We earn a commission from brands listed on this site. This influences the order and manner in which these listings are presented.
BestMoney logo

AAA Insurance

Reviews 2,442
AAA Auto Club Group-QS
Visit Site
AAA Auto Club Group-QS
AAA Auto Club Group-QS
Poor
Reviews 2,442
Bestmoney Staff
Apr. 16, 2021
3 min read
BestMoney Staff
AAA Auto Club Group-QS Summary
The American Automobile Association (AAA – pronounced “Triple A”) is a federation of 60+ not-for-profit motor clubs throughout the United States and Canada. These clubs are known for offering a range of automotive services such as roadside assistance and driver safety programs. Most AAA clubs offer vehicle coverage through CSAA Insurance Group, which is part of the family of AAA-affiliated companies.

AAA Auto Club Group-QS at a glance

2.4
Editorial score

Insurance Features

This category measures the overall quality of the product
2.4

Discounts Available

This category measures the overall quality of the product
2.4

Customer Service

This category measures the overall quality of the product
2.4

Online Experience

This category measures the overall quality of the product
2.4

Direct Insurer?

This category measures the overall quality of the product
2.4

Pros and Cons

Pro: AAA is one of the largest not-for-profit organizations of any type in North America, with more than 58 million members across the United States and Canada. It offers a wide range of automotive services, from roadside assistance to driver safety to insurance. You don’t have to buy car insurance from AAA to become a member, but it certainly is convenient to be able to access all your auto-related services in the one place.

Con: Aside from the convenience, there aren’t any obvious benefits to choosing AAA insurance over other insurers. The rates are similar to other large insurance carriers – whether or not you actually get a better offer from AAA depends on your own driving profile and driving record. With that said, it can’t hurt to ask AAA for a quote and find out if you qualify for a good deal.

Types of Auto Insurance

AAA has dozens of clubs operating in different parts of the United States. Each branch is equipped to offer you vehicle coverage that meets the legal minimum requirements in your state – and broader coverage like comprehensive and collision if you feel like adding those to your policy.

Bodily Injury Liability. Covers all expenses related to bodily injuries suffered by other drivers when you are at fault. 

Property Damage Liability. Covers all expenses related to damage of another person’s property when you are at fault. 

Collision. Covers expenses related to vehicle repair and replacement if your vehicle is damaged in a collision, regardless of who was at fault. 

Comprehensive. Covers repairs and replacement if your vehicle suffers damage in a non-collision incident such as fire, flood, vandalism, theft, or hitting an animal. 

Medical Payments / Personal Injury Protection. Covers medical and rehabilitation expenses, and in some cases lost wages for you and any passengers, no matter who was at fault. 

Uninsured and Underinsured Motorist. Covers the other driver’s liabilities if they are uninsured or underinsured. 

Additional Features

AAA offers a small number of paid add-ons that you can tack on to your policy. In addition, most AAA clubs offer their members a range of free automotive services.

Schedule auto repair. AAA members get discounts at AAA-owned and AAA-approved auto repair centers.

Battery service. AAA Members get free battery testing, delivery and installation when and where you need it.

DMV services. For AAA members: if you can’t make it to the DMV to renew your vehicle registration, AAA will take care of it for you. 

Road safety. Free safety tips, programs and resources for all ages to practice road safety.

Car sharing. Many AAA clubs offer paid car sharing services, with fuel, insurance, and parking included.

Rental reimbursement. Paid add-on that gives you a rental vehicle in the event of a covered loss on an insured vehicle. 

New car added protection. Paid add-on that covers repairs or replaces your car without depreciation if it is damaged or totalled in a covered loss.

Partner discounts. Discounts vary from AAA club to AAA club. Discounts may include auto-related services like electric vehicle fast charging and battery service, and non-auto services like cheap tickets to events.

How to Apply

You don’t have to be a member of AAA to apply for auto insurance, although it helps make the process smoother. According to AAA, users save an average of $393 on bundled auto and home insurance when purchasing the two together. Plus, you get an additional 5% discount on auto insurance when you add life coverage.

The application process is similar to what you’ll find with any other insurance carrier. To get a quote, just fill out the short online form on the website of your local AAA club or call your club to speak to a licensed agent. As with any other insurer, you’ll be asked to provide details about you and your co-applicants, your vehicle(s), and your driving record and claims history.

Filing a Claim

Each AAA club has its own claims process, although the process is generally similar from club to club. At the very least, you should be able to file a claim online or over the phone. To begin a claim, you will need to provide some quick details about the incident and then wait for a AAA claims representative to get back to you.

Contact Details

Each AAA club acts as a separate entity under the AAA national brand. Each club has its own phone number and contact channels. 

Summary

AAA is best-known for its roadside services and driver safety programs, but did you know they also provide car insurance? Most AAA clubs provide car insurance through CSAA Insurance, a AAA affiliate. AAA offers vehicle coverage that matches most large providers for price and features. What’s more, as a AAA member, you also get access to a range of cool features you won’t find elsewhere, such as DMV services and auto repair discounts.

BestMoney Staff
Written by
Bestmoney Staff
Our editorial staff consists of writers who are knowledgeable about financial services. We specialize in simplifying the process of choosing the right provider for your needs.
Top Car Insurance
Quote Wizard
Quote Wizard
Read Review|Visit Site
Read all reviews

Must Reads

6 Tips for Finding the Right Car Insurance for You
Apr. 19, 2024
Wise Car Owners Know How to Get More Insurance for Their Money
Apr. 19, 2024
We Hope You’ll Never Need to File a Claim, but If You Do
Apr. 19, 2024
Read all articles
Trustpilot reviews
See what some customers are saying about AAA Auto Club Group-QS
Bad • Reviews 2,442
on
Excellent
11%
Great
0%
Average
1%
Poor
3%
Bad
85%
We upload 100 to 400 Trustpilot reviews to our website daily, displaying them by default from "best" to "worst". You have the option to adjust the sorting criteria. If you wish to see all reviews, you can visit Trustpilot's website here.
Sort by
Je
Jerry
1 week ago
Half say they dislike AAA and the other half use AAA
First time getting AAA and well I left my keys in the car without thinking about it so I called and they came in 30 minutes or less and this AAA came by help out
Bruce Wiemer
2 weeks ago
On 4 6 24 @ 10 am
On 4 6 24 @ 10 am. Tow drive Le michael W. Went above and beyond his scope of duties to assist me in a difficult situation. I have been a member for over 25 years, seldom use this service but usuall recieve good service. Today was icung on the cake. I only wish i had tipoed him. Just slipped my mind. Bruce
AN
Michelle
3 weeks ago
Shane , saves the day!
Shane, our Knight In shining armor, showed up with a great attitude and got the job done. We had called our car Insurer "Farmers" at 11 AM, by 2 having missed our activities for Easter Sunday, and having been told repeatedly that a tech would be there shortly, we gave up and called AAA, within 5 minutes Shane was at out side. And within 10 our tire was changed, he doubled checked and added air pressure to our spare and was off. We are so grateful for AAA and Shane.
Dean
3 weeks ago
I gave a negative review and had to…
I gave a negative review and had to come back and compliment the response and service recovery I received. My issue was resolved efficiently and professionally. I give credit where credit is due and I am completely satisfied with the outcome. Thank you for the excellent service recovery and follow up.
Tina M
3 weeks ago
Triple A made a smart choice hiring David.
I'm so grateful David was so close and willing to come right away. He got here almost an hour BEFORE the estimated time AAA gave me. He had my tire changed in less than 10 minutes. Probably less than 5 to be honest. He was polite and efficient. I hope he comes out of I have to call in the future. Excellent service!
1
2
3
...
20