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Aspiration Review

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Reviews 1,093

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BestMoney Staff
Bestmoney Staff
Aug. 03, 20224 min read

Aspiration summary

Aspiration is a socially conscious online financial services firm that offers users variable interest rates and gives some of its profits to charity. Aspiration is best known for its cash management accounts, where users decide their own monthly fee and earn conscious cash back. It offers a green selection of benefits and products, including an optional tree planting service, impact measurement scores, and fossil fuel free accounts.

Pros

  • You choose your monthly fee
  • Competitive interest for Aspiration Plus members
  • Cash back and rewards

Cons

  • Limited number of financial products
Aspiration at a glance
4.6

Editorial score

Fees?

Most products are fee free; foreign transaction fees

4.0

Security

FDIC insured, SSL/AES encryption and supports 2 factor and biometric authentication

5.0

Customer service

Limited customer service

4.0

Online experience

Excellent user friendly site with transparency of rates and full online banking capabilities

5.0

Mobile experience

Excellent mobile app with all mobile banking features enabled, including digital check deposits

5.0

Aspiration Aspiration Visit Aspiration

Advantages Over Traditional Banks and other Financial Institutions

Banks may make you physically go into a branch to open a checking and savings account—and even after going to all that trouble, there’s no guarantee of getting a good rate. Because Aspiration is a financial services firm and not a chartered bank, users get the convenience of doing everything online, the benefit of competitive services, and the good feeling that comes from knowing your money is with a socially conscious and fossil fuel free financial institution.

Here are some of the advantages of banking with Aspiration:

  • Higher-than-average interest of up to
    5.00% APY. Annual Percentage Yield is variable and only available to Aspiration Plus members after conditions are met.
  • Open and manage your account from your computer or your phone, without any need to visit a branch.
  • Aspiration commits to give 10% of its own profits to charitable causes and makes it easy for you to give directly to tax-deductible charities too. It works with a range of non-profits that help address issues related to: poverty, water, education, the environment, health, human rights, and microloans.

Cutting-Edge Financial Services

With an Aspiration Spend & Save account, users get access to a long list of benefits and products. One of the biggest selling points to the Aspiration account is that you decide how much you pay in monthly fees.

Aspiration accounts include the following features:

  • As mentioned, you decide how much you pay in monthly fees through the “Pay What is Fair” model. You can pay $2, $10, or nothing—however much you like. You can increase or decrease your fee whenever you feel like it.
  • Unlimited cash back rewards on purchase from participating Conscious Coalition members.
  • Bill pay straight from Aspiration’s mobile app.
  • Mobile check deposits straight from the app.
  • Up to $1,000 in reimbursements if you are the victim of identity theft, and up to $600 in phone protection coverage when you pay your monthly fee with your Aspiration debit card. Learn more.

Traditional Financial Services

Aspiration doesn’t offer credit cards or loans, but it does offer a handful of other traditional Financial services.

Here’s where Aspiration competes with the big banks:

  • Unlimited ATM fee reimbursements at over 55,000 Allpoint ATMs worldwide, with reimbursements within 2 business days of withdrawals.
  • Mastercard debit card issued by Coastal Community Bank, Member FDIC, pursuant to a license by Mastercard International Inc., with cash bank on purchases.
  • All deposits are insured by the FDIC up to $2 million per depositor.*

Interest Rates and Fees

Aspiration’s interest rates and fees are among its biggest selling points. Under its “Pay What is Fair” program, customers decide how much they want to pay each month. The Spend & Save account promotes interest rates of up to 5.00% APY for Aspiration Plus enrollees. In order to earn 5.00% APY on the first $10,000.00 in your Save Account in a particular month, you must also spend $1,000.00 or more with your Aspiration debit card that month. Balances over $10,000.00 will earn 0.10% APY. If the spending requirement is not met in a particular month, the APY that month will be 0.25% on your Save Account balance up to and including $10,000.00, and 0.10% APY on any funds over $10,000.00.

Customer Service

Customer service is the one area where Aspiration appears to fall down. As the Better Business Bureau has noted, Aspiration has received a number of recent complaints about poor response times and difficulties in closing accounts. According to Aspiration, these difficulties were the consequence of a large number of customers joining up in a small period of time, and it has added more customer support staff to handle queries. 

Phone Support: from Monday to Friday, 7am – 5pm PT (10am – 8pm ET)

HQ: Aspiration Financial, LLC, 4551 Glencoe Ave Ste 300, Marina Del Rey, CA 90292-6681

Special Promotions

Aspiration Plus members can receive 5.00% APY interest

'For any month that Aspiration Plus members spend a minimum of $1,000 in eligible purchases with their Aspiration debit card, they will receive 5.00% APY interest on the first $10,000 in their Aspiration Save account, equating to a $500 yearly value. Standard Spend & Save account holders will receive a 3.00% APY interest rate. The interest rates are current as of October 12, 2021 and are subject to change at any time without notice.'

Mobile Apps

Aspiration offers a mobile app for iOS and Android with some pretty cool features. The following are some of the highlights of the Aspiration mobile app:

  • Account Management, including transfers and wires
  • Automated Bill Pay.
  • Mobile Check Deposits.
  • AIM (Aspiration Impact Measurement), a new feature that lets you see the impact you’re making on people and the planet based on where you shop and spend with your Aspiration debit card.

Security

Aspiration protects customers in the following ways:

  • Its website employs firewalls and industry-standard 265-bit encryption to protect your personal information.
  • It promises never to sell or share your information without your permission.
  • It automatically notifies you of any suspicious activity related to your account.
  • Customers are required to use multi-factor authentication to get into their account
  • Cash accounts are FDIC-insured up to $2 million (higher than the standard $250,000).*


Aspiration Aspiration Visit Aspiration

Conclusion

Aspiration is a solid option for anyone looking to park their money in a fossil fuel free account without losing a large chunk of their cash to fees. With a commitment to environmental and social causes, it’s a particularly good option for the socially conscious investors out there. Add to that the cash back, ID theft insurance, and phone protection, Aspiration offers a feature-packed green account that actually helps you save.

*Deposits are FDIC-insured up to $2 million per depositor by being swept to FDIC Member Institutions. Visit fdic.gov. Aspiration’s Program Banks.

The Aspiration Spend & Save Accounts are cash management accounts offered through Aspiration Financial, LLC, a registered broker-dealer, Member FINRA/SIPC, and a subsidiary of Aspiration Partners, Inc. (“Aspiration”). Aspiration is under separate ownership from any other named entity. Disclaimers. Aspiration is not a bank.

BestMoney Staff
Written byBestmoney Staff

Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.

Aspiration
Aspiration
ExcellentReviews 1,093
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Trustpilot reviews

See what some costumers are saying about Aspiration
Aspiration
ExcellentReviews 1,093
on
Excellent
69%
Great
4%
Average
2%
Poor
1%
Bad
24%
  • author
    Amber Adams
    Jan 01, 1970
    Account recovery

    She did everything perfect

    ...

  • author
    ben newhouse
    Jan 01, 1970
    no automatic credit card payments

    even though I have linked my bank of america checking account, Aspiration does not support automatic monthly balance payments. I have multiple credit cards and never seen this before. I find this lack of basic functionality to be deeply cynical and disappointing, and I've cancelled the card.

    ...

  • author
    Barbara Broadway
    Jan 01, 1970
    Wonderful experience with this virtual…

    Wonderful experience with this virtual banking💝

    ...

  • author
    Harry, Dallas
    Jan 01, 1970
    Not a Bank, no FDIC

    Great Customer service if they handle your issue. They are not a Bank, they are Not FDIC insured, they are giving lots of great deals but how can they make money? If they get into financial trouble, you might not get your money back.

    ...

  • author
    Elizabeth L
    4 days ago
    Very professional and helpful!

    Very professional and helpful!

    ...

  • author
    Georgia
    4 days ago
    Great card for anyone.

    This is a great card with many benefits and is ecologically friendly and responsible.

    ...

  • author
    Shelsie Datilus
    Sep 24, 2022
    Satisfied customer

    I was very satisfied because my needs were met and my concerns was addressed. Thanks for your help Emily!

    ...

  • author
    Sîlo
    Sep 23, 2022
    Customer service was excellent and the…

    Customer service was excellent and the agent was superior in customer service.

    ...

  • author
    Jordan Burke
    Sep 22, 2022
    Aspiration has really been a fantastic…

    Aspiration has really been a fantastic banking choice all around, but especially in terms of their customer service. I have contacted them twice at this point, and both times my issue has been dealt with correctly and expediently.

    ...

  • author
    Amanda Sheree
    Sep 20, 2022
    Very helpful

    She explained what I needed to do in order to deposit my check

    ...

  • author
    Na'iym 'Abdullah
    Sep 20, 2022
    Outstanding customer service

    She was very knowledgeable, kind, understanding, and diligent

    ...

  • author
    Nathan Moore
    Sep 20, 2022
    The call was amazing Venessa was…

    The call was amazing Venessa was amazing handled my issue with ease and the call was so good!

    ...

  • author
    Alan Oliva
    Sep 19, 2022
    Aspiration is the real deal

    Love the bank and the customer service was phenomenal. Quick response from a human being who resolved my issue in a courteous and efficient manner.

    ...

  • author
    Darryl
    Sep 19, 2022
    Horrible bank the right hand does not…

    Horrible bank the right hand does not know what the left hand is during. I had a credit application pending since July and its now September they have taken no action only to say we will contact you via email. I guess they like saying how can we help you make an impact today...all to funny. Not sure if they gonna have many customers. I have had bad experiences with other banks before but at least they knew what one hand was doing. I have no faith in this bank

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  • author
    Ronald Webre
    Sep 17, 2022
    I have had my account for over a year…

    I have had my account for over a year and I love it. It is way better than all these big banks out there plus you're helping the environment!

    ...

  • author
    Jessica Bobish
    Sep 16, 2022
    Aspiration is great with amazing…

    Aspiration is great with amazing employees. I always get what I need done even if they have to do extra work they never hesitate to make sure they help in any way they can.

    ...

  • author
    lindsey ann
    Sep 16, 2022
    Alway great customer service

    Alway great customer service

    ...

  • author
    Annie Mattox
    Sep 15, 2022
    Payroll tried to gaslight me...

    The direct deposit from my payroll check wasn't showing in my account. The payroll company said that the bank was probably holding it and told me to take it up with them. Alexandra verified my account and checked the activity. Then she reviewed the deposits and confirmed that they had not received my paycheck yet. She even took the time to explain how Aspiration processes deposits and why I'm usually able to access my funds earlier than expected. It didn't solve my issue but it was very helpful and now I have what I need to go back and argue with the paycheck people lol.

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  • author
    Anthony Kaser
    Sep 15, 2022
    An excellent Banking App!

    An excellent Banking App!

    ...

  • author
    Joe Paprocki
    Sep 15, 2022
    If I could give 0 stars I would

    If I could give 0 stars I would. 5 calls and 2 hours of my life wasted. Worst customer service I have ever experienced. Just trying to give then $ for my bill. Every time they would transfer me to a phone that sits in an empty room and rings 15 times and goes to answering machine. Never called back.

    ...

  • author
    Dave M
    Sep 15, 2022
    Lets Be Freindly & Honest

    I was inquiring about a card that I thought should have arrived via the mail service and the person that answered my call after a very brief hold, was different from the last decade of toll free "customer support" people that answered calls I have made. Much to my suprise this person was genuinely happy and told me that she cared about the earth in her own words and basically gave me the opportunity to either just get right to my reason for the call or to say something odd like, how's your day going as if we were having a face to face conversation, and you could tell that scripted or not it was genuine. The other pleasantly different and unfamiliar statement that stood out during this phone call was that I was given a real name and a country from which this was being answered, instead of a super heavy accent with a name of Suzy or Bill, because that always insults me. Now while all this chit chat with the friendly person is happening it is reminding me of a nicer era in time and then my issue was quickly taken care of professionally and friendly at the same time. I must say as unfamiliar as it was I knew right away that I could get used to people being friendly & honest at the same time. Dave M

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  • author
    Lindsay Grady
    Sep 14, 2022
    Very friendly knowledgeable and…

    Very friendly knowledgeable and professional

    ...

  • author
    freeexpress
    Sep 14, 2022
    Very Kind Service

    I've been with this bank for a while and this was the first time I've called. I was shocked, honestly, at how nice and knowledgeable the representative was. I was already happy with the bank, but this made me even happier.

    ...

  • author
    Mandi
    Sep 13, 2022
    Aspiration has been an amazing online…

    Aspiration has been an amazing online banking experience in comparison to my other experiences with online banking, and I've tried a lot of them.

    ...

  • author
    Jorge Goicochea
    Sep 13, 2022
    Extraordinary customer support

    Extraordinary customer support, very convenient way of banking.

    ...

  • author
    Daniel Katzman
    Sep 12, 2022
    Helped out and answered all my…

    Helped out and answered all my questions with very in depth answers which gave me more insight. I was considering making Aspiration my primary account, and with her answers I definitely am.

    ...

  • author
    Peter Grudge
    Sep 11, 2022
    A very Happy Customer 😊

    Overall, they always have great team members, who are polite, kind, and knowledgeable. This financial system really is a great model for working-class class individuals that need real financial relief away from the big banks. Aspiration also focuses on saving our planet and making every tool available for us to help in that endeavor. 🙂

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  • author
    me viccione
    Sep 11, 2022
    have not received debit card

    Patrick was courteous helpful and resolve my issue. He even told me features of my relationship with aspiration

    ...

  • author
    Mindful Mental Health
    Sep 09, 2022
    Great 😃 Carl was amazing!

    Great 😃 Carl was amazing!

    ...

  • author
    Maureen Owens
    Sep 09, 2022
    Direct Deposit Questions

    I have been with Aspiration for almost a year and finally decided to leave Wells Fargo, who i had held an account with since I was 14years old. Aspiration allows me to have joint account with my domestic partner and allow her disability checks to be deposited which some other banks still do not. I also love their core beliefs and policies.

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  • author
    Rainey Winters Jr
    Sep 08, 2022
    Support was really knowledgeable and…

    Support was really knowledgeable and friendly

    ...

  • author
    Linda Hodge
    Sep 08, 2022
    Excellent timely professional service.Patrick gave excellent service on…

    Patrick gave excellent service on international incoming wire instructions. He sent a PDF with the instructions to me by email

    ...

  • author
    Giacomo
    Sep 08, 2022
    Excellent

    Out of frustration, I contacted Aspiration customer service, prompts irritated me more but the friendly representative put my mind at ease with her explanation & patience.

    ...

  • author
    Catherine Clark
    Sep 07, 2022
    I needed to transfer funds from my investments to my savings

    I needed to transfer funds from my investments for something necessary. Both reps I spoke with were very professional, friendly, and extremely helpful.

    ...

  • author
    Dawn
    Sep 07, 2022
    Warning to investers...Finra doesnt…

    Warning to investers...Finra doesnt help either aspiration must be paying the arbitrators off or stacking the arbitrators in their favor! The proof that i have is undoubtably clear aspiration us full of nothing but fraud! Its not over yet i proactively contacted the ombudsmans office, with the expectation that aspiration would not have to face any disciplinary action as it was clear to me at the begining of the hearing the arbitrator didnt want to hear my supporting evidence he was already leaning in the favor of aspiration! Also the fact that he suddenly 2 weekz before the hearing decided he was unwilling to do the in person hearing as origonally agreed upon. I will not stop aspiration you stole from me you continue to steal from other poor unsuspecting consumers and you need to be stopped

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  • author
    Heather
    Sep 06, 2022
    Please see answer sent to Aspiration

    Please see answer sent to Aspiration. All I can say is that I had a very, very good experienc with Aspiration and I plan to continue with them.

    ...

  • author
    tricep
    Sep 04, 2022
    Thanks

    Just needed help understanding something and as always these guys was extremely helpful.

    ...

  • author
    Johny Castelli
    Sep 04, 2022
    So far so good with Aspiration!

    So far so good with Aspiration- I was able to open an account and make a deposit right from my mobile app. They took their time in ensuring that I had all the proper identifications and that they were uploaded through a secure encrypted site. This made me feel at ease. In addition, they have me an update when my card arrived and handled my stolen or lost card immediately on a Sunday! They stand for a great cause and seem to truly be living their values. Looking forward to doing business when my card arrives.

    ...

  • author
    Krystal Svenningsen
    Sep 04, 2022
    Friendly and very helpful

    Friendly and very helpful

    ...

  • author
    The Mandolorian
    Sep 03, 2022
    Accepts Transfers from Paypal Instantly…

    Accepts Transfers from Paypal Instantly especially if you don't got the phone around to "Verify" or Call customer service!

    ...

  • author
    Kila Gladney
    Sep 01, 2022
    Aspiration provided me with fast easy…

    Aspiration provided me with fast easy and friendly service and was also very professional

    ...

  • author
    Thomas
    Sep 01, 2022
    Couldn't change my phone number in my…let's get it right

    Couldn't change my phone number in my account and my birthday

    ...

  • author
    Pammy Jackson
    Sep 01, 2022
    Great Knowledgable Cutomer Service

    I had an issue and the customer service rep, Azariah, was very patient and knowledable about my struggles. He even walked me through possible solitions and guided me through a step-by-step process. Really grateful to have found a company that gives back to the planet and has staff that believes in the same philosophies. In a world that runs on lip service, this means a lot to me. Game. Changer.

    ...

  • author
    Becky Anderson
    Aug 31, 2022
    Do better

    Aspiration is all about what is better for the planet and it's people, partnering with influencers who are marginalized but share the same passion for the planet gives credence that their money is where their mouth is. I have seen time and again where a company will tout caring about an issue but will not claim it publicly or with action. I look forward to Aspiration's future.

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  • author
    Mary
    Aug 30, 2022
    Excellent Customer Service review

    Really good customer service. I love Aspiration. ❤️

    ...

  • author
    Panala
    Aug 29, 2022
    Aspiration is always there to help the…

    Aspiration is always there to help the customer. Excellent customer service! You get your direct deposit up to two days early. Their customer service representatives Actually know their product!

    ...

  • author
    NICOLE BUKER NikkiWithTheKey
    Aug 27, 2022
    Great service, Amazing company

    Extremely friendly, knowledgable, and and helpful in a timely manner. Great service, amazing company.

    ...

  • author
    Bernie Amler
    Aug 27, 2022
    No comment necessary

    No comment necessary. Everything was top class. Could not have been better.

    ...

  • author
    Ozonius
    Aug 26, 2022
    Aspiration has been a great bank…

    Aspiration has been a great bank to work with and I am so glad they support the causes that i do, and they only invest my money in projects or companies that I approve of.

    ...

  • author
    Heather Killian
    Aug 26, 2022
    Thanks to the sad USPS I hadn't received my new debit card

    I hadn't received my new Aspiration Plus debit card so I called customer service and the representative ordered me a new one no problem! If you want to help reforrest the planet and reduce your carbon emissions you need to join Aspiration! You'll be getting a great banking experience as well as keeping the Big Oil companies from lining their pockets with even more money! If you want to join Aspiration just go to their website aspiration.com

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  • author
    Jas-Judah Jaaziel
    Aug 25, 2022
    All Around Awesome

    All Around Awesome

    ...

  • author
    Kim Meyer
    Aug 24, 2022
    Awesome customer service

    Awesome customer service

    ...

  • author
    Brian Marin
    Aug 24, 2022
    A bank that really cares!

    About people and nature.

    ...

  • author
    Thomas Stimpson
    Aug 24, 2022
    ASPIRATION...fast and friendly service

    Extremely helpful and fast service. My problem from when the phone was answered and when we finished was like 5 min. To correct the situation. Very polite and knowledgeable. THANKS Aspiration!!!!!

    ...

  • author
    susan
    Aug 23, 2022
    USEFUL HELPFUL SERVICE

    USEFUL HELPFUL SERVICE

    ...

  • author
    John
    Aug 23, 2022
    Great Bank and Customer service is…

    Great Bank and Customer service is always on point for all my needs. Just ask and they make it happen.

    ...

  • author
    Al Moran
    Aug 22, 2022
    Great experience!

    Great experience!

    ...

  • author
    Barbara Hirsch
    Aug 22, 2022
    Funds that are gun and fossil fuel free!

    I love being able to invest in a fund with no fossil fuels, guns or ammunition.

    ...

  • author
    Jason Bornstein
    Aug 22, 2022
    Aspiration will NOT help customers who…

    Aspiration will NOT help customers who fall victim to fraud. THEY DO NOT CARE. EDITED TO ADD: I'VE TRIED TO DEAL WITH THIS SEVERAL TIMES. Aspiration's "Fraud Department" is not accessible to customers. In other words, it more than likely does not exist. Thieves win.

    ...

  • author
    JoAnn
    Aug 20, 2022
    Account Frozen for Review!!

    I had well over $2,000 in my account and they froze it “for review” over 3 months ago. I have called and emailed, even spoke to a supervisor, and they can tell me nothing. I currently have no car and was saving this money to get a car. So, still without transportation until they release my money!! I’m reporting them to the FTC and those who are also in this situation should do the same! I am so angry with this “bank” scam!!

    ...

  • author
    Brian Fricano
    Aug 20, 2022
    Pleased with the level of service…

    Pleased with the level of service provided to Me , knowledgeable in all aspects of my account , receptive to all questions related to my account, Thank you Aspiration

    ...

  • author
    Alexander Haney
    Aug 20, 2022
    I have nothing but great things to say…

    I have nothing but great things to say about aspiration. I have been a member since 2016 and became a Plus subscriber once that became a thing. This Bank has never done me any wrong. The perks were better when Aspiration wasn't as popular, but there are great features and things I love about Aspiration which is why I stayed. I like knowing my money doesn't go into more oil rigs and coal plants. I like knowing my carbon is being offset at the gas pump. I've never paid a fee to Aspiration that I didn't voluntarily agree to pay. I don't use the plant my change feature personally, but it's nice to know they will round up my purchase to plant trees if I opt in! I like to invest in the redwood fund, I think it's a pretty good ETF to have in the portfolio. Anytime I have called customer support, the answer time has been almost immediate. The reps are always very friendly and have always been able to help me. Best banking experience I've ever had!

    ...

  • author
    Trenton Needham
    Aug 20, 2022
    Love the app very easy to use an it…

    Love the app very easy to use an it helps the ecosystem an the customer service was very nice an caring an broke everything down so that you could understand it an even made sure that it was you that they was actually talking too to extra steps to make sure they wasn't no fraud or miss use of your account

    ...

  • author
    Joni Brennan
    Aug 20, 2022
    Aspiration is the best bank ever

    Aspiration is the best bank ever! Customer service is great, and they take care of their customers. (no bounced check fees, less ATM frees, etc...)

    ...

  • author
    Richelle Gerow
    Aug 20, 2022
    FEELING of Satisfaction

    From my initial contact, reassured myself of my choice for financial institute. The customer support being able to resolve my issues no matter how small to how ever large I feel is handled in a manner of FEELING satisfied with my financial services.

    ...

  • author
    Ryan Pak
    Aug 19, 2022
    Took care of my needs and where very…

    Took care of my needs and where very prompt

    ...

  • author
    Carra W
    Aug 19, 2022
    Uhm... Zelle?

    I am moving to a new home and my new landlord uses Zelle to collect rent. Without being able to send money that way, I have to get money orders for rent. The customer service person was very polite in explaining that it's just not connected for us yet, and helped me make a request to have it fully integrated. Once I can use Zelle to pay my rent, then I'll give 5 stars.

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  • author
    Sara Littlejohn
    Aug 19, 2022
    My account has been “under review for 8 months, where I’ve had zero access to my funds which total to approx. 10,000.

    I’ve had my account with aspiration for approximately 2 years and up until the beginning of this year I would have had nothing but good things to say BUT on the 20th of January, this year aspiration placed my account “under review” and ever since I’ve had zero access to my funds (which totaled to roughly $10,000 between my checking and savings account.) Other than the initial email sent to me notifying me that my account was under review, I have had absolutely no luck, with their customer service, with finding any answers to my questions, for example… Why was my account placed under review? Or how long will it take to review my account? Because it’s been exactly 8 months now that I’ve had zero access to my account and zero access to the thousands of dollars within my accounts. As you can imagine this has negatively affected my life and every aspect in it. I trusted this bank and used them as my primary bank and now because I trusted them they have basically froze my account, and locked me out from accessing my account and the funds in it. I do not understand how they can call themselves a bank and do this to their customers. The last 8 months have been so much harder than they ever should have been had I had access to the funds that are rightfully mine. Aspiration bank is a scam and if you are thinking about banking with them I’d proceed with extreme caution.

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  • author
    Eric Price
    Aug 18, 2022
    Aspirations has the best mission!!

    Aspirations has the best mission in the banking business in America. They are efficient, professional, and kind.

    ...

  • author
    Karyn stanley
    Aug 18, 2022
    Csr was professional

    Csr was professional, efficient and knowledgeable; enjoy speaking with her !!!

    ...

  • author
    Aaron Perry
    Aug 17, 2022
    NO DELAYS AT ALL

    NO DELAYS AT ALL

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  • author
    Murayhin Anderton
    Aug 17, 2022
    As long aspiration will keep Giscard

    As long aspiration will keep Giscard, I will stay as customer ...

    ...

  • author
    L Smith
    Aug 17, 2022
    The CSR'S are awesome, the company needs improvement

    The representatives are always friendly and as helpful as they can be. They cannot control company policies or processing times so I give them 5 stars while I am not "5 star satisfied" with Aspirations processing times or other features that have been a inconvenience.

    ...

  • author
    Shielah Huelster Andersen
    Aug 17, 2022
    Overdraft assistance

    I realized my plant your change feature paid for 3 trees that put me in the negative. I turned it off for now, and Rose refunded the money so I'm in the black again. Thanks!

    ...

  • author
    Om K
    Aug 17, 2022
    Horrible bank, bunch of frauds

    Opened an account with them and tried to fund it with my SOFI checking account. I had over $9k in my external account and sent just $900 to Aspiration because I believed all their nonsense about giving back. Next thing I know they declined my transfer due to “insufficient funds”. When I contacted them to ask why, they turned around and closed my account for no reason and wouldn’t let me open another one. Then to top it all off they wouldn’t tell me why they closed my account. Bunch of con artists

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  • author
    Robert Giegerich
    Aug 17, 2022
    I made a mistake and the customer…

    I made a mistake and the customer service person handled it quickly and efficiently. I was very impressed for a new company

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  • author
    Ryan Hartley
    Aug 16, 2022
    Once you closed the account

    Once you closed the account, Can’t open new one😟

    ...

  • author
    Gillian Casten
    Aug 14, 2022
    Account frozen with no explanation for over a year now

    I opened an account for my husband a year ago. They froze the account with no explanation. We have emailed customer support 10+ times over the past year. The account remains frozen with no explanation. They do respond to every email, with a polite note about they "just have no information" about why the account is frozen and they will "let us know when the investigation is complete". 12 months. How is this legal? It's something stupid like $200 in the account - but it's $200 that belongs to us that somehow they have the right to keep for an undetermined period of time for an undetermined reason. We would really love for them to give us our money back and close this account. Complete sham of a company.

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  • author
    Lorainne Simmons
    Aug 12, 2022
    Grateful

    I’ve been having some financial difficulties, lost my mom on January 7th 2020 I’m the last surviving child. My dad passed in 98 and my brother took his life in 2014. I’m a single mom. I have to sell our family home and had got an advance wired to me, they were very helpful. and things have been stressful. They made things a lot easier very helpful and nice!!! Y’all are awesome Thank you Team Aspiration ❤️

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  • author
    Nancy Wallace
    Aug 12, 2022
    I love Aspiration

    I love Aspiration! They are eco friendly ans human friendly! Their customer service is wonderful and ihave zero complaints. I've been using this for a little over a year now. I couldn't be happier.

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  • author
    Maria Ramos
    Aug 12, 2022
    Love this online bank

    Love this online bank, barely have issues i left Bank of America for them

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  • author
    Ahava Israel
    Aug 12, 2022
    Got started today with Aspiration and I…

    Got started today with Aspiration and I am happy about my choice to set up an account. Agent Dee on the customer service team was very friendly, efficient, patient and knowledgeable.

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  • author
    John
    Aug 18, 2022
    Account freezers.

    This company offers a savings account for 5 percent when you pay them 71.00 bucks. Fine, it's stupid but fine right you still end up making money at 5 percent. You know how these tree huggers give you this money? By selling your information as a complete package to Google, Facebook, Twitter, and creditors. What's required in order for them to sell it as a full package? 1. Cell Phone 2. Social Security number. 3. Full name and address. 4. This is the trick your photo ID, this part of the scam comes later. ?5. I'm getting weird phone calls after giving aspiration my number, when I answer I can hear people breathing but won't talk. They are waiting for you to talk, so they can get a sample of your voice, which is my assumption. Paranoid? Maybe but maybe not. These cheap no Gooders won't let you deposit anything great then 10,000.00 and earn the full 5 percent nope nope can't do that. Here's the first red flag, you're not allowed to transfer anything greater than 2000.00 via ach per day. So, what did they do they tell me the transfers have been canceled. I asked them had they lost their damn minds? They replied to ignore the email they didn't cancel the transfers. Shakes head...... So finally, after waiting a week the transfers finally debit from the bank. I go into aspiration to see if the money is in there collecting interest and what do I see nothing, nada. So yesterday I get message the account has been locked. I know this drill though; this is what banks do to tie up large sums of money, and then they demand you do it in order to get it back. It's like ransomware but from banks. In this case they wanted an ID to complete their Facebook package, and a statement from my bank. The government lets them get away with this, they use the Patriot Act to conduct fraud like this. If you lose your social security number to a data dump you can always lock your credit account and prevent some of the damage. These geniuses manage to lose picture and your ID your screwed, there is no undoing that, so I will always refuse to give my driver's license. Which is why they do this fraud after the account is open. Avoid this P.O.S company like the plague. Sorry for the long read but it's necessary. EDIT: Which is why I sent the ID but the demands grew to selfies. Plus you guys wanted a ID you could read in high quality which is why I sent it in PNG then you guys asked me to send it in a jpeg really? I am so sick of fraudulent banks.

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  • author
    Marcellinus Pont
    Aug 11, 2022
    I applied for aspiration cc

    I applied for aspiration cc. Going through their online process of providing all required information, I was accepted. Then a contradictory message appeared that they were going to review the acceptance....??? I also got an email saying this, plus a statement, saying "We’ll need just a bit more time to review your application.....will be in touch with you soon". After more than a business week, no response of any kind. (Soon??? A little more time??? Is that not a lie???) So I called. I was apparently declined. Why? And why they did not get back to me? They could not say in my face, even though they had been overly cautious to establish my identity. So what is the secret here? They could not just say. They obvouisly knew, but they did not bother to contact me as they promised black on white nor where they disingeniously in simply stating what was promised. So multiple lies and disingenuity here. I was going to get a letter from them, in 45 days!!! I was told. This apparently is "soon" and "a bit more time". How is that for getting back to me soon. Why on earth does it take them 45 days to let me know what they already decided. Also I was never given the opportunity to rebuke whatever they adopted as the reason to decline. Terrible. Totally substandard. The only good thing is I got smby on the phone not having to wait an hour as some other substandard banks. Overall, very inconsiderate, dishonest and disingenious in treating a potential customer. Besides my credit rating is 800+. Don't deal with them. Dump them.

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  • author
    Gabriel
    Aug 10, 2022
    This credit card application made me…

    This credit card application made me feel safe to submit my personal information n it was quick n fast

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  • author
    Adam Kent
    Aug 09, 2022
    Great customer service

    Great customer service

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  • author
    Brenda Richard
    Aug 09, 2022
    I have been with Aspiration for about…

    I have been with Aspiration for about 2yrs now I love being a part saving our planet. I plant my change, earn more trees to plant and knowing So many new trees are being planted because of me makes it all with it. Aspiration is one of the really positive things in my life.

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  • author
    Nicholas Condrey
    Aug 09, 2022
    Saving the Planet Saving Lives

    Best customer service ever. Forget saving trees they saved me from having a heart attack and dying.

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  • author
    Emily
    Aug 05, 2022
    Beyond exceptional customer service

    Beyond exceptional customer service. Both speed and action taken was near minutes. Problem solving and action taken to resolve request sent through contact portal was something I've never expirence before with any other company. This has me rethinking canceling my account, I most likely will keep the account open based on this interaction.

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  • author
    S R
    Aug 05, 2022
    I've had only great experiences with…

    I've had only great experiences with Aspiration. I appreciate the kindness and the staff is always efficient.

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  • author
    Bernie Amler
    Aug 05, 2022
    Evan is Professional

    Evan was professional, friendly and went the extra mile to help me.

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  • author
    C O'Hara
    Aug 04, 2022
    Seamless expert customer care

    Seamless expert customer care

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  • author
    Louis
    Aug 04, 2022
    Great Customer Service!

    Aspiration is a mostly web-based self-serve system as are many these days. Unlike many, when you need to get support it is easy to find, quick to reply, and helpful. Their core business seems solid, and they have actual customer service. Very nice to find in this day and age.

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  • author
    George Spalding
    Aug 03, 2022
    Aspiration.com

    I confirm this review is about my own genuine experience. I am eligible to leave this review, and have not been offered any incentive or payment to leave a review for this company.

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  • author
    Troy Hall
    Aug 02, 2022
    Awesome 👌

    I've had this app for a little while now and I've had no problems with it the only thing I had to do today was change the number in it and that took less than 5 minutes great group of people there!!!

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  • author
    Blake O'Ruairi
    Aug 02, 2022
    great service and attention.

    great service and attention.

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  • author
    Doug
    Aug 02, 2022
    My Bank.

    My Bank. The financial institutions in America today don't care about the needs of the low income low credit score consumers. Aspiration Bank does the opposite... THEY CARE. THEY HELP. THEY SOLVE PROBLEMS. Get a life. Stop with the survey and start taking action to be kind...in business.

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  • author
    Mary Eddy
    Aug 02, 2022
    Stay far, far away from this "bank"!

    Years ago, when Aspiration was fairly new, my daughter talked me into opening an account with them. I did so with a $7K deposit. All was well until I received an anti-2nd Amendment email from them. I refuse to do business with any company that involves itself in political issues. Alienating customers is a poor and unintelligent business practice that affects the bottom line. I immediately requested my account be closed and the balance transferred back to my other bank from which it originated. Aspiration then emailed me a very pouty letter comprised of language used by adolescents. It informed me that if I closed my account, I would not be allowed to open an account with them again. Translation: 'If you leave our fort and take your toys with you, you can't come back in to play with us ever again So there!' Oh golly gee, hmmm...what shall I do? Needless to say, I closed my account and went back to banking with adults. After reading all the negative reviews concerning Aspiration's thievery of funds, I am grateful I pulled out of this poorly run business when I did. Affected customers should initiate a class-action lawsuit and report the company's illegal activities to the U.S. Attorney General. Aspiration needs to be put out of business.

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  • author
    Eric Ashley
    Aug 01, 2022
    Great customer service and great…

    Great customer service and great product. I have liked this company because one word describes it - Excellent.

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  • author
    Ellen
    Jul 30, 2022
    Aspiration >>>> all big banks

    I switched to Aspiration earlier this year and I couldn't be happier. I've banked with multiple big banks in the past and Aspiration's customer service has taken the cake. I love their social and environmental justice approach to banking and I can now rest easy knowing my money will be not be used to fund oil and gas or the private prison industry. I am thankful for this option and encourage anyone and everyone to switch over!

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