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John Hancock Review

Reviews 15
John Hancock
Poor
Reviews 15
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Sarah Badani
May. 19, 2021
3 min read
Sarah Badani
John Hancock Summary
John Hancock is a long-established financial institution that has been going for 150 years. It offers many types of life insurance, alongside other investments, annuities, and savings plans. The standout John Hancock insurance product is the Vitality program, which rewards customers with shopping discounts, gift cards, and lower premiums when they do healthy actions. The Vitality plan can be combined with any type of insurance.

Pros

  • Earn rewards for healthy behavior
  • No medical exams needed for some types of insurance

Cons

  • Very little information about qualifying conditions
  • Difficult to find sample rates

Suitable For?

John Hancock fixed life insurance is ideal for anyone who needs fixed life insurance for a specific period of time, whether it’s to accompany a mortgage or to cover funeral expenses. If you have health issues and just want a fixed sum life insurance to provide a windfall for your loved ones after your death, Final Expense life insurance is a good option because there are no medical exams to qualify.

The John Hancock universal life insurance and the Vitality program are suitable for generally healthy individuals or couples who want to protect their loved ones over time with flexible insurance. If you live a healthy lifestyle or want some motivation to change your way of life, then the Vitality program is ideal because you’ll get rewarded for your healthy choices.

Features

John Hancock offers term and universal life insurance to adults. Term life insurance lasts for 10-20 years, while universal life insurance continues throughout your life. John Hancock also offers guaranteed acceptance Final Expense insurance, to cover your funeral and burial costs and medical debts. There are no medical exams or specific questions to qualify for Final Expense insurance.

John Hancock’s main feature is the Vitality program, which offers lower premiums and a range of rewards in exchange for healthy activities. Signing up to the Vitality program includes a free or discounted health tracker device like a Fitbit or Garmin. When you do things like walking the dog, meditate, develop healthy sleep habits, exercise, and make healthy eating choices, you'll earn Vitality points. Vitality points can be converted into gift cards, shopping discounts, and reduced premiums.

  • Earn lower premiums and rewards for healthy behavior
  • No medical exams to qualify for Final Expense life insurance
  • Choose how to manage the cash value component of your Universal life insurance

You can easily apply for life insurance with John Hancock online. It takes about 15-20 minutes to complete the application. You’ll need to share the following information:

  • Driver's license
  • Bank information
  • Social Security numbers for you and any of your beneficiaries
  • List of any medications you take on a regular basis
  • List of the doctors who prescribed your medication

You can also just get a quick, free quote by sharing your name, age, and gender, the state where you live, your general state of health, how much coverage you need, and whether or not you use tobacco products. John Hancock doesn’t share how long it will take to get a reply.

Policy Types and Terms

John Hancock has 2 main types of life insurance:

  • Term life insurance
  • Permanent life insurance

Term life insurance lasts for 10,15, or 20 years. Many of John Hancock’s term life policies can be converted into permanent life insurance.

One type of term insurance is Final Expense Insurance, which guarantees to pay for your final funeral costs, medical bills, and burial expenses. Acceptance is guaranteed without medical exams or questions, and coverage and premiums won’t change at all.

Permanent life insurance lasts throughout your life and includes a cash value component that you can use as part of your retirement planning. John Hancock offers a Universal life insurance policy, with customized premium payment options, cash accumulation, and lifetime protection. There’s also an Indexed Universal life insurance plan, which adds the ability to earn more interest through a linked indexed account, and a Variable life insurance plan which allows you to choose different investment options for the cash value element of your policy.

Vitality life insurance

John Hancock also offers the Vitality life insurance program. You can combine the Vitality program with any John Hancock life insurance policy. With the Vitality plan, you’ll earn rewards like shopping vouchers, discounts at certain stores, and lower premiums when you take steps to stay healthy.

John Hancock doesn’t share any information about the terms or conditions of any of its insurance plans.

How Safe Is It?

John Hancock is highly rated by A. M. Best, but there’s no information about which assets back its insurance or other safety and security information. John Hancock promises to preserve your online privacy and clearly lays out all the ways that it will store and use your personal information.

Help & Support

John Hancock offers customer support through email and over the phone. There’s a separate customer support phone number for life insurance inquiries, which is manned from 8am to 6pm, Monday to Friday. You’ll also find a set of FAQs that cover most general and life insurance issues, but it’s not easily searchable.

John Hancock at a Glance

John Hancock’s life insurance policies are designed to provide peace of mind and protection for everyone, at every stage in life. The flagship Vitality program is a clever way to motivate life insurance customers to look after their health and wellness by delivering a whole range of rewards in the form of discounts and gifts. Although John Hancock has good customer support and a long history behind it, the website doesn't share enough information about its security profile or the assets that back its insurance policies, and there isn’t enough detail about the application process.

  • Many types of life insurance
  • Rewards for healthy choices
  • Final expense insurance doesn’t require any medical exam

Physical Address

John Hancock Insurance 

Life – Post Issue

30 Dan Rd Suite 55979

Canton, MA 02021-2809

Sarah Badani
Written by
Sarah Badani
Sarah Badani has extensive research and review experience in the finance industry. With a degree in psychology and education, she brings a level of depth and understanding to her writing along with her own flavor to spice up each topic in a unique and inviting way. She writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
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Trustpilot reviews
See what some customers are saying about John Hancock
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Will Collier
6 years ago
Totally satisfied
From the very start of my search for travel insurance I was impressed by John Hancock's prompt replies to my questions, both online and by telephone On the basis of Squaremouth's 4.36 rating and reading reviews and comparing benefits and costs, I finally felt that John Hancock would be my best choice. During my trip and once back I was also gratified to be able to easily communicate by email with Seven Corners, Inc which manages the claims department, and was rewarded with pertinent responses. I was especialy appreciative when I received a check for the amount I requested to reimburse me for travel and lodging expenses incurred during my April trip to France, caused by rail strikes,
ER
Ema Roman
8 hours ago
Supervisor requests not honored by John Hancock Representatives
I have been on hold with John Hancock as I write this review for over an hour, waiting to talk to a Supervisor. I am told that all Supervisors are in a meeting and that I need to give my phone number so that one can call me back when they become available. Hard to trust. The first part of this hour and 20 min. by now was spent with another Representative who all of a sudden realized that she lied to me when I asked to talk to a Supervisor. I don’t believe Supervisor requests are honored by some John Hancock Representatives.
DS
Diane Schaefers
1 month ago
Dont give your money!
I would like to give a 0! They are withholding inheritance, asking to fill out nonsense forms, even our lawyers and the US Ambassy tell us this is nonsense and now we should get a lawyer in the states because they are obviously not helping an trying to keep the money. This company wants your money, and once they have it, good luck of getting it back!
ch
chris
2 months ago
Not trying to pay Your Claim!!!!!!!!
My husband and I signed up for a trip to Israel with our church. We were suppose to leave 10/22/23 - 10/31/23. As everyone knows, the war started spreading. All flights to the region were canceled a few days before we were to depart. We had purchased travel Insurance with John Hancock so we thought we would not have any problems receiving our refund. We were so wrong. We went online filed our claim, uploaded the proper documents and waited for a response. After a couple of weeks, we called to make sure they had received our claim. We were told they did see the claim but they had not received all paperwork. We made copies of all documents and sent it to them by certified mail and we uploaded documents for the second time. The documents that were mailed came back after about 6 weeks because they refused to pick them up because they would have had to sign for them and then they couldn't say they had not received them. (No intention to pay claims). In late December I checked the status of our claim it stated all documents were received. We then started pressing them about paying the claim. We were told that because of the size of the claim management had to approve it before cutting a check. The next week we checked the status of our claim and they had closed the claim saying we did not give them all paperwork necessary to process the claim. They do not know I have a dated screenshot showing they say they have received all paperwork. I have another screenshot after the one that say they have all paperwork saying they closed the claim because we wouldn't give them what they needed to pay it.(Not tryiny to pay claims) We waited over 3 months with being lied to and jerked around. We contacted the tour company that was doing our trip to get our money back. We are now asking John Hancock to refund the premium we paid for travel insurance. They dishonered the contract and did not make an honest attempt to pay the claim. Do Not Trust This Company!!!!!!!!!!
Vi
Vit
2 months ago
A scam with horrible customer service
A scam with horrible customer service. I took troubled trip for which insurance should have paid.Horrible experience! They will find to way to not pay you!
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