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Ally Bank Review

Named best online bank by GOBankingRates

Reviews 185

Ally

Poor

Reviews 185

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Chris Muller

Nov. 15, 2022

2 min read

Ally Summary

Ally Bank, founded in 2004, has become one of the most popular online banks -- already ranking in the top 20 banks in the country by assets and over $100 billion in deposits passed in 2019. But they’re an online-only bank - so how do they fare against other, more traditional banks? Here’s our complete Ally Bank review.

Pros

Competitive deposit rates
Unique savings account features
No-fee checking and savings
24/7 customer service

Cons

No personal loans
No ATM-finder on the mobile app

Ally at a glance

9.6

Editorial score

Fees?

No-fee checking and savings

10.0

Security

FDIC insured, SSL encryption, supports 2 factor authentication,

10.0

Customer service

24/7 customer service

10.0

Online experience

Excellent user friendly site

10.0

Mobile experience

Excellent mobile app, no ATM finder

8.0

Ally Visit Ally Bank

Advantages Over Regular Bank

Ally Bank was built as an online-first bank, so they have adapted their business model to cater to that. Here are a few advantages Ally Bank has over a regular bank:

High-yield savings

Ally Bank offers a 1.25% APY with their online savings account - which is about 15 times the national average. Interest is compounded daily and there are no monthly maintenance fees or minimum balance requirements.

High interest checking

Ally Bank’s checking account earns a 0.50% APY when your balance is more than $15,000 as a minimum daily balance. If your minimum daily balance is less than $15,000 with Ally Bank, your APY is 0.10%.

Raise Your Rate CD

Ally offers three CD options - a high-yield CD, a no-penalty CD, and a “Raise Your Rate” CD. The Raise Your Rate CD is unique because it allows you to start with an excellent rate (1.25% APY) and can increase your rate once within two years (for 2-year CDs) or twice within four years (for 4-year CDs) to take advantage of increased rates.

Cutting-Edge Banking Services

Savings buckets

Ally Bank’s online savings lets you organize your savings into “buckets,” so you can save for different goals. For example, you can have a home down payment bucket, an emergency fund bucket, and a vacation bucket -- this way, you can visually separate your money and work toward individual savings goals, all within one account. You can have up to 10 savings goals at once.

Savings boosters

Besides having buckets for savings goals, Ally offers “boosters” to your savings balances. The first booster is recurring savings. You can just set it and forget it, scheduling a specific dollar amount to be moved into your savings account on any cadence that works for you.

The second booster is Ally Bank’s Surprise Savings. Using an algorithm to analyze your checking account balance and spending, Ally will deposit “surprise” amounts into your savings you won’t miss. Over time, this is a great way to build up your savings without even noticing.

Ally Invest

Ally Invest offers two options for investing. The first is Self-Directed Trading, where you can choose your own investments and pay $0 in commissions on stocks, ETFs, and options. There is no minimum balance required to get started, and Ally offers a wide range of tools and resources to analyze the stocks you want to buy.

Ally Invest also offers Managed Portfolios, which is more like a robo-advisor and is automated investing, with the added touch of human specialists. Ally uses algorithms to recommend a portfolio that fits your investment goals and risk tolerance, and there are no advisory fees. There are four portfolios you can choose from - Core, Income, Tax optimized, and Socially Responsible. In addition, 30% of your portfolio goes into a cash account that earns 1.25% APY. Plus, you can get started with just $100.

Traditional Banking Services

Loan options

Ally offers both auto and home loans. For auto loans, you can get a personal or business auto loan, and with a home loan, you’re able to do a new purchase or refinance.

Retirement accounts

You can open an IRA with Ally through either a high-yield CD, a Raise Your Rate CD, or online savings. While this is not an IRA investment account, it qualifies as a tax-deductible IRA. Still, your investment is just in a high-yield cash account (CD or savings).

ATMs

You’ll have access to over 43,000 Allpoint ATMs in the U.S. for free. Ally will reimburse ATM fees from other ATMs up to $10 per month.

Interest Rates and Fees

Ally has savings, CDs, and checking accounts. Here are the rates and withdrawal fees for each:

	APY	Withdrawal Fees
Online Savings	1.25%	None
Interest Checking	0.50% (balances above $15,000); 0.10% (balances below $15,000)	None
High Yield CD	0.50% - 1.35% (based on maturity)	60 or 150 days of interest
Raise Your Rate CD	1.25%	60 or 120 days of interest
No Penalty CD	1.20%	None

Customer Service

Customer service is available 24/7 at 1-877-247-2559. We like that Ally will tell you how long the wait time is online before you call. And you can send a secure message through your account portal.

Mobile Apps

Ally Bank’s mobile app is available for Windows, iOS, and Android devices. Within the mobile app, you can do things like transfer funds, deposit checks, pay bills, send money, and check your balances. One thing we didn’t like was that you couldn’t locate ATMs directly from the app - you need to do this from Ally’s mobile website, which is an extra step.

Security

Ally Bank uses 2-step authentication and other security strategies to protect your information -- this includes things like SSL encryption, firewalls, anti-virus and anti-malware protection, online and mobile security, and more. They also provide education on fraud and identity theft, and personal security tips to help keep you safe.

Conclusion

Ally Bank is not flashy, but appeals to people who want to do most, if not all, of their banking under one roof, get competitive rates and have readily available customer service. While they lack products, like credit cards and personal loans, they are a viable option for your other online banking needs.

Ally Visit Ally Bank

Written by

Chris Muller

Chris has an MBA with a focus on advanced investments and has been writing about all things personal finance since 2015. He’s also built and ran a digital marketing agency, focusing on content marketing, copywriting, and SEO, since 2016. He writes for BestMoney and enjoys helping readers make sense of the options on the market.‎

Trustpilot reviews

See what some customers are saying about Ally

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Reviews 185

Excellent

Great

Average

Poor

Bad

78%

aldo g.

2 months ago

Easy Bank To Work With, No Issues

I’ve had checking, HYSA and CDs with Ally bank for over 9 years. I have accounts with other financial institutions (SoFi, Chase, Charles Schwab…). I’ve never had a negative experience with Ally and their interest rates are among the best out there and they reimburse you for up to $10 each month for out of network ATM fees. Schwab has a higher reimbursement amount, but I don’t use a lot of cash so $10 is sufficient.

spokes

9 days ago

I was scammed out of $200 at an ATM and…

I was scammed out of $200 at an ATM and Ally called me 3 times so far insisting it was a POS (point of sale) transaction and not an ATM. The same "woman" calls me, sounds like an AI bot, says she's a real person, denys calling me before, repeats the same questions, almost like they think if they call me enough I'll change my story. Also says it will take 45-90 days to resolve dispute. I got scammed. Either they're going to refund my money or not. why play these games??? give me a yes or no answer and let's move on.

esmeralda trejo

a month ago

NEVER AGAIN

My card company used to be OLLO and is now ALLY, it is the worse company ever. I spoke to 4 different call center agents and all lacked professionalism. I was right to close the account. None of them were Kind, Shawna, Lamica, Bryan and I can't not remember the original person who called. Ms. Mahogany is a supervisor I guess and I decided not to file with her since all they will do is put notes about how difficult I was being when all I wanted was to cancel the closing of my account but after transferring me to the second person they hung up on, they originally called to take a payment as I thought they were junk mail I never opened their letters sent to me and i had not used my OLLO card for a year now.

victor

a month ago

Ollo Card Services Was Better

Ever since they acquired Ollo Card Services, my credit card’s APR increased to 30.24%! It is by far the credit card with the highest interest rate. When I emailed their executive team, I received a scripted reply that my interest rate is influenced by the Prime Rate. Funny. None of the other credit cards have increased significantly like Ally Bank’s. Ollo Card Services kept my interest rate at 27.5-28%. Ally Bank recently increased my credit limit however, I will only use it for an emergency.

barry seybert

2 months ago

This is the worst auto loan company I…

This is the worst auto loan company I have ever experienced. Actually the WORST loan company I have ever experienced. If you are offered a loan with them by a dealer, request a different lender. I don't even think this place that calls itself a bank really is a bank. Their are 2 ways to pay your car loan other then auto pay. You can pay online or call their toll free number. If you call the phone number you are now directed to a 3rd party that isn't a bank. This 3rd party charges a processing fee. What kind of bank wouldn't accept a payment and has to outsource to a 3rd party that definitely is not a bank? If you call their toll free number and tell the person you're calling regarding your auto loan. You're told they can't help you and you have to use their on line services. At night their computer system is turned off for an updating period of 3 hours. I believe this is midnight to 3AM central time because I've called around 11PM pacific time the system was down. One night I happened to be up all night. Figured if it was down at 11PM is should be up at 2AM. At 6AM it was still down. What bank has their computer system off for the weekend. Come on folks. It's not a person on overtime. You can't make a payment on the weekend because their system is off! I complained about this on their contact page. I received a 2 page letter from a member of their Executive Customer Relations Dept who only signs her first name. Most of the letter explains that I signed a contract with them agreeing to their terms and a full copy of my contract. I have nothing wrong with their terms. It's Ally Bank I have issues with! She tells me if I wish to contact her I can call a toll free number and enter an option, then another option, then an extension number. I call that number and it immediately goes to a voicemail. No options. She tells me in the letter if I have problems with their website I should call a different toll free number. I try that number and the number doesn't even ring. Just silence. She also explains that if I wish to make a payment by by phone they use ACI Payments Inc That it is ACI who adds the fee to a payment. This makes sense. ACI needs to make money to process a payment.. Why would a real bank use a payment service? banks deal with money in and out so why are they outsourcing a payment. Banks don't do that! Stay away from Ally. Nothing is good about them

kenneth newsome

2 months ago

Think of the worst bank, then know it’s better than Ally Bank.

Couldn’t agree more with all the terrible reviews. They froze up all my money because I did a bank to bank transfer from my wife’s AND MINE JOINT CU account. Ally bank says they don’t see my name on the transfer. What most rational banks/people would do is call the other bank to verify, but the “investigator” has failed to do this yet. Instead, Ally Bank called me to say a deposit from another name into my account violated their policies and they were going to “end their relationship with me” lol. Again, this was my wife and I’s joint account. My Funds have been frozen now for 30+ days now with no resolution in sight and no idea how to get my money. I’m sure I’ll get more answers when I talk to a lawyer but it’s the principle of being inconvenienced due to incompetence. And of course, when I try to call, they treat me like a criminal. Much better banks out there.

sec

2 months ago

Ally Bank Amateur Hour

We have had an account with Ally Bank for 3 years. There have been a lot of minor annoying technical issues and odd transfer rules to deal with, but for regular direct deposits it was fine. Ally advertises and promotes 'Early Direct Deposit' and it actually worked for a few months. Then a date change for the same deposit apparently threw Ally's computer system into confusion. So the early direct deposits of for the same deposit for 3 years is suddenly starting over in order to qualify for Early Direct Deposit. But, worse, Ally is not even able to deposit it on the same day it is supposed to be received, even if they are notified days in advance from the institution sending the funds and Ally already has the funds. So it has gone from 2 days early deposit to one or 2 days late deposit. Nobody has been able to explain it and only one rep has come close to a logical explanation. I have literally spent hours on the phone dealing with different representatives for something that should be an automatic procedure and, in fact, has been an automated procedure for 3 years. Out of the 10-15 different reps I spoke with--there were perhaps 3 who had enough knowledge to attempt to deal with the issue. It is so frustrating to have to guess at when direct deposits will be credited and not to be able to get any information because the "back end" is the only department that knows anything. Customers are not allowed to talk to the "back end." Despite this, one rep told me to call and talk to "Deposit Operations." When I tried to do that I was told it is not allowed. This is another problem--the reps are not trained or given enough tools or knowledge to help customers. I was told by a rep that I could not get through to any type of escalated Customer Service Department, but I could request a call back from someone in authority. So I requested a call and was given 2 reference numbers for the request. I was told someone would call within 2 business days. Nobody called at all. When I checked with the bank a week later--I was told those reference numbers did not exist and I could not request a call back. The only reason I wanted to escalate it was to find anyone who could explain what was causing the issue--not to make a complaint, but you cannot communicate with anyone who might have some authority or knowledge as to what's going on in the 'back end.' Ally does allow you to do a phone survey after a call. If you leave low numbers and request a call--someone does call, but it is only one of the same reps who answer phones and cannot help, so I don't see the point. The only way you are allowed to communicate with executive Customer Service is to send a letter by snail mail to a PO Box. This seems highly incongruent for an online bank in the 21st century. An online bank that can only be contacted by US mail? It seems as if there is nobody overseeing Customer Service in the mysterious corporate headquarters which appear to have no phone lines or executives. It's almost as if management does not exist. It makes you feel as if they just do not care about bank customers.

jimmy

2 months ago

This bank is hot garbage

This bank is hot garbage. I got my credit card from Ollo transfered to these jokers and they can't even fix my online access. It has been 2 months and every time their customer service team "can't do a thing" or it will take 7 to 10 business days to get me access. This is an ONLINE only bank and it will take them this long just to get online access?!?! Imagine if this was an actual bank account.

mr g

2 months ago

Was great for 5 years. Has fallen apart. Leaving.

We’ve been with Ally over 5 years. Loved it, was a step up from Chime. We gave up our brick & mortar, it met our needs. Over the last year, between a fraud charge never resolved, simply became to much trouble to get any help. Now, a potential email malware/hacking/email concern where the content of the email said: “ don’t worry, checks we sent didn’t have your name on them but new ones are on the way” (we didn’t order any checks, use about 3 a year). Got the run around on their bot. Finally a real person through text, said don’t worry about it, email address sounds ok. I asked for a supervisor’s email in fraud to forward it to, at a minimum. And, a name and n umber I could follow up with. What if thousands are getting this and it is fraud? All I got after 39 minutes of back and forth was to call the 800#. Got a friendly young girl but said her supervisor sees the same info she does and didnt have visability if emails sent. Best she could do is ask a someone to try to call me in two days… I have lost confidence in Ally to be able to keep our accounts secure. At best, Ally is like Chime, a simple, low cost method to receive a paycheck, have a debit card, But, we will go back to a credit union now with a real person, real branch to feel our money is appreciated and secure. I certainly would not invest I. any of their investment or other products now. All good things to an end. Sad about Ally.

david boreas

2 months ago

I've had good experiences with Ally

I've had good experiences with Ally, but their support has gotten worse. Used to seem like they cared, now it seems like they don't.

flyinghotdog

3 months ago

I'd been a customer at Ally for over 5…

I'd been a customer at Ally for over 5 years and after being a VICTIM of fraud they closed all my accounts and refuse to give me money back! That's all of my savings and my checking accounts to pay bills! That hurt my credit score! Terrible company DO NOT do business with them!

angela cummings

3 months ago

This company is a joke

This company is a joke. For over a month I have requested the final pay notice so I could transfer the title from my deceased husband to myself. Repeatedly, they have lied about sending it to me, and making excuses as to why it is taking so long. When I told this to the post office, they laughed and said they hear this all the time. Do yourself a favor, don't do businmess with Ally Bank.

wm bonifay

3 months ago

Just NO

I opened an account with Ally a few months ago with no drama. My initial deposit was a rather large check which took a normal amount of time to clear. However it's only online, so it's impossible to deposit cash, but you can deposit checks through their phone application. I have successfully deposited many small checks into my checking account over the last few months, with no problem. About 3 weeks ago, I accidentally overdrew my account by $37.00 using my debit card and immediately rang customer "service" to bail out my account. Since I can't use Venmo to transfer money to the account, Ally told me to buy a check and deposit it using the cell phone application. I bought a Money Order for $100 but for some unknown reason, Ally then wouldn't let me deposit it over the phone application. Customer "Service" then changed their minds and said to mail in the check instead, to Ally. I mailed it on the same day, and for the last few weeks Ally has been pretending not to have received it. This makes no sense because they have photos of the endorsed check from when they told me to deposit it via cell phone. I have another large deposit to make, but am very hesitant because they keep pretending they never got my lousy $100! I do not understand how refusing to deposit my check helps Ally bank. I've wasted a ridiculous amount of time on the phone trying to straighten this out, and am on the verge of complaining to whatever Agency (if anything lol) regulates these clowns.

karen zimmerman

3 months ago

They used to be great

They used to be great, and now they are awful. My complaints? 1. They are suddenly denying debit card transactions with companies I have done business with for years. 2. Their customer service agents have become incredibly rude, trying to shove you toward online solutions. If the online solutions worked for my issue, I would not be calling. I'm looking for another bank.

cynthia rentch

3 months ago

I was solicited on Experian for an Ally…

I was solicited on Experian for an Ally credit card for nurses. I thought it would be good for an up coming Doctors appointment so I was approved and was told I would receive the card in 7 to 10 days. It never came so I called and got a lady that I could barely understand. She said it was 7-10 business days and they didn’t even send it out right away. I waited the full 10 business days and still did not receive the card. I called again and was told that they would Fed Ex a card to me snd it would be here in two days. It never came so I called again and they said it hadn’t been sent yet. I was so frustrated that I told them to cancel it. I should have read the reviews before I accepted a card from this company.

travis l

3 months ago

too much mail.

Sent 4 of the same mails to my house the same day. How do you not know that they are the same letters and its from you?? Was approval/denial letters from the kia dealership i guess tried to get financed threw use. Thats crazy.

a very unhappy customer

3 months ago

AVOID ALLY BANK AT ALL COSTS

Four years ago, I got a car loan through Ally Bank. Little did I know how dishonest they would be. I currently have a balance of just over six and a half thousand dollars. Now I always thought that if you paid off early, you got a reduction in the interest. NOT WITH ALLY BANK!! My payoff balance is nearly $100 more than if I just continue for the remaining 24 payments. Also, if you make an additional payment, it is simply that - an additional payment. There is no way to specify that the additional payment go to principal to bring the interest down. I honestly think that's illegal........... finally, Customer Service is a shambles and even if you get through on the phone, which is unlikely, you are simply referred back to the website. ALLY BANK IS NOTHING MORE THAN A SHYSTER OUTFIT!!!!!!!

muhammad waheed

3 months ago

I obtained a car loan from Alloy Bank…

I obtained a car loan from Alloy Bank for a leased vehicle. After one year, I sold the car to a dealership, who paid Alloy Bank an additional $6000 for the car, and I had paid the full year's interest on the lease. However, after the car was sold, Alloy Bank sent me a letter stating that I owed them a disposition fee of $500. I contacted their customer service department, but the representative was rude and only repeated that I had to pay the fee. I explained that I did not break the lease, but rather the dealership purchased the car, yet he still insisted that I pay the fee. I have purchased many cars before, and have never been required to pay a disposition fee when the car was sold to a dealership. I request that others avoid obtaining a loan from Alloy Bank, as they may also have to face similar difficulties.

mark

4 months ago

Beware, please read this warning.

PLEASE, don't ignore the negative reviews all over the web, and I highly advise against using them based of the small percentage of folks who say they had a good experience, especially those telling you to ignore the negative reviews. This company is bad energy and it's not worth the risk. They stressed me beyond belief by essentially holding $1#,### dollars of mine (life savings) hostage shortly after opening a new account. Forced me to jump on a call and it took hours of my life away, and they asked me bizarre questions and made me feel like I was be interrogated by police officers. Was hard to reach someone who I felt somewhat comfortable talking with too, as I kept getting a call center in India (no disrespect to those hard working people obviously). This bank is not your ally. Many other banks who will not cause your blood pressure to boil over. I signed up before reading reviews (big mistake I made). After reading reviews, this practice of freezing your account access is more common than imagined. And the sheer number of complaints of them essentially stealing people's money, are not uncommon. That's scary. Luckily I was able to pull 99.9% of my money back to the original bank via ACH, but not without stress. As soon as my receiving bank saw the money, I get an email from Ally saying my account on their end was closed. I stressed for another week thinking that maybe the ACH would get messed up and the money would bounce back to a now nonexistent account. Thankfully, after one week, it seems to be safely back into my bank. I check daily now just to make sure (literal PTSD from this experience). All in all, this bank is bad energy all around. Run the other way. They still owe me about $110 (initial deposit), but I'm done with this entity. Hopefully they do me right and send that $110 as a check to my house. If not, I will just walk away and let that sit in the ether forever. I just want to move on from this experience. Ugh. Worst experience in my entire life.

maryanne chisholm

4 months ago

Ally? Not so much.

I have an account with Ally, that was drained by an identity thief. Based on the number of complaints I have found online, I see this is nothing new. I knew this thief, I worked with her and had authorized a charge for up to $100. She had all of my information, as well as my husbands. Despite her being in control of my computer at the time of these transactions, Ally has continued to ignore this crime. The people I spoke to claim that because I had an existing relationship with Coinbase, which was where she illegally sent the money, this was the reason Ally denied my dispute claims. I filed police reports, FBI reports - the total amount stolen was over $13,000 USD combined with other accounts she had accessed. We were devastated by this. Ally made this decision within 6 days, refusing to permit an appeal, even with my offer of a sworn affidavit to the fact that I did not authorize more than $100 on up to 2 charges, combined. I did this via ACH, which she never even used. Ally’s position is that existing relationship means denial. Period. This is theft. It is a felony theft, and I filed charges. I sent proof this woman was in Federal custody, and sent the full sheriffs department report, as well as a full report with evidence, to the FBI via IC3. I have spoken with an attorney who suggested we sue for $50,000 or more in light of further duress and damages. I’ll have to save up to afford his retainer, and I’m crushed by this. They refused to advocate on my behalf despite all of this evidence of multiple crimes. I’m angry, and it appears that Ally is saying if any of us have a relationship with a company that has regular deductions, and someone takes illegal control of our computer and data, it will NOT protect us from exorbitant withdrawals to that same company that deviate from our spending patterns; because of that previous “relationship” and our prior “approval” for normal expenses. If we are victims of theft, or identity theft, we are screwed. DENIED - and no appeal, no provisional credit, no call to the Sheriff’s department, or the FBI agent listed, no real investigation. Just - “Too bad, we do not care, and we will not be your "Ally" despite this being an infinitesimal amount to our billion-dollar company.” This person stole our rent, they stole our ability to eat, they stole our identities and Ally is in this case my adversary.

michael

5 months ago

All in all good experience

All in all good experience. App and online page are easy to use, though they lack some advanced features (e.g. selling specific tax lots).

harold pinter

6 months ago

Impossible to set up an account

Pain-in-the-ass to set up an account. They seem to be warm and friendly when setting up the account. Set it up. Seemingly no hurry to make the first deposit. Then a flurry of letters threatening account closure. Then made it difficult to re-access the account to make said deposit. Worthless chunks of ungulate dung.

kyra odum

6 months ago

Use a Real Bank!

Use a real bank!! I’ve been trying to pay back $100 from a check I didn’t know wasn’t good, but they still approved instantly. When I went to add the money to my account to bring the balance out of the negative, I was told that my account was locked and closed purely because it was in the negative, as a result of their negligence. They told me to zelle the money, but I couldn’t access the account. When I tried to wire it, it got sent back. I sent a check, and it was mysteriously never cashed. Now I have a credit collection agency hassling me about $100 that I’ve been trying to pay off for months. I thought they would be a good bank to have a second account with, but after all this I wouldn’t be surprised if they have a security breach or account scandal down the road.

7 months ago

Horrendous Employees

Love the rates at a virtual bank, but the customer service is non-existent. Ally needs to train it employees at their end of emails how to not only read messages, but understand them. The copying and pasting of information completely unrelated to inquiries is unprofessional, disrespectful, and sheds a bad light on the intelligence of these employees. You know what they say, poop flows from the top down.

doug stalnaker

7 months ago

Dirt bags

Dirt bags. They are holding my money hostage pending some “investigation’. It has been 5 business days since they locked my account and every time I call I get a bunch of garbage, and kind of a snotty attitude from them. I’m glad I don’t have all of my money in that account, or I would have some serious problems right now. I didn’t do anything wrong, but I am being punished for some reason. Ally sucks. Stay away from them.

8 months ago

My account was charged for the Amazon Prime*HV Amzn dot com/bill, WA, USA

My account was charged for the following: Amazon Prime*HV Amzn dot com/bill, WA, USA $14.99 However, my card has never been shared on any website including Amazon. I have never used it anywhere. It was stored in the locker at home. There is no indication on the Ally online account or mobile account statement that this was a debit card transaction. There is no debit card information or number on the transaction. The rep could not explain how this happened and forwarded the call. I am on hold for more that 15 minutes now. Update: I hung up after waiting for more than 30 minutes. I still do not know how this could have happened.

jannifer lively

8 months ago

Can log in but cannot access my acc't…

Can log in but cannot access my Ally account. It's been NINE DAYS! Been on the phone with their 'service reps' every single day. They always say 'Our techs are working on it. It might be 7-10 more days.' OUTRAGEOUS! ►I have tried FIVE different browsers, two different laptops, emptied cache and cookies, temporarily turned off firewall and VPN, and reset the modem. ►Have you ever, EVER heard of any company, esp a bank, taking forever and leaving the customer hanging. . . with NO reassurance of what might have happened on their end to cause this and that it will be corrected ASAP? ►I found my correspondence with them from 2016 and it was the same problem that never got fixed so I closed the acc't and vowed to NEVER use them again. . . but here I am.

michael rivera

8 months ago

Crooks

We refinanced our vehicle a few weeks ago and I received a "paid-in-full" notice from Ally a few days ago. They still took a $611.00 payment out of our bank account yesterday and when I called them, they let me know that they "apologize for the inconvenience" over and over like they were reading a script. Then they let me know that it will take 10 business days for the money they took electronically from me to clear and ANOTHER 10 business days for them to MAIL me a check. I talked to a supervisor, and she was zero help. But she did apologize for the inconvenience.. How does this large financial institution not have the ability to send funds back electronically that they wrongfully took? Unfortunately, you can't reach anyone that actually works for the bank. You just get the outsourced operators.

coinloaner

8 months ago

The WORST Banking Experience of My Life!

This is by far the WORST banking experience I have ever had! They locked me out of my account, conducted a bogus investigation, and barred me from ever opening another account with them simply for the crime of transferring money to MY OWN ACCOUNT! Why would anyone do business with these fools?!! This institution deserves to go under and disappear like chaff!

jim carte

9 months ago

Good bank, great online, good products, so so customer serviceomer service response times have…

Customer service response times have gotten worse in the last couple of years but still is not as bad as others. Great website, easy to use. Wish I could close CDs and open new ones without calling to move the money. Good interest rates also.

julian peters

9 months ago

This bank is rude

This bank is rude, unprofessional and holds your money hostage. AVOID LIKE THE PLAGUE!!

george

9 months ago

STAY AWAY

STAY AWAY. I had a Range Rover financed by Ally bank through the dealer. when I returned the car after a 36 months lease I did not get a final statement for over 10 months and when they sent it they were asking for over $4200 and it was all incorrect and they claimed they received the car late although I had the document from the dealer confirming the date I returned the car. they sent for collection (my credit score was 840 before) so at the end it settled it with the collection agency for half the amount but still it significantly dropped my credit score which I did not know. The worst bank. the worst costumer service. I am shocked they are in business.

9 months ago

They Didn't Treat My In Way That I Felt They Were My Ally

I do not feel like this bank was ever my Ally. They would promise to do things and then not do them, or they’d promise not to do something and then do exactly that. And they’d back track on these assurances/problems without notifying me. I’d be waiting and after nothing happening by the time they said it would happen, have to waste time calling in to find out they changed their mind. They couldn’t even treat me with the basic level of respect and professionalism. For almost two years, I tried to get them to change my name in their systems to my correct name, which they kept messing up repeatedly. Numerous times, I provided them with identification documents to prove what my correct name is and dozens of times I was promise they had fixed my name in their systems, but almost two years later, they still don’t have the correct name. Let me give you an example from the last month that perfectly encapsulates my experiences with Ally for years: On January 26th, I received an e-mail saying my 1099-Int was ready. I spent about 20 minutes trying to find it on their website, but couldn’t find it anywhere. I then wasted about 2 hours on the phone because it wasn’t where they said it should be in on their website. Eventually, a guy told me the 1099s wouldn’t be ready until Feb 1. That begs the question: why did they send me an e-mail on Jan 26th saying it was ready if it wouldn’t be ready until Feb 1. On Feb 1 it also wasn’t where they said it would be, leading to more wasted hours on the phone. Then they agreed to send me it via a secured e-mail message. Several days later they did, only the name was wrong. I called them and was told they would fix it and send me an updated one. Several weeks, several secured e-mail messages that didn’t work, and many wasted hours on the phone, I was told they were going to send me the corrected 1099 via normal e-mail later that day. Nothing came that day. Nothing came the next day. So two days later I called in. After spending about half an hour on the phone, I was informed they wouldn’t be correcting the form. They said since they never had the name right in 2022, they weren’t going to change it on the form for 2022. Since they repeatedly made mistakes in 2022, they decided they weren’t going to fix the problem now in 2023. To get to this decision, they wasted almost a full, 24-hour day’s worth of time. Does that sound like an institution that is my ally?

andrew ison

9 months ago

never sent welcome package for my Auto

never sent welcome package for my Auto, and then put 30 days late on my credit report for very 1st payment. I have never been had 30 days late on my credit report for an Auto loan since I was 16. I am 36 now. Dispute process that they promised easy was never reversed. On top of that, They drafted money out of my account with out being enrolled in autopay. then to refund they wanted me to wait 14 days or more possibly for a check refund?? TERRIBLE BANK THE WORST

peejay

9 months ago

This company has the rudest customer…

This company has the rudest customer service representative I have ever encountered. Also they make it impossible to pay your bills online perhaps to ensure they can charge interest. If you have a choice to not go with ALLY you will regret it. I certainly have.

samantha frederick

10 months ago

Love using ally for by HYSA

Love using ally for by HYSA! Easy to use the app and I like to track my goals with the bucket features!

mordechai goldfeder

10 months ago

this is the worst bank to deal with…

this is the worst bank to deal with unfortunately if you buy a Chrysler you don't have a choice. I will never buy another Chrysler again. Ally has the worst customer service, they change your account and don't give you options to pay unless you want to pay a service charge... beware Ally bank will only give you misery.

10 months ago

They lie

They lie, report late every month to my credit bureaus with no excuse. Just blatantly lie.

terri foster

10 months ago

Good Experience

I've been with Ally for a year. They've been great for me. I have one checking account and two savings accounts. Ally is not my primary bank. I get automatic withdrawals from my regular bank account into the savings account. I put money into the checking account to pay off one of my credit cards (because Capital One wouldn't connect to my regular bank account for some reason.) I've never had an issue. Never had a reason to contact customer service. The website and app work very well. The interest rates are always increasing. The one flaw for me is how long it takes to transfer money. If I want to schedule a payment or transfer to my bank account, it schedules the transfer for a few days from that date. It has always done what was requested on the date it said it would, but I wish it was 24 hours or less on the turnaround time.

rs perez

10 months ago

Inaccurate information and it seems…

Inaccurate information and it seems they want to play games with your payments. Paid off the loan on the car and went to my account on line. My online account says I still owe $19.20. Called customer service so as to have a clear understanding. Customer service says I owe $19.21. After beating that around I decided to make a payment of $19.35 just to make sure I exceeded the requirement. The web site continues to tell you to check your required payment amount. I gave up, paid $19.35 and headed for Trustpilot to give them a 1 STAR review. My wife and I will be in the car market soon, and Ally Bank did NOT make the short list. Regards to all, Bob P.

angel villalpando

10 months ago

Holy heck- if there was a way of giving…

Holy heck- if there was a way of giving a negative or partial star I would definitely choose that. Everything was seemingly okay with my account, until one day it started getting declined left and right. I immediately call in and the representative states that everything is okay on their end, but I could check with the security department if I wanted to be sure. The hold got long, as since she said everything was okay, I didn't wait to talk to account security (she did not say it was necessary, she said I could check to be sure). Fast foward to me trying to make another purchase with my card like a crazy person; Wow, to think that an Ally credit card could be used like a normal ol' credit card was a huge mistake! I get declined again, all for purchases well below my FULLY PAID OFF, available balance, DECLINED, DECLINED, DECLINED. I call back and someone who has fluency to their English finally answers and tells me that my account was flagged for fradulent activity-DUE TO A PURCHASE MADE AT A COFFE SHOP I GO TO ALMOST EVERYDAY. Then, to top this all off, it turns out that the security department only works 9-5 LOL. LIKE, how can you freeze my assets at any given time at any time of day but the only department that can undo that is out probably doing cocaine with cheap hookers. LOLOLOLOL Then, after wrestling with an automated system fit for the first 1984, telesales experience, I got through to the security department. The immature female on the other line didn't like the logic I presented to her, so I'm pretty sure she locked my account again, because she had the audacity of telling me "you're all set," knowing damn well she had probably raised the security on my account lol.. Anyway, I just canceled my account. Screamed at the poor supervisor Michelle. Unfortunately she was the one that got the short end of the stick on this, but at the end of the day, if you're okay with associating yourself with such a backwards bank (let me remind you that banks already provide no tangible service as it is), then maybe you deserve to get yelled at. The girl kept trying to overcome objections (at the worst possible time) and I think my level of yelling and frustration caused her to hang up the line without reading my cancelation disclosures.. In fact I was just bluffing and wasn't going to cancel... she canceled without my verbal authorization. Isn't that illegal? Damn shame that good business can be done by inefficient personnel, no? Get your credit elsewhere-unless you're down to have a conversation with these turds every day.

philip cole

10 months ago

Somethings going on with Ally and it…

Somethings going on with Ally and it ain't good! I was limited by Ally to an RMD w/d amount to approx. $700 when I wanted $1600. The MD in the term RMD stands for MINIMUM distribution, not MAXIMUM distribution. RMD rules say: Account holders can and do take more than the RMD. If you have multiple IRAs, you may be able to withdraw the total from just one. THAT'S WHAT I WANTED ALLY! The Federal government is concerned that taxpayers will not take enough distribution, not too much as your agent explained. Under his view it would take years for my wife to zero out her account with Ally’s confined RMD withdrawals. I don’t want a phone call to explain this as your support doesn't agree with me or the govt. policy. I need a written explanation through email or letter misunderstanding on this issue. NO RESPONSE ON THIS REQUEST.

linda

a year ago

1) Hold times are over 60 minutes

1) Hold times are over 60 minutes 2) After confirming no early wd penalty due to RMD, I was still charged. 3) Many calls and secure emails (promised to reply in 2 business days) are still unanswered 4) Tried to deposit the check I received from Ally, using Ally Online Deposit, but it was rejected. 5) No replies this issue as well

j burr

a year ago

Went to set up new account

Went to set up new account. Since than nothing but problems. No answers and no help.

john aitchison

a year ago

the rep I talked to re my problem was…

the rep I talked to re my problem was the most knowledgeable and helpful rep I have ever experienced dealing with banks

salman a

a year ago

I though that I joined Ally on a…

I though that I joined Ally on a Wednesday, come Friday, they want more actions from me: The want me to verify my current Checking account. I thought that this was done, while I was on the telephone with them. Why do it again? Oh, their CS is in India, which explains their trouble with the English language, and Arab-Americans.

bj baughman

a year ago

Ally bank closed my account for 2 days because i want my money back from matured cd.

Ally bank closed my account for 2 days, then send me emails saying they sent me a message. I have 3 cds with them. I told them i dont want to renew the no penalty cds. They transferred one small cd when it matured but renewed the other. They wont return my life savings. In march another cd will mature and i am afraid they will say they renewed it. I am 85 years old and they are trying to steal my 55,000.00 savings. Where is any help??? I dont know what to do about a crooked bank. They refuse to verify me when i try to log into my account.i havent done anything except say i want my money from my no penalty cds.

george black

a year ago

Online banking with ALLY has degraded…

Online banking with ALLY has degraded so badly in 2022 we became afraid and switched banks. Their stock price is crashing and we think they are experiencing liquidity issues. Insane bank regulators are allowing Ally to prevent customers from paying scheduled bills and accessing accounts. We just move $40k out to a safe bank. WHEW.

robert

a year ago

Very bad customer service

Ally Bank is good about taking your money but fails big time when it comes time to give it back. Expect a bunch of paper work and many days waiting when you try to transfer the money out. As of today, I am waiting 12+ days for Ally Bank to wire transfer money to another bank.

scott m

a year ago

Ally brings on 3 stooges customer service

Ally customer service quality has really gone downhill recently, not sure why. I scheduled a wire transfer 3 DAYS IN ADVANCE to buy a car at an out of state dealership. 1ST Ally customer service rep next-day verified the wire request and said the scheduled transaction should go as planned since he’d now list it as “expedited” in their system. 3 DAYS LATER (Purchase day morning): Still no Ally email or app notice of processing underway, so I called. 2ND Ally service rep said 1ST rep had not changed status in system, apologized and said to watch the app or email for progress. She reminded me that “wire requests are completed in the order received”. I reminded her that Ally had received THIS wire request 3 days prior, and she acknowledged. Still no word and now pushing the 3:00pm deadline used for SAME DAY wires, I called again. 3rd Ally rep told me “I’m glad you called me back now” … because that wire (still) isn’t on today’s wire processing list. She said she’d make sure it got sent on for processing same day. I told her that she was telling me the same thing the 2nd rep had told me. 3rd rep said she’d keep me on hold while she called the responsible department to verify this “because you sound like you need reassurance”. She added that the wire would be deposited today by the 6pm deadline and to “ignore emails & the app” Ally then emailed me at 5:09pm that processing was underway. 5:33pm email said wire was sent. Was it? Unfortunately (for me), dealership’s finance office closed at 5 and so can’t verify wire to release my vehicle. I’m writing this review sitting in an out of state (Michigan) motel room. I have to go back to dealer tomorrow morning to see if the Ally 3 stooges ever finished their show.

ron tone

a year ago

THIS IS ABOUT ally.com INVEST

THIS IS ABOUT ally.com INVEST. horrible and beyond horrible AND they should all be in prison. I HOST a tv show on SCAMS and no scams. AND THEY ARE In my face JUST daring me to get them arrested. THEIR on the phone INVEST reps TELL ME that their INITIAL on the phone INVEST REPS lie about how OFTEN then manually manage the INVEST side. THEY MANAGE it VERY un often. THUS helping your MONEY collapse into the 11.2 % abysmal contraction that hit the MARKET in the united states. ALSO......when you are forced to FORM a disputer with your credit card money TO TRY and get your PRINCIPAL money back. ONCE ally HEARS of the dispute. THEY then,,,,,,TRIGGER another trigger that DIS ALLOWS YOU FROM ever depositing money again.AND THEN they tell you that you can sell out at any time and WITHDRAW at any time. AND THEN that is an intentional lie as well. AS THEY force your account TO SELL out of the INVEST position and force you to withdraw. AND all investment companies are NOW doing this. ITS CALLED....then NEW united states of america ANTI CHRIST country. AND THERE is other data financial evidence that SHOWS. that,,,,,this entire ONCE decent country IS SO FAR into intentional hell thats its all mind boggling.....TO KNOW how much INTENTIONAL demonic evil most of this countries people ARE ENJOYING the evil about.

ms m

a year ago

WORST RESOLUTION TO CUSTOMER

THE WORST RESOLUTION! HORRILBE! A NIGHTMARE! For years Ally customer service was actually good. In recent months, it has dropped to it's lowest level!!! Ally added the wrong debit card number to my checking account and they refuse to remove it. They have told me it is impossible to remove the erroneous card number that they added. The only recourse is to disconnect the checking account, re-order a new checking account with a new debit card number. I have spent months attempting to get this Ally created problem resolved! Shame on you ALLY! SHAME ON YOU!!!

dr. gunn

a year ago

Missing social security deposit

Missing social security deposit. NEVER been late before; now it is just not showing up and is several days late. SSA adamant that the payment was sent, routing and account numbers are correct. 'Customer Service Operators' at Ally give me a different story every time I contact them on this. Transfer me to some other no nothing who just lies openly. Since starting the electronic paper trail on this my debit card has been blocked and can't seem to get it unblocked even after being assured that it is good to go. The more I try to find out where my deposit is the worst the nightmare gets.

lou gagliano

a year ago

Horrible customer service

Horrible customer service. Called them wanting help with a new IRA cd. There was a 58 minute wait so I waited. Finally after an hour someone comes answers says hello how can I help then the line cuts off. Called back this time I got an option for a call back. Over an hour later a woman calls me and she has no clue what an RMD is. She gives me an incorrect answer so I go to the web site and send a secure message. I get an email saying that they will get back to me within 24 hours. 4 days later they answered back. I have decided not to open my IRA cd with them and closed out all my accounts and will bank with Syncrony where you can talk to a live helpful knowledgeable person and they have even higher interest rates.

pierre

a year ago

Worst banking experience in my life

Worst banking experience in my life. Couldn’t get my money back from a business that took $700 from me. It took them 4 months which is past their policy time and failed to get my money back. They have cut my card off getting gas and locked it and wasn’t able to use my money for 5 days ( I was stranded) they have 1+ wait times with no call back. They disconnect every time your on line with them so you’ll have to wait an hour multiple times just to get a point across. They tell you different things than last time you called. Nobody keeps up with anything. They owe me $552 that they’re investigating even though I close my account months ago. I still haven’t received my money because an investigator is supposed to call me but it’s been a month still no call even though they ask me to call back every two days because they’re not allowed to update me. You better off getting this bank account just to sue ally bank

mike steele

a year ago

They used to be good but something…

They used to be good but something changed and it become a horrible ordeal for us to deal with them. Customer service is non existent and we are closing our accounts.

vicki

a year ago

Ally is GREAT for saving

I would not recommend Ally as a sole account/ bank. I have a savings account and they pay decent interest with no minimum. It's good for spenders like me- it takes days and days to transfer money to another account! I deleted a star because their site is slow and difficult communication with customer service.

m coffeecation

a year ago

I like Ally Bank

I like Ally Bank, a lot. Intuitive website, easy check deposits, customer service helpful. I switched to Ally Bank when People's United was acquired by M&T. The money I've saved at Ally on fees alone is worth the change. Reimbursement of $10 a month toward ATM fees out of network. In network free. Interests rates on the checking and saving are great. I'm suspicious of all of the BAD reviews. It doesn't seem legit or there are a lot of dummies out there.

dwalto

a year ago

Horrible Customer Service

This is the second time I've tried to contact customer service and had to wait 90 minutes to speak with a representative. Today I'm trying to stop an IRA rollover to the same term CD and have it rolled to IRA savings. They don't allow you to do this online so you are forced to wait 90+ minutes to speak to a representative who can implement your request. I've had an account with Ally for many years and was always pleased with their customer service- but no more. I'm moving to another bank. Something is seriously wrong here.

ted mittler

a year ago

Won't let go of my money

Two weeks ago, I wanted to transfer funds from my CD to a larger one paying more interest. Can't do that online. Have to transfer funds to another bank (not Ally), and then transfer funds back to new account. Tried that. Too large an amount for transfer. So I asked for a check. It still tells me too large to transfer. If I ever get my money, it is not going back to Ally.

ron cobley

a year ago

US Citizen....Opened an account from…

US Citizen....Opened an account from overseas many years ago, used to ne great service by phone. Now they don't answer the phone for like an hour when I call and also now want a connected US phone number (which I don't have and have not had for years and did not have when I opened the account) to even access my account. Did any genius in their decision making process ever think this through?

nolan patrick

a year ago

Use ALLY to supplement your bank, not replace it.

This is an excellent place to keep a rainy day fund and maximize your interest, but keep in mind there are many limitations. Still, I think the APY return is worth it. Sending wires to different, non-verified accounts is an absolute nightmare and customer service wait times are lengthy w no call-back options. You have to wait out that god awful voice over every 30 seconds, which is ridiculous. My advise is to use Ally to supplement another bank, not replace it. If you need to move money, send it back to your verified checking account at another bank, and transfer from there. This may add 2-3 days, but believe me its worth dodging the headache. You WILL NOT receive a notice for a failed transfer, and that has burned me. Also, you have to verbally confirm every piece of info from your transfer. That process took over an hour and was incredibly redundant.

customer

a year ago

They deserve no stars

They deserve no stars. There service is horrible. The wait times are an hour or more no matter when you contact them. If you get through (big if) they send you around to others who all know nothing. They are the worst. Once they said it would be over a 2 hour wait and to try back later. So, i tried at 6am, and still over 2 hours. Something very wrong.

magda g

a year ago

Long Wait Times/False Advert on Wire Transfers

Wire transfer was submitted before 3 pm ET a FULL TWO DAYS before needed to go into escrow on closing on a house. Website says that wires are processed same day if submitted before 3 pm. After 24 hours and no verification call, we spent >3 total hours on hold to finally get a hold of someone who said it was "delayed" but could give no reason why. When asked to speak to a supervisor, was advised that since wire reviews took place in a specific department, their supervisor wouldn't be able to help and that we should call back next morning. Called back next morning (day of closing) and have been on hold for 68 minutes already so far.

jerry overcash

a year ago

An online bank with customer service you cannot reach.

Having an online bank that cannot answer your customer service calls in less than 45 mins makes no sense. Ally questioned a charge to my debit card, which I immediately validated. They responded that all was well and the card could be used. I subsequently stood in line at the DMV only to find that my card was refused. I called Ally. Held for 45 min listening to a recording telling me how important I was to them. After someone finally answered I was sent to 2 different departments before someone would finally release my card for us. Embarrassing, frustrating, inconvenient and totally avoidable.

alysa

a year ago

Customer service needs help

Why do you have to wait an hour + no matter what time you call. Also you customer service employees are not that knowledgeable. I even had one hang up on me after waiting for 2 hours. Seriously you are a bank. This is over the top you really need better customer service department.

tamara cooper

a year ago

They froze my brand new account

They froze my brand new account, because I had money deposited on there and without the debit card I wanted to access my money. So I connected that account to my other bank accounts to attempt to transfer the money into an account I do have the debit card for. They since have closed my account and the money is unaccounted for at this time. I have called but it takes half an hour to get anyone on the phone and they have to redirect me to someone who has been assigned my case to review. That someone has not felt the obligation to inform me as to where my money is at this time. I was told that IF the money was legit they'd mail me a check. However I had recently moved and I don't know when or if I'll ever see the rest of my money. Thankfully I was able to transfer some of it before they froze my account. I'll never recommend this bank. It's been nothing but trouble.

ericka

a year ago

ALLY BANK CAUTIONARY TALE FOR ANYONE…

THIS IS A CAUTIONARY TALE FOR ANYONE WHO IS THINKING ABOUT ALLY BANK. DO NOT DO IT. YOU WILL REGRET IT. BANKS WITHOUT BRICK AND MORTERS ARE A SCAM. DO NOT DO IT. I was a customer since May 2021. I thought they were convenient and no hassle. After the first year i went through a divorce and that's when my issues with them really started. i utilized the negative overdraft option to much and they closed my account. I understood that, but they claimed they sent me a letter a month beforehand telling me that was their plan. The app and the online system communicated to me that i had until November. They froze my account on pay day and i have not received money. I called and yesterday I was on hold for close to three hours and still nothing. I am on hold as we speak and they said 40 minuets. I need my funds and i need to pay my rent. This bank literally left me with no money, froze my account and has me on hold for three to four hours at anytime again, STREER CLEAR OF THIS BANK!!!!!

plk

a year ago

Find Another Bank

I have been a customer of Ally for years but in the past year the customer service I would rate now as “F”. The automated phone line is worthless and most of the time it takes 20-60+ minutes of hold time to talk with a service associate. Online is frequently totally or partially unavailable or not working. It takes days to receive answers or help using their secure email. Not worth the aggravation. Bank elsewhere.

diane bazinett

a year ago

On 9/30/2022 I moved my money from Ally…

On 9/30/2022 I moved my money from Ally after being a customer since 2016. The reason was lack of getting someone on the phone in a reasonable amount of time. The representatives are all fine but Ally is obviously not hiring enough people to resolve this issue. I also noticed that it takes forever for my account information to load. To top it off, when I moved my money from Ally to another account they declined the transfer saying "insufficient funds." Took over 35 minutes to get through to Ally and asked them what the heck they were doing. They said I had the funds but it was a "timing issue." Bunch of crock. This caused the other bank to close my account I had set up and took me 4 HOURS in order to resolve the issue. They are going to have a lot more people closing their accounts with the way they conduct business. Unacceptable. Love the bank I'm at now - they answer their phones promptly.

james

a year ago

Going Downhill Fast

I've been an Ally customer for years, but recently, their service has really gone down hill. Wait times to speak with a customer service rep have skyrocketed (I'm talking an hour or more vs. 5 or 6 minutes in the past), "instant" debit card transfers from Apple Pay, Google Pay, etc. take 24+ hours to process, debit card transactions are declined for no explainable reason, Zelle sending limits are reduced randomly... the list goes on. Another point of frustration is their new "CoverDraft" service. What's the point of offering an overdraft buffer it if customers can't use it reliably? I tried to use my card to spend $10 to get lunch... declined. But Netflix goes through just fine and overdrafts my account $15+. I'm switching back to Wells Fargo, they haven't ever given me half as bad of a headache as Ally has recently.

cleave elmore

a year ago

I have been an Ally customer for two…

I have been an Ally customer for two years. Experience very long hold time when making attempts to contact them. I want to transfer money from my savings acct. to a certificate of deposit, and need some info.....I will transfer my money to another bank. It is obvious that they have some very serious problems.

joseph

a year ago

Bank

They aren't always knowledgeable about there apps and have LONG wait times

christopher

a year ago

Never a problem with Ally

I have never had any problem working with Ally. Reading all the negative reviews made me wonder. I have dealt with customer service on the phone and they were great. So far, I feel confident with them having my money. Their interest rates for savings are always on the highest leading edge. 100% satisfied.

dcarlisle

a year ago

Slow and don't do things like an Internet Bank...

This company says they are an Internet Bank BUT they won't do much electronically. Five years after paying off my loan the lean is still on my car at the BMV, naming Ally as the lean holder. FIVE YEARS! BUT when I called Ally to get a lean release letter they won't email it! They will FAX it but not to me to the BMV! Who even uses faxes these days ? Even the BMV's faxes are delivered electronically to their computer! SO why not just email it! I messed with Ally trying to get them to fax it for 10 days with no luck so I just called to have them mail it. I was told 7 to 10 business days! WHY! Are we in the 21st Century? Are they? I'm telling you, this has been one of the most frustrating things I have gone through. And if I can't get what I was originally quoted for my car because I couldn't get the lean released, I am going to be even more unhappy than I am right now! If you're going to call yourself an Internet Bank ACT like an Internet Bank. Go paperless! Electronic! SO glad I didn't go through them with my new car!

wmz

a year ago

Execrable service

Couldn't agree more with previous bad reviews. Tried to send 2 Zelle payments. The first went through with no problem. The second did not - for no explainable reason. And they froze my accounts - again for no explainable reason. After an hour on hold and transfers, all the customer bad service rep would tell me was that they had received a 'fraud alert' from Zelle - but had no idea why. Transferring my money tomorrow.. Don't use them.

t. nguyen

a year ago

Your deposit money in Ally via Zelle transaction is NOT SAFE. It may be reverted to senders without your approval..

I got Zelle money from a client via Zelle to my Ally. After 5 weeks, Ally reverted the fund and deducted my bank account without my approval or any communication. After a day of contacting them, Ally said that because Zelle sender reported to his Wells Fargo that the money was sent by error, Wells Fargo reject the transaction. It means that the Zelle payment that you got from Ally is not safe at all if the senders just report to their banks that it was sent by error. Now I moved all my money from Ally to Sofi and other banks. Same interest rate but better customer service.

chad dorman

a year ago

Awful Communication -Records

I don't want to give a star, but that's the lowest option. This is literally the worst company, there was one other I always struggled with too. Most company's are ok or good. I have spoken to probably 20 people faxed documents given specific details. Burt they still say I owe them, truth is they owe me almost $700. Car was totaled, Auto insurance and GAP both paid

august

a year ago

Don't even bother if you use Zelle

They have blocked my Zelle three times now, all when I have been sending money to the same person the entire time (Usually in sums of 500-1k, for reference the limit for new accounts is 2k). Wait times are long and to get my Zelle unblocked I usually have to be transferred between 2-3 people, easily taking up 2+ hours of my day every time this happens.

jamie rhoads

a year ago

If you want to send a Zelle from this…

If you want to send a Zelle from this card, expect to wait 2 or 3 days for the money to hit. Also, about the same wait time for electronic checks. Complete trash!!!

lawrence wendt

a year ago

Bill Pay Delays are excessive

Have had Ally accounts for a long time. Unfortunately, service has declined steeply over the last few years. Most recently I used the bill pay service to generate checks and the bills that were supposed to be processed on September 1st and 2nd have still not been provided to the payees. It is now the end of the day on September 9th and no checks (there are 5) are received. 37 minute wait for a chat with a live person. A week ago I tried to call and it was 7 hour wait. When things work as expected and it can be done in the e-portal, Ally is fine. If anything goes wrong or you have a question that cannot be answered by the AI bot, it is not fun. I hope someone at Ally is listening!

roger

a year ago

They just don't care about customers.

They just don't care about customers. My debit card stopped working - not sure why, and nothing online suggested any problems. So I called, and quickly talked to someone who said there was no problem. When I told her the card had been repetedly declined, she said I was lying (not in so many words). Over five hours on the phone later, no answers. Each Ally Bank rep I speak with gives different answers. They just tell you anything they feel like - there's no way to assume that, just because you're told something, it is in fact the truth. Also, for those of us who are Americans living abroad, please note that they are utterly unable to deal with non-US phone numbers or addresses and will routinely screw up both. They will promise to call back, and they won't do it. They will change your address so that it doesn't match what you put on an online form, blocking your card. You can try to change it back, but it takes hours and it'll revert to something wrong soon enough. This used to be a great solution for US expats. Now, it's just a constantly-deteriorating customer service hellscape. I'd strongly recommend avoiding until they fix their customer service.

allie

a year ago

High levels of spam and difficult to opt out

They send so much spam that I will never use their services again. Its overwhelming. The majority of companies do not make opting out simple. You often have to confirm you're opting out and blocking them is ineffective. You have to open up the unsubscribe and enter your email, click unsubscribe and then confirm your choices.

eric hecox

a year ago

I get a text from Ally

I get a text from Ally, it seems I'm behind a payment on the car. I closed my business to take care of my wife, who is now bedridden with MS, and closed the two business accounts. I searched diligently for any automatic payments coming out of those accounts before closing them and must have missed Ally. I get a text about this, and since I will NOT talk to Bots, I called to speak to a person. After an HOUR I hung up. Do you Scumbags want money? Have a HUMAN BEING call and ask for it!

jim

a year ago

Beware! Higher interest-lowest customer service

Several years ago I moved a large part of my cash retirement savings to Ally to get better interest rates. The interest is better than my credit union and old bank, but beware. This is my third time to need to access my account to move money and am unable to access my account. After >30 min on-hold and speaking with customer service, they were unable to get me into my account, despite giving all security info and doing "troubleshooting". I was then told it would be at least another 15 minutes to get in touch with "technical support". My only option at this point was to move all my funds out to my other bank. The customer service person did this very efficiently. I will get my funds in "3-5 business days." If you want a fraction of a percent more return on your savings it might be worth it, but not for me. I Thank God this isn't an emergency.

juana hernandez

a year ago

No hay trato con los clientes,mi esposo…

No hay trato con los clientes,mi esposo y yo tuvimos COVID pero estábamos muy mal,pedimos una extensión y fue dada,pero los documentos fue en inglés y no entendimos q teníamos q pagar 189.00 dólares y hablé con una supervisora y en verdad no hubo ayuda, voy a tratar de pasarme a otro banco,nunca habíamos pedido una extensión y los pagos lo tengo automáticamente.

joel camacho

a year ago

Ally used to be great, but has gone downhill fast. Terrible customer service, outdated and buggy tech.

I used to love Ally. Was with them from 2013 until recently. However, I've noticed that their customer service has gotten worse and worse over the last few years. Wait times have been getting longer and longer. Last time I called, I waited almost 80 minutes to speak to a rep. Reps promise to get back to you and never do. After waiting a while to speak to someone, I was told their system was down and they couldn't help me. What a joke! I would not be surprised of the above, since their tech is very outdated and riddled with defects. The Ally app is incredibly buggy. They are one of the few banks that still issue old fashioned debit cards without NFC. I've also had quite a few very strange transactions get mislabeled with the wrong merchant's name, leading me to believe that the transaction was fraudulent. Ally admitted it was their system that was causing these issues. However, I suspect something else is also amiss that they are not revealing. Aside from the mislabeled transactions, I've had other fraud alerts pop up, and in the last few years, have had to have my card replaced at an alarming rate. Others have speculated Ally had some kind of breach, and I wouldn't be surprised. Their dispute department is horrendous and constantly fails to follow up on things and keep their promises. I opened a dispute about a refund I was entitled to get from a merchant to whom I returned a purchase back in March. I submitted everything I was asked to. I must have called about 8 times about the same dispute, because it just kept falling by the wayside. Claimed they would send me documents, but never did. Promised to call me back after a certain amount of days, and they never did. They eventually rejected the claim because apparently, all the merchant had to do was deny the refund, even though I already sent back the product. Ally, apparently, was powerless to do anything about it. At the end of the day, their "dispute department" did nothing different than what I had already done, which was reach out to the merchant. Many banks would process a chargeback in my situation, but not Ally. A Big Bank that fails to provide adequate purchase/return protection for its customers. In short, avoid at all costs. There are better alternatives that are offering much better rates, technology, and customer service.

chris

a year ago

Ally refused to honor a check

Ally honored my personal check then reversed the transaction the following day without providing any reason. Funds were available, I wasn’t disputing the amount, etc. Now the car dealer is threatening me with significant return fees and I can’t even get a straight answer as to why the check wasn’t honored. It takes 6+ hours to get a response via IM and over an hour to get through to a live agent. I finally got through and the agent Melissa couldn’t/wouldn’t tell me the reason just stated I have to call back at a different time to talk to their ‘special check department.’

amay

a year ago

I hate to write this but the time has…

I hate to write this but the time has come. I have been using Ally Bank for over 15 years, I'm guessing? Or longer. Up until about 2 years ago, I RAVED about Ally Bank. Loved it. Loved everything about them. Fast forward the last 2 years and I have watched its steep decline in customer service. I have never spent so much time interacting with them then in the past 2 years...the interactions became more frequent because of problems, long waits, then long-winded, not based in fact/reality, often leading me down the wrong path and leading to more phone calls. Today... 2-hour wait to talk to a rep because the feature that I could have utilized online - not working. Chat was a 2-hour wait as well. These poor customer service reps deserve battle pay - I am sure. At least the one's who have been talking to me. The idea that Ally was hacked on some level and has not said anything to their customers is unforgivable and the final straw that I will now be moving banks. It angers me that it is so bad that I need to up-end my life to feel like my bank is my partner. Ally Execs...if you do not understand how horrible your company has become - you better get a clue. My buck stopped with you....

amanda tooke

a year ago

Pull your money out now while you still have it

What in God's name is wrong with this place?? When I first signed up, it was at MOST a 2 minute wait to talk to customer service, they were pleasant and helpful. Instant CashApp deposit. It was their only saving grace, other than the free checking account, which I can find elsewhere (and am doing so as we speak. Don't keep your money here). No more instant CashApp deposits. Hour-long wait times on the phone, if you're lucky. In the two years I've been with them, I've had to replace my card TWICE due to fraud. Today was the absolute end. Two weeks ago, I had 4 or 5 fraudulent transactions. Bizarre scam call; the automated message knew my full name, last 4 of my social. I locked my card, and called to get a new one. After 50 MINUTES, I finally got through to someone. Halfway through the conversation, right around the part where the rep confirms my address to send me my replacement card, the call disconnects. That sealed the deal. I'm in the process of leaving this hellscape, and today I see a $1 deposit. Microtransaction scam, obviously. This was only possible if they accessed my LOCKED CARD or they have my checking account numbers. This place is ridiculous, and from the other reviews, there's obviously been a breach. Find your nearest credit union and steer ABSOLUTELY CLEAR.

rebecca mchugh

a year ago

The Watch Dog is Attacking the Residents

I have been an Ally customer since 2018. I have multiple accounts with them and also opened a traditional and roth ira for my husband a few years ago. My husband is now retired and has a terminal illness. All we wanted to do is move his 401(K) money to his traditional IRA via a direct rollover, a form I downloaded from their own web site. We got a call to contact them for info verification. Fine. I understand. However, for over 15 years, my husband has delegated our personal finances to me, so he knows we have accounts there, but was not certain exactly what all we had. Furthermore, he has been on pain medications due to his illness. his thinking has been cloudy thanks to it, and the phone was skipping. He has rarely if ever had to jump through the hoops and so he was not able to complete the third degree excessive line of questioning. Even more, the IRA agent claimed to have sent some kind of code to his cell phone but we never got it. I thought perhaps it was a problem with his cell phone account but when I checked it by sending a text from my phone, it went through immediately. Their genius way of handling now is to wait a few days for someone to call us back, and to lock all of our accounts instead of just putting the rollover on hold. I have a disabled daughter who has a custodial account with these clowns too, and social security deposits our money into our checking account which we cannot access now to pay rent and other bills. Nothing like getting a watch dog only to have the dog attack the residents and the guests they invited. We are being treated like criminals, as though we are Russian oligarchs or something, when all we were trying to do is move his 401(K) retirement money into their institution. What good is a high interest rate at their bank when they pull stunts like this? We no longer feel safe keeping our money there. Hopefully this will be resolved soon but I am too disillusioned. It has not been the first monkey wrench their own incompetence has tossed into what should be mundane transactions but none of them got so bad as this. (Usually, it was very long processing times because of "problems in the mail room" and stuff like that, so I learned not to use their bill pay to send checks for anything too time sensitive). I am willing to suck it up if I made an error, but we did not do anything to warrant this level of overkill. We don't feel safe with our money there anymore and so will move everything out to either Fidelity and/or a local credit union.

rudy gomez

a year ago

MY ALLY BANK EXPERIENCE

I've been with Ally Bank going on 3yrs. At first it was a good bank and it still kinda is. I've had no problems with them until recently. My instant deposits for example from coinbase, cash app use to be instant. Now I have to wait at least 24 hours for deposits even to show up. I'm close to looking for another bank in near future.

jose gabriel contreras

a year ago

Horrible company

Horrible company. They removed the chat feature now the only way to talk to them is waiting 2 hours on a phone call. They blocked my card and no one is there to answer. I'm stuck at a doctor's office without any way to get through to them.

laura

a year ago

Inside job at the bank - I was a victim of fraud

We have our Ally accounts set to notify every time a transaction greater than $1 posts. On 8/14, received notice that three charges were made at roughly the same time, using a debit card which had been LOCKED since the day it was activated, and had NEVER once been used for a transaction. We waited on hold for over an hour to talk to a rep who then kept us on the phone for over an hour: end result after 2 hours - they did nothing to block the charges (which were still in pending status) and said we would not be able to open a dispute until after they posted, which all three of them did the next day. Rep even had the nerve to suggest we call the merchants to make sure these were not purchases we made and forgot about! Ally CSR was so unhelpful that I immediately reached out to all three of the merchants to notify them the online orders were fraudulent. All 3 said they would cancel the orders (one admitted that the order came through flagged as high risk for fraud, another one wanted assurance that we hadn't already opened a chargeback before she would issue the refund). Those two merchants ended up canceling the orders and Guess What?! The refunds came from the SAME PERSON! even though the orders were placed on what appeared to be 2 unrelated websites. We are still wrangling with Ally over the third charge which was not refunded. Why do I say inside job at the bank? 1) How can a "locked" debit card be used to make purchases unless it was unlocked for a brief window by someone with the power to do so? 2) How does a card which has never been used for a single transaction or withdrawal become compromised? 3) How likely is it that a rando crook happens to use a stolen debit card at 2 unrelated websites that coincidentally just happen to be owned by the same person? I am not the only customer this has happened to. Look up the Ally Bank thread on ConsumerAffairs.com, same day August 14, 2022 - someone else with a very similar problem.

steve

a year ago

Ally Bank asks a bunch of questions…

Ally Bank asks a bunch of questions involving your personal information to verify you when you call in. Good. But if Ally calls you, they also ask a bunch of questions involving your personal information to verify YOU when THEY call YOU. So how do you know it's really Ally Bank calling and not a scammer? I gave them a simple solution and they rejected it without any consideration. They want to protect themselves, and don't give a flying-flip about allowing you to protect yourself. Find another on-line back. Ally is despicable.

katie ambrose

a year ago

Rapidly deteriorating customer experience

I use Ally’s personal checking account service. I switched to Ally from Chase 6 years ago because I liked the perks at the time, but it has been harder and harder to remain a loyal customer and now I am switching to Chime. The technology is so outdated. I am the only person I know who cannot use touch to pay with my card regardless of how new the card is. I can’t add my card to Apple Pay despite several attempts and support calls. I can’t pay via Venmo without transferring the money first which takes 3-5 days. I can’t deposit cash. And I was recently surprised to learn that they no longer support instant transfers from Zelle, Venmo, etc. to your checking account. It now takes 1-2 days, even for an instant transfer. Second, my card has been compromised several times in recent months even though my spending habits have not changed and the last time I could not get in touch with anyone via chat, phone, or email for 24 hours, even on the dedicated fraud line. That is really unacceptable. Unlike Chase, they will not review and remove fraudulent charges in pending status and they have to post to your account and then you have to go through a dispute process for each individual charge. Because of the lack of a physical location, there is no way to quickly get a new card or access your money at all. You are effectively locked out until your new card arrives. I sometimes wonder if they are not actively trying to shut down the personal checking part of the business by driving all their existing customers away. I don’t really see any benefit to continuing my business with Ally at all and would not recommend it to anyone else

kimberly

a year ago

Locked out and long hold times

I just created an account. Though their rate wasn't the highest, I was hoping I was going with a well established bank. It turns out the app doesn't work, and my attempts to log into the app have caused me to get locked out. Now I've been on hold for 30 minutes and am expected to be on hold for an hour just to reach someone to allow me to access my account....I'm already thinking of switching since I'm seeing so many negative reviews about their customer service.

john dwan

a year ago

Excessive wait times!

What is going on with Ally. The wait times for calls have been an hour or longer for weeks? It was never this bad.

micheline lapointe

a year ago

Worst bank to exist

If I could give this company 0 stars I would. Stay far away from this scam company. They only care about money and abuse their customers. Ally is not a company, it's a hellfire. I paid on time, but they still gave me past due fees for absolutely no reason. I returned my car to them, and they charge me every month. This is the worst bank ever. Stay as far away as you can people. I returned my car in May voluntarily because I had an upcoming surgery. Ally came to car in JULY. 2 months later. In June, they took money from my bank account. When they finally took the car. They continued to charge me and put Past due fees on my even if I returned the car and it was picked up. Ally abuses their customers to get money out of them. Stay far away from this bank. Only scam companies work like that. I just want to protect other people so they don't get abuses from Ally and end up a victim.

gina rogers

a year ago

I got an email from them offering a…

I got an email from them offering a $250 bonus for opening an account, I thought, why not since my car loan was through them (or so I thought) I was supposed to have the bonus 30 days after my first direct deposit, well almost 90 days later and no bonus and now they have to open a case to look into it. Don't go to this bank. I plan on switching back to my old bank where the wait times for customer service aren't upwards of an hour, if this isn't resolved soon. update: well I got the bonus, awesome!! Then I saw an unauthorized charge on my account so I wanted to Zelle my money to my husband so the scammers couldn't get it, turns out my husband can't get Zelle on his new phone so my money is in limbo somewhere. I have sent 2 messages and have been in chat for 7 hours and still no reply to my request about the fraudulent charge or about cancelling my zelle to my husband. 7 hours????? come on, no one is that busy!!

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