The listings featured on this site are from companies from which this site receives compensation. This influences where, how and in what order such listings appear on this site.

Ally Bank Review

Find a customized quote easily

Reviews 79

This site is a free online resource that strives to offer helpful content and comparison features to our visitors. We accept advertising compensation from companies that appear on the site, which impacts the location and order in which brands (and/or their products) are presented, and also impacts the score that is assigned to it. Company listings on this page DO NOT imply endorsement. We do not feature all providers on the market. Except as expressly set forth in our Terms of Use, all representations and warranties regarding the information presented on this page are disclaimed. The information, including pricing, which appears on this site is subject to change at any time.

Ally
Chris
Chris Muller
May. 03, 20214 min read

Ally summary

Ally Bank, founded in 2004, has become one of the most popular online banks -- already ranking in the top 20 banks in the country by assets and over $100 billion in deposits passed in 2019. But they’re an online-only bank - so how do they fare against other, more traditional banks? Here’s our complete Ally Bank review.

Pros

  • Competitive deposit rates
  • Unique savings account features
  • No-fee checking and savings
  • 24/7 customer service

Cons

  • No personal loans
  • No ATM-finder on the mobile app
Ally at a glance
4.8

Editorial score

Fees?

No-fee checking and savings

5.0

Security

, FDIC insured, SSL encryption, supports 2 factor authentication,

5.0

Customer service

24/7 customer service

5.0

Online experience

Excellent user friendly site

5.0

Mobile experience

Excellent mobile app, no ATM finder

4.0

Ally Ally Visit Ally Bank

Advantages Over Regular Bank

Ally Bank was built as an online-first bank, so they have adapted their business model to cater to that. Here are a few advantages Ally Bank has over a regular bank:

  • High-yield savings

Ally Bank offers a 1.25% APY with their online savings account - which is about 15 times the national average. Interest is compounded daily and there are no monthly maintenance fees or minimum balance requirements. 

  • High interest checking

Ally Bank’s checking account earns a 0.50% APY when your balance is more than $15,000 as a minimum daily balance. If your minimum daily balance is less than $15,000 with Ally Bank, your APY is 0.10%. 

  • Raise Your Rate CD

Ally offers three CD options - a high-yield CD, a no-penalty CD, and a “Raise Your Rate” CD. The Raise Your Rate CD is unique because it allows you to start with an excellent rate (1.25% APY) and can increase your rate once within two years (for 2-year CDs) or twice within four years (for 4-year CDs) to take advantage of increased rates. 

Cutting-Edge Banking Services

  • Savings buckets

Ally Bank’s online savings lets you organize your savings into “buckets,” so you can save for different goals. For example, you can have a home down payment bucket, an emergency fund bucket, and a vacation bucket -- this way, you can visually separate your money and work toward individual savings goals, all within one account. You can have up to 10 savings goals at once.

  • Savings boosters

Besides having buckets for savings goals, Ally offers “boosters” to your savings balances. The first booster is recurring savings. You can just set it and forget it, scheduling a specific dollar amount to be moved into your savings account on any cadence that works for you. 

The second booster is Ally Bank’s Surprise Savings. Using an algorithm to analyze your checking account balance and spending, Ally will deposit “surprise” amounts into your savings you won’t miss. Over time, this is a great way to build up your savings without even noticing. 

  • Ally Invest

Ally Invest offers two options for investing. The first is Self-Directed Trading, where you can choose your own investments and pay $0 in commissions on stocks, ETFs, and options. There is no minimum balance required to get started, and Ally offers a wide range of tools and resources to analyze the stocks you want to buy.

Ally Invest also offers Managed Portfolios, which is more like a robo-advisor and is automated investing, with the added touch of human specialists. Ally uses algorithms to recommend a portfolio that fits your investment goals and risk tolerance, and there are no advisory fees. There are four portfolios you can choose from - Core, Income, Tax optimized, and Socially Responsible. In addition, 30% of your portfolio goes into a cash account that earns 1.25% APY. Plus, you can get started with just $100.

Traditional Banking Services

  • Loan options

Ally offers both auto and home loans. For auto loans, you can get a personal or business auto loan, and with a home loan, you’re able to do a new purchase or refinance. 

  • Retirement accounts

You can open an IRA with Ally through either a high-yield CD, a Raise Your Rate CD, or online savings. While this is not an IRA investment account, it qualifies as a tax-deductible IRA. Still, your investment is just in a high-yield cash account (CD or savings).

  • ATMs

You’ll have access to over 43,000 Allpoint ATMs in the U.S. for free. Ally will reimburse ATM fees from other ATMs up to $10 per month. 

Interest Rates and Fees

Ally has savings, CDs, and checking accounts. Here are the rates and withdrawal fees for each:


APYWithdrawal Fees
Online Savings1.25%None
Interest Checking0.50% (balances above $15,000); 0.10% (balances below $15,000)None
High Yield CD0.50% - 1.35% (based on maturity)60 or 150 days of interest
Raise Your Rate CD1.25%60 or 120 days of interest
No Penalty CD1.20%None

Customer Service 

Customer service is available 24/7 at 1-877-247-2559. We like that Ally will tell you how long the wait time is online before you call. And you can send a secure message through your account portal.

Mobile Apps

Ally Bank’s mobile app is available for Windows, iOS, and Android devices. Within the mobile app, you can do things like transfer funds, deposit checks, pay bills, send money, and check your balances. One thing we didn’t like was that you couldn’t locate ATMs directly from the app - you need to do this from Ally’s mobile website, which is an extra step.

Security

Ally Bank uses 2-step authentication and other security strategies to protect your information -- this includes things like SSL encryption, firewalls, anti-virus and anti-malware protection, online and mobile security, and more. They also provide education on fraud and identity theft, and personal security tips to help keep you safe. 

Conclusion 

Ally Bank is not flashy, but appeals to people who want to do most, if not all, of their banking under one roof, get competitive rates and have readily available customer service. While they lack products, like credit cards and personal loans, they are a viable option for your other online banking needs.

Ally Ally Visit Ally Bank

Chris
Written byChris Muller

Chris has an MBA with a focus on advanced investments and has been writing about all things personal finance since 2015. He’s also built and ran a digital marketing agency, focusing on content marketing, copywriting, and SEO, since 2016. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

Ally
Ally
PoorReviews 79
Visit Site

Trustpilot reviews

See what some costumers are saying about Ally
Ally
PoorReviews 79
on
Excellent
13%
Great
5%
Average
3%
Poor
3%
Bad
76%
  • author
    Purple Parrot
    Apr 28, 2022
    100% Flawless service: BEYOND AWESOME!!!

    100% Flawless service. Very nice and helpful customer service. They are available 100% of the time 24/7 by phone, internet or phone app. No fees for checks, Money orders, and services. They are way more convenient than a regular bank. I read reviews many of which were 1 star. I kept reading negative after negative after negative. Eventually it donned on me, It appears there is a concerted effort to malign Ally by the competition. I am an actual customer with a personal account. I don't have very much money in the account and they treat me like royalty anyway. Since they treat me this way, I am absolutely sure they do this for everyone. What I like most: Phone Service available 24/7. Easy deposit by phone or by mail for those that can't or don't use technology. SO MANY free services other banks charge lots of money for, ie Bank checks, Money orders, etc. Very high interest paid on account. Nice customer service people. Never have to wait in line. Usually very low hold times on the phone and often no hold time

    ...

  • author
    Michael Myers
    May 13, 2022
    This is just a bad bank

    This is just a bad bank, period. All the "financial type" reviews rate them high because they look really good. Don't be taken in by these. They are horrible to deal with. I have done business with them for about 3 or 4 years. There were a few hiccups but overall I was okay with them. My only two complaints before were that 1) the website's design does not make any sense, and 2) their customer service people neither know enough nor are they empowered to actually help you. They answer the phone though, and that is something today - but it's just not enough. You need people who can help you. Recently I called to get some information (that should be on the website) and I get told that my accounts are being closed. This was news to me. There is no reason for it. I did not have a negative balance and if I ever did in one account (I had several) I moved money to that account within hours of it happening. This is how I set the accounts up. I asked what the problem was and I was told that I was using my account as a buisness account. Uh, no, I am not. I explained to the customer service rep what the difference was and then she said oh, I misread this. I don't know why (and they eventually told me they would not tell me the reason). I explained I was never given notice. I was told I was mailed a letter. No, I wasn't. They I'm told oh, no - we posted it in your email (meaning their online email/notice system). No you didn't. I am looking at it. There is nothing there. I eventually found their "letter" buried on a tab I had never even seen before, but no notice in the online email, no text, no email to may personal account, nothing, zilch. I get multiple deposits a month including a Social Security check. It is not possible to get it changed in time. I transferred money to another account with a different bank and they closed the account while the transfer was still processing. This is just a REALLY bad bank.

    ...

  • author
    Emily Honeycutt
    May 11, 2022
    never got account

    never got account, got charged late fees, and had to call

    ...

  • author
    John Roberts
    May 14, 2022
    Fraudulent charges deducted from my Ally account

    Got this notice from Ally on May 6, 2022: “You’ve made 6 limited transactions from your Money Market Savings Account this statement cycle.” I immediately called Ally and told rep that all the withdrawals totaling over. $20,000 were fraudulent and that I did not authorize any withdrawals. Ally rep set up new account and said all the remaining balance was being transferred to it. The old account was still open on May 12 and I called Ally again and told them a $10 deposit was made that day. Rep told me Ally was handling under their Dispute Number XXXXX. Rep also said it could 10 days before a decision was made and that he could not determine if my personal info been stolen. Requested all the fraudulent charges be immediately credited back to my account and advice whether or not my personal info was stolen. UPDATE $5,700 has been credited to my account with no notification from Ally.

    ...

  • author
    Adesola
    Apr 30, 2022
    One of the shadiest company ever.This…

    One of the shadiest company ever.This Ally mtge/bank claimed i have a mortgage with them and had not at any time sent me a monthly statement and are not forthcoming on how they obtained this mortgage. I found out because i was in the middle of a refinance and till today,ally had refused to cooperate , nor answer any question about not bringing awareness, and not recieving any mtge statement from 2014. This bank has literally put a roadblock on my refinance. From 2014 ? Why was i not officially informed ? Why was i not getting a monthly statement ? Thanks to the title company and the refi team i would not have known about this loan. I mean what kind of people run this bank ? They are very shady and ruin lives.

    ...

  • author
    Oliver
    Apr 29, 2022
    Ally bank has gone from OK to awful

    Ally bank has gone from OK to awful. Takes very long time to get a rep. They try to help, but the system people have made a mess. Recent changes are their site cannot remember my user ID to log in even though I check the box to do it every time. I send them messages and get back nothing of use. Most recent, when I am typing a reply to their message, their site dumps me back to the login page, and I have to start over. The front line people try to help, but they are not the problem. It's the people who keep screwing with the site and how it works. The hold times have become ridiculous

    ...

  • author
    Daniel Jones
    Apr 28, 2022
    Terrible bank avoid if you can

    Terrible bank avoid if you can. My very first payment for my car there autopay took out two payments. They said they could send me a refund check in 10 days. I was stuck in lake tahoe on vacation with an overdraft account cause they took out 1240 from my account on a 600 payment. What a joke thanks for stranding me with no money on vacation and not helping fix the problem. Will refinance even if I have a higher APR. Oh yeah rude and terrible customer service

    ...

  • author
    Tom
    Apr 23, 2022
    Opened new account

    Opened new account. Within a week they froze my account on suspicious activity. I ask what activity was suspicious that they froze my account. They refuse to tell me. They had me send a copy of my id, Selfie with my id, social security card, and copy of utility bill. I wait three days…I call they say now they need a bank statement with my name and address on it. I don’t have a bank statement cause I just opened my account. Customer care is rude and are in no rush to allow you to access your OWN MONEY. Planned on switching to this bank, but once I can get access to my account I am closing it. Worse banking experience ever.

    ...

  • author
    Chris Alvaro
    Apr 19, 2022
    Ally sucks! I have had the same issue as everyone…

    I have had the same issue as everyone else here with my account being frozen. On April 1st I depsoit a check for $10,000. Immediately my account was frozen for suspicious activity. I get the same run around as everyone else here that complained. I need those funds to pay medical bills. It's ridiculous! I have a wife and son who are disabled and now i have zero access to the funds i need. I'll be speaking to an attorney. Class action lawsuit I am thinking. BTW this rating should be negative 5 stars because Ally bank sucks and abuses their power over people.

    ...

  • author
    Dylan Varner
    Apr 05, 2022
    worst bank experience that I have ever heard of

    14 Mar: I ACH transfer $50 to my new TDAmeritrade account from my Ally checking account. All good so far 27 Mar (Sun): I want to transfer $12,500 from my Ally checking account to my new TDAmeritrade quickly so I call Ally as well as TDAmeritrade regarding the best way to transfer the funds. The best way they recommend is a wire transfer requested online which takes 24 hours to post to my new bank. I request the wire transfer that night online as per what was gone over. 28 Mar: I call around 4pm to check on the status of my wire transfer. The person I speak to at Ally says my wire is under review and has no idea how long it will be under review. He recommends I call back the next day 29 Mar: I call Ally again. The lady I speak to says it is still under review and has no idea how long it will be under review. I ask her if cancelling the wire and doing the ACH might be better and she thinks it would be better. She cancels my wire transfer and I request the same transaction but an ACH transfer online as we went over. 30 Mar: My ACH transfer hasn't been started so I call Ally again. The person I speak to says it is under review but has no information on why or anything on why. Says to call back later. 31 Mar: My account is frozen by Ally 1 Apr: I call in the morning and request a Supervisor. I get a Supervisor, explain the situation and she gets someone from the back office named "Malik" on the phone to unlock my account as there is a suspicion of fraud on the account. During this whole time, I was not contacted by Ally to verify my identity or anything. Malik tells me that once the account is unlocked, my money will be back in my checking account as if the transfer never happened. As part of unlocking my account, I send 3 photos via an email link he sends to me, of my ID, both sides and a selfie of me holding my ID as well as a letter from TDAmeritrade proving that I own the account 5 Apr: I call to unlock my account as it has now been two business days since I sent my documents to Ally bank. I reach a Richard in the back office who unlocks my account. I verify with him there will be no problem if I send the funds as I was trying to earlier. When I log into my account shortly after the phone call, I noticed that my $12,500 is missing from my Ally account. I check my TDAmeritrade account to see if they accidentally sent the funds there but they didn't. I call back and the lady checks and tells me my money will be credited to my checking account by 1pm. Shortly after 1pm, I log in and I see my money has credited to my checking account. I request the same ACH transfer as earlier, $12,500 to my TDAmeritrade account. Shortly later I get an email from Ally saying my accounts have been frozen (again!). I call back to file a complaint and to unlock my account and the guy in the back office named "Timothy" says that they never received my documents from Malik. He sends another email to confirm my identity and I resend the requested items as before. He says they need another 1-3 business days to review my documents At this point I have contacted the regulators to address this situation and I will be contacting the police and a lawyer if this crap continues to see what options I have. My Capital One account has been great so far so I will be switching my accounts over to them.

    ...

  • author
    Stephanie Reinheimer
    Apr 03, 2022
    Froze my account FOR NO REASON

    Froze my account FOR NO REASON. I’m standing here at the body shop waiting for pay for repairs, and this bank decided that I can’t spent over $500 of my own money. My repairs come to $800. This may surprise the people who run Ally Bank, but I actually need my car to go to work. I have called three times so far. Every time, I get put on hold for an eternity. I get hung up on. I get told that because I ATTEMPTED to pay for the entirety of the services on my car with my own money that they won’t let me spend, I can’t even divide the payment into $500 and $300 until MAYBE tomorrow. I get told that I can’t make a transfer to my old bank account to get put on my old card to pay for my car. I have confirmed my identity multiple times. Apparently I can’t pay for this for THREE MONTHS after opening an account. I also got told that my card was repeatedly declined because I entered the wrong PIN. The transaction at the body shop doesn’t ask for a PIN. What a terrible bank!!! They assume everyone they work with is a criminal. That’s why you can’t spend your own money, they assume that you must be doing something illegal or fraudulent, even if you prove that it’s you, there’s nothing bad happening. This bank thrives on restricting people’s access to their OWN MONEY. Now I’m stuck with no car and no way to access MY OWN MONEY. All because I tried to pay for something myself!!!!!!! Edit: I am now on call #5 for today!!!!!!! I’ve been here for TWO. HOURS!!!!!!!!! I keep getting told different stories as to why I can’t spend or access my own money. First it was the daily limit I was never told about. Then it was because the PIN I never entered was wrong. I’ve spent more time on hold than I ever have in my life. I’ve been hung up on, ignored, and now it’s the afternoon and I still have things to do at my home, WHICH I CANNOT REACH SINCE ALLY WON’T LET ME GET MY CAR OUT OF THIS SHOP. Now I’m being told that my ATM withdrawals count as POINT OF SALE PURCHASES!!!!!!!!!!!!! NOW the explanation is that my partner, who is also on the account, can use HIS card.

    ...

  • author
    James Keenan
    Mar 30, 2022
    Ally Bank not honoring wire transfers!

    When you specify on an Ally Bank's transfer form to wire funds to another bank Institute they will generally ignore your wire transfer request and mail a check to keep the money in their bank longer. The funds are debited from your account immediately and do not accrued any interest until they are deposited in the next bank Institute. The time frame involved is usually one to two weeks to arrive and be process at the next bank Institute versus a wire transfer of 1 to 2 days. In my case it was a substantial amount of money being transferred that had no interest for almost 2 weeks versus 2 days if it had been a wire transfer!

    ...

  • author
    Sam
    Mar 28, 2022
    One of the worst decisions of my life…

    One of the worst decisions of my life accepting an Auto loan from ally bank. I have been a customer with ally for 2 years. I was in a horrible loan with Ally and was getting ready to refinance my vehicle. I had my vehicle set on auto payments with Ally for 2 years. HUGE MISTAKE. One day I received notification that I had an alert on my credit report. I check my report and it was 2 late payments from Ally. My score dropped over 120 points due to the late payments. I logged into my Ally account to view the account status, and my payments had been canceled. They weren’t charge back, or returned, just canceled. I couldn’t understand how my payments were canceled bc I didn’t cancel them. I immediately made the 2 payments and caught up on the payments, as I had the money available, Ally just canceled my auto payments. They did didn’t call me, email me, or anything. They just reported my account as 60 days behind. I had never had a late payment with Ally, or any other account on my report. Don’t trust Ally financial. They hurt my credit, and I’m currently having to repair my credit because of the inaccurate reporting by Ally.

    ...

  • author
    Ray
    Mar 19, 2022
    Awful systems at this bank

    Awful systems at this bank. It has been a royal hassle renewing a CD with new money added during the grace period. Their system won't accept instructions for the new money, and I have spent at least two hours on the phone and chat trying to resolve the problem. Also, they do not issue month-end statements for CDs. You must specifically request a balace letter if you need any sort of official accounting at a month end. I would move to another bank, but Ally accommodates trust ownership, and their rates are good.

    ...

  • author
    Robin
    Mar 10, 2022
    STAY FAR AWAY

    If I could give it less than zero I would. STAY FAR AWAY. They lie, customer service wouldn't own up to a mistake they made. I tried to correct something tied to one of my accounts, they said they never received the information from me - total lie. It was both recorded and in writing. They denied both. It was my first foray into online banking and was a bad experience

    ...

  • author
    Carmen Jones
    Mar 10, 2022
    Awful was literally just hung up on by…

    Awful was literally just hung up on by a manager

    ...

  • author
    Margaret
    Mar 07, 2022
    Horrible Bank and Stay Away!!

    Run away as fast as you can!! I don't know who the worst financial cesspool is Ally Bank or Citibank. It seems as though they could be sister banks. They have been stealing money by charging me late fees on my auto account when my account was never late. The late fees went from $32 to $71. Each time I get a statement, my account is already late, really. When I brought it to their attention, they then moved the late $71 dollars over to my payoff amount. They always have a scheme one way or the other to rip customers off. I guess they are trying to make some of their money back from being sued so much. Their current action is only leading them to more hot water. Customer service is horrible; they pretend they do not know what you are asking and then with some foreigner on the phone. You can't understand their accent. They are liars too. They are just a mess and haven't learned a previous lesson in the banking business.

    ...

  • author
    Jessica Heard
    Mar 02, 2022
    Stop messing with my money

    Started putting 5 day holds on my paychecks for absolutely no reason. Stated that "they had confidential information that there may not be enough funds to complete the transaction" when there has never been an overdraft and there is plenty of money in the account. Refused to help in any way. I am closing all of my accounts immediately. Have had multiple "glitches" and "errors" from them and do not trust them.

    ...

  • author
    Nate Spence
    Feb 25, 2022
    STAY AWAY

    STAY AWAY! DO NOT USE ALLY BANK! Someone got into my account and took money out of my Debit Card. They closed my account because of fraudulent transactions I did not complete. They refunded the money and then took it to charge off the charges they had already taken out of my account. UNREAL. Now months later I am told they did not close all of my accounts and someone did more fraudulent transactions on that account for $600. WOW!

    ...

  • author
    Martha Buffington
    Feb 15, 2022
    A wire transfer of $10,000 was made to…

    A wire transfer of $10,000 was made to my account the end of August 2021. They keep telling me they investigating, what I do not know. That has been ongoing for 6 months. I am beginning to think they just want to keep my money. I am fed up with their excuses am thinking about starting legal action. Which will cost them a lot more than $10,000.

    ...

  • author
    Mae
    Feb 08, 2022
    Best hassle-free online banking.

    Best hassle-free online banking. The No Penalty CD is an excellent option. Efficient and friendly customer service when you need it, which is rarely. The app is very convenient. It's streamlined and easy to navigate. Thank you, Ally.

    ...

  • author
    Amanda Rich
    Jan 24, 2022
    Over charge and plus charge very high…

    Over charge and plus charge very high interest rates

    ...

  • author
    Michael
    Jan 27, 2022
    Great app, customer service, and banking services

    I have been an Ally banking customer for nearly ten years. I've found them extremely helpful and their website and app are a refreshing change from others I've used. I've always reached customer service rep within seconds to a couple of minutes when ever I called. They have been friendly, helpful, and professional. I am puzzled by the negative reviews I read here however they seem highly specific to individual problems. That said I have no experience of Ally Auto etc, just the banking aspect.

    ...

  • author
    Nancy
    Dec 21, 2021
    I have a fairly new checking account

    I have a fairly new checking account. One of my payments to a credit card was not received. It was mailed. I used Ally Chat and they credited my account right away. The chat people were very helpful and polite.

    ...

  • author
    Dylan
    Dec 17, 2021
    I wish i could give a zero review

    I wish i could give a zero review. Worst banking experience of my life. I created a new bank account and the same day I transferred $10K. Then I was locked out of my account immediately without any notice or reasoning. I call and I'm told that my account is under review for suspicious login activity. 4 days later and I still get no information so I call again, only to be told that I was previously told (not true) that my account was going to be closed after an investigation was completed. So naturally I wanted to know why my account was being investigated (the one opened for less than a day) and when it would be completed as I want my $10,000 returned ASAP. The agent says she doesn't have to tell me that because it's not required. Ok...just because it's not required doesn't mean you can't tell me what the hell is going on, and I assume I would be contacted as part of the investigation that's involving MY two bank accounts and MY money. And why is there an investigation and delay in returning the funds if you already know you're going to return to the funds and close my account? The agent wouldn't let me speak and said she wasn't customer service, although she didnt realize that when she's speaking to a customer on behalf of her employer, that's customer service. Have some skill and tact. Regardless, the whole experience was unreasonable and unnecessary. Now I have no idea what's happening and I've transferred all of my liquid funds to this stupid bank without any estimated date of return. At least keep people informed and treat them how you would want to be treated. I was understandably frustrated but this lady had no intention on trying to help me. It felt like she was glad to not help and to hang up on me.

    ...

  • author
    Jennifer Bennett
    Dec 17, 2021
    Ally still owes me $600…

    Ally still owes me $600 from a GAP insurance overpayment. They confirmed receiving it on Oct 1 and can't manage to send it back. They closed out my CFPB complaint stating they didn't owe the $600. Yet, when I send them a payment, you can guarantee they take it out within 24 hrs. I'm on my 3rd complaint trying to get my money back. If you choose to do any business with them, please know you are at risk.

    ...

  • author
    Kimber Lumpks
    Dec 16, 2021
    Traded truck after paying monthly…

    Traded truck after paying monthly payment. Ally now says even though payoff in full was a month ago it will TAKE 55 DAYS! Unbelievable!

    ...

  • author
    Mediahound
    Dec 12, 2021
    What a horrible banking experience

    What a horrible banking experience. They deactivated my ATM card without even notifying me so now I have no access to my own cash.

    ...

  • author
    Charles
    Dec 03, 2021
    Rates Aren't Worth It

    I had two accounts with Ally Bank for roughly ten years. Over the years, I had a few problems with them, and each time, I was very disappointed by the level of responsiveness and quality of customer service. However, what finally pushed me over the edge was their Executive Customer Relations, which consistently failed to deliver on written promises such as replying within a certain number of days or providing certain types of information. I also got tired of their belittling tone.

    ...

  • author
    Jonathan
    Nov 17, 2021
    I like this bank a lot

    I like this bank a lot, keep it up!

    ...

  • author
    Derrick Roberson
    Nov 17, 2021
    I had a house heater promotion by a…

    I had a house heater promotion by a company to pay it off in 18 months with no fees.i pay a month ahead as I bank by computer.well didnt they charge an interest fee and said my payments are late.i asked how many days until they consider it late.the idiot says 3 days .I said you held it over 30 days but its only 2 days by your reckoning as I have the bill in front of me where its credited.these people told me that it has to be paid monthly and not ahead of time.theseclownsre worse than loan sharks.screw them.

    ...

  • author
    Jimmie Perez
    Nov 05, 2021
    Notification Nightmare

    to Preface, I had a couple incidents where I overdrafted (only a couple times). Ally Bank never notified me that they had a policy where if you overdraft "too many times" in 6 months they would hold any funds from checks cashed for 5 or more days. I go to cash a check, not knowing this. My funds get held up (for way more than the 5 days they supposedly say they hold it for). Customer Service basically couldn't explain anything about why this change was made, and WHY they couldn't notify me about this before I even cashed a check (I checked my emails for any notification about this stupid policy and there was none). I was told I could make a request to have the funds released, but there was no guarantee it would be approved. I waited 3 days for the request with no contact from Ally. I received an Email stating they tried to contact me (Checking my call logs and emails, no such attempt was made) so now I have to reach out to them. Once again Customer Service tells me the request was denied, can't give me a reason. Trying to get a manager is like pulling teeth. Management can't even help me, wants me to make ANOTHER request for the funds to be released, making me wait even longer for a response to something that should have been dealt with the first time. Honestly, I would NEVER advise anyone to open an account with Ally. I wouldn't trust a bank that messes with your account without any notifications or consent from you. The fact that they say they notified me, but never actually did is very telling. If I could I'd give 0 stars. They have a low BBB rating for a reason, listen to that and RUN.

    ...

  • author
    Sarita
    Nov 02, 2021
    Ally Auto customer service is horrible

    I have been contacting customer service (once by phone and multiple emails) requesting a 10 day payoff letter and they refuse to add it to give it to me! First the woman on the phone told me it would take 1-2 business days to appear in my online account. After 3 business days, I sent a message via online account. After 2 messages of nonsense, whomever responded to my message responded about a vehicle that I already paid off just to tell me it's already paid off! So annoying!!! I specifically asked for the letter for the vehicle that still has a balance,, and common sense would tell you I'm not asking for a payoff letter for a vehicle that's already paid off! Then when I responded spelling out the year, make and model, I got a message stating "due to the nature of your request, we need you to call customer service". UNBELIEVABLE. I called the first time and didn't get the payoff letter! Now after 5 messages back and forth over the course of 5 days, I'm being told to call again. I swear I'll never buy another vehicle through this company!

    ...

  • author
    Michelle Mitchell
    Oct 25, 2021
    Very Poor Service

    I responded to an offer from Ally to refinance my house through their Ally powered by Better program. Although all the customer service representatives have been more than pleasant, I cannot say that for the loan processors or underwriters. I was assigned someone named Sarah to my 'team', Sarah rarely responded to messages, email or phone. At one point I had left more than 5 messages to which she never responded. I was told that an appraisal on my house was waived (not needed) but they charged my credit card for it anyway. When I had finally had enough of not getting my questions answered and withdrew my application I was told that the amount charged would be returned within 3-4 days. After of a week of waiting for them to reverse the charge on my credit card I called and was told that the withdrawal of my application never happened and that it would now take 10-14 days for them to refund the appraisal fee back to my credit card. I have been very disappointed with the whole process and would not recommend using this company.

    ...

  • author
    Paul Horner
    Oct 19, 2021
    Blocked Account

    I opened a deposit account and an investment account. I funded both accounts using Ally’s internal debit initiation system, moving funds from another bank to Ally. Once the transfers were completed, Ally blocked both accounts without explanation or initiating any contact with me: no courtesy call, no e-mail, no letter. I telephoned and was asked to provide scanned copies of identification and a selfie of me holding the identification. I did so within minutes. Ally continued to block the account. I telephoned to confirm that the documents were in hand with Ally and was promised resolution within three days. One week later, the accounts remained blocked. I telephoned to learn why and Ally was unable to verify my name, social security number, mother’s maiden name or security question. I was then asked five questions, all of which were completely unrelated to any logical information about me. I passed zero security checks. I was transferred to Victoria, the same haughty Ally employee, who asked for the identification and selfie. It was my third conversation with her and her haughty attitude was reconfirmed. Miraculously, the identification was reviewed more than a week after originally submitted and the accounts were unblocked. She explained that: “it is not her job to review the documents, only attach them.” Not a word of apology from Ally until I requested one, when I was told: “if it makes you happy, I will give you one.” When I logged into the app to transfer money away from Ally, the accounts remained blocked. In a subsequent call, all security information magically worked again and the funds could be moved. Shocking.

    ...

  • author
    Ronald
    Oct 15, 2021
    Poor Security

    Ally Bank does not support Google Authenticator or similar security feature. Instead, they recommend users to use SMS authentication, which has historically proven to be insecure.

    ...

  • author
    Ashton Shein
    Oct 10, 2021
    It's good to use and it doesn't have…

    It's good to use and it doesn't have minimum balance to keep. But When I send money to other accounts, it has annoying steps not to send it away.

    ...

  • author
    Ryan
    Oct 03, 2021
    Crappy company and service

    Crappy company and service, go with a legitimate company and not this Mickey Mouse bank. They waste your time and make things more difficult than any other bank. They make you notarize documents since they don’t have any offices and the low end employees are not professional working from home. Also you can wait up to 6 weeks to withdraw and close out your account. The people there can go to hell and lose their jobs.

    ...

  • author
    Joey Garcia
    Sep 27, 2021
    This bank is great

    This bank is great. Their customer service is hot and miss, but for the most part “some” of the agents have great personable skills. They have high rates on all their accounts. I’d recommend this bank. Anyone on here that has Abad review usually made the mistake themselves. The bank doesn’t link anything to anyones account unless they do it themselves. Their fees are low and the turnaround times can be a little slow but secure.

    ...

  • author
    Matthew W Byrne
    Sep 22, 2021
    Ally Helped Coinbase Rob Me

    On September 14th, 2021, I suddenly found my Coinbase account had an extra $17,000 in it. Previously it had only had $500. I checked my activity and found that there were thousands in unauthorized deposits. These deposits, even though they weren't authorized by anyone, and hadn't yet come out of my bank account, had been used to buy Cryptocurrency. My bank, Ally, allowed this to take place. They paid hundreds over and above what was in the account assigned to Coinbase. This led to my bank account being overdrawn and then frozen. I have contacted Ally bank to dispute the deposits. Nothing has been done. I have contacted Coinbase about this matter multiple times. Nothing has been done, except for complete sale of all the Cryptocurrency, while Coinbase keeps 100% of the profits. It is now September 22nd. My bank account is still frozen. No action has been taken by Ally to correct their malfeasance and corruption. My money is still gone. This is a corrupt organization that cannot be trusted. Ally will make unauthorized payments to the point they overdraw your account, then do nothing to correct it. They do not care about customers, they do not care about integrity, they do not care about legal banking practices.

    ...

  • author
    Amanda
    Sep 15, 2021
    Ally Bank is a joke

    Ally Bank is a joke. I switched bank for my car loan and my bank for 10 plus years requested a 10 day pay off, Ally FAXED them a 10 day pay off and my bank as normal sent a check to pay the balance off and a pay off letter. April 30th 2021, a lien release was never sent out so I called Sept 14th 2010 5 months later and they said there is an outstanding balance of 500 dollars, that the check that was sent in was not enough to cover the payoff!!!Ally did not reach out to the bank letting them know it was not enough, they simply cashed the check, Alley did not reach out to me as the customer neither letting me know I haven't made a payment in 5 months, When I asked why the lady told me they are not allowed to reach out to the customer!! What kind of bank is this, so they let it rack up finance charges, especially during a pandemic! My bank of 10 years said this happened to another one of their customers with the same bank, go figure. Horrible bank, the worst I ever dealt with, complete scammers! Be careful if you decide to use them.

    ...

  • author
    Matt Sutton
    Sep 14, 2021
    Huge red flag

    Huge red flag. Had a car loan with Ally in 2012 - Paid in Full no issues. Suddenly 2021 my credit report starts getting negative hits for "missing payment" Ally keeps reporting every month bringing down my score. Call them, they dont keep records of old car loans, so have no record of me, so they can't fix it. They say they will talk to management and send me a letter in 40 days with a resolution. It's been 80 days. Talked to their support team on social media, told me I would get a phone call right away, no one ever called. Now the social media channel just ignores my messages. Yet here I am every month getting updates from Credit Karma telling me how Ally is updating my 2012 Closed Paid in Full Auto Loan record with "missing payment". Called again, talked to a manager, couldn't help me had no explanation for any of it. Disconnected my call. I guess I have no recourse but to complain to FTC / state attorneys office. Too bad they are an online only bank, I can't go into a branch and hope for a human, and I'm only getting sub human phone people who could care less.

    ...

  • author
    Kevin
    Sep 12, 2021
    Ally Bank and Ally Investments Don't Communicate!

    A few years ago my wife and I opened three (3) accounts under the ALLY "umbrella". Two (2) CD accounts and one Managed Portfolio or Investment Account.......under the name ALLY Bank. Prior to the mature date for those 2 CD accounts, we contacted ALLY Investments and they helped us fill out two separate "Asset Transfer Forms"....one for each CD account. The money in both of those CD accounts was simply going to be transferred into the ALREADY established Investment account. Sounds pretty simple, huh?? For the past 7 weeks we have been lied to, our money was sent to the wrong location and was basically "missing", so they actually had to put a cancel check on that check and re-issue a check to be sent to the correct address! The 2nd CD account was never closed because the Investment folks admitted they "dropped the ball" on those forms and never forwarded them to Ally Bank, so the account could be transferred as requested. My wife and I have talked to probably a dozen Ally Bank or Ally IRA Dept or Ally Investment folks over the past 7-8 weeks and although that 2nd CD account now shows being "closed", the money......once again, is NOT in our Investment account. And, Ally Bank charged us an "early termination fee" on both CD accounts because by the time they got their $#%$ together and actually closed the account to transfer the money, the re-newal of that CD account was done by Ally Bank. We were promised by the IRA Supervisor (Deborah), and two (2) Mikes from the Investment side , the last Mike was Michael Matzner....and by other Ally Bank and Ally Investment customer service folks that we would NOT be charged any fees, or penalties, or charges of any kind because it sure the hell wasn't our fault that ALLY Bank and ALLY Investments don't communicate and paperwork that WAS received was never forwarded and checks were mailed to the wrong address, etc....etc...etc. But it appears we have been charged fees. One thing ALLY Bank and Ally Investments does do REALLY WELL is apologize and send their heartfelt thoughts to my wife and I for the nightmare we have been put thru for the past several weeks!!

    ...

  • author
    Michael
    Sep 05, 2021
    What to say about a bank?

    What to say about a bank? My other bank (won't mention due to the fact it'd expose my location down to a T) gave me very bad support, so it was off to Google to find banks that wouldn't do credit checks (since at the time, I had no credit score). After failing with Chime bank, it was Ally Bank's turn to shine. Creating the account was easy enough: just select the accounts you want opened, give them your information, and you're done. All you need to do at that point is fund the account. I did a few transfers (after going through the verification of a few small transactions), but most were checks. One check did get stuck, and their customer support informed me that due to the size of the check, it was going to be held until the funds could be verified. I'm not sure why everyone comes here to complain about their customer support, since every time I've had to chat with them, it's been very helpful. Yes, they take some time to respond to your emails (if you go that route), but every time, it's been very helpful. They even helped out in a pinch, where my internet service was cut off, and I couldn't get the payment to go through. This was due to the fact they set transaction limits on new accounts (I think it's ~90 days), and using routing number and account numbers doesn't have said limits. Another thing I like about Ally is their savings account "boosters". They let you do the following: - Auto transfer from checking to savings. If you're following Dave Ramsay's Financial Peace course, something like this could be useful in helping build an emergency fund. - Round-up transactions. This is where every transaction is rounded up to the nearest $, and every $5 gets transferred over) - "Surprise savings". I haven't used this one, so i can't comment on it. This may sound like a paid review, but let me assure you it's not. I've been with Ally Bank for a little less than a year now, and I don't see myself leaving anytime soon.

    ...

  • author
    Alex
    Sep 01, 2021
    Unbelievable - no banking skills, should be investigated for fraud.

    This company has no banking skills - it should be investigated for fraud. At first, their online-only service sounds like a great convenience, and sometimes it is. However, wiring money to Ally account took 1 week, because Ally does not distinguish between Wire- and ACH- transfer types. (Wire transfers are done in MINUTES(!), ACH-transfers take days). Secondly, Ally bank, for no reason locks client's accounts (no log in is possible, no account access of any kind is possible over internet or phone), and lifting those restrictions takes over a week (meanwhile, customer CANNOT access any funds from their account). If you need someone at Ally to act on an urgent matter, that is not possible because their phone service is done by incompetent staff. I recommended to ALL of my clients and family members to close accounts immediately.

    ...

  • author
    Camaro
    Aug 29, 2021
    This is the old GMAC loan company

    This is the old GMAC loan company. It has been repurposed but as usual the woman that took it over is running it into the ground. Pandemic help was so sad! I had to use a third party payment company to pay off my loan because they still wanted an interest payment. Will never use them again! Completely clueless customer support, I am sure it is on purpose! Hope they go out of business

    ...

  • author
    Cassandra Fletcher
    Aug 13, 2021
    Paid bills out of the wrong account

    Paid bills out of the wrong account, inaccurate account data, both app and computer were inaccurate. When contacting customer service, transferred multiple times. and then the person actually addressing the issue could not help, only apologize... stay clear

    ...

  • author
    Chris Karickhoff
    Aug 03, 2021
    Don't Give Ally Your Money If You Ever Want It Back.

    Let me pull $500 of a $1000 emergency fund using Zell and then locked out the Zell part of the account. Spent three hours on the phone, repeatedly being hung up on and finally being accused of not being me and my entire account was froze. I answered all the personal info and security questions, then answered all the extra questions from their digging into my private life, and finally was told I had to take a selfie, a pic of my license and a pic of my ss card (like I know where that is). Then they wanted to see utility bills and on and on. The tech, Jared, then accused me of being a woman impersonating a man. Bottom line is they are fraudulently holding my money and hurt me during an emergency. The best I got from a supervisor was that they will let me know in a few days if they are going to unlock my account. I have contacted my lawyer to start small claims proceedings. I am also suing Jared and anyone associated with him for liable. Anyone want to start a class action, I am ready.

    ...

  • author
    jarontech Apps
    Jul 27, 2021
    Better than most

    Want to provide an honest review of Ally, i have been baking with Ally for over 5 years & had nothing but great & responsive customer service responsive, far better than almost all of the other banks that I've used in the past. The 1 complaint I have is with thier mobile & web app, it is lacking any budgeting features or a simple breakdown of transactions into categories. The Ally app provides great basic bill pay, messaging, investing and transaction summaries + download features however the app and even the website does not provide any budgeting functions. Besides that I have had nothing but a great experience with Ally. Compared to PNC, BOA, Chase ect ...they are 1000X times better in my opinion.

    ...

  • author
    Robert Taylor
    Jun 27, 2021
    I have been with Ally since 2016 and…

    I have been with Ally since 2016 and recently close my account. My experience was a bit of a nightmare. I had my card hacked about two-three times a year. which was hard because each time this happened I had to get a new card and replace all my auto-payments each month. The worst was when a vendor shipped me two of the same items along with a $50.00 charge for expedited shipping on each. I returned the second one but the vendor would not return the shipping fee and I decided to dispute the $50 shipping charge with the bank. I had tons of documentation to prove I had only ordered one yet Ally not once gave me the opportunity to provide them with the documentation. A month or so later I received a rejection notice from Ally saying they researched the transaction and the vendor proved it was ligit. Turns out that Ally submitted the dispute for the full amount and not just the shipping, Yet I still was never given the opportunity to present my case. this went on serval times until i recvied notice that it was outside the time of dispute and I could no longer get a refund. When I called them they said "sorry but we dont even half to help" ! there Tone deaf reply caused me to close this account. Please avoid this Bank at all costs!

    ...

  • author
    Andy Sobo
    Jun 14, 2021
    My son recently purchased a vehicle and…

    My son recently purchased a vehicle and made one on-time payment and was killed. I reached out to Ally Bank and was appalled at their treatment. Even though the payment was current, a repossession tow truck showed up but car was not available. I made the next payment early and on the due date, Ally Bank reversed the payment on the due date. I then made a credit card payment on due date and Ally Bank put it through as a cash advance with extra charges. I asked for a pay-off and Ally Bank stated I had two options. Assume the 15% interest rate loan or give it back. We are devastated at the loss of our son and Ally Bank is making it worse. Ally Bank is a heartless company!

    ...

  • author
    Dale Ryan
    Jun 14, 2021
    This bank is broken on so many levels…

    This bank is broken on so many levels it is truly a wonder how they are still in business. I guess when you have a Billion dollars in the bank you can just go on making American people miserable like they do.They rely on Algorithms and Low end AI and it mucks up the whole system. I won’t bore you with my mind blowing AWFUL experience. However I will be spending a generous amount of time bad mouthing them and steering as many potential customers away from them. They can thank me later!

    ...

  • author
    JClara Perez
    Jun 06, 2021
    Esta es la peor financiadora que he…

    Esta es la peor financiadora que he conocido en 55 años. Les cuento: Estaba financiando la compra de un auto con ellos desde Febrero 2020 hasta Marzo 2021. En Marzo 2021 entregue dicho auto anterior e hice financiamiento de otro auto con mi banco ¨Credit Union (Banco este ultimo supe especial, se los recomiendo 100%)¨. Por atraso en el proceso del papeleo de cambio de carro anterior me vi obligada a pagar la letra del mes de Marzo para no afectar ni dañar mi crédito. Ahora estoy reclamando dicho pago en exceso y Ally Financial me envía un cheque a nombre de dos personas. Dicho cheque que mandan a nombre de dos personas es imposible de depositar en ningún banco porque esa persona no es titular de mi cuenta y yo no puedo lograr que me haga el favor de ir conmigo al banco para yo poder cobrar dicho cheque y ningún banco paga un cheque a dos personas que no tienen cuenta en conjunto. No es menos cierto que en ese carro éramos dos dueños pero los términos del contrato nos describen como ese señor ¨O¨ yo, y tengo suficientes pruebas y evidencias que quien pagaba y se hizo cargo del carro siempre y de que mi banco lo pagara completico a Ally Financial fui yo. Además en el contrato repito esta el seño ¨O¨ yo, dicho cheque puede ser enviado a mi nombre solamente por ley. No obstante he llamado 100 veces y me han dado información falsa pues todo lo que me dicen es: ok señora será mandado, ok señora ya lo indique en el sistema será como dice, etc. etc. etc... y no hacen nada, he pedido hablar con un supervisor no lo consigo, he pedido hablar con un manager y tampoco lo logro. Realmente para mi y mucho mas en tiempos de pandemias como los actuales es una gran falta de respeto con los clientes que sucedan este tipo de cosas, además de que quisiera saber donde va a ir a parar mi dinero porque mi banco pago la totalidad de la deuda y mi dinero esta en exceso de pago, quien se cogerá mi dinero, quisiera saber, lo he preguntado por teléfono y no saben, ellos no saben nada, solamente saben mentir y no resolver.

    ...

  • author
    Dope Reviews
    May 09, 2021
    ALLY BANK IS THE BEST!

    I'm pretty sure I've already given a review or several reviews for Ally Bank oh, but I feel compelled to leave another one because I feel as though that the rating they have on here it's completely wrong and completely fabricated by their competitors and people or Bots that are simply paid or programmed to leave bad reviews for certain companies. Bottom line... You're not going to find a better Bank than Ally Bank. I've been banking with them for over 2 years now and I haven't had a single problem or issue whatsoever and not only that you can't beat their fees and their customer service is second to none. I actually just spoke with a customer service representative named Hillary and she did an excellent job and took care of my problem immediately. I'm going to continue to periodically leave accurate five-star reviews for this Bank until they are given their Fair Shake. And I challenge anyone that has given Ally Bank a bad review to produce evidence on their claims. God bless everyone and stay safe!

    ...

  • author
    David Lathrop
    Apr 22, 2021
    HORRIBLE BANK!!!!

    They don’t care at all !!! Pandemic! Who cares, NOT THEM!! As long as they get there money, who cares about the average person. Stay away from these people, any other bank in the country is better. BEWARE!!!

    ...

  • author
    Pedro Jimenez
    Oct 23, 2021
    Personal Information at RISK...

    Customer service is available, but not very helpful. They can't respond to basic questions and will not transfer calls to people that know the answers. Website indicates can open account in 5 minutes. Not Really! I submit all my personal information to get message need to wait 7 business days. I called next day, press customer service for 20 minutes, to find out bank account denied, unable to verify ID, no additional info. Then, i pressed them to find out what happens to my personal information, they ignore me. UPDATE: I've found 3% APY online bank ! ALLY is NOT even close ... there are much better options online... Update 10/23/21 I never received confirmation from these folks for my request to DELETE ACCOUNT. Hopefully, my personal information is NOT being SOLD to other companies.

    ...

  • author
    LAPhilMcK
    Mar 11, 2021
    Good bank for basic banking functions

    I've maintained accounts at Ally for many years, and made it my primary bank in 2014. I only use the checking and savings accounts, and find using their website very easy and intuitive. Rates on deposits are at the high end of rates. Transfers to other banks initiated via Ally are always faster than using transfer functions at other banks, which I really like. Since I've had few troubles there, I almost never use customer service, so that may limit my overall experience (the last time I had to call in Feb 2020 from Burma/Myanmar to find out why my ATM card wasn't working, only to find out that they don't allow withdrawals in that country, which was annoying, but not earth-shattering -- fortunately I keep a small account at one of the major banks that I could use).

    ...

  • author
    Sam B
    Mar 09, 2021
    Ally savings ok, rest not so much

    Ally savings account is pretty good. Ally Home Loans was okay at first but then the process got mismanaged and created confusion. lacked information, and even cost excess fees due to lack of timely communication. Your mortgage is NOT processed by Ally after the close, so you will be transferred several times to different banks. Ally Invest self-directed account is too basic and they don't seem to care about updating the features or making it more user friendly or effective.

    ...

  • author
    Alisha fanyo
    Mar 03, 2021
    Disappointing to say the least

    Used to think they were great until this pandemic hit and they were unwilling to work with me and closed my account of -49.00 which were all fees anyway. I overdraft on 1.99 something automated that I didn't know was going to take place and 5.00 which was my fault as I knew it would be taken out monthly but forgot. In the meantime I explained I have had no income for 2 months and still made small payments as I could and they still shut me down. Pretty cold hearted. And computer controlled. Customer service was alright I thought until I went to northone there is no comparison. Northone cares they actually do. Huge difference bye bye Ally hello Northone.

    ...

  • author
    Myles
    Mar 01, 2021
    Restricts Payments, Your Rent Will Be Late

    Puts a $500 limit on Zelle & debit transactions for 90 days after opening account regardless of the amount in your account. I opened my account with $50,000 and there was nothing I could do in order transfer more than 1% of my account out in order to make rent.

    ...

  • author
    Normal Dude
    Mar 01, 2021
    Please don’t join this bank pleaaaase!!!

    This bank doesn’t even deserve 1 star. I was customer there for about 1 year. Costumer support is extremely poor, they don’t know how to talk with clients at all! They even stole me money from my account, not once, not twice, but it was multiple times. They even didn’t feel guilty.Everyone who has put good reviews about this bank is a pure liar or he-she working for them. PLEASE do not join allybank, because you will end up in very big stress. There is also poor English and it’s very difficult to understand them. They don’t behave like bank employees, but they behave like scammers. Please don’t join them!!!!!!!!!!!!!! Don’t do it!!!!!!!

    ...

  • author
    Elizabeth and gyula Molnar and
    Feb 23, 2021
    Ally is the worst bank they cheat and…

    Ally is the worst bank they cheat and lie. I requested wire transfer and after a week is not done they have all kind of excuses not to give your money out

    ...

  • author
    V.
    Feb 11, 2021
    Good experience with savings account

    I've had a savings account with Ally for several years now. It's been very easy to transfer money in and out. The one or two times I've needed to contact them, it was relatively painless. I'm a bit disappointed that the high-yield savings account isn't so high-yield any more, though I also understand that rates fluctuate with the market. They have been at least up-front about it whenever it changes.

    ...

  • author
    SEC
    Feb 01, 2021
    Ally Bank is Frustrating, Inefficient and not user-friendly.

    Customer service seemed good when opening an account--maybe that is why. Now that I have the account--customers service is terrible. Half of the reps cannot answer questions--they know very little. The other half just give out information they may or may not know then others contradict them and say they've never heard of that. This is a very low-tech bank. If you are used to working with banks where transactions are fast and easy and high-tech, Ally will be like going back to the 90s. Everything takes forever--even Zelle Quickpay. It is not quick. It takes 3 business days. You can use Zelle 24 hours a day at other banks and the money is sent & received immediately. Not so at Ally--send on Friday & does not arrive until following Wednesday! Not quick pay at all. The hold times for reps is about 30 minutes. I have had 3 customer reps accidentally disconnect me after waiting for half an hour on hold in one day. I have one direct deposit going there. As soon as I can switch it--I'm done. I would not recommend using Ally if you like quick efficient bank transactions and Customer Reps that know what they are talking about. You will be constantly frustrated. They seem to like to hold onto money for a longer time than other banks. Maybe that is why the accounts are free. I would never invest with this bank after the unprofessional dealings I've had with them.

    ...

  • author
    stevenAfricker
    Jan 22, 2021
    I contacted them to request a simple…

    I contacted them to request a simple information No humanity They have zero respect for customers, plus they also make fun of customers over the phone Why should you deposit your funds to a bank that does not respect their customers?

    ...

  • author
    James Galloway
    Jan 22, 2021
    Worst decision I've ever made!!

    Worst decision I've ever made!!! I bought a new vehicle and it is financed through Ally. I have been trying since December 18th to register for an online account. It continues to say that I have an existing account for a vehicle I paid off with them in 2015. I have called 6 times and been told every time that it will be deleted from their system and to try again in 3 days. I called today and spoke to a "supervisor" who again told me it would be 5-7 more days. When I requested to speak with his supervisor he put me on hold and I have been on hold for over an hour now without anyone picking up the phone. I feel like they are just waiting me out now as they really don't care. I will be refinancing this vehicle ASAP as this isn't the way people should be treated.

    ...

  • author
    Cliff Sinon
    Jan 20, 2021
    I've had a great experience with them

    I've had a great experience with them. Financed a car with them and they worked with me during COIVD quarantine. Very helpful. Financed a second car with them and since I had established history with them, my rate dropped drastically.

    ...

  • author
    Dope Reviews
    Jan 06, 2021
    Wow and OMG!

    Wow and OMG! I had to stop by here and leave my homeboy main bank that I use all the time a good review and I just noticed that it only has a 2.1 star rating. I easily gave it five. I'm calling BS on that. Lol. It has to be one of those deals where companies pay people to leave bad reviews on their competitors. Or whatever it is they do. With the robots or whatever. They would probably try to act like they're innocent and don't do anything like that LOL but who do they think they're kidding? But anyway! Ally Bank is hands-down the best bank I've ever used in every regard. It never takes more than 3 to 5 minutes to get a hold of a real human being that you can actually understand and actually knows what's going on. I've never once called them and they not be able to resolve my issue immediately. So I'm saying that the fact that they only have a 2.1 star rating on here is completely fabricated. And I'm not saying anything against trustpilot. I'm sure trustpilot has their rules and protocols to try to deal with things like that but the truth is you just can't always beat them. If I pay a hundred different people to come on here and leave a bad review to a certain company but there's absolutely no way you can prove it then I'm going to suffer no consequences at all LOL it will actually be beneficial to me because more than likely my competitor will be getting Less business. But Ally Bank rocks! Everyone should use it.

    ...

  • author
    John Radenbaugh
    Dec 30, 2020
    Worst bank ever

    Worst bank ever . Paid my car payment early for 3 years ask for help due to COVID said sure set up extension but didn’t tell me I had to pay a fee for this offer . They just don’t care about there customer As soon as this COVID is over going to move my loan . If you can use a different bank you will be better off for it . Thanks

    ...

  • author
    Patrick Eisenbeil
    Dec 22, 2020
    My wife and I are both out of work due…

    No humanity My wife and I are both out of work due to illness and the pandemic and ally couldn't care less. I am disgusted by the lack of humanity in this company. I was late on a few payments but ALWAYS made a payment. I was late on one payment and they removed the 0% interest

    ...

  • author
    vladClownCholeinefesh
    Dec 21, 2020
    worst bank ever

    worst bank ever, FOR SECURITY REASONS AND I ACCORDANCE TO THE CUSTOMERS TERMS AND CONDITIONS I'm writing this complaint because ally, does not know how to operate on the web their security procedure are a total non sense I suggest them a slogan: ally bank, the bank managed by 100% choleinefesh garanteed, no questions asked

    ...

  • author
    Frank S.
    Dec 21, 2020
    Incompetent people run this bank

    This bank has terrible customer service. Choose a different bank that actually gives a hoot about their customers.

    ...

  • author
    lerm corp
    Dec 17, 2020
    This bank is the worst I have seen

    This bank is the worst I have seen. Customer service is very very unprofessional. They do not back up their clients when a problem arises. These people are crooks. Ally does not respond to issues in a timely nor professional manner. They have a bunch of inept people working there.

    ...

  • author
    AMay
    Nov 28, 2020
    You Can Find a Better Bank Than Ally - Trust - 10yr Customer Review

    I've been a customer of Ally Bank for at least 10 years. I used to be in love with them. I was concerned when I switched from a brick and mortar bank to online that I might be hurting myself. That not having a bank to go to so I could withdraw money would soon become an issue. However, it never did. Ally Bank made it easy to complete online deposits. The interest they paid no their savings products was better than any brick and mortar and should have been considering that they didn't have to fund any buildings for operating and staff costs. Actually Ally probably made substantially more than a traditional bank. Their customer service was great. As I said...I was in love. And you could tell because I was screaming my love from every rooftop to people that would hear me. But....over the years the bank has become subpar. Their customer service has gone in the toilet. The bank doesn't protect their customer's interests but everyone else's. I've had several issues of which would be normal to resolve but they do not. Normal issues that would have been resolved previously but now they act as though they have no idea what is going on. It can take up to a week before they respond to you at all. Their interest rates are now LESS than brick and mortar banks - you have to ask yourself how that is while they customer service is less than it ever has been. How much of our money are they putting back into their pockets? How they are getting awards...I have no idea at this point. Clearly, these awards aren't looking for information from long-term customers or they would not still be getting awards. So now I am shouting from the rooftops...find another bank. Do your research. If banks are using your money to make money they should be giving you something for it. Not less over the years while they keep more. Ally doesn't care about customers - I know, I have a lot of money with them and they ignore my displeasure with the terrible service received. So if they are willing to ignore me I can only imagine the service received by people with less funds deposited with them. I'm guessing they think they are too big to fail. I guess we may see...because there is plenty of competition that can and will do better.

    ...

  • author
    D Maria Cruz
    Nov 25, 2020
    Auto Financed/Rudeness!

    Had auto financed by these individuals, was experiencing financial plus health issues...bottom line, got a call from a representative/employee who was extremely rude. I tried to explain my circumstances; her response.. "you have 15 minutes to empty your personal belongings from the vehicle; it will be picked up then, or is your vehicle in Mexico..." This individual had an accent notably Latin...will never do business with these people nor will ever recommend them...

    ...

  • author
    gliufocuscercopiteco
    Oct 04, 2020
    allahbank isn't good

    allahbank isn't good, i had to pay a vacation apartment rental to the owner and his bank account was at allahbank, unfortunatly i had to cancel the reservation since they are not even able to receive a bank transfer for a payment for a simple vacation apartment, because of their security server, a total non sense they are not compatibles with the internet, zero

    ...

  • author
    xeridicolouscompany
    Sep 29, 2020
    they still process transactions from fintech companies with many online complaints

    they still process transactions from fintech companies with many online complaints at least they have to block the transactions from fintech companies with so many online complaints they are the same type of fintech companies that are looking for complaints they have confused complaints with compliments someone has to explaine them the difference, perhaps sigmund fraud can help them understand the difference: between a good review and the complaint, LIKE THIS ONE

    ...

  • author
    Annoyedcustomerlvnv
    Sep 24, 2020
    Ripping off customers

    They pay execs big bonuses, sponsor NASCAR, and yet they have dropped our savings rate from 2% in Jan 2020 to 0.6% today. They clearly just don't care about customers. They just want more money to spend on other useless projects and bonuses.

    ...

  • author
    Turtle
    Apr 03, 2021
    Excellent interface and major interest

    UPDATE: Dropping from 5 stars to 4 because the "free" checks never seem to arrive and customer service has taken several days to reply. Still happy with the rest. Money market and no penalty CD rates are still better than most of the competition. App is great. We switched from our local brick and mortgage bank to Ally because we wanted a better online experience and integration with other services. It was very easy to sign up for. Just about 20 minutes of work online beats an hour in the branch, especially these days with COVID. The interest they pay on High Yield Savings is a huge plus. The 1% they currently pay beats what our old bank was paying (virtually nothing) by a huge margin. It also beats the money market account we had with another institution. Opening a "zero penalty" CD took about 10 minutes to lock in a 0.95% rate for 11 months. The only downside has been the inability to deposit cash but the pros in our situation far outweigh this one con. It's easy to get cash from ATM's without paying a fee. I highly recommend Ally after having used for several months.

    ...

    BestMoney.com

    Copyright © 2009-2022 Natural Intelligence Ltd. All Rights Reserved.

    By using our content, products & services you agree to our Terms of Use and Privacy Policy.

    • About Us
    • Cookie Policy
    • Terms of Use
    • Partner with us
    • Privacy Policy
    • Contact

    Designed to help users make confident decisions online, this website contains information about a wide range of products and services. Certain details, including but not limited to prices and special offers, are provided to us directly from our partners and are dynamic and subject to change at any time without prior notice. Though based on meticulous research, the information we share does not constitute legal or professional advice or forecast, and should not be treated as such. Company listings on this site DO NOT imply endorsement. We are not a loan provider or a broker and we do not offer loans or mortgages directly to end users, but only allows users to match with lending partners and platforms that may extend a loan. All loan approval decisions and terms are determined by the loan providers at the time of your application with them. Any matching request submitted through our website does not constitute a loan application and you will have to submit a loan application to the respective lender before the lender provides you with an actual offer. We do not warrant that you will be approved for a loan, nor that you will be offered a loan with the same terms presented on our website.

    Insurance services offered through Natural Intelligence Technologies Inc.: Licenses

    Reproduction in whole or in part is strictly prohibited.