, 2024
4 min read
BestMoney Staff
OFX Summary
OFX provides individuals and businesses with international money transfers at significantly cheaper rates than traditional banks. It serves customers around the world, offering to convert transfers from 15 major currencies into 55 currencies – and counting. OFX’s platform is easy to use; transfers to most countries take 1-2 business days, and you can track your transfer online or through a mobile app.

Pros

  • Cheaper than most competitors for small transfers
  • Enables automated periodic payments
  • Additional services to businesses, such as forex risk management

Cons

  • Doesn’t offer best exchange rates for all currency pairs
  • Less cost effective for large transfers

OFX at a glance

8.4
Editorial score

Fees?

% of transfer or flat rate
8.0

Transfer time

Within 2 working days
6.0

Customer service

Award winning, personalized customer service with phone transfers available
10.0

Security

Regulated and encrypted secure transfers, biometric entry and multi factor authentication for account
10.0

Online and mobile experience

User friendly site and app that supports mobile transfers from all devices
8.0

OFX Fees and Rates

OFX recently stopped charging a flat-rate transfer fee, meaning the only charge is an exchange rate margin. The margin varies by exchange pair, typically ranging from about 1% of the total value of the transfers involving major currency pairs (i.e. US dollar, British pound, Australian dollar) to around 2% of the total value of transfers transfer involving a minor currency pair at the receiving end (i.e. Mexican peso, Indian rupee, Thai baht). The meaning of this is that OFX tends to be cheaper than its competitors for smaller transfers, but it becomes more expensive as the transfer amount becomes larger. 

To find out if OFX offers the best price for your preferred currency pair (i.e. USD to EUR, GBP to INR), simply register for an account and you’ll be able to see the exact amount that the recipient bank account would see if you were to transfer money today.

After you register, a member of the OFX team will call you to discuss your requirements and let you know about documentation. OFX’s support representatives have demonstrated their willingness to offer better margins to the margins advertised on the platform. In some cases, they are also willing to match prices from competitors. If you’re unsatisfied with the charges for your preferred currency pair or you’ve found a better price elsewhere, let OFX know and you may be able to geta better deal.

How Does It Work?

OFX offers transfers from 15 major currencies into 47 major and minor currencies. The major currencies are: US dollar, Euro, British pound, Japanese yen, Swiss franc, Canadian dollar, Australian dollar, New Zealand dollar, Hong Kong dollar, Singapore dollar, Swedish krona, Norwegian kroner, Danish kroner, Polish zloty, and UAE dirham. The minor currencies include the Mexican peso, Brazilian real, Indian rupee, Malaysian ringgit, Philippine peso, Thai baht, Russian rouble, Turkish lira, and Israeli shekel.

When you enter the OFX site, the first thing you’ll see is an option to check rates. Note that these are mid-market rates and don’t take into account the margin OFX makes on all transfers. To see the amount the recipient bank account will receive on your transfer, you’ll need to sign up using the following steps:

  • Register for a personal or business account. For a personal account, simply fill in your name, email address, country, residential address, and phone number.

  • You’ll be asked for your preferred currency pair and be given the opportunity to calculate how much would be received for a transfer made at that moment.

  • An OFX customer support rep will call you shortly after you register to discuss your requirements and to let you know which documents to provide. Documentation usually consists of 1-2 proofs of photo identification (i.e. driver’s license, national ID card, or passport) and 1-2 proofs of current residential address, (i.e. bank statement, tenancy agreement, utility bill, or letter from a government body).

  • Once you send the documentation, you should be up and running within 1 business day.

  • Once approved, you can begin making payments. You can use your account to track payments online or through OFX’s mobile app.

How Long Does It Take?

After the money is sent, it typically takes 1-2 days for the funds to appear in the recipient’s bank account. Times can vary, depending on the currency pair and the recipient’s country and bank. Note that banks in some countries take longer to process incoming transactions. If a transfer takes longer than expected, you can check with your bank as to usual processing times and of course check in to your OFX account online or on the mobile app to track the status of your payment.

OFX Top Highlights

OFX is one of the largest currency transfer companies in the world. It draws on its wealth of experience to offer not only cost-effective transfers but also a range of additional services to benefit individuals and businesses:

  • 24/7 English-language customer support based out of 6 offices around the world in Australia, the United States, Canada, United Kingdom, Hong Kong, and New Zealand).

  • iOS and Android apps. These can be used to see live exchange rates, transfer money and track transfers.

  • For small- and medium-sized businesses, OFX offers the following services: quick and secure payments to overseas suppliers; simplified payments to overseas staff with preferable exchange rates; protection against currency fluctuations, via options like forward contracts and limit orders.

  • Online sellers can get approved within 4 business days for the and collect global revenues in USD, EUR, GBP, CAD, AUD, or HKD.

Customer Support

As mentioned above, OFX provides 24/7 customer support from 6 locations around the world. A dedicated customer service rep will call you shortly after you register to discuss any special requirements and take you through the documentation needed to get setup. OFX can be contacted 24 hours, 7 days a week through a toll-free number. 

Privacy and Security

OFX is a registered trade name of OzForex Ltd, a publicly traded company on the Australian Securities Exchange, and its subsidiary USForex Inc., a licensed money transmitter in the United States. USForex Inc. is registered as a Money Service Business with the US Treasury’s Financial Crimes Enforcement Network. OFX partners with Symantec to employ identity protection, fraud prevention, and SSL encryption, protecting customers every step of the way until the money is safely in the recipient’s bank account.

Bottom Line

OFX is a global provider of bank-to-bank foreign currency transfers. It enables individuals and businesses to transfer money to foreign bank accounts quickly and easily and at much cheaper rates than those imposed by the banks. OFX imposes no transfer limits and no wire transfer fees. It collects only around a 1-2% margin on the exchange rate on each transfer. 

In addition to forex payments, OFX offers a range of features including excellent customer service, simplified payments and currency protections for businesses, and an option to collect e-commerce payments in any of 6 currencies. OFX’s service is completely secure and customers around the globe have used it to transfer around $100 billion to date.

BestMoney Staff
Written by
Bestmoney Staff
Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.
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Trustpilot reviews
See what some customers are saying about OFX
Excellent • Reviews 9,884
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Excellent
82%
Great
7%
Average
2%
Poor
2%
Bad
7%
We upload 100 to 400 Trustpilot reviews to our website daily, displaying them by default from "best" to "worst". You have the option to adjust the sorting criteria. If you wish to see all reviews, you can visit Trustpilot's website here.
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Co
Consumer
4 days ago
Reliable and trustworthy
Reliable and trustworthy
RJ
Ray Jones
4 days ago
Quick and easy transfer great customer…
Quick and easy transfer great customer service.
MD
Michael Doody
4 days ago
OFX best money transfer
OFX is great good rates, fast transaction when you send money and a peace of mind knowing that your money will get to it’s destination ontime and securely. Highly recommended OFX for future money transfer 🫡🫡🤗
Po
Private Name only
4 days ago
Nelly exceeded all expectations!
Nelly exceeded all expectations with the assistance I required. From the moment I reached out for help, Nelly's professionalism and warmth were evident. Not only did she possess an impressive depth of knowledge about OFX, but she also communicated it in a clear and concise manner, making the entire process a breeze. What truly set Nelly apart was her personable nature. Despite dealing with what could have been a very stressful task, she infused the interaction with a genuine sense of friendliness and empathy, ensuring that I felt valued and understood every step of the way. Thanks to Nelly's expertise and approachability, what could have been a daunting experience turned into a pleasant and successful one. I can't recommend her highly enough for anyone seeking assistance with OFX. She's a true asset to the team and a shining example of exceptional customer service.
gg
gglucas123
4 days ago
Reliable and decent value
I have been using OFX for many years for fx trades. They have proved to be reliable, clear and decent value. Bid offer reduces with size which you would expect. At smaller sizes it is c 50bps. Could be better but acceptable.
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