Absolutely zero regard for their customers’ statutory consumer rights. I’ve made successful payment dispute claims for cancelled flights and hotels with both Barclays and Lloyds. With them you can speak to a case handler or payment disputes department and explain the details of your case which is seamless and swift. With Amex, my transaction evidence seemingly goes to a faceless department that act as adjudicators with absolute authority to ignore case details. The merchant can send Amex a blank piece of paper and Amex would decide in the favour of the merchant. It’s truly baffling and now I have given up after losing £500+. Regarding offers, beware of the T&Cs. They’ll reel you in with headline offers but there’s always a catch somewhere in the small print to ensure you don’t get a penny credited to your account.

Er gaat iets systematisch verkeerd bij hen en ze doen daar niet genoeg aan. Alleen een sorry heb ik niet veel aan.

Used to be good credit card company then like many things lost sight of customer, they are also terrible at cross department communication, and you if have issue have to explain everything each time, left me exasperated, and it took them 3 months to give me a simple refund to, just terrible company now, shame as used to be good

This company is by far the worst company I have used. Ruined my credit score and I am now in arrears trying to pay it back. Never again stay well clear of it

SPAM. Activated a Delta/American Express card and can't use it. Asking them to stop the card and mailings within 1-hour of activation on a late week night. It's been 1-hr and counting on their Chat line to STOP THE SPAM. They won't agree to not mail out a canceled credit card.

I’ve been an American Express cardholder for more than 20 years and I’ve always been happy with their customer support - until now! My wife and I paid for a very special safari in South Africa with a favourite musician of whom I’ve been a fan for 55 years. The musician pulled out and the organiser of the tour broke our contract with a failure of condition. I trusted AMEX would support me with a Section 75 claim but they have hidden behind a loophole in the Section 75 rules. I quote Amex here: As detailed, with the involvement of a third-party (Square AU PTY Ltd), we confirm that there is no obligation upon either American Express or the supplier of the goods and services to make a purchaser aware of this. Third-party businesses such as Square AU PTY Ltd allow the supplier of goods and services to accept American Express payments without the need of a Merchant contract (with American Express). In this instance, Tourica Tours has contracted Square AU PTY Ltd  to be their payment provider so that any payments made with an American Express Credit Card can be accepted. It means, therefore, that there is no contract between Tourica Tours and American Express. I understand what they are saying but it would have been helpful if Amex had notified me of these circumstances when I made the considerable payments online. Their anti-fraud mechanism could be improved to warn customers of this predicament that we found ourselves in. Even a goodwill gesture from Amex would be appreciated but as it is, they do not value me as a customer after 20+ loyal years.

Very happy with the service, customer service is on top of every issue and the fraud prevention system in place has shielded me from a scam!

Wollte die Platinum Card vor allem weil dabei die priority card inkludiert ist. Bei jedem anderen Unternehmen bekomme ich eine Kreditkarte. Sechsstelliger Betrag auf dem Konto und verdiene auch sechsstellig. Weil ich selbstständig bin

J'ai souscrit pour une Amex gold récemment mais je viens de résilier immédiatement. Les mêmes remarques récurrentes que les avis précédents : un service client non commercial et variable suivant votre interlocuteur avec des réponses différentes. Aucun rappel ou réponse pour le suivi de question/dossier. Aucun de mes commerçants habituels n'acceptent la carte. Je préfère en plus soutenir les petits commerces. Aucun intérêt. La marque a perdu de sa valeur et de son prestige. Préférez une visa ou MasterCard.

Un service client qui pense que son entreprise ne peut pas faire faillite et traite ses clients avec un manque de respect complètement hallucinant ! Clairement ce n'est plus ce que c'était et aujourd'hui la concurrence est là ! Donc continuez comme cela, très bonne attitude pour vous menez à votre perte !

Warum kann man eigentlich keine minus Sterne vergeben? 5 Jahre lang Kunde gewesen, es gab nie Probleme, und dann aus heiterem Himmel ohne Ankündigung Kartensperre. Karte geht nicht, aber den "Mitgliedsbeitrag" darf man dann schon noch bezahlen. Wahrscheinlich habe ich irgendwo meine Meinung gesagt, die jemandem nicht gepasst hat. China 3.0

I closed my card and paid the final balance. They received the check late and charged me a late fee and interest. I called to have the fees refunded and they refuse.

Sono stato ingannato in areoporto dove mi hanno convinto a farmi spedire una carta Amex Gold a titolo completamente gratuito tranne in caso di attivazione della stessa (in quel caso avrei dovuto pagare i costi di attivazione annuale). Nonostante io abbia deciso di non attivare più la cart,a hanno richiesto il pagamento alla mia banca. Ho chiamato il call center Amex per cancellare la carta e respingere la richiesta di pagamento. Sembrava finito il calvario e invece hanno mandato una seconda richiesta nonostante io ora effettivamente non abbia neanche più la loro carta. Mi sono recato in banca per cancellare la richiesta di addebito. Azienda poco seria e truffaldina, non cascateci.

Détentrice d'une carte Amex Green, j'ai demandé à résilier mon adhésion au bout des 12 mois. - Elle est gratuite la première année mais aucun mail, courrier ou autre ne vous avertit de la tacite reconduction quand l'échéance approche ... - 95€/an est très cher payé pour le peu d'avantages qu'elle propose - Je m'attendais à des préventes pour des concerts ou des spectacles : rien sauf avec du parrainage - Débit différé uniquement, ce qui oblige à avoir une gestion hyper suivie des dépenses - Très peu de commerces acceptent la carte donc il faut forcément en avoir une autre - Service client inégal selon l'interlocuteur sur lequel vous tombez Moralité : ça fait "joli" dans le portefeuille mais avoir une Green ne présente aucun intérêt et m'a causé plus de déconvenues que d'avantages.

After years of indifferent experience, neither great nor poor, I have recently had two very bad experiences with the 'rewards' offered by American Express. Firstly they offered me 200,000 points if I took out a new kind of Platinum card, for which I paid a fee of £595. Fast forward three months, I have never had the points and every time I call them about it they claim they can't give me the points because at some point in the past I had a similar rewards card (not the one I have been using for years, that's a different type of card). Thing is: I didn't have a similar rewards card. Not ever. Turns out they made an error. They have even admitted that no card was sent to me, no spend occurred on the card and no transaction was ever raised (because there was no card). Despite this having been explained to them, they always agree that I am right, then refer it to someone else and then nothing happens. I then have to call in again, repeat the whole story and the saga repeats ad infinitum. The second experience was when I saw an offer: "Spend £300 at Melia.com Hotels and get £75 cash back". I added the offer to my card as ten days later I was going to a Melia hotel. I duly paid £370 on my Amex but never received the cash back. I have fought this several times but have just today been told that they have definitively closed the case and I am not getting the cash back as promised because they feel the Melia I went to wasn't part of the offer, which absolutely didn't stipulate that only hotels were included, it merely said: Spend £300 at Melia.com to receive £75 cash back" - I still have a snapshot of the offer so I know this for certain. Their duplicity is really shocking. I have honestly been an Amex member since 2004 (yes, 2004) and to have been wrongfully and egregiously denied two very simple offers that I unequivocally deserved on the basis of the text surrounding those offers, is just grotesque. Think twice before you sign up.

It feels like a sham. I opened a business account with some reticence due to a special offer with Amazon. AFter 12 months I decided that I did not need the account so tried top cancel - it is made more difficult to cancel (as is common to be fair) by requiring to call in. I called and was assured that no further charges would be made and the account would be closed. I confirmed explicitly that no charges would be due for the up coming subscription. I cut up my card and considered the matter closed. Three months later and I am getting non-payment emails and texts threatening my credit score. They have no record of the previous conversation and insist that I pay plus interest. It's a small amount but wastes my time and quite frankly is a total rip off. Total Scam. I note that in this age of pure digitisation they only provide a whitemail address for complaints - I bet that keeps their number much lower and clearly indicates how they wish to avoid compliaints rather than listen and improve. Many years ago I was a Gold card holder and considered this a good company - based on this experience I would not trust them an inch anbd certainly will not be venturing to open another account with them.

Ho più di una carta American Express. Leggo molti commenti e questo mi ha fatto capire che .. "internet" non è molto affidabile per richiedere una recensione quanto più vicino "al vero." Provare per credere. È una carta che mi ha salvata in più occasioni, una carta che ha un servizio clienti ineccepibile. Non ho memoria di una mancata risoluzione da parte loro. PS quando leggete 60€ al mese è per il pagamento della Platino, e si la Platino ha senso d'essere per chi viaggia dati i vari benefici ma vi sono quelle gratuite, quelle revolving..un po' per tutti i gusti insomma.

Their reward system is great but their customer support is terrible. They failed to answer one question I had correctly and as a result I was overcharged 100 quid. They should invest in more specialized support, not a call center in who-knows-where that knows nothing. The app is ok but a bit glitchy. Overall can’t recommend Amex

I opened an account with American Express after Capital One had refused further credit limit increases on my account. The process was easy enough, and I got my new credit card in the mail not long after I signed up. The credit limit is much higher than Capital One's paltry offering too, so I am actually able to use the credit card to a reasonable extent *without* my credit score dropping like a stone due to ivory tower credit brokers seeing me as a DEFCON 1 risk for "overusing" my credit limit. I personally don't have any complaints about them so far. Hopefully, it will stay that way.

fraud company. entices customers with promo offers but does not honor them on some excuse.

The service at this company has had a sharp decline in the last few years. In the past, the customer service was A1, but now, I absolutely despise having to call. I would not recommend this card or company to anyone. Today’s contact was the absolute worst call I have encountered with them. Sounded as if the representative was at home. American Express should re evaluate the hiring process- Most of us pay a good amount to carry these cards.

I had an Amex card for my business and I was happy to use it for buying supplies and balancing the amount the following month. This worked well as my clients paid my invoice and in turn I cleared the Amex balance. Then 2 issues happened: 1, I raised a charge back request in October 2022, which was acknowledged in writing and then I had a letter a week later saying it was closed stating I had not responded. I had. 2, In November 2022 I had a client inform me that due to Christmas payment runs differing from the rest of the year, they were delaying my invoice by a week. No problem I thought, just call Amex and arrange a one off exception to pay 1 week later, considering I had never missed a payment or paid late, this should be fine? Wrong. Amex immediately classified my account as a risk, and blocked my card and it never worked again. I called them multiple times to ask why, and they said the card would be unblocked, it wasn't. I cleared the December payment exactly when I promised to, but the account remained blocked. Multiple calls later, they kept promising to unblock the card, but never did. Eventually, I called to make a complaint, which wasn't taken seriously, nobody gave me a reference number or acknowledged anything formally. I called again, about the 6th time, to say "Either acknowledge these issues, fix my card and apologise, or close my account". This was recorded on the Amex system as "customer wants to close the account". That wasn't what I said, but Amex only believe their own records. Do not bother calling and trying to reason with them, they just write whatever they feel like in their system and usually it tries to make you out as the bad guy. I am now in dispute with them, and they want to close my account and demand full payment of all funds outstanding. They have never acknowledged any error on their part, its all my fault apparently. Be very sure that Amex will not do anything to assist if you run into issues.

I closed two business accounts with other banks,and opened with amex and given £10000 credit limit and £6000 on other card, I spent £4000 for my business, after few months they taken of all my credit limit and left me only £100 available, not a phone call or explanation,and it happened when I was out shopping and my card was declined,they did the same thing to my personal card,never trust them again,why given that credit limit in the first place.

I'm thinking of canceling my American Express. I've noticed for several years now that American Express seems to be fazing away. No advertisements, and years ago, you would see amex representatives in the airport speaking with customers. Now you see nothing. I've noticed Mastercard is advertising everywhere. American Express seems to be fading away.

What a pathetic organisation. Incompetence across the board. Card stopped to verify address that I have lived at for 15 years. Uploaded documents to their 1980's style website with basically no security. Recieved confirmation received snd verified. Spoke to 5 people. No one had an idea. Was promised a phone call back 5 times. For the past week, no one has called. Only incompetence. Average mothly spend around 15,000. All bills paid for 20 years in advance. What a complete waste of time and incredible that an organisation that promotes itself like this is so incompetent. Dont ever waste your time on American Express, ever. Go to Visa, Go to mastercard, pay cash.

ciao vorrei parlarvi della mia prima esperienza con Amex IT s.r.l , prima di tutto sono stato membro della carta amex negli Stati Uniti per molto tempo mi sono trasferito in Italia quindi ho richiesto l'amex oro italiano che è lo stesso che abbiamo richiamato la carta oro in noi, dopo che sono stato approvato per la carta oro stavo pensando che gli stessi vantaggi e servizi vengono forniti con la carta, negli Stati Uniti sono stato in grado di addebitare la mia carta quanto voglio senza problemi anche quando Ero un nuovo cliente, non ho mai verificato un rifiuto per una transazione, quindi posso dire di aver addebitato circa 20k al mese, ma tornando alla carta oro, dopo aver ricevuto la carta ho iniziato a usarla alla 3a settimana l'ho usata un paio di volte per soli 356 euro sono andato al negozio per acquistare delle tende per il mio ufficio quindi ho provato ad usare la mia carta oro e la transazione è fallita ho chiamato il servizio amex e l'esplosione è stata che sono un nuovo cliente e quel giorno è la mia compensazione di pagamento dalla mia banca (che il denaro ha b een già preso dal conto) ha menzionato dopo che il mio pagamento è stato cancellato, tutto andrà bene, il giorno dopo ho visto nella mia app Amex che il prelievo è stato cancellato con loro e ho ricominciato a usare la carta ok ma al secondo giorno io ho usato la carta per 400 euro e ho provato ad addebitare la mia carta per 18 euro mi è stato nuovamente rifiutato, questo pensiero mi è venuto come un cattivo sapore in bocca, ho chiamato di nuovo il cliente cervice e la risposta è stata di nuovo sono un nuovo membro e ci vorrà del tempo per conoscermi ughhhhh? Un mese fa Amex ha controllato il mio conto in banca prima di approvare la mia domanda, che razza di scherzo è questo darmi una carta con un limite di 400 euro, soffrendo alla cassa se il pagamento andrà a buon fine o meno, questa carta d'oro non ha nulla a che fare con l'oro carta che amex sta emettendo negli Stati Uniti, la cosa buona è che ho altre carte che funzionano perfettamente, ora ho pagato tutti i soldi che ho addebitato con questa carta negli ultimi due giorni e andrò direttamente in un posto buio che non vedrà la luce in modo che amex possa conoscermi meglio come cliente come volevano, il mio consiglio è di andare a cercare carte che funzionino per te, amex non ha valore.

I r been an Amex Customer since 2013! Never missed a payment, 5 cards! 3 Business, 2 Personal! One small duo in your Credit Score your crap to them! Present day, ALL my personal Credit Cards are paid off, Amex still won’t out my original limits back! All scores are 700 plus, up to 764! No deal! Im disgusted, and Tired of fighting them!

If I could give less than a star I would. They advertise things that are not true and charge an insane amount of interest. 55 days of interest fee my ass. Unfortunately, I did not check this until 3 years after using them so they have made tons of money on me and I have never gotten any specific benefits for it. They claim to give free access to airport lounges but every airport still wanted to charge us. Avoid at all cost, there are so many better alternatives out there.

I currently have a Hilton American Express that I am about to ditch. I stayed 3 nights at the Washington Hilton Wharf District Hotel and got 6700? points. One night in a hotel in New Zealand they want 88000 points for the room. Get real!

Card suspended without notice. Impossible to find out what the problem was. Given the run-around for a month. They insisted I had been sent emails, I had not. Checked my Spam Folder as well. So fed up with them that I cancelled my card. Sort yourselves out. Explain what, if any, the problem actually is (why is that so difficult?) and when you say you will call back please do!

WORST WEBSITE EVER!! I manage a small company and their website is the slowest most lagging site I have ever experienced. I can barely reconcile accounts due to it. They are a HUGE CC company and they cannot afford to get their website running better? I will be looking at cancelling our CC and moving our business to a different company. It is a shame since we have several cards with them too.

In aeroporto vengo quotidianamente importunato da promoter (aka piazzisti poracci molesti) che mi vorrebbero “regalare” questa carta di credito.. NON CADETE NELLA LORO TRAPPOLA !!

Habe eine sehr schlechte Erfahrung gemacht mit der Kreditkarte von American Express Gold 1.wen man zb 1000€ abhebt 4%gebühr 40€ nur fürs Geld abheben 2 man kann den Betrag nicht in Raten zurück zahlen muss immer die ganze Summe zurück zahlen 3 Karte wird fast nirgends akzeptiert

Ich hab eine Reise gebucht. Es kamen sage und schreibe fast 7€ oben drauf dafür das es umgerechnet wurde. Ersichtlich sind diese Kosten aus den AGBs nicht, denn hierbei handelte es sich nicht um einen Einsatz der Karte im Ausland, sondern um eine Hotelbuchung in einer anderen Währung. Angezeigt wurde ein EURO Wert und bei der Abbuchung werden zusätzlich Gebühren berechnet. Bitte solche Klauseln deutlicher in den AGB kenntlich machen. Es heißt dann nicht Auslandseinsatz, sondern sobald in einer anderen Währung gezahlt wird.

A savoir : la carte American Express Gold Air France KLM coûte cher et ne sert plus à rien. Elle ne vous dispense pas d'avoir une autre carte bancaire Master ou Visa... offrant les mêmes garanties en cas de sinistre à l'étranger. Personnellement, je suis en litige depuis 1 mois sur une question de miles AMEX utilisés pour l'achat d'un billet d'avion Air France finalement annulé pour cause de grève. J'ai décidé d'écouler ces miles (collectés patiemment pendant 5 ans dont 2 ans de covid pendant lesquels les cotisations carte étaient payées dans le vide puisqu'on ne voyageait plus en avion) sur un petit achat mode puis de résilier mon Amex Gold inutile. Figurez vous que c'est impossible ! J'en suis à mon 5 e chargé de clientèle au téléphone, en fait un simple prénom, qui met un point d'honneur à retenir mes Miles confisqués, à m'inviter à régler mon achat moi même dans quelques jours, et surtout à rester cliente AMEX Gold en contrepartie d'un petit supplément de Miles... qui ne me serviront probablement à rien. Ces gens vivent dans une tour d'ivoire, ne communiquent aucune adresse email et se sont arrangés pour avoir une adresse postale en 5 lignes qui ne rentrent pas dans les cases des bordereaux de lettre recommandé de La Poste. Je sens que sans dépôt de plainte au Tribunal, je n'obtiendrait rien du tout. A fuir !

Dysfonctionnement complet des services.informatiques, financiers et absence totale d’excuses des responsables de la communication. J’ai renvoyé mes cartes.

First time I tried to use my card it was declined. It was for preventing fraud which is understandable, however, when I called the number on the card it just went to an automated message and says my limit is 0 so I had to use the another card. Later I found out they sent me an email for the fraud alert. I just wish they just sent me a text or phone call like other companies do so that I coul have solved the issue at the place and used my card. Very disappointing especially whe I was hoping to use the purchase for jump for the first 3 months offer...

I’ve been with Amex since 2007. I’ve got excellent credit with them!! I recently found out I was paying 30% interest on my credit card!!! I was stunned! When I make a $100 payment against my balance $40 is towards interest. Smh! I called their customer service and asked them since I pay without fail, never ever late, been with them many years and I have a savings account with them , could they please lower my interest rate and raise my credit limit? I’m trying to build my credit because I desperately need dental work done that will cost about $20,000 and I’ll have to borrow the money to do it. The better my credit looks the more likely I’ll get the loan. Amex REFUSED to do it!! I asked to speak with the supervisor because I KNOW they can do this if they want to but the supervisor REFUSED to do it to!! SO, I’ll NEVER use my Amex card again! EVER! I’m paying it off and I’m done!! I see it doesn’t matter to them if you do everything right because all they care about is robbing you!! They want you to fall behind! They want to be able to charge you these outrageous interest rates and late fees etc because that’s how they get rich off of us!! I thought that holding a Amex card your somebody now! I use to think wow if you have an American Express card you’ve made it!! Shoot! I was foolish thing that! What a joke on me!

Tell me why I researched my new American Express card for nearly 3 months and finally chose the American Express Hilton Honours Business card. With all of its glory and benefits but mainly because it was the cheapest annual fee. But also it was suppose to have the annual fee waived the first year. Why did American Express charge me an annual fee for the first year and changed every single promotion that was displayed on their websites. I've been researching this card for the past 3 months only for them to tell me they don't offer that promotional anymore. COME ON MAN They then stated they'll place an investigation on this issue. #smh

I have been with Amex for over 15 years. I raised a dispute against a car rental company who did not show. I called the car company and they said they would refund me but then did not issue the refund. I raised a dispute with Amex. I provided ample evidence that I was at the airport to pick up the car. I sent Amex my boarding pass, calls/ text messages to the company, I provided receipt from the ATM at the airport where I withdrew cash. Amex ignored all of this and took the words of the merchant who said I did not show! The merchant did not provided any evidence that they were there with the car. I have raised this with Amex, and they have not been helpful at all. I have spent hours on the phone/chat to Amex. The reason I used a credit card was for protection against unscrupulous merchants such as this. I am disgusted with Amex and their response (lack of). This has caused me a lot of stress and anxiety, not to mention time. I will be taking this up with the Financial Ombudsman. It is definitely worth going with a credit card that provides a better level of service to its customer, especially where there are issues with payments/transactions.

Sono cliente Amex da più di 20 anni. Mi sorprendono i commenti negativi con i quali mi trovo in totale disaccordo. Mai avuto un problema, servizio clienti sempre disponibile e preparato ed attento alle mie esigenze. Per me è la numero 1.

Had a minor issue and took a while to get through to customer support, but sorted in the end. Other than that seems all good.

Awful customer service, complaint has been going on since may 2022. No one wants to help.

No Unsubscribe link in their junk emails. No way to turn off JUNK MAIL Have to open an account, then go to that account then try to turn off JUNK MAIL.

I am a new card holder and on the basis of my experience of "on boarding" I am not optimistic about Amex - I am considering cutting up the card. How about joining the 21st Century and allowing a digital option for setting up a direct debit instead of having to find a printer, scanner, uploading documents (thanks for the unhelpful tip to download a pdf editor by the way - so cumbersome!) etc etc. It was like I was back in the 90s...The original suggestion was I post it hard copy - but my steam engine is in the garage for repairs so I have no way of getting to the post office.

This company treats you like rubbish,the customer service department do not have a clue about the product they represent. They do not respect their customers and tend to bully them. They never accept responsibility for their errors. No

Amazing customer service that only very few competitors can match. They are friendly, knowledgeable and very quick to answer. Rewards offers could be improved to match more attractive benefits like those of Chase, but other than that, nothing to complain about.

Oggi ho richiesto un’American Express Blu. Il caricamento dei documenti è un odissea. Dopo più di un’ora non sono ancora riuscito a caricarli. Telefono al numero indicato 02-….e mi rispondono di rivolgermi al numero verde 800715715… chiamo il numero verde e mi dicono che di queste cose se ne occupa lo 02-….. inefficienti, incapaci!!

Amex has failed to suspend a merchant despite several times they confirmed that it was done. I cant reach Merchant as it has no contact number but Amex despite confirmed several times on the call that merchant was blocked, it seems I still pay for it after 4 months.

I am another long-term card user having a terrible experience. Our entire family uploaded multiple personal ID documents well in advance of deadlines and we received “all OK” emails. Weeks later got a random text from the US saying “account suspended”. No reason. Hours with customer service. Useless. No mention of the suspension when I log on to account. The situation seems hopeless. Tragic decline for what used to be a very good service. They are lost, we are pissed off and other cards simply get all the business.

I'm not a customer of Amex, but i feel sorry for anyone who is. The previous occupant of my home was a customer and unfortunately i am still getting Amex mail sent to my address in his name. This has happened continually since I moved in 3 years ago. About 6 months ago, I decided to ring them up and ask them to cease and desist (since writing 'return to sender' on the post up until then, made no difference). Getting through to them is a challenge, since they don't advertise contact numbers and if they do, you must be an account holder and quote your account number to proceed. I have telephoned them on 4 separate occasions, each time being promised that I will no longer receive unwanted mail, but still being disappointed time and time again. Amex need to be held to account. It is a form of harassment - being barraged with their letters, when I have requested them to stop so many times, not to mention the fact, that I am not even a customer.

Ich kann über AMEX nichts Schlechtes sagen. Ich habe jetzt die BMW Card über ein halbes Jahr im Einsatz. Alles funktioniert problemlos, die Umsätze kann ich in der App sehen, es wird immer monatlich um den 18. per Lastschrift abgebucht. Wenn ich gelegentlich mein Limit in der App überprüfe, werden immer 25T€ genehmigt. Das ist schon sehr viel. Letztes Jahr war ich im Griechenland. Das Hotel habe ich direkt vor Ort bezahlt. Obwohl das für meine Verhältnisse eine ungewöhnlich hohe Zahlung war, keine Probleme, alles wunderbar. Ich bin also sehr zufrieden. Den Kundenservice musste ich bisher nicht kontaktieren, kann diesen also nicht bewerten. Die Kreditkarte verursacht bei mir keine Kosten, ich sammle sogar noch Punkte und kann diese als Zahlung nutzen. Also was will man mehr? Wenn man mit der AMEX nicht bezahlen kann, dann nehme ich halt meine Mastercard und fertig. Natürlich muss man immer dafür sorgen, dass genügend Geld auf dem Konto ist, damit die Lastschrift nicht abgelehnt wird. Aber das versteht sich von selbst.

Unglaublich schlechter Kundenservice und immer wenn die Mitarbeiter keine Lust mehr haben "ich kann Sie nicht hören".

The representative I spoke with was courteous, so this complaint is not about the rank and file, it is about the management of the company. I had purchased a product that negatively affected my health, and the seller would take no responsibility, so I filed a dispute with Amex. Big surprise, they sided with the company and would not do the chargeback. Don't bother filing a dispute. I have had the card for years, and this was my only dispute and for a $205 dollar dispute they would not stand up for their cardholder. Shame on you, American Express!

Als je een creditcard zoekt waarbij prijs en service in balans zijn ga dan NIET voor American Express. De verzekeringen die je zogenaamd gratis krijgt kun je zelf goedkoper afsluiten en service is beneden alle maat voor zo’n dure kaart. Je moet overal voor bellen, als er wat mis gaat moet JIJ aan de bak en welke voordelen levert die kaart nu helemaal?? DOE. HET. NIET.

Ottima carta di credito la Blue American express,il punto guida dei negozi dove poterla usare sono davvero moltissimi,quasi come una mastercard o visa

American express , un grand merci, j attends depuis 1 an pour être remboursé d'un sinistre : voyage à la montagne...à ce jour, je suis toujours en attente, ...mais mon dossier est clôturé car axa a fait le nécessaire...bravo...pour votre service et professionnalisme d un grand groupe dans le monde...je ne verrais jamais mon remboursement...au final ...

I had a different perception of the company, I guess what American Express has been good at is marketing, besides that it's a very poor experience. I have a platinum card and I also tried out the Elite card before that, but even though I was eligible for 2 vouchers for travel the points were really not worth spending that much through Amex, in hindsight there would have been several better options, but at the time I had the perception that Amex was the best option. There are not any perks worth mentioning to be honest for Platinum, using different apps is a bad idea when you have like 4 different "offers" there. When I switched to Platinum from Elite I got two cards instead, they rarely seem to listen, or lack understanding, or just don't care. I don't know what it is, but I have been in contact with support several times regarding things like that and then the end result just is completely different from what they say. It's nothing flashy, the customer experience is trash, if you can't get things right after like 4-5 tries then I don't really know what you think you are doing? You expect me to provide you with documents regarding receipts and bank statement proving that I sent you money (the money is clearly there), asking stupid questions like that is something I would expect from my banks which I quit. You seem to expect that I do a whole lot of work on my part just because I paid you more when I wanted to quit Elite so now you have money sitting there which you seem to be in no hurry to return or transfer to the account that I still have with you. When you can't find transactions, you expect me to do the research for you? I don't know but I do not work for you, I pay you to make my life more convenient, clearly that is not working. I am getting contacted by different branches of your company telling me that you need information that I have provided you. I would be able to Google it myself if I worked at support, but I guess you think it's fine to have me work for you? I have things to do, like managing my own responsibilities at work, you should look up what I sent you previously, maybe read the website for which you cant find a receipt, what do you have your "service" people for? Really bad experience, you promised me like 3 times, 3 different people that you would manage your own mess, but then some new person on some new bransch contact me again, I would be ashamed if any customer at any company I have worked for would get that kind of treatment. All in all, not worth it at all, it's not even easy to quit a card if you pay them too much, it's a task so incomprehensible that it will take months and they seem to expect that you will be ok with that, I really thought that a bit of your selling point would be convenience but my experience is that you are an arrogant company that maybe are too big to care or understand how your processes feel for your target audience that don't have time for this. I would never put so much time into writing something unless I was so fed up with how you are handling yourself, I would even consider using more of my spare time top spread the word as I except by now that, that is how much time you will keep taking from me and expecting me to run chores for your company.

When calling the number on the back of my Amex Platinum card, I get “Your call cannot be completed at this time”. Over and over and over. I kept trying and finally got through though each attempt took a while before failing. I have seen the same complaint many times over an extended period. My IT career included the implementation of call systems and their integration into ticketing software. There are many possible causes for a call failure but all of them reflect poorly on the commitment of the provider to its customers. Is Amex milking its clientele but not investing in the systems upon which they depend?

Worst customer service I have ever dealt with. Hopeless and no interest. Other banks gave me much better co-operation and always went the extra mile. Other banks are recommended.

Signed up for the Platinium Card. Was helped by the concierge service to have a USA dine in credit of £150. This was used in a very nice restaurant in LA. Only after trying to sort out the credit of £150 were we told this was no eligiblabilty owing to using a secondary card. None at the time of booking via American Express mentioned this exclusion! In view of our ages there are very few other perks of this card. We were only told of the reasons for non refund when we phoned up again and told the the “ escalation team “ had cited uses of the secondary card as the reason for non payment. Looking at reviews tonight clearly the offers on this card are not what they seem. Will not be renewing my card based on this experience of their customer service or more exactly lack off! Sheila Williams

Amex customer with little debt and zero missed payments . Account suspended pending me confirming my ID, Bank ,Address etc etc . Download and send . After 10yrs this card is going in the cupboard . Asking why all the nonsense customer service has no answer or comment . Rubbish to deal with and probably the worst Credit Card experience ever had .

Customer service is shocking 2 hours and no one answers the phone tried several times… the Platinum card line which used to be better is just the same… if I can ever get through I will be cancelling the card

I don't think I have had a negative experience with these guys besides some stores not accepting amex. Been a customer for around 5 years and their online support has been great, I think phone support is the same as others which drags on.

Io ho la carta da 1 mese.la uso spesso anche se alterno con le altre 2 bancarie che ho.mai avuto problemi ne su internet ne in esercizi commerciali ma forse perché abito a Roma.servizio clienti attento e gentile spendo parecchio quindi la pecca è che una volta raggiunto il plafond la parcheggiare in attesa che addebitino il dovuto sul conto...darei la possibilità di bonificare così che la si può utilizzare prima.comunque per me ottimo servizio

HORRIBLE customer service. I got the platinum card a fee months ago for the travel perks. I went to the amex app and clicked on the "use your $200 hotel credit here" button. I paid in advance and got 2 nights like it said to do. Well, they never used the credit. I call and they say that the hotel isn't one of the specific hotels for that credit. Then say I can wait 14 days and dispute it. I wait 2 weeks and they tell me that there is nothing that they can do. Then, they keep transferring me to different people while attempting to belittle me for "not following the terms and conditions" when I literally clicked the button to use the credit! I will be immediately getting rid of this platinum card. I really expected more from this company.

I had taken out a Preferred Rewards Gold card in Oct 2021, as we have a few major expenditure in our household. I have communicated to Amex team in Jan/Feb 2022 that I wish to cancel the card. I have not used the card since Feb 2022. To my surprise, they have renewed the card without my consent, charged me £160 and then added an interest of £3.40 on top. This is out of order and unfair. I cannot pay this charge especially in the cost of living crisis right now. When I enquire about this via chat, I was told that it is in the small prints of the T&C. They can cancel the card but I still have to pay for the period Oct 2022 to Jan 2023 - about £35! There are many others who have the same experience as me. Please BEWARE OF AMEX

They are unprofessional!Rude,they hung up on me during my concerns! I am a business owner and I will not accept their card nor will I ever! I can't understand why other people are so desperate to have this card they are ripped off artists much better banks out there!!!

Détenteur d’une carte Gold Air France Amex depuis 7 ans, je n’avais vraiment eu a faire avec le service clients … Mais quand j’en ai eu besoin, force est de constater qu’il est purement catastrophique !!! : des journées entières sans être rappelé malgré leur promesse, et le pire arrive quand on ose demander une explication le système raccroche automatiquement (probablement un parametrage par l’intelligence artificielle !!) . Bref surtout ne leur faites AUCUNE CONFIANCE !!!

Pour moi, le service client d’American Express est de loin le meilleur de tous, joignable a tout moment , réponse claire il n'y a que du positif. Profitez de la gratuité de la carte gold la première année en étant parrainé! et bien d'autres avantages non négligeables ! demandez moi un lien de parrainage pour obtenir des bonus, Amazon prime gratuit pendant 1 an etc...

Ho richiesto la amex blu da usare nei viaggi in usa, visto che in Italia non la vuole quasi nessuno. Io non ho uno stipendio perché non ho bisogno di lavorare, i soldi in banca ci sono, eppure mi hanno rifiutato la carta. Ora mi chiedo: qual è il problema? Ho già mastercard regolarmente pagata a saldo da 20 anni, con spesa media mensile di 2000 €, mai fatto prestiti, mai fidi o mutui e la respingono? Queste carte suinternet sono una buffonata, alla larga.

Hopeless customer service ,if you have a disputed payment don’t expect to get it resolved easily or possibly not at all , having been a customer for over 30 years I will change my payment methods to a reliable card provider.Hopeless.

Carte Platinum Amex depuis Février 2020, client Amex depuis 1992. Je reçois un mail le 9 janvier 2023 vers 16h : Merci pour votre appel ! Suite à notre conversation du 09/01/2023 veuillez trouver ci-dessous le(s) lien(s) relatif(s) à votre demande. En cliquant sur le(s) lien(s), accédez directement à l'information : Formulaire KYC – Carte supplémentaire Je n’ai jamais appelé AMEX le 9 janvier 2023. Mon dernier appel chez AMEX date du 23.12.2022 à 14h26 ! Par contre le 9 janvier le Service Relations Clients a reçu mon courrier recommandé. Je leur demande si, en contrepartie de leurs demandes de documents injustifiées, ce ne serait pas une incitation à me demander de résilier ma carte. Je leur ai fourni les chiffres de mes paiements AMEX et VISA depuis 20 ans. Bien sûr les paiements VISA sont plus de 2 fois supérieurs à ceux d’AMEX, conséquence du taux de commission pratiqué. Je rappelle ce jour 10.01.2023 vers 10h45 (mise en communication de plus en plus longue pour la collecte vocale de prétendues mesures de sécurité dont la durée facilite le vol de données) ! Explication : la personne qui a eu la communication le 23.12.2022 a pensé avoir oublié d’envoyer un mail, comme c’est la procédure ! Affirmer que l’appel du 23.12 date du 9 janvier est assimilable à faux et usage de faux. Je vais donc faire en sorte de ne plus avoir de « miles » en les transférant sur une compagnie aérienne, puis je ferai opposition sur ma carte Amex ainsi que sur leur potentiels prélèvements, ainsi les sites de vente dont certains sont potentiellement à l’origine de débits « pirates » en conservant les données de cartes de paiement seront bloqués. Face aux mêmes problèmes, j’agirais pareillement les organismes VISA, MASTERCARD et autres.

Après plus de 10 ans avec une carte, impossible de changer mon rib malgré l'envoi de 3 formulaires, 5 appels au service client...

Vorerst zu mir: Ich habe eine Goldkarte, für die ich 12,00 € monatlich zahle und hatte in 2022 einen fünfstelligen Jahresumsatz mit der Karte. Es gab nie Zahlungsausfälle, noch wurden Umsätze reklamiert. Anfang Dezember war es dann soweit. Ich habe (erstmalig!) einen (kleinen) Umsatz von 18,94 € bei GetYourGuide reklamiert, weil es Probleme mit einem Ausflug gab und der GetYourGuide-Kundenservice trotz Belegen dies abgestritten hat. Also bei Amex angerufen um eine Reklamation einzureichen. Beim ersten Mal war ich mehrere Minuten in der Warteschlange und plötzlich war das Telefonat beendet. Beim zweiten Versuch hat es dann geklappt. Die Reklamation wurde aufgenommen und ich habe sämtliche Belege sowie eine detaillierte Schilderung an die mir telefonisch genannte E-Mail Adresse von Amex geschickt. Auf die E-Mail habe ich nur eine Eingangsbestätigung erhalten, seitdem kam nichts mehr. Heute kommt dann per Post eine Copy Paste-Nachricht, dass der Vertragspartner reagiert hätte und die Belastung gerechtfertigt sei und sie den Betrag wieder belasten werden. Eine Gutschrift habe ich allerdings aber sowieso nie erhalten, daher ergibt sich mir daraus schon mal keinen Sinn. Die Beweise lägen dem Schreiben bei heißt es weiter, und was sind die Beweise? Ein englischer Ausdruck vom Zahlungsanbieter Adyen über die Transaktion mit Transaktionsnummern und Codes sowie das diese sicher mit ApplePay autorisiert worden sei. Mehr nicht. Ich vermute, dass sich das von Amex noch nicht mal einer angeschaut hat. Es ist denen komplett egal, von Service keine Spur. Es wird sich noch nicht mal mit der Sache befasst. Es geht um die nicht erhaltene Leistung bei GetYourGuide, nicht um eine nicht autorisierte Transaktion. Ich werde jetzt gegen die Abbuchung Widerspruch einlegen und ansonsten die Karte kündigen. Bei so hohen Jahresumsätzen und einer monatlichen Gebühr von 12,00 € ist dieser Service unmöglich, zumal 18,94 € in diesem Verhältnis wirklich kein hoher Betrag ist. Armselig!

Ok è vero alcuni piccoli commercianti non l accettano però nella grandi catene e online è accettata, inoltre è l unica carta che permette di accumulare punti ad ogni spesa. Io la uso da anni e mi trovo benissimo. Il servizio clienti è super 7su7 h24! Inoltre c'è una promozione per ottenere 300 euro. Ecco il link americanexpress(punto)com/it-it/referral/mARCOFj9zU?CPID=100257786 Sostituite (punto) con .

This used to be a company with great customer service. I have been a customer in multiple countries and it was always a good experience. However it seems like they lost their touch. After our latest move, I have been trying to become a customer for 3 months including filing formal complaints, calling and emailing. Reading the reviews here though it seems they have done me a favor. I give up on American Express.

Ho una Amex platino da oltre 1 anno pagata sempre puntualmente e regolarmente variano sempre le date di ripristino budget e cambiano i continuazione il limite carta dando un forte disservizio ahhh non dimentichiamo che fanno pagare 60 euro al mese per non avere mai certezze il call center non sa mai nulla incredibile!!!!!

really gone down hill in customer service, have now moved away. no one uses amex anymore and the rewards are poor!

Tutto fumo … pago 60 euro di canone al mese per avere un servizio clienti impreparati meccanici non personalizzato. Meglio una classica visa con un bel plafond… loro ti dicono che non hai limite invece non è vero… si traccia un profilo automatico della spesa e se per disgrazia un mese tu non riconosci una spesa in estratto e paghi per differenza come ti dicono di fare inizia il calvario…… transazioni rifiutate…. E devi aspettare 9 giorni dopo l’addebito per poter spendere dopo il 20….. quindi vuol dire usare la carta 10 giorni al mese o forse meno. Vergognoso. Soprattutto servizio clienti impreparati che risponde da Madrid….. no comment. Non fatevi convincere dall esclusività. Posso documentare tutto quello che dico.

Ludicrous customer service. Not sure where they're hiring from or if they're even training staff, but genuinely some of the most unhelpful people I've ever spoken to

I understand it's security precautious measures, but is it really necessary to call AMEX for apple pay activation? It can be easily done with biometric authentication with iphone's face ID. Staff is polite and helpful, explained clearly on the terms. One of the down side of the credit card is that i can only claim cashback once a year instead of once a month, but the cashback is rather generous which makes up for the limits

...und plötzlich kann man nicht mehr zahlen mit der American Expresskarte. Ich habe aktuell sogar ein kleines Guthaben auf meiner Karte, doch selbst eine Zahlung über diesen Betrag (wohlgemerkt: das ist MEIN Guthaben) wird nicht zugelassen. Ich kann nur jedem empfehlen, zu renommierten Anbietern wie Visa und Mastercard zu gehen und die Finger von Amex zu lassen.

Banking is a joke. Agents don't understand process. Waiting 3 weeks for a CD. Can't log into account because it is locked. Can't get a code to unlock. Customer for 42 years. So frustrating.

I have been paying a 90 dollar annual membership for 10 years to get a free checked bag on delta. I made a purchase using my american express card, and mailed check to company 6 days prior to due date, The check was not posted to account until the day after due date. They charged a 29 dollar late service fee and 45 dollars for 1day of interest. I have never been late in the past for a payment and have only checked 3 bags free in 10 years. After 4 calls, and being on hold for 45 minutes each time I called I finally received a credit for 29 dollar late fee refund, but no credit for the extreme interest. This may seem fair to you, but I personally know military people gaming American Express for thousands of dollars per year and they cannot credit a person when we have extremely slow mail service. HERE IS HOW THE MILITARY SCAM WORKS. Apply for the platinum card which has a 695 dollar annual fee for non military. They usually have an 80,000 to 100,000 mile introductory bonus for signing on. YOU NEVER PAY THE ANNUAL FEE SINCE YOU ARE MILITARY EXEMPT, , you collect multiple cards and multiple introductory bonus miles. You cancel the card periodically so you can reapply for a new card for you or your spouse, so you can perpetuate the introductory free miles. The card also entitles you to free lounges at the airport as well as other perks. Imagine flying your family of 4 to EUROPE for less than 200 dollars, every couple years. All this from a company that charges 20 percent interest for 1 day late.. GREAT RIP OFF COMPANY

Paid for hire car online and when I ran into difficulty AMEX was not interested. Made it as difficult as possible to log a complaint and load up documents. Customer service is a waste of time. Get the high interest entry rate. Get your family and friends subscribed and then give them the elbow.

Je suis surpris des très nombreux commentaires négatifs récemment. Sont-ils sincères? Je suis client depuis huit d’American Express. Je ne connais que très peu de cas où on m’a refusé la carte Amex, que ce soit ici au Luxembourg ou n’importe où dans le monde. Oui il est préférable d’avoir une autre carte d’un réseau concurrent au cas où, mais même avec ces autres cartes il m’est arrivé qu’on me dise que ce réseau n’est pas accepté ou qu’il faut payer en espèces. Donc cet argument est un peu léger. Ensuite les miles qui disparaissent, je n’en ai jamais eu avec ma silver Air France. Ils sont prolongés sans arrêt. Le service client, j’en ai eu besoin le soir du réveillon et on m’a répondu dans la seconde! En ligne sur le chat j’ai tout de suite trouvé conseils et informations pour passer Gold. Quant aux assurances, je regrette mais il est explicite sur le site à la souscription que certaines assurances ne se déclenchent qu’avec l’achat d’un billet d’avion. Réellement sans ambiguïté, ce ne sont pas de petites lignes. Mon ressenti est que le service client est extrêmement compétent et serviable. Le produit est très bien fini et pensé pour qui sait l’utiliser correctement. C’est pour ça qu’il faut contacter le service client avant de souscrire pour connaître la carte et la couleur la mieux adaptée à la fois à vos besoins et vos possibilités. Après 8 ans en silver et après avoir refusé à de nombreuses reprises de passer Gold, je passe directement Platinum parce que le produit correspond à mes besoins d’aujourd’hui et qu’on m’a très bien conseillé et surtout expliqué en profondeur les tenants et les aboutissants de la carte et de ce qu’elle offre et coûte.

Terrible company, they do not care about their customers, they just try to desperately retain the few retailers left that still use them. They do not read the messages you send to them. They make a load of mistakes with customer data too. You are far better off with any other credit card provider.

Do not get American Express! Trash company with no values! Just to close the account they are asking me to pay over $500.00 which I owe zero money to them! Government needs to shut this company down!!!!

This review is for American Express Travel onIy ! The charge card division has provided me with excellent customer service for over 25 years. I can't believe i have to choose at least one star. American express TRAVEL division deserves NO stars. I foolishly booked my flights with American Express. I've been told by them that i can select my seat and check in online. None of this is true. When i got to the airport i was told that "yes, you have a ticket, but you don't have a seat and we have no seats left for you." The airline American Airlines operated by Cathay Pacific. None of these airlines will help you at all if you purchased the ticket via American Express. When i called Am Ex several times, i was told to wait for several minutes on hold while they help me. After waiting several minutes over several days on several calls, nothing. A great big zero, nothing. No one can check me in online or get me a seat for my "confirmed" ticket. Do not purchase travel arrangements with American Express, they are a total failure at such a task. I strongly recommend purchasing your tickets with the airline directly to avoid a vacation nightmare.

After having my new card for a few days they suspended it without reason in early December. Got told via email and online chat to ring three different numbers but after spending hours on hold every day nobody answers. Their Twitter accounts ignore me too and now I’ve been waiting weeks for them to verify my documents. Have no hope that despite having a solid income they will re-instate my card. Total sham it seems they have just mass approved numerous accounts and suspended them all due to error and they have no staff manning their customer services. Seems very dodgy indeed a company like American Express think it’s acceptable to have hundreds of customers spending 3 hours plus daily on hold. Pathetic company.

Ein absolut schlechter Service. Vom Kundendienst werden Rückrufe versprochen, immer wieder vertröstet worden aber nie zurückgerufen worden. Schlechter geht immer scheint die neue Devise zu sein.

Worst customer service ever! 2 and a half months I've had a complaint logged with them. Nothing has been done with it. Raised it with the Financial Ombudsman.

Probably the worst credit card company on this earth! Staff are rude. The call goes to a call centre in the Philippines and Brighton don’t want work for salaries that are paid. Most unprofessional and disrespectful company to deal with. Staff are experts in arguing and patronising customers,,

Fürchterlich geworden! Nach 20 Jahren gekündigt, und zwar seitens Amex, nach dem platinum in Anspruch genommen wurde, mit hohen Umsätzen. Grottenschlechter, unverschämter Kundendienst mit Ambition auf Weltherrschaft. Ein hohe Zahlung vorab telefonisch bestätigt, nicht zahlen können und auf Anfrage eine Mail bekommen, die es regeln sollte. Am Ende hat sich rausgestellt, dass das zu einer Sperrung aller Karten und einer Überprüfung gekommen ist, wobei ich meine privaten Kontoauszüge hinschicken sollte!? Wüsste nicht, was meine Kontoauszüge ein Kreditkartenunternehmen angeht, das mit nicht ein Mal ein Ratenkredit geben soll, sondern lediglich von meinen Zahlungen und hohen Gebühren als Dienstalter gut lebt. Nie wieder Amex!