Kabbage Online Checking Review 2022

The. Most. Frustrating. Experience. Applied on Dec 21, where I followed all their steps in the application process. Now it's Jan 19th and I haven't heard anything. Have send multiple emails to their customer support team, no response. Called into their 800 number and I'm sitting here at minute 23 with no response. I am so surprised that Amex puts their name to this terrible product.

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I should have read the reviews here… this company is such a joke. I tried opening an account a few weeks ago. They made me submit a bunch of unnecessary documents to open it. I submitted them. After over a week, I got a message that I needed to submit them again. No notes or anything as to why what I submitted wasn’t enough. So I submitted them again. Same thing - a week and a half later, they requested I submit everything for a third time! Again, no notes or anything explaining why. I tried to call them and email them many times, but they never once picked up. After submitting for a third time, I finally got ahold of someone on the phone. When I asked him what’s taking so long, he explained that they were confused about my address on my personal utility bill, because it didn’t match to my address on file… even though I had 2 addresses on file - a business and personal address. They didn’t bother to look at my personal address, and that caused a several week delay… he then explained that my account was permanently disabled because I hit the max number of support uploads. I’m honestly in shock at how bad this company is. I feel like I dodged a bullet by not setting up an account with them. Do yourself a favor and open an account literally anywhere else. These people have no idea what they are doing

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DITO ......all the other reviews. It does not work...

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Made a 50k+ wire transfer from the Kabbage account that has disappeared. Impossible to get anyone on the phone, but when you do, representative is clueless and can only ‘escalate the issue.’ They say to call back in 7-10 days….what? You misplaced 50k and want me to call back in a week? It seems they are on their way out.

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My account was not list to connect to kabbage

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I'm writing a second review since my experience with Kabbage continues to suck. I have written multiple emails to Kabbage support ,still no reply. I have tried to remove my external bank accounts from the Kabbage account and there is no way to do so from within the dashboard. I was told I can not cash checks written to my DBA name they must be written to my legal name! I can not print checks written in my business name! lol whaaaat!? I am using my other bank account to withdraw cash back out of Kabbage because it's easier that way and I'm getting a bit nervous having a large sum of cash sitting in my kooky Kabbage account. Oh and here's the kicker. I opened up an Amex business account. They offer a 1.1% APY business checking too. They will not let me connect Kabbage to the account to move money to and from. I'm getting my money out of Kabbage and switching to Amex. I won't be surprised if Kabbage is soon phased out.

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I opened a checking account online on 10/25. I was unable to make contact with the bank, where I went through the phone tree and then was on hold for precisely 10 minutes and the call disconnects. This happened three times in a row. It happened again the next day. I researched complaints about the bank online and found that A LOT of people were having the exact same problem- hold for exactly 10 minutes, then the call disconnects. Naturally I decided to close the account being that you can't call the bank. I then sent an email requesting that my account be closed and all of my PII (personally identifying information) be deleted with a written report of what PII the bank holds on me. (as per California resident privact act.) As others had complained about, instead of a response, I received a promotional email. I then wrote a letter (certified mail) on 11/7 to corporate. I requested closure of my account and a report of what PII has been collected on me and a written acknowledgement that the account has been closed. I did not receive a response, but instead was mailed a debit card and a welcome letter! (Imagine trying to work with a bank that sends you your debit card almost 6 weeks after the account is opened, does not answer the phone or emails or mail.) I tried calling today, and did actually get a live person who said that I would have to speak to a 'specialist' in order to close the account. The specialist said that he would have to 'escalate' the request. (!?!) Then I was disconnected and the specialist did not call back even though he verified my phone number. This has been bar none the worst customer service ever in a world of bad customer service being the norm at big corporations and if I had any money in this account, this would probably be considered fraud as well as already a clear violation of the California Privacy Act.

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I opened a Kabbage checking account for my small business. I am a sole proprietor with a DBA. I ran into some trouble depositing a check via the mobile app and reached out to customer service to help. The first response was a standard reply to make sure there was a dark background, adequate lighting, etc. (I have only ever used mobile check deposit since it has been available so am very familiar with the process). The second reply I was advised to try cashing my check elsewhere (seriously?). My final attempt was via phone call. I was informed by the CSR agent that per Kabbage use terms I am only able to deposit checks written out to me personally. No further explanation was provided as to how it makes sense that a business can't deposit checks written to the business into the Kabbage business checking account. I asked what the process was to close the account and was informed that closing the account would require a phone call and that I would not be able to open another account with Kabbage in the future. Ipso facto... not a real business bank.

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The worst customer service I have ever dealt with in my life. Will never do business with them, makes me even hate Amex for even owning them.

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I agree with every negative review here! They have the absolute worst customer service. And their promotions are misleading!!! I'm going to close my business account.

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IS THIS SCAM OR WHAT? Kabbage by AMEX won't last long if the customer service is this shi(xx)y. Nobody does business like them these days. Issue after issue after issue even from account opening and it doesn't matter how many times you email them or call them. NO ANSWER. Lately, I had another critical issue (check deposit not posted after weeks) and finally got ahold of someone to talk. Check declined for no reason and they don't even tell you. Just wanted to leave some feedback to this guy and while he was listening, he just hung up on me. WOW! I was gonna make the $100,000 deposit to get the high interests, but will close this account soon. Be aware: the offer looks really great but if there's issue (i.e., your money just disappears one day), there is NO WAY to get it resolved. I'm so glad that I figured our their shi(xx)y service with at an early stage before I made huge deposit. Don't use it. They won't last.

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Kabbage has THE worst customer service I have ever experienced from a bank!! They NEVER answer my emails or the phone! I have sent at least a dozen emails with different questions and each one has been entirely ignored. I did manage to open a checking account with them. I have several business bank accounts at other banks. It's always been quite simple to open them. This was a pain. The higher interest rate is why I signed up but I'm nervous about adding much money to this account because it seems so shady. When I started adding different external banks to transfer cash to and from I started getting messages saying I needed to provide more documents-- a bank statement and voided check. This was after I linked the banks with the external bank's password and verified the small deposits. Several of these external accounts I have never bothered getting checks for because there is no need to write checks. I emailed numerous times asking if there was any other way around this. Who knows? They never answered. So the banks sit "ineligible for transfer." The one bank I did have a check book for I uploaded a voided check and bank statement. Never got a reply. This external account still can't be used to move money. I emailed to ask the progress and whether they received the documents they requested. No reply. These external banks are big banks. Capital One for example wouldn't let me add Kabbage to my account. It's like they know something I don't.

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lousy customer service once they reject your application you cannot reapply no explanation no customer srvice you can talk to and explain them

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I tried to open a business account based on the recommendations I read online from professional reviewers such as nerdwallet. I did apply online, I received a message that the application process is between 3 and 7 business days. I don’t understand why it takes so long. Anyway, I never heard from them, it was only after a few days when I logged on their website to find out that my application was rejected without any information. This was a checking account not a loan or a credit application where a rejection is a possible outcome. It’s their right to decline opening the account for my company, but only a creepy business would not inform the applicant about the outcome and the reason. It looks like a scam business, they’re there only to collect personal information. As of the online reviewers, I am pretty sure they are being paid for the false recommendation.

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Talked to them once. Turned down their offer. Since then they've sold my email and phone number to shady lenders all over the country. I've gotten hundreds of calls and emails and I can not get them to stop.

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TERRIBLE. BEYOND TERRIBLE. Do not use them as a business checking account. They changed routing numbers, then changed again, so all of my checks bounced to vendors. They have not refunded the bounced checks. It's beyond and the customer service representatives are useless. They should be put out of business.

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I chose to open my business checking account with Kabbage mainly because they’re backed by Amex. I’ve had an Amex credit card for the last 6 years. I figured if their customer service was anything like Amex, I’d be in good hands. First week of setting up my account, I tried to transfer funds from my personal bank to my business account. I made the transfer on Monday, by Tuesday, my personal bank had posted the transfer. By Wednesday, the funds was still showing as pending with Kabbage. I tried calling customer service. I’d click through the prompts only to reach and dead end and be hung up on. I tried about five things because I thought I’d selected the wrong options. I didn’t see a post to my account until Friday. As a small business owner, I need faster service to be able to move funds around. Even if my funds took forever, being able to reach customer service would have been better than nothing. I believe Kabbage has potential, but they aren’t there yet. I will be transferring my funds and closing my account. Maybe in the future I might return.

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The absolute worst customer service ever. When I finally reached someone on the phone they were insolent. It's shocking that American Express lent their name to this.

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Chose Kabbage since I have an Amex small business credit card. As others have said, their customer service is non-existent -- as in, you can't reach them. Phoning customer service cuts you off at exactly 10 minutes of holding each time and no reply to emails to customer service. I did manage to get through to them the week I opened the account and the reps - plural - kept bouncing me around 'departments' saying my question needed to be handled by Green Dot, then Kabbage, etc. I was phoning solely to confirm a transfer had gone through, that really should be clear to the first person a client speaks with. If this weren't associated with Amex I wouldn't think it's a scam, they're that bad. I am now waiting on another transfer and will then change banks.

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Kabbage seemed like a great idea for my new business. Online banking that's easy, with solid reporting, etc. So I gave it a shot. The first month was fine. The second was fine. Then I made a deposit and it never showed up. For the first week I thought it was probably just "pending" since my account was fairly new. It showed up in my mobile Kabbage app as having been made, but not active. But it didn't show up on the web. After 2 weeks, I figured I'd just contact support. That's when things got weirder. I've now called their support line five times in the past week. Each time I navigate through the very friendly-sounding decision tree and then am put on hold waiting for someone to take my call. At exactly 10 minutes (every time), my call was abruptly disconnected. With no explanation or message... just boom - disconnected. Since it's exactly 10 minutes, I feel pretty certain it's built into their system. If they can't get to your call in 10 min, they dump you. That's pretty horrific. So I tried email support. They were much more supportive. They told me they were sorry I was having trouble transferring funds to my external bank account (Not at all what I emailed about) and offered some suggestions (not related to my problem). But, to their credit, they emailed back 90 minutes later to acknowledge their error and offer solutions to my actual problem. They told me that my check "was declined in manual review process." That had happened more than a week earlier and they never let me know it was declined. Further, the only reasons they could offer were that it wasn't signed correctly or there was some other irregularity. This is a fairly regular check from a regular client, that I handled exactly like all my other checks. I had to email back to ask them if there was an appeal process, if they were still reviewing it, or if I'd be ok to deposit it to a different back. I literally had no idea what the status was. SO far, I'm waiting for a response from them, but it's clear, they aren't ready for businesses that need them to be responsive and without error. I'm putting my money back in a traditional bank. As a small business, I have enough risk without having my bank add more.

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Ten days since application, still no reply, and no answer to my emails. They don't answer their phone, and then, an answering machine asks you to leave a message?? About a bank account? Frustrating.

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The worst of the worst Customer Service Experience Ever experienced with a Bank or a Financial Institution. Not Recommended at all.

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I wanted to open a checking account, tried calling several times with a few questions, was disconnected several times. I emailed them with my questions, they sent me back totally unrelated form letter. Terrible customer service, non-existent. I wonder if it has always been this way. Because of this, I will turn elsewhere for an account.

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You can't have your money with a company that cannot be reached. Kabbage, in my experience, does not answer their phones. I can only hope they respond to my email. I started out looking for a deposit that is not captured and now i just want to get close my account as fast as possible.

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They accept my offer just very early. Thank You, and i will be work only with You

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Just cannot reach them on the phone. Goes on hold for about 20 mins and then asks me to leave a message that they never get back to. Have tried 4 times already.

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Warning-Stormy weather ahead! I opened a line of credit a few weeks back, thinking I would keep it for a rainy day. Well things got really stormy and I already drew down on my LOC. I requested it on Monday afternoon and by Tuesday morning it was already deposited into my account. This was a really easy and comfortable experience. I appreciate Kabbage being here to help me weather the storm!

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A straightforward process, with a painless application process with answers in a few minutes

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took so long to get approved

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Expected something much difference. &6000 loan is not a cash flow instrument in the modern world

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The process from loan approval to transfer is so quick and easy. Highly recommend to business owners who needs immediate access to funds.

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Nelson and Mike are stellar - funding was available almost immediate. Well done young Jedi :)

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Walle was instrumental in working through a couple glitches with our bank to obtain funds for us. He was professional and facilitative. Thanks so much, Walle! We've always loved Kabbage, and we're thrilled to reinitiate a relationship. Now that American Express has acquired Kabbage, it makes even more sense. American Express was the very first company to take a chance on our newly incorporated construction company in 1987!!! We still have an Amex Business Card. :)

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Very smooth process. Thank you for having this option out there for us.

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They were very quick and I got approved within minutes. Thanks to Kabbage

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Simple and straightforward application process. Review time is longer than expected. But once approved, I got the fund in my bank account the second day.

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The ease of this process is nothing short of amazing! The ease of use, efficiency of process, and excellent customer service is the reason that traditional banks will go out of business! At a traditional bank, this process would have taken weeks, rather than hours, which is all it took to complete the process with Kabbage.

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Very good service

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Needed some extra funds...Kabbage makes it easy to access. I appreciate that.

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I am highly disappointed in my first experience since the reorganization. I initiated a transfer on Thursday Sept 2nd and while it says “takes 1-3 business days” I ALWAYS had my transfer the next business day. It is now the 2nd business day and the transfer hasn’t come through and my bank bounced two checks I wrote.

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Quick, automated underwhelming

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Well, to be honest, not delighted so far. First, I accidentally connected a personal account when adding business accounts. No way to remove without calling or emailing. They left me on hold 30 minutes and never answered so I gave up and emailed. They never returned that email. I went through the process and was approved but since it required a personal guarantee and resulted in a hard inquiry into my credit, it wasn’t worth it. They gave me $10k. My personal credit score is around 800. If I had thought this through I would not have done it for the ding on my report for two years, and I can walk into my bank and get a signature loan for five times this amount at better terms. Even Amex, the new owners, have given me multiple $25k loans over the years without issue and had them repaid early each time. So, if you’re looking at personal guarantee from Kabbage, know upfront that they do a hard personal credit pull. If your score is good like mine, you can probably get more money from your bank, because it’s no different than a personal bank loan, not much for a business line of credit under this scenario.

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My experience with Kabbage was very positive. The representative I work with, Kevin, was phenomenal to work with and everything was taken care of within 24 hours. Literally the smoothest banking process I have ever endured. I look forward to a long relationship with Kabbage.

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One of the best services my American Express group of companies has offered!

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Simple process start to finish

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Excellent service!

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Applied and received a PPP loan in Aug of 2020. Applied for forgiveness in Dec 2020. Now I'm still waiting. Kabbage or K-Servicing can't even manage to get me a timeline when they expect a portal to OPEN. The lender on the loan Cross River has a portal for direct loans but not for Kabbage. I'm so SORRY I didn't go throw a local bank.

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I apply for checking account. Promised to review in 5-7 days. Called several time and was promised that it will be taken care with some reply. Never heard from them. 2 months passed. This bank look good on the website but it's all but empty promises. Never try to work with this bank. If there was a zero star I would give it to kabbage bank.

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Like hundreds of other people have stated.. they were quick to provide PPP funding, however they will not accept paperwork to apply for forgiveness. They kept telling me that the forms from SBA were not out yet and they were working with a 3rd party and that I should wait for an e-mail. My time frame to apply with the SBA has ended... I guess I will have to hire a lawyer and pursue legal action.Their are many other people suffering from this same situation

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Absolutely terrible company that will give you money fast and come after you faster to repay it. I was going through the pandemic and couldn't sell anything and they could care less. They gave me (4) $35 late fees even thought I was not late on any payments. Trying to get a hold them is even worse. Their interest rate is through the roof, and now that I am doing my corporate taxes for 2020, their website doesn't show how much interest I paid to them in 2020. Do not use this company for funding, you have been warned.

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Glad Kabbage is back . Very helpful in managing funds in between paid invoices and was very quick in getting my funds .Thank you

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TERRIBLE. BEYOND TERRIBLE. Do not use them as a business checking account. They changed routing numbers, then changed again, so all of my checks bounced to vendors. They have not refunded the bounced checks. It's beyond and the customer service representatives are useless. They should be put out of business.

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Money when you need it next day deposit low interest

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When you need the extra help it is there! Easy, professional service and confidence that Kabbage will work with you...

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Horrible Experience with PPP Loan Forgiveness. I applied through Kabbage, now there are three other companies involved and none seem to have a working operation. UPDATE: Got the first loan forgiven. Their customer service hung up on me but three days later it was forgiven. Still horrible experience. Still have to deal with the second loan.

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The Kabbage working Capital Line of Credit is an excellent product for businesses in today's environment. The only issues we experienced were technical ones which took close to a week to resolve before we could access our LOC.

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Kabbage, SmartBiz Loans and their affiliate, Leader Bank of Arlington, Massachusetts discriminated against our minority, woman-owned company. Since 2013, we have always paid higher than average wages plus health benefits to about 20 valued employees. We started our PPP application in Jan 2021 with Kabbage who had processed our 1st PPP efficiently and timely. For some unknown reason, Kabbage withdrew our 2nd PPP application and transferred it to SmartBiz. SmartBiz then fumbled through our application from March 2021 until the May 31, 2021 deadline. On June 2, SmartBiz emailed and said our application had been assigned an SBA PLP number meaning the loan was approved, SBA had funds set aside for our loan and we would be funded in about 20 days. After 20 days we then received an email from Leader Bank on behalf of SmartBiz saying the loan was denied because of an "incomplete application". No one was willing to tell us why the application was withdrawn, why it was incomplete or what we could do to make corrections. At that point the PPP program was closed so we had no recourse and ended up laying off most employees. The PPP would have really helped to keep our lease up to date and pay our employees while business has slowed due to the pandemic. Kabbage could have simply let us go to a reputable lender instead of switching our application to SmartBiz.

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I’ve been a Kabbage customer for years now and have always been treated professionally and expediently. Whenever I have a question or concern regarding business funding I reach out to my account manager Kevin Fair who always provides a response quickly. His experience and knowledge always shines through.

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quick to provide PP funding, however they will not accept paperwork to apply for forgiveness. Keep telling you forms from SBA are not out yet or we are working with a 3rd party and wait for an e-mail. I meet all requirements to apply for forgiveness however I cannot because they "are not ready yet" to accept applications. My time frame to apply with the SBA ends in 3 weeks, we will see if there site is open by then. If not guess will have to hire a lawyer and pursue legal action. Seems there are others in same boat, sound like a possible class action law suit in the making

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Have been waiting on them to send the forgiveness app for months now. This is after already applying for forgiveness in January. There is no excuse for this and they need to fix it immediately.

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Was very easy to use. Totally upfront explained in detail.

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Was told deposit was going in by 5:00pm. Called to confirm and sent 2 emails. Was assured that funds would be sent as promised. Funds did not arrive till the following day causing our payroll checks to bounce. We understand if it can not be done. But be honest and let us know so we can expect it.

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As past Kabbage customers, we are super excited to see the program back open for new loans and business funding. The process is simple, the terms are excellent and the customer service is superb!

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Great business tool to have!!

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Last year before COVID they were a different company, different owners apparently. I was approved for $40g credit line. Didn't use it because of uncertainly of COVID. This year I contacted them because of new ventures, online sites and shows I am promoting, letting my TexLink Trucking rest while I pursue these new businesses. I was skeptical because of the fact that asking for a line of credit can damage your credit score with a hard inquiry. When it was all said and done, I was only given such a small line of credit ( carry more in my wallet ),that it actually hurt me much more than benefit me. I never talked to anyone, no one explained to me exactly what the reason was. I was not given a chance to add other income sources, money in savings, etc. I am just beyond belief that I even did business with them. There are so many other great financial sources out here. As a business person, time and trouble is a liability. I may sound bitter, I hate being so, I post hundreds of posts every year, Top Contributor on Google. I love to promote that is my business but if I can save one of you the trouble, than it is worth it. Thanks.

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Excellent Service. With the new administration (AMEX) awesome, seamless. I'm in long term

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Kabbage and K Servicing really screwed my company around on the 2nd PPP. We got the first one with no problem but the 2nd PPP application was withdrawn and sent to SmartBiz for some unknown reason then SmartBiz held the application for months and even told me it was approved only to tell me later after the deadline that the loan was denied because the application is incomplete. This really hurts our business and employees.

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very simple and uncomplicated process great resource for small business will recommend very highly

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Glad to see them back up and running

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PPP loan approval Fast! All attempts to repay unsuccessful! No replies to ANY emails, ever. Same feed back as others, person on phone knows absolutely nothing other than " wait for email ". I missed first loan forgiveness period because they did not advise I could apply and chose not to acknowledge my email requests (3) on when can I apply. June 2 told new FORMS approved/out. Wait for email. June 15 call again told wait more. No other info available at all. I am paying interest on a loan that would have been finished last December if only the had contacted me.

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We got an instant decision with our application and funds were available immediately. We love the convivence of being able to choose repayment terms and their interest rates are the best in the business. They will be our go to account for short term financing. Oh, and I would only read the reviews after American Express took over which I think was early June 2021.

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Very easy process, Very willing to work with small businesses

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I am happy Kabbage is back. I was contacted by the gentleman who handles my account, and after a very pleasant conversation I was happy to take a draw on my funds. I look forward to working with Kabbage again. Thank you, Ray Siefert

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Very responsive. Quick to react to business needs.

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Opening back up our revolving line of credit could not have come at a greater time. The new rates are so workable and Kabbage will retain our business for the foreseeable future!

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Been with Kabbage since Day 1. The best lending company we have ever used! In fact, without them, we would have never grown into a very profitable multi-million dollar company!!!

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They are the worst! I have everything I need to get my PPP loan forgiven and they won't accept it. This has been going on for months with no end in sight!

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Kabbage is incapable of servicing your loan. 1. You have to call repeatedly to reach ANYONE.. the line will cut out after just a few minutes of waiting and then you have to re-dial... and re-dial ... and re-dial. 2. The people who answer the phone know next to nothing. It is pretty clear that they are only trained to sell loans. 3. They lie or are incompetent..... They have been telling me since January that they can not process a loan forgiveness application because they are waiting for a current / valid form from SBA. ...Here we are in June and they still don't know the SBA released the new form ON JAN 19 2021. 4. Their on-line portal is a mine field of problems that inhibit you even communicating with them.... I get error prompts that say the email server for the Fortune 200 company I work for is invalid. ZERO confidence in Kabbage. UPDATE: 6/2/21 I tried calling K servicing again this morning...and ( shock! ) someone answered the phone the first time. Unfortunately when I mentioned my need to file a loan forgive form she gave me the same line ... " we are waiting for SBA to issue the new form,"... When I told her the form has been out since Jan 19 2021 she then " rechecked " her system. Now she is saying that Kabbage "just got the new form on June 1st and they would be emailing to everyone " soon ".

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EXTRAORDINARY SERVICE THE WAY THINGS ARE SUPPOSED TO BE THEY FUNDED $60,000 IN ABOUT 18 HOURS. WAS A BIT CAUTIOUS ABOUT GIVING BANKING ACCESS BUT TRUSTED IN AMERICAN EXPRESS. I DO HAVE A BACKGROUND WITH AMEX = assume that helped. PLAN TO OPEN KABBAGE BUSINESS CHECKING

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I applied for the first PPP loan via Kabbage and got it in May 2020. I applied for forgiveness in January 2021 and got a number from Kabbage on how much forgivness I am suppose to get and that they will submit it to the SBA. Nothing happened and on day their site displayed the message "The SBA recently released new forgiveness applications based on the changes in the December 27, 2020 relief bill. We are currently not accepting forgiveness applications due to changes made by the SBA. The SBA is no longer accepting the legacy 3508S, 3508EZ, and 3508 forms as of March 5th, 2021. Please be patient with us as we prepare for the new forms. If you have an open application with us, we will be reaching out when the new forgiveness application forms are ready. If you have an application submitted to the SBA before March 5th, 2021, the SBA will continue to process your application. We apologize for any inconvenience this may cause, and we appreciate your understanding." After that, nothing happened. No matter how many time I emailed their support or called. And today I read that the DOJ is investigating Kabbage for PPP wrong doing. 5/21/2021: Seems like they just denied access to loging in to PPP accounts. Things are getting heated over there.

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First round PPP with kabbage was smooth and very fast when I say fast I mean within 2 weeks I got funded But for the 2nd round they hold on to my application for over 3weeks when I finally decided to give them a call they canceled my application and told me to go apply at “SMARTBIZ” okay I went ahead and apply thru smartbiz Now Smartbiz is being a pain in the a*** Can’t get a hold of them whatsoever I sign PPP loan documentations since 4/29 it’s been 16 days still hasn’t been funded yet

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My account manager when above and beyond to ensure my account was re-opened properly and funded. Great follow up

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Dealing with Kabbage after AmEx This acquisition has been an ordeal you wouldn't wish on your worst enemy. The operators are un-trained, the service is terrible, and I was just told by the last operator after 28 minutes of 2-call holds..."well, all the operators don't think alike, I don't know who trains them, and ultimately I don't know what to tell you".. Really ? Two thumbs down, AMEX.

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I’ve been waiting for like 3 weeks with no updates.. no communication at all... not sure how they go from being excellent to what’s going on here?

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Fast and easy which is what I wanted!!

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I got my first PPP loan through Kabbage.. It was quick and easy once I figured out what I needed. There is no one who is able or willing to help with the process. Sometime after my first loan went through they went and changed company's and now it is K-Servicing. When the time opened for the second, I applied with in the first few days.. I waited and waited and waited. I called several times, and each time I was told it should be any day. Finally in March I got a email saying that my loan has been cancelled and I needed to go through SmartBiz. After six weeks I had to apply through another company. When I called and asked why I was told that due to the new laws for PPP cause of Covid-19 I would be able to get more money, I was like I don't want more money I wanted to get the loan, and due to them deciding not to process my loan and sending me somewhere, I am now waiting for yet another company to process my loan.. I went and applied through SmartBiz, and not even a week later I got a email saying I was not getting a loan. Something about how I did not meet the requirement's for them. Nothing else, no requirement's were explained to me, and no one contacted me to see if there was anything I could or would provide to work with me. So now I am waiting yet again with another company cause of everyone is their mother have been applied for help cause of Covid-19. I have finally decided to apply for the forgiveness with Kabbage. And now it is saying I am unable to. *The SBA recently released new forgiveness applications based on the changes in the December 27, 2020 relief bill. We are currently not accepting forgiveness applications due to changes made by the SBA. The SBA is no longer accepting the legacy 3508S, 3508EZ, and 3508 forms as of March 5th, 2021. Please be patient with us as we prepare for the new forms. If you have an open application with us, we will be reaching out when the new forgiveness application forms are ready. If you have an application submitted to the SBA before March 5th, 2021, the SBA will continue to process your application. We apologize for any inconvenience this may cause, and we appreciate your understanding.* Mind you they would never let me apply for the forgiveness, saying that I had to wait until 27 weeks from the time I received my first loan, so it kept telling me to wait, and now this is on the page. And this is where it kept saying I couldn't apply for loan forgiveness.. *Your PPP loan forgiveness Covered Period has come to an end. Please note that, per SBA guidelines, your Covered Period must end no later than December 31, 2020, even if the full 24 weeks have not elapsed. As a reminder, repayments are deferred for 10 months after the end of the Covered Period.* So if you want to get screwed over more ways then one, I am sure Kabbage will do that for you.

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In all the years we have been in Business, there has never been an easier way to access Capitol and get it out onto the jobsite building capacity before Kabbage. This is our fourth funding request, and it was just as easy as the 1st!

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I got a loan for my small business back in November of 2019, they made it real easy. I made every payment on time, then Covid hit and I had no sales. I called them and setup a payment plan because they were demanding $1200 per month but I couldn't pay because I had no sales. So, we agreed on a smaller payment plan, but they started charging me $35 late fees every month. I called them and they said that's because I didn't pay the $1200 per month due. They would not work with me at all, they could care less about small business's . I setup another payment plan with slightly higher repayments and made every one on time, I never missed a payment. Yet they refuse to give me a refund for (4) $35 late fees. That is if you can get someone to talk to on the phone, which is very hard to do. Also, their APR is astronomical, and then they add in the "plan fees" on top of that. I am so upset with this company, scamming small business like mine, I am sure they have done it thousands of times. I will never use them again and I would give them 0 stars if I could. DON'T USE THIS COMPANY

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Received 1st PPP loan through Kabbage, which was totally fine. Have been trying to apply for the loan forgiveness since late Feb through KServicing and there seems to be no intent on their part to process this part of their SBA obligation. I have s/w Kabbage and they can do NOTHING with these loans at this point b/c according to their reps they do not have access to these loans any longer since the American Express acquisition. KServicing is however sending statements with the interest on the PPP loan and when that would start. As I understand, the processing company is only making $$ when they are funding these loans, not for the forgiveness application processing. Unfathomable that on top of the impact of COVID on businesses that KServicing and Kabbage are doing this irreparable disservice to their customers and businesses. This is a federally funded program. It is very concerning that they are being allowed to mishandle and abuse a federal program in this manner.

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Kabbage or Kservicing or SmartBiz, whatever you want to call it, it's a terrible experience. The customer service is just a road block, you will never be able to talk to anyone who can actually give you any information. The customer service repeat the same scripted garbage they have been given. Regardless, if they are polite or rude, you will not get anywhere. They clearly messed up inputting my information and I haven't been able to talk to anyone about correcting it, just get told that it's been noted and someone on the review team will reach out when they are ready. Now I have to wait and see after this long delay, if they actually corrected their errors. I'm sure I'll be back on the phone talking to the same robots giving out little to no actual information.

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Question, has anyone had their first ppp loan forgiven through kabbage yet?? Anyone?? My ppp loan forgiveness has been in limbo since December. Ive called multiple times. Interest is building and still no answers. They keep saying I need more documentation. Which is complete bullshi*. Clearly they are stalling. If anyone wants to start a class action lawsuit please contact me. I’m so onboard.

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I have been requesting this company to withdraw my application for over 2 months. Every time I call, the oversea reps tell me that its been withdrawn and to wait 48 hours. For the last 2 months I have sent countless emails with no response. The oversea reps always advise that there is no supervisor to speak with. Also, after 2 months of requesting my app be withdrawn it still is showing active and accruing interest. I have contacted FTC and will be looking into suing this company for negligence and violating lending laws. Please believe all the reviews and stay far far away from this company. They are absolutely the worst............. Oh and they could care less.

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They used my social security number on my first PPP loan application even though I provided them my EIN showing that I have employees. Now that I'm applying for the 2nd PPP Loan, the most I can get is $30k less then what I've submitted because they used my social instead of EIN. I've called every day for the past 2 months and get different answers every time. I've emailed at least a dozen times. They keep telling me I'm in the queue. Communication is poor, there mistake will probably cost me $62k in PPP money because they will not address my concerns and make the corrections needed. I also submitted my forgiveness paperwork and now that has disappeared from my account and their system says they will contact me when the new application comes out. I have a feeling that will be my next battle and they will try to take payment from me for the loan. Stay away unless you have ample time to deal with them on a daily basis and get NOWHERE. AWFUL!

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DO NOT SIGN UP WITH THIS COMPANY OR KABBAGE!! They do not help you and when they mess up they act like you don't exist. They also outsource to other impoverished countries who have no idea what they are doing!! Steer clear as far as possible, they will ruin your loan application

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My organization received a PPP loan from Kabbage in 2020, which was then moved to K Servicing. I submitted the loan forgiveness application materials in December 2020 and was asked to sign the loan forgiveness documents on January 11, 2021. At that time I got an error notification saying I could not sign the documents due to an error, and I followed up with them immediately to try and resolve it. That is the last time I have had any information on my application, except to know that it has not been submitted to the SBA in the 3 months since I tried to submit to K Servicing. When I have been able to get through via the phone, I am given little to no information and told to just wait. I have been told several times that the issue has been “escalated” or that they will try to “push it through manually," but I have never received any follow up of any kind. And each time I call, they have no information on what the last person told me or what has happened with the escalation team. It's an endless loop of poor customer service.

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I submitted loan forgiveness on12/22/20 and I decided to call in on today 4/6/2021 to get an update on why my loan forgiveness have not been processed. The person told me it was submitted on 4/2/21 so I said you guys held my forgiveness for 4 months with out submitting he then said to me no mam I made a mistake there is no date here listed. They have not submitted my Loan forgiveness and in fact still have me scheduled to start paying them back in 3 months . The government need to investigate them and now their customer service is based outside of the US when you ask for a supervisor they tell you she is on another call and can’t take your call! I will be reposting it to bbb and the other appropriate agencies.

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I've not heard from Kabbage in over 4 weeks now. No response on the PPP Loan Application I've submitted. My status is still showing in review and after reading the response and bad ratings on no return calls or email reply is not acceptable. Someone please help.

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I requested PPP loan forgiveness two months ago and the application has not moved since K Servicing received the documentation. Multiple follow-ups (email and phone) have only yielded that the application is in the queue to be "processed". The team cannot confirm when they will process the forgiveness app, nor whether the interest that is accruing while the forgiveness decision is outstanding will be forgiven or covered due to the 8+ week delay. Horrible experience.

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first round excellent--2nd round is horrible. They were acquired by AMEX and now the people are completely clueless. They will not even update my records so that US Bank can process my PPP due to the fact that they used my SS# and US bank said that kabbage was supposed to update to my EIN. We got the EIN letter to them as per the request by the supervisor and never received a confirmation letter. When we called customer crap service--they answered in Puerto-Rico and said we shouldn't have an EIN number because we have a small number of employees and that it should be done with my SS #. How much does that crap suck. So now we're waiting for someone to get back to us and it's been 2-days since they received the IRS letter with my EIN--still NO UPDATES for US Bank. This is horrible. And kabbage even went so far as to say that my business should be restructured. What is that???? They are supposed to update my information to show the EIN number. I am so disgusted!!!!

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Terrible company to do any business with. Their advice on my first PPP loan messed up my entire businesses. Now they wont fix it. Reached out to the owner ROB and he won't answer my email. I have reached out to numerous other executives with no answer. Support has no idea how to fix it. SBA told me Kabbage / KServicing is the only people that can fix it. I have now filed a complain with the Illinois States Attorney, BBB, my senators, the governors office and whoever else I can find. What a mistake.

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