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Acorns Review

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Acorns
Catherine Miller
Catherine Miller
Oct. 05, 20214 min read

Acorns summary

Acorns is an investment-focused online banking solution with a range of features to support your financial wellbeing. Not only does it offer an easy-to-use service with low minimum investment, the Spend checking account automatically invests your spare change to help you save. Although it doesn’t have all the products that traditional banks offer, Acorns is a great choice if you’re starting to invest and want to manage your money on the go.

Pros

  • Smart Deposit divides your paycheck into accounts of your choice
  • Automatically invest Spending round-ups from your debit card
  • Invest in environmental, social, and governance (ESG) portfolios

Cons

  • Doesn’t offer a full range of financial products
  • Can’t open a joint account
Acornsat a glance
4.4

Editorial score

Fees?

Yes, low fees

3.0

Security

FDIC insured, SSL/AES encryption and supports 2 factor and biometric authentication

5.0

Customer service

Early morning, evening and weekend service with multiple communication options and a dedicated fraud team

4.0

Online experience

Excellent user friendly site with transparency of rates and full online banking capabilities

5.0

Mobile experience

Excellent mobile app with all mobile banking features enabled, including digital check deposits

5.0

Acorns Acorns Visit Acorns

Advantages Over Traditional Banks

Acorns makes it easy and affordable to start investing, unlike some traditional services. You can open your investment account with just $1/month. You can also invest your small-change round-ups, either from your Spend checking account or by connecting other external accounts. Acorns has also recently introduced a special suite of sustainable ESG portfolios to meet the needs of modern investors.

Cutting-Edge Banking Services

Acorns lets you manage a range of accounts (investment, checking, retirement, and junior investment) from one platform. It’s therefore easy to transfer your money between your accounts. The Smart Deposit feature makes this even simpler as it will automatically divide up your paycheck between spending and investing accounts. What’s more, spending through your Acorns checking account can not only roll your spare change into your investment account but can also earn you bonus investments when you shop through selected retailers (over 12,000 of them) with Acorns Earn.

Traditional Banking Services

Acorns shares some features with traditional banks. Using your Acorns debit card, you can withdraw money from over 55,000 Allpoint ATMs. You can use your checking account to deposit and spend your paycheck. And if you’re looking to invest, Acorns offers a wide range of funds and strategies, just as more established services do. You’ll also be able to set up an Individual Retirement Account (IRA) to save for the future.

Interest Rates and Fees

There are three pricing levels with access to different Acorns accounts:

PackagePriceFeatures
Lite$1/monthInvest (investment account)
Personal$3/monthInvest, Spend (checking), Later (retirement)
Family$5/monthInvest, Spend, Later, Early (junior investment)

Customer Service

Acorns has a comprehensive FAQ list in its online help center. You can also email or call for further support, available 5-7 pm PST, seven days a week. Further support is available from Acorns’ educational resources, with a rich ‘Money Basics’ website section and Grow Magazine, a personal finance blog.

Mobile App

You can download the Acorns app for iOS and Android. The Acorns app has a great user interface, allowing you to Invest, Spend and Save as a beginner to the world of investing. The Acorns app offers financial literary content to help you invest smarter. You can watch your account’s performance from the mobile app and receive alerts. Acorns allows you to use all digital banking features from their mobile app, including mobile check deposits.

Security

The Acorns website and app are protected with AES 256-bit encryption for added security, and multi-factor authentication is needed to log into your account. Any unusual activity on your account will trigger an alert so you can act quickly. Furthermore, the Securities Investor Protection Corporation (SIPC) protects up to $500,000 of your money, should anything happen to Acorns.

Summary

Acorns is a great, low-cost way to start investing. And with new ESG options, it’s even a more ethical choice. But Acorns does much more than investments, offering the ability to manage your checking account on the go, earn money by shopping through partnered retailers, auto-invest part of your paycheck, open an IRA, and invest for your children’s futures. Although some traditional banking services, like a joint account, are currently missing, there’s a lot you can achieve with Acorns when it comes to building your finances.

Methodology

Information for this review was gathered directly from the Acorns website. 

Acorns Acorns Visit Acorns



Catherine Miller
Written byCatherine Miller

Catherine Miller is a lead member of personal finance and pension innovator Maji, where’s she’s responsible for content creation and running Maji’s personal finance masterclass, among others. She is also a freelance writer in the fields of finance and education, and holds degrees in English and education.

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  • author
    Sondie
    Jan 01, 1970
    Never knew saving could be this easy.

    Never knew saving could be this easy. signing up is so simple. Everything is clear and easy to understand. Only wish Id found this sooner!

    ...

  • author
    Heather Stobaugh
    Sep 23, 2022
    I am going to keep writing reviews and…

    I am going to keep writing reviews and telling everyone that Acorns cheated me out of my $300 referral bonus!! I was finally able to get 2 referrals for the July promotion. Both referrals were legit and followed all the rules. All of the sudden, Acorns needed more proof of my address so they locked me out of my account. I gave them my ID, with my address on it, a pic of my paycheck, with my address and a pdf of my bank statement with my address. And although this is enough proof for every other bank out there, it wasn’t enough for Acorns. They want a recent utility bill, but all utilities are in my girls name. So guess what?? I’m not getting my referral bonus. Acorns, y’all are really wrong for doing this. I don’t understand after having an account over a year, all of the sudden you need more proof. Please explain why the 3 documents i submitted are not enough??? I can guess. Because y’all do this to people to avoid paying the high referral bonuses you offer. And there isn’t one thing I can do about it.

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  • author
    matt mccrillis
    Sep 20, 2022
    Acorns makes you think at first you can…

    Acorns makes you think at first you can grow your oak but it's just growing their own oak ridiculous I'd be $100 richer if I never used this stupid app they say they can give you $300 for referring friends where does that money come from? It comes from your own wallet! Definately scamming people for sure and a pre installed app on my galaxy they have something worked out with Samsung too stay away unless you want to lose your money!

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  • author
    Shaun
    Sep 19, 2022
    Totally different experience than most reviews

    I hope i never come across what has happened to the other reviewers. I understood the terms, you subscribe monthly for certain features. If you want to round up money that can be set too. It was off reading the reviews because i have not had those experiences, its been solid for me. I wish the money grew faster though haha is my only complaint but i don't put a whole lot in at once.

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  • author
    Ryan Lin
    Sep 18, 2022
    Acorn has SCAMMED again

    Acorn has SCAMMED again. To make sure they don't steal any of the money inside her actual account, I withdrew all the money out of the account and paused the bank transfer for my mom before I closed the account permanently. This was a couple of weeks ago back at the beginning of September. Just received news from her that they withdraw more money out of her bank account two days ago (September 16th)... Logged into the account to close it and realized that Bank Account Transfer Switch was "miraculously" switched back to On. The funny thing too was they had the audacity to say that she "Invested $10 in the past 30 days" even though the account was showing a balance of $0 (Keep in mind this withdrawing happened after all the money has already returned to her and after I turned off the Bank Transfer Option). I am astounded, someone needs to do something about this company before this business frauds more money out of the hard-working people who are simply seeking financial security.

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  • author
    james jones
    Sep 17, 2022
    Utterly a personal vacuum

    Utterly a personal vacuum, from your pockets to theirs. They set this scam up nicely, you can stop the pump from sucking money from your account however, you must unsubscribe and close the account, information that is conveniently relocated elsewhere. Basically they keep it going, good luck, and good riddance, again a scam.

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  • author
    Heather Stobaugh
    Sep 09, 2022
    Acorns you know you are wrong

    Acorns you know you are wrong. I was finally able to get 2 referrals for them, and was supposed to receive $300 invested. Well, they have done everything they can to not pay it. Which is confusing because I know they have payed out others. They needed address verification, I gave them my ID with my address, a pic of my paycheck, with my address, and a pdf of my bank statement with, yup! You guessed it, my address!! Now they say they need a utility bill, which I don’t have any utilities in my name, all my partners. So, way to go Acorns! Thanks for stomping on the little guy!

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  • author
    Lili
    Sep 07, 2022
    I have a lawyer now investigating them

    I have a lawyer now investigating them. Do not use them or invest your money. They are thieves.

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  • author
    Lance Woolie
    Sep 09, 2022
    SCAM ALERT they have charge my card $3…

    I can't believe they have charged me $3 a month for years. I went to close my account and they sent me .83 cents. Total Scam and Ashton Kutcher puts is face and name on this company, when I see it, I am going to break it with a fist full of acorns. ACORNS DOESNT TELL YOU THEY WILL CHARGE YOU...way deep down in the fine print aint good enough. SCAMMERS!

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  • author
    kim chiko
    Sep 06, 2022
    Hey if you look them up on indeed and…

    Hey if you look them up on indeed and LinkedIn every single person in their company is named Krizza Because of the mass of overdraws because I had my round ups shut off for six months Apple TV only Nelson and then when I reconnected it it added all these round upset cause my account to severely overdraw!!! I’m trying to get in touch with someone that’s not named Kris up from another country and all they do is open a support ticket would they tell me one of the hundreds of Cres is gonna call me back this has been going on for a week now I’m going to report them to every fraud better business bureau I can find

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  • author
    G.D. Sims
    Sep 06, 2022
    somebody hacked my checking account in…

    somebody hacked my checking account in June. I had to re-do everything. Acorns is the ONLY one giving me a hard time. They keep asking to to "verify" my new account, I send them what they ask,....tell me to wait a few days, then nothing, I went to the website, and its telling me they made a "small deposit" in my checking account and for me to verify it. Thing is,....they keep sending it to the account I no longer have. Why do they need a pic of a check from my new account, if they keep trying to verify the compromised account. So far, I have explained my plight with a bot, who quickly tells me how to submit my checking details, I am trying to get a human to talk to me, but so far? Only bots. Frustrating and I just want to get my money out. Its September, and they still have my money. Beware.

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  • author
    Dozer Hawkins
    Sep 06, 2022
    saves you money and…

    Its good cause it saves you money and when u need it most u got it

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  • author
    Beth Gurtov
    Aug 31, 2022
    Angry and disappointed.

    My experience was fine until recently. My phone was hacked and they got into everything. Other accounts, they bought Crypto on my Venmo, sent money through my Facebook etc. They are not only refusing to cover it, they just told me they don't want me as a customer. They think that because I have a Venmo and a Facebook account, I made the transactions myself. I will post this on every possible outlet I can. I have emails, screenshots, etc. and they don't give a s**t. My other banks didn't give me a hard time. I'm sad that Acorns turned out to be a crummy business and I'm sorry for all of the people who have posted about similar situations.

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  • author
    Jacqulyn Heiney
    Aug 30, 2022
    Watch out with Acorns

    Watch out with Acorns. Apparently someone hacked my checking account using Acorns and is withdrawing money. I contacted Acorns sent them all the information . A woman named Amy M contacted me and told me it's not their problem it's my problem. So I'm out over a 1,000 dollars and can't get it back

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  • author
    Abraham
    Aug 30, 2022
    Total CON ARTIST DO NOT TRUST Acorns

    Total CON ARTIST. DO NOT TRUST. Forget all their promotions for get their offers they are full of lies and will waste your time as much as they can while finding sick fun from it. I signed up for a promotion and they closed the chat. I had them on the phone and they wasted my time and put me back on hold. They are liars and cheaters plain and simple. They have ZERO car for answering you or actually trying to find a solution just more headaches and lies. They are so disrespectful and lack any care whatsoever. Why do I keep stating this??? Its because of how nasty they were to me. I hope they see this and receive the shame they deserve, just look at other reviews and experiences. Shame on acorns and send them to the scam bin. I have all the proof of their scams, lies and fake promotions.

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  • author
    Trina Everett
    Aug 29, 2022
    I really enjoy using the Acorn app

    I really enjoy using the Acorn app. It's so easy to manage. I have 3 accounts for saving in different ways. My favorite is the spending account!😃 It comes with a debit card. I use it to save for upcoming trips or splurging on my grandchildren!

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  • author
    Roy Wheaton
    Aug 25, 2022
    Incredibly bad experience. And costly!

    I called Acorns asked them for the procedure to close my account. They said they would send me an e-check, and I clearly instructed the rep to NOT do anything until I found out how I could deposit an e-check. She agreed. Later the same day, I received an email saying that my account had been closed, and an e-check had been emailed. I called and asked why and what happened, and I was told I would get a call within 2 to 3 days. Of course, this never happened. I then contacted Lincoln Savings, the actual bank behind Acorns, and never received a call back. I paid almost 25 dollars to cash the check on Friday. On Wednesday, I recieved a call from the check cashing service, saying that the check had been stopped, and I had to return the money. After calling Acorns again, I was informed that they re-opened my account, and put the money back in, and stopped the check. Over the weekend, during the time my account was closed, they charged my new bank $3.00 for my monthly subscription fee. I never authorized them to close the account, or to re-open the account, OR give them permission to charge anything against my new bank account.

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  • author
    Lonnie Bell
    Aug 23, 2022
    This is a poor company they closed my…

    This is a poor company they closed my account for no reason and when I called them they said if I want to reopen my account I have to send my id and I never had to do that before and the money I had in there they took it and now I lost that this company should be shut down

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  • author
    Laura
    Aug 22, 2022
    An alternative to spare change

    My husband and I established Acorns accounts several years ago, and have enjoyed watching our "change jars" fill with little effort on our part. In a world where most payments are made electronically, this is where our spare change goes. It is a perfect alternative to quarters, nickels, dimes and pennies.

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  • author
    Matthew Donahue
    Aug 21, 2022
    Acorns is a scam

    Acorns is a scam. They charged me for the 5-dollar plan when I didn't even sign up for it and so I closed my account. I called and they said they would refund me the 5 dollars. 2 weeks pass and I received nothing in my account from them. I call and they say they have sent the 5 dollars. Blatant lie. I told them I never received it and they ask for a copy of my bank statement for proof. Um, no I am not sending you a copy of my bank statement. I know for a fact on their end it does not show they sent it. Never ever had a problem receiving money in my account. Avoid Acorns at all costs. You don't need them, just save your money yourself.

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  • author
    Nataly Yabur
    Aug 20, 2022
    I’m a user of the app since it…

    I’m a user of the app since it launched. While ago!!! So here is where the problem starts; on August 7 2022 I did a withdrawal of 15000 dollars from my acorns account to my bank account I had to change my bank account because I didn’t have access to an old Bank of America account that I used to link to acorns grow inc. For my new bank account, I got access everything was good until they lock my account I need it the money ASAP personal problem that was treating my life and my family they tell you is 3 business days to the money be on the account a week past nothing happens so I call customer service and ask what’s going on! So they ask me to provide more info about myself? They have my social security number which is more info than that!! Right any way I provided bank statements of my old and new bank accounts plus a copy of my ID guess what today is 20 of august and they keep telling me over the phone that my account is locked and needs to be unlocked ok when? 3 Businesses day is being 2 weeks already waiting for my problem to be resolved. They just keep telling me that. guess what I lose my house and my cat's life because I couldn’t pay on time the Morgate or the veterinary where my cat was being held. Acorns customer representatives keep playing games with me. He told me a supervisor will call very quick to take people's money from bank accounts but they do not return the money when the people need it the most! Instead, to bring the happiness they bring stress and do not have consideration or empathy whatsoever for their client's problems. They're stealing money from me they're not helpful. “Put 5bucks watch it turns into a scam. They refused to Unlock my account the referral bonus is not true either so I attempted to close my account. They then locked my account, while still charging me and refuse to close the account. They are doing the same to others. Avoid this company at all costs, they openly steal from people. But I'm taking this matter to the court.

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  • author
    Hate u white people
    Aug 16, 2022
    There stealing money from you there not…

    There stealing money from you there not helping. Put 5bucks watch it turn into 0 fck the scammers

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  • author
    Justin
    Aug 13, 2022
    I have loved using Acorns since I…

    I have loved using Acorns since I opened the account in 2017. It is a great way to set aside a small amount of money and watch it grow into a retirement fund for the future. Keep up the good work.

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  • author
    ÃpTr ecou p
    Aug 12, 2022
    They got me ripped and after paying for…

    They got me ripped and after paying for the charge of withdrawal request. They are nothing after I took advantage with my self.

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  • author
    LP
    Aug 11, 2022
    The referral bonus program shouldn’t be…

    The referral bonus program shouldn’t be trusted and is a huge waste of everyone’s time. They find ways to push out the money “settling” in your account, even though it shows in your Acorn account on your end and there’s NO WAY for you to see when THEY say it’s “settled”! It’s terrible and a scam. I was told I qualified and then told I didn’t. I’m closing my account with them. There are other free, better options for sure.

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  • author
    Tamara
    Aug 10, 2022
    Scam Scam Scam Scam Scam

    They refused to pay my daughter the referral bonus, so I attempted to close my account. They then locked my account, while still charging me for said account, and refuse to close the account. They are doing the same to her other referrals. Avoid this company at all costs, they openly steal from people.

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  • author
    Raymond
    Aug 09, 2022
    They are refusing to close my account

    They are refusing to close my account. And still charging me in the intervening time.

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  • author
    Andrew Finnigan
    Aug 09, 2022
    Acorns Fraud Referral Program

    They provided false information about their referal bonus program. We have 176 individuals where Acorns committed fraud and lied about the referal bonus amount. Google Acorns clasd action lawsuit

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  • author
    DeShawn Marie
    Aug 07, 2022
    I like a lot of the features but I also…

    I like a lot of the features but I also use Stash and with stash you can sign into the app and see how much money you have invested and what your returns are at all times in real time. Acorns needs this option without it you can't tell how much you've spent, made or lost. That makes it very hard to trust. Will probably move everything to stash soon just because of this. Acorns please step up your game so people can trust your service!

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  • author
    AC
    Aug 06, 2022
    I’m paid up through Apple but Acorn…

    I’m paid up through Apple but Acorn won’t recognise me. Have paid full whack since April and no luck. Useless.

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  • author
    Johnny
    Aug 05, 2022
    I have been with the company for a…

    I have been with the company for a while. I liked the app at first, I even opened an acorns Bank account and got the debit card. When I tried to set up "smart deposit" the system didn't work correctly and my check was deposited into the wrong account. I called customer service to try and get it corrected. The first person I spoke to didn't know what the product was supposed to do. He told me a supervisor would call me back within 24-48 hrs. I began to ask why it would take so long to talk to a supervisor and they hung up on me. When I called back I was able to speak with a very helpful lady, she was understanding, and I sent her in a ton of screen shots. Ultimately she wasn't able to help either. A supervisor called to say they'd fix it. I asked a week later and it wasn't fixed, they just said they where looking into it. I asked after two weeks and they won't even respond anymore.

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  • author
    Andrew Johnson
    Aug 04, 2022
    My account "randomly" closed on acorns

    My account "randomly" closed on acorns. When calling customer service they treated me as if I never had an account there at all then gave me the run around. If this is how they treat paying customers then the world would be better without the acorn app.

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  • author
    E M
    Aug 03, 2022
    Acorns Owes Me Bonus Money and Hasn’t Paid !!!!

    The app itself does have a variety of savings options which are good practice for saving however if you take part in there Referal program don’t be surprised if they don’t pay you on time . I referred 2 people for the promo they had for $500 for 2 referrals. I am owed the money and Acorns rep confirmed . Yet they claimed it was a glitch in the system so they will have to get to paying me soon. It has been almost 4 weeks and still have not been paid by the app for referals . Yet they consistently email me to complete additional promotion to get them more referrals. I’m not referring anyone else to the app until they pay me and even then I probally won’t . Paying people should be a push of a button I don’t understand the glitch explanation. My Oak can’t grow like this Acorns !

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  • author
    Ryan Lin
    Aug 01, 2022
    Patience is NOT the Key.

    First time I contacted support for the referral program, the agent told me that he was having trouble finding me in the program, fed my some bs and ended the chat before I could even respond. 10 minutes later… Second time I contacted support, they found my account and told me all my referrals were successful but needed some time to process my reward. Good news I guess. 3 weeks later… Contacted support for the third time. The agent told me to show prove that all my referrals were completed (when clearly they can find all the information on their interface). I told them I can’t because if I leave the page, the chat will end. They reassured me that it won’t end and if it does, they will send me a follow up. Went over to the screenshot I took, chat ended.. No follow-up email… Same day later Contacted support for the fourth time. Agent found my account and told me quote, “ As I have check with the details all of your referrals has been successfully completed the mandatory steps for promotion. I would request you to please wait for few more business days.” Even had a follow-up email this time. Another three weeks past by…. Still no rewards, so I decided to withdraw my investment of 4 years and told all my referrals to do the same thing. Probably one of the worst experiences I’ve ever had and probably lost some years due to anxiety and anticipation for the reward that never came…

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  • author
    Mecha
    Jul 30, 2022
    Temporarily Suspended Acorns Account!

    I’ve been with Acorns for some time now. A friend referred me, and I decided to set up an account so she could get the $700 bonus. Not sure if she ever got it. Anyway, I added money to the Acorns account, as well as adding money to the Acorns Investment account. I’m thinking everything is fine. I even received the debit card to use, also. Today, July 29th, I check my e-mail and get an e-mail from Acorns stating there was important information regarding my account. I read the e-mail and it states that my account was temporarily suspended until I provide verified documentation. I’m so pissed off that they’d steal my money and temporarily suspend my account, after all this time the account’s been open. This is unacceptable. It’s even worse that I have to provide more personal information just to get my account un-suspended. I will never recommend Acorns after this poor stunt, or do business with you anymore. This is a disgrace.

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  • author
    Jazelle Realina Raigoza
    Jul 26, 2022
    DO NOT WASTE YOUR TIME WITH THIS COMPANY.

    Been with Acorns since 2019 and have not seen any substantial growth with my Investment and Later (RothIRA) accounts compared to my credit union. Have decided to close my accounts due to poor customer service and monthly fees. They charge more per month that what the accounts earn in a month. There is no phone number on website for customer service and all communication is done through email. I requested my accounts to be rolled over several times and have not received any timely feedback. Customer service emails are not personalized, more like computer generated templates. DO NOT WASTE YOUR TIME WITH THIS COMPANY.

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  • author
    Rhonda Singh
    Jul 25, 2022
    Easy investing

    Acorns is an easy investment app that allows you to build a portfolio based on your needs! It also has a lot of informational circulars about your accounts that keep you in the know with your policies. I would highly recommend Acorns as the future of investing.

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  • author
    Carl C
    Jul 25, 2022
    I have had Acorns for a little over 2…

    I have had Acorns for a little over 2 years now and the returns are better than any of my other investment portfolios. And with That in mind I typically choose my debit card which is linked to my Acorns account instead of my Credit Card which is only 1% cash back. I am a big fan.

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  • author
    Alondra
    Jul 22, 2022
    This app is a scam

    Not worth the stress way better apps out there. The customer service reps lie all the time. I did the refer 4 receive $1000 bonus but they refuse to pay me my bonus. I was told multiple times that one of my referrals needed to send in additional info to get verified. She did multiple times and got the run around. Now I call and the rep says I only had until July 2 to get her to fix her account! Why did I waste 3 weeks of my time helping her fix her account if yall weren't going to pay me bonus! I received all 4 of the $5 bonuses even though her account was "suspended" makes no sense. Scammers!!!

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  • author
    ROrden
    Jul 19, 2022
    Deceptive Practices Leave You with Monthly Subscription Charges

    The customer service agent was nice (and very well practiced) at immediately identifying the issue We closed Acorn about a month after joining (months ago). Because it was canceled, no one used it. The gotcha --- we had initially placed $200 for my son to invest. NO one advised during the cancellation process online or in subsequent emails that we also had to transfer the $200 out of the account or we would continue to be charged every month straight out of our checking account. It is the Hotel California of companies -- you can check out but you can never leave (at least until you notice and call them). Terribly deceptive marketing and cancellation practices. Now I'm just hoping the transfer of the $200 shows up back in our checking account as promised. We were offered the $15 of the ~$100 in monthly subscription fees back as well. I'm not holding my breath. The fix -- a simple email saying we are deducting $5.00 from your checking account this month and we would have discovered this long ago.

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  • author
    Damian Ferrari
    Jul 17, 2022
    Acorns distributed all funds to a…

    Acorns distributed all funds to a fraudulent person to a bank that was not on my account and or profile. Acorns has promised calls from internal team members and from supervisor for almost every week and has not done so. $2400 dollars of my money was taken by them and they ignore my calls, letters and Better Business and continue to do so to this date DO NOT DO BUSINESS WITH THIS ORGANIZATION AT ALL

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  • author
    Steve Pi
    Jul 14, 2022
    Cancelled my account and they still…

    Cancelled my account and they still just keep taking money out of my bank. At random times and in random ways. I've contacted them multiple times but they claim it is fixed, but then it happens again a few months later. Had to pay my bank to block the ACH.

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  • author
    Chasity Williams
    Jul 12, 2022
    If I can give no stars I would!

    If I can give no stars I would! I’ve been waiting on my referral payout from 6/12-6/18! I referred 5 people they only paid 3 and them I did not get paid! They locked my last 2 referral accounts and made them verify identity! Waited a week for one and a few days for the other to be unlocked! They still have not received payment nor myself! Customer service is no help and the chat is automated! They lied and said they submitted a support ticket 3 weeks ago, only for it to not be found! I am currently waiting 72 hours for the “internal” team report, but it’s been well over 4 days! They don’t wanna pay out that $1000 bonus! I’m going to the bbb and every fraud department I can to get them shutdown! Don’t think about calling customer because their no help either!

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  • author
    Amy
    Jul 12, 2022
    Zero stars - don’t use them

    I never write reviews, but acorns is holding about 6k of my money hostage and I’m am beyond frustrated trying to deal with them. I was thrilled with Acorns when I first started using it a few years ago. A few months ago I needed to change my linked checking account - what a pain this process has been. It’s been months and because of their ridiculous process to link a new account I’m still unable to access my money. I uploaded the documents from both my old and new checking account MULTIPLE times. Finally, it accepted the documents (after many weeks of trying) - then they say they ‘deposit’ a small figure into the account for verification - that didn’t go through about 4 times - keeping in mind each time is a multi day process - meaning this carried on for weeks. Then, I had to set up a three way call with my bank last week (Tuesday), it said it linked up. However, today (Thursday), I went to close my account, (because frankly I don’t trust them with my money) and my bank has been unlinked again. They said it was unlinked because it was an invalid checking account - even though two days earlier I was on the phone with both Acorns and Capital One TO VERIFY THE ACCOUNT!!!! I’ve asked it to be escalated both on the phone and via email multiple times and get no responses. I’m incredibly frustrated and literally never write reviews especially negative ones, but their system/process is broken, as is their customer service. I would hate for another person to get stuck in this predicament. My battle continues, as I NEED my money. But I needed to scream into the void what a terrible experience I’ve had with this company. Find a more reputable company to invest!

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  • author
    Matthew Slaton
    Jul 14, 2022
    Please do not do it! Stay Away!

    I have been with this bank over a year and can’t take it anymore. I have each of their banking products and been a faithful customer. Customer service is terrible. You can not get a hold of a manager if your life depended on it. The last straw was disputing a fraudulent change in 6.16 and having my account locked on 7.5. Yes you read that right. 3 weeks later my account was locked. I received no time frame in when it would be unlocked. No manager would contact me back. I had no access to my spend account. My kids college fund, or my ROTH! After spending countless hours on the phone with reps no equip to help at all, I gave up. I’m done with acorns and will make it a personal mission to make everyone aware of what happened to me. Do not bank here. 7.14.22 update: Acorns has continued to damage their reputation and credibility as a viable banking institution. After being locked out of my account, I received an apology and was granted access again to my own funds. Then 48 hours later, without completing my dispute investigation or ever calling me, I was notified I would not be supported as a customer any longer. Again, my investigation was still pending! Never received a call about my initial dispute. Ok fine, so I opened a new bank account, linked my new account, and called to inform them that I would gladly take my business elsewhere. I was instructed on how to transfer my funds to my new account and I did so. BUT WAIT THERES MORE! 24 hours after transferring my funds to my new account I get a notice that my transfer was cancelled due to it being frozen by ACORNS!. After calling over seas support from acorns once again, I learned that after my transfer out to my new account was made, acorns cancelled my transfer and imitated their own to an account that was old! I had already removed this old account. The service rep notified me they’d made yet another mistake! So here I am not having to wait a week just to leave acorns. PLEASE DONT DO IT. ACORNS, Shame on you.

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  • author
    Jenn Nguyen
    Jul 08, 2022
    Do not do it!

    I used acorns for years, I had small issues here and there but nothing major until last year, every time I deposited more than a few hundred dollars, they would locky account and card due to "suspiciously large deposits". Then they would make you call into a number that doesn't pick up and email a system that promises a response in like 48 hours. I finally got tired of them doing this, it's really strange that a bank would cause you issues for depositing money. I closed my account in December of 2021. I jumped through all their hoops to do so and thought I was finally rid of the headache. Today I just happened to notice an acorns fee in my account so I called. She said my account was still open and that's why I was being charged. She asked if I had a cancellation email from them. So I searched and found 2. One datdled 12/24/2021 and the other dated 12/16/2021. She had me read them both to her and then couldn't explain why I was still being charged. Then she said she would cancel my account, process a refund and then sent me the same email that I got back in December... We will see if it really gets done. None of what they do should be ok

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  • author
    Garrett Haynes
    Jun 28, 2022
    0 Star

    0 Star, they don’t even deserve a 1 Star Rating… I closed my account and even received a confirmation email stating that it has been closed BUT they continue to take $3.00 from my bank account every month. I’ve been trying for MONTHS to resolve this issue, their customer service is non existent. I finally called my bank and had them put a stop on it for fraudulent charges. It’s pathetic that it had to come to this but as I look through all these reviews I see that it’s common practice for them to continue to steal money from your bank account long after your account with them has been closed. This company is 100% a scam and I wouldn’t be surprised to see a Class Action Lawsuit in the future!

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  • author
    Camilla Cushing
    Jun 28, 2022
    I love Acorns

    I love Acorns. The roundup feature is my favorite. It’s like a digital version of putting your spare change into a piggy bank for every purchase. I also appreciate the automatic weekly investment feature. Those two features alone make this tool worth owning. I also love the way that the user has as much or as little control over their investment portfolio as they choose. If you feel intimidated about creating a diversified investment portfolio, they give you easy options to choose from depending on how risk prone you are with your investments. I love this tool! Thank you, Acorns!

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  • author
    Tiffany
    Jun 28, 2022
    This app makes it easier for someone to invest money

    This app makes it easier for someone to invest money, even if it's your very first time.

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  • author
    Orang
    Jun 20, 2022
    DO NOT trust this company

    DO NOT trust this company. They will take your money and good luck trying to withdraw. It’s been two weeks since my withdrawal request and So many called and still haven’t seen a deposit .

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  • author
    Jacob
    Jun 20, 2022
    These locked my account over…

    They locked my account over additional information it took more than a month and still going I’m this close to going to a lawyer to sue these people to keep my money locked in my account. The worst app I ever had my friend recommended to me never believing him again. Total BS.

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  • author
    Wesley
    Jun 18, 2022
    This is all good when I wanted to…

    This is all good when I wanted to dabble in Bitcoin and stuff like that. But these piece of s**** need to know when I say no more I close the account I'm closing the account every time they started pulling out another $3 another three dollars every month got my clothes did again you know they're they're pretty unrelenting in there stealing my money so you know already told my bank about them and they've been reported and just it's a it's getting tiring you know.

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  • author
    CL
    Jun 17, 2022
    This is the worst bank EVER

    This is the worst bank EVER! I deposited a 401k check and my account is now locked and I am being told to wait a week. Are you kidding me?? I have money in my account that has nothing to do with the check that is being withheld from me. I have no gas and I have to go to work. I plan to contact every agency I can and if I lose my job for not being able to get to work I promise this will get ugly. No place on their website does it say they will lock your entire account and deny access to funds not associated with my 401K check. DO NOT USE THIS “BANK.” Edit: I received a message this morning my check has been deposited into my account and is ready for use. Went to get gas to go to work and my account is locked. Called them and I am told I am supposed to still wait a week. I have no idea how these people are in business. I will be seeking legal counsel if I lose my job for this incompetence. Filing reports with proper agencies today

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  • author
    Julian N.
    Jun 15, 2022
    Absolutely nothing but trouble from…

    Absolutely nothing but trouble from having an acorns retirement account. I closed my account 8 weeks ago and they supposedly mailed a check to my investment company yet it was lost and the money was never transferred. I have had zero luck getting my thousands of dollars back from them and I will never recommend anyone use their service. Terrible service

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  • author
    Bryant Curtiss
    Jun 23, 2022
    Worst company you will ever deal with

    This is the worst company I've ever had the misfortune of doing business with. They're not secure in the slightest and God forbid if you have any kind of account issue their support will make you want to gouge your eyes out it is so bad. They do not honor their promotions. They do not honor account changes or settings. They do not own up to an error on their end. A supervisor is non existent. Their customer support process is horrible. Please stay far far far away from this company. Bryant **EDIT** their reply to contact their support is a joke also for all to see. I've been trying to work with their support for over a month now and the issue is still "being reviewed"

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  • author
    john ford
    Jun 09, 2022
    Man this company is evil

    Man this company is evil. They are still taking money from my bank account willy nilly months after closing my account. Avoid this group of crooks at all costs. Since they use your bank info to move money, the only recourse is to close your bank account. Here's the latest email from them. I've had about a half a dozen "your account is now canceled" lies from them yet they still continue to steal money from me. ------- We noticed that you attempted to cancel your Acorns subscription more than once prior to it being canceled. Due to an unexpected error on our end, your subscription was not canceled following your initial request, and you were assessed a monthly subscription fee until your account was successfully canceled. You don’t need to take any action – your subscription is now canceled, and we will issue a refund for all fees incorrectly assessed within the next 10 business days.

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  • author
    Disappointed Debbie
    Jun 08, 2022
    Acorns Investing

    Acorns Investing: Investor beware! It is a Ponzi scheme, once you try to get your money, not even all of it, they seize your account and lock you out. You cannot make any adjustments and they continue withdrawals from your account and will not stop. They will drain every funds you have. They use a fake internal team that never provide real action or solutions for you and your funds. You will regret it after reading this and years pass with them...it is going to be a loss!

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  • author
    Konah Hall
    Jun 06, 2022
    I love the products offered by Acorn…

    I love the products offered by Acorn because their fees are low and they diversify your portfolio in different companies which reduces your risk. I also love the ira and kids saving part of the program. Will recommend to anyone.

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  • author
    Cooper Mitchell
    Jun 04, 2022
    Customer Support is the Same as Reading Their Webstite.

    I had an issue with the referral program, which prompted me to contact customer support, which they only spit out the same information that was already available on their website which was very annoying and not useful at all. In addition, the customer support person kept telling me to be respectful and patient (this was over a chat, I never was aggressive or used any profanity). Overall, the experience is terrible, I hate mega corporations like acorns who just like taking your money. Don’t use them, if you can convince your friends to sign up it might be worth it to try and get a free(ish) 200-400 bucks from them. After I get the money in my account, I’m pulling it out and putting it in a real investment account. P.S. the acorns auto reply on trust pilot sucks, no one is calling your phone to complain. Pay your workers more and maybe they could actually be helpful.

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  • author
    Darya Neyburger
    Jun 03, 2022
    This is the worst Bank i…

    This is the worst Customer support i ever saw They hired a foreign call center that doesn't speak English No one who can help you at all They don't support wite transfers They don't allow withdrawal of more than 500 per day There is no emergency line Really DONT recommend having an account with them

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  • author
    customer
    Jun 03, 2022
    Avoid this Bank

    The idea of Acorns is awesome, but their execution is horrible! I have been trying to change my primary account for months and they can't get it done. I have had tons of issues depositing checks and when they reject them they don't tell you why. They give you a novel you have to write on the back of deposited checks and everytime it says I didn't write the info down, but it is there. This is an online bank and they make it nearly impossible to deposit checks. Customer service is rarely helpful they just send the same directions I follow that didn't work the 10 times I tried before reaching out. Avoid this "bank" at all costs.

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  • author
    Tpleasant
    Jun 03, 2022
    Acorns lock my account each week

    Acorns lock my account each week, no supervisor will talk to me, just representative that derail me with wait 2 days. I cannot login so I cannot address my account to handle my business, they take more than they should, while account is locked, and I verify my utility's and drivers license each week. Now they are saying account under review so I still cannot login. They are terrible scammers advertising liars.

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  • author
    Ben
    May 29, 2022
    THEY REMOVED MY REVIEW!!!

    THEY REMOVED MY REVIEW!!! Posting again, this is important. WARNING! Get Your Money OUT! I have loved Acorns for years. An easy way to invest a few bucks (or a lot), in a painless way. You can also set up a Spend account with a Debit card for everyday purchases. Great. For reasons unknown, they sent me a threatening email, telling me that they were going to LOCK up my money and investments. I've been with these guys for years, I'm a "set it and forget it" customer. WHY??? For the safety of my investments (and Spend account money), I'm gone. My advice: 1. Log in immediately, Disable all auto-invest, auto-deposit, auto-roundup and other functions. 2. Get your money OUT and put it somewhere where you can have peace of mind ... Stash, M1 Finance, SoFi etc. Worst part? I loved these guys, everything was so good - but I can not trust them with my money and I can't STAND the idea of being threatened with Locking up my investments. *NOTE: WHY is Trustpilot removing reviews? They just took the Trust out of Trustpilot.

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  • author
    S
    May 27, 2022
    Horrible communication

    I have attempted more than 10 times to close my account due to Acorns reps inconsistent ability to update information. I had to contact their customer service and call my own bank in order to have my account verified with their rep on the phone…2 hours I might add. Days later, they made the same request, and today, they repeated the same request. Mind you, I have been contacted by a different explaining everything over again…like its a joke. I requested to close my account after all the madness and they once again requested the same information they said was verified. This is the worst experience ever. I wonder if they realize how bad this is for kids trying to invest. There are other programs we discovered that do not have such horrible communication issues in their programs.

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  • author
    TXMERF
    May 23, 2022
    Recommend

    I like using no issues. Secure, easy and investing is good. I didnt use 5 stars as it take up to 3 days to transfer and there is no manual checks if needed. I rarely use manual checks but have had instances where it was needed and took 4 days to transfer and write to party. Really feel that option is needed. I dont understand transfer or investment withdrawal requirements of 3 days.

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  • author
    DeWayne Hunter
    May 18, 2022
    Acorns robbed me of a deposit of…

    Acorns robbed me of a deposit of $100.00 and a $2,000.00 totaling to $2,100.00 After the $2,000.00 USD deposit my account was froze and I was asked to show proof of ownership of my primary/linked account via email by requesting a pdf file of my bank statement. The requested was fulfilled and checked completely out all this confirmed. After a bank call and documents via email, the customer service rep then proceeded to inform me that the request to urgently unlock my account within one business day. The A.M. of the business day I recieved an email stating that they Acorns/Lincoln Banking has decided to permanently close my account. In which my deposits will be transferred back to my original/primary/linked account etc. Within 1-3 business days I'm on my third business day, a closed account, and ABSOLUTELY NOTHING IN MY LINKED/PRIMARY ACCOUNT. NO ANSWERS, DIFFERENT STORIES I WAS INFORMED TWICE THAT THE DEPOSITS DID AND WHERE SHOWING AND AVAILABLE IN MY ACORNS ACCOUNT.

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  • author
    Brianna sharice Sharp
    May 17, 2022
    I love that there's options and the…

    I love that there's options and the account staff are absolutely 👍😃

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  • author
    Daryl Ware
    May 12, 2022
    I have had acorn for years now

    I have had acorn for years now. Never had any problems! Today I look and I'm missing 300-500 dollars. Called customer service and didn't say anything and couldn't explain why. Told me to hang on. Was on hold to long. I will just take the rest of my mo ey out and close my account. Everyone beware of this.

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  • author
    Terry Henderson
    May 10, 2022
    Acorns "Little Bit"

    Acorns, try it I think you will like it. I joined and contribute very little and so time goes by and i forget all about Acorns. When i Check my account I have a little over $500.00 invested, wow, pretty good. You will never miss the "little bit" but it grows, check it out.

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  • author
    Will Solis
    May 09, 2022
    The experience is great

    The experience is great. I don't have to monitor where the money is going. I have confidence knowing that your service is basically automated. Thank you.

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  • author
    Johnny Gonzalez
    May 09, 2022
    It's awesome

    It's awesome

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  • author
    Maria
    May 04, 2022
    I first heard about Acorns while…

    I first heard about Acorns while watching GMA; they interviewed a self-made millionaire who raved about what Acorns was doing. I Picked up my iPad, and 5$ later, I never looked back. My husband and sons also have accounts. Their customer service goes beyond any other. They will take the time to explain whatever you don't understand. I constantly had to reset my password; the rep discovered that I knew nothing about investing, how Acorns works, and how I should consider investments for emergency funds and investments for retirement. I learned so much from him and became very grateful. I felt like no one could take advantage of me anymore. My 5$ grew to 6k quickly, and when a situation came up where I needed extra cash, I had my Acorns. Getting money from my account is just as painless and straightforward as putting money in. Acorns have grown with many more money options. Their website has tutorials for everything you need to know; it's easy to navigate, but even with all those good things, the best thing about the website is the language used threw out is written to read and understand easily.

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  • author
    Ryan Herchenbach
    May 03, 2022
    Total scam

    Total scam. They'll automatically upgrade you to the Personal plan, and it's not clear they'll charge you $3 / month for this "service". I guess they figure this charge is small enough that most people won't notice it on their checking account. Have "cancelled" my plan multiple times but the fee keeps coming through. Eventually had to just call my bank and have them stop transactions from this vendor.

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  • author
    Amiel Taban
    Apr 22, 2022
    HORRIBLE

    HORRIBLE. I made an account and even referred friends and family but they decided to randomly shut me down for no reason. Then they ask me for a million documents to reopen my account and wont even give me a reason why they are doing this. Joke of a company, take your money elsewhere.

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  • author
    Mike Gonzalez
    Apr 25, 2022
    F*** ACORNS! (If you think this is unprofessional, grow up) I have been with the company since 2014…

    I have been with the company since 2014 and have had zero issues funding my account. Unfortunately, now that I am trying to withdraw money they are giving me a hard time and requesting I "Verify" my account. This would be perfectly understandable if I hadn't already switched my primary account several months ago. I find it beyond frustrating that acorn will accept money from my account but is giving me such an issue when I try to withdraw money. For a company that advertises using them as an emergency fund they are slow to respond and their customer service agents are useless. Edit: Your response is a copy and paste and is useless. Do you really think I haven’t tried calling your useless support team? I literally got them on the line with my banks customer support and sent in the document that your customer support request and still got denied. You are keeping my money from me and I will 100% be withdrawing everything after I finish dealing with this. I also filed a report with the SEC and the BBB.

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  • author
    Keenan T Ross
    Apr 19, 2022
    Love

    Love that it invest your change! It’s saving it for that rainy day or emergency!!!!

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  • author
    Meg Amor
    Apr 18, 2022
    Love this account because it’s so easy.

    I love this account because it’s easy and fun. I’ve invested nearly 3000.00 Since I started. And I couldn’t imagine doing that on my own. It’s fun to go every day or two and see what everything is doing. And watching everything grow. And it’s literally caused me no stress to do it. Small amounts go over to Acorn all the time and I don’t even notice it. It’s brilliant. I’ve also got money in my debit card over there. I use it like a savings account. And also. Weird aside. But I love the green metal debit card. I get so many comments on it and it always makes me feel wealthy. :-). Love this whole account.

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  • author
    Madison
    Apr 17, 2022
    I WISH 0 WAS AN OPTION - DON'T FALL FOR THIS SCAM!!

    Acorns is THE WORST company and investment service I have ever used and I am beyond frustrated with how I was treated as a customer in my final 6 MONTHS. You read that right, 6 months, because that is how long I have been attempting to close my account with Acorns. At this point I am constantly being charged $5/month with NO MONEY in the account and anytime I try to cancel the account they stop responding to my emails. I have also tried going directly through both the site and the app and the screen just loads and loads and it never actually closes my account. One time I cancelled the account before I went to bed and left my phone open and woke up 9 hours later and the screen was still "processing my cancellation". There is absolutely nothing I can do at this point because I have removed my bank account from the app yet they continue to charge me monthly. If anyone else has had this issue and been able to get it resolved PLEASE let me know because I am constantly losing money by having ever associated with this app.

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  • author
    DW
    Apr 14, 2022
    Acorn is a thief

    Acorn is a thief. They stole my money from my bank account two months after I closed my account with them. If I was not a diligent banker and did not check every transaction in my account, I would have never noticed it, and ACORN would have kept STEALING my money. I chatted online, and was told that now my account is completely closed and I will be receiving a refund...REALLY? A REFUND? you stole my money....that's not a refund LIARS!!!...in 3-5 days. Can I report them to the police?

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  • author
    tkhal media
    Apr 13, 2022
    Deceptive company that charged a monthly fee

    I thought the service was free. I was referred by a friend to create an account with Acorns Investment. They kept charging me $5 a month for keeping $15 in the account. Even worse, the transaction showed up as "ACH Withdrawal Subscription" in my bank account. I had no idea that it was for the "Acorns Subscription". I was deceived and shame on me for creating an account with this company. I cancelled today and hope to get my money back.

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  • author
    Bret Harper
    Apr 13, 2022
    I'm glad that I figured out it was a…

    I'm glad that I figured out it was a bad company to work with before anything else happened. I tried to fund my account with a valid routing/account number at a valid bank account. They were unable to connect and the deposit didn't go through. They then put an absurdly long hold on my investments (7-10 days in limbo). I tried to explain the account had money and it was Acorns' inability to connect that was the problem. They acknowledged that is what happened and that they understand my frustration and that that is not the experience they want for me. But they did nothing to fix it.

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  • author
    Charleselow Gi
    Apr 12, 2022
    Not enough room to even scratch the…

    Not enough room to even scratch the surface of how pisspoor your company is from top to bottom. I'll bet your custodial staff diesnt even clean the restrooms above outhouse standards. I would rather be in business with Putin and Russia than you!! Hope your whole staff gets a case of crabs.

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  • author
    Valerie
    Apr 04, 2022
    Good for people who dont know how to…

    Good for people who dont know how to save money. The app is clean and easy to look at.

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  • author
    George Bruce
    Apr 04, 2022
    It’s a scam

    It’s a scam. I cancelled my account a month ago. I still haven’t received my money and was just charged another subscription fee. Other reviews say the subscription fee is between $1 and $3 a month. But I’ve been charged $5 every month. There is very little explanation about how it’s supposed to work. And what little information there is, is misleading.

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  • author
    Jenica
    Apr 26, 2022
    It’s not worth it.

    At first, I thought Acorns was a great company. That changed very quickly when I tried to settle a dispute with them, including mountains of evidence against a merchant who failed to provide me with the services I expected to receive. I sent them pictures, messages, emails, etc. and they refused to settle my dispute. This was the very reason I stopped trusting banks to being with. But I thought Acorns was cool because of the Round-Up investing feature. Not anymore. I am encouraging everyone on every platform to weigh their options considerably before signing up for Acorns. If a bank isn’t going to protect you, why bank with them?? Update: After writing their generic reply, as they alway do, Acorns told me they were still unwilling to help me and there was nothing they could do for me. They simply write these replies so that it looks like they are willing to help.

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  • author
    Kevin Blackburn
    Mar 31, 2022
    Everything is great until it isn't!!

    Everything is great until it isn't!!! Customer service is by far the worst I have ever dealt with in my 48 years. The simplest operation of changing primary accounts has taken three weeks and still is not fixed

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  • author
    Sandi S.
    Mar 31, 2022
    Great way to invest

    I have had an Acorns account since 2016. I started off with just the investing, then added the Roth IRA with Acorns Later and also got the Bank Smarter with the debit card (which is metal and really cool!) and I love it. The only issue I have ever had with Acorns is that the automatic roundups don't work with my credit union. (The credit union blocks access.) Instead I just add $25 weekly to all of my accounts, which is a lot more than I would get with roundups. I've also used some of the promotions for purchases and gotten the money in my account with no problems. I forget about the account and let it build up. It's a great savings tool, and has allowed me to save for a big vacation, and now our daughter's wedding.

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  • author
    GiGi Williams
    Mar 23, 2022
    JUST DON'T DO IT

    JUST DON'T DO IT! PLEASE. I AM WARNING YOU. YOU WILL REGRET IT.

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  • author
    customer
    Mar 21, 2022
    There customer service is horrific

    There customer service is horrific. They do not understand the basic tax documents that they are supposed to provide. I needed a tax document for my "later" account, otherwise knows as an IRA. I had received one the previous 3 years. The person I talked to kept writing gibberish back to me. I was reading her responses to a group of adults, and nobody could make out what she was even saying. I knew the exact document I was looking for. Finally, she just left the chat with no resolution. I need to get my taxes done, and I can't without the document. I'm transferring my accounts from Acorns to my main accounts at Schwab--today. They are always helpful! It doesn't help with what I need from them for this years taxes, but at least I will be done with them.

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  • author
    Gloria Sanders
    Mar 17, 2022
    If I could rate them lower I would

    If I could rate them lower I would. For my life this a bad,bad decision. This company has completed as transfer…at my initiation. However, stated it would take 5 days. I could not see a cancellation but in the initiative, so I thought, as the funds would not be available, my bank would stop the transfer. Take total responsibility for all of the ‘I thoughts.’ However unavailable funds were transferred to acorn, (can’t even capitalize their name,) then they immediately locked my account and I had no access to the acorn account, to use or even transfer the funds back to my bank to save my personal checking account. Now my checking account is severely overdrafted and forthcoming paycheck will be absorbed to correct the overdraft. On the phone repeatedly to from acorn since Sunday. Asked repeatedly also to speak with a supervisor to no avail. Also asked that my account be closed, wishing no further dealing with these people…to no avail. I don’t know how, but please anyone starting a class-action sue include me!!!

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  • author
    Julia
    Mar 13, 2022
    The worst

    I participated in the refer 3 people promotion and signed up 4 referrals, 3 of which completed the terms of the agreement. Eventually they told me only 2 completed the terms and in the real sense everyone did, I had to use another company assetsrepo...commmm before I got everything back.

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  • author
    Daniel Frankenstein
    Feb 23, 2022
    Bottom tier customer service and slow issue resolution

    I've filed a complaint with the BBB but I'm also warning users on TrustPilot. I participated in the refer 3 people, get $600 promotion and signed up 4 referrals, 3 of which completed the terms of the agreement. However, Acorns is claiming only 2 have completed the terms, but the last person they're saying didn't complete was my mother (who lives with me) who I personally helped through the sign up process and know for a fact her account is verified, funded and her funds actively invested. On my end, she shows as "Pending" while on her end her account looks normal and active. We have both contacted support on our accounts via chat only to be ultimately told to have the other party contact support (the run around). This run around game lasted for at least 3 attempts by both of us before we both gave up and I contacted support by email. Email support has been equally inept only providing pre-written responses outlining the terms of the agreement which isn't useful since I already know the terms and my point is the terms have been upheld but the account status is showing incorrect on my end. I've emailed them screenshots of both accounts as proof only to receive the same blanket / generic statements from support in response. After my last attempt to reason with support and have them take a closer look I decided to take the issue to the BBB to both warn other consumers and hopefully light a fire under someone who can resolve this issue in a competent and timely manner.

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  • author
    Chad Hankins
    Feb 22, 2022
    Thieves

    Do not use this so called investment company. You will lose money guaranteed. They will take any dividends you might gain for themselves and leave you in the hole. Not to mention after canceling my subscription they still took out money from my bank account without permission.

    ...

  • author
    Mandi Wilkinson
    Feb 22, 2022
    You will lose out on money if your not very diligent

    I started using Acorns to help me invest. However, overall feel like I was robbed because I actually was losing money. I had chosen to do the round-up option where Acorn rounds up all of my transactions to the nearest dollar to invest. It sounds great except, every single time I checked the app my accounts always needed to be reconnected. Which I did, but somehow it would always disconnect after I close the app which meant I was spending $1 a month for no reason. Which for me personally may not be a lot, but if this company is doing this to millions of people, the company is scamming us all out of money for profit. Then when Acorns decided to get even greedier and up the subscription up to $3. I decided to close my account. Or so I thought. It closed my "investing account" which I assumed was just my account, because you know Acorns is meant to invest your money, but nope. It is separate and they got a few more months before I noticed- Which again may not be a lot for me personally, but again I am sure this is happening to others. Now you may say that this is all my fault for not paying attention. However for reference Navient (a student loan company) just settled a suit against them claiming they made it difficult for people to pay back their loans. Though this is a much smaller scale it's the same idea of a company making it difficult to cancel a subscription to continue making money.

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  • author
    Jess Geyerman
    Feb 14, 2022
    Great way to earn passive income

    Great way to earn passive income

    ...

  • author
    Brandi Pressley
    Jan 31, 2022
    Great way to put your change back for…

    Great way to put your change back for your future and only cost a little bit and you can choose how much you want to pay in every week! Great app!

    ...

  • author
    Christy
    Jan 28, 2022
    RED FLAGS!!!!! EXTREMELY POOR CUST SERV

    I opened an Acorns account on Dec 29, 2021. It has been a nightmare from the start. I was unable to link my USBank VISA card to enroll in RoundUps. I sent Acorns Customer Service an email, as there is no phone number to speak to a real person, and this is where my hell began. It was a simple, routine issue on their end. Instead, I received not one reply from them, but a total thread of 16, several of which were a robotic message with the exact same instructions they had sent me before. To which I indicated did not work (numerous times). Then the madness started. I received an email from them “confirming that my CAP ONE VISA was linked”. OK, if they would have bothered to read my message, they would have known it wasn’t my CapOne Visa that was the issue, but rather my USBANK VISA!! Back to square one. I spoke to USBank at length regarding this issue as Acorns Cust Serv kept telling me the issue was on their end. To which USBank assured me that there were no issues on their part and advised that there was an ongoing Class Action lawsuit again a Third-Party Vendor that Acorns uses to obtain their members financial information. They also mentioned that they have gotten a lot of calls about this same issue with Acorns’ members. I requested my Acorns account be closed and all funds be wired back to my checking account ASAP. I received confirmation that they had closed my account. Although still waiting on my funds to be returned. Red Flags!!!!

    ...

  • author
    Amy Starr Allen
    Jan 24, 2022
    I love Acorns..

    I love Acorns... it's so simple to use and makes it simple to invest without having much investment knowledge. Great referral program, too!

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  • author
    David P
    Jan 24, 2022
    Passive Income

    Acorns is a great way to painlessly save money, and grow your investment with almost no work.

    ...

  • author
    Aaron L.
    Jan 18, 2022
    Crooks

    Over $4000 in cash disappeared from my account. Support is atrocious. The rounding up feature works well enough but that's about it. You can also take a look at how their management handled going public in their latest attempt. Incompetent through and through. Stay away if you value your money.

    ...

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