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American Express™ National Bank Review

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Reviews 1,806

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Alex McOmie
Alex Mcomie
May. 03, 20214 min read

American Express™ National Bank summary

American Express National Bank®, Member FDIC, is one of the largest credit card companies in the US, offering excellent rewards and customer service for years. American Express™ online banking options are a great choice for anyone interested in an online-only banking experience. With a cutting-edge design, relatively high-interest rates, and no-fee banking, American Express™ has everything most users are looking for in an online banking platform.

Pros

  • No minimum deposits
  • FDIC coverage
  • Fee-free

Cons

  • No checking accounts
  • No check scanning

American Express™ National Bank American Express™ National Bank Visit Site

Advantages Over Regular Bank

Online banking offers a higher level of convenience compared to traditional banking options. These are just a few of the main reasons to consider switching to online banking through American Express™.

High-Yield Savings Accounts and CDs

If you’re looking for a way to save money through online banking, American Express National Bank offers two options. Their high-yield savings account currently comes with a 0.40% APY—probably not enough to make you rich, but still a competitive rate during the COVID-19 pandemic.

Similarly, American Express certificates of deposit (CDs) are available with up to 0.55% APY, just below their high-yield savings accounts rate. Interest rates get higher when you commit to more extended periods—the APY is only 0.10% for six-month CDs compared to 0.55% for 60 months. Again, these are far above the national average rates currently available.

With a CD, you’ll lock in your rate in advance—you won’t have to worry about losing returns during bear markets, but you also won’t get a rate increase if the market picks up. Keep in mind that you’ll lose some of your accumulated interest if you withdraw your cash before the maturity date.

Online Access

With American Express online banking, you’ll be able to connect your accounts with as many as three external accounts. The online banking portal also supports recurring deposits, making it easy to move money between your accounts automatically.

You can access your accounts 24/7 in online banking to make transfers, check balances, get help, and more. American Express also allows customers to mail physical checks for deposit into their accounts along with automatic deposits.

What’s Missing?

With that being said, online banking can’t offer everything that’s available in a conventional bank. For example, American Express bank accounts are managed separately from credit cards, so you’ll need to create two online accounts in order to manage them. Most traditional banks provide more accessible ways to integrate your bank account with a credit card from the same institution.

Similarly, American Express offers savings accounts but no checking accounts, so you’ll need to move your money to another account before withdrawing. This process only takes one to three business days, but it still requires some advance planning.

Interest Rates and Fees

Fees are another area in which most conventional banks lag behind their online counterparts. Traditional banks typically charge a wide range of fees, including statement fees, ATM fees, minimum balance fees, overdraft fees, and more.

On the other hand, American Express online banking doesn’t charge any fees at all. You won’t have to keep a minimum balance or meet any additional requirements. In other words, you’ll save money without having to go to any extra effort.

Favorable interest rates are one of the main reasons to switch to online banking. As described earlier, American Express provides top rates on both certificates of deposit and high-yield savings accounts.

High-yield savings accounts pay out 0.40% in APY, and there aren’t any fees or penalties for withdrawals. That said, savings accounts are legally limited to a maximum of six withdrawals per month.

Certificates of deposit range from 0.10% for six months to 0.55% for 60 months. While the raw numbers are lower than the yields for high-yield savings accounts, you could still come out ahead if rates fall even further later on.

The downside to CDs is that you’ll be charged a substantial penalty for early withdrawals. The early withdrawal penalty for CDs with terms of less than 12 months is 90 days of interest. That jumps to 270 days for periods of 12-36 months, 365 days for 48 months, and 540 days for 60 months.

Customer Service

Customer service can be unpredictable at both traditional and online banks. Fortunately, American Express offers consistently excellent customer support, making it easy to resolve issues quickly.

If you run into any problems with your account, check the Help Center for detailed answers to various frequently asked questions. From there, you can call American Express, complete an online form, and wait for them to return your call, or chat with an agent. Customer support is one of the main advantages of American Express over many conventional banks.

Mobile Apps

American Express provides a mobile app for its online banking interface.

Security

Like other major credit card providers, American Express uses powerful security practices to keep your information safe. From suspicious activity alerts to account monitoring, purchase confirmation, automatic session timeouts, and unique personal security keys, you’ll have everything you need to protect your money and personal data.

Conclusion

While American Express comes with a few notable drawbacks relative to some other online banks, it offers advanced technology, favorable terms, and unique services. Unless you need a checking account, or digital check scanning, the competitive interest rates, customer support options, and impressive security measures make it a great all-around choice for saving money online.

American Express™ National Bank American Express™ National Bank Visit Site

This review was prepared by Top10.com in their personal capacity. The opinions expressed in this product review are the author’s/company’s own and do not reflect the view of American Express National Bank nor American Express Company.

Alex McOmie
Written byAlex Mcomie

Alex serves as the Managing Editor for Money Done Right and covers personal finance topics for Eleven Writing. He’s particularly interested in the way seemingly small adjustments can transform a person’s financial outlook. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

American Express™ National Bank
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  • author
    Andrew Woodfield
    6 hours ago
    Excellent information by Richard at platinum services …

    Just spoke to Richard bin platinum info. What a brilliant guy he was. So much information he gave me and from what he said I’ll be saving thousands a year from the services they provide. From travel insurance to lounge access car rental but the best is the concierge service!! They do everything for you. You just tell them what you want and they will go and do the rest. I one it’s a lot of money to start with but by god you will get Thst bavk many times over. Richard was extremely helpful and explained everything in layman terms. Amex are the best cards to have worldwide. Not so much in uk but they really are prestigious cards to have. Thankyou Richard……. Look forward to using the cards. Kind regards Andy WOODFIELD PLUMBING AND HEATING

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  • author
    Chris
    a day ago
    Onbereikbaar

    Waar je vroeger binnen een paar minuten een medewerker kon spreken is Amex tegenwoordig onbereikbaar. Je krijgt eerst een onduidelijk keuzemenu, daarna de mededeling dat er een wachttijd is van 10 minuten, na 40 minuten heb je nog niemand kunnen spreken. Terugbeloptie werkt ook niet. Amex "voor een creditcard van wereldklasse"......... Oh ja, in het weekend is Amex gesloten voor vragen.

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  • author
    Iain Tobin
    2 days ago
    Dreadful customer service

    Dreadful customer service - website says phone 24/7 but line closes at 5pm and you cannot speak with anyone. People on chat service have no power to do anything so utter waste of time. New card, they did not collect by direct debit or tell me I had to set it up again - so late payment - replacement card as contactless did not work - sent replacement to wrong address - another new card came 3 days late - and now card blocked as being reviewed by credit! This is a platinum business card! Amex used to be such a quality outfit. What on earth has happened to them? Don’t the management team read these reviews and lose sleep over it? Wow.

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  • author
    Maytham Fahmi
    2 days ago
    Slow motion

    Got American Express Corporate card via my employer. The card is order in June, still have not get the pin code. I have called twice. Each time they promised to send the pin code with in 12 work day. Good morning. need to spend full time job to getting the pin code. Btw I emailed them no response so far. Good morning.

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  • author
    Gertjan Duiker
    2 days ago
    Werkt er nog wel iemand bij de klantenservice?

    Heb kaart opgezegd, kreeg een creditnota voor het openstaande positieve bedrag. Om dat uit te laten betalen op mijn bij Amex bekende rekeningnummer moet ik telefonisch contact opnemen met de klantenservice...zal ongetwijfeld wel over zijn nagedacht maar blijft vreemd. Totdat je probeert te bellen met de klantenservice...die is al weken onbereikbaar! Bijzonder business model dat je niet verwacht bij een ooit respectabel bedrijf...

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  • author
    Marina
    2 days ago
    Cara per pochi servizi

    ho deciso di disdire la carta per un semplice motivo, il canone annuale della carta non ha alcun senso per i servizio offerto è completamente fuori mercato, tralasciando il fatto che non tutti i negozi fisici o online accettano la carta e quindi a differenza di Visa e mastercard che vengono universalmente accettate qui rischi di non poter pagare i servizi offerti dalla carta sono ridicoli, cose semplici come google pay non sono disponibili, le procedure di sicurezza per utilizzare la carta sono poco pratiche e si fa' sempre fatica molto meglio delle semplici carte che per qualche euro all'anno offrono molto più servizi, interfacce di utilizzo più semplici e moderne e sopratutto un servizio clienti

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  • author
    Ari Guti
    3 days ago
    Desilucion

    Desilucion: tuve la tarjeta con mi esposo por 35 años. Ahora el falleció y mande todos los papeles que me pidieron para una green y me abandonaron. No les importa que soy una buena clienta. Solo tienen burocracia. Que lastima american ¡¡ Maria Aristina Gutiérrez Cussi Argentina

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  • author
    MiK King
    3 days ago
    Cliente dal 1989

    Cliente dal 1989 Subisco una truffa da Viagogo, Mando una trentina di mail a supporto e con prove plateali per sentirmi dire che loro sono un semplice intermediario Buttare via un cliente alto spendente da 32 anni… È un altra azienda , sono io che L ho capito tardi

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  • author
    Norman Kersandt
    3 days ago
    Amex Gold Business

    Ich Habe eine Business Gold Karte erhalten und ein Monat später teilt man mir mit man kündigt diese wieder, Grund hat sich herausgestellt Sie hatten nicht die richtigen Daten

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  • author
    JW_Dordrecht
    3 days ago
    Klantenservice onbereikbaar

    Na jaren klant van American Express te zijn geweest, moest ik een keer een aanspraak doen op de reisverzekering. Amex brengt deze onder bij 2 firma’s, de firma’s wezen beiden naar elkaar voor de aansprakelijkheid, waarna ik zonder schadeloosstelling achterbleef. Als resultaat contact opgenomen met de klantenservice, hiervoor moest ik uren in de wacht staan. Uiteindelijk een brief geschreven om verhaal te halen. Op deze brief moet ik na 3 maanden nog een reactie krijgen. Inmiddels heb ik de kaart opgezegd. Hierdoor heb ik geen toegang meer tot mijn rekening, terwijl er nog wel spookafschrijvingen blijven doorgaan. De klantenservice is telefonisch niet bereikbaar, gisteren weer 36 minuten in de wacht gehangen voordat de verbinding verbroken werd.

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  • author
    Robert Hartounian
    Sep 15, 2021
    Non Sense

    Wow, Listen up If you don't pay one of two credit cards with this company, they will decline you totally. Watch out . Thank you

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  • author
    Angela Brand
    Sep 15, 2021
    AMEX does not take care of their customers

    American Express does not take care of their customers needs. My company has been in business for over 30 years and we have been with AMEX for a large portion of that time. We have never missed or made a late payment and furthermore pay in full each month. During the pandemic our revenue dipped as did everyone's. They dropped my credit limit from $300K to $38K severely stifling my cash flow. After talking with them and proving to them that I had a renewed line of credit, a $4.2M dollar bond in place, and several signed large contracts, they wouldn't budge. I am forced to find other options. AMEX doesn't care about my business nor do they care about the years of loyalty that I have given to them. Do not trust them. They do not have your back.

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  • author
    Iti Impera
    Sep 14, 2021
    Pessimo rapporto con i clienti

    Pessimo rapporto con i clienti. Dopo aver concordato un rientro ed aver versato mille euro, hanno fatto segnalazione al crif e passato la pratica al recupero crediti esterno lavandosene le mani. Non mi aspettavo certo un trattamento del genere reputandomi una persona corretta che ha sempre pagato puntualmente ogni addebito. Sconsiglio di richiedere tale carta.

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  • author
    Anonym
    Sep 14, 2021
    Sehr schlecht geschulte Hotline

    Leider wurde ich an der Hotline während eines Gespräches an 5 verschiede Mitarbeiter weitergereicht. Teilweise wurde mein Fall nicht richtig oder gar nicht weitergegeben oder ich wurde bewusst an einen neuen Kollegen weitergeleitet. Jedenfalls musste ich mein Problem 5 mal erläutern, während ich das Gefühl hatte, dass keiner so recht meinen Fall verstehen will, denn ich wurde mit Standardsätzen abgebügelt, die ich auch in den FAQ‘s nachlesen kann oder ich musste ewig in der Warteschleife warten um dann unangekündigten an einen neuen Kollegen weitergeleitet zu werden. Ich erwarte keine Wunder, doch ein Rat / Tipp wie mein Problem gelöst werden könnte, hätte mir gereicht.

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  • author
    Chelsie Wattson
    Sep 14, 2021
    American express isn't anything more…

    American express isn't anything more than useless. They allow scammers to take from others using their name and refuse to do anything but take all they can get and leave you broke

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  • author
    Roussel
    Sep 14, 2021
    Voyageur Air France et membre de leurr

    Voyageur Air France et membre de leurr. programme de fidélite. J ai souscrit a leur patenariat Amex Apres avoir effectué et transmis en ligne un dossier très complet et conforme. J apprends que leur logiciel de reconnaissance faciale n a pas fonctionné et qu il fallait tout ré effectuée Et ce dans un délai de 90j. Le service client est déplorable à l opposé d un service dit premium

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  • author
    Thomas Truchard
    Sep 14, 2021
    Consumers beware!!

    Consumers beware!!! Ihave had an amex card for years with a great credit line and report. Over night they decided to lower my credit line by over 70% which made my balance go over limit. Causing me to have penalties. I have never missed a payment and my annual income had no change. Beware of this if you are planning on ever using an amex card.

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  • author
    Jonathan Chabert
    Sep 13, 2021
    Bad customer service

    Bad customer service. Tried to call and explain a situation about a missed payment, which shouldn't be. agent on the phone making judgment about it and didn't even listen about what I'm trying to explain.

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  • author
    Name
    Sep 13, 2021
    Do not master technology in 2021...

    Got subscription refused cause of facial recognition rejection. Now I have to wait 90 days to apply again while the issue is on their side and they claim they cannot dp anything. At least it is showing their clear lack of reliability and technology management in days where all the other systems run well. I was so motivated to join, but this lack of serious litteraly scares me for the future, so I am gonna consider other options are they are not trustable at all.

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  • author
    K. Korte
    Sep 13, 2021
    Prutsbedrijf

    Prutsbedrijf, 3 keer een uur in de wacht gestaan. Niemand te bereiken. Dan denk je toch aan een oplichtings scam van een of ander chinees bedrijf... maar t s 'gewoon' een bank/financiële instelling, American Express...

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  • author
    Tom in het Veld
    Sep 13, 2021
    wat een slechte klantenservice

    wat een slechte klantenservice. Kaart blokkeren en geen antwoord krijgen!! 10minuten wachten ECHT VEEL langer en terugbelfunctie werkt ook niet. Hele belmenu werkt niet. Dat voor 600EUR per jaar!!

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  • author
    Brandon Carter
    Sep 13, 2021
    Poor experience with customer support

    Poor experience with customer support. Explained the problem I’m having and he told me there’s nothing wrong and deal with it. 0/5 stars for the poor example of helping customers

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  • author
    OM Thomas
    Sep 12, 2021
    very pleased

    Used BA Card for years and v.pleased

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  • author
    Pete Gervais
    Sep 12, 2021
    I have been a card holder for 10 plus…

    I have been a card holder for 10 plus years and one payment was late because I went on vacation and my auto pay did not go thru i paid the day I got back and saw it did not go thru. They suck they wont waive anything. Awful company to deal with every time.

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  • author
    K.W.
    Sep 12, 2021
    Good service when fraudulent charge noticed

    I noticed a fraudlent charge and called the 24/7 line and got it refunded and a new card received within a few days. they couldn't tell me where the charge had come from or how they got my details and they didn't block it, but still.

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  • author
    Francois Coetzer
    Sep 11, 2021
    American Express is probably the worst…

    American Express is probably the worst payments provider. They have blocked my card since they could verify me (without warning me via email, letter or sms). They say they did, but I received nothing. They cannot read scanned IDs, which was perfectly readible for ING, ABN AMRO and other institutions. Then they physically verify me at my house and STILL they say it will take 15 working days to complete this process (so three weeks). All other institutions that I have worked with complete this within 10 mins to 48 hours. Now my payments have been cancelled that is an opeational nightmare. American Express’ CDD process and client relations is completely inept and useless. Call centre takes 22mins to 28mins to answer. And STILL my card is not unblocked.

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  • author
    DJ Blast
    Sep 10, 2021
    AX & Hilton Offer - not so fast

    I received in 4/2020 an offer with partner Hilton Honors that I would receive upto $500 credit if I use the card and stay at Hilton Honors Hotels within the 1st 12 months. We stayed in 5/2021 at a Hilton and as of today, 9/2021, I have not received any credits for my stay though I should have received it after 12 weeks. I have contacted AX several times and the same happens, I hear they are going to escalate since no one can give me the explanation on why but I am still paying for the stay every month. So in the end, most likely I will pay full for the stay and stuck with a yearly member AX card. I do not recommend AX at all.

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  • author
    R
    Sep 10, 2021
    Waardeloos

    Waardeloos. Er wordt gezegd 10 minuten wachten maar men neemt gewoon niet op. Wat een waardeloze service als je meteen zaken moet regelen.

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  • author
    Jaap
    Sep 10, 2021
    Onbereikbaar

    Ik wil overleggen over al dan niet kaart te verlengen. Gisteren al anderhalf uur in de wacht, toen maar opgehangen. Nu al bijna half uur. Er wordt gezegd dat wachttijd 10 minuten is. Terugbel functie is verwijderd. Opzeggen kaart kan alleen telefonisch :-) Zo kan dat dus niet. Wat een enorm slechte service. Nooit meer AMEX.

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  • author
    Nath Berger
    Sep 10, 2021
    pas d'aide, c'est au titulaire de faire les démarches

    bonjour, je viens vous faire part moi aussi de ma super aventure avec american express air france..... ma carte gold se retrouve bloquée, les commerçants nous regardent "bizarrement" ce que je peux comprendre, vivant en Nouvelle Calédonie, décalage oblige, je téléphone le soir pour moi, le matin pour eux... après x coups de téléphone depuis une semaine je me retrouve avec 2 cartes bloquées celle de mon mari aussi, tout ça par la faute, d'un conseiller au mois de juin qui a décidé de nous envoyer des cartes platinium alors que nous n'avions rien demandé !!! je demande donc le remboursement de la cotisation démente, la réactivation de nos cartes et une indemnité compensatrice.... et bien non on vous envoie de nouvelles cartes oui d'accord mais je quitte la Nouvelle Calédonie pouvez vous me les envoyer directement dans le pays où je vais m'installer ? demande dite basique, mais voilà c'est au titulaire de faire la demande, mais le titulaire n'est pas avec moi, faite le par le chats ok mais le compte internet est bloqué.... pouvez le réactiver et changer les coordonnées postales, mail, et téléphone.... non c'est au titulaire de nous appeler, et on va tourner en rond longtemps. hier soir je les ai de nouveau appelé, la plaisanterie aura duré plus de 2h entre le chats, les personnes que l'on nous passent et à qui on refile la patate chaude pour..... me raccrocher au nez. je suis tout simplement furieuse. pas d'adresse mail, pas d'aide..... ils prennent des cotisations de ouf pour leurs cartes tout ça pour garder nos miles. Service déplorable....

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  • author
    KVC
    Sep 10, 2021
    AMEX Rewards Card Scam

    I had two $25 rewards cards, for a total of $50. I went to use them and was told that the balance of each was $4, despite my never having used them. The back of the card states that the funds never expire. This means my $50 has devalued to $8. I called American Express and was told that they apply a $3 monthly maintenance fee to each card. I argued with the service person saying that information should be stated on the back of cards, because obviously anyone that knows there would be a very significant monthly fee, would use their cards right away. They stood their ground and said there was nothing they could do. This is a scam, pure and simple. I asked to be transferred to a service rep in the United States and said they have no offices in the US, only India. Maybe they should change their name to "Indian Express"!

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  • author
    Not available
    Sep 09, 2021
    I have been a member of American…

    I have been a member of American Express since 1991 and one payment was late for $232.00 and they canceled my cards and took away all my points I gave contacted a lawyer as this is inappropriate

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  • author
    Rob Zegveld
    Sep 09, 2021
    Op 8 september 2021 geprobeerd AMEX te…

    Op 8 september 2021 geprobeerd AMEX te bellen, je krijgt te horen 10 minuten wachttijd. Vervolgend op 9 september wederom geprobeerd, weer 10 minuten wachttijd. Als je toch wacht, ik heb namelijk een betaling te betwistten, wordt nu een wachttijd tussen de 14 en 18 minuten uit de wachtrij gegooid. Waar AMEX vroeger een 10 kreeg voor hun service is nu een 1 nog te veel.

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  • author
    VokkBer
    Sep 09, 2021
    Was ist Käuferschutz?

    Leider gibt es zunehmend Verkäufer in Fernost aber nicht nur in Fernost, welche attraktive Produkte preisgünstig anbieten, dann ein Billigprodukt senden und anschließend nicht mehr erreichbar sind. Nun sollte man meinen , dass man bei Kreditkartenzahlung über das Kreditinstitut geschützt ist. Nicht so bei American Express. Entweder steht bei Amex der Verkäuferschutz über dem Käuferschutz oder der gesamte Vorgang wurde mit Ignoranz und/oder Inkompetenz bearbeitet. Für mich ist Amex damit keine Option mehr.

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  • author
    Ashe Bradley
    Sep 09, 2021
    Never had any issues using the company

    Never had any issues using the company, I'm not sure where all the bad reviews are coming from.

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  • author
    TPM
    Sep 08, 2021
    Great card options

    Great card options. Their customer service is second to none! Rates have dropped recently, but they're still good. App has been improving, but there's still a few things to be desired.

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  • author
    Guus-jan de Groot
    Sep 08, 2021
    American express is tegenwoordig…

    American express is tegenwoordig onbereikbaar. Waarom eigenlijk een Goldcard? Keuze menu werkt niet. Ondertussen na een keer 20 minuten in de wacht en toen verbroken. Nu al weer 27 minuten in de wacht. Het is niet meer wat het was! Of is dit de unieke ervaring van de premium card

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  • author
    Adri kok
    Sep 08, 2021
    Vandaag 2x geprobeerd telefonisch in…

    Vandaag 2x geprobeerd telefonisch in contact te komen met de customer service voor 2 verschillende vragen, echter na 2 x 20 minuten aan de telefoon te hebben gehangen ,,,,is mijn geduld op. Hebben ze maar één persoon daar zitten!!!! Wat een kansloze organisatie....niet meer wat het geweest is. En ik ben nog steeds niet geholpen!!!

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  • author
    Tony B
    Sep 07, 2021
    Fairly good experience using their…

    Fairly good experience using their plat. business card, a few perks (using points for business returns % back to you). Customer service has been reliable during the pandemic, looking forward to using it for travel again.

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  • author
    Ben Ohlmeyer
    Sep 07, 2021
    Watch out

    Watch out - they are likely to say one thing and do another

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  • author
    Rachel Ouhocine
    Sep 06, 2021
    Impossible de joindre le service client…

    Impossible de joindre le service client par téléphone - musique affreuse. Cliente professionnelle depuis de nombreuses années, je dois contacter le service client au numéro sur le dos de ma carte 01 47 77 74 54 - attente éternelle & toujours personne. Quand on facture plusieurs centaines d'euros par année our une carte amex, il est déplorable de ne pas pouvoir joindre le service client. Impossible par e-mail / chat / téléphone - rien.

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  • author
    Desiderio Antonella
    Sep 06, 2021
    Pessimo trattamento dopo piu di 10 anni di carta oro.

    Dopo piu' di 10 anni di carta oro ed un movimento notevole di denaro, in pieno periodo covid a causa di un problema della mia banca si era svincolato l'addebito con le difficolta' del periodo per poter risolvere il problema. I pagamenti del saldo carta, tranne il primo per ovvi motivi di sorpresa, venivano anticipati di vari giorni tramite bonifico diretto ad AMEX. Gia' dal primo evento venivo trattato malissimo e cosi' a seguire come se fossi un truffatore pur spiegando i motivi. Premetto che un solo operatore gentile mi suggerì' questa procedura fino al ristabilimento del problema.Mi venivano addirittura fatte minacce e dette menzogne di verifiche di inaffidabilità' date dalla banca dove sono cliente da piu' di 20 anni con movimenti notevoli. Chiedevo dopo l'ennesimo trattamento pessimo (credo che Oro della carta si riferisce alla loro posizione per maleducazione, menzogne e quant'altro) la riconsegna immediata della carta che prontamente eseguivano ritirando tra l'altro quasi 40000 punti di buoni. Veramente pessimo servizio soprattutto in questo periodo e con le mille possibili ottime alternative. Mai piu' American Express neanche se me la regalassero.

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  • author
    Unhappy Camper
    Sep 05, 2021
    Customer service is poor

    Customer service is poor. No one should have to contact a business several times for anything. Customer service is arrogant and they don't listen to your concerns. How do you learn to understand anything if you are talking over the customer.

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  • author
    Ralast
    Sep 05, 2021
    Fraud

    AmEx puts fraudulent charges on my account. Avoid them like the plague!

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  • author
    Laurens van Haagen
    Sep 03, 2021
    Enorm afgegleden

    Ik was altijd enorm tevreden over American Express, maar wat is de klantenservice afgegleden. Altijd enorm lange wachttijden, wijzigingen niet goed doorgeven (inclusief verkeerde telefoonnummers) en medewerkers die brak Nederlands/Engels spreken en van toeten nog blazen weten. Behoorlijk afgeknapt helaas...!

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  • author
    Danilo A
    Sep 02, 2021
    Carta di credito inutile

    Oggi è già la seconda carta che taglio a mille pezzi proprio perché è inutile. Gratis ma inutile. Preferisco di gran lunga spendere 40 euro annui per una carta di credito utile, piuttosto che aver perso i soldi del noleggio auto perché la compagnia non accetta American Express. Fate attenzione! Non viene accettata neanche dal pedaggio autostradale, molti esercenti la sdegnano appena la vedono.....( ha i più alti tassi d'interesse). A che serve spendere zero euro per una cosa inutile.....?!

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  • author
    Rob Scheepers
    Sep 02, 2021
    Tot aan de corona altijd zeer tevreden…

    Tot aan de corona altijd zeer tevreden geweest over Amex maar de laatste maanden ongelofelijk slechte klantenservice. Na uren in de wacht te staan nog steeds niemand aan de lijn en dat dag in dag uit. Ze beloven allerlei dingen die ze vervolgens gewoon niet nakomen. Er zitten een aantal medewerkers op de klantenservice die totaal niet weten waar ze het over hebben. Te erg!

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  • author
    Customer
    Sep 02, 2021
    Le Grand Declin

    Il y avait la grande Amex, il y a Amex pitoyable en 2021. Incapable d’ouvrir rapidement un compte, incapable de dire l’état d’un dossier avec un RFF très largement supérieur au seuil d’adhésion, avec un service client incapable de lire correctement un disclaimer,un site sans bot 24/7, sans suivi de dossier en ligne, une banque qui se fait lyncher ici, bref Amex vivra aussi longtemps en France qui sa clientèle vieillissante. Merci à Amex de m’avoir fait découvrir la concurrence que je connaissais pas en une recherche Google. Pour moi Amex, c’était la classe, après mon expérience c’est au même niveau que la caisse d’épargne.

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  • author
    Dan Briggs
    Sep 02, 2021
    Contrary to nauseating propaganda

    Contrary to nauseating propaganda, you can’t live life WITH American Platinum card. For a customer facing service business they couldn’t be less accessible. Everything done on their terms. Arrogant, unaccountable, rip off organization. Unable and unwilling to solve simple problems.

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  • author
    Abbi Lewis
    Sep 02, 2021
    I just registered my new classic card…

    I just registered my new classic card yesterday and was about to start using it when I noticed 10,000 reward points for new members but mine says 5,000 if I spend £1,000 in first 3 months. Obviously, I’d like to take advantage of this offer and having only received my card & activated it 1st Oct, contacted customer services to be told my offer is 5,000 points. I said I’d like to cancel my card then and reapply to be told I can’t do that? Why? Surely I can? I’m not happy about the situation at all. I may as well use my other ‘better’ rewards cards for the bigger purchases I was going to make now but I would have used my Amex if the 10,000 point incentive is on. Seems unfair as I am a brand new customer not to be offered the 10,000 bonus point incentive & I will use my card then. I might as well send it back if not & take it off my PayPal, Apple Wallet, Amazon, Uber & shopping accounts as preferred method of payment.

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  • author
    Duncan Hamilton
    Sep 01, 2021
    One star on customer experience.

    One star on customer experience.

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  • author
    Raymond Wijnen
    Sep 01, 2021
    Afgelopen week dagelijks geprobeerd om…

    Afgelopen week dagelijks geprobeerd om iemand aan de lijn te krijgen bij american express. Met standaard een computerstem die aangeeft dat de wachttijd 10 minuten bedraagt en je als eerstvolgende aan de beurt ben. Hang maar op want na 50 minuten ben je het echt beu. Bel gewoon afdeling fraude 020 5048196, daar krijg je na 5 minuten wel iemand en dan wordt er intern doorgeschakeld. Heb duidelijk mijn mening of hun beroerde bereikbaarheid duidelijk gemaakt en dan merk je gelijk de arrogante houding. Mijn advies begin nooit aan american express. Je kaart zou maar gestolen zijn en je wil snel schakelen..

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  • author
    Serge T.
    Sep 01, 2021
    Un service déplorable

    Un service déplorable. Ne respecte pas le client. Et dire que la vision de l'entreprise est si lointaine de la réalité "Nous travaillons dur chaque jour pour faire d’American Express la marque de service la plus respectée au monde."

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  • author
    Renna McDonagh
    Aug 31, 2021
    It saddens me to write this

    It saddens me to write this, but after a year of being a card member always paying off in full and being in a better financial position than I was when I opened the account, I today receive a letter saying that following a review they are hiking my interest rate citing that “some members may not be able to repay us”, and suggesting that I set up a direct debit. This is disingenuous as I already have a direct debit on the account. The truth is they just want to charge more, and offer less as they have also cut cash back rates recently. So much for being a “valued card member”. Disappointing.

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  • author
    Raj Parmar
    Aug 31, 2021
    I had this card for 12 years always…

    I had this card for 12 years always paid on time and even a fee of £575 pounds but they never been helpful and cutting the amount l can borrow and never given me points , just points for the lounge a very bad experience and not helpful when ever you ring them so closed my account with them today

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  • author
    Pavon Colombia
    Aug 31, 2021
    Much Worse Than 7 Years Ago

    I used Amex platinum for 8 years, and it was with very good travel insurance system BEFORE. But recent few years, the situation was dramatically changed and they always say no for the travel insurance. As another person mentioned about Air France, each credit card companies are perhaps very political. Air France is in Sky Team miles while Amex is more close to Star Alliance. And Sky Team and Star Alliance have competition which is very related to war. So perhaps we have to change our credit card depending on the political situation or depending on our political ideology. Since 2013, Star Alliance experienced a good age (including AMEX). But the world is changing, now hegemony is more like on the hand of Sky Team... perhaps. But then, they SHOULD write about their political position and restriction for political ideology BEFORE customers' registration.

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  • author
    Matthew
    Aug 31, 2021
    Beware of your limit!

    Had an Amex now for around 3 months, received a large credit limit and used this card wisely. On Friday i received an email saying they have reduced my limit by at least 2/3, so i rang to ask why and they just said we don't have enough details of your financial situation! I agree but why then offer me a large limit from the start? (Never missed a payment) This will now effect my Credit score as it has took me from 25% utilisation to 95%, they left me with £200 on my card which now makes me look like an irresistible spender to other lenders which is very unprofessional, especially when they run off your credit score to determine your acceptance/limit but yet they are happy enough to cripple it. My overall view on an Amex has changed a lot and i am happy to say once my balance is paid off i will be cancelling my account. Be aware!! Stick with Visa & Mastercard

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  • author
    customer
    Aug 30, 2021
    Thank you guy's been a long time trying…

    Thank you guy's been a long time trying to get an American express card but finally got one. Thank you guy's will not mess up like a lot. Thanks for the chance guy's many thanks John William Mcbride.

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  • author
    Rèmma Equestrian
    Aug 29, 2021
    American Joke

    I have been an American Express gold card holder for years and have spent tens of thousands with them. Recently I tried to use my card in Selfridges for a large purchase and it was declined. No problem I used Barclays premier banking straight through. I have contacted Amex twice since then and the conceited arrogant response beggars belief. If Amex don’t want to give me and allow me to use my spending power then they can stick their card. In fact I have cancelled. Don’t know what has happened to them and I hope their day of fleecing customers and retailers has gone. Terrible company do your self a favour and cancel your charge card 👍

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  • author
    K.T
    Aug 29, 2021
    Beware HORRIBLE CUSTOMER SERVICE AND PRACTICES

    This is my first time with an Amex card and I am EXTREMELY DISAPPOINTED. They turned off charging abilities on my phone WITHOUR warning and while I’m out of of town and traveling!!! They won’t call the number my bank told me to call to get my payments verified. I’ve had to reach out to Amex 5 times with no solution Amex took the money out my account 8/24 and still has my card frozen!!! This is WRONG. The payments were returned 8/22 and taken and posted 8/24. I should have access to my card by now And you guys need to stop outsourcing customer service to people that don’t speak English well

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  • author
    Natalia S
    Aug 28, 2021
    WORST EXPERIENCE FOR GREAT CUSTOMERS.

    AMEICAN EXPRESS USED TO BE AMAZING COMPANY. I'VE BEEN A CUSTOMER SINCE 2004. ALWAYS PAYING ON TIME. THIS COMPANY CHANGED FOR THE WORST. NOTHING BUT HORRIBLE EXPERIENCE WITH THEM. 1. UNETHICAL BUSINESS PRACTICES 2. HIDDEN CHARGES FOR NOTHING!!!! 3. "SYSTEM GENERATED MISTAKES" ETC. 4. RUDE, ARROGANT SUPERVISORS. CHECK YOUR STATEMENT FOR ALL THE DETAILS. I DON'T WANT TO DEAL WITH THEM ANYMORE. ENOUGH IS ENOUGH!

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  • author
    JW
    Aug 28, 2021
    Il prodotto carta a mio avviso è il…

    Il prodotto carta a mio avviso è il migliore che ci sia. Non ho dubbi. Passato da carta verde a oro a platino. Il servizio clienti è molto disponibile; a volte capita di trovare qualche operatore non molto informato e che dica cose non giuste.

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  • author
    Tom
    Aug 27, 2021
    Slechtste service sinds tijden bij AMEX

    Deze week uit het niets blijkt mn kaart geblokkeerd omdat mn legitimatie niet goed is gegaan. Geen enkel bericht hiervan of anderszins iets. Met spoed weer ID check gedaan. Maar de kasrt blijft geblokkeerd. De klantenservice is een drama 45 wachten ( zeggen 10 min) voor je een medewerker te spreken krijgt die vervolgens, niets kan, weet of mag doen. Toen ik aangaf dan mijn kaart per direct te willen opzeggen…. Bleek ze ook dat niet te kunnen… wat is dit voor service? En sinds wanneer zijn ze zo afgegleden? Uiteindelijk een andere medewerker gesproken die aan bood om de kaartbijdrage een jaar te crediteren en bonuspunten. Maar de kaart blijft 15 dgn onbruikbaar want dat is de termijn die de backoffice erover doet om het proces weer te doorlopen. Je kan die afdeling niet spreken en ook geen bericht achterlaten. Mijn conclusie: wat een ongeïnteresseerde / incompetente bende is t daar, ga alsnog mn kaart opzeggen en neem elders een kaart. Erg jammer

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  • author
    Robert Thompson
    Aug 27, 2021
    Absolutely terrible

    They should give the option to leave no stars. I had $400 taken from my account and called them to dispute. The first 2 support people in, I assume, the Philippines, actually hung up on me. The third one put me on hold and after 23 minutes I had to hang up on them. The fourth person got my card cancelled and a new one sent and told me I would receive an email about the dispute within 2 days to explain what to do next. 4 days later and no email I call again and I am told no dispute was filed! Whomever is "training" these employees needs to be fired. They just read from a script and are constantly asking the same questions while not listening to what you are actually saying. I am now waiting for a follow up call from them. I won't hold my breath waiting. Zero stars out of 5.

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  • author
    Nunya
    Aug 27, 2021
    Nothing but good experiences

    Nothing but good experiences dealing with AMEX customer service, available 24/7, fast to answer calls and always able to understand my queries.

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  • author
    Mark van Tol
    Aug 27, 2021
    Card blocked for 15 days???

    Card blocked for 15 days because of a verification email from american express that came across looking like a phishing mail and I subsequently ignored. No phone calls just an automatic block for 15 days. Just spent 1 hour on the phone with them and still need to wait 15 days.

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  • author
    mehdi
    Aug 27, 2021
    Gardez votre carte

    Quel erreur de ma part d’avoir commander une carte chez eux .carte bien reçu mais pas exploitable pour vérification . J’ai demandé résiliation car j’ai de l’argent sur mon compte je suis responsable dans mon boulot et j’ai une société de transport . Je ne veux plus entendre parler d’eux et je déconseillerais à tout le monde d’adhérer avec eux !!

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  • author
    Corti Valerio
    Aug 26, 2021
    Concierge für Platinum in Deutschland unbrauchtbar…

    Concierge für Platinum in Deutschland unbrauchtbar. Unfreundlich am Telefon, können absolut mit nichts helfen, einfache Fragen nicht antworten. Ehrlich, wegen Concierge Service ist die Karte null Wert.

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  • author
    Yoel
    Aug 26, 2021
    Amazing customer service

    Amazing customer service. Would thoroughly recommend getting an AmEx - constant offers, discounts etc, and if you sign up with a referral code you're given £10 cashback right away. In case you don't know anyone to refer you, feel free to sign up using mine here and we'll both get cashback: http://amex(.)co(.)uk/refer/yOELNChNb?CPID=100443910 - minus the brackets around the full-stops though.

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  • author
    David Reynolds
    Aug 26, 2021
    Very Dodgy

    I've been a member since 2003, more fool me. I try to see the best in people, and give them the benefit of the doubt. But truly, you'd have to be a charlatan to even work for these guys. I've always paid on time, always been polite, but on reflection, I can't think of a single positive experience this company has given me. If I was American, I would be asking the company to change their name.

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  • author
    Jay Bergson
    Aug 26, 2021
    Worst customer service ever

    Worst customer service ever, it’s like a trip through the Philippines. I will Be canceling all 3 Amex cards and sticking with discover. Amex is an old scene

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  • author
    Carl Bunton
    Aug 26, 2021
    Visa/Mastercard are necessary, AMEX is NOT.

    I had the Platinum card for many years. Always paid on time. My wife had auto payment set. The month we canceled the card, the auto payment fell on a weekend. It would be late if it posted on Monday. The AMEX auto payment didn't activate until Monday because AMEX computers were down for maintenance that weekend. We received notice in the mail of a late charge of 35.00 and that they were raising our interest rate to 27.5%. We immediately canceled the card and paid our balance and late charge. Would never have another card from American (Indian) Express. Visa or Mastercard are necessary cards, Amex really has no functionality that would make it a must have card.

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  • author
    Stephan Janes
    Aug 24, 2021
    READ THE SMALL PRINT - USELESS CARD

    NOW, DID YOU KNOW THAT IF YOU HAVE AN AMERICAN EXPRESS GOLD CARD AIR FRANCE ALL THE NORMAL TERMS OF THE AMEX TRAVEL INSURANCE BENEFITS DO NOT APPLY. MEANING THAT UNLESS YOU BOOK A FLIGHT WITH AIR FRANCE WITH YOUR CARD, YOU HAVE NO TRAVEL INSURANCE. STRANGELY , IF YOU GO ONLINE AND CHECK ON TRAVEL INSURANCE AMERICAN EXPRESS GOLD - SADLY THIS TRUSTPILOT DOES NOT ALOW ME TO ADD THE LINK TO THIS EMAIL - THE INFORMATION YOU RECEIVE IS VERY DIFFERENT IN CASE OF DOOUBT I SUGGEST THAT YOU DO NOT USE AMEX - LOTS OF MONEY FOR NO BENEFITS

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  • author
    Frieder Meinhardt
    Aug 24, 2021
    Seit Tagen funktioniert der Zugang zum…

    Seit Tagen funktioniert der Zugang zum Kartenkonto nicht mehr. Habe das dem Service gemeldet, leider umsonst. Amerika kann in der Welt nur Kriege anzetteln, aber von Geldgeschäften haben Sie keine Ahnung.

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  • author
    Pieter Verheij
    Aug 23, 2021
    Gastar tus puntos antes de cancelar

    Después 16 años utilizando la tarjeta he cancelado la tarjeta porque actualmente no lo utilizo porque no puede viajar por el Covid-19. La cuota de €130 es más que el total que pago con esta tarjeta en un año. Hablando con el servicio me ha dicho que no hay ningún problema gastar los 28.000 puntos que tengo acumulado. La verdad es diferente. El dia siguiente no podia entrar en la cuenta y hablando con el servicio me ha dicho, que con la cancelación se pierden los puntos. Que sin vergüenza de compañía!!

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  • author
    Julien Lamy
    Aug 23, 2021
    Carte bloquée sans aucune raison - Résiliation

    Après 6 mois d'utilisation d'une carte Gold sans aucun incident, mes paiements sont soudainement refusés. Après appel au service client, il s'avère que ma carte a été limitée à 1000 €, sans aucune justification. Donc résiliation immédiate. Une carte prétendument premium avec un limite aussi faible est sans aucun intérêt. Une carte de paiement est censée simplifier la vie, pas la compliquer. À éviter absolument.

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  • author
    Matt Trevarthen
    Aug 23, 2021
    Points/Rewards Never Applied

    Points/Rewards Never Applied. We were never given our Marriott Bonvoy Points that were apart of the exclusive sign up offer. We've called and chatted multiple times and it's always "we will call you back". They never call back. My Recommendation is to go with the Chase Bonvoy Card.

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  • author
    Siobahn Goodwin
    Aug 27, 2021
    They areThieves-0☆. WORST CO EVER

    Thieves 0 star if I could. Their bluebird partnership brought me a disaster. The lax security allowed a potential breach so they froze my acct and forgot a step to change the password so I'm ttly out. I can't look to see my acct no even and it's had a breach. This was over a month ago too. They never even sent the card they told me 1st time it'd ship 8-2 and 4 days max. It never went out the 11th or the 16th Aug. As I was told I have more productive days pooping in my hand and clapping in my own face. I'd have actual ship to show instead not ship to show. Customer service is horrendous, only accepted half stores and 10% atms. 30+days wo $. 8+ days I called and 2+ calls each of those days. I'm furious!!! I've had yhis acct about 13-15years which means nothing to them. App is not good either, but that's bc u can't transfer $ an account unless it'd also bluebird. Who the hell would want 2 high fees and no service Acct? They won't transfer r my own $ to any account visa or mastercard card backed. I want to close my account & they won't. They stole a homeless person's money. Nice job 👍🗣👏💩🤭 Update: I finally received my "secure" replacement card yesterday and it took no less than 8 calls to activate. When I finally activated it I went online immediately to check my account and there was already a transfer pending of all the money in acct THAT WASNT ME!!!! How? Idk and they won't answer me. I then attempted to call to stop it. I called 18 times. 18!!!!! Still they did not stop it. I was hung up on repeatedly and warned of my language. I was furious calling over and over so, yes, I said they were a sh**ty company. I called this morning and it's supposedly stopped but my account is frozen yet again!!! I need another card replacement, but it didn't work before so why would it now?They refuse to let me close my account. I've not had any access to my money in a month!!! DO NOT DO BUSINESS WITH THIS COMPANY!!!!

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  • author
    Pamela Wilkins
    Aug 21, 2021
    AMEX Implements Racist CRT and Anti-Capitalism Employee Training

    After almost twenty years of being a Platinum and Gold member, I have canceled my card because American Express has implemented racist CRT and anti-Capitalism teachings for their employees.

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  • author
    Pat OBrien
    Aug 20, 2021
    Been on hold for 35 minutes and…

    Been on hold for 35 minutes and transferee 7 times to get help. Still waiting. Horrible customer service

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  • author
    Bert
    Aug 20, 2021
    Helaas waardeloos

    Het is zeker: ze willen echt geen nieuwe klanten hebben. Kaart aanvragen gaat online heel makkelijk, maar het hele proces erna is ronduit waardeloos en het lijkt erop alsof ze niet opzoek zijn naar nieuwe klanten. Ook heb ik van iemand anders gehoord dat kaarten zomaar geblokkeerd worden etc.. die hebben uiteindelijk gewoon hun kaarten opgezegd. Bespaar je tijd en vraag gewoon een kaart aan bij je bank of bij ICS. Maar laat jezelf niet aan het lijntje houden bij American Express.

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  • author
    Francesco Nerini
    Aug 19, 2021
    Carta platino, prodotto eccellente

    Carta eccellente, azienda eccellente. Unica piccola considerazione: è possibile che ogni tanto gli operatori del call center non dicano sempre la cosa giusta, meglio contattare 2/3 operatori diversi e fare una media delle risposte su argomenti importanti….

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  • author
    Massimo Macucci
    Aug 19, 2021
    Sono stato cliente di American Express per 25 anni e non lo saro` mai piu`

    Sono stato cliente di American Express per oltre 25 anni, dal 1995 al giugno 2021. Avevo una carta Corporate ottenuta tramite il Circolo Ricreativo Dipendenti Universitari. Ho avuto recentemente un'esperienza pessima che mi ha definitivamente convinto della totale mancanza di serieta` di Amex: la carta ha improvvisamente smesso di funzionare, senza nessun preavviso, verso fine maggio. Chiamo American Express e mi dicono che non hanno ricevuto i dati aggiornati dei miei documenti e la dichiarazione antiriciclaggio dall'entita` Corporate. Faccio presente che quantomeno avrebbero dovuto avvisarmi e chiedo a chi esattamente hanno richiesto i dati, in modo da verificare quale possa essere il problema, ma rifiutano di fornire questa informazione. Parlo con l'attuale responsabile del Circolo, che mi conferma di non aver ricevuto alcuna richiesta e avanza l'ipotesi che l'abbiano mandata a una collega che tratto` con Amex 25 anni fa e che e` da lungo tempo andata in pensione. Chiedo spiegazioni ad AMEX tramite una e-mail certificata e ricevo una risposta totalmente inutile e che non affronta il punto fondamentale: la mancanza di qualunque preavviso (se mi avessero avvisato con qualche settimana di anticipo avrei potuto decidere di fare una carta personale, per esempio). In passato, nel 2000, mi fu rubato il bagaglio durante un viaggio i cui biglietti erano stati acquistati con la carta. Chiesi di usufruire dell'assicurazione che era stata ampiamente pubblicizzata: mi diedero moltissime informazioni errate, fecero promesse fasulle e ci volle quasi un anno per riuscire ad avere finalmente una copia del contratto di assicurazione, dalla quale era chiaro che erano coperti praticamente soltanto i vestiti, nonostante l'elevato massimale. Quindi servizio clienti pessimo, attenzione al cliente nulla, sembra che a loro non importi minimamente di perdere anche clienti buoni. Consiglio di starne lontano il piu` possibile.

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  • author
    Michelle Sturgeon
    Aug 19, 2021
    American Express are liars and totally…

    American Express are liars and totally corrupt. Their staff are rude ill informed and incompetent. I have been a loyal customer for over 30 years and they have cancelled two of my cards during lockdown for lack of use? They then have the cheek to write to me saying they have cancelled my cards following my instructions? When questioned, they were incompetent. Disgusting.

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  • author
    Dirk S.
    Aug 19, 2021
    Mäßiger Service und überflüssig

    Anfragen im geschützten Online-Services-Bereich werden nicht beantwortet und man kann die eigene Anfrage nicht wieder aufrufen. Bei Kartenwechsel ist der Datensatz online nicht mehr abrufbar (dumm gelaufen für meine Steuererklärung!), die Abrechnungen werden dazu noch recht schnell im laufenden Jahr archiviert und sind erst mit Zeitverzug wieder abrufbar. Kurzum: klappt mit meiner kostenlosen Visa-Karte alles deutlich besser, mit viel mehr Akzeptanzstellen. Dafür ne Gold-Gebühr zahlen mit Versicherungen, die die Welt nicht braucht (das Kleingedruckte ist da spannend!) und ein paar € Punktegutschrift, die am Ende weniger als die Jahresgebühr ausmachen - nee danke. Per Fax gekündigt, auch da keine Rückmeldung bislang. Läuft wohl auf Einschreiben hinaus - peinlich!

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  • author
    Elza tax
    Aug 30, 2021
    Ben al weken geblokkeerd.Dan is de Id…

    Ben al weken geblokkeerd.Dan is de Id weer niet goed en dan hebben ze weer een ander bewijs nodig Ronduit schandalig hoe ze met hun klanten omgaan We zijn nu 2 weken verder sinds deze review Ik heb weer alle gegevens ingevuld en opgestuurd en ik krijg weer een bericht dat mijn gegevens niet goed zijn Wat werken daar voor een sukkels?? Als je ze probeert te bellen moet je je eerst door een belachelijk oubollig menu heen worstelen om iemand te spreken . Zouden ze in Amerika ook zo met hun klanten omgaan.? Ik ga zo weer bellen en dan nu om de kaart te annuleren. Mijn afschrijvingen via de kaart vinden niet meer plaats,ik heb al maanden het grootste gezeur.en ik kan niets meer via Pay Pall betalen. Zo kom je wel van je klanten af! Ga vooral door met jullie ontmoedigingsbeleid!

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  • author
    Mike
    Aug 18, 2021
    1 ster is nog teveel

    1 ster is nog teveel. Al 12 jaar klant en kaarthouder. Ooit was de service goed. Nu is het om te janken. Zeg mijn kaart ZSM op als ik ze te pakken krijg want zijn al dagen onbereikbaar.

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  • author
    C Julie
    Aug 18, 2021
    American Express stole my award points!!

    American Express cancelled my business account due to some vague reason such as I spoke rudely to one of their associates on the phone. Just like most credit card or any corporation, they tend to be remote and impersonal and I despise being routed to different agents 5 times in a row and never accomplish the task at hand such as to question a unauthorized or duplicate charges which can occur with vendors. Not to mention often times, the damn phone calls would drop because they routed me globally to Asia or Europe. But without any warning, I received a letter that the account is cut off and they no longer wanted me as a customer. However, the cancellation letter did not contain the name of the person who wrote and issued the letter and therefore no personal accountability at all. I can't even know if that was based on a personal vendetta of one of the agents. Not only that I was brushed off like dirt after 10 years with this company, my over 280,000 worth of award points were cancelled by their company's executive office. This act is extremely unethical and unprofessional. To me, that is corporation thievery at its finest to a small guy like me! I have been a champion for American Express for so long as my business have been accepting American Express cards all these years, unlike many other business that don't. This experience got me rethink my strategy and my blind devotion to them while they couldn't care one bit simply because I am a no body after all to these faceless, nameless overlords!

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  • author
    Benoît CHARBONNEAU
    Aug 18, 2021
    Client depuis 15 ans

    Client depuis 15 ans, je vois peu à peu les services AMEX se détériorer inexorablement, comme la société médiocre dans laquelle nous vivons. Conseillers clients hasardeux, demandes de carte additionnelle non prise en compte et très récemment contestation légitime non acquise sans plus d'explication. Bravo Amex, je pense bientôt vous quitter comme de nombreux clients. A fuir... Tellement dommage quand on a connu les services Amex dans le passé, mais ça c'était avant.

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  • author
    tcl
    Aug 18, 2021
    leur site sécurisé est de plus en plus…

    leur site sécurisé est de plus en plus parano : en plus du code à usage unique, il faut donner un nom au tél. qui le reçoit ....Sauf que le système plante au moment d'enregistrer le nom du tél ! impossible de se connecter pour voir le compte. Ils deviennent complètement parano avec leur sécurité. Un SMS suffit .... Franchement si ça continue à planter, ça va aller vite : résiliation de tout : carte, assurances diverses qui me coutent bon an mal an 1500 euros. Ce sera eux les perdants.

    ...

  • author
    AJ Taranto
    Aug 17, 2021
    Disingenuous

    After 50 years as an Amex customer, I have made the decision to cancel my account. Their decision to conduct CRT-like training for their employees demonstrates their obsession with wokeness as a way to garner favor with those who want to divide this country. Isn’t it strange that it took them until 2021 to realize that their organization is filled with bigotry and white privilege. So disingenuous.

    ...

  • author
    Ti
    Aug 17, 2021
    I never received the bonus offers…

    I never received the bonus offers attached to my credit card. After spending a lot of money in order to receive these offers, only then was I told that I was only approved without the offers. I had no idea! I spoke to many representatives over time regarding the offers before spending the money needed to receive the offers and was never told that the offers weren't approved by any of these people. I have great credit and credit card history so this doesn't even make sense.

    ...

  • author
    Abitbol Michèle
    Aug 17, 2021
    Parrainage et avantages y afférent, c’est tentant. Mais...

    Parrainage et avantages y afférent, c’est tentant ! Je remplis le dossier. Toutes informations personnelles et pour le peu, confidentielles. Avis d’imposition, adresse, Iban et bic...Tous documents attestant bien transférés. Carte refusée Car le logiciel de reconnaissance faciale n’a pas pu m’identifier. J’appelle le service que m’indique le site : « refaites votre demande dans 90 jours »... Même pas aimable ! Quelle force !!!

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  • author
    Peter Stolk
    Aug 16, 2021
    King of very bad customer service

    Ben al 20 jaar lid van deze club. Was vroeger een bedrijf met aanzien. Ik was altijd een goede klant. Zijn inmiddels qua customer service diep in het riool gezakt. Onbereikbaar, aan het lijntje houden. Zeer onprofessioneel. Ik ga het lidmaatschap opzeggen. Peter

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  • author
    Rene DB
    Aug 16, 2021
    LET OP, onbetrouwbaar

    Niet doen, neem geen Amex kaart. Na 36 jaar vandaag via de site opgezegd, had jaren een platinum kaart, service werd steeds slechter en bereikbaarheid is helemaal nul,nul Limit voor mij was dat ze buiten de legitimatie van de extra kaarthouder ook alle gegevens inclusief banknummer willen hebben, slinkse manier om toestemming te ontfutselen om mee te mogen kijken op je bankrekening, Trap er niet in je bent niet verplicht om buiten je ID en woonadres dit aan hen te verstrekken Vandaag getracht ze te bellen, zeiden duurt ongeveer 10 minuten,na half uur opgehangen Klaar met Amex en wil er nooit meer wat mee te maken hebben.

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  • author
    Jermmie Davis
    Aug 16, 2021
    This company closed my credit card due…

    This company closed my credit card due to abuse of a disputes which is false and unable to reopen my account I ended up sending a payment of $1232 to cover the interest and it result a credit balance for that amount and now I’m fighting to get that back from them… I’ve been a long time customer for American Express for 5 years and they did me like that… over a dispute they close my account and black listed me…. I smell a discrimination

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  • author
    Garavina Ivan
    Aug 15, 2021
    Non la prende quasi nessuno

    Non la prende quasi nessuno, specialmente in meridione

    ...

  • author
    Rudy Morales
    Aug 16, 2021
    I have a charge on my card for an…

    I have a charge on my card for an iPhone app subscription that I cancelled a year ago. There is no active subscription showing if I open the app, nor is there a subscription showing when I log into my online account. The vendor phone number, showing under the transaction on the AMEX app, returns a message saying the number is not in service. I found an email, but have yet to receive an answer. AMEX has determined that it's a valid transaction. No reason for the vendor to cooperate on this anyway. As an update, I contacted AMEX again and they agreed to credit my account for the charges. If the vendor does not dispute the charge by a specific date, the credit will remain.

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  • author
    Isabelle Vincens
    Aug 15, 2021
    Injoignable même par lettre recommandée…

    Injoignable même par lettre recommandée avec avis de réception !

    ...

  • author
    Alex Ramos
    Aug 15, 2021
    Horrible compañía hace fraude

    Horrible compañía hace fraude porque teniendo el balance en $0 me cobraron intereses y no pude hacer nada para evitar eso pago fueron $12.95 teniendo mi balance en $0 y teniendo también el APR en unos 14% lo subieron a unos 22% sinceramente esta es la peor compañía de tarjeta de crédito no la recomiendo porque ellos son un fraude y quieren sacarte dinero aunque ustedes tenga el crédito perfecto y no tenga atraso sinceramente no entiendo como el gobierno no le mete una demanda por tanto fraude

    ...

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