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Kabbage Online Checking Review 2021

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Reviews 6,716

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Michael Graw
Michael Graw
May. 03, 20214 min read

Kabbage summary

Kabbage is a financial technology company built for small businesses. The Kabbage checking account comes with no monthly fees and no balance requirements. You’ll also earn 1.10% APY interest on balances up to $100,000. Kabbage includes access to thousands of fee-free ATMs and lets you deposit cash at retailers like CVS and Walgreens. Plus, you can manage your business’s finances with Kabbage’s integrated analysis and payments tools.

Pros

  • Earn interest of 1.10% APY
  • Deposit cash at 90,000 retail locations
  • Manage your cash with up to 5 Reserve subaccounts

Cons

  • No integration with accounting software
  • Fee of up to $4.95 for cash deposits

Kabbage Kabbage Visit Kabbage

Advantages Over Traditional Banks

Kabbage is a financial services company that’s dedicated to helping small businesses succeed. The platform charges no monthly fees for its checking account and doesn’t require you to keep a minimum balance. While Kabbage doesn’t have physical locations, you can easily deposit checks using the mobile app or deposit cash fee-free at any in-network ATM. Kabbage has also partnered with retailers like CVS, Walgreens, Rite-Aid, and Walmart so that you can deposit cash at any of more than 90,000 retail locations across the US.

Cutting-Edge Banking Services

Kabbage offers several tools specifically designed for small businesses. First, you can integrate your business checking account with Kabbage’s other small business products, including Kabbage Insights and Kabbage Payments. Insights lets you analyze cash flow, develop revenue forecasts, and build customized alerts for your checking account. Payments enables you to create and send invoices and accept online payments that go straight to your checking account.

Another helpful feature that Kabbage offers is Reserves. You can create up to 5 Reserves, which are essentially sub-accounts, inside your business checking account. Each Reserve can be earmarked for a specific saving goal or to cover big expenses like payroll. You can instantly move money in your account between Reserves at any time.

Traditional Banking Services

Kabbage doesn’t offer physical banks or ATMs, although you can access thousands of in-network ATMs with no fees. Your account also includes a Mastercard debit card, which you can link to digital payment apps like Apple Pay and Google Pay.

Interest Rates and Fees

The Kabbage business checking account doesn’t charge a setup fee or monthly account fees and there’s no minimum balance requirement. You can access any in-network ATM for free, but there is a fee of up to $4.95 if you deposit cash with a retailer like CVS or Walgreens. Kabbage also charges a foreign transaction fee of 3%.

The Kabbage checking account offers interest of 1.10% APY on balances up to $100,000.

Account Opening FeeMonthly Account FeeATM FeeCash Deposit FeeForeign Transaction FeeInterest Rate
$0$0$0Up to $4.95 (varies by retailer)3%1.10% APY on balances up to $100,000

Customer Service and Online Experience

Kabbage offers an online dashboard where you can manage your checking account as well as access the Insights and Payments tools. You can easily send money or set up account alerts. However, Kabbage doesn’t integrate with third-party accounting software like Quickbooks or Xero. 

Kabbage’s customer support team is available by phone and email from 8AM–9PM (ET) Monday–Friday. We got in touch by phone and were connected to a representative immediately.

Special Promotions

New accounts can earn a cash deposit of $300 after applying

Earn a $300 cash deposit into your Kabbage Checking account after you complete a total of 5 debit card purchases within 45 days of account opening. (You must apply and be approved by 12/15/2021. Terms apply.1)

Mobile App

Kabbage offers a free mobile app for iOS and Android devices. It enables you to monitor your account, send money, and scan checks for deposits. On top of that, you can set up and move money between Reserves or access a mobile version of Kabbage Insights. The mobile app also includes a map tool so you can find in-network ATMs or retail locations for cash deposit near you.

Security

Kabbage protects your account against unauthorized access with encryption and 2-factor authentication. You can also set up transaction alerts through the Kabbage mobile app to find out about transactions as soon as they happen. There is no biometric login, however. The Kabbage debit card is backed by Mastercard’s fraud protection service, although Kabbage itself does not have a dedicated fraud team.

Summary

Kabbage is an online financial services company that caters to small business owners. The Kabbage checking account offers no monthly fees, no minimum balance requirements, and interest of 1.10% APY on balances up to $100,000. Kabbage stands out for integrating its checking account with tools like Insights and Payments, which help you manage your business’s finances and bring in revenue. In addition, you can access thousands of in-network ATMs for free or even make cash deposits at over 90,000 retail locations. Overall, Kabbage can be a good option for small businesses in search of a fee-free checking account that earns interest.

Methodology

This review was created using information from the Kabbage website, a Nerdwallet review of Kabbage, and a call with the customer service team.

Kabbage Kabbage Visit Kabbage


Terms and Conditions:

  1. This promotion is being offered by American Express Kabbage Inc. (“we”, “us” or “our”). The Kabbage Checking account is provided by Green Dot Bank. Green Dot Bank will deposit a $300 cash deposit into your Kabbage Checking account subject to the terms of this offer as stated below. To be eligible to earn the $300 cash deposit, you must 1) apply and be approved for a Kabbage Checking account opened between October 1, 2021 and December 15, 2021 at 11:59 p.m. ET, and 2) successfully complete 5 debit and/or virtual card purchases within 45 calendar days of the opening of your Kabbage Checking account. Only transactions that clear within 45 calendar days of Kabbage Checking account opening will qualify. Transactions that do not clear within this 45-day period will not qualify. To receive the $300 cash deposit from Green Dot Bank, your Kabbage Checking account must be open and in good standing at the time of fulfillment. Once you have completed all the above eligibility requirements, the $300 cash deposit will be deposited into your Kabbage Checking account between 45 to 90 calendar days from the date your Kabbage Checking account was opened. Limit one offer per new Kabbage Checking account. This offer (i) is not available to existing Kabbage Checking customers, (ii) is non- transferable, and (iii) cannot be combined with any other offer. If we determine in our sole discretion that you have engaged in abuse, misuse, fraudulent activity, or gaming in connection with the offer in any way or that you intend to do so, you may not receive the $300 cash deposit. We may also cancel this Kabbage Checking account and other accounts you may have with us. The $300 cash deposit may be taxable income to you and may be reported on IRS Form 1099. You are responsible for any federal or state taxes resulting from the $300 cash deposit. Please consult your tax advisor if you have questions about the tax treatment of the $300 cash deposit. We reserve the right to modify or revoke this offer at any time. If you have any questions regarding this offer, please call 888-986-8263.
Michael Graw
Written byMichael Graw

Michael Graw is a Bellingham, Washington-based writer focusing on finance, tech, and science. His work has been featured in print magazines and high-impact websites. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

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See what some costumers are saying about Kabbage
Kabbage
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Excellent
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9%
Average
3%
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1%
Bad
5%
  • author
    Ali
    Oct 06, 2021
    Good

    They accept my offer just very early. Thank You, and i will be work only with You

    ...

  • author
    New customer
    Oct 05, 2021
    Just cannot reach them on the phone

    Just cannot reach them on the phone. Goes on hold for about 20 mins and then asks me to leave a message that they never get back to. Have tried 4 times already.

    ...

  • author
    Chandra Franklin Womack
    Oct 05, 2021
    Warning-Stormy weather ahead

    Warning-Stormy weather ahead! I opened a line of credit a few weeks back, thinking I would keep it for a rainy day. Well things got really stormy and I already drew down on my LOC. I requested it on Monday afternoon and by Tuesday morning it was already deposited into my account. This was a really easy and comfortable experience. I appreciate Kabbage being here to help me weather the storm!

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  • author
    Strath Wood
    Oct 05, 2021
    Fantastic Level of Service

    A straightforward process, with a painless application process with answers in a few minutes

    ...

  • author
    Diane M Davis Lexington - Paragon Centre
    Sep 26, 2021
    took so long

    took so long to get approved

    ...

  • author
    DENNIS
    Sep 25, 2021
    Expected something much difference.

    Expected something much difference. &6000 loan is not a cash flow instrument in the modern world

    ...

  • author
    RN
    Sep 23, 2021
    The process from loan approval to…

    The process from loan approval to transfer is so quick and easy. Highly recommend to business owners who needs immediate access to funds.

    ...

  • author
    TAL
    Sep 22, 2021
    Nelson and Mike are stellar

    Nelson and Mike are stellar - funding was available almost immediate. Well done young Jedi :)

    ...

  • author
    Shawn
    Sep 17, 2021
    Excellent Service...thrilled to be back with Kabbage!

    Walle was instrumental in working through a couple glitches with our bank to obtain funds for us. He was professional and facilitative. Thanks so much, Walle! We've always loved Kabbage, and we're thrilled to reinitiate a relationship. Now that American Express has acquired Kabbage, it makes even more sense. American Express was the very first company to take a chance on our newly incorporated construction company in 1987!!! We still have an Amex Business Card. :)

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  • author
    JAMEY
    Sep 12, 2021
    Very smooth process

    Very smooth process. Thank you for having this option out there for us.

    ...

  • author
    Jimmy
    Sep 12, 2021
    They were very quick and I got approved…

    They were very quick and I got approved within minutes. Thanks to Kabbage

    ...

  • author
    Richard
    Sep 09, 2021
    Simple and straightforward application process.

    Simple and straightforward application process. Review time is longer than expected. But once approved, I got the fund in my bank account the second day.

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  • author
    AMANDA
    Sep 08, 2021
    The ease of this process is nothing…

    The ease of this process is nothing short of amazing! The ease of use, efficiency of process, and excellent customer service is the reason that traditional banks will go out of business! At a traditional bank, this process would have taken weeks, rather than hours, which is all it took to complete the process with Kabbage.

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  • author
    wilson
    Sep 05, 2021
    Very good service

    Very good service

    ...

  • author
    Caroline
    Sep 04, 2021
    Needed some extra funds...Kabbage makes…

    Needed some extra funds...Kabbage makes it easy to access. I appreciate that.

    ...

  • author
    Roy
    Sep 04, 2021
    I am highly disappointed in my first…

    I am highly disappointed in my first experience since the reorganization. I initiated a transfer on Thursday Sept 2nd and while it says “takes 1-3 business days” I ALWAYS had my transfer the next business day. It is now the 2nd business day and the transfer hasn’t come through and my bank bounced two checks I wrote.

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  • author
    Barry
    Sep 03, 2021
    Quick

    Quick, automated underwhelming

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  • author
    Mike Lawson
    Aug 31, 2021
    Hard inquiry, personal loan would have been better

    Well, to be honest, not delighted so far. First, I accidentally connected a personal account when adding business accounts. No way to remove without calling or emailing. They left me on hold 30 minutes and never answered so I gave up and emailed. They never returned that email. I went through the process and was approved but since it required a personal guarantee and resulted in a hard inquiry into my credit, it wasn’t worth it. They gave me $10k. My personal credit score is around 800. If I had thought this through I would not have done it for the ding on my report for two years, and I can walk into my bank and get a signature loan for five times this amount at better terms. Even Amex, the new owners, have given me multiple $25k loans over the years without issue and had them repaid early each time. So, if you’re looking at personal guarantee from Kabbage, know upfront that they do a hard personal credit pull. If your score is good like mine, you can probably get more money from your bank, because it’s no different than a personal bank loan, not much for a business line of credit under this scenario.

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  • author
    KSG, LLC.
    Aug 28, 2021
    Overall Kabbage Experience

    My experience with Kabbage was very positive. The representative I work with, Kevin, was phenomenal to work with and everything was taken care of within 24 hours. Literally the smoothest banking process I have ever endured. I look forward to a long relationship with Kabbage.

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  • author
    HILARIO
    Aug 28, 2021
    EXCELLENT SERVICE

    One of the best services my American Express group of companies has offered!

    ...

  • author
    RODNEY
    Aug 27, 2021
    Simple process start to finish

    Simple process start to finish

    ...

  • author
    Joseph
    Aug 24, 2021
    Excellent service!

    Excellent service!

    ...

  • author
    Cheryl
    Aug 23, 2021
    No Help with Forgiveness Application

    Applied and received a PPP loan in Aug of 2020. Applied for forgiveness in Dec 2020. Now I'm still waiting. Kabbage or K-Servicing can't even manage to get me a timeline when they expect a portal to OPEN. The lender on the loan Cross River has a portal for direct loans but not for Kabbage. I'm so SORRY I didn't go throw a local bank.

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  • author
    Elik Livnat
    Aug 21, 2021
    Worse bank ever

    I apply for checking account. Promised to review in 5-7 days. Called several time and was promised that it will be taken care with some reply. Never heard from them. 2 months passed. This bank look good on the website but it's all but empty promises. Never try to work with this bank. If there was a zero star I would give it to kabbage bank.

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  • author
    Mark Wisemen
    Aug 20, 2021
    Like hundreds of other people have…

    Like hundreds of other people have stated.. they were quick to provide PPP funding, however they will not accept paperwork to apply for forgiveness. They kept telling me that the forms from SBA were not out yet and they were working with a 3rd party and that I should wait for an e-mail. My time frame to apply with the SBA has ended... I guess I will have to hire a lawyer and pursue legal action.Their are many other people suffering from this same situation

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  • author
    Coleman Jennings
    Aug 20, 2021
    Absolutely terrible company that will…

    Absolutely terrible company that will give you money fast and come after you faster to repay it. I was going through the pandemic and couldn't sell anything and they could care less. They gave me (4) $35 late fees even thought I was not late on any payments. Trying to get a hold them is even worse. Their interest rate is through the roof, and now that I am doing my corporate taxes for 2020, their website doesn't show how much interest I paid to them in 2020. Do not use this company for funding, you have been warned.

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  • author
    Alpha Designs llc
    Aug 18, 2021
    Glad Kabbage is back

    Glad Kabbage is back . Very helpful in managing funds in between paid invoices and was very quick in getting my funds .Thank you

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  • author
    Arielle Haller-Silverstone
    Aug 05, 2021
    TERRIBLE

    TERRIBLE. BEYOND TERRIBLE. Do not use them as a business checking account. They changed routing numbers, then changed again, so all of my checks bounced to vendors. They have not refunded the bounced checks. It's beyond and the customer service representatives are useless. They should be put out of business.

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  • author
    Charles
    Jul 30, 2021
    Money when you need it next day deposit…

    Money when you need it next day deposit low interest

    ...

  • author
    Tani
    Jul 30, 2021
    When you need the extra help it is…

    When you need the extra help it is there! Easy, professional service and confidence that Kabbage will work with you...

    ...

  • author
    Eric Sweazy
    Aug 12, 2021
    Horrible Experience with PPP Loan…

    Horrible Experience with PPP Loan Forgiveness. I applied through Kabbage, now there are three other companies involved and none seem to have a working operation. UPDATE: Got the first loan forgiven. Their customer service hung up on me but three days later it was forgiven. Still horrible experience. Still have to deal with the second loan.

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  • author
    Forrest Joseph
    Jul 27, 2021
    The Kabbage working Capital Line of…

    The Kabbage working Capital Line of Credit is an excellent product for businesses in today's environment. The only issues we experienced were technical ones which took close to a week to resolve before we could access our LOC.

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  • author
    Nexgen Labs
    Jul 26, 2021
    Kabbage PPP discriminates against small, minority and woman-owned business

    Kabbage, SmartBiz Loans and their affiliate, Leader Bank of Arlington, Massachusetts discriminated against our minority, woman-owned company. Since 2013, we have always paid higher than average wages plus health benefits to about 20 valued employees. We started our PPP application in Jan 2021 with Kabbage who had processed our 1st PPP efficiently and timely. For some unknown reason, Kabbage withdrew our 2nd PPP application and transferred it to SmartBiz. SmartBiz then fumbled through our application from March 2021 until the May 31, 2021 deadline. On June 2, SmartBiz emailed and said our application had been assigned an SBA PLP number meaning the loan was approved, SBA had funds set aside for our loan and we would be funded in about 20 days. After 20 days we then received an email from Leader Bank on behalf of SmartBiz saying the loan was denied because of an "incomplete application". No one was willing to tell us why the application was withdrawn, why it was incomplete or what we could do to make corrections. At that point the PPP program was closed so we had no recourse and ended up laying off most employees. The PPP would have really helped to keep our lease up to date and pay our employees while business has slowed due to the pandemic. Kabbage could have simply let us go to a reputable lender instead of switching our application to SmartBiz.

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  • author
    Frank
    Jul 20, 2021
    Great customer service…

    I’ve been a Kabbage customer for years now and have always been treated professionally and expediently. Whenever I have a question or concern regarding business funding I reach out to my account manager Kevin Fair who always provides a response quickly. His experience and knowledge always shines through.

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  • author
    GinaMark Covington
    Jul 20, 2021
    Possible law suit - wound not recommend

    quick to provide PP funding, however they will not accept paperwork to apply for forgiveness. Keep telling you forms from SBA are not out yet or we are working with a 3rd party and wait for an e-mail. I meet all requirements to apply for forgiveness however I cannot because they "are not ready yet" to accept applications. My time frame to apply with the SBA ends in 3 weeks, we will see if there site is open by then. If not guess will have to hire a lawyer and pursue legal action. Seems there are others in same boat, sound like a possible class action law suit in the making

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  • author
    london lunoux
    Jul 18, 2021
    Have been waiting on them to send the…

    Have been waiting on them to send the forgiveness app for months now. This is after already applying for forgiveness in January. There is no excuse for this and they need to fix it immediately.

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  • author
    customer
    Jul 17, 2021
    Was very easy to use

    Was very easy to use. Totally upfront explained in detail.

    ...

  • author
    Jose
    Jul 14, 2021
    Late Funds

    Was told deposit was going in by 5:00pm. Called to confirm and sent 2 emails. Was assured that funds would be sent as promised. Funds did not arrive till the following day causing our payroll checks to bounce. We understand if it can not be done. But be honest and let us know so we can expect it.

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  • author
    Marcia
    Jul 10, 2021
    Welcome back, Kabbage!

    As past Kabbage customers, we are super excited to see the program back open for new loans and business funding. The process is simple, the terms are excellent and the customer service is superb!

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  • author
    ILDEFONSO
    Jul 09, 2021
    Great business tool to have!!

    Great business tool to have!!

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  • author
    HotShot Trucking Shows USA
    Jul 06, 2021
    Not The Same Kabbage, don't waste your time.

    Last year before COVID they were a different company, different owners apparently. I was approved for $40g credit line. Didn't use it because of uncertainly of COVID. This year I contacted them because of new ventures, online sites and shows I am promoting, letting my TexLink Trucking rest while I pursue these new businesses. I was skeptical because of the fact that asking for a line of credit can damage your credit score with a hard inquiry. When it was all said and done, I was only given such a small line of credit ( carry more in my wallet ),that it actually hurt me much more than benefit me. I never talked to anyone, no one explained to me exactly what the reason was. I was not given a chance to add other income sources, money in savings, etc. I am just beyond belief that I even did business with them. There are so many other great financial sources out here. As a business person, time and trouble is a liability. I may sound bitter, I hate being so, I post hundreds of posts every year, Top Contributor on Google. I love to promote that is my business but if I can save one of you the trouble, than it is worth it. Thanks.

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  • author
    Raul Gochez
    Jul 02, 2021
    Excellent Service

    Excellent Service. With the new administration (AMEX) awesome, seamless. I'm in long term

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  • author
    Michelle Clark
    Jun 28, 2021
    Kabbage and K Servicing really screwed…

    Kabbage and K Servicing really screwed my company around on the 2nd PPP. We got the first one with no problem but the 2nd PPP application was withdrawn and sent to SmartBiz for some unknown reason then SmartBiz held the application for months and even told me it was approved only to tell me later after the deadline that the loan was denied because the application is incomplete. This really hurts our business and employees.

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  • author
    ASAD
    Jun 20, 2021
    very simple and uncomplicated process

    very simple and uncomplicated process great resource for small business will recommend very highly

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  • author
    brian
    Jun 18, 2021
    Glad to see them back up and running

    Glad to see them back up and running

    ...

  • author
    Chris Heller
    Jun 15, 2021
    PPP loan approval Fast!

    PPP loan approval Fast! All attempts to repay unsuccessful! No replies to ANY emails, ever. Same feed back as others, person on phone knows absolutely nothing other than " wait for email ". I missed first loan forgiveness period because they did not advise I could apply and chose not to acknowledge my email requests (3) on when can I apply. June 2 told new FORMS approved/out. Wait for email. June 15 call again told wait more. No other info available at all. I am paying interest on a loan that would have been finished last December if only the had contacted me.

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  • author
    Kimberly
    Jun 09, 2021
    We got an instant decision with our…

    We got an instant decision with our application and funds were available immediately. We love the convivence of being able to choose repayment terms and their interest rates are the best in the business. They will be our go to account for short term financing. Oh, and I would only read the reviews after American Express took over which I think was early June 2021.

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  • author
    Mark
    Jun 09, 2021
    Very easy process

    Very easy process, Very willing to work with small businesses

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  • author
    Ray
    Jun 08, 2021
    I am happy Kabbage is back

    I am happy Kabbage is back. I was contacted by the gentleman who handles my account, and after a very pleasant conversation I was happy to take a draw on my funds. I look forward to working with Kabbage again. Thank you, Ray Siefert

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  • author
    Michael
    Jun 05, 2021
    Very responsive

    Very responsive. Quick to react to business needs.

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  • author
    Jerry Welsh
    Jun 04, 2021
    Opening back up our revolving line of…

    Opening back up our revolving line of credit could not have come at a greater time. The new rates are so workable and Kabbage will retain our business for the foreseeable future!

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  • author
    Robert
    Jun 02, 2021
    Been with Kabbage since Day 1

    Been with Kabbage since Day 1. The best lending company we have ever used! In fact, without them, we would have never grown into a very profitable multi-million dollar company!!!

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  • author
    Steve Fabian
    Jun 02, 2021
    They are the worst

    They are the worst! I have everything I need to get my PPP loan forgiven and they won't accept it. This has been going on for months with no end in sight!

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  • author
    never again
    Jun 02, 2021
    Kabbage is incapable of servicing your…

    Kabbage is incapable of servicing your loan. 1. You have to call repeatedly to reach ANYONE.. the line will cut out after just a few minutes of waiting and then you have to re-dial... and re-dial ... and re-dial. 2. The people who answer the phone know next to nothing. It is pretty clear that they are only trained to sell loans. 3. They lie or are incompetent..... They have been telling me since January that they can not process a loan forgiveness application because they are waiting for a current / valid form from SBA. ...Here we are in June and they still don't know the SBA released the new form ON JAN 19 2021. 4. Their on-line portal is a mine field of problems that inhibit you even communicating with them.... I get error prompts that say the email server for the Fortune 200 company I work for is invalid. ZERO confidence in Kabbage. UPDATE: 6/2/21 I tried calling K servicing again this morning...and ( shock! ) someone answered the phone the first time. Unfortunately when I mentioned my need to file a loan forgive form she gave me the same line ... " we are waiting for SBA to issue the new form,"... When I told her the form has been out since Jan 19 2021 she then " rechecked " her system. Now she is saying that Kabbage "just got the new form on June 1st and they would be emailing to everyone " soon ".

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  • author
    JEFF
    May 30, 2021
    EXTRAORDINARY SERVICE

    EXTRAORDINARY SERVICE THE WAY THINGS ARE SUPPOSED TO BE THEY FUNDED $60,000 IN ABOUT 18 HOURS. WAS A BIT CAUTIOUS ABOUT GIVING BANKING ACCESS BUT TRUSTED IN AMERICAN EXPRESS. I DO HAVE A BACKGROUND WITH AMEX = assume that helped. PLAN TO OPEN KABBAGE BUSINESS CHECKING

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  • author
    Naftaly
    May 21, 2021
    Something shady is going on in Kabbage

    I applied for the first PPP loan via Kabbage and got it in May 2020. I applied for forgiveness in January 2021 and got a number from Kabbage on how much forgivness I am suppose to get and that they will submit it to the SBA. Nothing happened and on day their site displayed the message "The SBA recently released new forgiveness applications based on the changes in the December 27, 2020 relief bill. We are currently not accepting forgiveness applications due to changes made by the SBA. The SBA is no longer accepting the legacy 3508S, 3508EZ, and 3508 forms as of March 5th, 2021. Please be patient with us as we prepare for the new forms. If you have an open application with us, we will be reaching out when the new forgiveness application forms are ready. If you have an application submitted to the SBA before March 5th, 2021, the SBA will continue to process your application. We apologize for any inconvenience this may cause, and we appreciate your understanding." After that, nothing happened. No matter how many time I emailed their support or called. And today I read that the DOJ is investigating Kabbage for PPP wrong doing. 5/21/2021: Seems like they just denied access to loging in to PPP accounts. Things are getting heated over there.

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  • author
    Darsa Blue
    May 14, 2021
    It’s so ridiculous

    First round PPP with kabbage was smooth and very fast when I say fast I mean within 2 weeks I got funded But for the 2nd round they hold on to my application for over 3weeks when I finally decided to give them a call they canceled my application and told me to go apply at “SMARTBIZ” okay I went ahead and apply thru smartbiz Now Smartbiz is being a pain in the a*** Can’t get a hold of them whatsoever I sign PPP loan documentations since 4/29 it’s been 16 days still hasn’t been funded yet

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  • author
    mark
    May 10, 2021
    My account manager when above and…

    My account manager when above and beyond to ensure my account was re-opened properly and funded. Great follow up

    ...

  • author
    T. Alan DeRossett
    May 06, 2021
    Dealing with Kabbage after AmEx

    Dealing with Kabbage after AmEx This acquisition has been an ordeal you wouldn't wish on your worst enemy. The operators are un-trained, the service is terrible, and I was just told by the last operator after 28 minutes of 2-call holds..."well, all the operators don't think alike, I don't know who trains them, and ultimately I don't know what to tell you".. Really ? Two thumbs down, AMEX.

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  • author
    Alisha Hillard
    May 05, 2021
    I’ve been waiting for like 3 weeks with…

    I’ve been waiting for like 3 weeks with no updates.. no communication at all... not sure how they go from being excellent to what’s going on here?

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  • author
    Bill Morris
    Apr 27, 2021
    Fast and easy which is what I wanted!!

    Fast and easy which is what I wanted!!

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  • author
    Marie Martin
    Apr 25, 2021
    Stay Away, Doesn't seem to care if they help

    I got my first PPP loan through Kabbage.. It was quick and easy once I figured out what I needed. There is no one who is able or willing to help with the process. Sometime after my first loan went through they went and changed company's and now it is K-Servicing. When the time opened for the second, I applied with in the first few days.. I waited and waited and waited. I called several times, and each time I was told it should be any day. Finally in March I got a email saying that my loan has been cancelled and I needed to go through SmartBiz. After six weeks I had to apply through another company. When I called and asked why I was told that due to the new laws for PPP cause of Covid-19 I would be able to get more money, I was like I don't want more money I wanted to get the loan, and due to them deciding not to process my loan and sending me somewhere, I am now waiting for yet another company to process my loan.. I went and applied through SmartBiz, and not even a week later I got a email saying I was not getting a loan. Something about how I did not meet the requirement's for them. Nothing else, no requirement's were explained to me, and no one contacted me to see if there was anything I could or would provide to work with me. So now I am waiting yet again with another company cause of everyone is their mother have been applied for help cause of Covid-19. I have finally decided to apply for the forgiveness with Kabbage. And now it is saying I am unable to. *The SBA recently released new forgiveness applications based on the changes in the December 27, 2020 relief bill. We are currently not accepting forgiveness applications due to changes made by the SBA. The SBA is no longer accepting the legacy 3508S, 3508EZ, and 3508 forms as of March 5th, 2021. Please be patient with us as we prepare for the new forms. If you have an open application with us, we will be reaching out when the new forgiveness application forms are ready. If you have an application submitted to the SBA before March 5th, 2021, the SBA will continue to process your application. We apologize for any inconvenience this may cause, and we appreciate your understanding.* Mind you they would never let me apply for the forgiveness, saying that I had to wait until 27 weeks from the time I received my first loan, so it kept telling me to wait, and now this is on the page. And this is where it kept saying I couldn't apply for loan forgiveness.. *Your PPP loan forgiveness Covered Period has come to an end. Please note that, per SBA guidelines, your Covered Period must end no later than December 31, 2020, even if the full 24 weeks have not elapsed. As a reminder, repayments are deferred for 10 months after the end of the Covered Period.* So if you want to get screwed over more ways then one, I am sure Kabbage will do that for you.

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  • author
    Edward Thomas
    Apr 24, 2021
    Equipment, Manpower, Productivity Boost made easy!

    In all the years we have been in Business, there has never been an easier way to access Capitol and get it out onto the jobsite building capacity before Kabbage. This is our fourth funding request, and it was just as easy as the 1st!

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  • author
    Coleman Jennings
    Apr 20, 2021
    DON'T USE THIS COMPANY!!

    I got a loan for my small business back in November of 2019, they made it real easy. I made every payment on time, then Covid hit and I had no sales. I called them and setup a payment plan because they were demanding $1200 per month but I couldn't pay because I had no sales. So, we agreed on a smaller payment plan, but they started charging me $35 late fees every month. I called them and they said that's because I didn't pay the $1200 per month due. They would not work with me at all, they could care less about small business's . I setup another payment plan with slightly higher repayments and made every one on time, I never missed a payment. Yet they refuse to give me a refund for (4) $35 late fees. That is if you can get someone to talk to on the phone, which is very hard to do. Also, their APR is astronomical, and then they add in the "plan fees" on top of that. I am so upset with this company, scamming small business like mine, I am sure they have done it thousands of times. I will never use them again and I would give them 0 stars if I could. DON'T USE THIS COMPANY

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  • author
    Mary
    Apr 20, 2021
    1st PPP through Kabbage, Loan Forgiveness Applications Non-Existent

    Received 1st PPP loan through Kabbage, which was totally fine. Have been trying to apply for the loan forgiveness since late Feb through KServicing and there seems to be no intent on their part to process this part of their SBA obligation. I have s/w Kabbage and they can do NOTHING with these loans at this point b/c according to their reps they do not have access to these loans any longer since the American Express acquisition. KServicing is however sending statements with the interest on the PPP loan and when that would start. As I understand, the processing company is only making $$ when they are funding these loans, not for the forgiveness application processing. Unfathomable that on top of the impact of COVID on businesses that KServicing and Kabbage are doing this irreparable disservice to their customers and businesses. This is a federally funded program. It is very concerning that they are being allowed to mishandle and abuse a federal program in this manner.

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  • author
    customer
    Apr 19, 2021
    Kabbage + Kservicing + SmartBiz = Bad

    Kabbage or Kservicing or SmartBiz, whatever you want to call it, it's a terrible experience. The customer service is just a road block, you will never be able to talk to anyone who can actually give you any information. The customer service repeat the same scripted garbage they have been given. Regardless, if they are polite or rude, you will not get anywhere. They clearly messed up inputting my information and I haven't been able to talk to anyone about correcting it, just get told that it's been noted and someone on the review team will reach out when they are ready. Now I have to wait and see after this long delay, if they actually corrected their errors. I'm sure I'll be back on the phone talking to the same robots giving out little to no actual information.

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  • author
    Tina
    Apr 12, 2021
    What the hell is going on with Forgiveness

    Question, has anyone had their first ppp loan forgiven through kabbage yet?? Anyone?? My ppp loan forgiveness has been in limbo since December. Ive called multiple times. Interest is building and still no answers. They keep saying I need more documentation. Which is complete bullshi*. Clearly they are stalling. If anyone wants to start a class action lawsuit please contact me. I’m so onboard.

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  • author
    Chrissy Doe
    Apr 09, 2021
    I have been requesting this company to…

    I have been requesting this company to withdraw my application for over 2 months. Every time I call, the oversea reps tell me that its been withdrawn and to wait 48 hours. For the last 2 months I have sent countless emails with no response. The oversea reps always advise that there is no supervisor to speak with. Also, after 2 months of requesting my app be withdrawn it still is showing active and accruing interest. I have contacted FTC and will be looking into suing this company for negligence and violating lending laws. Please believe all the reviews and stay far far away from this company. They are absolutely the worst............. Oh and they could care less.

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  • author
    Karen
    Apr 08, 2021
    Poor communication and mistakes

    They used my social security number on my first PPP loan application even though I provided them my EIN showing that I have employees. Now that I'm applying for the 2nd PPP Loan, the most I can get is $30k less then what I've submitted because they used my social instead of EIN. I've called every day for the past 2 months and get different answers every time. I've emailed at least a dozen times. They keep telling me I'm in the queue. Communication is poor, there mistake will probably cost me $62k in PPP money because they will not address my concerns and make the corrections needed. I also submitted my forgiveness paperwork and now that has disappeared from my account and their system says they will contact me when the new application comes out. I have a feeling that will be my next battle and they will try to take payment from me for the loan. Stay away unless you have ample time to deal with them on a daily basis and get NOWHERE. AWFUL!

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  • author
    Isaac
    Apr 06, 2021
    DO NOT SIGN UP WITH THIS COMPANY OR…

    DO NOT SIGN UP WITH THIS COMPANY OR KABBAGE!! They do not help you and when they mess up they act like you don't exist. They also outsource to other impoverished countries who have no idea what they are doing!! Steer clear as far as possible, they will ruin your loan application

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  • author
    Hanna
    Apr 06, 2021
    Loan forgiveness application not processed

    My organization received a PPP loan from Kabbage in 2020, which was then moved to K Servicing. I submitted the loan forgiveness application materials in December 2020 and was asked to sign the loan forgiveness documents on January 11, 2021. At that time I got an error notification saying I could not sign the documents due to an error, and I followed up with them immediately to try and resolve it. That is the last time I have had any information on my application, except to know that it has not been submitted to the SBA in the 3 months since I tried to submit to K Servicing. When I have been able to get through via the phone, I am given little to no information and told to just wait. I have been told several times that the issue has been “escalated” or that they will try to “push it through manually," but I have never received any follow up of any kind. And each time I call, they have no information on what the last person told me or what has happened with the escalation team. It's an endless loop of poor customer service.

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  • author
    Lucy burke
    Apr 06, 2021
    I submitted loan forgiveness on12/22/20…

    I submitted loan forgiveness on12/22/20 and I decided to call in on today 4/6/2021 to get an update on why my loan forgiveness have not been processed. The person told me it was submitted on 4/2/21 so I said you guys held my forgiveness for 4 months with out submitting he then said to me no mam I made a mistake there is no date here listed. They have not submitted my Loan forgiveness and in fact still have me scheduled to start paying them back in 3 months . The government need to investigate them and now their customer service is based outside of the US when you ask for a supervisor they tell you she is on another call and can’t take your call! I will be reposting it to bbb and the other appropriate agencies.

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  • author
    Jason Shavers
    Apr 06, 2021
    I've not heard from Kabbage in over 4…

    I've not heard from Kabbage in over 4 weeks now. No response on the PPP Loan Application I've submitted. My status is still showing in review and after reading the response and bad ratings on no return calls or email reply is not acceptable. Someone please help.

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  • author
    Stephan
    Apr 05, 2021
    Loan Forgiveness Stuck in Kabbage's 2+ Month Backlog

    I requested PPP loan forgiveness two months ago and the application has not moved since K Servicing received the documentation. Multiple follow-ups (email and phone) have only yielded that the application is in the queue to be "processed". The team cannot confirm when they will process the forgiveness app, nor whether the interest that is accruing while the forgiveness decision is outstanding will be forgiven or covered due to the 8+ week delay. Horrible experience.

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  • author
    Clarise Lyon
    Apr 03, 2021
    first round excellent--2nd round is…

    first round excellent--2nd round is horrible. They were acquired by AMEX and now the people are completely clueless. They will not even update my records so that US Bank can process my PPP due to the fact that they used my SS# and US bank said that kabbage was supposed to update to my EIN. We got the EIN letter to them as per the request by the supervisor and never received a confirmation letter. When we called customer crap service--they answered in Puerto-Rico and said we shouldn't have an EIN number because we have a small number of employees and that it should be done with my SS #. How much does that crap suck. So now we're waiting for someone to get back to us and it's been 2-days since they received the IRS letter with my EIN--still NO UPDATES for US Bank. This is horrible. And kabbage even went so far as to say that my business should be restructured. What is that???? They are supposed to update my information to show the EIN number. I am so disgusted!!!!

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  • author
    Carolyn Lamb
    Mar 23, 2021
    Terrible company to do any business…

    Terrible company to do any business with. Their advice on my first PPP loan messed up my entire businesses. Now they wont fix it. Reached out to the owner ROB and he won't answer my email. I have reached out to numerous other executives with no answer. Support has no idea how to fix it. SBA told me Kabbage / KServicing is the only people that can fix it. I have now filed a complain with the Illinois States Attorney, BBB, my senators, the governors office and whoever else I can find. What a mistake.

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  • author
    The Boss
    Mar 21, 2021
    2nd ppp app was canceled with no notifications

    We received the 1st ppp loan through them, it was great. The 2nd ppp loan application was canceled after a month of waiting for approval. The rep contacted after 3 weeks indicated it would take 7-8 weeks, then the app was canceled "at our request", which was not the case, WITHOUT any notifications. The rep in the 2nd contact did not explain why the app was canceled and advised to apply through a different lender.

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  • author
    Monique Moore
    Mar 19, 2021
    Get an email that my 2nd draw PPP was…

    Get an email that my 2nd draw PPP was canceled and now I'm being redirected to apply with another company that partners with kabbage kservicing...w t f is going on....

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  • author
    Jaime Delgado
    Mar 17, 2021
    After Applying for financing with…

    After Applying for financing with Kabbage my first experience was ok, I liked that they were a FinTech and expected more Tech. They took a while but it happened. I applied for the second PPP loan got no response from the for 9 weeks. Reached 4 times by email and several by phone. Their customer service seems to be just a call center separated from their actual business as they can't answer any questions. They were unable or unwilling to answer any questions or help. Each time they said they would send an email to check and that it was being processed. Finally I got a response via email days from the deadline encouraging me to withdraw my application sending a clear message they did not care. The email didn't even have an identifying individual it was from the K servicing team. I would not do business with this company again at this point. It has been disappointing to say the least. Jaime Delgado-

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  • author
    India
    Mar 16, 2021
    I’ve been asked only after I’ve called…

    I’ve been asked only after I’ve called to submit more documents... i applied in January. The window for small businesses is closing on the 31st and I’m afraid my business will miss the opportunity exhausted k servicing has not turned my application in. What is going on? The dashboard keeps saying under review. This is becoming such a headache i thought this was a good company because i worked with before but now it is a nightmare

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  • author
    Gregg Vargas
    Mar 16, 2021
    I have been contacted by someone at…

    I have been contacted by someone at Crossriver bank to try to resolve my loan amount. I hope that finally my ppp loan will be funded using the guidelines set by the Small business administration. I will post an update.

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  • author
    Tris Jackson
    Mar 12, 2021
    Worst company ever

    Worst company ever. Zero response. No movement whatsoever. Outsourced employees have no clue what they’re talking about smh. Applied in Jan. No movement just same dashboard as always. Recently withdrew application but now I’m having issues submitting new one with diff company due to E-Tran number...something only Kabbage could fix. They ruined it for me.

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  • author
    Mmmt
    Mar 07, 2021
    Worst experience on round 2 ppp

    Worst experience on round 2 ppp! I’ve been lied to time and time again, I’ve been told the sba is reviewing my round 1 ppp which just wasn’t true. I’ve been told my application has been submitted to sba which also just wasn’t true, I’ve been told we’re waiting on guidelines, guidelines have been out for over a month now, every time I talk to a person it’s someone in the Philippines with chickens crowing every five seconds. They don’t care about their customers

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  • author
    Natalie Black
    Mar 03, 2021
    Kabbage Creates K Servicing, PPP2 Chaos Ensues

    Kabbage has created a whole new, hallow company called K Servicing specifically to manage their PPP funding process. Round 2 has been an absolute nightmare. Submitted application in January and was stuck in false "submitted to SBA" status since then. Every time you call customer service (if you can get through) - they are equipped with the different flavors of the same scripted response "Don't worry, check your dashboard for updates". Also, could not get a clear nor accurate snapshot of what was going on with my application - was told "waiting for the SBA for guidance". Meanwhile...the guidance has been out for weeks (other lenders have no problem processing applications with the new guidance). No response to emails. Canned responses on social media. You get the run around when you are fortunate enough to actually speak to a human. The lack of clear and concise communication is incredibly frustrating. Add to that K Servicing can not or will not provide any means of accountability. Flawed software? Admit it, fix it and provide a prescriptive update. Unfortunately, this is not the philosophy of the company and the model by which they operate is dysfunctional borderline unethical. I realize that this round of funding has been challenging for many - lenders and small businesses alike and that the SBA is doing all that it can to make this round go smoother than it has been. Kabbage/K Servicing PPP operating model has done nothing more but add to the complications and obstruct thousands of small business owners from obtaining PPP funds to fortify their operations. Finally was able to get through and cancelled my Round 2 application with them so that I can move forward with another lender. After 2 months. Don't believe my experience? Just check out the Reddit Boards and Facebook groups hosting thousands of small business owners whoare having similar experiences with this company. Hard to ignore. Unless you're Kabbage/K Servicing.

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  • author
    Shanna Chatman
    Mar 03, 2021
    Stay Away!! You’ve been Warned!

    I applied as a soon as the portal opened around 1/21/21 and have not made any progress. Endless phone calls with incompetent overseas call center employees, and no one could tell me anything. I called to have them withdraw my app last Thursday so I can submit an app to a competent American lender, and yes my dashboard shows that they have withdrawn it— but the sba still shows it’s submission. So I can’t even move forward. I will be contacting the attorney general and FTC to file complaints today. Do not apply with them, because they are not transparent and do not know what they are doing.

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  • author
    India
    Mar 02, 2021
    Is this company legit

    Is this company legit? Haven’t been able to get a response or any communication in over a month.

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  • author
    Devin Glover
    Mar 01, 2021
    I wish I could give this Company zero…

    I wish I could give this Company zero stars this is the worst Company by far. The government needs to strip them of there contract in assisting the American people in the ppp loan this company plays with people livelihood I will be contacting the BBC better business bureau pls government help the American people and strip them of government funding

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  • author
    H Williamson
    Mar 01, 2021
    😣😠

    I’ve been waiting for like 3 weeks with no updates.. no communication at all... not sure how they go from being excellent to what’s going on here?

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  • author
    Calen martin
    Feb 27, 2021
    Kabbage has changed for the worst!

    Kabbage has recently differed all of its customer service in regards to PPP to a company called K servicing when this call service has no actual authority in handling our financial accounts thus resulting in a huge back up on communications people have been given false information, regarding loan information people have been hung up on transferred to indonesian call reps posing as supervisors this is a very unsavory business practice, i am under the impression Kservicing isnt even a legitimate company they wouldnt even provide employee identification numbers or full names when asked unfortunately when it comes to PPP round 2 this company is the worst.

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  • author
    Anonymous
    Feb 26, 2021
    Do not use this company for loans

    Do not use this company for loans. They have NO customer service. I have emailed them on January 21, 2021 and they have not responded. I emailed them again on February 1, 2021 and they have not responded. You can't call them because after about a 10 minute hold period their phone just hangs up on you. I filed a better business bureau complaint and they suddenly called within 24 hours however the person who called was merely a representative in a foreign country that was powerless to assist in any manner other than to say they were sorry and make excuses as to why they are unable to answer phone calls, emails or process anyone's loan forgiveness applications. I will never use this company for a loan ever again. There are reputable banks or even companies like Paypal that will respond to you and resolve reasonable requests in a timely manner. RUN!

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  • author
    cheryl
    Feb 24, 2021
    Opening back up our revolving line of…

    Opening back up our revolving line of credit could not have come at a greater time. The new rates are so workable and Kabbage will retain our business for the foreseeable future!

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  • author
    Carguy
    Feb 19, 2021
    Great people to work with

    Great people to work with. Easy process. Have used them for past 4 years. With 5 loans.

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  • author
    Dustin Struckman
    Feb 18, 2021
    Kabbage SUCKS!!

    Kabbage SUCKS!! Ever since I applied for a PPP loan through them, I've been plagued by emails and phone calls from loan brokers and hard-money lenders. PLAGUED, as in multiple emails and phones daily. This is on top of the fact that Kabbage never once replied to my emails and didn't even come close to finishing my application. CHASE on the other hand got me a PPP loan quickly and easily. Do not give Kabbage your information. They are not interested in helping you get a loan - they simply want to sell you as a lead to dozens of loan sharks!

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  • author
    Dream North Entertainment
    Feb 18, 2021
    Kabbage has horrible customer service & will mess up your PPP!

    Kabbage has horrible customer service. I have a legitimate business. They sent approval notice for ppp. Then stopped responding and allowed my loan to expire. They may have risked me receiving no funding at all. They are completely unprofessional and toying with peoples lives during a pandemic. I intend to seek legal counsel to bring their unjust practices to light. We are told not to apply with multiple lenders. I had already received 1st round from Kabbage. And through their new company K Servicing, they asked for all of these crazy verification documents in which I had already previously submitted, AFTER they’d already sent the approval notice. Then they just stopped communicating and let my approval offer expire. They are horrible !!!

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  • author
    ERNEST
    Feb 17, 2021
    Smooth re-entry

    Smooth re-entry. Personable people to deal with.

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  • author
    Chris Fletcher
    Feb 15, 2021
    Run around

    So I have submitted an application for a second round ppp loan and meet all requirements and have already been forgiven on the first loan and nothing has changed .I have spoke with the Sba and they are saying that Kabbage hasn’t even submitted my loan application even on my dashboard it says waiting for SBA to review my loan application.Every time I speak with someone from Kabbage they tell the same thing that there waiting on SBA but SBA hasn’t been contacted by them on my behalf.

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  • author
    RJ
    Feb 07, 2021
    First Round went Smooth!

    I applied for the first round of PPP funding on 4/26/20. On 4/29 I received an email saying my application was being sent to the SBA for approval. On 5/4 I received an email saying I was approved and to logon and sign my loan documents. Funds were in my bank on 5/6. The entire process was smooth sailing and very easy. Now we’re at second draw applications and on 1/19 I submitted an application for my second loan. I received an email on 1/20 saying they needed additional information before they could process (I forgot to check off what funds would be used for , so my fault) I tried to call on 1/21 &1/22 just to check in and make sure everything was going smoothly as I’m counting on this life line right now and time is of the essence. I probably called 30 times both those days and can never get through after exactly 6 mins you will get an automated message to call back and it kicks you off. I sent an email on 1/22 and no response yet. I was literally sitting here now 1/24 at 1:00am checking reviews as I’m getting nervous about getting a response and Im completely horrified at the reviews. I disregard them at first as just disgruntled customers but I just read 9 pages of complaints!!! I’m really hoping this time goes as smoothly as the last but I will apply with another lender now as a backup plan due to the horrific reviews. I will update my review after I receive a response. Yes I am a real person, I run a small business in Sarasota, FL. Good luck guys!!! P.S. Based on my first experience I would definitely rate this as a 5 Star company based on personal experience. However at this time I’m leaving 4 stars due to not being able to reach customer service which in my opinion is a very important thing. I understand they’re busy but I’d much rather wait on hold then to be kicked off after 6 mins. Makes things very frustrating. *******2/6 Update: My dashboard still says “Kservicing reviewing” I’ve since applied with biz2credit.com been approved and funded. 13 days for the whole process. Do yourself a favor and NEVER use kabbage again!! Highly, highly recommend biz2credit.com for all PPP needs!

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  • author
    sunny
    Jan 21, 2021
    one of the garbage company to do…

    one of the garbage company to do business with i keep applying ppp round one never reply from them i keep email many time no response better to go local bank or lendio or first home bank never again in this life for sure kabbage !

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  • author
    Scott
    Dec 17, 2020
    Horrible experience with my PPP loan…

    Horrible experience with my PPP loan for a C-corp. Live agents non existent on the 8xx line, emails not answered, dates constantly missed. Steer clear of this firm, for any form of lending.

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  • author
    Hasmir
    Nov 15, 2020
    Hang cahs kung

    Hang cahs kung

    ...

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