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Aspiration Review

Socially-conscious and sustainable financial service

Reviews 1,506

Visit Site

Aspiration

Excellent

Reviews 1,506

Visit Site

Bestmoney Staff

Nov. 15, 2022

2 min read

Aspiration Summary

Aspiration is a socially conscious online financial services firm that offers users variable interest rates and gives some of its profits to charity. Aspiration is best known for its cash management accounts, where users decide their own monthly fee and earn conscious cash back. It offers a green selection of benefits and products, including an optional tree planting service, impact measurement scores, and fossil fuel free accounts.

Pros

You choose your monthly fee
Competitive interest for Aspiration Plus members
Cash back and rewards

Cons

Limited number of financial products

Aspiration at a glance

9.2

Editorial score

Fees?

Most products are fee free; foreign transaction fees

8.0

Security

FDIC insured, SSL/AES encryption and supports 2 factor and biometric authentication

10.0

Customer service

Limited customer service

8.0

Online experience

Excellent user friendly site with transparency of rates and full online banking capabilities

10.0

Mobile experience

Excellent mobile app with all mobile banking features enabled, including digital check deposits

10.0

Aspiration Visit Aspiration

Advantages Over Traditional Banks and other Financial Institutions

Banks may make you physically go into a branch to open a checking and savings account—and even after going to all that trouble, there’s no guarantee of getting a good rate. Because Aspiration is a financial services firm and not a chartered bank, users get the convenience of doing everything online, the benefit of competitive services, and the good feeling that comes from knowing your money is with a socially conscious and fossil fuel free financial institution.

Here are some of the advantages of banking with Aspiration:

Higher-than-average interest of up to
5.00% APY. Annual Percentage Yield is variable and only available to Aspiration Plus members after conditions are met.
Open and manage your account from your computer or your phone, without any need to visit a branch.
Aspiration commits to give 10% of its own profits to charitable causes and makes it easy for you to give directly to tax-deductible charities too. It works with a range of non-profits that help address issues related to: poverty, water, education, the environment, health, human rights, and microloans.

Cutting-Edge Financial Services

With an Aspiration Spend & Save account, users get access to a long list of benefits and products. One of the biggest selling points to the Aspiration account is that you decide how much you pay in monthly fees.

Aspiration accounts include the following features:

As mentioned, you decide how much you pay in monthly fees through the “Pay What is Fair” model. You can pay $2, $10, or nothing—however much you like. You can increase or decrease your fee whenever you feel like it.
Unlimited cash back rewards on purchase from participating Conscious Coalition members.
Bill pay straight from Aspiration’s mobile app.
Mobile check deposits straight from the app.
Up to $1,000 in reimbursements if you are the victim of identity theft, and up to $600 in phone protection coverage when you pay your monthly fee with your Aspiration debit card. Learn more.

Traditional Financial Services

Aspiration doesn’t offer credit cards or loans, but it does offer a handful of other traditional Financial services.

Here’s where Aspiration competes with the big banks:

Unlimited ATM fee reimbursements at over 55,000 Allpoint ATMs worldwide, with reimbursements within 2 business days of withdrawals.
Mastercard debit card issued by Coastal Community Bank, Member FDIC, pursuant to a license by Mastercard International Inc., with cash bank on purchases.
All deposits are insured by the FDIC up to $2 million per depositor.*

Interest Rates and Fees

Aspiration’s interest rates and fees are among its biggest selling points. Under its “Pay What is Fair” program, customers decide how much they want to pay each month. The Spend & Save account promotes interest rates of up to 5.00% APY for Aspiration Plus enrollees. In order to earn 5.00% APY on the first $10,000.00 in your Save Account in a particular month, you must also spend $1,000.00 or more with your Aspiration debit card that month. Balances over $10,000.00 will earn 0.10% APY. If the spending requirement is not met in a particular month, the APY that month will be 0.25% on your Save Account balance up to and including $10,000.00, and 0.10% APY on any funds over $10,000.00.

Customer Service

Customer service is the one area where Aspiration appears to fall down. As the Better Business Bureau has noted, Aspiration has received a number of recent complaints about poor response times and difficulties in closing accounts. According to Aspiration, these difficulties were the consequence of a large number of customers joining up in a small period of time, and it has added more customer support staff to handle queries.

Phone Support: from Monday to Friday, 7am – 5pm PT (10am – 8pm ET)

HQ: Aspiration Financial, LLC, 4551 Glencoe Ave Ste 300, Marina Del Rey, CA 90292-6681

Special Promotions

Aspiration Plus members can receive 5.00% APY interest

'For any month that Aspiration Plus members spend a minimum of $1,000 in eligible purchases with their Aspiration debit card, they will receive 5.00% APY interest on the first $10,000 in their Aspiration Save account, equating to a $500 yearly value. Standard Spend & Save account holders will receive a 3.00% APY interest rate. The interest rates are current as of October 12, 2021 and are subject to change at any time without notice.'

Mobile Apps

Aspiration offers a mobile app for iOS and Android with some pretty cool features. The following are some of the highlights of the Aspiration mobile app:

Account Management, including transfers and wires
Automated Bill Pay.
Mobile Check Deposits.
AIM (Aspiration Impact Measurement), a new feature that lets you see the impact you’re making on people and the planet based on where you shop and spend with your Aspiration debit card.

Security

Aspiration protects customers in the following ways:

Its website employs firewalls and industry-standard 265-bit encryption to protect your personal information.
It promises never to sell or share your information without your permission.
It automatically notifies you of any suspicious activity related to your account.
Customers are required to use multi-factor authentication to get into their account
Cash accounts are FDIC-insured up to $2 million (higher than the standard $250,000).*

Aspiration Visit Aspiration

Conclusion

Aspiration is a solid option for anyone looking to park their money in a fossil fuel free account without losing a large chunk of their cash to fees. With a commitment to environmental and social causes, it’s a particularly good option for the socially conscious investors out there. Add to that the cash back, ID theft insurance, and phone protection, Aspiration offers a feature-packed green account that actually helps you save.

*Deposits are FDIC-insured up to $2 million per depositor by being swept to FDIC Member Institutions. Visit fdic.gov. Aspiration’s Program Banks.

The Aspiration Spend & Save Accounts are cash management accounts offered through Aspiration Financial, LLC, a registered broker-dealer, Member FINRA/SIPC, and a subsidiary of Aspiration Partners, Inc. (“Aspiration”). Aspiration is under separate ownership from any other named entity. Disclaimers. Aspiration is not a bank.

Written by

Bestmoney Staff

Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.

Trustpilot reviews

See what some customers are saying about Aspiration

Excellent

•

Reviews 1,506

Excellent

72%

Great

Average

Poor

Bad

21%

todd

20 hours ago

Above and beyon

Aspiration rep went above and beyond and was very efficient

we are gods with amnesia

3 days ago

WORST banking experience I've had.

WORST banking experience I've had when it comes to spending out of their system to purchase a product then you don't get what you paid for and file a dispute with these people they DO NOTHING AT ALL. They LIED on one dispute and claimed that after their investigation I got the right product. This was a downloadable product by the way. When I asked their CLUELESS support HOW did they determine I got the right product when it was downloaded to my computer? They had NO ANSWER. I said PLEASE show me the EVIDENCE that made y'all come to this conclusion? HOW did you find out what was downloaded to my computer and that it was the correct product? The agent had NO CLUE how this inept dispute department came up with this determination. Then my second dispute they're even more INEPT and clueless. After showing them my evidence and no email back from the company I purchased the product from that won't even respond to them these people STILL refuse to help me get my money back and told me it'll take 90 days AFTER they FIRST told me it would only take 16 business days. Well the company still won't respond to my emails nor theirs, and these people won't help me get a refund. ALL this WORTHLESS banking system is good for is depositing checks NOTHING ELSE. Once you use their Debit card and you get the wrong product they will DO NOTHING. I wouldn't recommend this WORTHLESS banking system to NOBODY and if they don't get rid of these inept people who are in control I hope this banking system crashes and BURNS outta business. WORTHLESS BANKING SYSTEM.

bethany bauman

5 days ago

Don't Do It!

Banking with Aspiration has been the worst experience. It has taken MONTHS of calls, emails, etc to close down two accounts that were compromised (and then used after fraudulent charges were reported!) after I was robbed. In my submission to close the accounts, I was alerted in many formats that 'once I close an account I will never be welcomed back'. Yeah, okay. Investment account has like 25 different hoops to jump through just to get the funds moved prior to closing. The HUMANS I've spoken to (after literal hours of waiting, far too many times to count) have been SO lovely, each one an asset to the company. However, I implore you, under no circumstance should you open an account with Aspiration! It's a pain in the ass.

j'maiah goodman.

9 days ago

Nice and articulate personality

april

15 days ago

Aspiration is an excellent bank!

Aspiration is an excellent bank!! I love banking with them. I’m saving money and the planet.

shawn giellis

18 days ago

Aspiration handled an issue I had very impressively!

I had an issue I didn't understand so I sent an email to inquire. I got a clear response, explanation, and solution almost immediately and the agent was very kind and thorough. A+++ Don't see service like this very often anymore!

randall arnold

20 days ago

Couldn't log in on app

I had an issue with logging into my account on the mobile app. I could log in on the web easy, but could not log in on the app. I sent an email and less than an hour later the issue was fixed. I don't know what they did, but I couldn't be happier with the service I received.

chris turner

20 days ago

Terrible security, my account was compromised and they treated my wife and I as the culprits and have still not returned my funds

I'll start by stating that up until this incident, I would say my wife and I were satisfied customers of Aspiration Bank. The application process was simple. It was great to completely get rid of all the fees that come with a brick-and-mortar brand. The few times I dealt with Customer Support it was a great experience. I also was proud to be a part of an organization that was dedicated to bettering the environment. In fact, I recently raised what I chose to pay them monthly for handling my account. Around the first of September, I received an email stating my debit card had been closed due to the possibility they may have found someone had accessed its information on a pay site. The email explained I had nothing to worry about, I did not need to do anything extra and I would receive a new card in the mail. Roughly 4 weeks later I finally received my new debit card in the mail. While this was annoying it did not cause any real pain. There were no fraudulent transactions on my account, and no money lost, and I was grateful that Aspiration Bank's security saved my account from disaster. Less than a week after receiving my new debit card I received a text that stated they were with Aspiration Bank security, asking if I had approved a large purchase at a Target in New Jersey. I replied that I had not. Within seconds I received a call from the same number. The gentleman identified himself, explaining that he was with Aspiration Security. He started listing recent transactions from my account, all of which were mine. He explained that there had been questionable transactions from my debit card. He asked me to check the email he had just sent. IYT was an email from Aspiration to change the password on my online account. I even checked the email address to verify. I changed the password and logged into the account. This guy was reading off all my transactions. I verified the ones I saw as he read them were my transactions. In other words, this person had total access to my account before contacting me. It was when he asked me to give him my debit card number and CVV that I started to question what was going on. I refused to give him any of that info asking him what he would need that info if he was with Aspiration security. After I disconnected the call I logged out and then logged back onto my Aspiration Account. The new password was still in effect. The next morning I contacted Aspiration support and described the call from the night before. The lady explained that there was no record of contact with me from Aspiration, that this was someone probably trying to access my account, and that the account should be locked. I asked what all that entailed and she explained that someone would contact me shortly. The next day my wife and I received emails stating our account was closed and they would mail us our money. We immediately contacted support, but to no avail they had no clue as to what the next step would be, or how long it would them would send our money. Never mind the fact that our payroll had just been deposited, the money needed for rent and bills was now in Aspiration's hands and not one person could give us any answers. Here we are 4 weeks later, and still no return of our money, and no answers. The final insult was today when my wife and I received emails from Aspiration stating they had permanently closed our account because WE were in breach of the contract. IF there was any money left in the account they would send it to me via a check through the mail. The email gave the usual customer support number if there were any questions. When I called I asked what exactly they felt I had done to break the contact. They could not answer, nor offer contact to anyone who could. Over the last two weeks, I have met several others who have recently had the same experience with Asperation. None of them have had their funds returned either. Two people I connected with have been waiting for over a year. Like my situation, it's not just a few dollars either. I'm not sure what recently changed with this institution, but my recommendation is to stay as far away from this bank as possible.

abi hazlett

21 days ago

Good support

Always easy to contact customer support. Easy to understand. Love what this company does for our planet.

richard

22 days ago

She was very knowledgeable and helpful…

She was very knowledgeable and helpful and resource in the issue will resolve in no time I have a very impressed with the professionalism and care that she provide

e castle

a month ago

Fransisco was awesome and fast

Fransisco was awesome and fast. I am constantly getting double charges through various companies, sometimes it's technical and sometimes it's malicious, having a representative at your bank personally look out for you means a lot. It builds trust which is a big factor for me to stay with a bank. Thanks again.

skip

a month ago

This bank is god awful

This bank is god awful One agent tells me my direct deposit should cash by days end and I call back later all of a sudden there’s no direct deposit . They have the same 6 workers working the phone . The customer service is terrible . This 2 day nonsense I a lie . You’re better off taking your money out these accounts and going elsewhere . Never helping these small businesses banks again .

amy strong

a month ago

I love Aspiration

I love Aspiration. They always handle whatever questions I have and go above and beyond.

charles milton

23 days ago

This is the worst bank I've ever dealt…

This is the worst bank I've ever dealt with. They locked my account 10 days ago with all my money in it and has failed to give me any explanation. Their customer service team says that they'll email you when they have an update but when they do reach out they only tell you that their are no further updates and their is nothing they can do. DO NOT BANK WITH THESE PEOPLE. MY MONEY WAS MY ACCOUNT HAS BEEN LOCKED FOR 3 WEEKS WITH NO ACCESS TO MY FUNDS! THEY HAVE THE WORST CUSTOMER SERVICE I EVER SEEN! THIS HAS BEEN A NIGHT MARE EXPERIENCE!

sasha

a month ago

I had a scam transaction and i put a…

I had a scam transaction and i put a dispute in. The customer agent told me that i would get a temporary credit. They lied. I was later told that i would have to wait until the investigation and we won is done which could be 90 days. What are we winning? I have called and emailed to get a status update. It takes them forever to respond. Their customer service is horrible. They do not care about their customers. I am closing my account as soon as this stupid dispute is done. Stay away. My review of Aspiration bank stands. The dispute department doesn’t give any updates. I have to reach out all the time. Worst treatment from a bank i have had. They don't care about their customers.

hopewesley

a month ago

The efficiency of which Paul handled…

The efficiency of which Paul handled the situation was greatly appreciated.

see yang

a month ago

Fast and efficiently solved my issues

bridgett williams

a month ago

Still emails

Despite the fact I closed my account 6 or 7 (or more) years ago and have repeatedly asked to be removed from their mailing list, I still receive updates and marketing emails.

charles milton

a month ago

This bank is terrible

This bank is terrible. They locked my account and failed to give me any explanation for why they locked my account. My money has been frozen and I’ve had no access to my account. This is fraud and theft!

olivier schreiber

a month ago

Excellent service.

piyush jain

a month ago

Awesome customer service experience!

niko solis

a month ago

A+++ SERVICE

audrey arnold

a month ago

It's a overall good bank

It's a overall good bank. The staff is friendly, knowledgeable and helpful. The lack of bank fees is a definite plus. The inability to overdraft your account helps you keep better track of your finances. Plant your change is a great way to give back to the environment. If you're looking for a straightforward no frills bank with a friendly staff give them a try.

jeanette bergeron

2 months ago

phone suppot

Aspiration has excellent phone support for updating contact information and investigating a duplicate recurring payment Easy and fast.

dr wraggs

2 months ago

Aspiration focused on my issue and gave…

Aspiration focused on my issue and gave me the results I was looking for.

porchia milbry

2 months ago

Great Experiences Since I Joined

I have not had any bad experiences with Aspiration. They are usually great. Yesterday, I called in about a mobile check deposit and the rep was wonderful. He took care of my issue professionally, quickly and efficiently. Thank you so much!

polaris delâge

2 months ago

Disappointment with Aspersion’s Early Payday System

I’ve always appreciated the concept of an early paycheck, as it offers a sense of financial relief, especially during uncertain times. My payday is set for 10/10. To my understanding, Aspersion’s promise of a 2-day early paycheck should have meant that my paycheck would be available on 10/8, just as my colleagues received theirs. This was further supported by my previous experience on 9/25 when my direct deposit arrived on 9/23. However, my interactions with one of your representatives have left me feeling frustrated and disheartened. Initially, I was informed I would receive my paycheck on the exact date, 10/10, negating the early payday benefit. Then, in a subsequent conversation, I was told it would be available on Sunday. This conflicting information, combined with the knowledge that Aspersion can view the incoming ACH amount from my employer, but still withholds it, is distressing. The unfortunate reality for me is that I’ll be left without funds for the entire weekend. This means I’ll be at home, unable to provide for my basic needs, all while knowing that my paycheck is essentially within reach but inaccessible. It’s an experience that feels devoid of empathy. In light of these events, I’ll be seeking out a Fintech company that aligns more with my expectations and understanding. I hope my feedback provides an opportunity for Aspersion to reflect and perhaps re-evaluate its processes for other clients in the future.

jason white

2 months ago

Could care less about customers

My accounts were fraudulently accessed and not only is their customer service terrible but I was not refunded the amount withdrawn from the account. Avoid them at all cost

carolynne

2 months ago

I love Aspiration

I love Aspiration! Anytime I have a question or concern and reach out I always get a quick professional kind informative response.

jerry slancauskas

2 months ago

They are here for you

Very courteous, knowledge and very helpful

enid

2 months ago

COMPASSIONATE GROUP

Every representative I have spoken with are professional, empathetic to customers concerns and are a compassionate group.

christopher robinson

2 months ago

Never had a problem with them great…

Never had a problem with them great place until I had fraud and now it’s a problem to get my money out of my account it’s like they are trying to keep it sad Business

george galamba

2 months ago

Aspiration helps the environment.

roscoe jones

2 months ago

Was very helpful

whowannakno

2 months ago

You'll wonder why…

Try Aspiration and you'll wonder why you waited so long. Absolutely astonishingly efficient when paired with a budget app. They are exactly what they claim to be.

matthew landen

2 months ago

Overall I've had a great experience…

Overall I've had a great experience with Aspiration. They did fall behind a bit with some of the new high yield savings accounts that are out there, but overall I like their mission and will stick with them.

benjamin quidley

2 months ago

She was very understanding and truly helpful.

She was very understanding that I needed help with my issue and was able to help me with what I needed. Also gave me some very good advice to help me keep my personal info secure.Thanks Carla!

chris turner

2 months ago

Aspiration is now our new bank

We have now used Aspiration as our joint bank account for over two years now. We have found that we save roughly $400 a year from fees. It's easy to use app and online site make it easy for my wife to use as well.

brian elliot

2 months ago

Excellent Bank

They are great, easy to work with and they are helping the environment. They have an amazing IRA called Redwood IRA. Check it out. Saving and Checking are great too.

lori moore

3 months ago

The company has great customer service!

The company has great customer service. It's a very easy platform to use, and they are not pushy about upsales. I don't use the account for a regular checking, more as a savings and a pass through to internet banking, but I've had the account for like 2 years with no problems.

kenneth g

3 months ago

Same old response that I have gotten…

Same old response that I have gotten from Aspiration concerning possible fraud. This has been going on for over a year and I guess the Fraud Committee is understaffed or something.

samantha aguilar

3 months ago

The person helping me was kind and very friendly!

The person helping me was kind, efficient and knew exactly how to help me. I enjoy using Aspiration as my online bank.

andrew russell

3 months ago

No fees

Simple no hassle banking without the fees

olga masyuk-cariddi

3 months ago

Customer Service experience could be joyful!

High qualify customer service real people! Warm, friendly, attentive and very efficient.

charlene cowan

3 months ago

It’s a waste to try calling the company…

It’s a waste to try calling the company for help regarding to your debit card and it takes them forever to reply back to your email.

germayne vickers

3 months ago

Need a Bank to be simple and easy?

Need a Bank to be simple and easy? This is a bank to consider! I’ve been with this bank since 2017 and have not had a single problem or issue. They are constantly improving the reputation of the traditional bank. No crazy fees and they are saving the plant!

freddy kreguer

3 months ago

This is the worst bank right next to…

This is the worst bank right next to Wells Fargo . You have to turn off a bunch of options so they aren’t taking fees out of your account . You can’t reach customer service no matter how early you call it like they got 4 people working there . I had a fraud charge and they refused to credit my account back . My direct deposits come in at all weird times of the day . Do not use this bank they are bad .

missy bavitz

3 months ago

Aspiration will take care of you.

The company cares more about our environment than money. They value people over things. They hold my values as I would.

jason bodary

3 months ago

Absolutely terrible

Absolutely terrible. A creditor gave them a garnishment order - but my only income is SSDI and exempt. But they froze my account, took the money regardless.. then after filing with FINRA to get my money back they turned around and DID IT AGAIN and are currently still refusing to return federally protected funds..

rebecca a johnson

3 months ago

This company is fine if you have…

This company is fine if you have another acct linked to their monthly payment. They take money out of my banking acct and then wait days before they process my funds for my acct.

tykece bass

3 months ago

very helpful

jason bouvier

3 months ago

Vince

Vince, my rep, was extremely friendly and knowledgeable. He answered all my questions with confidence and assured me that even though Monday is a holiday, I'll still get paid. Also, I was then presented a picture of Vince, and he's not too hard on the eyes! =)

joseph cochran

3 months ago

Break customer service.

regginald farrior

3 months ago

Couldn’t get nobody on the the phone…

Couldn’t get nobody on the the phone like i use to, but thank god for emails

niko solis

3 months ago

A+++ service

Great Service!!!

jim rayner

3 months ago

This company stole $ 1000 from my…

This company stole $ 1000 from my account within days of me funding it. I reported it to customer support. After 10 days they claimed it my doing. I would not ever recommend trusting this compamy!!!

joaquin vargas

4 months ago

The worst bank ever

The worst bank ever. Horrible customer service overseas. Archaic processes. I deposited a 15k check through online banking. Because it’s more than 5k, I had to mail the check in. Three weeks later the check has yet to be posted. I need that money for funeral expenses. Bridget, the incompetent manager in the USA, told me to ask the sender for a new check. And she would reimburse me 60 cents for postage. Suddenly thieving Wells Fargo seems like a better choice.

niko solis

4 months ago

A+++ Service

chris felker

4 months ago

Aspiration is great!

Ursula from Aspiration was extremely helpful in making sure my account was still open and in good standing even though I have not used it in over three years. I highly recommend this banking company!

randall arnold

4 months ago

Customer Service is always amazing

Customer Service is always amazing. I couldn't be happier with my experiences with Aspiration.

rena perry

4 months ago

Terrible customer service no one…

Terrible customer service no one answers the phone or answer any questions

paige

4 months ago

Company May Not Have Customer Service…

Company May Not Have Customer Service Reps, and that's the least of their problems. I have been trying to contact Aspiration Bank customer service, daily, for approximately a week. Each day, I will end up on hold for a minimum of 1hr, regardless of what options I try to select to speak with a rep. A good percentage of the time, the automated system itself will malfunction. Aspiration has been holding on to four payments I've made towards my credit card. The money has left my account, but has not been delivered to Amex. Several American Express representatives and I have been trying to speak to even one single human being working for Aspiration Bank, but it's been nothing but radio silence and hold music. They're just holding onto money which at this point, belongs to American Express, and are just playing around with it at their own leisure. In addition to this, I attempted to make one purchase recently, which did not go through as a result of "incorrect zip code," which was an inaccurate error, but I just paid via a different bank. Despite this, three pending charges have been on my account for over a week. Furthermore, a payment made to Venmo processed, and has since shown up simultaneously as having processed and also as being in process. Urgent and current matters aside, the "pay what's fair" feature is unpredictable. Some months, your "fair" bank fee will be $3, sometimes it'll be $10 or $20, but there will not be any warning nor notice prior. Sometimes it'll be one fee monthly, other times it could be three. It's all just a fun surprise to see what this bank is going to do with your money. The different business "rankings" are seemingly arbitrary, CVS has an excellent ranking with Aspiration, both environmentally and in regards to how they treat employees, which is pathetically laughable. This bank is a failure, and it would not be surprising at all if it properly did fail within the next 4-6 months.

angela jerome-tuckner

4 months ago

Great Customer Service

The person who helped me was clear, concise and quick.

byron todd

4 months ago

Took care of it

The phone call was great, if the issue is truly fixed remains in the mail.

laurie marie

4 months ago

I Love Aspiration As A Company!

I love Aspiration as a company and the few times I've needed help, customer service has been wonderful!

jessica gallagher

4 months ago

Banked with them for many years

Banked with them for many years. Quick service. Good mission. Would recommend

mark j

4 months ago

Don't get money overseas

I was in Europe and wanted to see how much it would cost me to withdraw 200 Euros. The official interbank exchange rate on July 24th 2023 was so that 200 Euros were equivalent to USD $222.49 - of course when you use an ATM it is assumed that the institution will have its own inflated rate as well as fees. What I did not expect is that Aspiration charged me $250.37 for this little experiment. So fees for a simple 200 Euro withdrawal amounted to $27.88. Normally my credit union or bank charges a few Dollars - I suppose that is what I get for putting my money in an unregulated pseudo-bank.

joan quinn

4 months ago

Aspiration does good for this planet

Very patient and helpful

randolph jones

4 months ago

Knowing that each tree helps n…

Knowing that each tree helps n continues to provide protection food and nutrition to the impact of the environment.

tom brady

4 months ago

Customer service was great I was on…

Customer service was great I was on hold for awhile but other then thatbitsbwas great

jan f

4 months ago

Carlo was very friendly and helpful

jen t

4 months ago

The service is always great

The service is always great. I'm so glad I switch to Aspiration for my banking. I plant trees when I use my account and no longer fund fossil fuels as I did with my old-fashioned, planet killing, bank. Win, Win!

kaleob norbury

4 months ago

Simple real online instant use

Great banking application that does great banking application needs

5 months ago

When a customer suspects a breach in…

When a customer suspects a breach in their debit/credit card - they should be assisted through the contact with the company making the charge. Also, If the card has possible fraudulent charges, your customer could be left penniless.

mona abdelaziz

5 months ago

Great customer service

Agent was very helpful

lilsavagecutie

5 months ago

Vince was so great

Vince was so great! He is very professional, efficient and he took care of my issue right away. He deserves a raise!

michelle c

5 months ago

Great bank

Very easy to navigate the app. Excellent customer service.

kelvin roberts

5 months ago

Chi easily and efficiently provided a…

Chi easily and efficiently provided a solution to the problem that i presented her.

lonestarjdh

5 months ago

She was very patient and kind

She was very patient and kind. Helped me recover access to my account in a very short time.

charles linden

5 months ago

Great customer service

Great customer service. Very helpful.

mercedes rich

5 months ago

efficient friendly focused on…

Rain was efficient friendly focused on my needs as well as helpful

jim rice

5 months ago

This is how Customer Service Should Be

Was having an app issue. Spoke with Aries (yes, really cool name) who jumped right into action taking ownership of the issue and getting software support immediately engaged. He was friendly, professional, knowledgeable, and efficient. When our call dropped, he called me right back. Absolutely wonderful experience. Very impressive.

rose

5 months ago

Very friendly customer service.

barbara clark

5 months ago

I like the ethics and idea…

I like the ethics and idea behind the company, but there's a lot of annoying quirks in dealing with them. 1. I can link my PayPal account sort of, and receive money from PayPal, but I can't send money to PayPal. 2. No billpay 3. No checks 4. If I want to transfer money to an account at a different bank, my only option is to "log in" to my account through this third party service called Plaid. I can't just add the routing and account number. 5. IRA fees are high. 6. I have managed to link one account to Aspiration. I tried to transfer money from Aspiration to this other bank (so the other account could send money to PayPal) but the ACH left the account holder name field blank, causing the other bank to reject the transfer and send the money back to Aspiration. Conclusion: Not as convenient as most other banks. Annoying.

cedrick fajardo

5 months ago

they have been great

ledg llc. business

5 months ago

You can talk to an actual person not a…

You can talk to an actual person not a computer

niko solis

5 months ago

A+++ service

richard savidge

5 months ago

Taylor made it great...

qwerty

5 months ago

Customer service is non-existent

Customer service is non-existent. It is now Friday, 3:34pm PT, calling them the 3d time today, all I hear is music, lol. I have stayed on the line for 10 minutes already. Tried to contact by email - same thing, "sorry have experienced unusually high demand lately..." I guess, they need less customers to go back to the level of customer service they used to have when they started...

kayla

5 months ago

I hate the way their customer support…

I hate the way their customer support is set up is not convenient. When you really need to talk to a person you have to go through to much of a process and it’s very frustrating. If they had a normal way of communicating with customers then they would be a great bank to have!

bodhiprem swami

5 months ago

Avoid this bank

Avoid this bank! Green investments is the only reason one should want to join, but zero customer service and terribly limited hours for phone support.

callumnende

5 months ago

Worst customer service of all time

Worst customer service of all time. Someone stole my wallet while I was traveling in Mexico and I needed my debit card replaced. First, they could not send a debit card to Mexico. They offered it to mail it to a friend in the US so she could mail it to me. I provided them with an address, but the card never arrived. It turned out they had cancelled it since the address was a friend's and could not be linked to me, even though it was their idea to mail it there in the first place. They never even told me they decided not to send it, I eventually got in touch with them bc it never showed up. Every time I sent an email to their support email it took days for them to respond. The entire time I've been without a card. Then they asked me to submit an ID and selfie to get the card sent to the friend's address. I did that but 'no one was available to review the documents'. It has been four days since then. They also froze my digital card, KNOWING that that was literally the only way I had to make any purchases, because they couldn't verify the friend's address as my mailing address, even though I never claimed it was my mailing address, using that address was their idea, and it was to troubleshoot the fact that they couldn't send me a card internationally. It's been a month of this. I'm currently on the phone with them, and the last agent said there is still no one to review the documents. She said she could not give me a timeline or any information at all about when the documents would be reviewed or the card could be mailed. She promised to connect me to a manager, but she connected me to some random person in investments. He is currently trying to get me a manager to speak with. It has been a month of being unable to access my money. This bank is a complete disaster. I care about socially responsible investing, so I thought I'd give them a shot, but the inability to resolve this has completely disrupted my life. If I didn't have friends who are willing and able to spot me for a month I would have ended up homeless and starving due to this bank.

dawn scribner

5 months ago

The response to my message came too…

The response to my message came too late to be of use to me, however, the person who just responds was polite and knowledgeable

heidi barber

5 months ago

Excellent customer support

amber bibb

5 months ago

Aspiration Rocks!

I love Aspiration! Their Customer Service is, bar none, the best I've ever contacted. They're so friendly and eager to help - and it's not forced or fake. They are legit in their desire to help. Seriously, I could talk to 'em for hours. Every single person has been kind, caring, and genuine. And they're striving to save our planet. Top Tier service and bank. Love 'em!

nadi falls

5 months ago

Aspiration has very good customer…

Aspiration has very good customer service when I reach out about situation I was concerned of and they guide me through a wonderful process. Definitely recommend!

los angeles

5 months ago

Agent tried to help solve my issue &…

Agent tried to help solve my issue & even got a supervisor. Ultimately, per policy, there was nothing they could do

lafayette m williams

5 months ago

Fast service

ming

5 months ago

Account Still Open?!?!!

Where do I begin? My account was locked due to “suspicious activity” within a few months of having it; after innumerable phone calls and emails, my waiting nearly a year to close my account; my receiving an email today that “ Due to recent activity, your investment transactions are now limited to redemptions only. If you would like to place a sale, please contact a member of our Customer Support team,” when ALL OF MY ACCOUNTS WERE SUPPOSED TO BE CLOSED; the overall ineptitude and shadiness with which my account was handled (apparently it REMAINS OPEN); I cannot believe that this company still exists!

rashida spears

5 months ago

Ms. Ryann

The Customer Rep was knowledgeable and efficient so much so that she was able to suggest preventative measures that she and I can take to prevent future discrepancies.

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