The listings featured on this site are from companies from which this site receives compensation. This influences where, how and in what order such listings appear on this site.
BestMoney.com
Aspiration Review
Socially-conscious and sustainable financial service
Reviews 1,277
Aspiration
Visit Site
Aspiration
Aspiration
Excellent
Reviews 1,277
Bestmoney Staff
Nov. 15, 2022
2 min read
BestMoney Staff
Aspiration summary
Aspiration is a socially conscious online financial services firm that offers users variable interest rates and gives some of its profits to charity. Aspiration is best known for its cash management accounts, where users decide their own monthly fee and earn conscious cash back. It offers a green selection of benefits and products, including an optional tree planting service, impact measurement scores, and fossil fuel free accounts.
Pros
  • You choose your monthly fee
  • Competitive interest for Aspiration Plus members
  • Cash back and rewards
Cons
  • Limited number of financial products

Aspiration at a glance

4.6
Editorial score

Fees?

Most products are fee free; foreign transaction fees
4.0

Security

FDIC insured, SSL/AES encryption and supports 2 factor and biometric authentication
5.0

Customer service

Limited customer service
4.0

Online experience

Excellent user friendly site with transparency of rates and full online banking capabilities
5.0

Mobile experience

Excellent mobile app with all mobile banking features enabled, including digital check deposits
5.0

Aspiration Aspiration Visit Aspiration

Advantages Over Traditional Banks and other Financial Institutions

Banks may make you physically go into a branch to open a checking and savings account—and even after going to all that trouble, there’s no guarantee of getting a good rate. Because Aspiration is a financial services firm and not a chartered bank, users get the convenience of doing everything online, the benefit of competitive services, and the good feeling that comes from knowing your money is with a socially conscious and fossil fuel free financial institution.

Here are some of the advantages of banking with Aspiration:

  • Higher-than-average interest of up to
    5.00% APY. Annual Percentage Yield is variable and only available to Aspiration Plus members after conditions are met.
  • Open and manage your account from your computer or your phone, without any need to visit a branch.
  • Aspiration commits to give 10% of its own profits to charitable causes and makes it easy for you to give directly to tax-deductible charities too. It works with a range of non-profits that help address issues related to: poverty, water, education, the environment, health, human rights, and microloans.

Cutting-Edge Financial Services

With an Aspiration Spend & Save account, users get access to a long list of benefits and products. One of the biggest selling points to the Aspiration account is that you decide how much you pay in monthly fees.

Aspiration accounts include the following features:

  • As mentioned, you decide how much you pay in monthly fees through the “Pay What is Fair” model. You can pay $2, $10, or nothing—however much you like. You can increase or decrease your fee whenever you feel like it.
  • Unlimited cash back rewards on purchase from participating Conscious Coalition members.
  • Bill pay straight from Aspiration’s mobile app.
  • Mobile check deposits straight from the app.
  • Up to $1,000 in reimbursements if you are the victim of identity theft, and up to $600 in phone protection coverage when you pay your monthly fee with your Aspiration debit card. Learn more.

Traditional Financial Services

Aspiration doesn’t offer credit cards or loans, but it does offer a handful of other traditional Financial services.

Here’s where Aspiration competes with the big banks:

  • Unlimited ATM fee reimbursements at over 55,000 Allpoint ATMs worldwide, with reimbursements within 2 business days of withdrawals.
  • Mastercard debit card issued by Coastal Community Bank, Member FDIC, pursuant to a license by Mastercard International Inc., with cash bank on purchases.
  • All deposits are insured by the FDIC up to $2 million per depositor.*

Interest Rates and Fees

Aspiration’s interest rates and fees are among its biggest selling points. Under its “Pay What is Fair” program, customers decide how much they want to pay each month. The Spend & Save account promotes interest rates of up to 5.00% APY for Aspiration Plus enrollees. In order to earn 5.00% APY on the first $10,000.00 in your Save Account in a particular month, you must also spend $1,000.00 or more with your Aspiration debit card that month. Balances over $10,000.00 will earn 0.10% APY. If the spending requirement is not met in a particular month, the APY that month will be 0.25% on your Save Account balance up to and including $10,000.00, and 0.10% APY on any funds over $10,000.00.

Customer Service

Customer service is the one area where Aspiration appears to fall down. As the Better Business Bureau has noted, Aspiration has received a number of recent complaints about poor response times and difficulties in closing accounts. According to Aspiration, these difficulties were the consequence of a large number of customers joining up in a small period of time, and it has added more customer support staff to handle queries. 

Phone Support: from Monday to Friday, 7am – 5pm PT (10am – 8pm ET)

HQ: Aspiration Financial, LLC, 4551 Glencoe Ave Ste 300, Marina Del Rey, CA 90292-6681

Special Promotions

Aspiration Plus members can receive 5.00% APY interest

'For any month that Aspiration Plus members spend a minimum of $1,000 in eligible purchases with their Aspiration debit card, they will receive 5.00% APY interest on the first $10,000 in their Aspiration Save account, equating to a $500 yearly value. Standard Spend & Save account holders will receive a 3.00% APY interest rate. The interest rates are current as of October 12, 2021 and are subject to change at any time without notice.'

Mobile Apps

Aspiration offers a mobile app for iOS and Android with some pretty cool features. The following are some of the highlights of the Aspiration mobile app:

  • Account Management, including transfers and wires
  • Automated Bill Pay.
  • Mobile Check Deposits.
  • AIM (Aspiration Impact Measurement), a new feature that lets you see the impact you’re making on people and the planet based on where you shop and spend with your Aspiration debit card.

Security

Aspiration protects customers in the following ways:

  • Its website employs firewalls and industry-standard 265-bit encryption to protect your personal information.
  • It promises never to sell or share your information without your permission.
  • It automatically notifies you of any suspicious activity related to your account.
  • Customers are required to use multi-factor authentication to get into their account
  • Cash accounts are FDIC-insured up to $2 million (higher than the standard $250,000).*


Aspiration Aspiration Visit Aspiration

Conclusion

Aspiration is a solid option for anyone looking to park their money in a fossil fuel free account without losing a large chunk of their cash to fees. With a commitment to environmental and social causes, it’s a particularly good option for the socially conscious investors out there. Add to that the cash back, ID theft insurance, and phone protection, Aspiration offers a feature-packed green account that actually helps you save.

*Deposits are FDIC-insured up to $2 million per depositor by being swept to FDIC Member Institutions. Visit fdic.gov. Aspiration’s Program Banks.

The Aspiration Spend & Save Accounts are cash management accounts offered through Aspiration Financial, LLC, a registered broker-dealer, Member FINRA/SIPC, and a subsidiary of Aspiration Partners, Inc. (“Aspiration”). Aspiration is under separate ownership from any other named entity. Disclaimers. Aspiration is not a bank.

BestMoney Staff
Written by
Bestmoney Staff
Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.
Top 5 Online Banking
Chime®
Chime®
Read Review|Visit Site
Read all reviews
Must Reads
Read all articles
Trustpilot reviews
See what some costumers are saying about Aspiration
Aspiration
Excellent
Reviews 1,277
on
Excellent
72%
Great
3%
Average
1%
Poor
1%
Bad
23%
consumer-image
abdul paniagua
14 hours ago
Aspiration has been a great institution…
Aspiration has been a great institution to use for my banking needs. Always very friendly, attentive, and willing to assist with any concerns or questions.
P
peter
2 days ago
Excellent customer service!
Excellent customer service!
consumer-image
robert b.
2 days ago
Great Customer Service!
Quick, concise and professional.
consumer-image
kavon evans
3 days ago
Service
Serv...icej
O
olusegun bioku
4 days ago
The Rep was So…Efficient and Friendly
The Rep was So Efficient,Friendly,Professional and Straight to the point of my need.
S
stacey l
4 days ago
Aspiration is my favorite bank
Aspiration is my favorite bank. I absolutely love the fact that I get to help save the planet with my banking. I had the pleasure of communicating with Matthew today. He was such a professional and clear speaker. I do appreciate all that you do
consumer-image
dre m
4 days ago
wonderful
wonderful! delighted still to be a member with this company. A bank that saves me money, time, and trees; i couldn't ask for anything more.
A
adam koval
4 days ago
It was a good value and experience across the board.
It was a good value, just do not need it. All a wonderful experience. Helps plant a lot of trees, and they are green. -11 degrees in NH Adam.
M
margaret tomlinson-giedd
4 days ago
I would like it if Aspiration provided…
I would like it if Aspiration provided interest in their savings. I’m getting a nice tax return and will probably have to put my return in a high interest saving account.
consumer-image
nicholas snyder
6 days ago
Just wonderful
Just wonderful
T
tara kisner
6 days ago
There are just so many great things I…
There are just so many great things I can say about Aspiration. Their purpose and mission, their website, their app, and their customer service is the BEST I have ever had. I know I’m in good hands and I know Aspiration is making an positive impact. When God blesses me, I will be blessing them.
consumer-image
jeremy “jb” obara
6 days ago
Aspiration great social policies, not for your wallet.
Aspiration has great social policies however as an financial institution their savings interest rates are not on par at the minimum with other competitors offerings. Which do not equate to be appealing to consumers of any demographic
consumer-image
thomas smith
7 days ago
Very helpful and quick response.
Very helpful and quick response.
R
ralph
7 days ago
Spoke to customer service for the first…
Spoke to customer service for the first time today and it was a 5 star experience! Good people and great customer service. Highly recommend 👌
consumer-image
tonia helton
7 days ago
Unknown Charge
Representative was helpful, kind, knowledgeable, efficient, attentive, and resolved my issue with an unknown charge being on my account. Understanding with no problems at all in resolving the issue.
G
gj
7 days ago
Amazing service
It is so easy to contact someone. The staff are kind, professional, and efficient. I will never bank anywhere else if I don't have to.
consumer-image
kim pearson
8 days ago
Great customer service
AJ was very professional and friendly. He explained answers to my concerns in a very friendly way.
E
esther
8 days ago
Aspiration is reliable and trustworthy
Aspiration is reliable and trustworthy. Plus, I feel like I really am making a difference for the planet. I hadn't used my account in 6 months and they did not delete my account or charge me any fees for inactivity. No other bank would have done that. I LOVE it and will continue using it.
consumer-image
kevin martincek
8 days ago
Ravenn is super hot fire.
Quick response and very informative!
X
xavescave
9 days ago
Amazing customer support service and…
Amazing customer support service and great banking experience.
consumer-image
marie tippett
10 days ago
Dee from your customer service deserves a raise
Without Dee from your customer service team I would have rated you a one. She alone has been able to move your rating from awful.
T
timothy
10 days ago
5 stars
John was quick and professional.
consumer-image
mark woodson
13 days ago
I feel I was ROBBED by Aspiration "Bank"!!
Since day one, i had difficulties w/ Aspiration: donations not recorded, poor customer service and i feel as though i was ROBBED for $103 that was said to have been w/drawn from my checking at an ATM... I haven't used an ATM in ~15 years! lol Many other bad reviews lead me to believe that (maybe an employee of) Aspiration lied and maybe ROBBED me! They say they have no idea what ATM/location of... i wanted to investigate! C'mon, man! They blew me off. STILL no word. Money's just GONE -i guess, huh!?. smh GOD bless'em, Mark Woodson, USN Wartime Veteran
consumer-image
jim moses
13 days ago
They answered my calll quickly .. and solved my problem!
They answered my calll quickly ... none of the usual long waits with other companies. Their representative was responsive, pleasant, attentive, and solved my issue quickly.
M
moses mccown
15 days ago
Comfortable.
The company put my worries to rest quickly and helped me understand the issue to my satisfaction.
D
deborah hall
18 days ago
Denise was very helpful
Denise was very helpful. She let me know when my new debit card will arrive in the mail.
e
emily lerner
18 days ago
Customer service reps are phenomenal
Customer service reps are phenomenal
C
christopher rigby
18 days ago
These guys have got it
These guys have got it. On top of their tech, personable. Can't fault a thing.
consumer-image
sherry barton
18 days ago
I had nearly 7K in my savings account…
I had nearly 7K in my savings account October 21st, 2022. Aspiration closed my acct and has denied me access to my money. As of today, there has been a 90 day time period of not being to access my funds while being told the account closure department will send me a check but that that dept has no phone access and only operate by email. At this point, the hold on my money is theft. I have made contact with the company repeatedly since Oct 2022 with no resolution or timeline of release of my money. Below is a copied review of other users who has had a similar experience recently. If I cannot get this resolved in the next 5 business days, I will be creating a lawsuit others waiting on their money too long can join. 1. “ I opened an account with Aspiration … I opened an account with Aspiration after being referred to them from Wells Fargo my primary bank. I had money deposited into my account, waited the allotted days, then as soon as my money cleared they closed my account with no explanation of why. This was on November 7, 2022, and it is December 28th, 2022, I have yet to receive my balance check of $2500.00 since closing my account. Will not give me any information when contacting them! I’m beyond shocked of this kind of business. I opened an account with Aspiration … Date of experience: November 07, 2022” 2. “They will close your account and hijack your money! Update!!! Sandra from aspiration contacted me to apologize on their behalf. She explained it was a mistake and even called me in person to apologize . My account has been fully restored and my funds where not attached. If you ever have a similar issue just ask to talk to a supervisor . This was my first time having an issue with them so I would say don’t hesitate to bank with aspiration Run, I repeat run, this is coming from a dental student who does not have the time to write reviews, but I want to save someone from going through same. I wish I could give 0 stars, I linked my account to an external account, 2 for that matter because I urgently needed funds. Only to receive an email the next day that my account has been closed. I called customer care and the agent said only the email team can help. The email team replied and Jessica, an agent said there is nothing she can do about it, it cannot be opened, I cannot reapply ( like I would even want to) and worse of all she can't tell me when I will be getting my refund check back! I am now stuck with no money and waiting on a check that I don't know of when it would arrive! This is officially the worse day of 2022 in my life and now I have to contact lawyers to take them to court , waste all that time and money just to get them to send my money back!l Date of experience: October 09, 2022” In response to Aspiration's reply- I have the emails including those from 01/20/2023 that still state the same response of there is no way to know when I will receive my money as the process of closure is not complete. Something shady is going on when a financial dept in the US has no phone contact & refuses to state a date
A
armando rodriguez
20 days ago
Professional and courteous.
Aspiration bank has progressive features like paying what is fair and above average savings rates.
consumer-image
sarah left hand bull
20 days ago
I love this app
I love this app. I have no issues with using the website or app.
B
brexton
20 days ago
They get straight to your needs and…
They get straight to your needs and they understand, no messing around pinpoint the issue, and execute boldly.
consumer-image
john merritt
21 days ago
Best Bank Ever
Professional and very helpful
S
steven combes
21 days ago
Went above and beyond!
Went above and beyond!
S
sean k
22 days ago
Superb customer service
Superb customer service. Darrius, the rep who helped me has most likely retained me as a customer with the excellent skills he brought forth.
consumer-image
lance brooks
25 days ago
Quick, efficient service
I haven't had any major problems with either of my accounts at Aspiration, and the small problems I've had have been handled excellently, with friendly service reps.
consumer-image
randall arnold
a month ago
Always helpful customer service
Always helpful customer service. Amazing interest rates on my savings account. Helping the environment. All of these things together make Aspiration one of the best banks I've ever worked with and I've been around for quite a while.
B
brandon lloyd
a month ago
Great
Great very professional
D
darrell dillon
a month ago
Cordial and profess
Representatives are professional,cordial and efficient.
I
irish pack
a month ago
Above and beyond customer service
Jessica was very efficient, friendly and went above and beyond to take care of helping me close my account out.
S
st
a month ago
Excellent customer service
Excellent customer service, easy resolution to issues.
consumer-image
cheri walsh
a month ago
Awesome service every time!
Courtney was really helpful and kept me informed as to what was going on along the way. She was professional, to the point, and very clear in her advising of my options and/or steps to arrive at a solution. Best of all, when she did need some additional information, her requests were clear, concise, and specific. I knew exactly what she needed to finish my claim. Awesome service everytime!
B
bob cox
a month ago
Outstanding customer service and…
Outstanding customer service and turbo-fast response.
T
tracy feldman
a month ago
great and fast service via email…
great and fast service via email support. I have loved working with this company over the years and highly recommend them
M
marilynn jordan
a month ago
Connecting with my account
Vad was patient and helped to understand
A
angela marroccolo
16 days ago
Beware of this Firm
Do you see the reply contact the office only to get the run around this brokerage is scaming people.contact me if their are others this has happened to !! Ever since I got this account was when my identity thief started !!! Let's get a class action together and go after these guys !!
D
dr wraggs
a month ago
This how customer service used to be when people took pride in their job.
Evidently they have the best CSR's in the business.
M
malcolm brenner
a month ago
Excellent customer service
Excellent customer service, CSR Evan was like hiring Sherlock Holmes to figure out my problem, except nobody got murdered.
k
katie
a month ago
Untrue Sales Promotion
I opened an Aspiration Spend and Save account after searching on the internet for high yield savings accounts. It had a $200 bonus and highest interest so I was thrilled. I read all the bonus details to comply but when the time was nearly up for me to receive the bonus, customer support said I didn’t use the bonus link and couldn’t appeal. I had taken a picture of the link I used with my phone because I’m a person that reads the fine print and couldn’t think of another way to verify I followed the directions (and why would I need to prove it?). I understand that doesn’t prove anything (although customer service was silent after I sent it) but it feels untrustworthy that a company could go back on a sales promotion offer. I’d hope there’s an audit to see who else might have been affected. At any rate, I’m currently closing the account as I don’t want to stay and find out what else they say and don’t do.
consumer-image
natalie butler
a month ago
Great service
I emailed customer service to see if it's okay if I could just use the virtual card instead of a physical card.
Y
your name
a month ago
The company has a good mission to help…
The company has a good mission to help the environment.
Z
zaria jordan
a month ago
Horrible DO NOT WASTE YOUR TIME
Horrible. They held my money because they needed to verify an address that they already sent mail to. Then they didn’t accept any of my verification forms so illegally withheld my money, while continuing to take out interest and fees. Got hung up on 3 times when trying to talk to someone, still do not have access to my money that I earned.
H
heather f
a month ago
Great customer service
Great customer service! Very helpful and was able to address my needs easily.
B
beverly weber
a month ago
Aspiration is simply a great company
Aspiration is simply a great company! Customer service is top notch!
B
brenlee
a month ago
So happy
I love that together we are making an impact
J
john wanitshka
a month ago
Great idea
Great company
M
marquyana osborn
a month ago
Everything was perfect
Everything was perfect
B
bill crandall
a month ago
Won't let me sign up
Twice I have tried to sign up for Aspiration, as they align with my climate goals. The first time was a year ago. I went to the website, tried to create an account, but it rejected the email addresses I tried to use. I wrote to their support, who said they couldn't find my account. After I had written to say I couldn't create one. Then never got another reply. Fast-forward one year to just now, I tried again. Same result: the website won't let me use any of my perfectly normal email addresses to sign up. I wrote again to support, but not a promising start.
K
kelly whaler
a month ago
Hightly recommend this card
I have had this card for over a year. I have had other prepaid cards in the past and they have been riddled with fees and restrictions. If you do a mobile check deposit you wait forever for it to post and you never know what time of day your direct deposit will hit, which I hate. With Aspiration, I know my direct deposit will hit by 4am on payday. It always comes two days early even if the date is a Sunday which no other cards do. I deposited at least two checks that I can recall via mobile deposit and they were available 24 hours later. I do wish they offered some type of cushion like some other prepaid cards do. I get a check every month from social security from a death benefit and have been getting it since 2017. It would be nice since they know I am getting it put on that card to have a little cushion for an emergency. On my previous card, I could overdraw up to 200.00 with no fees. I do like the plant a tree feature that comes with this card. I think its great they are trying to help the environment. Overall, I am pretty happy with this card.
I
ilenia salsano
a month ago
Excellent
Easy to open, no maintenance fees and no minimum balance. It's a fast way to have a virtual account.
consumer-image
anthony sansone
a month ago
Excellent service!
Answered quickly, understood what I needed and friendly
A
annette brown
a month ago
I opened an account with Aspiration …
I opened an account with Aspiration after being referred to them from Wells Fargo my primary bank. I had money deposited into my account, waited the allotted days, then as soon as my money cleared they closed my account with no explanation of why. This was on November 7, 2022, and it is December 28th, 2022, I have yet to receive my balance check of $2500.00 since closing my account. Will not give me any information when contacting them! I’m beyond shocked of this kind of business.
A
aaron mcclain
a month ago
Very quick to solve my problem I was…
Very quick to solve my problem I was having.
D
dan oakley
a month ago
I was a victim of fraud
I was a victim of fraud. Someone had gained access to my email. And had used that email to gain access to many different bank accounts, credit cards and other financial and even personal social media accounts. When I called aspiration to let them know of the fraud, they said it would be around 10 business days before I should expect to find out if they need more information, or we're going to refund the $162 that was illegitimately charged to my account. They took every one of those days, to send me an email saying that they were going to credit back the money while they furthered researched the fraud case. The very next day they sent me an email saying that they had closed the case and found no fraud. And no point did they even ask for paperwork, the police report I have or anything like that. And then they of course took back the $162. And so it appears that I am out that money. This is a very interesting outcome as when I called the first time to report the fraud, the customer service agent I spoke with was able to tell me that someone had logged into my account and used a digital debit card to make a purchase to a company that didn't even sound legit " no hash.com" or something along those lines. I have been with them since 2019, and have never used a digital card ever. So it seems like that would have flagged something. Not alone then the name of the bank account that the money was transferred to, or really a fraud account established as a purchase. I have sense sent them a request, to reopen the case. Which is what the customer service agent told me to do when I called to complain about the outcome. And it has now been several days and I have not received an email even to confirm that they received my request. And so today I sent them another email, this one with a letter prepared by my attorney, showing the exact charge I was disputing, and including an attached copy of the police report. We will see how things proceed from here. This is an awful lot of work, with poor customer service, especially in reference to the other bank accounts I have, which were pretty prompt to do a refund, and their investigation must have come up with clear indicators of fraud, because none of them asked for a refund.
M
martina manzone
a month ago
Aspiration is working in a challenging environment (pun intended😎🌍🙏) to do highest and greatest good with money
Rapid Response
B
blakk beautie
a month ago
Needed help with address change.
Needed help with my address change and new cards issued. Fonda help within minutes. The best customer service ever. She was very polite and knowledgeable.
G
gilberto diaz
a month ago
Aspiration is here to stay
Aspiration is here to stay, they show support for the World overall.
B
biruk weldemariam
a month ago
It’s easy to use
It’s easy to use, fast and efficient and also help the world with good climate condition while baking
C
crys
a month ago
Excellent Customer Service
Attention to detail. Excellent customer service
M
moise michel
a month ago
GREAT FINANCIAL APP TO USE!!!
GREAT FINANCIAL APP TO USE!!!
consumer-image
tony christensen
a month ago
Amazing Customer Service
Andrew did a great job. I was super happy with his service, he was knowledgeable, very efficient, friendly, took care of everything I needed right away.
consumer-image
noble long
a month ago
Best Bank ever!
I love this bank!
g
gregory suggs
a month ago
They seem very helpful with my personal…
They seem very helpful with my personal problems
H
hunter beehler
2 months ago
Awesome
Quickly response to the way I was handled at a pace that was clear to understand that was also a fast solution and the way to get the smart is the best way to make it to work
j
jimmy lambert
2 months ago
Great customer service Courtney was…
Great customer service Courtney was especially helpful
J
jaime
2 months ago
The Customer Service....
The Customer Service....
L
laura ballance
2 months ago
Actually received a response on a Friday Night
I sent a message on a Friday night and received a response within a few hours. I was not expecting a response on the weekend.
R
richard liberman
2 months ago
Very easy to connect to customer…
Very easy to connect to customer service. Representative was professional, knowledgeable and efficient. Nice demeanor. Friendly, too.
D
donnie smith
2 months ago
Rockstar support
Today Mariah made my complex issue the most simplistic it could be and helped me find the option that would work best. Appreciate what you do and most importantly, best customer service I've ever had from any company, by far, as I seem to attract issues as a rule. Over my 3 year tenure with Aspiration, I have always had the best service and people for support. You have a customer for life.
E
elsabasz nixon
2 months ago
Great to be a part of currently for the…
Great to be a part of currently for the future
B
bernard denisar ii
2 months ago
I was pleasantly surprised at just how…
I was pleasantly surprised at just how easy it was to reach out to Asperian! Terri was so helpful and knowledgeable!
d
dong
2 months ago
good service..nice
good service..nice
M
marie dameron
2 months ago
Couldn't be simpler...
Representative Andrew made updating my information very simple while proving to me through action (rather than empty words) that my info and account are secure. I couldn't ask for anything more!
J
jillian
2 months ago
I filed a dispute almost 2 months ago
I filed a dispute almost 2 months ago. I had to file a dispute against the same merchant with my other bank as well. My other bank completed their investigation within a week and I was refunded my money. Now with aspiration, I can’t even get a hold of someone who will tell me what’s going on with my dispute. They said I would be getting a provisional credit, never did. They basically stole $150 from me. Every time I try to get a hold of someone, I just get an automated response of “continue to check your email”. Where is my money? Why is it taking this bank so long when it took my other bank a week?!?
C
crystal rios
2 months ago
Easy to figure out how to order checks
Easy to figure out how to order checks! Just email them my address.
consumer-image
patrick leary
2 months ago
Aspiration is a great bank
Aspiration is a great bank. They help with the environment, have great customer service and an amazing interest rate on savings (5%).
J
joshua hytrek
2 months ago
Awesome
Eric was super helpful, friendly, and professional!
J
jeffrey abrams
2 months ago
Terrible Customer Service
Terrible Customer Service. I applied for this credit card to allow my teenagers to use as environmentally friendly authorized users. Not until I got the card did they inform me that they do NOT YET allow authorized users. I asked to cancel the card, NEVER activated it. They never canceled my account and have been charging me interest and late fees. Even though I NEVER activated the card or used the account, they are still charging me account fees and late fees and refuse to waive the fees for this card that I did not want and never used. Horrific service.
consumer-image
jess wesolowski
2 months ago
Went through smoothly
Went through smoothly
T
terry henderson
2 months ago
Great customer service
Great customer service
R
rocquel barretto
2 months ago
Never had a problem in 5 years
Never had a problem in 5 years. And when I did call customer service, they helped me and were efficient.
A
alex
2 months ago
A very easy to use online bank with…
A very easy to use online bank with cool features like discounts with Aspiration+ or utilizing the plant your change program to help lift CO2 emissions out of the sky.
C
christian
2 months ago
Great customer service, every time !
Great customer service! Great response times The only financial service providers I use that seem to actually care about their customers
consumer-image
james draper
2 months ago
Online bank that makes sure you feel…
Online bank that makes sure you feel like you’re calling a “local” bank. One can get through to a real customer service rep.
S
scott turner
2 months ago
Clean air to inspire aspiration
They are a great company and they plant trees I recommend this to everyone it really sick their neck out for you in times of need when it comes to unwanted charges and fees have great coverage options for insurance quotes and wonderful cashback program
S
stephanie palaad
2 months ago
Long-time satisfied customer
I've been banking with Aspiration for a while and have never had a bad experience. I only wish the savings account was a higher rate. The customer service is excellent!
P
paige cooper
2 months ago
Great service!
Fast and efficient customer service! Also super friendly!
H
helena hanbasquet
2 months ago
I've been with Aspiration since 2017…
I've been with Aspiration since 2017 and have never had a negative experience. The few hiccups I've had, have always been handled quickly, efficiently and with the absolute best customer service I've had.
K
kathleen bishop
2 months ago
Aspiration Bank is top notch!
I can't say enough good things about banking with Aspiration. Deposits, withdrawals, and transfers are fast and accurate, customer service agents are friendly and knowledgeable, the website is clear and easy to navigate, and they plant a tree for every transaction you make!
consumer-image
amanda nicolle fiechter
2 months ago
Overall the customer service has been…exceptional
Overall the customer service has been exceptional and I have had agents that have gone above and beyond to resolve issues