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Acorns Review

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Reviews 67

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Catherine Miller
Catherine Miller
Jun. 29, 20214 min read

Acorns summary

Acorns is an investment-focused online banking solution with a range of features to support your financial wellbeing. Not only does it offer an easy-to-use service with low minimum investment, the Spend checking account automatically invests your spare change to help you save. Although it doesn’t have all the products that traditional banks offer, Acorns is a great choice if you’re starting to invest and want to manage your money on the go.

Pros

  • Smart Deposit divides your paycheck into accounts of your choice
  • Automatically invest Spending round-ups from your debit card
  • Invest in environmental, social, and governance (ESG) portfolios

Cons

  • Doesn’t offer a full range of financial products
  • Can’t open a joint account
Acornsat a glance
4.4

Editorial score

Fees?

Yes, low fees

3.0

Security

FDIC insured, SSL/AES encription and supports 2 factor and biometric authentication

5.0

Customer service

Early morning, evening and weekend service with multiple communication options and a dedicated fraud team

4.0

Online experience

Excellent user friendly site with transparency of rates and full online banking capabilities

5.0

Mobile experience

Excellent mobile app with all mobile banking features enabled, including digital check deposits

5.0

Acorns Acorns Visit Acorns

Advantages Over Traditional Banks

Acorns makes it easy and affordable to start investing, unlike some traditional services. You can open your investment account with just $1/month. You can also invest your small-change round-ups, either from your Spend checking account or by connecting other external accounts. Acorns has also recently introduced a special suite of sustainable ESG portfolios to meet the needs of modern investors.

Cutting-Edge Banking Services

Acorns lets you manage a range of accounts (investment, checking, retirement, and junior investment) from one platform. It’s therefore easy to transfer your money between your accounts. The Smart Deposit feature makes this even simpler as it will automatically divide up your paycheck between spending and investing accounts. What’s more, spending through your Acorns checking account can not only roll your spare change into your investment account but can also earn you bonus investments when you shop through selected retailers (over 12,000 of them) with Acorns Earn.

Traditional Banking Services

Acorns shares some features with traditional banks. Using your Acorns debit card, you can withdraw money from over 55,000 Allpoint ATMs. You can use your checking account to deposit and spend your paycheck. And if you’re looking to invest, Acorns offers a wide range of funds and strategies, just as more established services do. You’ll also be able to set up an Individual Retirement Account (IRA) to save for the future.

Interest Rates and Fees

There are three pricing levels with access to different Acorns accounts:

PackagePriceFeatures
Lite$1/monthInvest (investment account)
Personal$3/monthInvest, Spend (checking), Later (retirement)
Family$5/monthInvest, Spend, Later, Early (junior investment)

Customer Service

Acorns has a comprehensive FAQ list in its online help center. You can also email or call for further support, available 5-7 pm PST, seven days a week. Further support is available from Acorns’ educational resources, with a rich ‘Money Basics’ website section and Grow Magazine, a personal finance blog.

Mobile App

You can download the Acorns app for iOS and Android. The Acorns app has a great user interface, allowing you to Invest, Spend and Save as a beginner to the world of investing. The Acorns app offers financial literary content to help you invest smarter. You can watch your account’s performance from the mobile app and receive alerts. Acorns allows you to use all digital banking features from their mobile app, including mobile check deposits.

Security

The Acorns website and app are protected with AES 256-bit encryption for added security, and multi-factor authentication is needed to log into your account. Any unusual activity on your account will trigger an alert so you can act quickly. Furthermore, the Securities Investor Protection Corporation (SIPC) protects up to $500,000 of your money, should anything happen to Acorns.

Summary

Acorns is a great, low-cost way to start investing. And with new ESG options, it’s even a more ethical choice. But Acorns does much more than investments, offering the ability to manage your checking account on the go, earn money by shopping through partnered retailers, auto-invest part of your paycheck, open an IRA, and invest for your children’s futures. Although some traditional banking services, like a joint account, are currently missing, there’s a lot you can achieve with Acorns when it comes to building your finances.

Methodology

Information for this review was gathered directly from the Acorns website. 

Acorns Acorns Visit Acorns



Catherine Miller
Written byCatherine Miller

Catherine Miller is a lead member of personal finance and pension innovator Maji, where’s she’s responsible for content creation and running Maji’s personal finance masterclass, among others. She is also a freelance writer in the fields of finance and education, and holds degrees in English and education.

Acorns
Acorns
AverageReviews 67
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Trustpilot reviews

See what some costumers are saying about Acorns
Acorns
AverageReviews 67
on
Excellent
24%
Great
4%
Average
4%
Poor
6%
Bad
62%
  • author
    shane colllins
    a minute ago
    Great company

    Great company if you have just a few dollars to invest

    ...

  • author
    Brett Harlem
    2 hours ago
    Had a very bad experience here go to…

    Had a very bad experience here go to Instasolution.nl. now and report them they will get back all your money you lost they helped me also

    ...

  • author
    Luanna Rakes
    a day ago
    DISGUSTING VILE CREATURES

    DISGUSTING VILE CREATURES Stay away from these horrible nasty scammers. I open account transfer $300 dollar of coin and they take straight away, they ask for details which I provide immediately and after that.. they just ignore me I send email after emails… and to make things worst they know I am disabled as I send me disability badge as one proof of identity. I would have been in worst condition if I wasn’t helped by @^^vest igere covery .org to get a partial share of my money which they got back within 3days they can help with any complaints with extra tips on finding the best investment platform . All these 5* review below a fake that have been written by their staffs. Disgusting people I have no doubt this exchange with be SHUT DOWN within 18 MONTHS!

    ...

  • author
    Edgar Joel
    Oct 15, 2021
    Don’t don’t use this app

    Don’t don’t use this app Delete this they offer you a promotion they won’t give you the money They offer me 1000 if I invite 5 Guess what I invited 10 and after three all had problems? Yea right!!!!

    ...

  • author
    ghkdi62
    Oct 12, 2021
    Poor customer service bad Management…

    Poor customer service bad Management skills

    ...

  • author
    Altcoin VIP Club
    Oct 12, 2021
    Acorns is horrible for saving or…

    Acorns is horrible for saving or investing. Acorns has ILLEGALLY BEEN DOUBLE DEBITING OUR CHECKING ACCOUNT AND CAUSED NUMEROUS OVERDRAFT FEES. Then they tried to tax us and charge fees. Them their wait hold times take AN HOUR. Filing fraud against you Acorn moronloseridiotscammers. Trashy app that locks you out and assigns you a pin number that you did not choose. Trash joke just like the fake pumped up stocks they chose that will all soon go to zero from the horrible administration.

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  • author
    Tony Falsette
    Oct 09, 2021
    I am very disappointed in Acorns

    I am very disappointed in Acorns. They had a promotion which I now believe to be a scam where you get $600 if 3 friends sign up using your referral. Great deal right? Except they won't actually give you that. I took the time to convince 3 friends to sign up which they did within the time period for the promotion. So, money never showed up. I wrote an email to Acorns and never heard back. I called customer service and sat on hold for 45 minutes. Finally when I talked to someone they said one of my friends did not invest money in time period of promotion and they can't tell me which friend, but my friend would need to call them to straighten things out. Ok! This sounds like a pretty classic rip off. I contacted all 3 friends. They all sent me screen shots of their investments within the promotional time period. Now what am I supposed to do? Ask my friends to call and wait on hold for 45 minutes? Classic SCAM! Very disappointed in this company. I am going to ask all 3 friends to cancel their accounts if they don't make this right. Obviously will cancel mine too.

    ...

  • author
    Tamana
    Oct 06, 2021
    Poor customer service / took my money

    Poor customer service. I have tried to explain the issue 5 times. All the reps. have been giving me a different answer. My account was clearly showing invested account balance $3300 or a little more and transferring cash was $490 and total at the end said $3,900 or so after adding both the #'s. I spoke to the rep. they understood the issue checked and mentioned yes the money was never transferred to your actual bank account. So they said it will be cancelled and the amount would be added to the invested value which will make it $3900 or so. I did tell them how I am in such a urgent need of the money and closing the account. It has been more than a week. I have been getting emails to check if the balance has been updated and I tell them its not like twice. and today i get an email saying the balance old balance its showing is CORRECT. I am like what I called them and explained the whole issue again and they read the email to me. That does not help. I really need this account CLOSED and my complete amount of money. This is a scam. I would never invest money with acorns. Even after explaining jillion times that I really needed the money within 6 days or so this has been happening. Very poor customer service. I would appreciate if someone can give me a call back. I have called today too and requested an urgent call back.

    ...

  • author
    The Real Mrs. BAngiB
    Oct 05, 2021
    Locked then Unlocked, then Locked again 😠

    I had forgot that I signed up for this account. I received an email about 2 months ago, was told my account was locked because they noticed suspicious activity, that same day or maybe it was the next day I received another email stating it wasn’t locked. After that they took out $3 last month/ for a Subscription, I signed into the account, to find out how to use account and when I signed and shouldn’t I have a contract or something etc. Yesterday I asked them if the could send me information about my account and when I opened it!, and how it works they told me to call customer service! To my account is locked again because they noticed suspicious activity 😠

    ...

  • author
    Nic Schultz
    Oct 05, 2021
    Something isnt right here

    Investingwise, you have to have a heavy investment to make it worth your while. I wanted to try it out so I invested about $350. In 7 months I gained $19 when stocks were growing! Kicker, the fees are not taken from your acorns account, they are taken from your linked bank account as to not show your actual investment-fees. Since I was on the $1 account fee, I really only gained $12. They are also discontinuing the $1 and automatically switching to $3. This is when I decided to close my account, because I would have lost money even in a good economy. I was not willing to invest heavy amounts in this app, at least not enough to make worth investing with them worth it. It is also good because it helps you put money away for the future. What happened after I closed my account is what earned them 1*. I stopped my recurring investment, and closed my account. I received an email on August 28 that said my account is closed. Today Oct 4 I noticed that I was still being charged a monthly fee. I reached out to customer service and got a very cold response. They said it was not "fully closed." When I asked why or how it was not closed they only responded with "we apologize, you will be refunded." They refused to tell me what happened. Past experiences from crooked banks and some credit cards I have seen they will leave your account open and charge you fees and penalties until you stop them. This seemed very similar. So when I was not getting anywhere with customer service I got frustrated and disconnected. When they reached out to me I decided to email their CEO. I immediately got a response and forwarded to a customer service leader. This leader actually blamed me and said I missed a step when I was closing the account. I then received an identical email to the one I received on August 28 telling me my account was closed. I forwarded her the August 28 email to point out that nowhere on this email that say my "account is now closed" does it say I need to do something else. When I asked how I was supposed to know the account was not closed, she forwarded me to back to the "support box" if I had further questions. She did say that they would update their email. Never once admitted that it was not my fault. Investing is a great idea, but find someone you can talk to face to face. If you decide you want to try something like this, watch the fees close and understand they will try to nickle and dime you until you stop them. If I had not said anything, this would have went on for a long time.

    ...

  • author
    Josh Miller
    Oct 04, 2021
    Great app if you use it properly

    Great app if you use it properly. The time it takes to transfer money out of your account is a bit painful so as long as you just use it s as a savings account that has good interest rates you’ll be satisfied

    ...

  • author
    Chad Bernick
    Oct 01, 2021
    This is an easy and excellent way to…

    This is an easy and excellent way to start saving and planning for the future! The app is simple and clear.

    ...

  • author
    AL OZ
    Oct 01, 2021
    They deserve 0 star!

    If I saw 0 stars, I would grade the ACORN with 0, but there isn't. They even don't deserve even 0. I have two types of accounts. One is an investment for the future, and another one is Early for kids. I needed money and I withdrew the first one but kept it early for kids. As soon as I withdrew the money, they started taking a portion of the money from my kids' account. I called them waited for 30 mins to talk to someone, nobody pick up the phone. I tried a live chat. Finally, someone got back to me and said ' will investigate'. The next day, I got a generic email with no solution, my kids lost another amount of money in the same day. I transferred the money at a loss. stay away from them!!!

    ...

  • author
    Joseph Seeker
    Oct 16, 2021
    I shut down my acorns app almost a year…

    I shut down my acorns app almost a year ago in December because I wasn’t seeing any benefits by using it. They returned my money but then started billing me through a secondary company. They took out different amounts of money from my account monthly till I realized and called my bank. I’m very angry they would do that because that’s theft, I don’t have an active account. Stay away from them, they have shady business practices and are starting to act like pyramid schemes before they crash. (Edit) … it’s been a month since I put my claim in with my bank Acorns is still taking money out of my account!! To respond to Acorns response. I can’t shut down my account because I DONT HAVE ONE AND HAVENT HAD ONE WITH YOU SINCE DECEMBER OF 2020! SO WHY ARE YOU SCAMMERS TAKING MONEY OUT OF MY ACCOUNT?!

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  • author
    Emily
    Sep 17, 2021
    They must be going down stay away

    They must be going down stay away - keeping peoples money! I had a strange experience a few months ago ready to check out at target and was wanting to use funds on my acorns card which I don’t regularly use but had round ups set as well as scheduled transfers. While I’m waiting in line I try to login to the app, it had been a while. Long story short, I get locked out. I call while I’m at target, determined to sort it out. The customer rep has to make a “three way call!?” (What year is it) to an escalated department to unlock my card I tried to wait / it went over five minutes; I needed to go home. Checked out at a target with different card and went home. Ever since then, I have had zero access to my acorns account. I’ve called so many times to have my card unlocked; I’ve talked to rep after rep; each promised to do it different than the last. This has gone on for months. I recently decided I have had enough and just went to transfer all of my money out of my investments and checking account - and they have locked my accounts down! All of a sudden, every time I call; it just rings and keeps me on hold music for HOURS. ACORNS has to be falling apart; do not put your money here!!!

    ...

  • author
    Bradley Hopkins
    Sep 13, 2021
    Great for helping beginners invest in their future (not so great if you just want to make a quick buck)

    Most of the negative reviews on here seem to follow the general theme of "I downloaded the app because they offered me a $1,000 if I got 5 family/friends to join but..." I will say right off, if you're only joining this app to make a bunch of money real quick, this app is not for you. In fact, investing is probably not for you. You would probably be better off spending your time at the casino. I really wish they wouldn't include the little promotions for "if you get X people to join then we'll award you Y amount of money", because I believe it really flies in the face of what they are trying to help you do here (and it attracts the type of people that might harass their family members just to possibly get $1,000 for "free"). However, if you want to start investing in your future and want to gradually watch your money grow, but maybe aren't very familiar with how to go about it, this app would be great for you. The central idea behind what this app does is consistency. Many people, like me for example, may never have invested before because the idea of putting aside large sums of money seemed intimidating/unfeasible. Instead, what this app does is tries to get you to set aside small amounts of money at regular intervals, with the idea that eventually those small amounts will add up to a lot. You won't get rich quick because your are playing the long-game. The reason I love this app is that it is very easy to use and it is very non-"gamified" (I've used the Robinhood app before and it felt a lot like gambling). It encourages you to make smart financial decisions by encouraging you to look at things in the long term. It also has useful little applets that can teach you a bit about investing, as well (the app exclusively uses index funds and there is information in it that explains why they do this). Investing seemed intimidating and inaccessible to me before, but this app helped ease me into it. I feel confident in my ability to plan financially for my future and I really have Acorns to thank for getting me started.

    ...

  • author
    Steven
    Sep 12, 2021
    Can't rate them well!!!

    Can't rate them well!!!. Acorns are the worst company to have financial transaction with, after having deposited with Acorns account I was logged out of my account. I tried severally to contact support but they failed also sent my personal information, ( SSN, DOB and phone number). Thank God for a friend who introduced me to another legitimate trading platform I would be dead by now. Don.t tranasact with Acorns!!!.

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  • author
    Moise Michel
    Sep 06, 2021
    I LOVE ACORNS!!!

    I LOVE ACORNS!!!

    ...

  • author
    brandon kaplan
    Sep 11, 2021
    Acorns promotions are a SCAM!!! Avoid this app at all cost!!!

    Do not, REPEAT, DO NOT sign up with Acorns!!! PROMOTIONS ARE A SCAM!!!!!! This app offers enticing promotions to get people to sign up. What caught my attention was an offer for $1,000 to sign up 5 of my friends. Wow a free $1,000 for virtually no work!? Has to be some kind of catch.... Well I signed up and got 5 friends to do it and of course it turned out to be a scam. Let me start by saying that people do not want to be bothered with something like this. I thought it would be easy to get friends to sign up. I couldn't have been more wrong. My longtime friends and even family members were very annoyed that I asked them to do this. Several friendships with friends and family members actually ended up being severed simply by me asking them to sign up for this app. Well, despite this I was able to get 5. I had read the fine print for this deal very well as I know companies like this are often notorious for hiding some catch in the small print. So the promotion ends and low and behold I DON’T get it!?? So I call customer service. After explaining the situation to the rep (one of these guys clearly from INDIA who has a thick accent and doesn't speak English well and is obviously reading from a script) he says there's nothing he can do. I ask to speak to a supervisor. He says one will call me back. So we wait all day and nobody calls us back. The next day I call back and the same thing - we are told someone will call us back. This happens literally 4 times! Nobody ever calls me back. I write emails to the company. I reach out on social media. NOTHING! Despite having the required 5 people, I DON’T GET THE PROMOTION!!!!! See the attached photo for yourself. So now I am absolutely enraged! I want what is owed to me for all the hard work I did! Not only did I get at least 5 people to sign up, but many of them got people to sign up as well. Do yourself a favor and avoid this app at all cost. The promotions are a SCAM!!!!!

    ...

  • author
    ronda Clement
    Aug 23, 2021
    If I could give them a BIG ZERO I…

    If I could give them a BIG ZERO I would. Dishonest, false advertising, doesn't stand behind "PUSH" marketing campaigns, refuses to cancel subscription after two requests TRYING TO GET MY ACCOUNT CANCELLED I"ve gone through the process two time to cancel my account. And they are NOT CANCELLING MY ACCOUNT. I'm not stupid, I know how to manage the cancel process. I've just requested a third time to have my account cancelled. I'm having to dispute the charges on my personal checking where Acorns keeps transferring money. Also when, i closed the account previous, I got auto generated emails from them being VERY PUSHY about maintaining an active account with them. FALSE ADVERTISING Another dishonest move by Acorns. My son took advantage of the refer 5 friends and you get $1000. He did just that. Got five people to sign up and they CONTESTED THE PROMOTION THAT HE RECEIVED PUSHED FROM Acorns to him FOR OVER A WEEK. He showed proof of all accounts that had been opened. Acorns further contested he wasn't eligible for the promotion. THEN WHY DID Acorns PUSH THE MESSAGE TO HIM ON THEIR APP FOR OVER A WEEK? I saw the promo ad with my OWN EYES. VERY DISHONEST. They finally paid him the $1K AFTER battling with them for over a week and HE STATED HE WOULD CONTACT THE BETTER BUSINESS BUREAU. HOW CAN THEY LEGALLY DO THIS?

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  • author
    tc sw
    Aug 21, 2021
    Thomas Edision can't help some

    These people writing reviews claiming "scam" or "locked account" recently are superbly uninformed and not reading up on what really happened but instead are knee-jerk with an emphasis on jerk reacting to something they can and should clearly read about before posting. These people shouldn't be investing anyway. No DD, no research, no questions asked just blast out trash biased reviews from the outrage factory.

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  • author
    Ben
    Sep 07, 2021
    WARNING! Get Your Money OUT!

    I have loved Acorns for years. An easy way to invest a few bucks (or a lot), in a painless way. You can also set up a Spend account with a Debit card for everyday purchases. Great. For reasons unknown, they sent me a threatening email, telling me that they were going to LOCK up my money and investments. I've been with these guys for years, I'm a "set it and forget it" customer. WHY??? For the safety of my investments (and Spend account money), I'm gone. My advice: 1. Log in immediately, Disable all auto-invest, auto-deposit, auto-roundup and other functions. 2. Get your money OUT and put it somewhere where you can have peace of mind ... Stash, M1 Finance, Les Schwab, etc. Worst part? I loved these guys, everything was so good - but I can not trust them with my money and I can't STAND the idea of being threatened with Locking up my investments. NOTE: Employees of Acorns have made "reviews" to try and counter this (and other) negative reviews. You will note that: 1. "Brandon Kaplan" review was quickly posted on the 21st of August, and that it is the only review of his; that he specifically joined Trustpilot on that day, specifically to counter negative reviews from people who had been threatened with this sudden Locking Out (such as myself). 2. "tc sw" review was quickly posted on the 21st of August, that he or she specifically joined Trustpilot on that day, for the same reason. Just as the other review, he or she attempts to show that negative reviews are by people who "know nothing about investing". I believe both of these are shills, that they are employees of Acorns. Take all of that with a grain of salt.

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  • author
    Jose Moreno
    Aug 20, 2021
    Same issue as the people below

    Same issue as the people below. They locked my account due "unusual activity" and they gave a number that is not working 866-221-3560. I could open a help ticket entering to the account through my desktop, but now the blocked that too. The problem that I see is how you can prove you have certain money if they block you out. Cancelling my account ASAP.

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  • author
    Vadim Tsodikovich
    Aug 20, 2021
    Account has been locked

    Account has been locked, phone is blocked, zero customer assistance.

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  • author
    Dillon Freeman
    Aug 21, 2021
    resolved?

    apparently me not using my app for a week implies fraud? now i cant even login to remove the auto deposit.. is this legal? edit1: it seems to be an error on their end. whatever i guess for the scare

    ...

  • author
    Eddie
    Aug 13, 2021
    Shady business

    I recently used acorns mobile check service to deposit 2 checks from the state of California legit checks owed to me back pay first one went through then a day later thought I would deposit another check both for 1,500 and they locked my account can’t get anyone within the company to talk to I sent them sensitive info because they wanted so called proof of where the checks came from it says it on the check it’s been a week nk money so pissed off that they can’t verify the checks no real company employees who can help emails are all automated customer service is out sourced to another country filed a complaint with the. Better business bureau and they too haven’t answered me back

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  • author
    SMo
    Aug 10, 2021
    Great for long term investing with ETF…

    Great for long term investing with ETF ‘s. Set your risk level from low to high risk investing. Invest a little or a lot. Even invest in a Roth IRA. You can also open investment accounts for your children until they turn 18. Acorns is for investing, not for trading.

    ...

  • author
    Beverly Willis
    Aug 09, 2021
    Acorn micro-investing is pure genius!

    Acorn micro-investing is pure genius!

    ...

  • author
    Kim Sizemore
    Aug 05, 2021
    SCAM, do not do it

    SCAM. Referred seven friends, set the app up for them by clicking my link, downloading and attaching their account. four weeks later,no $1000 bonus for a myriad of reasons. First someone didnt verify, then someone didnt add money (even though I had screenshots of all the accts and that i could withdraw money), and now one didnt use my LINK. Bull! I SENT THE LINKI AND DOWNLOADED IT FOR ALL OF THEM. How would they have heard of acorns when these people have no idea what it is just that I was setting them up a way to invest. OVER THIS> i have all the emails and screenshots of agents telling me i was good then some random reason. reporting to BBB

    ...

  • author
    Lisa
    Jul 31, 2021
    I've been with Acorns for years

    I've been with Acorns for years, I noticed my account was locked for security. I provided last 4 of my ssn, DOB, phone number, voided check, address then I called in because they asked me to, I gave them the same information. I spoke to a man who then asked for my complete bank statements. I've been hacked and had identity theft before i asked what else can i provide he said he'd get back with me. NO call or email back. I'm suppose to send my bank statements to a complete stranger. What games is that man playing I'm not sure.

    ...

  • author
    Skooter Vogt
    Jul 31, 2021
    Ads, fleecing, and fees…

    Acorns is continually pushing their other, useless products and hiking rates while offering nothing in return. The latest cash grab to $3 a month for the exact product that was $1 while crying about needing money ignores the profits they make holding and timing trades to profits off shorts before posting your deposit into your account. Nothing like ads and deceptive practices on top of whiny, entitled staff.

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  • author
    Dark Goddess Apparel
    Jul 30, 2021
    Acorns has to be the worst

    Acorns has to be the worst. My account was suddenly closed due to recent activity that violates their policies. Except they can’t tell me what activity... I’ve been doing my normal thing suddenly after I ask them to unlink a bank account that had been closed for 6 years? They close my account without explanation. I’ve asked repeatedly to be shown what transactions and activity violates their policies and never once given an answer. They keep reiterating the same generic answer. Don’t use them. They also stole my money. They claim the account had $1.88 which I know for a fact is a lie but I cannot prove it as they closed the account and locked me out.

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  • author
    Michelle
    Jul 28, 2021
    I opened an acorns account since a…

    I opened an acorns account since a friend shared his link. Initially signed up for the family plan before deciding I didn't need it. Tried to switch to a cheaper plan. They wouldn't allow it. Tried to close the account and got an email that the account was closed. A month later I found a new subscription charge on my bank account. These guys are leeches.

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  • author
    customer
    Jul 12, 2021
    This is an amazing tool

    This is an amazing tool. User friendly. Makes investing so easy. I can invest money in just 3-5 clicks. I can invest in my kids’ future so easily that it’s almost unbelievable. Acorn bring investment to the finger tips of the average person!

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  • author
    Violet Dysart
    Jul 12, 2021
    I love it

    I love it, so easy to save. Once you set it up , you don't even have to think about it.

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  • author
    ไดโนเสาร์ เจ้าหญิง
    Jul 07, 2021
    Not worth it

    I've tried many automated investing apps that outperform Acorns & charge way less of a subscription fee. Closed my account for this reason, & was still charged the subscription fee the next day. Contacted customer service because I was charged for a month that I won't be using at all & they refused to reimburse me.

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  • author
    David Warren
    Jul 06, 2021
    Stay Away from Acorns

    I closed my account and received funds. Over a four-month period I made absolutely no additional funds over what Acorns charged my bank for service fees, etc. I close acct and withdrew funds on June 8, 2021. However, I discovered Acorns continued to charge a service fee although closed and no funds in the account. Called and only reached a person who could not speak good English in the Phillipines. I could not reach anyone else with Acorns. DO NOT USE.

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  • author
    Amy Connelly
    Jun 29, 2021
    I'm very upset with Acorns

    I'm very upset with Acorns. I have been with them since 2016. I would tell people about Acorns but never really invited anyone. Recently, Acorns was offering $1,000 to invite 5 friends. I got 5 friends signed up and ALL 5 deposited the $5 investment to get started. They only gave me credit for 4 people to avoid investing the $1,000 to my invest account. I think that is pretty shifty. Several customer service reps told me they seen the 5 people and I would get credit. Then, other reps told me that one person didn't get their $5 invested. I checked all 5 peoples account and yes they did successfully invest their $5. I think they use people to get people signed up then don't pay out.

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  • author
    Patrick King
    Jun 19, 2021
    I'm giving them 1 star because I can't…

    I'm giving them 1 star because I can't give them fewer stars. They didn't even earn the 1 star I gave them! It's a terrible company with terrible service. They make promises they don't keep. I've pulled my investment from them and I would never recommend acorns to anyone. They are extremely unresponsive.

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  • author
    Edwin Rojas
    Jun 07, 2021
    Love this app

    Love this app. I have been able to learn so much about the stock market while saving monies on the side I usually never would. I highly encourage using this app - it has been a life changer for me personally.

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  • author
    Larry Lanier Sr
    Jun 07, 2021
    Acorn is great for saving and growing…

    Acorn is great for saving and growing my money. I like it because it dose it without me doing it.

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  • author
    Sebesa Stohldrier
    Jun 01, 2021
    A big mess

    I canceled my account last week and found they withdrew from my bank account today my former weekly subscription. When I called to tell them they asked me for my name, address, and credit card number to get a ‘confirmation of my cancellation’. Then proceeded to give me ‘money saving subscriptions’ to buying accounts. They said everything so fast it was hard to hear the numbers to call for cancellation, or the so called confirmation number for cancellation. So I locked my credit card and requested a new on thru my card company. I will not do business with Acorns again.

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  • author
    Miranda Burby
    May 31, 2021
    love it

    love it! so easy to use and was great for setting up accounts for my kids for when they are older too!

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  • author
    Mandy Saldana
    May 31, 2021
    I love this app!

    I love this app!! I have learned so much!!

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  • author
    James Roper
    Jun 10, 2021
    I am in total agreement with all of the…

    I am in total agreement with all of the other one star customers, open down account with them before checking reviews before looking into the company, my bad. Close the account the next day and this has been two weeks now started with very minimum deposits. Have requested A refund and have had total runaround from the company and have yet to receive my refund, will be seeking arbitration at this point for a mir $30.I believe this company is a scam although can’t prove it at this point will start doing my research. Have been promised four times now I would receive my refund, yet have not received my refund. Anybody looking to invest in this company or I mean with this company please do your research and think twice before investing. Not sure how to post an update. So after I wrote this the first time, two days later was refunded five dollars. They still need to refund me the 25. Awful funny that they refunded me five of the 25. So I guess I will go ahead and contact an arbitration company. Have waited three weeks to receive the additional 25 and it still has not happened. And yes when you call somebody from India or Persia answers the phone, was hung up on on one occasion. I truly believe this company is completely unethical.

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  • author
    Michael Sandlin
    Jun 22, 2021
    Ok for very long term investing…

    Well for a young and patient Approach to investing it's ok.

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  • author
    Brandon Fischer
    May 20, 2021
    Their customer service is terrible

    Their customer service is terrible. Do they not have the funds to hire the appropriate staff to handle their customer's needs? An example that will cause me to close my account. I transferred $5,500 from a checking account into my Acorns account in early April 2021. Money left and I thought everything was square. I went to log onto the app now mid-May 2021 and the app says I'm locked out and need to reach customer service. I search the website and find no number, just the option for chatting with a bot. So I chat and then wait 15min for a human to come online only to tell me they don't have the capability to fix my issue. They provide a phone number to call( (855)739-2859 in case you need it). I call and the rep says that they flagged and locked my account because of the large transfer. LARGE?!?! I explained how ridiculous this is considering it came from my linked account all my money gets added from. The rep says we must do a 3-way call with my primary bank to verify. So we call them up and this feels like a scam the entire time, when I get my bank rep on the phone the Acorns guy asks if I'm an owner on the account and if the funds will NOT be taken back. My bank reps confirm and the Acorns guy takes them off the call. SO now I ask the guy if he can see the funds have been sitting there for over a month, and he says yes. I ask if he can now unlock my account so I can withdraw all funds and close this account, he says an INTERNAL DEPT has to do that and it could be 24-48hrs. Look, I don't need the money right now, I was just simply going to look at the account. BUT now I am thoroughly livid at this idiotic situation and must sit here like a child while they unlock my account. Steer clear friends, this seems like a haphazard organization with asinine practices and no support.

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  • author
    CRIS
    May 20, 2021
    Where’s the NO stars option?!

    I absolutely detest this company. I mean I know it’s a finance app just like webull & Robinhood, so it’s not like it comes with any real instructions, but this app/company just all-around sucks. Their customer service is non-existent, and you can only communicate with them via email. For any issue you might have there’s always (without fail) some generic response, which will tell you to wait and see if the issue gets resolved in the form of a credit (depending on what the problem was). However, that wait period is typically 60-90 days. And, if you try following up you get the same runaround until they eventually shut you down with an “oh, sorry, you misunderstood,” or “did you read our guidelines?” There is no recourse for rectifying any mistake their app or website may make, because the fault falls on the account holder. Just the set-up of the portfolio isn’t even properly explained, and my biggest issue with them were purchases that I had made through partnered companies for “earn more money” where basically when you spend x amount you get a dollar amount or percentage of the purchase credited to your acorns account. One big purchase failed to get credited because of some glitch in their system and although I provided them with ALL necessary proof, they denied me the credit. Well, several months later, I’m now withdrawing my money, closing my account and putting it into crypto. Honestly, all acorns does is put your money into index funds anyway, which if you have a Robinhood or webull account, you can pretty much duplicate the same portfolio on your own and not depend on some stupid company with zero customer service. Also, you can get the average of what your monthly roundups were and just deposit that same average into either of the above app accounts and be way better off.

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  • author
    Teri
    May 18, 2021
    Horrible

    Horrible, horrible customer service. They can take my money every month, but can't seem to verify my bank account to give them money. E-mailing doesn't work, customer service people are from a different country and can't communicate effectively. I've sent 5 separate documents that they requested and now they are asking that I go to my bank and get verification of a checking account I had over two years ago.

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  • author
    Dana Osborne
    May 14, 2021
    This app is ridiculous

    This app is ridiculous. They promote themselves as growing our acorns into oak. It should be more like funding dead trees. Seriously, this place has disappointed me completely. Here is my experience- While having only minimal funds I wanted to start saving for my retirement. The website advertised a minimal deposit of 5.00 would encourage growth of financial savings. That simply is not true. They deduct 5.00 each month from my checking account and my “savings” amounted to 65.00 after fees for withdrawing. That was in November and after speaking with a rep, I believe I was done with this company. That was not the case. Here it is May 2021 and I just realized Acorns has been withdrawing 3.00 a month still because I had a balance in my account of $5.83!!! Does that make sense to anyone? 3.00 each month for 5.83 that was suppose to be emptied in Nov 2020. Then when trying to access my account, I was locked out due to in activity. Another game they are playing with me driving me bananas. So I got a Temporary password and finally could access my account. I asked for the $5.83 to be withdrawn and now it’s going to be 5 to 6 days before I can call the company back to request a cancellation once again. I would seriously avoid this company. The app advertises 9 million new sign-ups well if you think 9,000,000×3 dollars over a petty balance like I had then who is growing oak now?

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  • author
    Sandra White-Browne
    May 12, 2021
    Acorns care about my life and the…

    Acorns care about my life and the financial well being of my family. Highly recommended.

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  • author
    Colee & Oliver Weiss
    May 11, 2021
    APPALLING

    Acorns has the most APPALLING customer service that I have ever encountered in an online company- PERIOD. My husband and I moved to another state and changed phone numbers. We now can’t access our account- which is auto-pulling from an old bank account, and will soon result in an overdraft. I’ve been trying to reset my password for a couple of weeks and have responded to emails with the same information over and over and over with no success. Customer service simply does not exist. Do yourself a favor and avoid this company. I intend to file a complaint with the BBB when this situation is resolved.

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  • author
    Ashley
    May 10, 2021
    The only savings platform I use!

    Convenient. Easy to use. Interactive platform. I use it only to save money. The investments are just a plus! :)

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  • author
    Sally Davis
    Apr 29, 2021
    No help with disputes

    I was scammed by a company named Vendo for another company, Clickaine for $520.00 I put in a dispute a month ago. Acorns did nothing for me. I was expected to email THEM copies of MY research with the two frauding companies. I sent them copies but was told they were not legible and had to resend, I did that TWO more times. They didn’t keep me informed of progress: constant calls from me was the only way to find out status of it all. Finally, I have been told I will find out in 90 days IF THEY WILL REFUND ME. My account is frozen. I have asked to withdraw my money in the Spend account and they pull it out so I don’t see it in there but it isn’t in the account I transferred it to. WHERE IS MY MONEY? I am FED UP AND CRAZY WITH ANGER. I should not have to conduct the investigation myself and then give THEM my findings. I was defrauded and now Acorns is treating me like I’m the criminal. DO NOT HAVE ANYTHING TO DO WITH THEM. And this has been after me being a customer for years.

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  • author
    John
    Apr 26, 2021
    Acorns is an excellent way to invest…

    Acorns is an excellent way to invest money and not miss it. It is accumulated over time from your spare change. I am currently enjoying a 36% return on my money. I started in 2016 and now have $9,000.00.

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  • author
    Appel Peer
    Apr 27, 2021
    P R reaction

    As an person like P R ask for an form you have to deliver that form, when the form is incorrect the person pays double taxes and probably fined for incorrect information for earlier years, means paying the bills

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  • author
    Camila Sanfiel
    Mar 23, 2021
    Worst customer service of my life..

    Worst customer service of my life... took 4 calls with the same information and like 10 emails with the same information. I've never seen more incompetent people.. They held my money for over a month. Impossible to change a bank account within the app don't do it

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  • author
    Joe T
    Feb 21, 2021
    Acorns is a ripoff

    Acorns is a ripoff. Buyer beware. Never seen such little growth on an investment in an emerging market. Not sure if it is because of the ridiculous expense ratio or the fact that they invest most of your money in international companies, but it was one of the worst investment decisions I have ever personally made. Not only that, but it is very difficult to see where they are investing your money and how much it is actually costing you.

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  • author
    P R
    Jan 26, 2021
    Stay away!!!!!

    Stay away!!!!!! If I could award ZERO stars for this unethical scam company I would. Grow Your Anger should be their motto. Everything is fine as long as you are letting them take your money as you « round up » but the moment you wish to stop, they make it next to impossible for you to end your business relationship. Their customer service is non-existent and you get led around and around in circles. They hope you will be too frustrated and exhausted to continue your efforts. I had to threaten pursuing recourse through FINRA.ORG and after MONTHS, finally managed to extricate myself from this unethical company. Now they sent me an email stating my 1099-R tax form is ready but all log-in attempts to retrieve this document lead to a membership plan page. Aww hell naw! I don’t expect a response from their ridiculous customer service reps and I’ve had better interactions with scammers from call centers in Delhi. I’ll simply let thé IRS know they were unwilling to provide me with my tax document. Lol!

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  • author
    Nolan Spade
    Dec 06, 2020
    Acorns - Grow your headache.

    Acorns - Grow your headache. So I have been missing my debit card since August (its now the first week in december.) I have emailed the customer service corps over and over askign for my debit card. It took emailing the CEO to get a replacement, which I still have not received. First, they wanted to confirm the shipping address every time I contacted them (my response would always be "the address on file is my shipping address" - the website has your shipping address listed under settings so that every time you go to download your statements its there.) So, the one time I actually preempted them with the address in the request for a new card, and then they responded that 1. they deactivated my lost card and 2. they needed me to deposit $5 to get the new card sent. So that's so petty, considering I've been emailing since September for a new card AND I specifically stated in my email that "my entire paycheck gets direct deposited into my acorns spend account, so I need the debit card by Friday"....... she should have done her due dilligence and opened my account history and seen that I get a direct deposit into my account every 15 days--and then floated the Debit Memo. When I still ddn't have the card a week later and now needed to fill a prescription at the pharmacy, I was SO MAD. Anyway, everything else about the service is great - you can invest your "spare change" and get free little investments from your favorite brands. The checking account has no fees, as far as I can tell, and even reimburses some fees from non-participating ATMs. They just need to invest in CSRs that can think on their feet and aren't completely reliant on a script on a screen. ACORNS: Develop a workaround for your clients that have their entire pay deposited in your account and have lost their debit card - I have NO F'N access to my cash and it's just completely INCONSIDERATE that you don't have a solution for me. I bank with you in good faith that you will have my back, so to speak. Well, my faith in you is severely diminished now. Fix my shizz, ACORNS! I will say though, the CEO does look pretty cute in his picture.

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  • author
    Elias B
    Nov 02, 2020
    I want to share my amazing and great…

    I want to share my amazing and great experience of online investment, so there is a pathetic website acorns.com they used my money and never returned my part of profit. I got fed up and decide to never invest again in online cryptocurrency things. After a year one of my close friends invested in the excellent website (Arbitrage.is) and got great results. He recommended it to me, and I tried it too. What an amazing experience man.

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  • author
    Lara Miller
    Sep 25, 2020
    Had to Email C-Suite to Get Resolved

    I have been a customer for years and have never had an account issue. Earlier this week, I initiated a withdrawal. Today when I logged in to check on it, I found that my account was locked and suspended. I then provided all of the documents that they requested and found out that they suspended it due to a canceled transaction. I had canceled a transaction within their own app, which is allowed, because I entered the wrong amount. This is absolutely allowed by their own rules! This is clearly a mistake on their part and they still have not fixed it. They are holding 5 figures in cash that belongs to me, hostage. I have sent them everything that they have asked for and more. Absolutely disgusting that this company is allowed to keep my money, which rightfully belongs to me, for any length of time. I filed a complaint with FINRA and my next call is to an attorney and to the police to file a police report. I have requested for a supervisor to call me back at least 4 times and no one has called me. Update: I emailed their entire c-suite and the CEO email me back. It was resolved within 10 minutes. Consumers should not have to turn to the CEO of a company to get results. This was a massive failure with their entire customer service team.

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  • author
    Benjamin J Davisson
    Sep 17, 2020
    ABSOLUTELY TERRIBLE CUSTOMER SERVICE…

    ABSOLUTELY TERRIBLE CUSTOMER SERVICE use at own risk.They stole close to 300 dollars out of my spend account and won't tell me why. ALSO keep saying they are investigating will email me soon.A month later several chats and phone calls and no one has helped.

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  • author
    Emma Geib
    Aug 27, 2020
    They charged me extra for a "spend"…

    They charged me extra for a "spend" card that I already closed and they won't allow me to re-open for no reason they stated they "just can't do it" their customer service reps go around in circles and try to make you feel stupid, forget about getting them on the phone. Email is the only way, oh and did I mention it took 5 days for them to respond? Horrible service

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  • author
    Alireza Khanaki
    Aug 18, 2020
    Horrible Horrible Experience

    Horrible horrible experience! I received a promotion in the month of July 2020 (as soon as I joined) that if I can refer their app to 5 friends of mine and make them invested in their accounts, Acorns will give me a $500 bonus! They said this is in addition to a $5 bonus that I and my friends will each receive! So, I did exactly what they instructed their customers to do in their Referral Agreement and T&C. Five of my closest friends & families opened their accounts with MY REFERRAL and invested their own money within a week into July! And, I'm waiting for my bonuses to show up! Sounds pretty amazing, right?!? Total BS! Let me put this out loud and clear: They "knowingly" have this SW bug in their SW tracking system that will NOT (possibly on purpose and/or selectively) track your referrals, especially when you are very close to be eligible for your promotion! They will give you all these non-sense excuses such as SW tracking failure (!) to justify why you are not eligible for promotion anymore! Don't buy it! It's their SW bug and they know they have it; in fact, one of their managers surprisingly threw out this point in the conversation with me on the phone!!! And, they do that only after all of your referrals already invested their real money in their accounts and paid their monthly fees! They deserve to be sued ... Just go invest somewhere else. There are tons of other apps out there. Hope this saves you a trouble in future. I had to deal with this for past ~4-5 weeks, talked to their customer service many many times and even one of their managers ... none worked! Terrible customer support experience ...

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  • author
    Charlotte
    Jul 19, 2020
    I'm very happy with Acorns

    I'm very happy with Acorns, it got me interested in investing and taking my finances seriously. I'm not sure where I'd be had I not started using them.

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  • author
    Ombretta Di Massa
    Jun 11, 2020
    I can't recall the password to get in…

    I can't recall the password to get in the website. I can't get the link to reset the password and the customer service email is a joke because they don't reply, and neither there is a phone number to call. Meanwhile I keep getting all the marketing emails advertising for their products, and yet I can't get inside this damned website. TERRIBLE and NON EXISTENT customer service!

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  • author
    RidiculousRibs
    May 14, 2020
    Acorns- Watch it Grow.

    This App and site is a great way to save on the DL. Many banks are attempting to do this and there are other apps out there but i love Acorns. When you spend money on your cards it will automatically round up to the near dollar or how ever you woudl like to set it up and save it for you. The account is what i believe to be an open market account so they do invest the money into different types of portfolios that you can pick from very conservative to very aggressive. Use it as a rainy day fund and watch it grow!

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