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Acorns Review
Invest spare change from your day to day purchases
Reviews 320
Acorns
Acorns
Average
Reviews 320
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Catherine Miller
Nov. 15, 2022
1 min read
Catherine Miller
Acorns Summary
Acorns is an investment-focused online banking solution with a range of features to support your financial wellbeing. Not only does it offer an easy-to-use service with low minimum investment, the Spend checking account automatically invests your spare change to help you save. Although it doesn’t have all the products that traditional banks offer, Acorns is a great choice if you’re starting to invest and want to manage your money on the go.
Pros
  • Smart Deposit divides your paycheck into accounts of your choice
  • Automatically invest Spending round-ups from your debit card
  • Invest in environmental, social, and governance (ESG) portfolios
Cons
  • Doesn’t offer a full range of financial products
  • Can’t open a joint account

Acorns at a glance

8.8
Editorial score

Fees?

Yes, low fees
6.0

Security

FDIC insured, SSL/AES encryption and supports 2 factor and biometric authentication
10.0

Customer service

Early morning, evening and weekend service with multiple communication options and a dedicated fraud team
8.0

Online experience

Excellent user friendly site with transparency of rates and full online banking capabilities
10.0

Mobile experience

Excellent mobile app with all mobile banking features enabled, including digital check deposits
10.0

Acorns Acorns Visit Acorns

Advantages Over Traditional Banks

Acorns makes it easy and affordable to start investing, unlike some traditional services. You can open your investment account with just $1/month. You can also invest your small-change round-ups, either from your Spend checking account or by connecting other external accounts. Acorns has also recently introduced a special suite of sustainable ESG portfolios to meet the needs of modern investors.

Cutting-Edge Banking Services

Acorns lets you manage a range of accounts (investment, checking, retirement, and junior investment) from one platform. It’s therefore easy to transfer your money between your accounts. The Smart Deposit feature makes this even simpler as it will automatically divide up your paycheck between spending and investing accounts. What’s more, spending through your Acorns checking account can not only roll your spare change into your investment account but can also earn you bonus investments when you shop through selected retailers (over 12,000 of them) with Acorns Earn.

Traditional Banking Services

Acorns shares some features with traditional banks. Using your Acorns debit card, you can withdraw money from over 55,000 Allpoint ATMs. You can use your checking account to deposit and spend your paycheck. And if you’re looking to invest, Acorns offers a wide range of funds and strategies, just as more established services do. You’ll also be able to set up an Individual Retirement Account (IRA) to save for the future.

Interest Rates and Fees

There are three pricing levels with access to different Acorns accounts:

PackagePriceFeatures
Lite$1/monthInvest (investment account)
Personal$3/monthInvest, Spend (checking), Later (retirement)
Family$5/monthInvest, Spend, Later, Early (junior investment)

Customer Service

Acorns has a comprehensive FAQ list in its online help center. You can also email or call for further support, available 5-7 pm PST, seven days a week. Further support is available from Acorns’ educational resources, with a rich ‘Money Basics’ website section and Grow Magazine, a personal finance blog.

Mobile App

You can download the Acorns app for iOS and Android. The Acorns app has a great user interface, allowing you to Invest, Spend and Save as a beginner to the world of investing. The Acorns app offers financial literary content to help you invest smarter. You can watch your account’s performance from the mobile app and receive alerts. Acorns allows you to use all digital banking features from their mobile app, including mobile check deposits.

Security

The Acorns website and app are protected with AES 256-bit encryption for added security, and multi-factor authentication is needed to log into your account. Any unusual activity on your account will trigger an alert so you can act quickly. Furthermore, the Securities Investor Protection Corporation (SIPC) protects up to $500,000 of your money, should anything happen to Acorns.

Summary

Acorns is a great, low-cost way to start investing. And with new ESG options, it’s even a more ethical choice. But Acorns does much more than investments, offering the ability to manage your checking account on the go, earn money by shopping through partnered retailers, auto-invest part of your paycheck, open an IRA, and invest for your children’s futures. Although some traditional banking services, like a joint account, are currently missing, there’s a lot you can achieve with Acorns when it comes to building your finances.

Methodology

Information for this review was gathered directly from the Acorns website. 

Acorns Acorns Visit Acorns



Catherine Miller
Written by
Catherine Miller
Catherine Miller is a lead member of personal finance and pension innovator Maji, where she’s responsible for content creation and running Maji’s personal finance masterclass, among others. She is also a freelance writer in the fields of finance and education, and holds degrees in English and education.
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See what some costumers are saying about Acorns
Acorns
Average
Reviews 320
on
Excellent
26%
Great
4%
Average
2%
Poor
5%
Bad
63%
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cara loddeke
3 days ago
Helpful during hard times.
Helpful during hard times.
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julius mike
6 hours ago
🄴 Xℙ🄴ℝ🅃 🅰︎𝕊𝕊𝔼 🆃 ℝ 🄴🅲𝕆🅅ℝ𝕐 •• 𝕆-ℝ-𝔾
🄴 Xℙ🄴ℝ🅃 🅰︎𝕊𝕊𝔼 🆃 ℝ 🄴🅲𝕆🅅ℝ𝕐 •• 𝕆-ℝ-𝔾 Submit a complaint with my name tag today if you are being cheated by this platform. They will take on your case and ensure you get your money back within two weeks.
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jess
9 days ago
I closed my Acrons account years ago…
I closed my Acrons account years ago because they suck and I've asked them to delete and remove my personal information several times but they still keep sending me emails!!! I will report them to every financial regulation institution there is until they delete my information!!!!!!!!!!!!!!!!!!!!!!!
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ron
11 days ago
Don't understand the poor rating
Don't understand the poor rating, If you value your money, Acorn will keep you whole. I know as my money was in good shape after 5 years.
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nc
15 days ago
SCAM—Would give 0 star if I could
Would give 0 stars if I could! They signed me up for a subscription without my knowledge, and confirmation emails went to my spam folder. They've been charging me for months and refuse to refund me. Avoid like the plague!!
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terry m
19 days ago
I trust acorns and feel confident that…
I trust acorns and feel confident that my investments will continue to be safe a continue to grow.
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gilbert b
a month ago
Great way to save money for retirement
Great way to save money for retirement. I've had my account for 3 years now and have had zero problems . Multiple friends and family also have acorn accounts and they've never had a problem either.
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lori long
a month ago
DO NOT USE will not stop fraud
DO NOT USE: I never signed up for acorns and was charged over $200 by them. I informed my bank and was advised to contact Acorns. I advised acorns and sent all physical documents that this was a fraudulent account. I was assured it would be closed. That night $2200 was withdrawn from my account. I called my bank and then Acorns once again and was again assured that it would be placed on high priority to get my account to no longer be debited. The third day in a row my account was fraudulently charged another $500z The will not stop once they have your information even if they know it is fraudulent.
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peter
a month ago
La peggiore piattaforma LinityBase!!
La peggiore piattaforma LinityBase!!! Questo è un brutto posto. Ha preso un sacco di soldi che avevo. Molto probabilmente il team di assistenza sarebbe stato terribile, pagato per ottenere il mio account e pagato anche per ottenere i miei profitti, ma nemmeno io ho ottenuto. Bene comunque …..q u I c k a s s e t r e c o v e r y • o r g … mi ha fatto rimborsare
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julie
a month ago
Same as Coleen DO NOT SIGN UP WITH THESE THEIFS WHO CONDUCTS THEMSEVES LIKE A DOLLAR STORE AND NOT AN FDIC BANK the exact same experience as…
I have had the exact same experience as Coleen who wrote a review 3 days ago titled DO NOT TRUST THESE CLOWNS! Literally the same thing! I have now been locked out of my account for over a week, no explanation, sent my personal sensitive information 4 times and numerous calls with people who are clearly just paid to say “on that one, I have submitted it and you will receive a response in 2-3 business days”! There is NEVER a way to speak with anyone else who can actually help and so far every time I’ve been told they received the info they requested I have been told otherwise the next day! I cannot even begin to explain the endless absurd interactions and lack of response from anyone to unlock my account or even tell me why it’s locked! Just like Colleen I cannot access any of my money in 3 different acorn accounts and am unable to turn off auto deposits and acorns clearly doesn’t care or have an urgency! I wouldn’t be surprised if said “department” who can do something consists of one or two people who work 10 hours and don’t know what they are doing!!!!! When he’ll freezes over and I can access my money I will be withdrawing all and deleting my account! I have been unable to get food, gas, pay bills, etc for a week and now it’s the weekend! I am beyond enraged!!!
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colleen
a month ago
DO NOT TRUST THESE CLOWNS!!!
I signed up as a favor to a friend who wanted the referral bonus. I can see multiple Acorns deductions in my checking account, but I cannot login. My account was flagged for some reason and I have spent a week in an idiotic email cycle sending their support the same sensitive/personal info over and over again. then they ask for it another time. it's insanity. I called and support could not help. I haven way of accessing my money or stopping the deductions. SUPPORT IS TERRIBLE. Do not rust these clowns with access to you bank accounts.
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d. rodriguez
a month ago
I love Acorns because the concept of…
I love Acorns because the concept of saving for the future and investing for a more secure economic potential are very important to our wellbeing and prosperity.
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daniel selvidge
a month ago
Phenomenal
It's just easy to set up and let it run, saves money and change left over does instant deposits on a schedule of your choosing.
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marie claire
a month ago
Questa è solo una truffa come le altre
Questa è solo una truffa come le altre, hanno solo cambiato il sito web per truffare più persone. Sono stato vittima di questi ladri dopo che si sono rifiutati di darmi la mia cauzione di € 88.350. Ho contattato gLobàLFuñdretriVaL• net sul loro sito web e ho segnalato la mia situazione. Sono intervenuti e ho avuto indietro i miei soldi. Se riscontri problemi simili, dovresti metterti in contatto con loro. Consiglio vivamente
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catherine
a month ago
Acorn lift
Mohammed efficient and helpful
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megan lavender
2 months ago
I got scammed out of $121 dollars and…
I got scammed out of $121 dollars and literally a minute after it happened I called Acorns to report it and they said they would cancel the transaction immediately and the fund would be returned to my account. My dispute and claim got denied and I still have not received any of my money back nor have I gotten a call about this situation. I would not trust them with your money, especially if they couldn’t even recover the funds that were taken from my account unauthorized.
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rikaard fry
2 months ago
I've had a not-so-pleasurable…
I've had a not-so-pleasurable experience from getting involved with this platform. First, they don't honor the referral rewards promised, then they didn't grant access to my deposits. I've had ✔Tokenrec oup ▫. org intervene as suggested by one of the reviews here and honestly is the smart stuff to do
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dana quass
2 months ago
Customer service
Terrible customer service hardly ever get any one that speaks or understands English they read a script for rebutles and can't talk to anyone that can fix the problem say whatever they want you to hear but don't follow through
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klm
2 months ago
Started out liking the platform
Started out liking the platform. Lately they have drafted from my accounts immediately and do not post the money to your account until well beyond the projected dates. They play the float game of a few days which may be understandable but now the money sits in limbo well past the projected application dates. Wondering if they are having financial troubles in today's environment. Compounding the problem is trying to contact customer services. Chats are just a run around and phone call waits are 30 minutes or more. Doesn't look good and smells of issues.
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diff'rent creative
2 months ago
NEGATIVE STARS are what this company…
NEGATIVE STARS are what this company deserves. They close your account and give you no access to your information, previous statements, anything! They initially asked for me to verify my information along with my banking information, which I did. I was then LOCKED OUT OF THE APP. My money has inexplicably disappeared and their customer service is a joke. Automated responses and zero information. DO NOT, I repeat DO NOT bank or “invest” with these people. Please read the other reviews and not from the planted reviews. Trust all of the negative ones because they are absolutely true. And please, Acorns, don’t respond with “please call customer service” because you give the same script regardless. “We’ll forward to our ‘internal team’ and get this resolved in 72 hours. Look out for an email.” It’s all BS. I’ve already contacted a lawyer because this company is a complete fraud.
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makenson alperis
2 months ago
Worse I ever deal with.
Worse I ever deal with.
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elizabeth o'shea
2 months ago
I have be using the Acorn’s Investment…
I have be using the Acorn’s Investment app for some time now and I think it’s GREAT! Rounding up your spare change can add up very fast. I have also withdrawn my money a few times and it has always been deposited into my bank when said. I have never had a problem! Thank you Acorns!
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callum
2 months ago
Clearly shouldn't be doing business…
Clearly shouldn't be doing business with this lot, you should know the outcome from all the reviews on here and other places. It takes the involvement of ,tok en reco up. or g, to rid you of this lot. Not an advice but do with this info what you wil
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trish
2 months ago
If I could give zero stars I would
If I could give zero stars I would. Suspended my account for no reason. Won't allow me to withdraw my money. Didn't ever give my friend the $$'s that were guaranteed if they got 4 friends to sign up, even though he did everything they asked and spend many hours on it. Now they try to keep the money deposited. Total scam.
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tricia bayer-burkholder
2 months ago
Great for savings!
I only use them for savings, and since my bank has a round up saver system, I cannot participate in the pennies section of Acorns. I also cannot attest to the checking/debit card portions as I do not use. I do use the college/kids saving, retirement, and investment and have for about 2-3 years with zero issue. I don't touch 3 of the funds, but I do withdraw from investment twice a year - once when I've saved for vacation and once for Christmas. It's the best way I've ever had to save money because I can't touch it right away. It takes about 3 days to get my money each time and it's easy and painless. Sure, it doesn't make a ton of money, but I'm just here to save and I'd gladly pay $5 a month for that.
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joshua deleon
2 months ago
Helpful and informative
Very educational and helpful. I have fought my way to 0 debt and now have an idea of what’s it’s like to be financially independent Acorns is a very useful app to use either to get you out of a bind (using the Pennie’s that you save by using the app), can also serve as a creative way to stash additional savings in an account as an emergency fund as well as a way to allocate money for other expenses. Great App!!!
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sheree
2 months ago
I have had nothing but a great…
I have had nothing but a great experience with Acorns. It's been helping me save change to invest for my future as well as for my children. If I needed to make a withdrawal I was able to do no problem sell a few stocks. I have the debit card, I use that with no problems. You can always go in and change or pause recurring deduction if you need to. I haven't had any problems with it being linked to my bank accounts. And I get my extra bonus when I shop with merchants Acorns give you extra money for. I love it. I've been using the app for 4 years now.
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leslie diaz
3 months ago
Good experience for me
Despite that Im seeing lots of bad reviews in here I have not had a bad experience thus far with Acorn. I had a withdraw few months back and the transaction was smooth and seamlessly therefore, I do recommend this company to invest your spare change, to do a weekly recurring deposit into your account so you can keep growing your oak. Yes, they do charge a fee but how can they not?? The expense of bookkeeping is not free and I dont see a small amount in my case $5.00 a month a trigger to NOT invest here or write a bad review. Again my experiences have been outstanding.
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abraham klein
3 months ago
I will be as honest as possible
I will be as honest as possible, they are very hesitant to write how much it will cost you to withdraw your money, I didn’t even realize they are charging monthly $5, when I got nothing in profits at all. It’s very easy to set up reoccurring charges, but not so easy to stop it. Now when I tried closing my account, I had to withdraw all my money, which took time to process, so another reoccurring charge came in, which I needed again to withdraw… In a nutshell: For some who is serious about their investment, and ready to pay a monthly charge (as they charge) should much rather invest long term (for free) in a fund that follows the market etc. thru Robinhood etc., not in acorns rohere they do not bring you any profits at all.
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theresa butler
3 months ago
I started investing in acorns for fun
I started investing in acorns for fun. After a couple of years, I used the bank account side. I had no problems in the past. I wrote three checks from my acorn bank account. All THREE checks never made it to my credit card companies. I got late fees. Tried to deal with Acorn they still have not got back to me. This was the beginning of Jan 2023 we are now in March. Very rude and not sympathetic about the lost checks and good luck trying to get help to fix it. over a thousand dollars of money gone with no explanation. Every time I try to call they are overloaded with calls and kick me off and tell me to call back. I am so upset and do not know what to do.
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customer
3 months ago
A simple way to save and invest
A simple way to save and invest. Easy to withdraw funds.
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larry thraen
3 months ago
Well planned scam?
I've had a new Acorns opened with a linked bank account from Chase. My (zero activity) account is now disabled and Acorns is asking for a bank statement and an unexpired federal ID to be emailed to customer service. I called their # a d am still being asked for this information. I don't feel comfortable sending my personal information to access my funds and think this is a well planned scam.
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pam perini
3 months ago
HORRIBLE
HORRIBLE! Don't shut off an account because of possible fraud. Acorns will hold your money hostage and then send you into a "your account has been closed" and "your account will be reopened in 72 hours." This has been going on for over a month. WHERE IS MY MONEY???!! Should be ILLEGAL! No one speaks English and it is nothing but an AI Call Center. No answers...
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mardi ybarra
3 months ago
I decided to start saving money with Acorns
I decided to start saving money with Acorns as a commitment to myself. Just a small $5 contribution per week, automatically taken from my checking account. I don't think much about it. When I check in and see that I have saved over $250 in a painless way, I feel content. That little $5 could be spent instead, but I choose to save.
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richard hollis
3 months ago
My investments with Acorns haven’t been…
My investments with Acorns haven’t been very successful as my funds are currently tied up in their system, making it difficult for me to access my assets. In contrast, I’ve had a better experience with Fimec.io as their platform has consistently paid out. However, overall, I’m still dissatisfied with my current investment situation.
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meghan hodgin
3 months ago
Poor Customer Service
I like Acorns. I really do. But I'm disappointed in customer service. I was supposed to get roundups from regularly shopping at a retailer and my bank account became unlinked to my acorns account — without warning or notice — and I missed out on this roundup benefit for 8 weeks. It's on me for not realizing the account was unlinked as I wasn't actively checking to ensure the benefit was deposited into my account. However, being with Acorns for a few years, I thought they would make it right and retroactively credit my account. No such luck. Just disappointed.
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bradford
3 months ago
Worst Service Ever! Trying to close my Acorns accounts is…
Trying to close my Acorns accounts is not an easy chore! My Account was suspend when i tried to remove my money. Then Acorns required me to link to another (third) checking account which i did reluctantly. Now that i finally got my money, they are telling me that they are not willing to "unlink" my accounts. Worst service ever. I really regret every trying Acorns.
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dallas arave
3 months ago
Financial Growth, From Limited Effort
I am extremely pleasantly surprised and impressed with the positive financial impact i've experienced while utilizing Many of the investing Options that the Acorns Application has to offer. I never realized what a difference even just by activating the "Dollar Round-Up" investing option with my debit card, could have On my overall, and future financial well being. I also have truly enjoyed getting my Direct Deposits earlier than I had with my Credit Union. Love this app.
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joel fernandez
3 months ago
Love acorn
Love acorn, it help me learn on how to start investing my hard earned money and it teaches me about what’s happening on Wall Street. I feel that the company its self it’s always improving.
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victor berrios
3 months ago
They have been holding my money for…
They have been holding my money for over a week supposedly to verify the deposit, I’ve sent bank statements and all information requested and still I haven’t received any response. I have no access to my money and they haven’t met the time frame promised. Horrible banking experience!!
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sir macintosh iii
3 months ago
Just opened/now I’m closing ✌🏽
Just started off with my account on acorns. Had $2200 in a deposit then a random fraudulent charge comes through and I have to cancel my debit card in order for them to dispute it and return the $265+ charge smh. Now I have 2 grand sitting in this account and I have no access to it. They don’t even have a virtual debit card that can be added to wallet and used temporarily while you wait for your new card in mail. Unbelievable. I just started with them and I just ended. That was enough for me. To think, I was trying to accrue $10k in this account! Ha! What a joke.
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jose
4 months ago
This app is terrible,I closed my…
This app is terrible,I closed my account and they still are taking out money out of my account to invest even though I don’t have an account to invest,I tried calling but they say they don’t see the transaction and don’t want to help me. Will never used this or any investing app where customer service doesn’t want to help even when they are in the wrong
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brantley colin
4 months ago
I was a good customer for months using…
I was a good customer for months using Acorns they didn't care, what makes it even worse is when you google that company it shows they did exactly ther same thing with other people, the way they dealt with it was truly disgusting I fortunately have come to realize it was a total front for scammers i had to seek for solution with a recovery operation in getting out good i found Do rcas terplc Hoping to help others avoid the waste of time
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brian corcovelos
4 months ago
Acorns lost money for me years in a…
Acorns lost money for me years in a row, kept changing their fees, and ultimately dont invest their money wisely to make gains. Not to mention they keep delaying tax reporting information. 3 times already. Poor company performance. Dont use them!!!!
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maria alvarez
4 months ago
Be careful peeps
Nothing to write for now k
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danielle dolbec
4 months ago
Love this App
Love this App , it is easy to use , keeps you updated and you can invest so much without even realizing it !
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luis alvelo
4 months ago
My worst banking experience!
This might be my worst banking experience. I’m trying to link a bank account but the micro deposits are not showing on my bank statement. This has been going on for a month and every time a chat with chat support they try to either rush me out of the chat or they end un abandoning it with no resolution. On each attempt they ask to allow 2 or 3 business days but it’s already been a month. I already shared my bank statement but keep asking for it every time. It looks like they don’t care to look at their files. It’s been a frustrating journey. Once I resolve this issue I’m closing my account to avoid another nightmare. PLEASE DO NOT USE THIS SERVICE! It’s awful!!!
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lisa
4 months ago
Don't trade with them they will scam…
Don't trade with them they will scam you like they did to me but they refund my money with the help of GLOBAL REFUND.Org report them now for your refund.
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brian nikravesh
4 months ago
AVOID THIS COMPANY
AVOID THIS COMPANY I completed their referral promotion and they promised me $1000, but after I completed all the steps they just decided not to pay me. I've got in contact with the Better Business Bureau and it's currently being investigated. They are a slimy and disgusting company. AVOID!
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annette
4 months ago
Horrible company very misleading do not trust
Horrible company very misleading. And no way to get into contact with a manager about concerns and issues. Be very careful about doing IRAs with them because you might fight for months to try to get your money back. This was one of the worst experiences I have had with a company.
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rebecca cohen
4 months ago
This company is a scam they advertised…
This company is a scam they advertised a referral program after working hard on referring my friends and deposited there money they refused to pay me the money they promised!!! Very unprofessional
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chris murray
4 months ago
They cannot issue 1099s on time
They cannot issue 1099s on time, contradicting IRS guidelines, should not be operating in USA.
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adam l
4 months ago
ACORNS HOLDING $4620 CAPTIVE, HELP ANYONE!
I had my wife send a direct deposit for $4680 into my acorns checking account, the money posted and acorns locked the account, when I reached out to the CSR, I received a stupid message asking me why someone else has sent me a direct deposit? Like what is the use for a bank account if not to receive funds and yet they want me to explain why someone else sent me money. Please help me, BBB and other websites has a very high bad review for acorns, I wish I'd read all about it sooner but the earlier I get access to my funds, I'm closing the shietty account! AVOID ACORNS AT ALL COST FOR YOUR PEACE OF MIND, YOU WILL HAVE NO POWER OVER YOUR MONEY! 02/03 - Still nothing from this thieves and every customer service agent has names like aditi, rajesh, amitabh, sunita, all indian and we know the story circulating online about indian call centers, they are fruadsters. Close your ACORNS IMMEDIATELY GUYS AND DONT EXPECT TO GET YOUR MONEY WITHOUT A FIGHT!
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shelly
4 months ago
negative stars
If I could give negative stars I would. I cannot access my account, I cannot withdraw my money, and customer service is a joke. I have waited and waited and still no answer, I have tried the chat, which is not help at all and I have emailed numerous times. So far I have gotten automated, useless messages that have nothing to do with my issue. I have asked repeatedly to have someone call me and was promised a call through email. The call did not happen. What do I need to do next? I just want my money back.
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lori burris
4 months ago
Two days trying to reach Customer service.
So. The recording says a weight of 5 minutes every time I’ve called. Yesterday at 50 minutes…no answer. This morning, the same!!! I am unable to access my account. I’m unable to withdraw my money or close the account. At this moment, the phone wait has exceeded by far a 5 minute wait. I get the impression that one could wait all day and no one would answer. The online help is useless and does not address the problem!
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kaitlin peperato
5 months ago
I would give 0 stars if I could
I would give 0 stars if I could. It was all good except the fees until they decided to lock my account where I have money. I couldn't log in. I had to contact support. My questions weren't being answered and definitely were completely ignored. They told me they needed to review my account and that they needed screenshots of my bank account in various forms that is not my acorn account. The only thing they told me is that they needed those and then they could review my account and possibly unlock it after that. They could not tell me why or how long or anything at all. All I know is that I had hundreds of dollars tied up with them and could not access my money in my portfolio or bank account with them. They even locked my bank card so I had no access to anything. I emailed them and chatted with them and got no answers. I emailed them threatening them with the law and told them I'd be speaking to my lawyer and magically a couple days later I get apology emails and my account unlocked with any hassle or questions. I immediately withdrew everything from both accounts with them and will never use them or anything affiliated with them again and highly advise the same to others.
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sorena contreras
5 months ago
Amazing great rewards
Amazing great rewards
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timothy sykes
5 months ago
Acorns makes small recurring…
Acorns makes small recurring investments simple and rewarding. I am genuinely shocked to read so many negative reviews. I have struggled to set financial goals or manage my spending. Acorns has facilitated the process of learning to do those things.
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fernando alvarado alvarez
5 months ago
Incredible
Incredible all the promotion! and they do the impossible because after you get referrals! It does not apply and they do not even give you the bonus that they promised you! amazing!
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katelyn mccone
5 months ago
Charged After Closing Account
After closing my account, I was still charged the subscription fee. I reached out to customer service and they informed me that even though I closed my account I was still subscribed. I told them it makes no sense that a company would continue charging a subscription fee when the customer has no access to the accounts being offered. They said they closed my subscription but won't refund the already charged cost. I shouldn't have to close the subscription when there are no active accounts in the file because they were closed.
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gilinni juarez
5 months ago
Scam artist
They were happy to take my initial deposit with requested information and then blocked the account until I send them them a copy of my bank statement and my photo ID. I told them no, that they didn’t need that information to open the account, and have no business with my bank statement. They will not refund my money back to my bank the funds were withdrawn from. Horrible company and I do not recommend them.
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karen albanese
5 months ago
My husband and I signed up so my son…
My husband and I signed up so my son can get the $300 advertised for getting people to sign up. They took money from my account and my husband’s, but never gave my son the money promised in the advertisement. I’ve asked for my money back several weeks ago, and they have not returned that either. Scam company!!
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kevin willis
5 months ago
Avoid at all costs
Avoid at all costs. They will make it easy to open an account and impossible to close while they keep charging recurring monthly fees. Sounds like this will soon be a class action lawsuit. Updated 1/23 - I was able to get my account unlocked after providing drivers license, utility bill, and a bank statement. These items were not needed to open and start charging fees. I cancelled my account. It took several days jumping through hoops.
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steven rosas
5 months ago
Regrettably
Regrettably, most of what I've read on here is exactly what has happened to me. I've lost substantially. I will be informing and reporting this as fraud! I will rate Pacific Wealth 1000X better off. take a min on P cwm .. io
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mark
5 months ago
This is the most dishonest, lying company on earth
This is the most dishonest, lying company I have ever dealt with. Horrific customer service- in fact there is no customer service- They offer bonuses for you to invest, and then NEVER pay them no matter how many times you contact them. If you could give a negative i would. And they charge you money for this 3 dollars a month or 5 for a family. My god their terrible...Their response is comical- I have been in a battle over 3 weeks for 10 dollars.. Lying, dishonest , waste of my time company.
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clay
5 months ago
Worst experience with a company
Worst experience with a company of my entire life. I cancel my account then a couple months later they begin charging me again. This has be happening for nearly a decade..... yes you read that correct A DECADE!!since 2015 and it is 2023 at the time of writing. I still have yet to be successful. The customer service is terrible. If I could give a negative 1 million stars I would.
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anna p
5 months ago
Don’t invest
This company is impossible, I opened an account and referred two people for the referral bonus. Never got the bonus. Then tried to close my account and they wouldn’t let me!
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kenneth scripa
5 months ago
They keeptaking money out of my account…acorns is a scam
They keeptaking money out of my account after I canceled my subscription and account.
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jodee johnson
5 months ago
DO NOT TRUST ACORNS
I had an active account with Acorns. Suddenly they closed my account with no warning or explanation. I had $70 still in my account that they said they would transfer to my Sofi checking account. To this date I still have not received the $70. It is still sitting in the account they closed. I call everyday and everyday they tell me to wait 2 more days. So basically they are stealing my money. So now I get a response from Acorns telling me to contact them via phone and listed the same number I have been calling 3 times a day for 3 weeks with no resolve or help. GIVE ME A BREAK!!!!
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joyce specht
5 months ago
I closed my account a couple of weeks…
I closed my account a couple of weeks ago, I was finally refunded my money. Now they are taking my money again. I followed the directions correctly after searching and reading several sets of directions for closing my account. I am so mad right now. what crooks
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raquel foster
5 months ago
Keep ACORNS in your PURSE🎉
With Acorns I’m able save money for the very first time in my life. I’ve always put my children first but now, I feel independent. The Acorn card alone looks and feels Expensive. Get onboard with ACORNS 🤩
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maurice strickland
5 months ago
Love investing my change
Love investing my change. It's growing and the experts make the investments. I get extra investment cash from getting gas and making purchases at participating businesses. It's awesome.
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kumar s.
5 months ago
Account gets locked (must email bank statements even to cancel)
Even if you have used the service for years and have paid the monthly $3 fee that goes to who knows what, if you try to move money into your Acorns account for the first time in a while, your account will get locked. It's not as simple as calling them up to unlock it. They want you to EMAIL them a bank statement from your checking account and a screenshot of your checking account showing the transaction to Acorns. Until then, you cannot access your money or close the Acorns account or cancel the transaction. You would think they would have a more secure way to send this information or a better method than this. The service has gone to trash ever since it went public, and I plan to close it once I can get my account unlocked. Google "Acorns locked account" to see the nightmare others have had to deal with. When you call customer service, they tell you the same thing. When you ask for a supervisor, they refuse, and repeat the same information. Avoid, if possible, cancel if not.
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adam marciszewski
5 months ago
I just got my new Acorns replacement…
I just got my new Acorns replacement debit card in the mail. Great to have!
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shelly fegter
5 months ago
absolutely no control over investment…
absolutely no control over investment funds, can't find my account number anywhere, and can't download statements, I contacted customer service for help and they could not help me with anything at all! While this was happening I started looking on the site for the company contact information and they don't have an address, phone number, or email listed on the site at all! Very Fishy! Beware!
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harry ward
5 months ago
So far it's been easy
So far it's been easy, I haven't tried to access any funds but it doesn't seem difficult.
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adam marciszewski
5 months ago
Solid Company
The company has 3 different accounts available plus smart deposit. Just recently I was ordered a new card. I really want to do business with this company everytime I see an ad.
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gavin corral
5 months ago
Unable to access money! Atrocious CS
Unable to access money via atm, Apple Pay, Venmo, bank account transfer, or use my debit card anywhere started 2 days before Christmas … Christmas Day today. Still can’t access. Customer service says sorry will contact you by email and does not even follow up - nothing. YOUVE BEEN WARNED
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jana metcalfe
6 months ago
Not legit! Don’t believe them
I was promised $50 to reopen my account! The small print was that I make a recurring weekly deposit and it could take up to 5 weeks! Well, I did the recurring deposit AND made a $50 deposit of my own and called so many times, I can’t count! Emailed over and over, to no avail! Not a legit offer or company! Don’t trust them!
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josiebreasbois
6 months ago
OK here’s what acorns did to me first…
OK here’s what acorns did to me first two times they locked my account then I went and looked at my email today and said that my Acorns checking has been closed I only use my Acorns debit card about four times and now I can’t use it because they close that account down no I’m done I thought I made four purchases and I even transfer money into the Acorns debit card using my cash app so did I do something wrong
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carl h roach ii
6 months ago
Easy to set up investments/IRA
Easy to set up investments/IRA. Nice on-line access for tracking progress. I also opened a checking account and receive my direct deposit two days early!!!
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thomas
6 months ago
Acorns just makes investing simple
Acorns just makes investing simple. Buy something at the convenience store and you’re investing too. Lots of options for investment platforms as well. Highly recommend. It’s never too early or late to start.
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ronnie smith
6 months ago
I love Acorns
This is a great way to invest and save for retirement as well as your child's future
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robert s
6 months ago
They made it real easy to open my…
They made it real easy to open my acorns account and to get access to my bank accounts. But I decided that I didn't want to do it anymore because my bank offered the same service. They locked me out of my account and will not allow me to cancel my subscription. They were rude put me on hold for an hour and 45 minutes and will not allow me to use the app or their website to cancel my subscription so that they no longer have access to my checking account and they will not participate or give me what I need to revoke that access they're going to make me go to the bank and change my account so that they can't take their money if they want to
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steve d.
6 months ago
Impossible to withdraw your funds - bad customer service
Impossible to withdraw your funds. Customer support is unhelpful and requires '1 - 2 business days' to speak with a manager. Put your money in a real bank, you'll be better off.
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autumn aurora
6 months ago
It's not legit if you want to save your money get a bank account
It's just a scam they just take your money to take your money but there's no investing They also take money out of your account that you did not authorize. I find it to be a total scam
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josiah
6 months ago
Money going in is fine, but taking anything out is a nightmare
I’ve been with Acorns for years now, but I wanted a bit more control over my investments, so I started the transfer of assets process to another brokerage after a few bad interactions with their phone support. Two months later of following up with them, Acorns still hasn’t let me transfer out my assets, so I tried to withdraw my money directly as cash. They then locked in the withdraw price as expected, but then instead of following the 3-6 business days for a withdrawal, they unlinked my checking account without telling me and suspended the account. Unless I followed up with them, they weren’t going to actually process the withdraw. Acorns phone support can’t do anything complicated and needs to email other departments that can take several days or weeks to respond. Acorns really badly needs to improve their phone support and the ability for support to do something quickly.
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derek tompkins
6 months ago
If I could give 0 stars I would
If I could give 0 stars I would. I never verified my account and I was kinda checking the app out. Somehow they started taking 5$ “investments” which incurred 108 dollars if overdraft charges. When I called customer service they said it was on my end even though I never verified the account. It could have possibly been my fault though. Wish there was something in place because I feel ripped off
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debra krueger
6 months ago
I like the fact that I can invest the…
I like the fact that I can invest the amount I feel comfortable with and can follow the growth easily. I don’t have to put a ton of effort into it as they do the rest! It’s a great way for anyone to start Something in an easy enough way that you feel confident to do so.
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yvette hendrickson
7 months ago
I love Acorns !!!
The automatic bank deductions, the round ups and the extremely knowledgeable and helpful customer service reps.
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diane pearson
7 months ago
I agree with those who have said it’s a…
I agree with those who have said it’s a scam. My son had people sign up for the referral offer and acorns said they didn’t use the link properly. The referral program is just a scam to get people to sign up and give their information. In addition, they locked my account for no reason and are requiring more information from me. It just solidifies the fact that they are a shady company. I would not advise using them.
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douby pierre
7 months ago
SCAM ALERT!!! DO NOT OPEN AN ACCOUNT WITH ACORNS... NO BONUS THEY ARE JUST…
DO NOT OPEN AN ACCOUNT WITH ACORNS... NO BONUS THEY ARE JUST SCAMING PEOPLE!!!
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rula
7 months ago
BE WARNED and do not open an account…
BE WARNED and do not open an account with Acorns! Just had to call my bank and do a stop payment on their monthly subscription fees because their Customer Service is the absolute worst. I signed up for an account and they collected all the usual data (social, DOB, bank account info) then two weeks later & for no good reason they suspended it for a very vague "fraudulent activity" nonsense and wanted to collect even more data. Considering I've never had to give Fidelity or Merrill Lynch a copy of my driver's license and utility bills I found it very odd and requested that they close the account instead but the two emails I sent both never even as much as got an automated reply. Today I called instead and they were just as unhelpful; there's apparently not a single person at this shady company who can explain why they locked my account or a supervisor who has the power to close/freeze it -- but they will gladly keep taking your money while accusing you of fraud, how considerate!
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keyondra smith
7 months ago
I did the referral offer and one of my…
I did the referral offer and one of my referrals are still pending even though she did everything and they said that's shes verified! It's been almost two weeks . I've called acorn over 9 times they never help me. They just say they're waiting on an investment and shes invested twice!! Still says pending . I need this to be done asap. Do if customer service cant help than who can? Need recommendations asap!
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mohammad mahamud
7 months ago
They are one of the worst and horrible…
They are one of the worst and horrible investors! You can’t trust and believe! They just love to robbing customers hard work money. karma will get them one way or other way one day! It’s very frustrating I been calling and email them to closed my account. Two of them said they closed my account. But still every week they charging me $5! Well $5 every week is a lot for me. I had surgery recently I can’t even work and my bills. On top that I explain that my situation. Still they playing game with customers money! At first one of them agent was all of information. I sent them but I got no reply from them. I contact them through online chat. It was no help either. I call in … one of agent called he said in order to call he need my drive license and proof of address. I send him all right way over the reply. Later after 3 days I receive my account is unsuspended. I ask him what do u mean by unsuspended. Is my account closed yet or not. That agent haven’t reply my email. After 2 days I check my account they charge me again $5! I email him but it’s been 2 days I didn’t receive any reply back! I feel like to sue them to the court! I sign up for this app without knowing. One of my friend made me sign up for this. Now I regret it! Please if anyone of u read my review. Stay away from them! They not American company. They don’t care customers service! They are scam and Robb people. They think they are smart! Go get a life before steal people money. U guys have no right or authorization to charge us without our permission! U guys force people to stay n get their hard work money on your pocket! Whatever I call bank and block u guys than u people can go to hell!
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chauncy huff
7 months ago
I love Acorns because it's easy and…
I love Acorns because it's easy and easy to save.
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alrick collins, jr.
7 months ago
The BEST passive investment platform for an amateur and pro...
I love Acorns for it's Passive investment and financial education strategy. The average person knows not a thing about investing for the long term, let alone how to get into the stock market. This platform takes all of the hassle away from you and allows you to live life as you normally do while at the same time, investing passively in a "set it and forget it" sort of manner.
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jkl
7 months ago
Acornsn Identity Theft + Insecure
Acorns opened an account in our name but we never opened such an account and didn't even know they existed until we got a debit card in the mail from them. So they clearly don't handle identity and security appropriately. And it took over a week to get the account closed. They also promised they would escalate the issue and have a supervisor call, but no one ever called. Incompetent.
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david k
5 months ago
Customer service is trash
Haven't used my account in many years. They tell me is locked. After 3 weeks, 2 calls, and 1 online help later... still not a call or even an email. They tell me I have money in there too. First rep said max 3 days for "internal" to call. I'm done with this, every time I call I have to explain over and over, not even looking at notes. Horrible all around, not spending aother dime now. Thanks for the wonderful CS! Update 1/23/23. Still no call back from internal or any department. Still get monthly statement emails. I did get a pre written reply JUST NOW on here. 😒 👎
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nina beasley
7 months ago
They keep delinking my card!
They seemed like a good site that encourages people of all walks in life to save or set aside something, however.... what I did not enjoy so much is the sudden added difficulty of getting into my own acorns account. They no longer had the pin screen and i had to text my password every time, enter a six-digit code, and maybe pick out a few pictures to prove I am even a person. So stupid. Then they kept dropping my linked card, then i got to remember that other password. Try doing that with like fifty different passwords. I'd rather stick with 4 number pin because that is my opinion and my personal choice. Now my account is locked from "too many attempts" to relink again because of the page dropping as i do everything on the phone rather than at a desk and can't link again. Too much of a hassle feels unsafe, so i am withdrawing my money and dropping out from being an acorns customer and switching to one of the other investing platforms I am using.