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Ally Bank Review

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Reviews 45

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Chris
Chris Muller
May. 03, 20214 min read

Ally summary

Ally Bank, founded in 2004, has become one of the most popular online banks -- already ranking in the top 20 banks in the country by assets and over $100 billion in deposits passed in 2019. But they’re an online-only bank - so how do they fare against other, more traditional banks? Here’s our complete Ally Bank review.

Pros

  • Competitive deposit rates
  • Unique savings account features
  • No-fee checking and savings
  • 24/7 customer service

Cons

  • No personal loans
  • No ATM-finder on the mobile app

Advantages Over Regular Bank

Ally Bank was built as an online-first bank, so they have adapted their business model to cater to that. Here are a few advantages Ally Bank has over a regular bank:

  • High-yield savings

Ally Bank offers a 1.25% APY with their online savings account - which is about 15 times the national average. Interest is compounded daily and there are no monthly maintenance fees or minimum balance requirements. 

  • High interest checking

Ally Bank’s checking account earns a 0.50% APY when your balance is more than $15,000 as a minimum daily balance. If your minimum daily balance is less than $15,000 with Ally Bank, your APY is 0.10%. 

  • Raise Your Rate CD

Ally offers three CD options - a high-yield CD, a no-penalty CD, and a “Raise Your Rate” CD. The Raise Your Rate CD is unique because it allows you to start with an excellent rate (1.25% APY) and can increase your rate once within two years (for 2-year CDs) or twice within four years (for 4-year CDs) to take advantage of increased rates. 

Cutting-Edge Banking Services

  • Savings buckets

Ally Bank’s online savings lets you organize your savings into “buckets,” so you can save for different goals. For example, you can have a home down payment bucket, an emergency fund bucket, and a vacation bucket -- this way, you can visually separate your money and work toward individual savings goals, all within one account. You can have up to 10 savings goals at once.

  • Savings boosters

Besides having buckets for savings goals, Ally offers “boosters” to your savings balances. The first booster is recurring savings. You can just set it and forget it, scheduling a specific dollar amount to be moved into your savings account on any cadence that works for you. 

The second booster is Ally Bank’s Surprise Savings. Using an algorithm to analyze your checking account balance and spending, Ally will deposit “surprise” amounts into your savings you won’t miss. Over time, this is a great way to build up your savings without even noticing. 

  • Ally Invest

Ally Invest offers two options for investing. The first is Self-Directed Trading, where you can choose your own investments and pay $0 in commissions on stocks, ETFs, and options. There is no minimum balance required to get started, and Ally offers a wide range of tools and resources to analyze the stocks you want to buy.

Ally Invest also offers Managed Portfolios, which is more like a robo-advisor and is automated investing, with the added touch of human specialists. Ally uses algorithms to recommend a portfolio that fits your investment goals and risk tolerance, and there are no advisory fees. There are four portfolios you can choose from - Core, Income, Tax optimized, and Socially Responsible. In addition, 30% of your portfolio goes into a cash account that earns 1.25% APY. Plus, you can get started with just $100.

Traditional Banking Services

  • Loan options

Ally offers both auto and home loans. For auto loans, you can get a personal or business auto loan, and with a home loan, you’re able to do a new purchase or refinance. 

  • Retirement accounts

You can open an IRA with Ally through either a high-yield CD, a Raise Your Rate CD, or online savings. While this is not an IRA investment account, it qualifies as a tax-deductible IRA. Still, your investment is just in a high-yield cash account (CD or savings).

  • ATMs

You’ll have access to over 43,000 Allpoint ATMs in the U.S. for free. Ally will reimburse ATM fees from other ATMs up to $10 per month. 

Interest Rates and Fees

Ally has savings, CDs, and checking accounts. Here are the rates and withdrawal fees for each:


APYWithdrawal Fees
Online Savings1.25%None
Interest Checking0.50% (balances above $15,000); 0.10% (balances below $15,000)None
High Yield CD0.50% - 1.35% (based on maturity)60 or 150 days of interest
Raise Your Rate CD1.25%60 or 120 days of interest
No Penalty CD1.20%None

Customer Service 

Customer service is available 24/7 at 1-877-247-2559. We like that Ally will tell you how long the wait time is online before you call. And you can send a secure message through your account portal.

Mobile Apps

Ally Bank’s mobile app is available for Windows, iOS, and Android devices. Within the mobile app, you can do things like transfer funds, deposit checks, pay bills, send money, and check your balances. One thing we didn’t like was that you couldn’t locate ATMs directly from the app - you need to do this from Ally’s mobile website, which is an extra step.

Security

Ally Bank uses 2-step authentication and other security strategies to protect your information -- this includes things like SSL encryption, firewalls, anti-virus and anti-malware protection, online and mobile security, and more. They also provide education on fraud and identity theft, and personal security tips to help keep you safe. 

Conclusion 

Ally Bank is not flashy, but appeals to people who want to do most, if not all, of their banking under one roof, get competitive rates and have readily available customer service. While they lack products, like credit cards and personal loans, they are a viable option for your other online banking needs.

Chris
Written byChris Muller

Chris has an MBA with a focus on advanced investments and has been writing about all things personal finance since 2015. He’s also built and ran a digital marketing agency, focusing on content marketing, copywriting, and SEO, since 2016. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

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  • author
    Joey Garcia
    Sep 27, 2021
    This bank is great

    This bank is great. Their customer service is hot and miss, but for the most part “some” of the agents have great personable skills. They have high rates on all their accounts. I’d recommend this bank. Anyone on here that has Abad review usually made the mistake themselves. The bank doesn’t link anything to anyones account unless they do it themselves. Their fees are low and the turnaround times can be a little slow but secure.

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  • author
    Paul Horner
    18 hours ago
    Blocked Account

    I opened a deposit account and an investment account. I funded both accounts using Ally’s internal debit initiation system, moving funds from another bank to Ally. Once the transfers were completed, Ally blocked both accounts without explanation or initiating any contact with me: no courtesy call, no e-mail, no letter. I telephoned and was asked to provide scanned copies of identification and a selfie of me holding the identification. I did so within minutes. Ally continued to block the account. I telephoned to confirm that the documents were in hand with Ally and was promised resolution within three days. One week later, the accounts remained blocked. I telephoned to learn why and Ally was unable to verify my name, social security number, mother’s maiden name or security question. I was then asked five questions, all of which were completely unrelated to any logical information about me. I passed zero security checks. I was transferred to Victoria, the same haughty Ally employee, who asked for the identification and selfie. It was my third conversation with her and her haughty attitude was reconfirmed. Miraculously, the identification was reviewed more than a week after originally submitted and the accounts were unblocked. She explained that: “it is not her job to review the documents, only attach them.” Not a word of apology from Ally until I requested one, when I was told: “if it makes you happy, I will give you one.” When I logged into the app to transfer money away from Ally, the accounts remained blocked. In a subsequent call, all security information magically worked again and the funds could be moved. Shocking.

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  • author
    Pioneer
    Oct 15, 2021
    Poor Security

    Ally Bank does not support Google Authenticator or similar security feature. Instead, they recommend users to use SMS authentication, which has historically proven to be insecure.

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  • author
    Ashton Shein
    Oct 10, 2021
    It's good to use and it doesn't have…

    It's good to use and it doesn't have minimum balance to keep. But When I send money to other accounts, it has annoying steps not to send it away.

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  • author
    Ryan
    Oct 03, 2021
    Crappy company and service

    Crappy company and service, go with a legitimate company and not this Mickey Mouse bank. They waste your time and make things more difficult than any other bank. They make you notarize documents since they don’t have any offices and the low end employees are not professional working from home. Also you can wait up to 6 weeks to withdraw and close out your account. The people there can go to hell and lose their jobs.

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  • author
    Matthew W Byrne
    Sep 22, 2021
    Ally Helped Coinbase Rob Me

    On September 14th, 2021, I suddenly found my Coinbase account had an extra $17,000 in it. Previously it had only had $500. I checked my activity and found that there were thousands in unauthorized deposits. These deposits, even though they weren't authorized by anyone, and hadn't yet come out of my bank account, had been used to buy Cryptocurrency. My bank, Ally, allowed this to take place. They paid hundreds over and above what was in the account assigned to Coinbase. This led to my bank account being overdrawn and then frozen. I have contacted Ally bank to dispute the deposits. Nothing has been done. I have contacted Coinbase about this matter multiple times. Nothing has been done, except for complete sale of all the Cryptocurrency, while Coinbase keeps 100% of the profits. It is now September 22nd. My bank account is still frozen. No action has been taken by Ally to correct their malfeasance and corruption. My money is still gone. This is a corrupt organization that cannot be trusted. Ally will make unauthorized payments to the point they overdraw your account, then do nothing to correct it. They do not care about customers, they do not care about integrity, they do not care about legal banking practices.

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  • author
    Amanda
    Sep 15, 2021
    Ally Bank is a joke

    Ally Bank is a joke. I switched bank for my car loan and my bank for 10 plus years requested a 10 day pay off, Ally FAXED them a 10 day pay off and my bank as normal sent a check to pay the balance off and a pay off letter. April 30th 2021, a lien release was never sent out so I called Sept 14th 2010 5 months later and they said there is an outstanding balance of 500 dollars, that the check that was sent in was not enough to cover the payoff!!!Ally did not reach out to the bank letting them know it was not enough, they simply cashed the check, Alley did not reach out to me as the customer neither letting me know I haven't made a payment in 5 months, When I asked why the lady told me they are not allowed to reach out to the customer!! What kind of bank is this, so they let it rack up finance charges, especially during a pandemic! My bank of 10 years said this happened to another one of their customers with the same bank, go figure. Horrible bank, the worst I ever dealt with, complete scammers! Be careful if you decide to use them.

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  • author
    Matt Sutton
    Sep 14, 2021
    Huge red flag

    Huge red flag. Had a car loan with Ally in 2012 - Paid in Full no issues. Suddenly 2021 my credit report starts getting negative hits for "missing payment" Ally keeps reporting every month bringing down my score. Call them, they dont keep records of old car loans, so have no record of me, so they can't fix it. They say they will talk to management and send me a letter in 40 days with a resolution. It's been 80 days. Talked to their support team on social media, told me I would get a phone call right away, no one ever called. Now the social media channel just ignores my messages. Yet here I am every month getting updates from Credit Karma telling me how Ally is updating my 2012 Closed Paid in Full Auto Loan record with "missing payment". Called again, talked to a manager, couldn't help me had no explanation for any of it. Disconnected my call. I guess I have no recourse but to complain to FTC / state attorneys office. Too bad they are an online only bank, I can't go into a branch and hope for a human, and I'm only getting sub human phone people who could care less.

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  • author
    Kevin
    Sep 12, 2021
    Ally Bank and Ally Investments Don't Communicate!

    A few years ago my wife and I opened three (3) accounts under the ALLY "umbrella". Two (2) CD accounts and one Managed Portfolio or Investment Account.......under the name ALLY Bank. Prior to the mature date for those 2 CD accounts, we contacted ALLY Investments and they helped us fill out two separate "Asset Transfer Forms"....one for each CD account. The money in both of those CD accounts was simply going to be transferred into the ALREADY established Investment account. Sounds pretty simple, huh?? For the past 7 weeks we have been lied to, our money was sent to the wrong location and was basically "missing", so they actually had to put a cancel check on that check and re-issue a check to be sent to the correct address! The 2nd CD account was never closed because the Investment folks admitted they "dropped the ball" on those forms and never forwarded them to Ally Bank, so the account could be transferred as requested. My wife and I have talked to probably a dozen Ally Bank or Ally IRA Dept or Ally Investment folks over the past 7-8 weeks and although that 2nd CD account now shows being "closed", the money......once again, is NOT in our Investment account. And, Ally Bank charged us an "early termination fee" on both CD accounts because by the time they got their $#%$ together and actually closed the account to transfer the money, the re-newal of that CD account was done by Ally Bank. We were promised by the IRA Supervisor (Deborah), and two (2) Mikes from the Investment side , the last Mike was Michael Matzner....and by other Ally Bank and Ally Investment customer service folks that we would NOT be charged any fees, or penalties, or charges of any kind because it sure the hell wasn't our fault that ALLY Bank and ALLY Investments don't communicate and paperwork that WAS received was never forwarded and checks were mailed to the wrong address, etc....etc...etc. But it appears we have been charged fees. One thing ALLY Bank and Ally Investments does do REALLY WELL is apologize and send their heartfelt thoughts to my wife and I for the nightmare we have been put thru for the past several weeks!!

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  • author
    Michael
    Sep 05, 2021
    What to say about a bank?

    What to say about a bank? My other bank (won't mention due to the fact it'd expose my location down to a T) gave me very bad support, so it was off to Google to find banks that wouldn't do credit checks (since at the time, I had no credit score). After failing with Chime bank, it was Ally Bank's turn to shine. Creating the account was easy enough: just select the accounts you want opened, give them your information, and you're done. All you need to do at that point is fund the account. I did a few transfers (after going through the verification of a few small transactions), but most were checks. One check did get stuck, and their customer support informed me that due to the size of the check, it was going to be held until the funds could be verified. I'm not sure why everyone comes here to complain about their customer support, since every time I've had to chat with them, it's been very helpful. Yes, they take some time to respond to your emails (if you go that route), but every time, it's been very helpful. They even helped out in a pinch, where my internet service was cut off, and I couldn't get the payment to go through. This was due to the fact they set transaction limits on new accounts (I think it's ~90 days), and using routing number and account numbers doesn't have said limits. Another thing I like about Ally is their savings account "boosters". They let you do the following: - Auto transfer from checking to savings. If you're following Dave Ramsay's Financial Peace course, something like this could be useful in helping build an emergency fund. - Round-up transactions. This is where every transaction is rounded up to the nearest $, and every $5 gets transferred over) - "Surprise savings". I haven't used this one, so i can't comment on it. This may sound like a paid review, but let me assure you it's not. I've been with Ally Bank for a little less than a year now, and I don't see myself leaving anytime soon.

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  • author
    Alex
    Sep 01, 2021
    Unbelievable - no banking skills, should be investigated for fraud.

    This company has no banking skills - it should be investigated for fraud. At first, their online-only service sounds like a great convenience, and sometimes it is. However, wiring money to Ally account took 1 week, because Ally does not distinguish between Wire- and ACH- transfer types. (Wire transfers are done in MINUTES(!), ACH-transfers take days). Secondly, Ally bank, for no reason locks client's accounts (no log in is possible, no account access of any kind is possible over internet or phone), and lifting those restrictions takes over a week (meanwhile, customer CANNOT access any funds from their account). If you need someone at Ally to act on an urgent matter, that is not possible because their phone service is done by incompetent staff. I recommended to ALL of my clients and family members to close accounts immediately.

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  • author
    Camaro
    Aug 29, 2021
    This is the old GMAC loan company

    This is the old GMAC loan company. It has been repurposed but as usual the woman that took it over is running it into the ground. Pandemic help was so sad! I had to use a third party payment company to pay off my loan because they still wanted an interest payment. Will never use them again! Completely clueless customer support, I am sure it is on purpose! Hope they go out of business

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  • author
    Cassandra Fletcher
    Aug 13, 2021
    Paid bills out of the wrong account

    Paid bills out of the wrong account, inaccurate account data, both app and computer were inaccurate. When contacting customer service, transferred multiple times. and then the person actually addressing the issue could not help, only apologize... stay clear

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  • author
    Chris Karickhoff
    Aug 03, 2021
    Don't Give Ally Your Money If You Ever Want It Back.

    Let me pull $500 of a $1000 emergency fund using Zell and then locked out the Zell part of the account. Spent three hours on the phone, repeatedly being hung up on and finally being accused of not being me and my entire account was froze. I answered all the personal info and security questions, then answered all the extra questions from their digging into my private life, and finally was told I had to take a selfie, a pic of my license and a pic of my ss card (like I know where that is). Then they wanted to see utility bills and on and on. The tech, Jared, then accused me of being a woman impersonating a man. Bottom line is they are fraudulently holding my money and hurt me during an emergency. The best I got from a supervisor was that they will let me know in a few days if they are going to unlock my account. I have contacted my lawyer to start small claims proceedings. I am also suing Jared and anyone associated with him for liable. Anyone want to start a class action, I am ready.

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  • author
    jarontech Apps
    Jul 27, 2021
    Better than most

    Want to provide an honest review of Ally, i have been baking with Ally for over 5 years & had nothing but great & responsive customer service responsive, far better than almost all of the other banks that I've used in the past. The 1 complaint I have is with thier mobile & web app, it is lacking any budgeting features or a simple breakdown of transactions into categories. The Ally app provides great basic bill pay, messaging, investing and transaction summaries + download features however the app and even the website does not provide any budgeting functions. Besides that I have had nothing but a great experience with Ally. Compared to PNC, BOA, Chase ect ...they are 1000X times better in my opinion.

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  • author
    Robert Taylor
    Jun 27, 2021
    I have been with Ally since 2016 and…

    I have been with Ally since 2016 and recently close my account. My experience was a bit of a nightmare. I had my card hacked about two-three times a year. which was hard because each time this happened I had to get a new card and replace all my auto-payments each month. The worst was when a vendor shipped me two of the same items along with a $50.00 charge for expedited shipping on each. I returned the second one but the vendor would not return the shipping fee and I decided to dispute the $50 shipping charge with the bank. I had tons of documentation to prove I had only ordered one yet Ally not once gave me the opportunity to provide them with the documentation. A month or so later I received a rejection notice from Ally saying they researched the transaction and the vendor proved it was ligit. Turns out that Ally submitted the dispute for the full amount and not just the shipping, Yet I still was never given the opportunity to present my case. this went on serval times until i recvied notice that it was outside the time of dispute and I could no longer get a refund. When I called them they said "sorry but we dont even half to help" ! there Tone deaf reply caused me to close this account. Please avoid this Bank at all costs!

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  • author
    Andy Sobo
    Jun 14, 2021
    My son recently purchased a vehicle and…

    My son recently purchased a vehicle and made one on-time payment and was killed. I reached out to Ally Bank and was appalled at their treatment. Even though the payment was current, a repossession tow truck showed up but car was not available. I made the next payment early and on the due date, Ally Bank reversed the payment on the due date. I then made a credit card payment on due date and Ally Bank put it through as a cash advance with extra charges. I asked for a pay-off and Ally Bank stated I had two options. Assume the 15% interest rate loan or give it back. We are devastated at the loss of our son and Ally Bank is making it worse. Ally Bank is a heartless company!

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  • author
    Dale Ryan
    Jun 14, 2021
    This bank is broken on so many levels…

    This bank is broken on so many levels it is truly a wonder how they are still in business. I guess when you have a Billion dollars in the bank you can just go on making American people miserable like they do.They rely on Algorithms and Low end AI and it mucks up the whole system. I won’t bore you with my mind blowing AWFUL experience. However I will be spending a generous amount of time bad mouthing them and steering as many potential customers away from them. They can thank me later!

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  • author
    JClara Perez
    Jun 06, 2021
    Esta es la peor financiadora que he…

    Esta es la peor financiadora que he conocido en 55 años. Les cuento: Estaba financiando la compra de un auto con ellos desde Febrero 2020 hasta Marzo 2021. En Marzo 2021 entregue dicho auto anterior e hice financiamiento de otro auto con mi banco ¨Credit Union (Banco este ultimo supe especial, se los recomiendo 100%)¨. Por atraso en el proceso del papeleo de cambio de carro anterior me vi obligada a pagar la letra del mes de Marzo para no afectar ni dañar mi crédito. Ahora estoy reclamando dicho pago en exceso y Ally Financial me envía un cheque a nombre de dos personas. Dicho cheque que mandan a nombre de dos personas es imposible de depositar en ningún banco porque esa persona no es titular de mi cuenta y yo no puedo lograr que me haga el favor de ir conmigo al banco para yo poder cobrar dicho cheque y ningún banco paga un cheque a dos personas que no tienen cuenta en conjunto. No es menos cierto que en ese carro éramos dos dueños pero los términos del contrato nos describen como ese señor ¨O¨ yo, y tengo suficientes pruebas y evidencias que quien pagaba y se hizo cargo del carro siempre y de que mi banco lo pagara completico a Ally Financial fui yo. Además en el contrato repito esta el seño ¨O¨ yo, dicho cheque puede ser enviado a mi nombre solamente por ley. No obstante he llamado 100 veces y me han dado información falsa pues todo lo que me dicen es: ok señora será mandado, ok señora ya lo indique en el sistema será como dice, etc. etc. etc... y no hacen nada, he pedido hablar con un supervisor no lo consigo, he pedido hablar con un manager y tampoco lo logro. Realmente para mi y mucho mas en tiempos de pandemias como los actuales es una gran falta de respeto con los clientes que sucedan este tipo de cosas, además de que quisiera saber donde va a ir a parar mi dinero porque mi banco pago la totalidad de la deuda y mi dinero esta en exceso de pago, quien se cogerá mi dinero, quisiera saber, lo he preguntado por teléfono y no saben, ellos no saben nada, solamente saben mentir y no resolver.

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  • author
    Dope Reviews
    May 09, 2021
    ALLY BANK IS THE BEST!

    I'm pretty sure I've already given a review or several reviews for Ally Bank oh, but I feel compelled to leave another one because I feel as though that the rating they have on here it's completely wrong and completely fabricated by their competitors and people or Bots that are simply paid or programmed to leave bad reviews for certain companies. Bottom line... You're not going to find a better Bank than Ally Bank. I've been banking with them for over 2 years now and I haven't had a single problem or issue whatsoever and not only that you can't beat their fees and their customer service is second to none. I actually just spoke with a customer service representative named Hillary and she did an excellent job and took care of my problem immediately. I'm going to continue to periodically leave accurate five-star reviews for this Bank until they are given their Fair Shake. And I challenge anyone that has given Ally Bank a bad review to produce evidence on their claims. God bless everyone and stay safe!

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  • author
    David Lathrop
    Apr 22, 2021
    HORRIBLE BANK!!!!

    They don’t care at all !!! Pandemic! Who cares, NOT THEM!! As long as they get there money, who cares about the average person. Stay away from these people, any other bank in the country is better. BEWARE!!!

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  • author
    Pedro Jimenez
    Apr 25, 2021
    Personal Information at RISK...

    Customer service is available, but not very helpful. They can't respond to basic questions and will not transfer calls to people that know the answers. Website indicates can open account in 5 minutes. Not Really! I submit all my personal information to get message need to wait 7 business days. I called next day, press customer service for 20 minutes, to find out bank account denied, unable to verify ID, no additional info. Then, i pressed them to find out what happens to my personal information, they ignore me. UPDATE: I've found 3% APY online bank ! ALLY is NOT even close ... there are much better options online...

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  • author
    LAPhilMcK
    Mar 11, 2021
    Good bank for basic banking functions

    I've maintained accounts at Ally for many years, and made it my primary bank in 2014. I only use the checking and savings accounts, and find using their website very easy and intuitive. Rates on deposits are at the high end of rates. Transfers to other banks initiated via Ally are always faster than using transfer functions at other banks, which I really like. Since I've had few troubles there, I almost never use customer service, so that may limit my overall experience (the last time I had to call in Feb 2020 from Burma/Myanmar to find out why my ATM card wasn't working, only to find out that they don't allow withdrawals in that country, which was annoying, but not earth-shattering -- fortunately I keep a small account at one of the major banks that I could use).

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  • author
    Sam B
    Mar 09, 2021
    Ally savings ok, rest not so much

    Ally savings account is pretty good. Ally Home Loans was okay at first but then the process got mismanaged and created confusion. lacked information, and even cost excess fees due to lack of timely communication. Your mortgage is NOT processed by Ally after the close, so you will be transferred several times to different banks. Ally Invest self-directed account is too basic and they don't seem to care about updating the features or making it more user friendly or effective.

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  • author
    Alisha fanyo
    Mar 03, 2021
    Disappointing to say the least

    Used to think they were great until this pandemic hit and they were unwilling to work with me and closed my account of -49.00 which were all fees anyway. I overdraft on 1.99 something automated that I didn't know was going to take place and 5.00 which was my fault as I knew it would be taken out monthly but forgot. In the meantime I explained I have had no income for 2 months and still made small payments as I could and they still shut me down. Pretty cold hearted. And computer controlled. Customer service was alright I thought until I went to northone there is no comparison. Northone cares they actually do. Huge difference bye bye Ally hello Northone.

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  • author
    Myles
    Mar 01, 2021
    Restricts Payments, Your Rent Will Be Late

    Puts a $500 limit on Zelle & debit transactions for 90 days after opening account regardless of the amount in your account. I opened my account with $50,000 and there was nothing I could do in order transfer more than 1% of my account out in order to make rent.

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  • author
    Normal Dude
    Mar 01, 2021
    Please don’t join this bank pleaaaase!!!

    This bank doesn’t even deserve 1 star. I was customer there for about 1 year. Costumer support is extremely poor, they don’t know how to talk with clients at all! They even stole me money from my account, not once, not twice, but it was multiple times. They even didn’t feel guilty.Everyone who has put good reviews about this bank is a pure liar or he-she working for them. PLEASE do not join allybank, because you will end up in very big stress. There is also poor English and it’s very difficult to understand them. They don’t behave like bank employees, but they behave like scammers. Please don’t join them!!!!!!!!!!!!!! Don’t do it!!!!!!!

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  • author
    Elizabeth and gyula Molnar and
    Feb 23, 2021
    Ally is the worst bank they cheat and…

    Ally is the worst bank they cheat and lie. I requested wire transfer and after a week is not done they have all kind of excuses not to give your money out

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  • author
    V.
    Feb 11, 2021
    Good experience with savings account

    I've had a savings account with Ally for several years now. It's been very easy to transfer money in and out. The one or two times I've needed to contact them, it was relatively painless. I'm a bit disappointed that the high-yield savings account isn't so high-yield any more, though I also understand that rates fluctuate with the market. They have been at least up-front about it whenever it changes.

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  • author
    SEC
    Feb 01, 2021
    Ally Bank is Frustrating, Inefficient and not user-friendly.

    Customer service seemed good when opening an account--maybe that is why. Now that I have the account--customers service is terrible. Half of the reps cannot answer questions--they know very little. The other half just give out information they may or may not know then others contradict them and say they've never heard of that. This is a very low-tech bank. If you are used to working with banks where transactions are fast and easy and high-tech, Ally will be like going back to the 90s. Everything takes forever--even Zelle Quickpay. It is not quick. It takes 3 business days. You can use Zelle 24 hours a day at other banks and the money is sent & received immediately. Not so at Ally--send on Friday & does not arrive until following Wednesday! Not quick pay at all. The hold times for reps is about 30 minutes. I have had 3 customer reps accidentally disconnect me after waiting for half an hour on hold in one day. I have one direct deposit going there. As soon as I can switch it--I'm done. I would not recommend using Ally if you like quick efficient bank transactions and Customer Reps that know what they are talking about. You will be constantly frustrated. They seem to like to hold onto money for a longer time than other banks. Maybe that is why the accounts are free. I would never invest with this bank after the unprofessional dealings I've had with them.

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  • author
    stevenAfricker
    Jan 22, 2021
    I contacted them to request a simple…

    I contacted them to request a simple information No humanity They have zero respect for customers, plus they also make fun of customers over the phone Why should you deposit your funds to a bank that does not respect their customers?

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  • author
    James Galloway
    Jan 22, 2021
    Worst decision I've ever made!!

    Worst decision I've ever made!!! I bought a new vehicle and it is financed through Ally. I have been trying since December 18th to register for an online account. It continues to say that I have an existing account for a vehicle I paid off with them in 2015. I have called 6 times and been told every time that it will be deleted from their system and to try again in 3 days. I called today and spoke to a "supervisor" who again told me it would be 5-7 more days. When I requested to speak with his supervisor he put me on hold and I have been on hold for over an hour now without anyone picking up the phone. I feel like they are just waiting me out now as they really don't care. I will be refinancing this vehicle ASAP as this isn't the way people should be treated.

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  • author
    Cliff Sinon
    Jan 20, 2021
    I've had a great experience with them

    I've had a great experience with them. Financed a car with them and they worked with me during COIVD quarantine. Very helpful. Financed a second car with them and since I had established history with them, my rate dropped drastically.

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  • author
    Dope Reviews
    Jan 06, 2021
    Wow and OMG!

    Wow and OMG! I had to stop by here and leave my homeboy main bank that I use all the time a good review and I just noticed that it only has a 2.1 star rating. I easily gave it five. I'm calling BS on that. Lol. It has to be one of those deals where companies pay people to leave bad reviews on their competitors. Or whatever it is they do. With the robots or whatever. They would probably try to act like they're innocent and don't do anything like that LOL but who do they think they're kidding? But anyway! Ally Bank is hands-down the best bank I've ever used in every regard. It never takes more than 3 to 5 minutes to get a hold of a real human being that you can actually understand and actually knows what's going on. I've never once called them and they not be able to resolve my issue immediately. So I'm saying that the fact that they only have a 2.1 star rating on here is completely fabricated. And I'm not saying anything against trustpilot. I'm sure trustpilot has their rules and protocols to try to deal with things like that but the truth is you just can't always beat them. If I pay a hundred different people to come on here and leave a bad review to a certain company but there's absolutely no way you can prove it then I'm going to suffer no consequences at all LOL it will actually be beneficial to me because more than likely my competitor will be getting Less business. But Ally Bank rocks! Everyone should use it.

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  • author
    John Radenbaugh
    Dec 30, 2020
    Worst bank ever

    Worst bank ever . Paid my car payment early for 3 years ask for help due to COVID said sure set up extension but didn’t tell me I had to pay a fee for this offer . They just don’t care about there customer As soon as this COVID is over going to move my loan . If you can use a different bank you will be better off for it . Thanks

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  • author
    Patrick Eisenbeil
    Dec 22, 2020
    My wife and I are both out of work due…

    No humanity My wife and I are both out of work due to illness and the pandemic and ally couldn't care less. I am disgusted by the lack of humanity in this company. I was late on a few payments but ALWAYS made a payment. I was late on one payment and they removed the 0% interest

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  • author
    vladClownCholeinefesh
    Dec 21, 2020
    worst bank ever

    worst bank ever, FOR SECURITY REASONS AND I ACCORDANCE TO THE CUSTOMERS TERMS AND CONDITIONS I'm writing this complaint because ally, does not know how to operate on the web their security procedure are a total non sense I suggest them a slogan: ally bank, the bank managed by 100% choleinefesh garanteed, no questions asked

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  • author
    Frank S.
    Dec 21, 2020
    Incompetent people run this bank

    This bank has terrible customer service. Choose a different bank that actually gives a hoot about their customers.

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  • author
    lerm corp
    Dec 17, 2020
    This bank is the worst I have seen

    This bank is the worst I have seen. Customer service is very very unprofessional. They do not back up their clients when a problem arises. These people are crooks. Ally does not respond to issues in a timely nor professional manner. They have a bunch of inept people working there.

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  • author
    AMay
    Nov 28, 2020
    You Can Find a Better Bank Than Ally - Trust - 10yr Customer Review

    I've been a customer of Ally Bank for at least 10 years. I used to be in love with them. I was concerned when I switched from a brick and mortar bank to online that I might be hurting myself. That not having a bank to go to so I could withdraw money would soon become an issue. However, it never did. Ally Bank made it easy to complete online deposits. The interest they paid no their savings products was better than any brick and mortar and should have been considering that they didn't have to fund any buildings for operating and staff costs. Actually Ally probably made substantially more than a traditional bank. Their customer service was great. As I said...I was in love. And you could tell because I was screaming my love from every rooftop to people that would hear me. But....over the years the bank has become subpar. Their customer service has gone in the toilet. The bank doesn't protect their customer's interests but everyone else's. I've had several issues of which would be normal to resolve but they do not. Normal issues that would have been resolved previously but now they act as though they have no idea what is going on. It can take up to a week before they respond to you at all. Their interest rates are now LESS than brick and mortar banks - you have to ask yourself how that is while they customer service is less than it ever has been. How much of our money are they putting back into their pockets? How they are getting awards...I have no idea at this point. Clearly, these awards aren't looking for information from long-term customers or they would not still be getting awards. So now I am shouting from the rooftops...find another bank. Do your research. If banks are using your money to make money they should be giving you something for it. Not less over the years while they keep more. Ally doesn't care about customers - I know, I have a lot of money with them and they ignore my displeasure with the terrible service received. So if they are willing to ignore me I can only imagine the service received by people with less funds deposited with them. I'm guessing they think they are too big to fail. I guess we may see...because there is plenty of competition that can and will do better.

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  • author
    D Maria Cruz
    Nov 25, 2020
    Auto Financed/Rudeness!

    Had auto financed by these individuals, was experiencing financial plus health issues...bottom line, got a call from a representative/employee who was extremely rude. I tried to explain my circumstances; her response.. "you have 15 minutes to empty your personal belongings from the vehicle; it will be picked up then, or is your vehicle in Mexico..." This individual had an accent notably Latin...will never do business with these people nor will ever recommend them...

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  • author
    gliufocuscercopiteco
    Oct 04, 2020
    allahbank isn't good

    allahbank isn't good, i had to pay a vacation apartment rental to the owner and his bank account was at allahbank, unfortunatly i had to cancel the reservation since they are not even able to receive a bank transfer for a payment for a simple vacation apartment, because of their security server, a total non sense they are not compatibles with the internet, zero

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  • author
    xeridicolouscompany
    Sep 29, 2020
    they still process transactions from fintech companies with many online complaints

    they still process transactions from fintech companies with many online complaints at least they have to block the transactions from fintech companies with so many online complaints they are the same type of fintech companies that are looking for complaints they have confused complaints with compliments someone has to explaine them the difference, perhaps sigmund fraud can help them understand the difference: between a good review and the complaint, LIKE THIS ONE

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  • author
    Annoyedcustomerlvnv
    Sep 24, 2020
    Ripping off customers

    They pay execs big bonuses, sponsor NASCAR, and yet they have dropped our savings rate from 2% in Jan 2020 to 0.6% today. They clearly just don't care about customers. They just want more money to spend on other useless projects and bonuses.

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  • author
    Turtle
    Apr 03, 2021
    Excellent interface and major interest

    UPDATE: Dropping from 5 stars to 4 because the "free" checks never seem to arrive and customer service has taken several days to reply. Still happy with the rest. Money market and no penalty CD rates are still better than most of the competition. App is great. We switched from our local brick and mortgage bank to Ally because we wanted a better online experience and integration with other services. It was very easy to sign up for. Just about 20 minutes of work online beats an hour in the branch, especially these days with COVID. The interest they pay on High Yield Savings is a huge plus. The 1% they currently pay beats what our old bank was paying (virtually nothing) by a huge margin. It also beats the money market account we had with another institution. Opening a "zero penalty" CD took about 10 minutes to lock in a 0.95% rate for 11 months. The only downside has been the inability to deposit cash but the pros in our situation far outweigh this one con. It's easy to get cash from ATM's without paying a fee. I highly recommend Ally after having used for several months.

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