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Acorns Review
Invest spare change from your day to day purchases
Reviews 271
Acorns
Acorns
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Reviews 271
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Catherine Miller
Nov. 15, 2022
1 min read
Catherine Miller
Acorns summary
Acorns is an investment-focused online banking solution with a range of features to support your financial wellbeing. Not only does it offer an easy-to-use service with low minimum investment, the Spend checking account automatically invests your spare change to help you save. Although it doesn’t have all the products that traditional banks offer, Acorns is a great choice if you’re starting to invest and want to manage your money on the go.
Pros
  • Smart Deposit divides your paycheck into accounts of your choice
  • Automatically invest Spending round-ups from your debit card
  • Invest in environmental, social, and governance (ESG) portfolios
Cons
  • Doesn’t offer a full range of financial products
  • Can’t open a joint account

Acorns at a glance

4.4
Editorial score

Fees?

Yes, low fees
3.0

Security

FDIC insured, SSL/AES encryption and supports 2 factor and biometric authentication
5.0

Customer service

Early morning, evening and weekend service with multiple communication options and a dedicated fraud team
4.0

Online experience

Excellent user friendly site with transparency of rates and full online banking capabilities
5.0

Mobile experience

Excellent mobile app with all mobile banking features enabled, including digital check deposits
5.0

Acorns Acorns Visit Acorns

Advantages Over Traditional Banks

Acorns makes it easy and affordable to start investing, unlike some traditional services. You can open your investment account with just $1/month. You can also invest your small-change round-ups, either from your Spend checking account or by connecting other external accounts. Acorns has also recently introduced a special suite of sustainable ESG portfolios to meet the needs of modern investors.

Cutting-Edge Banking Services

Acorns lets you manage a range of accounts (investment, checking, retirement, and junior investment) from one platform. It’s therefore easy to transfer your money between your accounts. The Smart Deposit feature makes this even simpler as it will automatically divide up your paycheck between spending and investing accounts. What’s more, spending through your Acorns checking account can not only roll your spare change into your investment account but can also earn you bonus investments when you shop through selected retailers (over 12,000 of them) with Acorns Earn.

Traditional Banking Services

Acorns shares some features with traditional banks. Using your Acorns debit card, you can withdraw money from over 55,000 Allpoint ATMs. You can use your checking account to deposit and spend your paycheck. And if you’re looking to invest, Acorns offers a wide range of funds and strategies, just as more established services do. You’ll also be able to set up an Individual Retirement Account (IRA) to save for the future.

Interest Rates and Fees

There are three pricing levels with access to different Acorns accounts:

PackagePriceFeatures
Lite$1/monthInvest (investment account)
Personal$3/monthInvest, Spend (checking), Later (retirement)
Family$5/monthInvest, Spend, Later, Early (junior investment)

Customer Service

Acorns has a comprehensive FAQ list in its online help center. You can also email or call for further support, available 5-7 pm PST, seven days a week. Further support is available from Acorns’ educational resources, with a rich ‘Money Basics’ website section and Grow Magazine, a personal finance blog.

Mobile App

You can download the Acorns app for iOS and Android. The Acorns app has a great user interface, allowing you to Invest, Spend and Save as a beginner to the world of investing. The Acorns app offers financial literary content to help you invest smarter. You can watch your account’s performance from the mobile app and receive alerts. Acorns allows you to use all digital banking features from their mobile app, including mobile check deposits.

Security

The Acorns website and app are protected with AES 256-bit encryption for added security, and multi-factor authentication is needed to log into your account. Any unusual activity on your account will trigger an alert so you can act quickly. Furthermore, the Securities Investor Protection Corporation (SIPC) protects up to $500,000 of your money, should anything happen to Acorns.

Summary

Acorns is a great, low-cost way to start investing. And with new ESG options, it’s even a more ethical choice. But Acorns does much more than investments, offering the ability to manage your checking account on the go, earn money by shopping through partnered retailers, auto-invest part of your paycheck, open an IRA, and invest for your children’s futures. Although some traditional banking services, like a joint account, are currently missing, there’s a lot you can achieve with Acorns when it comes to building your finances.

Methodology

Information for this review was gathered directly from the Acorns website. 

Acorns Acorns Visit Acorns



Catherine Miller
Written by
Catherine Miller
Catherine Miller is a lead member of personal finance and pension innovator Maji, where’s she’s responsible for content creation and running Maji’s personal finance masterclass, among others. She is also a freelance writer in the fields of finance and education, and holds degrees in English and education.
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Acorns
Poor
Reviews 271
on
Excellent
26%
Great
3%
Average
2%
Poor
4%
Bad
65%
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sorena contreras
12 days ago
Amazing great rewards
Amazing great rewards
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adam l
18 hours ago
These people are indians operating from…
These people are indians operating from a sewer somewhere in india, they have no idea what ACH or Nacha rules are, they impose indian banking system on American soil, they toy with American lives, they hang calls on your or leave chat when you are trying to get help. IF YOU DO NOT BELIEVE, ALL YOU HAVE TO DO IS SENT MONEY OVER $2000 TO YOUR ACORNS ACCOUNT AND SEE IF YOU EVER GET IT BACK!
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chris murray
a day ago
They cannot issue 1099s on time
They cannot issue 1099s on time, contradicting IRS guidelines, should not be operating in USA.
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adam l
20 hours ago
ACORNS HOLDING $4620 CAPTIVE, HELP ANYONE!
I had my wife send a direct deposit for $4680 into my acorns checking account, the money posted and acorns locked the account, when I reached out to the CSR, I received a stupid message asking me why someone else has sent me a direct deposit? Like what is the use for a bank account if not to receive funds and yet they want me to explain why someone else sent me money. Please help me, BBB and other websites has a very high bad review for acorns, I wish I'd read all about it sooner but the earlier I get access to my funds, I'm closing the shietty account! AVOID ACORNS AT ALL COST FOR YOUR PEACE OF MIND, YOU WILL HAVE NO POWER OVER YOUR MONEY! 02/03 - Still nothing from this thieves and every customer service agent has names like aditi, rajesh, amitabh, sunita, all indian and we know the story circulating online about indian call centers, they are fruadsters. Close your ACORNS IMMEDIATELY GUYS AND DONT EXPECT TO GET YOUR MONEY WITHOUT A FIGHT!
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shelly
6 days ago
negative stars
If I could give negative stars I would. I cannot access my account, I cannot withdraw my money, and customer service is a joke. I have waited and waited and still no answer, I have tried the chat, which is not help at all and I have emailed numerous times. So far I have gotten automated, useless messages that have nothing to do with my issue. I have asked repeatedly to have someone call me and was promised a call through email. The call did not happen. What do I need to do next? I just want my money back.
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lori burris
9 days ago
Two days trying to reach Customer service.
So. The recording says a weight of 5 minutes every time I’ve called. Yesterday at 50 minutes…no answer. This morning, the same!!! I am unable to access my account. I’m unable to withdraw my money or close the account. At this moment, the phone wait has exceeded by far a 5 minute wait. I get the impression that one could wait all day and no one would answer. The online help is useless and does not address the problem!
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kaitlin peperato
11 days ago
I would give 0 stars if I could
I would give 0 stars if I could. It was all good except the fees until they decided to lock my account where I have money. I couldn't log in. I had to contact support. My questions weren't being answered and definitely were completely ignored. They told me they needed to review my account and that they needed screenshots of my bank account in various forms that is not my acorn account. The only thing they told me is that they needed those and then they could review my account and possibly unlock it after that. They could not tell me why or how long or anything at all. All I know is that I had hundreds of dollars tied up with them and could not access my money in my portfolio or bank account with them. They even locked my bank card so I had no access to anything. I emailed them and chatted with them and got no answers. I emailed them threatening them with the law and told them I'd be speaking to my lawyer and magically a couple days later I get apology emails and my account unlocked with any hassle or questions. I immediately withdrew everything from both accounts with them and will never use them or anything affiliated with them again and highly advise the same to others.
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timothy sykes
12 days ago
Acorns makes small recurring…
Acorns makes small recurring investments simple and rewarding. I am genuinely shocked to read so many negative reviews. I have struggled to set financial goals or manage my spending. Acorns has facilitated the process of learning to do those things.
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fernando alvarado alvarez
13 days ago
Incredible
Incredible all the promotion! and they do the impossible because after you get referrals! It does not apply and they do not even give you the bonus that they promised you! amazing!
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katelyn mccone
14 days ago
Charged After Closing Account
After closing my account, I was still charged the subscription fee. I reached out to customer service and they informed me that even though I closed my account I was still subscribed. I told them it makes no sense that a company would continue charging a subscription fee when the customer has no access to the accounts being offered. They said they closed my subscription but won't refund the already charged cost. I shouldn't have to close the subscription when there are no active accounts in the file because they were closed.
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gilinni juarez
15 days ago
Scam artist
They were happy to take my initial deposit with requested information and then blocked the account until I send them them a copy of my bank statement and my photo ID. I told them no, that they didn’t need that information to open the account, and have no business with my bank statement. They will not refund my money back to my bank the funds were withdrawn from. Horrible company and I do not recommend them.
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karen albanese
17 days ago
My husband and I signed up so my son…
My husband and I signed up so my son can get the $300 advertised for getting people to sign up. They took money from my account and my husband’s, but never gave my son the money promised in the advertisement. I’ve asked for my money back several weeks ago, and they have not returned that either. Scam company!!
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kevin willis
12 days ago
Avoid at all costs
Avoid at all costs. They will make it easy to open an account and impossible to close while they keep charging recurring monthly fees. Sounds like this will soon be a class action lawsuit. Updated 1/23 - I was able to get my account unlocked after providing drivers license, utility bill, and a bank statement. These items were not needed to open and start charging fees. I cancelled my account. It took several days jumping through hoops.
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steven rosas
20 days ago
Regrettably
Regrettably, most of what I've read on here is exactly what has happened to me. I've lost substantially. I will be informing and reporting this as fraud! I will rate Pacific Wealth 1000X better off. take a min on P cwm .. io
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mark
12 days ago
This is the most dishonest, lying company on earth
This is the most dishonest, lying company I have ever dealt with. Horrific customer service- in fact there is no customer service- They offer bonuses for you to invest, and then NEVER pay them no matter how many times you contact them. If you could give a negative i would. And they charge you money for this 3 dollars a month or 5 for a family. My god their terrible...Their response is comical- I have been in a battle over 3 weeks for 10 dollars.. Lying, dishonest , waste of my time company.
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clay
21 days ago
Worst experience with a company
Worst experience with a company of my entire life. I cancel my account then a couple months later they begin charging me again. This has be happening for nearly a decade..... yes you read that correct A DECADE!!since 2015 and it is 2023 at the time of writing. I still have yet to be successful. The customer service is terrible. If I could give a negative 1 million stars I would.
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anna p
23 days ago
Don’t invest
This company is impossible, I opened an account and referred two people for the referral bonus. Never got the bonus. Then tried to close my account and they wouldn’t let me!
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kenneth scripa
24 days ago
They keeptaking money out of my account…acorns is a scam
They keeptaking money out of my account after I canceled my subscription and account.
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jodee johnson
12 days ago
DO NOT TRUST ACORNS
I had an active account with Acorns. Suddenly they closed my account with no warning or explanation. I had $70 still in my account that they said they would transfer to my Sofi checking account. To this date I still have not received the $70. It is still sitting in the account they closed. I call everyday and everyday they tell me to wait 2 more days. So basically they are stealing my money. So now I get a response from Acorns telling me to contact them via phone and listed the same number I have been calling 3 times a day for 3 weeks with no resolve or help. GIVE ME A BREAK!!!!
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joyce specht
25 days ago
I closed my account a couple of weeks…
I closed my account a couple of weeks ago, I was finally refunded my money. Now they are taking my money again. I followed the directions correctly after searching and reading several sets of directions for closing my account. I am so mad right now. what crooks
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raquel foster
a month ago
Keep ACORNS in your PURSE🎉
With Acorns I’m able save money for the very first time in my life. I’ve always put my children first but now, I feel independent. The Acorn card alone looks and feels Expensive. Get onboard with ACORNS 🤩
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maurice strickland
a month ago
Love investing my change
Love investing my change. It's growing and the experts make the investments. I get extra investment cash from getting gas and making purchases at participating businesses. It's awesome.
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kumar s.
a month ago
Account gets locked (must email bank statements even to cancel)
Even if you have used the service for years and have paid the monthly $3 fee that goes to who knows what, if you try to move money into your Acorns account for the first time in a while, your account will get locked. It's not as simple as calling them up to unlock it. They want you to EMAIL them a bank statement from your checking account and a screenshot of your checking account showing the transaction to Acorns. Until then, you cannot access your money or close the Acorns account or cancel the transaction. You would think they would have a more secure way to send this information or a better method than this. The service has gone to trash ever since it went public, and I plan to close it once I can get my account unlocked. Google "Acorns locked account" to see the nightmare others have had to deal with. When you call customer service, they tell you the same thing. When you ask for a supervisor, they refuse, and repeat the same information. Avoid, if possible, cancel if not.
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adam marciszewski
a month ago
I just got my new Acorns replacement…
I just got my new Acorns replacement debit card in the mail. Great to have!
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shelly fegter
a month ago
absolutely no control over investment…
absolutely no control over investment funds, can't find my account number anywhere, and can't download statements, I contacted customer service for help and they could not help me with anything at all! While this was happening I started looking on the site for the company contact information and they don't have an address, phone number, or email listed on the site at all! Very Fishy! Beware!
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harry ward
a month ago
So far it's been easy
So far it's been easy, I haven't tried to access any funds but it doesn't seem difficult.
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adam marciszewski
a month ago
Solid Company
The company has 3 different accounts available plus smart deposit. Just recently I was ordered a new card. I really want to do business with this company everytime I see an ad.
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gavin corral
a month ago
Unable to access money! Atrocious CS
Unable to access money via atm, Apple Pay, Venmo, bank account transfer, or use my debit card anywhere started 2 days before Christmas … Christmas Day today. Still can’t access. Customer service says sorry will contact you by email and does not even follow up - nothing. YOUVE BEEN WARNED
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jana metcalfe
a month ago
Not legit! Don’t believe them
I was promised $50 to reopen my account! The small print was that I make a recurring weekly deposit and it could take up to 5 weeks! Well, I did the recurring deposit AND made a $50 deposit of my own and called so many times, I can’t count! Emailed over and over, to no avail! Not a legit offer or company! Don’t trust them!
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josiebreasbois
a month ago
OK here’s what acorns did to me first…
OK here’s what acorns did to me first two times they locked my account then I went and looked at my email today and said that my Acorns checking has been closed I only use my Acorns debit card about four times and now I can’t use it because they close that account down no I’m done I thought I made four purchases and I even transfer money into the Acorns debit card using my cash app so did I do something wrong
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carl h roach ii
2 months ago
Easy to set up investments/IRA
Easy to set up investments/IRA. Nice on-line access for tracking progress. I also opened a checking account and receive my direct deposit two days early!!!
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thomas
2 months ago
Acorns just makes investing simple
Acorns just makes investing simple. Buy something at the convenience store and you’re investing too. Lots of options for investment platforms as well. Highly recommend. It’s never too early or late to start.
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ronnie smith
2 months ago
I love Acorns
This is a great way to invest and save for retirement as well as your child's future
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robert s
2 months ago
They made it real easy to open my…
They made it real easy to open my acorns account and to get access to my bank accounts. But I decided that I didn't want to do it anymore because my bank offered the same service. They locked me out of my account and will not allow me to cancel my subscription. They were rude put me on hold for an hour and 45 minutes and will not allow me to use the app or their website to cancel my subscription so that they no longer have access to my checking account and they will not participate or give me what I need to revoke that access they're going to make me go to the bank and change my account so that they can't take their money if they want to
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steve d.
2 months ago
Impossible to withdraw your funds - bad customer service
Impossible to withdraw your funds. Customer support is unhelpful and requires '1 - 2 business days' to speak with a manager. Put your money in a real bank, you'll be better off.
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autumn aurora
2 months ago
It's not legit if you want to save your money get a bank account
It's just a scam they just take your money to take your money but there's no investing They also take money out of your account that you did not authorize. I find it to be a total scam
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josiah
2 months ago
Money going in is fine, but taking anything out is a nightmare
I’ve been with Acorns for years now, but I wanted a bit more control over my investments, so I started the transfer of assets process to another brokerage after a few bad interactions with their phone support. Two months later of following up with them, Acorns still hasn’t let me transfer out my assets, so I tried to withdraw my money directly as cash. They then locked in the withdraw price as expected, but then instead of following the 3-6 business days for a withdrawal, they unlinked my checking account without telling me and suspended the account. Unless I followed up with them, they weren’t going to actually process the withdraw. Acorns phone support can’t do anything complicated and needs to email other departments that can take several days or weeks to respond. Acorns really badly needs to improve their phone support and the ability for support to do something quickly.
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derek tompkins
2 months ago
If I could give 0 stars I would
If I could give 0 stars I would. I never verified my account and I was kinda checking the app out. Somehow they started taking 5$ “investments” which incurred 108 dollars if overdraft charges. When I called customer service they said it was on my end even though I never verified the account. It could have possibly been my fault though. Wish there was something in place because I feel ripped off
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debra krueger
2 months ago
I like the fact that I can invest the…
I like the fact that I can invest the amount I feel comfortable with and can follow the growth easily. I don’t have to put a ton of effort into it as they do the rest! It’s a great way for anyone to start Something in an easy enough way that you feel confident to do so.
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yvette hendrickson
2 months ago
I love Acorns !!!
The automatic bank deductions, the round ups and the extremely knowledgeable and helpful customer service reps.
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diane pearson
2 months ago
I agree with those who have said it’s a…
I agree with those who have said it’s a scam. My son had people sign up for the referral offer and acorns said they didn’t use the link properly. The referral program is just a scam to get people to sign up and give their information. In addition, they locked my account for no reason and are requiring more information from me. It just solidifies the fact that they are a shady company. I would not advise using them.
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douby pierre
3 months ago
SCAM ALERT!!! DO NOT OPEN AN ACCOUNT WITH ACORNS... NO BONUS THEY ARE JUST…
DO NOT OPEN AN ACCOUNT WITH ACORNS... NO BONUS THEY ARE JUST SCAMING PEOPLE!!!
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rula
3 months ago
BE WARNED and do not open an account…
BE WARNED and do not open an account with Acorns! Just had to call my bank and do a stop payment on their monthly subscription fees because their Customer Service is the absolute worst. I signed up for an account and they collected all the usual data (social, DOB, bank account info) then two weeks later & for no good reason they suspended it for a very vague "fraudulent activity" nonsense and wanted to collect even more data. Considering I've never had to give Fidelity or Merrill Lynch a copy of my driver's license and utility bills I found it very odd and requested that they close the account instead but the two emails I sent both never even as much as got an automated reply. Today I called instead and they were just as unhelpful; there's apparently not a single person at this shady company who can explain why they locked my account or a supervisor who has the power to close/freeze it -- but they will gladly keep taking your money while accusing you of fraud, how considerate!
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keyondra smith
3 months ago
I did the referral offer and one of my…
I did the referral offer and one of my referrals are still pending even though she did everything and they said that's shes verified! It's been almost two weeks . I've called acorn over 9 times they never help me. They just say they're waiting on an investment and shes invested twice!! Still says pending . I need this to be done asap. Do if customer service cant help than who can? Need recommendations asap!
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mohammad mahamud
3 months ago
They are one of the worst and horrible…
They are one of the worst and horrible investors! You can’t trust and believe! They just love to robbing customers hard work money. karma will get them one way or other way one day! It’s very frustrating I been calling and email them to closed my account. Two of them said they closed my account. But still every week they charging me $5! Well $5 every week is a lot for me. I had surgery recently I can’t even work and my bills. On top that I explain that my situation. Still they playing game with customers money! At first one of them agent was all of information. I sent them but I got no reply from them. I contact them through online chat. It was no help either. I call in … one of agent called he said in order to call he need my drive license and proof of address. I send him all right way over the reply. Later after 3 days I receive my account is unsuspended. I ask him what do u mean by unsuspended. Is my account closed yet or not. That agent haven’t reply my email. After 2 days I check my account they charge me again $5! I email him but it’s been 2 days I didn’t receive any reply back! I feel like to sue them to the court! I sign up for this app without knowing. One of my friend made me sign up for this. Now I regret it! Please if anyone of u read my review. Stay away from them! They not American company. They don’t care customers service! They are scam and Robb people. They think they are smart! Go get a life before steal people money. U guys have no right or authorization to charge us without our permission! U guys force people to stay n get their hard work money on your pocket! Whatever I call bank and block u guys than u people can go to hell!
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chauncy huff
3 months ago
I love Acorns because it's easy and…
I love Acorns because it's easy and easy to save.
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alrick collins, jr.
3 months ago
The BEST passive investment platform for an amateur and pro...
I love Acorns for it's Passive investment and financial education strategy. The average person knows not a thing about investing for the long term, let alone how to get into the stock market. This platform takes all of the hassle away from you and allows you to live life as you normally do while at the same time, investing passively in a "set it and forget it" sort of manner.
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jkl
3 months ago
Acornsn Identity Theft + Insecure
Acorns opened an account in our name but we never opened such an account and didn't even know they existed until we got a debit card in the mail from them. So they clearly don't handle identity and security appropriately. And it took over a week to get the account closed. They also promised they would escalate the issue and have a supervisor call, but no one ever called. Incompetent.
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david k
12 days ago
Customer service is trash
Haven't used my account in many years. They tell me is locked. After 3 weeks, 2 calls, and 1 online help later... still not a call or even an email. They tell me I have money in there too. First rep said max 3 days for "internal" to call. I'm done with this, every time I call I have to explain over and over, not even looking at notes. Horrible all around, not spending aother dime now. Thanks for the wonderful CS! Update 1/23/23. Still no call back from internal or any department. Still get monthly statement emails. I did get a pre written reply JUST NOW on here. 😒 👎
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nina beasley
3 months ago
They keep delinking my card!
They seemed like a good site that encourages people of all walks in life to save or set aside something, however.... what I did not enjoy so much is the sudden added difficulty of getting into my own acorns account. They no longer had the pin screen and i had to text my password every time, enter a six-digit code, and maybe pick out a few pictures to prove I am even a person. So stupid. Then they kept dropping my linked card, then i got to remember that other password. Try doing that with like fifty different passwords. I'd rather stick with 4 number pin because that is my opinion and my personal choice. Now my account is locked from "too many attempts" to relink again because of the page dropping as i do everything on the phone rather than at a desk and can't link again. Too much of a hassle feels unsafe, so i am withdrawing my money and dropping out from being an acorns customer and switching to one of the other investing platforms I am using.
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randy cannon
3 months ago
Neverending Fees
Don't set up a subscription unless you intend to keep it FOREVER! Once they start hitting your account for the $5 monthly subscription fee, you'll never get them to stop. We've been trying to close it for over a year now, contacting them multiple times, but still get a $5 charge on the 5th of every month like clockwork. Don't have anything invested any longer, but the subscription fee seems to be immortal...
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timone
3 months ago
Account Documentation Requirements are Excessive
I have had an account with Acorns for 5+ years, and I have reached the end of my rope. For the majority of things, Acorns works just as they say they do, but when it comes to adding a new bank account or changing things regarding your funding source, they require WAY too much paperwork. I bank with several different institutions and use several Investment apps, and NO other app asks for as much paperwork as Acorns does. They are also very specific about what they will and won't accept. I have submitted letters from my bank regarding my account and they have refused them saying that it doesn't meet their requirements. What is the point of using Plaid if I still have to send over bank statements and checks in order to verify every single account? These requirements are acting as a barrier to their customer base but they still insist on this overstep. As of now I think there are so many other options that do something similar that if you are considering Acorns, just choose a different platform because the time cost for any changes is too much to ask for a program that claims to "simplify" investing for their customers.
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imy stapleton
3 months ago
SCAM!!!!
Worst. Bank. Ever. I set up an account which they charge monthly for but I needed an account to receive my wages and for my business. They requested documents for the payments which I gave them but then chose to with hold my funds and claim they sent them back to “victims” which I don’t even know what was the problem so they took my money and left me on over draft. They said they can’t close my locked account until I transfer funds into it which is ridiculous. On top of it all I had an extra £30 added to my phone bill for calls trying to sort the issue. They are complete thieves and I have seen I am not the only one who has had this issue. DO NOT OPEN AN ACCOUNT WITH THEM!!!!!
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aidan bautell
3 months ago
Acorns is a GREAT service
Acorns is a GREAT service. All these people are saying it’s a scam and robbing them don’t understand how to use the app. This is an investment app, not a free stock trading app like Robinhood. There is a monthly fee to use their services, a $3 option, or a $5 option. This should be expected of any investment site or app. The referrals DO WORK!! I’ve done it with friends and family, who continually use acorns and appreciate how their account functions. It’s a great way to save and make money on savings! Use Acorns!!
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renae wilburn
3 months ago
It works for me as a novice investor
It works for me as a novice investor
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brown brown
3 months ago
Very disappointed with Acorns
Very disappointed with Acorns. I was referred by a friend, set up my account, everything was going well then suddenly my account was locked by acorn and they requested documents from me without explaining why. I called several times to get answers to no avail so I requested they close my account and refund me what I had put in. I was told they cant close a locked account. Meanwhile they have started taking money from my bank account again
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larry
4 months ago
Acorns offers no frills online service…
Acorns offers no frills online service with checking and investing. They invest in socially and environmentally conscious companies. Know that when you are signing up with an online only bank, you aren't going to get the same level of service as if you were to walk into a branch. It's good for me though as I don't need many transactions and am using it as a way to save/invest some cash.
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upset customer
4 months ago
No one can be reached here
No one can be reached here, pulling all my money out immediately . 5 hour wait times on the phone, not acceptable at all.
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tamara scott
3 months ago
It’s a SCAM!!!!
UPDATE - COMPLETE SCAM!!! Acorns will not be paying me my bonus. Do not open an account with them it’s just not worth it. I’m having all of my friends cancel, and I am canceling as well. Starting to wonder if the referral program has turned to a scam these days. According to the guidelines, I should be on the way to receiving a bonus. Yet one of my friends (the last of three I referred) status has said “in progress” for two weeks now. Meanwhile more and more offers keep coming to my inbox. Very frustrating. Update - Called per the response to my review. Waiting ten minutes for a rep. Call was answered. No one said anything. Call disconnected.
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derrick
4 months ago
I love this app
I love this app
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jaime h
4 months ago
Acorns just might be the secret to retiring!!
I was shocked to see the majority of reviews since the app is nothing short of fantastic for me. I've saved close to 20k in a few years, thanks to their "forced savings" feature, which forces you to buy and save money in tandem by taking a small percentage of the sale in the form of a round-up. You have complete control, and can activate or shut off the features as you like. I've recommended this financial firm to friends that have benefited, and I didn't bother with asking for the referral bonus. If you are not interested in saving money for the future, this isn't the app for you - however if you seek a nest egg - if I keep this up, I'll be a millionaire at the end of my life.
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david hickey
4 months ago
Worst customer service ever
Worst customer service ever. Locked my account after a few weeks and won't give me my money back. There is only about $20 in it, but they continue to ask for documents like they think they've found some kind of criminal activity. Won't answer my questions. They refuse to return my money. That is theft. Avoid this company!
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jg
4 months ago
Horrible customer service
Horrible customer service. Impossible to get anyone who speaks English well. Like others, they keep taking $3 out of my linked bank every month and when I try and close my account ask for many documents. It’s insane.
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lili
4 months ago
I wish I would’ve seen this earlier
I wish I would’ve seen this earlier. Acorns company does a lot of scamming and fraud. I canceled my subscription and it’s still charging me. It’s very unfair and unjust!
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christopher
4 months ago
People in county lockup have higher ethic than this company.
If you're thinking about doing business with an entity who doesn't think twice about robbing you like a mugger on the street then go for it. So Acorns takes away the "lite" account after I had already removed my funds and then "upgraded" my "free" subscription without my consent or knowledge, and automatically has been charging me 3 dollars a month for 5 months since then. Wow. Just wow. It doesn't make it right because you sent out 2 emails which I didn't get because I don't check my old email address, and assumed everything was ok, but you just had to go there. I will be reporting your company to every agency I can and disputing these charges with my Bank. This is disgusting, low, low, low, criminal behavior. What a company.
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taro momo
4 months ago
They keep taking money from my account…
They keep taking money from my account with no problem, yet they ask you to send the utility documents and government issued ID to close my account... I really would not like to give any more information to the company as I don't know how my ID and utility bills may be used...
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sondie
4 months ago
Never knew saving could be this easy.
Never knew saving could be this easy. signing up is so simple. Everything is clear and easy to understand. Only wish Id found this sooner!
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heather stobaugh
4 months ago
I am going to keep writing reviews and…
I am going to keep writing reviews and telling everyone that Acorns cheated me out of my $300 referral bonus!! I was finally able to get 2 referrals for the July promotion. Both referrals were legit and followed all the rules. All of the sudden, Acorns needed more proof of my address so they locked me out of my account. I gave them my ID, with my address on it, a pic of my paycheck, with my address and a pdf of my bank statement with my address. And although this is enough proof for every other bank out there, it wasn’t enough for Acorns. They want a recent utility bill, but all utilities are in my girls name. So guess what?? I’m not getting my referral bonus. Acorns, y’all are really wrong for doing this. I don’t understand after having an account over a year, all of the sudden you need more proof. Please explain why the 3 documents i submitted are not enough??? I can guess. Because y’all do this to people to avoid paying the high referral bonuses you offer. And there isn’t one thing I can do about it.
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matt mccrillis
4 months ago
Acorns makes you think at first you can…
Acorns makes you think at first you can grow your oak but it's just growing their own oak ridiculous I'd be $100 richer if I never used this stupid app they say they can give you $300 for referring friends where does that money come from? It comes from your own wallet! Definately scamming people for sure and a pre installed app on my galaxy they have something worked out with Samsung too stay away unless you want to lose your money!
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shaun
5 months ago
Totally different experience than most reviews
I hope i never come across what has happened to the other reviewers. I understood the terms, you subscribe monthly for certain features. If you want to round up money that can be set too. It was off reading the reviews because i have not had those experiences, its been solid for me. I wish the money grew faster though haha is my only complaint but i don't put a whole lot in at once.
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ryan lin
5 months ago
Acorn has SCAMMED again
Acorn has SCAMMED again. To make sure they don't steal any of the money inside her actual account, I withdrew all the money out of the account and paused the bank transfer for my mom before I closed the account permanently. This was a couple of weeks ago back at the beginning of September. Just received news from her that they withdraw more money out of her bank account two days ago (September 16th)... Logged into the account to close it and realized that Bank Account Transfer Switch was "miraculously" switched back to On. The funny thing too was they had the audacity to say that she "Invested $10 in the past 30 days" even though the account was showing a balance of $0 (Keep in mind this withdrawing happened after all the money has already returned to her and after I turned off the Bank Transfer Option). I am astounded, someone needs to do something about this company before this business frauds more money out of the hard-working people who are simply seeking financial security.
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james jones
5 months ago
Utterly a personal vacuum
Utterly a personal vacuum, from your pockets to theirs. They set this scam up nicely, you can stop the pump from sucking money from your account however, you must unsubscribe and close the account, information that is conveniently relocated elsewhere. Basically they keep it going, good luck, and good riddance, again a scam.
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heather stobaugh
5 months ago
Acorns you know you are wrong
Acorns you know you are wrong. I was finally able to get 2 referrals for them, and was supposed to receive $300 invested. Well, they have done everything they can to not pay it. Which is confusing because I know they have payed out others. They needed address verification, I gave them my ID with my address, a pic of my paycheck, with my address, and a pdf of my bank statement with, yup! You guessed it, my address!! Now they say they need a utility bill, which I don’t have any utilities in my name, all my partners. So, way to go Acorns! Thanks for stomping on the little guy!
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lili
5 months ago
I have a lawyer now investigating them
I have a lawyer now investigating them. Do not use them or invest your money. They are thieves.
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lance woolie
5 months ago
SCAM ALERT they have charge my card $3…
I can't believe they have charged me $3 a month for years. I went to close my account and they sent me .83 cents. Total Scam and Ashton Kutcher puts is face and name on this company, when I see it, I am going to break it with a fist full of acorns. ACORNS DOESNT TELL YOU THEY WILL CHARGE YOU...way deep down in the fine print aint good enough. SCAMMERS!
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kim chiko
5 months ago
Hey if you look them up on indeed and…
Hey if you look them up on indeed and LinkedIn every single person in their company is named Krizza Because of the mass of overdraws because I had my round ups shut off for six months Apple TV only Nelson and then when I reconnected it it added all these round upset cause my account to severely overdraw!!! I’m trying to get in touch with someone that’s not named Kris up from another country and all they do is open a support ticket would they tell me one of the hundreds of Cres is gonna call me back this has been going on for a week now I’m going to report them to every fraud better business bureau I can find
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g.d. sims
5 months ago
somebody hacked my checking account in…
somebody hacked my checking account in June. I had to re-do everything. Acorns is the ONLY one giving me a hard time. They keep asking to to "verify" my new account, I send them what they ask,....tell me to wait a few days, then nothing, I went to the website, and its telling me they made a "small deposit" in my checking account and for me to verify it. Thing is,....they keep sending it to the account I no longer have. Why do they need a pic of a check from my new account, if they keep trying to verify the compromised account. So far, I have explained my plight with a bot, who quickly tells me how to submit my checking details, I am trying to get a human to talk to me, but so far? Only bots. Frustrating and I just want to get my money out. Its September, and they still have my money. Beware.
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dozer hawkins
5 months ago
saves you money and…
Its good cause it saves you money and when u need it most u got it
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beth gurtov
5 months ago
Angry and disappointed.
My experience was fine until recently. My phone was hacked and they got into everything. Other accounts, they bought Crypto on my Venmo, sent money through my Facebook etc. They are not only refusing to cover it, they just told me they don't want me as a customer. They think that because I have a Venmo and a Facebook account, I made the transactions myself. I will post this on every possible outlet I can. I have emails, screenshots, etc. and they don't give a s**t. My other banks didn't give me a hard time. I'm sad that Acorns turned out to be a crummy business and I'm sorry for all of the people who have posted about similar situations.
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jacqulyn heiney
5 months ago
Watch out with Acorns
Watch out with Acorns. Apparently someone hacked my checking account using Acorns and is withdrawing money. I contacted Acorns sent them all the information . A woman named Amy M contacted me and told me it's not their problem it's my problem. So I'm out over a 1,000 dollars and can't get it back
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abraham
5 months ago
Total CON ARTIST DO NOT TRUST Acorns
Total CON ARTIST. DO NOT TRUST. Forget all their promotions for get their offers they are full of lies and will waste your time as much as they can while finding sick fun from it. I signed up for a promotion and they closed the chat. I had them on the phone and they wasted my time and put me back on hold. They are liars and cheaters plain and simple. They have ZERO car for answering you or actually trying to find a solution just more headaches and lies. They are so disrespectful and lack any care whatsoever. Why do I keep stating this??? Its because of how nasty they were to me. I hope they see this and receive the shame they deserve, just look at other reviews and experiences. Shame on acorns and send them to the scam bin. I have all the proof of their scams, lies and fake promotions.
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trina everett
5 months ago
I really enjoy using the Acorn app
I really enjoy using the Acorn app. It's so easy to manage. I have 3 accounts for saving in different ways. My favorite is the spending account!😃 It comes with a debit card. I use it to save for upcoming trips or splurging on my grandchildren!
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roy wheaton
5 months ago
Incredibly bad experience. And costly!
I called Acorns asked them for the procedure to close my account. They said they would send me an e-check, and I clearly instructed the rep to NOT do anything until I found out how I could deposit an e-check. She agreed. Later the same day, I received an email saying that my account had been closed, and an e-check had been emailed. I called and asked why and what happened, and I was told I would get a call within 2 to 3 days. Of course, this never happened. I then contacted Lincoln Savings, the actual bank behind Acorns, and never received a call back. I paid almost 25 dollars to cash the check on Friday. On Wednesday, I recieved a call from the check cashing service, saying that the check had been stopped, and I had to return the money. After calling Acorns again, I was informed that they re-opened my account, and put the money back in, and stopped the check. Over the weekend, during the time my account was closed, they charged my new bank $3.00 for my monthly subscription fee. I never authorized them to close the account, or to re-open the account, OR give them permission to charge anything against my new bank account.
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lonnie bell
5 months ago
This is a poor company they closed my…
This is a poor company they closed my account for no reason and when I called them they said if I want to reopen my account I have to send my id and I never had to do that before and the money I had in there they took it and now I lost that this company should be shut down
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laura
5 months ago
An alternative to spare change
My husband and I established Acorns accounts several years ago, and have enjoyed watching our "change jars" fill with little effort on our part. In a world where most payments are made electronically, this is where our spare change goes. It is a perfect alternative to quarters, nickels, dimes and pennies.
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matthew donahue
5 months ago
Acorns is a scam
Acorns is a scam. They charged me for the 5-dollar plan when I didn't even sign up for it and so I closed my account. I called and they said they would refund me the 5 dollars. 2 weeks pass and I received nothing in my account from them. I call and they say they have sent the 5 dollars. Blatant lie. I told them I never received it and they ask for a copy of my bank statement for proof. Um, no I am not sending you a copy of my bank statement. I know for a fact on their end it does not show they sent it. Never ever had a problem receiving money in my account. Avoid Acorns at all costs. You don't need them, just save your money yourself.
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nataly yabur
5 months ago
I’m a user of the app since it…
I’m a user of the app since it launched. While ago!!! So here is where the problem starts; on August 7 2022 I did a withdrawal of 15000 dollars from my acorns account to my bank account I had to change my bank account because I didn’t have access to an old Bank of America account that I used to link to acorns grow inc. For my new bank account, I got access everything was good until they lock my account I need it the money ASAP personal problem that was treating my life and my family they tell you is 3 business days to the money be on the account a week past nothing happens so I call customer service and ask what’s going on! So they ask me to provide more info about myself? They have my social security number which is more info than that!! Right any way I provided bank statements of my old and new bank accounts plus a copy of my ID guess what today is 20 of august and they keep telling me over the phone that my account is locked and needs to be unlocked ok when? 3 Businesses day is being 2 weeks already waiting for my problem to be resolved. They just keep telling me that. guess what I lose my house and my cat's life because I couldn’t pay on time the Morgate or the veterinary where my cat was being held. Acorns customer representatives keep playing games with me. He told me a supervisor will call very quick to take people's money from bank accounts but they do not return the money when the people need it the most! Instead, to bring the happiness they bring stress and do not have consideration or empathy whatsoever for their client's problems. They're stealing money from me they're not helpful. “Put 5bucks watch it turns into a scam. They refused to Unlock my account the referral bonus is not true either so I attempted to close my account. They then locked my account, while still charging me and refuse to close the account. They are doing the same to others. Avoid this company at all costs, they openly steal from people. But I'm taking this matter to the court.
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hate u white people
6 months ago
There stealing money from you there not…
There stealing money from you there not helping. Put 5bucks watch it turn into 0 fck the scammers
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justin
6 months ago
I have loved using Acorns since I…
I have loved using Acorns since I opened the account in 2017. It is a great way to set aside a small amount of money and watch it grow into a retirement fund for the future. Keep up the good work.
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ãptr ecou p
6 months ago
They got me ripped and after paying for…
They got me ripped and after paying for the charge of withdrawal request. They are nothing after I took advantage with my self.
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lp
6 months ago
The referral bonus program shouldn’t be…
The referral bonus program shouldn’t be trusted and is a huge waste of everyone’s time. They find ways to push out the money “settling” in your account, even though it shows in your Acorn account on your end and there’s NO WAY for you to see when THEY say it’s “settled”! It’s terrible and a scam. I was told I qualified and then told I didn’t. I’m closing my account with them. There are other free, better options for sure.
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tamara
6 months ago
Scam Scam Scam Scam Scam
They refused to pay my daughter the referral bonus, so I attempted to close my account. They then locked my account, while still charging me for said account, and refuse to close the account. They are doing the same to her other referrals. Avoid this company at all costs, they openly steal from people.
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raymond
6 months ago
They are refusing to close my account
They are refusing to close my account. And still charging me in the intervening time.
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andrew finnigan
6 months ago
Acorns Fraud Referral Program
They provided false information about their referal bonus program. We have 176 individuals where Acorns committed fraud and lied about the referal bonus amount. Google Acorns clasd action lawsuit
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deshawn marie
6 months ago
I like a lot of the features but I also…
I like a lot of the features but I also use Stash and with stash you can sign into the app and see how much money you have invested and what your returns are at all times in real time. Acorns needs this option without it you can't tell how much you've spent, made or lost. That makes it very hard to trust. Will probably move everything to stash soon just because of this. Acorns please step up your game so people can trust your service!
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ac
6 months ago
I’m paid up through Apple but Acorn…
I’m paid up through Apple but Acorn won’t recognise me. Have paid full whack since April and no luck. Useless.
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johnny
6 months ago
I have been with the company for a…
I have been with the company for a while. I liked the app at first, I even opened an acorns Bank account and got the debit card. When I tried to set up "smart deposit" the system didn't work correctly and my check was deposited into the wrong account. I called customer service to try and get it corrected. The first person I spoke to didn't know what the product was supposed to do. He told me a supervisor would call me back within 24-48 hrs. I began to ask why it would take so long to talk to a supervisor and they hung up on me. When I called back I was able to speak with a very helpful lady, she was understanding, and I sent her in a ton of screen shots. Ultimately she wasn't able to help either. A supervisor called to say they'd fix it. I asked a week later and it wasn't fixed, they just said they where looking into it. I asked after two weeks and they won't even respond anymore.
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andrew johnson
6 months ago
My account "randomly" closed on acorns
My account "randomly" closed on acorns. When calling customer service they treated me as if I never had an account there at all then gave me the run around. If this is how they treat paying customers then the world would be better without the acorn app.
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e m
6 months ago
Acorns Owes Me Bonus Money and Hasn’t Paid !!!!
The app itself does have a variety of savings options which are good practice for saving however if you take part in there Referal program don’t be surprised if they don’t pay you on time . I referred 2 people for the promo they had for $500 for 2 referrals. I am owed the money and Acorns rep confirmed . Yet they claimed it was a glitch in the system so they will have to get to paying me soon. It has been almost 4 weeks and still have not been paid by the app for referals . Yet they consistently email me to complete additional promotion to get them more referrals. I’m not referring anyone else to the app until they pay me and even then I probally won’t . Paying people should be a push of a button I don’t understand the glitch explanation. My Oak can’t grow like this Acorns !
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ryan lin
6 months ago
Patience is NOT the Key.
First time I contacted support for the referral program, the agent told me that he was having trouble finding me in the program, fed my some bs and ended the chat before I could even respond. 10 minutes later… Second time I contacted support, they found my account and told me all my referrals were successful but needed some time to process my reward. Good news I guess. 3 weeks later… Contacted support for the third time. The agent told me to show prove that all my referrals were completed (when clearly they can find all the information on their interface). I told them I can’t because if I leave the page, the chat will end. They reassured me that it won’t end and if it does, they will send me a follow up. Went over to the screenshot I took, chat ended.. No follow-up email… Same day later Contacted support for the fourth time. Agent found my account and told me quote, “ As I have check with the details all of your referrals has been successfully completed the mandatory steps for promotion. I would request you to please wait for few more business days.” Even had a follow-up email this time. Another three weeks past by…. Still no rewards, so I decided to withdraw my investment of 4 years and told all my referrals to do the same thing. Probably one of the worst experiences I’ve ever had and probably lost some years due to anxiety and anticipation for the reward that never came…