The listings featured on this site are from companies from which this site receives compensation. This influences where, how and in what order such listings appear on this site.
BestMoney.com
Chase review
Reviews 1,165
Chase Slate Edge℠
Visit Site
Chase Slate Edge℠
Chase Slate Edge℠
Poor
Reviews 1,165
Katy Ward
Jul. 10, 2022
3 min read
Katy Ward
Chase Slate Edge℠ summary
With origins as early as 1799, Chase provides financial products to almost half of US households. With its Freedom Unlimited card, you can earn up to 5% cashback on purchases made through its reward scheme, while you can earn a 5-fold increase on travel rewards with the Sapphire Preferred and Sapphire Reserve cards. Meanwhile, the Slate Edge Card allows you to lower your interest rates by 2% every year you make your payments on time.
Pros
  • High earning potential on rewards
  • Potential to lower rewards by making regular payments
  • 24/7 phone support
Cons
  • High annual fees on certain products
  • Top travel rewards only available through Chase rewards scheme

Chase Freedom Unlimited® Chase Freedom Unlimited® Apply Now

Overview

As part of the JPMorgan Chase brand, which is active in more than 100 global markets, Chase’s credit cards are among the best known in the US. In addition to traditional credit card services, it offers several services that can help you keep on top of your finances.

My Chase Plan

, for example, allows you to better manage your money by setting equal monthly repayments on any purchases of more than $100, with plan durations ranging from 3 to 18 months. Say, for example, you made a purchase of $600 and decided to split your payments over a 1-year period, you’d pay 12 installments of $50 per month. Note, you’ll need to pay a fee to use this service—the amount will depend on factors such as the value of your purchase and number of installments you choose.

Suitable for?

With high potential rewards, Chase could be an attractive choice for high spenders who conduct most of their financial affairs through credit cards. If you earn the maximum rewards, you could easily recoup any annual fees you need to pay on the Sapphire Preferred or Sapphire Reserve cards.

Chase could also be an attractive option for those who prefer to manage their finances on the go. Available from Google Play and the App Store, its app allows you to monitor all activity on your account, check your credit score, and receive fraud alerts.

Interest Rates and Fees

If you take out a card with Chase, the following fees and interest rates will apply.

ProductInterest ratesFees
Chase Freedom Unlimited

0% introductory APR on purchases and balance transfers for first 15 months, then 14.99% to 23.74%

Cash advances: 24.99% 

Balance transfers: $5 or 3% of amount transferred on transfers made within 60 days of account opening, then $5 or 5% of amount transferred

Cash advance: $10 or 5% per transaction

Foreign transaction: 3% per transaction in US dollars

Late payment: up to $40

Returned payment: up to $40

Chase Sapphire Preferred

15.99% to 22.99% APR on purchases and balance transfers

Cash advances: 24.99% 

Annual fee: $95

Balance transfers: $5 or 5% of amount transferred

Cash advance: $10 or 5% per transaction

Late payment: up to $40

Returned payment: up to $40

Chase Sapphire Reserve

16.99% -23.99% APR on purchases and balance transfers

Cash advances: 24.99% 

Annual fee: $550

Each authorized user: $75 per year

Balance transfers: $5 or 5% of amount transferred

Cash advance: $10 or 5% per transaction

Late payment: up to $40

Returned payment: up to $40

Chase Slate Edge

0% introductory APR on purchases and balance transfers for 12 months, then 14.99%-23.74%

Cash advances: 24.99%

Balance transfers: $5 or 3% of amount transferred on transfers made within 60 days of account opening, then $5 or 5% of amount transferred

Cash advances: $10 or 5% of amount transferred

Foreign transaction: 3% of amount per transaction in US dollar

Late payment: up to $40

Returned payment: up to $40

If you miss a payment or make a late payment, you’ll pay a penalty APR of up to 29.99%.

Be aware, interest rates could vary and are linked to the Prime Rate—the interest rate banks charge their most creditworthy borrowers.

Rewards & Cashback

Chase’s rewards are based on its Chase Ultimate Rewards® scheme, which is a point-based program that allows you earn points, which you can then redeem for cashback, travel, Amazon or Apple purchases, and gift cards.

Freedom Unlimited

With the Freedom Unlimited card, the lender pays 5% cashback on purchases made through its Chase Ultimate Rewards® scheme. In addition, it will pay 3% on dining, 3% on drugstore purchases, and 1.5% on other purchases. If you spend $500 in the first 3 months, you’ll also receive a $200 bonus.

You can also earn up to $500 per year through Chase’s refer-a-friend scheme in which the lender offers $100 for every new customer you refer.

Sapphire Preferred

With the Sapphire Preferred card, Chase will credit you with 60,000 bonus points if you make more than $4000 in purchases within the first 3 months. Likewise, you’ll earn up to $50 in statement credits each year on the anniversary of opening your account, which you can put toward hotel stays purchased through Chase Ultimate Rewards®.

You can also boost your points by making certain purchases:

  • Earn 5x points on travel purchased through Chase Ultimate Rewards®
  • Earn 2x on other travel purchases
  • Earn 3x points on dining
  • Earn 3x points on certain streaming services
  • Earn 3x points on online grocery purchases

When you redeem your points toward travel costs, you’ll also receive a 25% boost in their value.

Sapphire Reserve

If you make more than $4000 in purchases on the Sapphire Reserve card within the first 3 months, Chase will credit you with 50,000 bonus points. On the anniversary of opening your account each year, you’ll also automatically receive up to $300 in statement credits as reimbursement for any travel purchases.

You can also boost your rewards points by making certain purchases:

  • Earn 5x points on flights purchase through Chase Ultimate Rewards®
  • Earn 10x points on hotels and car rentals purchased through Chase Ultimate Rewards® after the first $300 is spent on travel purchases annually
  • Earn 10x points on Chase Dining purchases made through Chase Ultimate Rewards®
  • Earn 3x points on other travel after the first $300 is spent on travel purchases annually.
  • Earn 3x points on other dining at restaurants
  • When you redeem your points toward travel costs, you’ll also receive a 50% boost on their value.

Slate Edge

If you take out a Slate Edge card, you’ll automatically be considered for an APR reduction of 2% every year you make your monthly repayments on time and spend at least $1000. The offer is valid until your APR reaches the Prime Rate, plus 9.74% 

If you spend $500 on the card within the first 3 months, you’ll earn a $100 bonus credit.

The Application Process

If you’d like to apply for a Chase card, you can do so online by providing:

  • Your name
  • Your date of birth
  • Your mother’s maiden name
  • Your Social Security number
  • Details of your income

Although most customers receive an instant decision, this can take up to 30 days if the lender needs to verify any of the information you’ve provided.

Chase doesn’t have specific score requirements for its credit cards and will review your entire credit profile when assessing your application.

Help & Support

You can contact Chase over the phone or through its social media channels. When we contacted the lender over Twitter, we received an extremely helpful response within 10 minutes.

Phone hours: 24/7

Social media hours: Monday to Friday, 7am-11pm (ET)/ Saturday and Sunday, 10am-7pm

Security

If you’re concerned about security, Chase has a number of measures in place to protect your money and your data.

Whenever you log in from a device it doesn’t recognize, the lender will require you to enter your username, password, and a temporary identification code sent to you by text, email, or phone call.

To safeguard against cybercrime, Chase uses 128-bit encryption to protect your password, username, and other personal information.

Should you be the victim of fraud, its Zero Liability Protection scheme will ensure you won’t be financially responsible for any transactions made without your consent.

If you have temporarily misplaced your card, you can lock and unlock it through your online account.

FAQ

What is Chase’s Credit Journey?

Credit Journey is a free service that will provide you with access to your credit score and notify you of any credit activity in your name.

Can I increase my credit line?

Yes, you can request an increase by calling the number on the back of your card. 

How do I order a new card?

You can request a new card via the Chase app or through the lender’s website. 

How do I query a transaction on my card?

You can dispute a charge online or by following the instructions on the back of your billing statement.

Conclusion

If you’re planning to take out a new credit card, Chase offers a number of attractive options, especially for borrowers seeking to earn high rewards. We were also impressed by its Zero Liability Protection, which will ensure you never lose out financially if there is fraudulent activity on your account. As several of its products come with relatively high annual fees, however, it’s worthwhile checking that you would actually use all the benefits before signing up.

Chase Freedom Unlimited® Chase Freedom Unlimited® Apply Now

Methodology

This review was compiled using information from Chase’s website and by contacting the lender over Twitter.

Katy Ward
Written by
Katy Ward
Oxford graduate Katy Ward is a seasoned journalist and editor covering personal finance and software topics for Eleven Writing and Top10. Over a 15-year career, Katy has worked with several finance titans, including Barclays, Tandem Bank, and Yahoo! Finance. She writes for BestMoney and enjoys helping readers make sense of the options on the market.‎
Top 5 Credit Cards
Capital One Quicksilver Cash Rewards Credit Card
Capital One Quicksilver Cash Rewards Credit Card
Read Review|Visit Site
Read all reviews
Must Reads
Read all articles
Trustpilot reviews
See what some costumers are saying about Chase Slate Edge℠
Chase Slate Edge℠
Poor
Reviews 1,165
on
Excellent
6%
Great
2%
Average
2%
Poor
4%
Bad
86%
S
shriram ks
9 days ago
You don't have to Chase, CHASE will come to you! :)
You don't have to Chase, they come CHASE (ing) you! Chase account online (app) and the card have reached so fast, I had opened the account on Tuesday, the same week Thursday the card has arrived and all active and started the transactions! This was not possible with many other High Street banks! This is my first month, I will use the service to come back here to post next level reviews!
D
dean martin
a day ago
We have been trying to get Steven…
We have been trying to get Steven Simpson from Chase mortgage to contact us about a refinance on our home. Every time we call we get his answering machine. Day he will call back the same day, not so. We leave one number and he tries to call on cell, not good service with Verizon out here. This has been going on for a month now. If this is how Chase Bank treats a customer that has banked with them for almost 10 years. We might take our accounts and business elsewhere.
M
ma
a day ago
Chase is very business unfriendly and…
Chase is very business unfriendly and don’t care about business customers. US Bank is 100% better with business I would strongly recommend if you are looking for business friendly bank.
S
svetlana canciuc
2 days ago
0 star for Chase
If I had the chance to give them 0 star, after several years being a loyal Chase customer, for the very first time I feel very insecure and horrible customer support, so my family and my sister's family booked a vacation to Cancun, we leave in US my family leaves in Germany, so I paid for fly tickets from Germany for 4 people I paid 4500$ and my sister and her family where been refused to board, yes this is the first time happened to us, no explanation , no reason just the Airlines manager told them you are not going to fly today but we are returning your money, I bought another fly tickets with other airline company I spent more money but finally we had an amazing vacation with a lot of stress in the beginning but was over, so I requested my money back from airline company and they where not responding so I decided to claim with Chase, I got my money and after 6 weeks Chase reverse the money, they said that Condor Airline provided a letter where clear was saying that they have the full rights to deny boarding any passenger and my sisters family did not provide documents they asked, of course my sister provided everything such as return ticket, hotel, activities , just to mention for them is not required visa to enter in Mexico, so Chase does nothing to protect their customers, their investigation is only in their favour and, I don't recommend anymore Chase Bank to anyone. I will do everything what will take to return my money, I will hire a lawyer and we will go by LAW!
S
stja
2 days ago
Bad bank.
This is an experience from 2022. They have been on a downward spiral - they closed my bank accounts without warning with 75k + in balances and "mailed me a check" Why? - System did it. One day after I closed my credit card with them. Coincidence? Sad stuff. I got the check 1 month later. The stress I felt. I would call every day. Idk what else to do but warn others off.
M
ms
3 days ago
If I ever had the choice would have NOT…
If I ever had the choice would have NOT even given a single star. The whole process of signing up is wrong. Verification system is broken every agent you speak they give recommendations but would NOT RESOLVE your ISSUE!!!!! Attempted 4 times to get verified but fails for any reason!!!!!! More better banks out their. As you can see the whole bank review is on 1 Star ⭐️
S
susana diaz
3 days ago
WORST CUSTOMER SERVICE POSSIBLE
I gave it 1 star b/c I had to .....in my opinion the customer service and functioning of this bank deserve a ZERO. DO NOT OPEN AN ACCOUNT HERE....my bad experiences with them at glance are: continued theft, not restoring Apple Pay, spending countless hours on the phone to get issues resolved that THEY created....you speak to many different agents, all tell you something different and keep transferring you, but your problem does not get solved. You go in person to a branch and if you don't have an appt. they don't care what the severity of your issue is, they won't help you. IT'S A DISGRACE.....I still have 2 main issues not solved after 10 days at it, cannot count the hours I've spent on the phone over the last few days and 2 visits to a branch. THIS IS UNACCEPTABLE. I will be closing all of my accounts with them.
consumer-image
eva m jensen
4 days ago
Financial loss - due to poor customer service
The customer service provided the wrong details for me to receive a wire transfer - twice!!!!!! This bank is unreliable! The customer service reps prank-transfer you to wrong departments. When you express that concern to the next department you were transferred to they answer if “you could see the person smile”… Chase - we pay extra for a high level bank. Customer service is discount
consumer-image
mark waldron
4 days ago
SAD when chase bank wont honor their own cashier check …
I made the mistake of letting someone buy a vehicle from me with a chase cashier check for 17,000 dollars. My bank wanted to put a 5 day hold on it even though the 2 banks are less than 10 miles apart. I took the cashier check to the chase bank that wrote it. They refused to cash their own check. I asked for a 14,200 dollar cashier check to pay off a loan on the vehicle and get the rest cash. Chase bank refused that idea because I'm not a customer of them. Now I have to wait 5 days for my bank to release enough money to pay off the loan. Next time I sell something I'll only except cash
J
jays revista
4 days ago
Its usually lacking in people
Its usually lacking in people, doesnt make sense why some things take so long even with the fancy kiosks that do a few more things.
consumer-image
kerry boyer
5 days ago
Chase Bank doesn't have your back.
After several years with Chase Bank I'm going to close out my account and go to a different bank because Chase Bank screwed me over and let a company screw me over as well. I disputed the amount of $1400 because Bullseye Plumbing was trying to rip me off, but Chase kept disputing only half of the $1400 and every time the case would get reopened it would keep getting denied. I contacted the Corporate Office and they wouldn't do anything about it either. I was a left a voice message by Chase Bank Corporate Office on 1/30/23 stating that they were not going to help me recover my money. Wow! Great Customer Service! Customers do not put your money in Chase Bank because they do not and will not have your back and they truly don't value their customers at all. Do yourselves a favor and find a different bank and don't go to Chase Bank. You'll only have a lot of problems like I did. The customer service is disgusting to say the least. Kerry Boyer
T
tom biernacki
5 days ago
I set up a business credit card account…
I set up a business credit card account with chase bank years ago. I was using their cards to pay numerous membership costs that re-occured monthly for years. Chase bank stopped by payments and declined all of them suddenly for a "low credit issue"(admittedly my mistake, didn't realize their card minimums are so low). But my issue is that chase shares absolutely no text message, no email, nothing when they start declining all automated transacrion. Just started declining all my payments while I was working out of town. When I called they said they corrected the issue, but very disappointing that they would not communicate, call or let you know. This could really screw people over, especially travelling. Why not give your long time customers the benefit of the doubt and give them a heads up before declining numerous transactions secretly without any heads up (for almost a week until I noticed).
consumer-image
keep climbing
7 days ago
Terrible experience…
We booked a flight through chase rewards and asked for specific seats after paying extra for our tickets. When we got our confirmation they gave us the wrong seats (back row of the plane no windows) and when we spoke with then they explained that there was nothing they could do the flight was booked up. We will be canceling the credit card.
consumer-image
sandra russell
7 days ago
A Waste of Our Valuable Time. Ignorant, Uncaring Associates…
The associates do not know what they're doing. The associates are not coordinated. We have wasted a huge amount of time trying to transfer an account that is legally my daughter's. The first associate told us we needed specific forms. We checked to make sure someone would be there that could help us accomplish our transaction, that it could be done there st the Tarpon Springs, FL branch, that we had all forms needed. We returned weeks later with the forms. We made an appointment and asked specifically to make sure we had all forms needed. The associate we had today didn't call us into her pod even though she was closest to the door and we were obviously waiting. She kept answering her phone. She doubles as the receptionist. Our conversation kept being interrupted by outside calls. After we explained again what we needed, she said the only person who could transfer the account was on vacation. Then she said we couldn't use their bank. I'm a member but my daughter only has a credit card through Chase. She refused our service! We were misled, misinformed and extremely invalidated. What a waste of our valuable time! We couldn't check the facts or complain to the bank manager because he or she needed an appointment, we couldn't talk to her or him, I tried calling and couldn't even leave a message! The recording said all the associates were busy and then hung up. Not even a businesslike "We are sorry for your inconvenience. " I'm sorry to even consider Chase. The employees are ruining this bank!
B
brian
8 days ago
Incompetent customer service
Flagged a 100 pound payment as fraud and when asked about it was told i need to send a bank statement from the person who sent the money so i did and it took them 3 months to even look at it all whilst keeping my 500 pound from me for them to say that its not sufficient and they need a digital copy wich cant be done as the person no longer has that bank account still dont have my money the customer service team are incompetent they dont even know how to change a phone number on an account there is no communication what so ever appalling
consumer-image
brian gillaspie
8 days ago
Chase branch Ellisville MO
Potential customers should be aware of this bait and switch bank. My wife opened a new account with this corrupt bank during one of their promotional periods which would pay $300 for a new account after making a direct deposit. She was supposed to receive $300 within 14 business days of the first direct deposit. She did not receive the $300 in her account, so after more than a month she called Chase's customer service line. They were no help and directed her to a branch to get help there. We went to the Ellisville MO branch and explained the situation, new account, direct deposit, supposed to receive $300. The manager of this branch resorted at one point to simply repeating herself about some coupon my wife should've received. There was no coupon or coupon code, but that's all she could focus on. We informed her that my wife was directed to a branch to resolve the problem, but the manager dismissed that saying the customer service representatives, "always tell people to go to a branch."The branch manager was absolutely useless, demonstrated a lack of understanding related to clear, coherent communication and complaint resolution, and a shocking lack of leadership after my wife voiced her legitimate concerns. The manager got flustered and walked away, retreating to her office to let a subordinate employee deal with my wife as she closed her account. The tactics of this bank and its branch manager in Ellisville are unethical, unprofessional, and disgraceful. FIND ANOTHER BANK!
M
mitch m.
8 days ago
FRAUD DEPARTMENT - OUTSOURCED OVERSEAS
The Chase Fraud Department (CFD), particularly the overseas contractor, is the focus of this review. In my experience, Chase is the best of the large national banks. Generally, I recommend Chase. My experience with the CFD-Overseas was unusually bad and not characteristic of the quality that Chase provides in the U.S. Chase can and should address the issue. The fraud algorithm tagged a check deposited to a Chase checking account from a Chase checking account as potentially fraudulent. STRIKE ONE: The CFD texted the maker of the check to confirm its legitimacy. As instructed, the maker of the check texted back and confirmed the check was issued and funds should be released. Despite the express approval of the check issuer, the CFD-Overseas refused to release the funds. STRIKE 2: A branch manager contacted the CFD-Overseas and explained that no facts supported the suspicion of fraud, but the CFD-Overseas insisted that it must get further confirmation of the check's legitimacy. The CFD-Overseas telephoned the check issuer at the phone number on record and confirmed that the check was legitimate. The CFD-Overseas told the check depositor that the funds would be released in 45 minutes. Despite the CFD-Overseas representation, the funds were not released. STRIKE 3: The next day, the check depositor called the CFD-Overseas and explained the situation. CFD-Overseas stated that, upon further review, it made the decision NOT TO RELEASE the funds despite (a) its representations to the contrary and (b) confirmation of the check's legitimacy. In addition to not following its own policies and clearly making misrepresentations, it is important to note a few things about CFD-Overseas. First, the check depositor was on hold with CFD-Overseas for well over 30 minutes on several of the calls. Second, CFD-Overseas refused to transfer the call to the U.S. supervisor. Twice, the CFD-Overseas representative hung-up on the check depositor. Once, the CFD-Overseas representative said the call forwarding did not work and suggested calling back (after being on hold for over half an hour). Third, the CFD-Overseas representatives were generally very rude and clearly tasked with being as obstructionist and difficult as possible. THE CFD-DOMESTIC SAVES THE DAY. After much effort, the check depositor was able to connect with the CFD in the United States. Within two minutes of the explanation as to what happened, the funds were released. THANK YOU Lani (Loni?) and Ian. TAKEAWAYS FOR CHASE. First, get rid of the overseas subs, especially those handling fraud claims. The money you save on low-salary overseas workers far outweighs the risk of losing loyal domestic customer. Second, make sure there is a way to elevate these issues quickly from the overseas subs EVEN IF they don't want to let it happen. Third, adjust your fraud algorithm. It clearly tagged a transaction that wasn't even close to an issue. Fourth, make sure there is a way to identify an individual customer service representative either with a personal ID number OR a record of the call with an identifiable number. Fifth, MOST IMPORTANT, make sure all sections are fully aware of bank policies. Retrain those individuals who deviate from the same, and terminate those who break the rules repeatedly.
consumer-image
martin tungate
8 days ago
Chase is awful
Chase staff is rude and getting new debit card is awful. Don't use chase. I will be changing banks.
consumer-image
steve buchanan
9 days ago
Chase Auto Loan Extortion
Chase Auto Loan is most appalling service I have ever seen. Zero customer out reach in the case of an ongoing and agreed insurance claim. They unilaterally, with zero communication reposed car and towed to auction site, despite loan payments always fully on time and active agree insurance coverage process in place. First communication was that in 5 business days time car would be auctioned unless extortionate Chase imposed fees were paid immediately. Zero consideration of Chase customer . Zero communication with Chase customer . Customer Service completely dire and has zero interest in helping Chase client
M
ms jill collins
10 days ago
I joined chase in august!!
No I joined chase bank back in august!! I have just had my bank account scammed ….. these clever people had obtained all my details and emptied my account….. obviously our information is not secure ….. all I’m told is there investigating … a week on my account is now frozen .. still no answer but my son pulled off this page This was from Citizens Advice, looks like you'll be fine xxx "Your bank should refund any money stolen from you as a result of fraud and identity theft. They should do this as soon as possible - ideally by the end of the next working day after you report the problem." so if this American bank is trading under our financial banner ….. where is my money ……. Disgraceful … I shall be leaving them as soon as this is sorted!!😡😡😡 60 years of banking with English banks ….. absolutely no problem … hang your heads in shame Chase 😡😡😡😡 if this is not resolved unfortunately I shall take professional help… my are the prevaricating …. Someone got in my account …stole my money … end of
M
m. beals
10 days ago
This is the second time
This is the second time. in around 7 years that I received a 1099r indicating that my entire retirement account would be charged as if I withdrew the entire amount and spent it. I was put into a retirement account and had to pay taxes, as if I cashed it out. over 40,000. this time I talked to a banker who assured me that I could transfer the retirement account to another retirement account with better interest. I asked "will I again be paying taxes on my entire amount". NOOO he said. Well today I received a 1099 for the entire amount. I called the bank and the person at the other end told me to call the IRS or my financial banker. They could do nothing. I informed this was a chase Bank Problem so again I will paying taxes for money that is sitting in a retirement account. Some private client. After this experience I started looking for another financial institution. I slowly start transferring my accounts.
E
evan meisler
11 days ago
Declining customer service.
Used to like having the sapphire reserve card, but I'm thinking about dropping it now. Chase resolved a dispute against a merchant in my favor; the merchant re-billed me for the same transaction, I disputed it again, and they found in favor of the merchant. Now I'm stuck with the charge. They've been unable to provide me any reason for their change of heart or why the merchant got a second chance. For what I'm paying in annual fees, this is outrageous.
J
jean louis
11 days ago
Hello just a little update regarding…
Hello just a little update regarding chase bank with there bs if you have a chase check you can't cash it at chase bank without them charging you a surplus fee of $10 of each check because they said they will take it from your bank account and if you don't have one they will take it from your check so be aware.
M
matt
12 days ago
Could be more online
Wish I didn't have to visit a branch to open a business account. But their website and app make it easy to do the majority of the things I need without visiting.
L
linda salem
13 days ago
the 3 times i called every agent hang…
the 3 times i called every agent hang up, each call 20 minutes , they never helped me my account was closed with 400 dollars in it but no agent knew what to do and preferred to hang up
T
tanya
14 days ago
Slow and glitchy.
Slow and glitchy.
s
steve stevens
16 days ago
horrible customer service
horrible customer service, horrible rewards, lets not forget the horrible interest rate they give. they made a mistake with my payment, told me to contact my bank. bank never saw anything on their end. best part about chase, the people never contacted me about anything, return payment, nothing, i had to call them. i had to find out for myself by wondering why money was transacted through my bank. do not use chase. so many better places. only a month using this horrible bank and i already cut the card!
E
emma crockett
16 days ago
If I could give them zero stars I would
If I could give them zero stars, I would. Chase treated me poorly and as a previous account holder, I was told on the phone that they had decided to part ways with me as a customer, and they would not allow me to use Chase anymore just because I hadn’t been in my account for the last couple years. I was calling so that I could get my account number so that I could actually log into my Chase account. It’s absolutely ridiculous reasoning for why they won’t let me open an account with them anymore. Chase has always been a bad experience for me. That’s why I switched banks and have never gone back. I finally was convinced by my fiancé to try Chase again and this was the result. Where I was told that I would not be able to open an account and that they will never let me open an account again. It’s quite unfair and it’s a really rude way to handle Customer Service. They are not interested in their consumers and don’t wish to help them in anyway clearly because I reached out trying log into my account with them and I was told that it would not be possible because Chase has deemed that I am not worthy of being an account holder with them so they closed my account with no notice whatsoever! Absolutely astonishing how terrible they treat their customers.
Q
quincy wilder
16 days ago
Horrible bank. stay away they don't honor the fruad protection services that the talk aboutI was recent victim of fraud and my…
I was recent victim of fraud and my bank insured me that I was protected. On January 3rd, 2023, I was victim of fraud. I received a call from chase asking me did I authorize a transaction on my account, and I said no to the automated system. I then received an email that my debit card had been added to a Samsung digital wallet at 3:36pm. I don't own a Samsung phone, so I got in my car and drove to the nearest chase bank, and I got there at 4pm. Once inside the bank the chase employee that I was speaking to about the suspicious activity told me to open my chase app on my phone and he noticed that transactions were happening minutes before and while I was in the bank and they had taken $11,800 dollars from my checking account, so he helped me shut my account down and change all my accounting information. He called fraud services in front of me and explained to them what was happening and that the person that got a hold of my debit information had a Samsung phone and he informed them that I didn't have a Samsung phone, that I had an iPhone. The fraud person asked me if I had let anyone use my debit card and I stated no. He told me that I was insured and not to worry and that I had fraud protection, and the money would be returned in 10 business days. I waited 3 days, and I called chase fraud services just to see if they found out anything, they told me not to worry and I would receive the credit for the money. I waited for 10 days, and I called fraud services Jan18th at 10am and they told me that my claim was denied because my information hadn't changed, like email, address or phone number and they can't prove that it wasn't me. I called the bank that I went to on the 3rd of January and the relationship banker called the fraud team and explained to them that the transactions had been overseas transactions because there were foreign exchange rates on my account from the same name that posted the January 4th which clearly wasn't me. The transactions were happening and posting after i received my new banking information. The banking officer told me that this was very strange, and she was asking the fraud team to issue me a credit because she could see that it wasn't me and I was standing in the bank as this was happening to my account. The fraud team told me that the case was closed and that it's not able to reopen. I reported the suspicious activity and was told that I was insured then told that they wouldn't honor their motto of the protection services. stay away from chase
H
harveys
16 days ago
Lee esto te debe ayudar
Me robaron una gran cantidad de dinero de mi cuenta. Bloqueé la cuenta después de darme cuenta de esto e intenté comunicarme con el departamento de fraudes. Ni siquiera respondieron y nadie en las sucursales o su equipo telefónico de alerta de fraude sabe cómo resolver los problemas. así que tuve que encontrar una alternativa para recuperar mi dinero y encontré ( assets . getresponsewebsite . com ) me ayudaron a recuperar todo. ¡tú también puedes echarles un vistazo!
consumer-image
newko bryan
17 days ago
Purchasing on item on Amazon using this…
Purchasing on item on Amazon using this credit card was a disaster. From returning to multiple attempts to get my money back is still unresolved months later.
O
olga serrano
18 days ago
Zero stars
Zero stars. Horrible bank. Pays creditors without consent and without any funds in the account. They turn around and come after you when they should have never paid without any funds in the account. HORRIBLE banking practice.
N
no thanks
18 days ago
I give a zero but not allowed. Bad experiences every time
I give a zero but not allowed. I have had the worst experience with chase credit card for a while now but today was just Terrible. The customer service that read off a script is not empathetic towards anyone. I lost my job and tried to see if I could get on a payment plan or any services until I find another job, but was sent to 4-5 different people. having to tell them my name and story each time is embarrassing and just annoying. The worst part is someone added my middle name but my card I use all the time doesn’t have that so they have to send me a new card and I had to talk to the fraud dept because Ann was added without my knowledge so they thought I was not who I said I was? If someone changed it why didn’t I get the new card and have always used this card. I understand double checking but ti make it out like I’m a criminal was terrible. I guess the only help is if you don’t make your monthly payments ??? Moral of my story is I Pay this off and go back to discover or capital one. Discover is so easy to work with and very helpful. They didn’t say over and over “I understand”, when they really don’t
J
jon v
20 days ago
Unreasonably long wait time for fraud…
Unreasonably long wait time for fraud department customer service, only to be disconnected after a one-hour wait.
B
brett harris
21 days ago
The rainbow manager at the Altamonte location needs to go
Worst bank ever.They won't cash your checks anymore but they'll traffic kids to epstein island
あららきひょいざぶろー
21 days ago
Defenders of Thieves
Incense waterfall by Catchcreatin company charged my chase account $60 on top of the $20 that I originally authorized about ten hours after my purchase. It was unauthorized. I had correspondence with Chase’s customer support for weeks providing screenshots of the transaction and of the webpage and of repetitive descriptions of what happened. One day the case was transferred to another person higher up and he straight up yelled at me saying that the product was delivered and that I received the product and that there was no fraud. The man refused to listen, hung up and closed the case. Of course when they yell at you they don’t ask you to leave a review for their service afterwards and you don’t know who they are. I had money stolen from my account and was fully cooperative with the investigation. Then they have someone casually coming along to yell at me and throw the case into the trash. Some of their people are hired to spit on their clients and defend fraudsters and scammers.
E
elizabeth
a month ago
Chase for Business Using Clients Money…
Beware of Chase Business Accounts--they are holding onto checks deposited into Business Checking for which they have withdrawn the money from the check writer's bank while they put your money on a 10 hold to "verify" the check writer. It's a way to use and get interest on how many millions of dollars of business account holder's money for 10 days. The branch manager I spoke to said Chase back office has done this to her other business accounts too. When I pointed out that I thought this was illegal I was told to read the fine print that said the banks could put checks deposited into your account for "10 day verification." Think this is the kind of abuse that bank regulatory authorities should look into.
M
max christopher
a month ago
I hate this bank
I hate this bank. I was scammed from a chase bank number, pretending they were the fraud department. They scammed me out of all my money and denied my claim 3 times saying it was my fault.. They have not refunded my money.. Chase bank is trash.. I will fight this till the end. It has been a nightmare..
J
james gillespy
a month ago
They are all right
Great customer service and friendly staff. Getting certain things done could be slow because of the unnecessary red tape compared to some other banks, but Chase always came through for me in the end.
h
henna gosar
a month ago
The customer service is a nightmare!!
The customer service is a nightmare!!! It takes them hours to make a simple change in the tickets, they say they will call back, they never do, extremely incompetent. There is no benefit getting the tickets from their card, better to get it directly from the airlines. We have chase sapphire reserve, we will be looking for a new card soon
E
eric calderwood
a month ago
Account frozen for no reason
I was asked to phone them regarding a transaction out of my account. I did and explained it was to another bank but in my name. They then proceeded to ask me about a transaction into my account some weeks previous. I explained this was from another bank but again in my name. They said they would note on my file. The next thing is my account is frozen as they had to look at this transaction in! This was 3 weeks ago and nothing except that my account was under regulatory review and 'the relevant team' will be in contact when completed without any indication of how many weeks/months/years this could be, all from me being asked to call for my safety!!!! No access to anything for three weeks including build up to christmas!
I
ian lane
a month ago
Never deposit a check with chase unless…
Never deposit a check with chase unless you want to wait 2 weeks to get your money.
A
ali karim
a month ago
The absolute worst bank of all
The absolute worst bank of all. Their incompetence will destroy your company. As an example, they threw a fraud alert on an entire payroll batch, and then held the funds for 5 days behind the statement that they are "protecting our account." Their departments don't talk to one another, and nobody at the branches or their fraud alert phone team has any understanding of how to solve issues. Complete incompetence, bordering on malice.
J
jashe' anise
a month ago
Chase is dumb af
Chase is dumb af! Made me go through a whole claim and give me a provisional credit and fax in evidence just to say a month and a few weeks later it’s too far out, then an account manager says they’re not obligated to tell me that it’s too far out like huh dummy so waste your customers time and have them spend money to fax yall info bc you don't take it via email to say that... DUMB AND IGNORANT. Plus 1 I never asked until now a month later you're coming with results 2 y’all wasted my f***** time. Watch ya tone with me. Even if I’m not obligated your team should be obligated to not even open a claim dummies and not take you through a whole process even yall doing a so call investigation (so yall claim). Closing my account with these dumbasses on top of that who charges fees to a bare minimum checking account for no deposits in a month. Y’all don’t deserve my service or mountains of money! Shutting it DOWN. And how tf can't a rep tell you your account number on the phone after you've already been verified as the caller. Just all around dumb and TRASH af. All the reps say different Sh**t nobody is on the same page. bye
c
customer
a month ago
I've been with Chase for a long time… Chase didn't have my back when I needed them
I've been with Chase for a long time and when I needed them on a claim that another place that I had work done on did not complete how to take my vehicle somewhere else they asked me to get a letter stating that and then they basically wanted to say that the letter wasn't good enough even though I had to pay someone else to fix a problem which I paid originally from a Mechanic shop to have my vehicle look at
consumer-image
zhana meskhi
a month ago
chase banks is the worst bank which I…
chase banks is the worst bank which I ever seen and customers service agents give stupid answers or hanging up phones
D
decaturinvestor
a month ago
Chase Business Premier and Chase…
Chase Business Premier and Chase Private Client are a joke! The worst customer service reps and they outsource these and the folks they are hire are dumb AF. December 21, 2022 I made a deposit with a check of an amount that I had just made a couple of days ago and they put the amount on hold until December 31, 2022. When I called customer service I asked why it was put on hold and if they could take it off. I was put on hold for 45 minutes and called back. I was told that they couldn't tell why it was being held even though the last two deposits of the same amount weren't held for that many days. This is a CPC account and I have had the worst customer service. More importantly I don't understand why they keep holding some deposits and not others. I'm slowly moving my accounts over from another bank, but obviously, want to make sure all the checks clear on my old account so I didn't put everything over at one time. The Customer Service staff have just been dreadful, but I want an explanation of why my deposits keep being held when the amount of money I have in there is nearly 7x more than what I'm depositing. Chase Business Premier is also a joke and the reps for business or worst than the ones for Chase Private Clients. I"ve been put on hold for 45 minutes, I"ve been hung up on and told that if I don't listen they are going to hang up on me.
consumer-image
migdia chinea
a month ago
Bait and SWITCH
On December 24, 2022, Chase induced me into a bait and switch scheme when it invited me to apply for a pre-approved Saphire Chase Credit card with 80,000 travel points off my Chase checking account website and then declined my credit card causing my credit to go from outstanding 804 FICO score (was recently 844 ?????) to Very Good and giving me a bad credit report. On December 27, 2022 (1:00 PM PST), it took me more than an hour and 8 separate phone calls to speak to someone at Chase about this -- this is all designed to deter complaints in what amounts to a sinister plot on the part of Chase (and Experian, et al) to reduce my credit score with the credit agencies so they can control my life accordingly. I spoke with Chase representatives: Mercedez Natasha Cathy Guillermo Richard Ranyit Michelle (responsive) They would hang up without giving me a reference number so I could report these Chase Bank actions to the Feds. Is Bait and Switch illegal in the US? “Bait and switch” advertising is grounds for an action of common-law fraud, unjust enrichment, and sometimes breach of contract. A “bait and switch” is also a violation of the Consumer Fraud and Deceptive Business Practices Act. The generated complaint number is ECW221227-061// It's now 2:58 PM Migdia Chinea
I
isaiah
a month ago
I was scammed, chase said "sorry"
I was scammed $250 on zelle, Chase say sorry, nothing they can do
N
nick
a month ago
ZERO STARTS
ZERO STARTS. WILL NOT EVER USE THIS BANK. They are so disorganized and their departments don't communicate. They wasted my time and money with their incompetence. I paid off my account. Without notifying me or showing up on my account, customer service said my account isn't paid off due to $1. I paid the $1 over the phone. Then, they send me a check for $1. I deposit the check and my bank charges me $12 for an insufficient funds fee. I call chase and they said they put a stop payment on the check that they sent by accident. Now I need to waste more time dealing with these dummies to get another check due to their incompetence. What a bunch of fools.
T
tyeisha hawkins
a month ago
Very unprofessional I called about a…
Very unprofessional I called about a problem and they hung up the phone on me not once but twice I called back to talk to a supervisor and she was very unprofessional as well so my problem went unanswered sad I am changing my bank worst thing ever
F
french madison
a month ago
THE MOST HORRIBLE CUSTOMER SERVICE AND…
THE MOST HORRIBLE CUSTOMER SERVICE AND BANK I HAVE EVER ENCOUNTERED. THEY HAVE NO REMORSE OR REGARD. CHRISTMAS IS RUINED, THANKS TO THEM!
A
anthoula cruse
a month ago
Chase: ridiculous, narrow policy.
On July 22nd 2022 I canceled my credit card sapphire because there was unusual activity. I was in a European country. I had no cash. The representative said on the phone that I was going to receive the card with ups the latest in 7 days. I received the card on September 9th with standard delivery under my husband's name with signature required. My husband was in USA and not with me in Europe. Chase policy is to send the credit card under the primary's name in the account. I'm authorized from my husband to have a credit card under my name. The conclusions are yours........ My summer was a nightmare. I lost all my points. I was embarrassed borrowing or owed money to people.
K
kiren
a month ago
Worst customer service ever .I have…
Worst customer service ever .I have more that 7 years with chase business and personal accounts but this last year has been a pain customer service they don't know about anything if you have a business stay away they are returning the check I paid to my customers really frustrated when you call for answer they give you and stupid answer .
N
nina nina
a month ago
I am not surprised chase is so low on…
I am not surprised chase is so low on ratings. I was a victim of their scam, I applied for a mortage, got conditionally approved by Savananah a week later she left a male took over but they were not offering the 1% buy down like Rocket was advertizing so I went with Rocket byt then came back to Chase to finish my already conditionally approved application not expired till January 03th 2023 but was told application was expired and new application needed, got a new team who promised to close in 3 weeks, they took $500 from my card then another $1, ordered appraisal way before conditonally approving me. A week later underwriting comes up with 12 new items first underwriter never asked and then its a while different story. Now I will loss 5k for DD money they promised they will close on time and then took $501 from me inaddition. Do you all even have a concience? How will you sleep at night knowing you made a client loss 5k in DD money all because of your fault. I only came back to chase since I knew I was already conditonal approved and had my items I was asked already laid out. You should not have ordered appraisal charge me before being newly conditionally approved then the broker barely sent me a causal email with list of new items like no courtesy no compassion and we are talking about a 310k home with 10% with someone who has 796 credit. I could not sleep, I emailed them back and forth, I was literally losing my mind during these inflation to loss $5501 in funds and loss the home its unbearable. I would not wish my thoughts and feelings to my worse enemy and I own a townhome out right I could have used to get equity, Chase assured me they wil close on this new purchase. I wish you all a happy holidays mine is definely gloomy and we wonder why folks kill themselves? Some underwriters and brokers have no courtesy whatsoever towards the clients, especially when you meet a good client don's take out your other frustratins on them making it hard for them to get a loan and have a home and be happy. I honestly think this new team I got my second go around came straight from....... They had 12 more items, how can two teams from the same company be so varied? It is mind blowing. A month ago I was conditionally approved and a month later I can not even be conditionally approved with the same everything? Unbelievable!!!!!!!
K
kyle f
a month ago
If you're a Christian...dont bank with Chase, they dont want you.
After 30+ years Chase closed my accounts and provided no reason, claiming they dont need to. Could it be I am a Christian and a Republican? In addition, my local branch has the most rude incompetent employees.
A
anonymous
a month ago
They open at 7 and they still said…
They open at 7 and they still said their office is closed at this time and they holding a check of mine that I desperately need and no one answers don’t recommend this Bank to no one
J
j holmgren
2 months ago
Horrible customer service
Horrible customer service. Actually a Filipino call center. They don't know anything and can't do anything. Chase executive office has no phone number and no email number per their customer service. Problems with disputes are unresolvable. Stay Away!
A
amanda ragland
2 months ago
Useless, does not help their clients
I have been a customer for over forty years and Chase used to be helpful. But I have been dealing with a fraudulent charge for two months. I filed a claim and they put the blame on PayPal, but when I contact PayPal I am told it’s in Chase’s hands. So tired of the runaround, and this is not a small claim. Chase does not help their customers anymore.
K
katie
2 months ago
Chase Unreasonably Declines Complaint
This is pertaining to my Chase Disney Visa. I have had this card for many years and have never had to file a claim pertaining to a false charge. It was for an airline ticket that wasn't reimbursed to me by Spirit Airlines due to flight cancellation (I had to pay for return flight home out of pocket). I provided Chase with full details in a clear and methodical way. They declined claim because they said I received full value of flight, completely misunderstanding the complaint. Now, I've got to open up another claim. I have a choice of many major credit cards. I have stuck with them simply because it was easier not to make a change. No more. These people are incompetent and cannot be trusted when you need them.
M
michael kowitz
2 months ago
The worst experience with a card
The worst experience with a card. Was told it would be one thing and was another didnt even get card turned on. If you lie from the start it's a lie the whole time. Would never tell anyone to go with them. Call capital one they have been great. Was going to start one here do to people taking different cards. If you think you want to go with chase. Go take the money out your kids monopoly game be as good.
H
hala balla
2 months ago
I absolutely LOVE Chase bank
I absolutely LOVE Chase bank. I am not the best with finances and they have ALWAYS come through for me. Even though they have made quite a bit off of my overdraft fees, they always allow me to overdraft a hefty amount when needed. I also have their Chase Slate card and having them has saved me in so many financial ruts. THANK YOU Chase :)
K
kitt carry
2 months ago
I hate this bank we just received a…
I hate this bank we just received a check to help with Christmas expenses We deposited the check though the ATM machine as it was after hours and the bank was closed after it expected the check the bank has now placed a 7 day hold on the check a 7 day hold on this day and age no reason for it now we can't receive the money unit the 23 of dec which will make it difficult to get the items we need before Christmas We called them only to be told the check is good but we still have to wait unit the 23 Horrible just horrible that Chase is playing games with people's Christmas money when it's the only money you have and they got pleanty
M
mike bilpuch
2 months ago
If I could rate this so-called Bank I rate this Bank like tits on a bull completely f****** useless
If I could rate this so-called Bank, I would rate it negative five they are out for the big people obviously and not for the man who lives week by week to pay his bills. Not only is the management week and can't debate or try to come to a reasonable conclusion they are a bunch of snowflakes, so easily offended they feel it's okay to hang up on you. Hanging up on another person is a sign of weakness. No negotiating skills. These snowflakes are so easily offended they feel it's okay to hang up on you instead of trying to discuss real world problems and coming to a real world conclusion. The branch tells me to take it up with the people on the phone the people on the phone tell me to take it up with the people at the where does the craziness end. This is why there's bulletproof glass between those tits on a bowl that benchworm a seat behind the glass that can do nothing more for you than an ATM can. As well as the ignorant snowflakes who can't negotiate with you on the phone. they are worthless f****** pieces of s***. That's why I suggest nobody does business with these oversensitive snowflakes
consumer-image
adam love
2 months ago
Held a check for 10 days
Held a check for 10 days. Customer service is stupid.
consumer-image
claire taijung kuo
2 months ago
Unhelpful customer service
The one-time verification code never arrived and customer service said they can't help.
consumer-image
wing wan
2 months ago
Rude and impatience customer service
In my last review I have mentioned Chase requested the sender to disclose the full personal details of the send of £700 to my account, it is uncomfortable for the sender to expose this information to a third parties, so far he has confirmed with his own bank the sending is from him. I said Chase is the worst customer service as the woman who answered the call behave rude and impatience. She only wanted me to listen to her reading out of the rules set by Chase, she raised her voice and threaten me if I did not listen and kept jamming while she was talking, she will cut the line and end the conversation. The incidence was on 8 Dec 2022@9:35 in the morning UK time. I’m sure the conversation has been recorded and the Supervisor can check this out. I am satisfied with the gentleman who called back after 2 days who behave more human, but the damage to Chase reputation has been done by a single person already.
D
dawn taylor
2 months ago
Done Very Wrong
For One, CHASE BANK IS NOT FDIC INSURED. I called FDIC myself today and they told me they were NOT FDIC insured. I was directed to The Comptroller of Currency at 800-613-6743. Also, Chase Bank only covers fraudulent charges for business banking accounts if it is reported within 30 days per Chase Bank "escalated fraud department". I am a victim of a Data Breach which lead to identity theft and provided Chase with the letter from the data breach and they refuse to pay any charges after the deadline date, even though the victims were not notified until 6 months after the breach. I even provided a copy of the Class A law suit from our attorney. Second, they refused to close the business account while it was over drawn when fraudulent charges continued to occur. They cashed forged checks and it is very obvious the checks had been washed. I ask what a signature card was for and they forced me out of their bank lobby. Due to the ongoing fraudulent charges, they decided to take away the credit cards but, not close the checking accounts???? Chase Bank will soon be on the news, and they have been reported to the Federal Trade Commission and the Consumer Advocacy. I will not stop there if I do not get my money refunded and the 100 of hours spent on this situation. Beware! There is not a number low enough to give Chase Bank a score.
J
john longo
2 months ago
Worse Bank Ever...ATMs never work at my…
Worse Bank Ever...ATMs never work at my Branch the customer service team is a Joke they can at least put on a representative that understands the language and knows the terms and conditions of the bank and it doesn't stop there as soon as you think your money's safe with Chase it isn't do not make the same mistake I made FIND ANOTHER BANK.....
I
iris k
2 months ago
Beware…. Do not book travel with Chase Travel
Writing to express my great disappointment in the JP Morgan Chase Travel group and to recommend people to not book through JP Morgan Chase Travel. If there is ever any issue, they will not do anything to fix the issue and all they will do is provide empty promises even when the issue was created by their employee. We have experienced nothing but poor customer service all the way around. Here’s our experience. We had a trip booked to Las Vegas for Thanksgiving break. However, we had to cancel the trip two days before the departure date because my husband’s father suffered a cardiac arrest event and was admitted to the hospital. We were told that he was not expected to make it, so obviously we decided to cancel our trip. We called JP Morgan Chase Travel on November 16, 2022 to explain the situation and the reason for cancellation of our flights. The Chase Travel agent we spoke with verbally confirmed that our flights (departing on November 18, 2022) had been cancelled and she also confirmed that we had one year to rebook our flights. We found out on November 28, 2022 that the JP Morgan Chase Travel agent did not do her job and she neglected to cancel our flights per our instructions. As a result, we now have no flight credit and are out the money for our airplane tickets. We escalated the issue with the supervisors. The first supervisor we spoke with said that they reviewed the recorded line information and said there is nothing they can do for us because the airline shows the first leg of the trip as a “no-show”. The supervisor then proceeded to apologize profusely and said he doesn’t understand how their Chase Travel agent messed everything up so badly. He continued to apologize and said training is needed for the agent, but unfortunately there was nothing they can do given the airline records showing a “no-show”. He admitted that it was their mistake. He promised to see if he could escalate further - we never heard back from him. We followed up with another Chase Travel supervisor and given the situation with the outbound ticket showing as “no-show”, she suggested contacting the sapphire reserve card benefits group to file a claim because they would likely be in a better position to help us. I am currently waiting for a response from the claims department as well, but given how badly the Chase Travel group messed up the flight cancellation instructions (tickets showing “no-show”), I’m not hopeful. By the way, the second supervisor also said she would follow up and try to escalate the matter on our behalf - we never heard back from her either. My husband’s father ended up passing away. This has been the worst Thanksgiving, made exponentially worse by Chase Travel. Going forward, I will only book directly through the carrier or hotel that I’m going to use. Why you may ask?? I had booked hotel accommodations through booking.com. We shared the situation with the booking.com representative to see what our options were and according to him, given our timeframe, the 1st night of our hotel stay was non-refundable. We called the hotel directly (Hilton) and we explained the situation - Hilton refunded our 1st night deposit. That is why, from now on, I will only book direct with the travel provider I plan on using. Hilton’s accommodation was above and beyond” customer service and for that, they have earned my loyalty and business going forward. Hilton truly cares about their customers above all else! That’s refreshing! I will never book travel through third party travel agencies again and I strongly recommend anyone using JP Morgan Chase Travel. The points earned are absolutely not worth the time, energy and mental health you will have to sacrifice to attempt to resolve problems caused by their own agents when they arise because you will get zero support. Everything is great when things work. However, when things are truly messed up as with our situation, the interactions with JP Morgan Chase Travel have been a nightmare. It’s truly disappointing that JP Morgan Chase admitted that their employee “messed up”, apologized profusely and then said “unfortunately we can not do anything about the situation”, all in the same breath.
consumer-image
wing wan
2 months ago
The worst customer services I have ever…
The worst customer services I have ever encountered, and for a £700 transfer from someone I knew, Chase stop the transfer and demanded the sender’s full personal details. The sender has confirmed with the sending bank the sender and receiver details are correct? It is a invasion of privacy if the receiving bank Chase needs the sender to disclose his DOB to verify, it is completely not acceptable.
E
ehsan hs
2 months ago
Do not purchase any tickets from Chase Travel!
I purchased a flight ticket from Chase Travel using my Sapphire credit card to leverage some credit card benefits. 4 days before flight, I realized that there is reservation in the reserved airline. I called Chase and they said sorry no reservation for you and you need rebook everything 4 days before my planned trip. She rebooked the whole flights for me but 2 days earlier that the original date and 2 day later for the return flight so I had to pay 4 more nights extra for the hotels. I asked them to compensate the extra costs and they didn’t do it. Their customer service is terrible and unresponsive. Do not trust Chase travel since you don’t know whether you will have any reservation even though you receive the confirmation email from Chase travel. Do not reserve anything from Chase travel. They are not trustable.
M
muezza the stray
2 months ago
Unfortunately their customer service is…
Unfortunately their customer service is not based in the US. The barrier for service is problematic. In addition my daughter's card was flagged for fraud. They refused to properly verify my account over the phone and insisted on me going to a branch. This has been a 3 week issue. Audee, the supervisor did absolutely nothing to assist. I do believe the customer service was discriminatory and I will no longer bank with chase due to this. They just missed out on a lot of money!
N
nassil a
2 months ago
I would give zero stars if I can
I would give zero stars if I can! Be aware! They will scam you anytime they can and their customer service is awful and so disrespectful! Keeping in mind I’m a customer who pays on time every single month for years and they still charged me interest that they couldn’t explain to me straight forward stealing! Stay away from this awful company.
S
sharrise
2 months ago
Absolutely horrible
Absolutely horrible, I am being charged 10% of my balance for a minimum payment, which is not only unethical or illegal. They want to blame Amazon, yet Amazon cannot help with it due to security reasons nor can control what a financial company does. They items in question were actually returned to Amazon and refunded by Amazon to my credit card account but chase wants to still continue to charge me for returned items. I asked to speak to a supervisor and of course was told differently from what previous reps told me, but still no help. The supervisor offered to file a complaint for me, & did so but when I asked when I would be getting a call back about the complaint I was told that chase does not follow up on their complaints and that all they do is file it!!!!!! Soooo what is the point? I will be contacting the executive office( which was refused to be given and told they don’t have that info(bull), BBB, FTC due to FCRA and falsified charges, and every attorney general for every state
C
charles fricks
2 months ago
Chase Travel is the largest train wreck…
Chase Travel is the largest train wreck of a customer service organization that I have ever dealt with. I spent over 14 hours of time on at least 6 different phone calls trying to get and reuse a flight credit. Got almost to the end where they going to apply the credit, but they essentially doubled the price on several flights that were listed at half the price on American Airlines web site. In other words Chase simply stole my flight credit. I give up!!!!
R
rosa kwong
2 months ago
SHOCKING INCOMPETENCE AND DYSFUNCTION
SHOCKING INCOMPETENCE AND DYSFUNCTION I am posting this complaint following on-going attempts to resolve the problem through the senior investment advisor and branch manager. Through Chase, I bought an annuity from American General Life Insurance Company. The annuity matured in January of 2022. All of my Chase accounts are at the Tustin, California branch (First Street). Branch manager is Kevin Tran; senior investment advisor is Michael Spoo. In February 2022, I asked Mr. Spoo to rollover the funds in the annuity to an existing IRA maintained at Chase. On two occasions, he had me fill out and sign forms to effect the transfer. Several times, I asked him to keep me updated regarding the progress made in the transfer. He never did. Eventually, on July 11, 2022, after waiting six months for a simple transfer, I wrote Mr. Spoo requesting action. Spoo called and left messages but did not provide any updates. I wrote again on August 5, demanding accountability. The letter was copied to Tran. By letter dated 8/8/22, Spoo forwarded some more forms to fill out (!) for the transfer. These forms are different from the ones I completed in February. In September, Spoo sent a withdrawal request for the minimum distribution from the annuity as required by law. September 20, 2022 was the last date of any communication from him. Hearing nothing from Chase, on 11/7/2022, I wrote Tran requesting an update. No response. Hence, 10 months after Chase initiated the rollover, it remains in limbo. Both Spoo and Tran should be relieved of their jobs for failing to handle a transaction, which by most banking standards, is a no-brainer. Rosa Kwong Chase, 615 E. First Street, Tustin, CA
A
adam sjodin
2 months ago
I was trying to book a flight with my airline credit I had with Chase
I was trying to book a flight with airline credit i had with my Chase points. None of the Chase Travel specialist had any knowledge or capability to handle such a simple request. I was then transferred throughout departments only to be told they were the wrong department or I would be conveniently disconnected and hung up on, as I suppose they didn't know how to do their job and figure that was easier. God speed to any of you in a similar situation as me. You will go insane before receiving any actual help.
S
simona curkoska
2 months ago
I would give them 0 stars if I could
I would give them 0 stars if I could. They have a great app and I have been banking with them for years. However, I just got all my accounts closed for no reason. Started with my college checking that my dad co-signed for. All of his accounts were closed (including my college checking). We believe it's due to him wiring money to another account in Europe but they legally cannot tell us why so who knows. But since my account was connected to his, all my accounts are getting closed and I am told I cannot re-review. I was told that they cannot tell me when my other accounts will close but I will be sent a letter at some point, what a joke. Best part is that when I called Chase asking if my college checking account will be closed (my dad called me to inform me of a letter he got), I was told that it's not true and it's probably a phishing letter and nothing is happening to my account. Fast forward a few weeks and whoops cannot pay my credit cards and got charged my first late payment for one of my credit cards. Also now have to close my longest standing credit cards with Chase and open new young credit. So that drops my credit score. Ridiculous that I cannot re-review. My account was closed so I could not use my money. I could only get a check from chase to pull my money out. BUT when a direct deposit gets sent to the CLOSED account, they will of course take the money. Bravo! Horrible communication & bad customer service.
S
stewart
2 months ago
Horrible Chase On-Line Customer Service
A Chase ATM misread a check that I deposited and over-posted my account by $4,000. I called to let them know of the error (in my favor) and spent hours on hold being transferred multiple times. Long story short, after several phone calls, they finally corrected their error (after several WEEKS). Then, two weeks later, Chase took out $4,000 out of my account a second time and now they owe me $4,000. I’ve been on the phone, going on 2 hours now (transferred three times) to get resolved. The CSR’s have zero analytical skills and take an inordinate amount of time understanding simple banking issues. The Supervisor was rude and arrogant and extremely limited on what she could do. She put me on hold for 30 minutes while she worked with the “technical Dept”. Everything at Chase on-line CS is extremely compartmentalized. If you want any resolution with issues, I highly recommend going to a branch and dealing with someone in person where they can’t play the transfer game or disconnect you when they don’t know how to resolve your problem. Rating is a big fat F.
F
felicia
2 months ago
Worst Bank Ever. Can't perform basic tasks, and doesn't hold employees accountable.
After banking with chase for over 15years I finally closed my account and took my banking elsewhere. In the last few years Chase's customer service has gone down the pipes. I've had so many instances recently where they fail to process my request, or even take my concern seriously. They handled a transfer of mine incorrectly which resulted in me being charged an NSF, and when I called to get information the representative raised her voice, was clearly frustrated, and tried shutting me up with pointless jargon instead of actually trying to explain the situation. I am also sending money weekly to my grandparents who live out of state, every single time I attempted to use Western Union, Chase would deny the transaction. When I called and asked them to authorize WU because I intended to use them weekly, they told me NO! They hung up on me and whenever I asked to be transferred to a supervisor they would just transfer me back to customer service. And those are just a handful of incidents from the last few months. The amount of frustration I have felt from banking with Chase is UNREAL. I sincerely hope one day they just go out of business because they don't deserve to run or operate anymore, especially with how poorly they treat their customers. I know nothing will happen, and I know Chase doesn't care and will just keep being a horrible company with horrible business practices, but hopefully these reviews will steer people away in the future. Please do yourself a favor and DON'T BANK WITH CHASE!!!!!!
J
james jones
2 months ago
Is possibly the worst bank to ever come…
Is possibly the worst bank to ever come to don’t ever go bank with them cause it’s a headache
C
cam c.
2 months ago
Atrocious service
Atrocious service. They reversed an important check I paid someone with. Also, had to pay chase for said check. Called support, Indian guy says he had no clue why it reversed and check payee. Payee says its my bank. Takes 2 hours for them to admit they reversed it; for security reasons allegedly. So, now i am out $100 in late payment fees and a return check fee, oh and chases $3 fee check for the check itself! Absolute nightmare speaking to them, they ignore your concerns and just respond in vague generalizations. "Please note we charge a $3 check fee". Drove all across town to my payee because first agent did not look into my issue at all. Zelle payments do not work with them either; their response "the network denied it, please use a different method going forward". Again, no real help on how to get my Zelle to work, just that response. Ive had them for 13 years, you are also brutally raped traveling with them and ATM fees. Im unplugging my direct deposits and finding a different bank tomorrow.
J
john hollingsworth
2 months ago
Wait Forever On Phone
Another extremely long wait on the phone to talk with customer service. Last night I waited 75minutes and Chase service never answered.
C
cori johnson
2 months ago
Horrible bank
They do not care about their customers, have messed up my account multiple times, nothing but problems with this bank. Will take my business account somewhere else.
D
domenic ricciardelli
2 months ago
The short story is Chase online banking…
The short story is Chase online banking would not approve my wire transfer for a real estate purchase, no matter how many times I called and answered their security questions. I was assured all was good until I received the email that the wire was cancelled for security purposes and to call the attached number, which I did with no resolution. After the third time, I was told they could not give me answer why security was declining it. Comical as it was, it was not helping to close my purchase. After suggesting I go to a local branch, that was a challenge as well. This local branch has a local security company post a guard at the door who controls the lobby area. I now remember why online banking should be everyone's first choice. My worst customer service here in Las Vegas, Las Vegas Blvd., E Windmill Ln. , with the branch manage hiding in a cubicle I guess to listen, then pops out and interjects herself. To their credit, I did get my wire scheduled, although it was cancelled again one more time that required a call at 6 am to unlock my account. You should not have to beg to manage your own finances. Zero communication between online and branch offices. If you do not need any international banking services as I do, there is no need to use a big box, commercial bank, Chase, Wells Fargo, Citi, ext., as credit unions are a great local source to use and are mostly owned by its members with great customer service.
F
francinea holland
2 months ago
Hello there,My name is francine'a…
Hello there,My name is francine'a Holland and I've been with chase over two years now, and I just open and payee account because my daughter father past in order to get survival benefits because he was killed and they are making the progress hard because chase did not do they part on helping a loyal customer that Been in there branch on broad and Cecil Moore in Philadelphia since November 17 asking for help with this account and to be turned away with the wrong information and no understanding form employees but one employee try there best to help me understand, please be mire understanding and do your job not matter what the task is at a job you sign up for period and help one another and don't give the wrong information if you don't no .
H
helen
2 months ago
Monthly maintenance fee
Chase bank steals money from my account with monthly maintenance fee. Their requirement to waive the monthly fee is absurd, not average monthly balance, but daily balance. They calculated daily balance weird. And ended up occurring two different monthly charge with same day low balance even though I funded the amount on the same day after low balance. Their customer service is very rude and impolite. I am a long-time user to their bank. and they use my money with no interest, but they charge monthly fee harmfully. I will never go back to Chase bank. I will never recommend this bank to friends.
H
highly annoyed
2 months ago
If I could give zero stars I would
If I could give zero stars I would. I have used a couple of banks depending on area I lived and this was by far the absolute worst bank ever!!! If you are ever unlucky enough to have your account hacked, be charged illegally, or have someone overcharge you for a service chase sides with the criminals and not their customers. I had money stolen from my account illegally and the “representative” told me I had to contact the person who stole the money from me and get it returned... EXCUSE ME?! So I have to track down the person who stole my money and ask them to kindly return what they stole? An absolute joke!!! To make matters worse this charge happened a handful of times and I got so fed up that I closed my account. Now I’m getting notices stating I need to pay them back because they denied my claim to return my stolen money. Please if you want to feel any safety at all with a bank do not use Chase. Heaven forbid a scammer gets your account information you’ll then be expected to find and contact the criminal to give you your money back. I’ve still never heard of something so insane in my life. We switched banks and have not had one single problem since switching.
N
nikki
2 months ago
Chase is a joke
Chase is a joke. I have dealt with them on auto loans, a credit card and a checking account. In every aspect, they have failed on customer service and had at least one major shortcoming and mistake in each of these areas. Trying to work issues out with them (that they have caused!!) is an absolute nightmare. Do whatever you can to stay far, far away.
C
carrie
2 months ago
I made a Chase Business deposit on…
I made a Chase Business deposit on 11/19//2022 but inquired prior to doing so about how long the hold time would be because the check was a payment from a contract and I needed to pay my staff along with bills. I was given notice in writing that it would take 1 business day for some or all of the deposit to be made available. I was not too worried because I had cashed a Wells Fargo check a few days prior and it was only held for 1 day. I made the deposit but by Tuesday none of the funds was available. When I spoke to business services I was told that it would be available the next day. It is not available and I am overdrafted on my personal accounts and not able to pay my bills. The business services at Chase told me that Wells Fargo was holding the check but when I reached out to Wells Fargo they were not aware of any check being held. 7 days later and I am completely in a financial bind with my business credit card and still have none of the funds. I went into the Chase Branch and was in line where I heard 2 other Business owners making the same complaint. Please do not use Chase for your business if you want to keep it.
S
samantha
2 months ago
chase permanently closed my account
chase permanently closed my account. I have been banking with chase since, approximately, 2012. I always have or had my paychecks directly deposited and yet I get hit with overdraft charges the day before my checks hits the bank. I was on unemployment and it ran out in mid September of 2022. I had money in my account until October of 2022. In October I lost my mom and have been out of it with that and a workers comp hip issue pending surgery. I have no money coming in but it should be resolved by the end of this week. I have a $250 overdraft and chase closed my account?! Are they so pressed for money that they couldn't leave my account alone and just not paid ANYTHING coming in after the first overdraft?! Chase is the only bank that I know of that will allow you to accrue this much of an overdraft and continue to pay out and charge you. They couldn't give me more than 30 days before closing my account?! Newsflash Chase..once an account hits zero you are not doing anyone any favors by paying out bills and charging $34 per transaction.
M
maria rabenda
2 months ago
Chase has left a senior Homeless after 15 yrs!!!
Apparently no one at Chase, particularly the CEO Jamie Dimon reads this reviews or cares about them. I'm a senior who was evacuated from my condo in 2019 and here we are in almost 2023 and still no occupancy. But Chase expects me to pay mortgage, HOA fees, yet never provided me homeowners insurance as promised at closing...so I'm out of a home, my 26k down payment, my belongings and they are foreclosing on a senior, even though this senior asked for assistance, fees to be waived, etc....I'm homeless. Thank you Chase....
B
brandi collom
2 months ago
Stop hiring Indians
literally the worst customer service. you're stuck with talking to people from India who do not like americans. I know that sounds crazy but I was left on hold with an indian rep who put my husband and I on hold over and over and over again for a 90 minute conversation where all we wanted to do was adjust our flight reservation. we ended yo hanging up after she left us on hold with zero checking in for 15 minutes.
T
tivonda
2 months ago
Horrible Customer Service
I am writing this review on behalf of my Mom Shirley Gross. She went to Chase Bank on 11/18/2022 at 1200 N. Clybourn to apply for a credit card. She spoke with Christopher Bielat, he said he has a customer coming in at 10am. It was already 10:10 and the customer Christopher was waiting for hadn’t arrived. After waiting for 30 minutes, he decided to assist my mom. The problem is, his appointment was late. He could’ve taken care of her at the time, but he didn’t. He told her to go to the bank on Clark Street. He made her wait as if her time wasn’t valuable. While Christopher was assisting her, he made racist comments about a previous customer. He stated a lady he had in his office can’t read or write and she didn’t know how to write her name. She had to trace over her I.D to write her name. People like Christopher Bielat has no place for working in a public place. My Mom was there for an hour and the customer who he had an appointment with didn’t show up. He’s racist, lazy, and unprofessional.
consumer-image
andrew dinovitz
2 months ago
Fraudulent
After depositing a certified check, my money has now been on hold for three days since they last promised me gold would be removed. We assure you the holds and loss prevention holds have been removed and will post tonight at 8. The funds will all be available at 8pm. Just. Another lie.
K
kay fazackerley
2 months ago
Appalling
Appalling I made a previous complaint about Chase on Trustpilot and Chase said to ring them on a different number to look to resolving issue. I have been on the phone for almost 45 minutes.. same incompetent customer services. Might as well talk to the wall. I wouldn't trust this company with my money.
C
chris lupo
2 months ago
Rating is really 0 Stars because they…
Rating is really 0 Stars because they are basically crooks. Chase has THE WORST CUSTOMER SERVICE and Management. Its truly shocking what happened. Our account was locked in overdrawn after they flagged a legitimate business check from my wife’s company as a fraudulent check. The amount of hardship and emotional strain and damage from this experience we will never forget. They show ZERO EMPATHY, ZERO COMPASSION, ZERO COMMON FREAKING SENSE, ZERO LOGIC. Its impressive how bad an experience this was. We will be taking our $$ elsewhere.
d
dennis byrne
2 months ago
DEAD MAN WALKING Chase bank put 2 holds on my checking…
Chase bank put 2 holds on my checking acct. of many years october 26 when i discovered while attempting to transfer funds to another external acct that they had me as "deceased" and had voided my card linked to my acct. and upon calling them they acknowledged error on their part and they lifted hold 7 days later on my direct deposit from soc. sec. retirement benefits and received new card and pin # nov. 14 which meant no access to atm or purchases for food,gas,etc... for 19 days. I then filed a formal complaint with executive dept. within chase bank org. asking for facts in the negligence with their holds on my funds without a death certificate, hold order from soc. sec. or court order to withhold retirement benefits issued be a court of law. That complaint was filed on oct. 31 and still awaiting results of their internal investigation as of nov.22 on facts in this matter. After due consideration on this failure to follow rules and policies on withholding of funds by chase i am in the process of closing my acct. with them and warn folks that if they receive benefits with a direct deposit with chase to heed caution in doing so. If it can happen to me it can happen to you. Retired senior veteran from oregon still alive and kickin.
J
jennifer childers
2 months ago
Absolutely terrible service.
Absolutely terrible service.. they always block my card when I try to use my own debit card online. The only reason I don't close my account is cuz it would look bad on my credit report. If you're looking to open a new account I would definitely not choose Chase.. there's hundreds of other banks that are way better than them I would even pay another bank a monthly service fee over a free account at Chase!