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Acorns Review

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Reviews 35

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Catherine Miller
Catherine Miller
Jun. 29, 20214 min read

Acorns summary

Acorns is an investment-focused online banking solution with a range of features to support your financial wellbeing. Not only does it offer an easy-to-use service with low minimum investment, the Spend checking account automatically invests your spare change to help you save. Although it doesn’t have all the products that traditional banks offer, Acorns is a great choice if you’re starting to invest and want to manage your money on the go.

Pros

  • Smart Deposit divides your paycheck into accounts of your choice
  • Automatically invest Spending round-ups from your debit card
  • Invest in environmental, social, and governance (ESG) portfolios

Cons

  • Doesn’t offer a full range of financial products
  • Can’t open a joint account
Acornsat a glance
4.4

Editorial score

Fees?

Yes, low fees

3.0

Security

FDIC insured, SSL/AES encription and supports 2 factor and biometric authentication

5.0

Customer service

Early morning, evening and weekend service with multiple communication options and a dedicated fraud team

4.0

Online experience

Excellent user friendly site with transparency of rates and full online banking capabilities

5.0

Mobile experience

Excellent mobile app with all mobile banking features enabled, including digital check deposits

5.0

Advantages Over Traditional Banks

Acorns makes it easy and affordable to start investing, unlike some traditional services. You can open your investment account with just $1/month. You can also invest your small-change round-ups, either from your Spend checking account or by connecting other external accounts. Acorns has also recently introduced a special suite of sustainable ESG portfolios to meet the needs of modern investors.

Acorns Acorns Visit Site

Cutting-Edge Banking Services

Acorns lets you manage a range of accounts (investment, checking, retirement, and junior investment) from one platform. It’s therefore easy to transfer your money between your accounts. The Smart Deposit feature makes this even simpler as it will automatically divide up your paycheck between spending and investing accounts. What’s more, spending through your Acorns checking account can not only roll your spare change into your investment account but can also earn you bonus investments when you shop through selected retailers (over 12,000 of them) with Acorns Earn.

Traditional Banking Services

Acorns shares some features with traditional banks. Using your Acorns debit card, you can withdraw money from over 55,000 Allpoint ATMs. You can use your checking account to deposit and spend your paycheck. And if you’re looking to invest, Acorns offers a wide range of funds and strategies, just as more established services do. You’ll also be able to set up an Individual Retirement Account (IRA) to save for the future.

Interest Rates and Fees

There are three pricing levels with access to different Acorns accounts:

PackagePriceFeatures
Lite$1/monthInvest (investment account)
Personal$3/monthInvest, Spend (checking), Later (retirement)
Family$5/monthInvest, Spend, Later, Early (junior investment)

Customer Service

Acorns has a comprehensive FAQ list in its online help center. You can also email or call for further support, available 5-7 pm PST, seven days a week. Further support is available from Acorns’ educational resources, with a rich ‘Money Basics’ website section and Grow Magazine, a personal finance blog.

Mobile App

You can download the Acorns app for iOS and Android. The Acorns app has a great user interface, allowing you to Invest, Spend and Save as a beginner to the world of investing. The Acorns app offers financial literary content to help you invest smarter. You can watch your account’s performance from the mobile app and receive alerts. Acorns allows you to use all digital banking features from their mobile app, including mobile check deposits.

Security

The Acorns website and app are protected with AES 256-bit encryption for added security, and multi-factor authentication is needed to log into your account. Any unusual activity on your account will trigger an alert so you can act quickly. Furthermore, the Securities Investor Protection Corporation (SIPC) protects up to $500,000 of your money, should anything happen to Acorns.

Summary

Acorns is a great, low-cost way to start investing. And with new ESG options, it’s even a more ethical choice. But Acorns does much more than investments, offering the ability to manage your checking account on the go, earn money by shopping through partnered retailers, auto-invest part of your paycheck, open an IRA, and invest for your children’s futures. Although some traditional banking services, like a joint account, are currently missing, there’s a lot you can achieve with Acorns when it comes to building your finances.

Methodology

Information for this review was gathered directly from the Acorns website. 

Acorns Acorns Visit Site


Catherine Miller
Written byCatherine Miller

Catherine Miller is a lead member of personal finance and pension innovator Maji, where’s she’s responsible for content creation and running Maji’s personal finance masterclass, among others. She is also a freelance writer in the fields of finance and education, and holds degrees in English and education.

Acorns
Acorns
Reviews 35
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Trustpilot reviews

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Acorns
AverageReviews 35
on
Excellent
29%
Great
6%
Average
6%
Poor
6%
Bad
53%
  • author
    customer
    Jul 12, 2021
    This is an amazing tool

    This is an amazing tool. User friendly. Makes investing so easy. I can invest money in just 3-5 clicks. I can invest in my kids’ future so easily that it’s almost unbelievable. Acorn bring investment to the finger tips of the average person!

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  • author
    Michelle
    9 hours ago
    I opened an acorns account since a…

    I opened an acorns account since a friend shared his link. Initially signed up for the family plan before deciding I didn't need it. Tried to switch to a cheaper plan. They wouldn't allow it. Tried to close the account and got an email that the account was closed. A month later I found a new subscription charge on my bank account. These guys are leeches.

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  • author
    Violet Dysart
    Jul 12, 2021
    I love it

    I love it, so easy to save. Once you set it up , you don't even have to think about it.

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  • author
    ไดโนเสาร์ เจ้าหญิง
    Jul 07, 2021
    Not worth it

    I've tried many automated investing apps that outperform Acorns & charge way less of a subscription fee. Closed my account for this reason, & was still charged the subscription fee the next day. Contacted customer service because I was charged for a month that I won't be using at all & they refused to reimburse me.

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  • author
    David Warren
    Jul 06, 2021
    Stay Away from Acorns

    I closed my account and received funds. Over a four-month period I made absolutely no additional funds over what Acorns charged my bank for service fees, etc. I close acct and withdrew funds on June 8, 2021. However, I discovered Acorns continued to charge a service fee although closed and no funds in the account. Called and only reached a person who could not speak good English in the Phillipines. I could not reach anyone else with Acorns. DO NOT USE.

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  • author
    Amy Connelly
    Jun 29, 2021
    I'm very upset with Acorns

    I'm very upset with Acorns. I have been with them since 2016. I would tell people about Acorns but never really invited anyone. Recently, Acorns was offering $1,000 to invite 5 friends. I got 5 friends signed up and ALL 5 deposited the $5 investment to get started. They only gave me credit for 4 people to avoid investing the $1,000 to my invest account. I think that is pretty shifty. Several customer service reps told me they seen the 5 people and I would get credit. Then, other reps told me that one person didn't get their $5 invested. I checked all 5 peoples account and yes they did successfully invest their $5. I think they use people to get people signed up then don't pay out.

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  • author
    Patrick King
    Jun 19, 2021
    I'm giving them 1 star because I can't…

    I'm giving them 1 star because I can't give them fewer stars. They didn't even earn the 1 star I gave them! It's a terrible company with terrible service. They make promises they don't keep. I've pulled my investment from them and I would never recommend acorns to anyone. They are extremely unresponsive.

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  • author
    Edwin Rojas
    Jun 07, 2021
    Love this app

    Love this app. I have been able to learn so much about the stock market while saving monies on the side I usually never would. I highly encourage using this app - it has been a life changer for me personally.

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  • author
    Larry Lanier Sr
    Jun 07, 2021
    Acorn is great for saving and growing…

    Acorn is great for saving and growing my money. I like it because it dose it without me doing it.

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  • author
    Sebesa Stohldrier
    Jun 01, 2021
    A big mess

    I canceled my account last week and found they withdrew from my bank account today my former weekly subscription. When I called to tell them they asked me for my name, address, and credit card number to get a ‘confirmation of my cancellation’. Then proceeded to give me ‘money saving subscriptions’ to buying accounts. They said everything so fast it was hard to hear the numbers to call for cancellation, or the so called confirmation number for cancellation. So I locked my credit card and requested a new on thru my card company. I will not do business with Acorns again.

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  • author
    Miranda Burby
    May 31, 2021
    love it

    love it! so easy to use and was great for setting up accounts for my kids for when they are older too!

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  • author
    Mandy Saldana
    May 31, 2021
    I love this app!

    I love this app!! I have learned so much!!

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  • author
    James Roper
    Jun 10, 2021
    I am in total agreement with all of the…

    I am in total agreement with all of the other one star customers, open down account with them before checking reviews before looking into the company, my bad. Close the account the next day and this has been two weeks now started with very minimum deposits. Have requested A refund and have had total runaround from the company and have yet to receive my refund, will be seeking arbitration at this point for a mir $30.I believe this company is a scam although can’t prove it at this point will start doing my research. Have been promised four times now I would receive my refund, yet have not received my refund. Anybody looking to invest in this company or I mean with this company please do your research and think twice before investing. Not sure how to post an update. So after I wrote this the first time, two days later was refunded five dollars. They still need to refund me the 25. Awful funny that they refunded me five of the 25. So I guess I will go ahead and contact an arbitration company. Have waited three weeks to receive the additional 25 and it still has not happened. And yes when you call somebody from India or Persia answers the phone, was hung up on on one occasion. I truly believe this company is completely unethical.

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  • author
    Michael Sandlin
    Jun 22, 2021
    Ok for very long term investing…

    Well for a young and patient Approach to investing it's ok.

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  • author
    Brandon Fischer
    May 20, 2021
    Their customer service is terrible

    Their customer service is terrible. Do they not have the funds to hire the appropriate staff to handle their customer's needs? An example that will cause me to close my account. I transferred $5,500 from a checking account into my Acorns account in early April 2021. Money left and I thought everything was square. I went to log onto the app now mid-May 2021 and the app says I'm locked out and need to reach customer service. I search the website and find no number, just the option for chatting with a bot. So I chat and then wait 15min for a human to come online only to tell me they don't have the capability to fix my issue. They provide a phone number to call( (855)739-2859 in case you need it). I call and the rep says that they flagged and locked my account because of the large transfer. LARGE?!?! I explained how ridiculous this is considering it came from my linked account all my money gets added from. The rep says we must do a 3-way call with my primary bank to verify. So we call them up and this feels like a scam the entire time, when I get my bank rep on the phone the Acorns guy asks if I'm an owner on the account and if the funds will NOT be taken back. My bank reps confirm and the Acorns guy takes them off the call. SO now I ask the guy if he can see the funds have been sitting there for over a month, and he says yes. I ask if he can now unlock my account so I can withdraw all funds and close this account, he says an INTERNAL DEPT has to do that and it could be 24-48hrs. Look, I don't need the money right now, I was just simply going to look at the account. BUT now I am thoroughly livid at this idiotic situation and must sit here like a child while they unlock my account. Steer clear friends, this seems like a haphazard organization with asinine practices and no support.

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  • author
    CRIS
    May 20, 2021
    Where’s the NO stars option?!

    I absolutely detest this company. I mean I know it’s a finance app just like webull & Robinhood, so it’s not like it comes with any real instructions, but this app/company just all-around sucks. Their customer service is non-existent, and you can only communicate with them via email. For any issue you might have there’s always (without fail) some generic response, which will tell you to wait and see if the issue gets resolved in the form of a credit (depending on what the problem was). However, that wait period is typically 60-90 days. And, if you try following up you get the same runaround until they eventually shut you down with an “oh, sorry, you misunderstood,” or “did you read our guidelines?” There is no recourse for rectifying any mistake their app or website may make, because the fault falls on the account holder. Just the set-up of the portfolio isn’t even properly explained, and my biggest issue with them were purchases that I had made through partnered companies for “earn more money” where basically when you spend x amount you get a dollar amount or percentage of the purchase credited to your acorns account. One big purchase failed to get credited because of some glitch in their system and although I provided them with ALL necessary proof, they denied me the credit. Well, several months later, I’m now withdrawing my money, closing my account and putting it into crypto. Honestly, all acorns does is put your money into index funds anyway, which if you have a Robinhood or webull account, you can pretty much duplicate the same portfolio on your own and not depend on some stupid company with zero customer service. Also, you can get the average of what your monthly roundups were and just deposit that same average into either of the above app accounts and be way better off.

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  • author
    Teri
    May 18, 2021
    Horrible

    Horrible, horrible customer service. They can take my money every month, but can't seem to verify my bank account to give them money. E-mailing doesn't work, customer service people are from a different country and can't communicate effectively. I've sent 5 separate documents that they requested and now they are asking that I go to my bank and get verification of a checking account I had over two years ago.

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  • author
    Dana Osborne
    May 14, 2021
    This app is ridiculous

    This app is ridiculous. They promote themselves as growing our acorns into oak. It should be more like funding dead trees. Seriously, this place has disappointed me completely. Here is my experience- While having only minimal funds I wanted to start saving for my retirement. The website advertised a minimal deposit of 5.00 would encourage growth of financial savings. That simply is not true. They deduct 5.00 each month from my checking account and my “savings” amounted to 65.00 after fees for withdrawing. That was in November and after speaking with a rep, I believe I was done with this company. That was not the case. Here it is May 2021 and I just realized Acorns has been withdrawing 3.00 a month still because I had a balance in my account of $5.83!!! Does that make sense to anyone? 3.00 each month for 5.83 that was suppose to be emptied in Nov 2020. Then when trying to access my account, I was locked out due to in activity. Another game they are playing with me driving me bananas. So I got a Temporary password and finally could access my account. I asked for the $5.83 to be withdrawn and now it’s going to be 5 to 6 days before I can call the company back to request a cancellation once again. I would seriously avoid this company. The app advertises 9 million new sign-ups well if you think 9,000,000×3 dollars over a petty balance like I had then who is growing oak now?

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  • author
    Sandra White-Browne
    May 12, 2021
    Acorns care about my life and the…

    Acorns care about my life and the financial well being of my family. Highly recommended.

    ...

  • author
    Colee & Oliver Weiss
    May 11, 2021
    APPALLING

    Acorns has the most APPALLING customer service that I have ever encountered in an online company- PERIOD. My husband and I moved to another state and changed phone numbers. We now can’t access our account- which is auto-pulling from an old bank account, and will soon result in an overdraft. I’ve been trying to reset my password for a couple of weeks and have responded to emails with the same information over and over and over with no success. Customer service simply does not exist. Do yourself a favor and avoid this company. I intend to file a complaint with the BBB when this situation is resolved.

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  • author
    Ashley
    May 10, 2021
    The only savings platform I use!

    Convenient. Easy to use. Interactive platform. I use it only to save money. The investments are just a plus! :)

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  • author
    Sally Davis
    Apr 29, 2021
    No help with disputes

    I was scammed by a company named Vendo for another company, Clickaine for $520.00 I put in a dispute a month ago. Acorns did nothing for me. I was expected to email THEM copies of MY research with the two frauding companies. I sent them copies but was told they were not legible and had to resend, I did that TWO more times. They didn’t keep me informed of progress: constant calls from me was the only way to find out status of it all. Finally, I have been told I will find out in 90 days IF THEY WILL REFUND ME. My account is frozen. I have asked to withdraw my money in the Spend account and they pull it out so I don’t see it in there but it isn’t in the account I transferred it to. WHERE IS MY MONEY? I am FED UP AND CRAZY WITH ANGER. I should not have to conduct the investigation myself and then give THEM my findings. I was defrauded and now Acorns is treating me like I’m the criminal. DO NOT HAVE ANYTHING TO DO WITH THEM. And this has been after me being a customer for years.

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  • author
    John
    Apr 26, 2021
    Acorns is an excellent way to invest…

    Acorns is an excellent way to invest money and not miss it. It is accumulated over time from your spare change. I am currently enjoying a 36% return on my money. I started in 2016 and now have $9,000.00.

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  • author
    Appel Peer
    Apr 27, 2021
    P R reaction

    As an person like P R ask for an form you have to deliver that form, when the form is incorrect the person pays double taxes and probably fined for incorrect information for earlier years, means paying the bills

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  • author
    Camila Sanfiel
    Mar 23, 2021
    Worst customer service of my life..

    Worst customer service of my life... took 4 calls with the same information and like 10 emails with the same information. I've never seen more incompetent people.. They held my money for over a month. Impossible to change a bank account within the app don't do it

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  • author
    Joe T
    Feb 21, 2021
    Acorns is a ripoff

    Acorns is a ripoff. Buyer beware. Never seen such little growth on an investment in an emerging market. Not sure if it is because of the ridiculous expense ratio or the fact that they invest most of your money in international companies, but it was one of the worst investment decisions I have ever personally made. Not only that, but it is very difficult to see where they are investing your money and how much it is actually costing you.

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  • author
    P R
    Jan 26, 2021
    Stay away!!!!!

    Stay away!!!!!! If I could award ZERO stars for this unethical scam company I would. Grow Your Anger should be their motto. Everything is fine as long as you are letting them take your money as you « round up » but the moment you wish to stop, they make it next to impossible for you to end your business relationship. Their customer service is non-existent and you get led around and around in circles. They hope you will be too frustrated and exhausted to continue your efforts. I had to threaten pursuing recourse through FINRA.ORG and after MONTHS, finally managed to extricate myself from this unethical company. Now they sent me an email stating my 1099-R tax form is ready but all log-in attempts to retrieve this document lead to a membership plan page. Aww hell naw! I don’t expect a response from their ridiculous customer service reps and I’ve had better interactions with scammers from call centers in Delhi. I’ll simply let thé IRS know they were unwilling to provide me with my tax document. Lol!

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  • author
    Nolan Spade
    Dec 06, 2020
    Acorns - Grow your headache.

    Acorns - Grow your headache. So I have been missing my debit card since August (its now the first week in december.) I have emailed the customer service corps over and over askign for my debit card. It took emailing the CEO to get a replacement, which I still have not received. First, they wanted to confirm the shipping address every time I contacted them (my response would always be "the address on file is my shipping address" - the website has your shipping address listed under settings so that every time you go to download your statements its there.) So, the one time I actually preempted them with the address in the request for a new card, and then they responded that 1. they deactivated my lost card and 2. they needed me to deposit $5 to get the new card sent. So that's so petty, considering I've been emailing since September for a new card AND I specifically stated in my email that "my entire paycheck gets direct deposited into my acorns spend account, so I need the debit card by Friday"....... she should have done her due dilligence and opened my account history and seen that I get a direct deposit into my account every 15 days--and then floated the Debit Memo. When I still ddn't have the card a week later and now needed to fill a prescription at the pharmacy, I was SO MAD. Anyway, everything else about the service is great - you can invest your "spare change" and get free little investments from your favorite brands. The checking account has no fees, as far as I can tell, and even reimburses some fees from non-participating ATMs. They just need to invest in CSRs that can think on their feet and aren't completely reliant on a script on a screen. ACORNS: Develop a workaround for your clients that have their entire pay deposited in your account and have lost their debit card - I have NO F'N access to my cash and it's just completely INCONSIDERATE that you don't have a solution for me. I bank with you in good faith that you will have my back, so to speak. Well, my faith in you is severely diminished now. Fix my shizz, ACORNS! I will say though, the CEO does look pretty cute in his picture.

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  • author
    Elias B
    Nov 02, 2020
    I want to share my amazing and great…

    I want to share my amazing and great experience of online investment, so there is a pathetic website acorns.com they used my money and never returned my part of profit. I got fed up and decide to never invest again in online cryptocurrency things. After a year one of my close friends invested in the excellent website (Arbitrage.is) and got great results. He recommended it to me, and I tried it too. What an amazing experience man.

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  • author
    Lara Miller
    Sep 25, 2020
    Had to Email C-Suite to Get Resolved

    I have been a customer for years and have never had an account issue. Earlier this week, I initiated a withdrawal. Today when I logged in to check on it, I found that my account was locked and suspended. I then provided all of the documents that they requested and found out that they suspended it due to a canceled transaction. I had canceled a transaction within their own app, which is allowed, because I entered the wrong amount. This is absolutely allowed by their own rules! This is clearly a mistake on their part and they still have not fixed it. They are holding 5 figures in cash that belongs to me, hostage. I have sent them everything that they have asked for and more. Absolutely disgusting that this company is allowed to keep my money, which rightfully belongs to me, for any length of time. I filed a complaint with FINRA and my next call is to an attorney and to the police to file a police report. I have requested for a supervisor to call me back at least 4 times and no one has called me. Update: I emailed their entire c-suite and the CEO email me back. It was resolved within 10 minutes. Consumers should not have to turn to the CEO of a company to get results. This was a massive failure with their entire customer service team.

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  • author
    Benjamin J Davisson
    Sep 17, 2020
    ABSOLUTELY TERRIBLE CUSTOMER SERVICE…

    ABSOLUTELY TERRIBLE CUSTOMER SERVICE use at own risk.They stole close to 300 dollars out of my spend account and won't tell me why. ALSO keep saying they are investigating will email me soon.A month later several chats and phone calls and no one has helped.

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  • author
    Emma Geib
    Aug 27, 2020
    They charged me extra for a "spend"…

    They charged me extra for a "spend" card that I already closed and they won't allow me to re-open for no reason they stated they "just can't do it" their customer service reps go around in circles and try to make you feel stupid, forget about getting them on the phone. Email is the only way, oh and did I mention it took 5 days for them to respond? Horrible service

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  • author
    Alireza Khanaki
    Aug 18, 2020
    Horrible Horrible Experience

    Horrible horrible experience! I received a promotion in the month of July 2020 (as soon as I joined) that if I can refer their app to 5 friends of mine and make them invested in their accounts, Acorns will give me a $500 bonus! They said this is in addition to a $5 bonus that I and my friends will each receive! So, I did exactly what they instructed their customers to do in their Referral Agreement and T&C. Five of my closest friends & families opened their accounts with MY REFERRAL and invested their own money within a week into July! And, I'm waiting for my bonuses to show up! Sounds pretty amazing, right?!? Total BS! Let me put this out loud and clear: They "knowingly" have this SW bug in their SW tracking system that will NOT (possibly on purpose and/or selectively) track your referrals, especially when you are very close to be eligible for your promotion! They will give you all these non-sense excuses such as SW tracking failure (!) to justify why you are not eligible for promotion anymore! Don't buy it! It's their SW bug and they know they have it; in fact, one of their managers surprisingly threw out this point in the conversation with me on the phone!!! And, they do that only after all of your referrals already invested their real money in their accounts and paid their monthly fees! They deserve to be sued ... Just go invest somewhere else. There are tons of other apps out there. Hope this saves you a trouble in future. I had to deal with this for past ~4-5 weeks, talked to their customer service many many times and even one of their managers ... none worked! Terrible customer support experience ...

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  • author
    Charlotte
    Jul 19, 2020
    I'm very happy with Acorns

    I'm very happy with Acorns, it got me interested in investing and taking my finances seriously. I'm not sure where I'd be had I not started using them.

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  • author
    Ombretta Di Massa
    Jun 11, 2020
    I can't recall the password to get in…

    I can't recall the password to get in the website. I can't get the link to reset the password and the customer service email is a joke because they don't reply, and neither there is a phone number to call. Meanwhile I keep getting all the marketing emails advertising for their products, and yet I can't get inside this damned website. TERRIBLE and NON EXISTENT customer service!

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  • author
    RidiculousRibs
    May 14, 2020
    Acorns- Watch it Grow.

    This App and site is a great way to save on the DL. Many banks are attempting to do this and there are other apps out there but i love Acorns. When you spend money on your cards it will automatically round up to the near dollar or how ever you woudl like to set it up and save it for you. The account is what i believe to be an open market account so they do invest the money into different types of portfolios that you can pick from very conservative to very aggressive. Use it as a rainy day fund and watch it grow!

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