We earn a commission from brands listed on this site. This influences the order and manner in which these listings are presented.
BestMoney logo

iTrustCapital Review

Reviews 3,398
iTrustCapital
Visit Site
iTrustCapital
iTrustCapital
Excellent
Reviews 3,398
Paul Kilinga
Sep. 13, 2023
4 min read
Paul Kilinga
iTrustCapital Summary
iTrustCapital is an online investment retirement account (IRA) platform founded in 2019, enabling you to buy and sell physical gold and silver, and cryptocurrencies. Unlike other precious metal IRA platforms, iTrustCapital stands out for offering an account that can handle digital assets, taking advantage of crypto market volatility to try to grow your retirement funds quicker. Transaction fees are low, and there are no hidden fees.

Pros

  • Responsive and helpful customer service
  • Good reviews on Trustpilot
  • No setup or monthly fees

Cons

  • Mobile app is prone to bugs
  • Occasional call queues in phone support

iTrustCapital at a glance

9.2
Editorial score

Years in Business

5 years or less
8.0

Minimum IRA Investment

$1,000
10.0

Diversification

Gold, silver, and cryptocurrency; IRAs only, no physical assets
9.0

Customer Service

Phone with days & hours listed, plus online form and extensive FAQs
9.0

Online Experience

Clear website explaining the easy-to-use platform for managing account assets
10.0

 

iTrustCapital iTrustCapital Visit Site

iTrustCapital in a Nutshell

Years in business

4

Minimum IRA investment

$1,000

Fees

- 1% for crypto trading

- $50 per gold trade

- $2.50 per silver trade

- $75 one-time fee for IRA account conversions

Services offered

- Digital-asset IRAs (traditional, Roth, SEP)

- Digital ownership of physical gold and silver assets

- Crypto

Suitable for

Investors looking to invest in precious metals and cryptocurrencies within a single IRA account

Online Experience

- Helpful learning resources in the form of articles and how-to videos

- Extensive FAQs

- Transparent rates

Overview

iTrustCapital is a digital asset IRA platform based in Irvine, California, offering you the opportunity to invest in and trade gold, silver, and cryptocurrencies. Its financial, regulatory, and technology infrastructure comes from Fortress Trust, a “qualified custodian” approved by the Securities and Exchange Commission (SEC) to take custody of alternative assets like cryptocurrencies. iTrustCapital partners with Kitco Metals—a precious metals dealer—which uses the Royal Canadian Mint as its secure storage for physical gold and silver.

iTrustCapital offers a low-cost alternative to traditional IRAs, charging zero setup or monthly account fees to run the account. I liked that you can self-trade tax-free, 24/7/365, from your account dashboard, legally purchasing precious metals and cryptocurrencies within the wrapper of your IRA. Trades are authorized in about a minute and settled in about two minutes, meaning your transactions will be approved in real-time.

Suitable for?

iTrustCapital is well suited to investors wanting to build a diversified portfolio of precious metal and crypto assets within a single IRA. The low minimum investment and competitive transaction fees make this a highly accessible solution. 

It’s an attractive option for those who wish to manage the performance of their investments actively, thanks to its account dashboard and integrated marketplace. Investors have granular control over their assets, and digital ownership of physical gold and silver opens the door to fractional purchases. 

Terms and Fees 

iTrustCapital has a transparent pricing approach, highlighted on its pricing page and pricing video tutorial. I was also impressed by its zero setup and monthly account fees. 

Cryptocurrency transactions incur a 1% buy/sell fee, gold has a fee of $50 over spot per ounce, and silver has a $2.50 over spot per ounce fee. Spot price is the market cost of the metal, so “over spot” means a markup of the price. For example, if an ounce of gold costs $100, you’ll buy it at $150 according to the cost over the spot pricing.

You’ll need to make a minimum cash contribution of $1,000 to open your account and can make a maximum annual cash contribution of up to $6,500. If you’re over 50 years of age, the maximum yearly cash contribution rises to $7,500.

Converting a traditional IRA to a Roth IRA will incur a one-time fee of $75. The difference between the two is that you fund a traditional IRA using pre-tax dollars, with tax charges applying only when you begin taking distributions. On the other hand, a Roth IRA uses post-tax dollars, meaning your account gains will be tax-free.

Cost

Cryptocurrency transaction fee

1% buy/sell fee

Gold transaction fee

$50 over spot per ounce

Silver transaction fee

$2.50 over spot per ounce

Minimum opening cash contribution

$1,000

Maximum cash contribution per year (under 50 years old)

$6,500

Maximum cash contribution per year (over 50 years old)

$7,500

How It Works

iTrustCapital has a very straightforward registration and investing process:

1. Apply for an iTrustCapital account
You can apply for an IRA account online or via iTrustCapital’s mobile app in just a few minutes. After verifying your email address, you can fill in your personal details, such as your address.

2. Select a funding method
Choose from one of three account funding methods: cash, rollover, or IRA transfer. Your cash contribution must be in USD and comply with the limits. Rollover funding involves taking money from an eligible employer-sponsored retirement plan like a 401k and adding it to another eligible IRA plan. Finally, you can make an IRA transfer—for example, from a traditional to a Roth IRA.

3. Account application review
After accepting the IRA adoption agreement, you’ll go to your iTrustCapital dashboard, where you’ll be logging in and investing year-round. The processing team will review your account application, and they may reach out with follow-up questions. 

You can expect the process to take one-three days. If you have any questions or concerns, you can contact the Client Experience Team.

4. Begin self-trading
Once iTrustCapital approves your account, you can begin buying and selling gold, silver, and crypto if you have sufficient funds in your account. Log into your account and click on the Assets menu to get a list of available investment options. 

When you find an asset you like, you can select it to get more details and then choose whether to buy or sell it. The platform enables you to verify your choice before submitting your order, and you’ll be able to view the outcomes of your investment in real-time.

Help and Support

iTrustCapital provides help through various channels. Its phone support line (562-600-8437) is available 8am-12pm and 2pm-5pm (PT) on weekdays. You can speak to iTrustCapital via email or request a callback if you have additional questions. It has a 4.5 out of 5 rating on Trustpilot, with reviewers praising it for its products and high-quality customer care agents.

Both the email and call options receive quick responses unless there’s a platform issue leading to a call queue. Trustpilot reviews show the company has a high rating on customer service, with agents receiving praise for their friendly and helpful assistance. 

In addition, the website features a range of detailed and informative articles, FAQs, and how-to videos. Moreover, the support page has a search bar, which enables you to find an answer to your question faster.

FAQs

Can I open a joint account with my spouse?
No, an IRA is intended to belong to one individual, as its name suggests. You can name your spouse as a beneficiary in the event of your passing away.

Can iTrustCapital give me investment advice?
No, iTrustCapital doesn’t provide investment or financial advice. Consult a financial advisor if you would like advice on selecting and managing precious metal and crypto assets.

Are there any penalties incurred when transferring an IRA/401k to iTrustCapital?
No, transferring funds into your iTrustCapital IRA is penalty- and tax-free unless you convert your account from a traditional to a Roth IRA.

iTrustCapital iTrustCapital Visit Site

Conclusion

iTrustCapital offers an alternative to traditional precious metal IRA investing that is worth considering. It provides a reliable trading platform with a responsive customer support team to guide you. The accounts are either tax-free or defer your taxes until you’re ready to access your funds. The application process is straightforward, and you can begin trading in gold and silver immediately once iTrustCapital approves your account.

Methodology

We compiled this review by checking the iTrustCapital website for information, reading the FAQs, speaking to customer support agents, and checking the company’s online reviews on websites like Trustpilot.

Paul Kilinga
Written by
Paul Kilinga
Paul is a freelance technology and business writer, with a BA in Communications and Advertising and 5+ years’ experience crafting informative, research-driven articles for B2B and B2C audiences. Paul’s work has appeared on such websites as TechRadar Pro, Tom’s Guide and Southeast Asia’s Tech Collective in domains as diverse as cybersecurity, eCommerce and entrepreneurship, in addition to gracing the blogs of a slew of private B2B SaaS and tech start-ups.
Editorial Reviews
Goldco
Goldco
Read Review|Visit Site
View all reviews
Trustpilot reviews
See what some customers are saying about iTrustCapital
Excellent • Reviews 3,398
on
Excellent
79%
Great
11%
Average
5%
Poor
2%
Bad
3%
We upload 100 to 400 Trustpilot reviews to our website daily, displaying them by default from "best" to "worst". You have the option to adjust the sorting criteria. If you wish to see all reviews, you can visit Trustpilot's website here.
Sort by
CJ
Caitlin Jones
14 hours ago
Professional and Helpful Service
Pooya was very professional and helpful. My issue with 2FA was efficiently solved thanks to him!
MH
Michael Hubbard
14 hours ago
I had a complicated situation and…
I had a complicated situation and Johnathan very patiently and efficiently walked me through the process. Mich appreciated.
MS
Michael S.
15 hours ago
Stacy Liu is amazing
Stacy Liu is amazing! She was very prompt with her replies to my emails. She is always professional and very helpful. I really feel comfortable reaching out to her whenever I have a questions.
Donald Luhmann
15 hours ago
It was a fairly lengthy process…
It was a fairly lengthy process updating my phone number, but I completely understand that it's necessary to safeguard my retirement account. It's great that there are so many safeguards in place. Stacy Liu made this process as quick and painless as possible, and I'm very appreciative of all of her efforts and everyone else involved at iTrustCapital.
MeatSmoke
16 hours ago
Jimmy was a true professional!
Jimmy was a true professional, expedient, knowledgable and efficient. A far better experience than what I have had with the establishment brokerages I have dealt with in the past. 100% confidence boost that I made the right choice going with iTrust.
1
2
3
...
20