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BestMoney.com
Betterment Cash Reserve Review
Secure accounts with zero fees
Reviews 12
Betterment Brand
Betterment Brand
Poor
Reviews 12
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Bestmoney Staff
Nov. 15, 2022
1 min read
BestMoney Staff
Betterment Brand summary
Betterment Cash Reserve is a high-yield savings account offered by the Betterment savings and investment app. This account offers better interest than many on the market, and you’ll benefit from the Betterment app’s savings advice and the ability to divide your money into buckets. If you want to set and meet particular financial targets, including investment, Betterment’s Cash Reserve account also works well alongside its other account types.
Pros
  • Higher APY than many competitors, reaching up to 0.30%
  • No limits or fees when you want to move your money
  • Guidance from Betterment’s app to help you meet financial goals
Cons
  • No physical branches
  • You can’t set up a direct deposit for your paycheck

Betterment Brand at a glance

4.4
Editorial score

Fees?

Most products are fee free; foreign transaction fees
4.0

Security

FDIC insured and SSL/AES encrypted account
4.0

Customer service

Early morning, evening and weekend service with multiple communication options and a dedicated fraud team
4.0

Online experience

Excellent user friendly site with transparency of rates and full online banking capabilities
5.0

Mobile experience

Excellent mobile app with all mobile banking features enabled, including digital check deposits
5.0

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Advantages Over Traditional Banks

Betterment’s service is centered around its investment accounts, with its Checking and Cash Reserve accounts designed to work in conjunction with each other to help you set and meet financial goals. With no fees on the Cash Reserve and a variable APY linked to the Federal Fund Reserve, this could be a good way to make the most of your money while keeping it accessible. 

Additionally, although Betterment is not a bank, it is a fiduciary. This means it’s required by law to put its clients’ interests first, which not all financial advisors are. In short, this means that Betterment’s advice is focused on helping you rather than increasing its profits. Whilst this is most pertinent to its investment advice, it also applies to the spending and saving guidance offered through its app. 

Cutting-Edge Banking Services

Betterment’s app analyzes your Checking account activity, as well as that of any external accounts that you sync up. It will notify you if you have spare cash that you could move into your Cash Reserve to make extra interest. It will even make predictions about your future spending. This can help you build your savings and move into investment if this is something that’s right for you. The Cash Reserve account also gives the option to divide your money into separate buckets so you can build savings for particular goals.

Traditional Banking Services

You can set up a joint Cash Reserve account to build and access savings with a partner. You can access your money via an ATM if you have a Betterment Checking account, and the good news is there are no ATM fees. That said, other traditional banking services are limited.

Interest Rates and Fees

FeesNone
Interest ratesA flexible APY, up to 
0.30%

Customer Service 

Betterment has a comprehensive FAQ section on its app where you can find the answers to most common questions, as well as phone support from 9 am-6 pm EST. You can also engage with a support chatbot, which can send an email to the support team on your behalf.  

Mobile App 

The Betterment app is available on Android and iOS. It covers the full range of the company’s solutions—focusing on investment—but also allows you to manage your Checking and Cash Reserve accounts. And you can get guidance on meeting your financial goals.

Security

Your money is insured up to $1,000,000 by the Federal Deposit Insurance Corporation (FDIC) or up to $2,000,000 for a joint Cash Reserve account. Betterment’s app uses industry-standard encryption, and data is stored on secure servers.

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Summary

Betterment’s Cash Reserve account could be a good choice if you’re looking for a cash savings solution with a better-than-average APY of up to 0.30%, plus support from the app in setting and meeting financial goals. The Cash Reserve account’s true potential is probably best met when used in conjunction with the Checking account, so you can take advantage of the app’s spending analysis and easy transfers. And if your goal is investment, Betterment can help you take the next steps. Although it doesn’t have physical branches or the same range of products as a traditional bank, for an easy way to manage and grow your money, Betterment Cash Reserve could be the right choice for you.

Methodology

Information to complete this review was gathered directly from the Betterment website.

BestMoney Staff
Written by
Bestmoney Staff
Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.
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See what some costumers are saying about Betterment Brand
Betterment Brand
Poor
Reviews 12
on
Excellent
8%
Great
8%
Average
8%
Bad
76%
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noor singh khalsa
25 days ago
Nobody home
I transferred my money out of Betterment, and it took a total of six weeks to drag all the information out of them so the `funds could be properly re-invested. They just kept blowing me off.
K
kirsten barron
a month ago
Awful customer service...multiple screw…
Awful customer service...multiple screw ups during onboarding, no response from "support" or account advisors....impossible to get in touch with a human via email or phone....if they are this clueless and incompetent with customer service I can't trust leaving our personal and employer 401K accounts with them anymore!
A
activate health
2 months ago
Horrible customer service : Just don't do it.
Horrible customer service. I did a Roth rollover and an individual investment account. The Roth lost nearly 200.00 in two days while the other went up a smidgen. Same allocation of funds. I called to find out why. She had no idea. I asked her to investigate the stocks and bonds invested. She was silent. Obviously she didn't know anything. I asked that someone call me. Nobody did. In the meantime my account was going down by the hour. The next customer service agent had a bad connection and when the call was lost mid sentence no email attempt or call back to continue to help. I realized I had entrusted my money with amateurs - remote workers with no knowledge or ability to get the help I needed with my money. I have now transferred everything out - though as it turns out I was losing money from an unsettled Roth account. So the transfer will take awhile. Wow.
V
vitalie vitalie
3 months ago
Awful service, keep away!
Awful service, don't ever trust them! They closed my account because they claimed I am not in the US while I was. They advertise their debit card as "all atm fees reimbursed", while it is not the case. They didn't liked I have used their card overseas and it seems like they don't like to offer those reimbursements and thus, decided to close the account. It seems like I was not a good customer for them. Several through the year they asked for proofs and in the end I was to tired to deal with them more. There are other banks that offer same atm fee reimbursements if you travel and they don't close your account as Betterment does. Don't ever trust them, even if their advertisements sounds so good. Once you will start receiving reimbursements, they will close your account forever!
T
tommy wallace
6 months ago
They forget it's our money and think it's theirs. Care absolutely nothing about their clients and hold your money hostage and do everything the opposite as their mission statements suggest
They do the opposite of their mission statement. They preach nonstop how time in the market is so much better than market timing. Then when you need to transfer your IRA out they liquidate you and take weeks to send your money to your new custodian. They force you to try to time the market and remove you from the market for weeks. Took about 4 months to transfer my IRA out because of their nonstop screw ups and fraudulent unauthorized transfers. They do in kind transfers in, but will not in kind transfer out. Very hypocritical and very slow painful process. After 6 months since my first transfer out I am still waiting on my cost basis which they are still playing games with. Terrible excuse of a so called legitimate company.
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tony
7 months ago
All Automated, No Service Or Help, Debit Card Fail
I was very happy, overall, with Betterment when I was using them for my IRAs and investments. However, after opening a checking account with them, I've had some rather major issues. Betterment Financial LLC manages your account, but they aren't the bank, NBKC Bank is the actual bank. That said, you can't contact NBKC Bank, as you're a Betterment customer, but then Betterment can't always assist you either because they aren't the bank. You get stuck in a weird limbo. Betterment doesn't allow customers to speak to anyone in management, it's all filtered through customer service representatives to have authority to do nothing. If the customer service rep decides they don't want to talk anymore, they literally just hang-up on you. Other than that, when you're trying to spend your money, you have to use their app to select which account you want to use and then wait an hour for them to link your card to that account, it's ridiculous. The positives are that their website is nice, and the mobile app loads your information quickly, otherwise, they're difficult to use or work with.
K
koby
9 months ago
One of the best robo-investors out there...
I'll admit - I got into Betterment at the "bottom" of the market in [pandemic-panicked] April of 2020. Because of that, my returns have been pretty good, so obviously I'm happy with all of my accounts' performances. I have an IRA, a "safety-net" account, and a general investing account at Betterment. But putting that aside, I do like how they operate their online account system. They use a "goal" approach and predict what future returns might be under various circumstances. This has helped me to answer some questions like "am I saving enough for retirement" and "do I have enough saved for emergencies?" I also think that their expense rate is pretty good for what they offer. While you can probably do a little better elsewhere, you're going to run into other limitations at those robo-investors (like a very limited pool of investments to choose from). I'll add that I've had no issues transferring money in and out of Betterment. But it might be challenging for someone who isn't tech and financial savvy to understand what they are doing. The app and website are both very good and get updated regularly. Finally, I'll just point out that much of the "growth" from my accounts come from dividends (and they are auto-reinvested). I'm not sure if this is an intentional approach from Betterment, but I'm pointing this out because of the possible tax implications of short-term dividend income.
A
annette smith
a year ago
I have betterment checking and savings…
I have betterment checking and savings accounts since a few months. Since 3 days I cannot log into the site at all. Pop-up message claims account has been locked due to security reasons. No response to emails, the hotline refers to a different emails. I cannot pay bills!
D
daniel gerding
a year ago
Terrible customer service and zero…
Terrible customer service and zero security controls. Not only are they unresponsive, but even when they do respond it's simply a key word search of their database and then copy/paste -- zero thinking, attention to detail, or any real attempt to solve issues. Furthermore, they allowed a 3rd party to randomly withdraw from my account without my permission.
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daniel potter (dlp)
2 years ago
Excellent Fintech Service
Betterment has been an outstanding fintech solution for me, an excellent place to set up my Roth IRA and other accounts, including Individual Investing, Checking, and more. The fees are reasonable, the website clear and the iOS app also very useful (including face recognition). I couldn't be more pleased with the ETF choices made by Betterment; ESG is prioritized, for those who care about putting their money into responsible places.
C
charles defiore
2 years ago
WARNING!!
Do not use there checking account services, they will freeze your account, they do not offer any real support and they don't support self employed people and returned my ppp loan and froze my account with 0.28 cents in it. Haha you can keep the change. Now I need to jump through hoops to get my loan redsposited, I should've just used my main checking account from the begining
D
dj sanders
2 years ago
Tried to sign up several times but it…
Tried to sign up several times but it will for some reason not go through and tells me I am using the wrong password. Then goes to a 404 page. Online banks need to get their tech together!